# Page 2 | FieldPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is FieldPulse the right Service Dispatch solution for you? Explore 408 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153475/FieldPulse/reviews --- FieldPulse 4.6 (408) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 2 - Reviews of FieldPulse ## Showing most helpful reviews Showing 26-50 of 408 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SK Stanley K. Plumber Construction Used the software for: 1-2 years ### "Canadian Experience" February 26, 2026 4.0 I love the customer service been offer to me. over all I love fieldpulse I think you guys will do great things. Pros what I love the most is the instant customer support for premium accounts. I have always been taken care off when ever I have an issue. Cons The current platform experience for Canadian customers feels like an afterthought, characterized by significant operational gaps and system instability. We are currently hindered by the lack of Canadian financing options like Acorn and an unsustainable $1,500 transaction limit on CardConnect that fails to accommodate our $5,000+ invoices. Furthermore, the permission settings are far too restrictive, lacking the granularity to allow Team Managers to create forms, while the Operator AI has proven less accurate than advertised. Most critically, the Engage tool feels unstable and limited; the inability to forward calls to multiple people is a major bottleneck for our workflow. If this is intended to be a long-term solution alongside FieldPulse, these regional limitations and functional stability issues need to be addressed immediately. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse recommended by Million Dollar Success Academy Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) recommended by Million Dollar Success Academy Review Source Response from FieldPulse March 2, 2026 Stanley, thank you for taking the time to share your feedback. We are really glad to hear that our support team has been there for you when you need it. We appreciate you giving your feedback around financing options in Canada, permission settings, and Engage. We will be sure to share it with our team. Thank you again for leaving a review. We look forward to continuing to support your business! Wayne G. Owner Construction Used the software for: 6-12 months ### "Can we go from a B student to an A student" February 4, 2026 4.0 I am 85% satisfied with my partnership with Field Pulse. I like the current software, however implementation and customization has some room to improve from the end users perspective. Pros I like color scheme, I like that our technicians have photos with there log in. I like that you can have separate user features based on the techs settings. I like the value for money its less than service titan but more than all others, however provides what we need as far as functions. the customer support bot has really helped when we need something quick. Cons What I like least is the layout of the schedule, our techs and managers tend to be very visual people and the schedule we had used before with a simple spreadsheet actually was faster to navigate and easier to look over. If Field Pulse could take some feedback on this and consider another dispatch calendar i think it could make a huge difference in our team collaboration. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Projul](https://www.capterra.com/p/185634/Projul/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[Sera](https://www.capterra.com/p/246280/Sera/) Reason for choosing FieldPulse price and abilities. I also was told but haven't seen ( if the software doesn't do what they promised they would build it in the next 30 days or money back ) Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) they didn't offer as many ways to build out the software, processes and action flows. Review Source Response from FieldPulse February 13, 2026 Thank you for the review, Wayne. We are glad to hear our customer support team has been helpful. We really appreciate your feedback on the schedule layout and will share this with our team. Thanks again for taking the time to leave a review. MR MARCELLA R. OFFICE MANAGER Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "FieldPulse is easy to use in the office or on the go" February 26, 2026 4.0 Overall I enjoy using FieldPulse. I appreciate the ease of use. I still have much to learn when it comes to writing forms and importing inventory but I am getting better every day. Pros I like the ease of use of FieldPulse across multiple devices. I am an office manager and if i am off work for the day or on my lunch and am running errands I can use the FieldPulse app on my phone or Ipad to continue working if a customer needs assistance or one of our employees. Cons I have used FieldPulse for almost 2 years now and the one thing that i wish could change is the time sheets on a job. For example, if we have a larger project that spans over a few weeks and multiple employees go to it I only see the total hours on the job for each employee. I do not see which day they were at the job. an employee may have 70 hours on the job but i have to go through their own individual daily time sheets to know which days the employee was on site. it makes it difficult when employees mess up their times or when i am looking for receipts from our suppliers who forgot to list our job # on their delivery for us. Review Source Response from FieldPulse March 16, 2026 Marcella, thank you for the review. We are glad to hear FieldPulse has been easy to use and that it helps you stay connected with your team and customers. We also appreciate your feedback about timesheets on larger projects. That is helpful insight, and we will be sure to share it with our team. Thanks again for taking the time to share your experience. KB Kirill B. CEO Information Technology and Services Used the software for: 6-12 months ### "Met minimal objective" March 3, 2026 4.0 It works to accomplish the major objective mentioned above. The tech support experience has been wanting. Emails don't always find my customers and invoices get deferred. The UI issues previously communicated to the tech support representative have been deemed as not feasible for FieldPulse. This may become its undoing should a better alternative come around. Pros The objective was to unify our estimating, job scheduling and invoicing into one portal. FieldPulse has met the objective Cons Minor interface glitches, sorting of fields/columns. Address field in Jobs does not format properly for QB sync. Email system does not always work. Unable to email invoices and CC multiple recipients. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldPulse Looked more promising in terms of integration than others Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) needed to integrate work order and tech scheduling with estimating and invoicing Review Source Response from FieldPulse March 6, 2026 Kirill, we appreciate you sharing your feedback on the interface, email delivery, and QuickBooks syncing. That input is extremely valuable. We are glad to hear FieldPulse has helped with your estimating, scheduling, and invoicing. Thank you for taking the time to leave a review. JS Julie S. service coordinator Consumer Goods Used the software for: 1-2 years ### "Office Manager scheduler" March 25, 2026 4.0 Overall, it works well for our company. We used to use spreadsheets to keep track of our services and jobs and this is so much better. Pros it is pretty easy to use. Self explanatory. It is so much better than what we were using before and it's able to hold a lot more information. Cons It seems to be slow moving recently and this causes a lot of frustration when trying to complete information on our jobs. I don't like that you have to exit out of job by back arrow until you get to a job again after moving from that screen. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing FieldPulse it seemed to best meet our needs. We could put all of our data into the system we were keeping in a google document file Switched from [GoCanvas](https://www.capterra.com/p/139882/Canvas-Mobile-Forms/) It did not meet our needs. It did not allow us to put all of the information we need on a daily basis into this system Review Source Response from FieldPulse March 27, 2026 Julie, thank you for the review. We are glad to hear FieldPulse has been a big improvement from spreadsheets and is helping your team keep everything in one place. We also appreciate your feedback about speed and navigation. That input is important to us, and we will make sure it is shared with our team. Thanks again for taking the time to share your experience. ES Emily S. Owner and COO Construction Used the software for: 6-12 months ### "Glad I made the switch! " March 13, 2026 5.0 It has been really good! I meet weekly with my rep, \[sensitive content hidden\] , and he is always willing to hear my ideas and complaints. All of the staff that I have encountered has been great to work with! Pros I came to Field Pulse from Service Titan in July of 2025. I did not realize that Service Titan automatically renewed my contract and I had signed up with Field Field. Service Titan was unwilling to end this contract early. Field Pulse was willing to help me out while I had to pay the remainder of my contract with Service Titan. Field Pulse has a great feature called Clear Path that is excellent for trade companies working to keep consistency and to have a guide for technicians so that every customer has the same great experience. Field Pulse also offers great options for communicating with customers and technicians while keeping it all within Field Pulse. Cons Field Pulse has some minor glitches, especially with Engage, their phone system. The reporting could also be more user friendly. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Service Titan is extremely expensive and does not have all of the options that Field Pulse offers. Review Source Response from FieldPulse March 16, 2026 Emily, thank you so much for the thoughtful review. We are really glad to hear that ClearPath has been helpful for your team. It is also great to hear you have had such a positive experience working with your rep and the rest of our team. We also really appreciate you sharing your feedback about Engage and reporting as well. AZ Andrew Z. Operations Manager Furniture Used the software for: Less than 6 months ### "Glad We Switched to FieldPulse" February 26, 2026 4.0 FieldPulse has allowed us to better track and maintain our field services for less monthly costs than our old software. The constant updates and added features means that any concerns that I currently have I know will be addressed. Overall we are glad to have switched to FieldPulse. Pros Features. FieldPulse has a ton of features and plugins that are incredibly useful for a company like mine. FieldPulse Payments has been a positive experience for our customers adding the convenience of immediate pay to our invoices. The scheduling tools have been key for keeping our teams working together from sales to field services all the way to accounting. Cons Moving from Estimates to Jobs to Invoices still feels a bit disjointed. Information between these categories could use some engineering work to avoid having to constantly copy and paste information between these crucial steps of every project. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing FieldPulse FieldPulse had all of these features and more presented in a way that worked better for us. Review Source Response from FieldPulse March 2, 2026 Andrew, thank you for the review. It is awesome to hear that the platform is helping your team stay aligned. We appreciate your feedback about the flow between estimates, jobs, and invoices. We will be sure to share it with our team. Andrea H. CEO Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great value and comprehensive for field management!" January 13, 2026 5.0 It was a bit more complicated to get used to, but, once you do it's very comprehensive and is easy to manage jobs with it. I love that you can clock the site visits and it will show us time on job, etc. Pros Comprehesive job management, easy invoicing. It's a better value than other field management systems that I have used. I like the scheduling assist from the system. I haven't used it yet, but the ability of other contractors who use FP to schedule jobs with your company. Cons The disconnect between Engage and FP. This should be streamlined to work together more simply. The inability to do mobile deposits in the field when paid with a check. Two features that FP should consider. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) It was a better price and a similar product to what I was using. Review Source Response from FieldPulse January 16, 2026 Thanks for the review, Andrea. We’re glad to hear FieldPulse is helping your team stay organized. We appreciate you sharing what could be smoother as well. Feedback like this helps us as we continue to improve the platform. Thanks again for taking the time to share your experience! Ramsey R. Chief Growth Officer Construction Used the software for: 6-12 months ### "Worse Than Vaporware - It's a Vortex of Pain" March 26, 2026 2.0 Great account managers stuck supporting buggy software. Estimates show different numbers on different screens. Everything is nickel-and-dimed. We switched to Jobber - same setup took 3 weeks instead of 3 months, and it actually works. Pros The account managers are great. They genuinely care and work hard to make up for the software's shortcomings. They deserve better than the product they're asked to support. Cons Where to start. The software is riddled with bugs - including customer-facing ones that involve real dollars. We had estimates where the Edit Estimate screen showed one number, the online client-facing estimate showed a different number, and the PDF showed a third number. That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers. FieldPulse is the opposite of opinionated software. They've built like five ways to do the same thing, but instead of making one of them work well, they all half-work and are full of bugs. It feels like a product that's trying to be everything and delivering on nothing. Their pricing strategy is also frustrating. They lock you into the basic plan and then nickel-and-dime you for functionality that should be standard. One example - unless you pay for their Engage phone plan (which is terrible on its own), you can't even see customer replies to text messages sent through the FieldPulse platform. That's not a premium feature. That's basic two-way communication. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldPulse Because we thought it struck the right balance between Jobber/HouseCall Pro and ServiceTitan in terms of complexity and cost. Review Source Response from FieldPulse March 30, 2026 Ramsey, thank you for taking the time to share this. We’re glad to hear your account managers have been there for you and doing their best to help. We appreciate you calling out the issues you mentioned, especially around estimates and customer-facing details. Your feedback on functionality and pricing is really valuable, and we’ll make sure it’s shared with our team. AH Aaron H. Owner Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Good but you can be better and cheaper!" March 10, 2026 3.0 I would give our overall experience as good. Jacob L is one of the nicer support individuals I have encountered. The support is normally always great! Price can be better; syncing can be better. The flexibility has changed so bravo there. I will be changing service once my contract is up. Pros I have everything is in one place. My customers, invoices, estimates, reports, timesheets, team members, and schedule. Cons I have had issues with price, flexibility in changing my setup. I find this CRM more expensive than competing companies. And the estimates can't be e-signed. I don't know when a customer has opened our quotes/invoices with another CRM I can. Also, no contract that is another big one. The other company we are switching too has no contracts. Review Source Response from FieldPulse March 16, 2026 Aaron, thank you for taking the time to share your feedback. We are glad to hear you had a positive experience with Jacob. We also appreciate your honesty around pricing, flexibility, and syncing. Feedback like this is important for us to hear and helps us continue improving the platform. LP Larry P. Operations Manager Facilities Services Used the software for: Less than 6 months ### "Field Pulse A Great All in One CRM Software" January 7, 2026 5.0 Very satisfied overall as a customer relationship management software. Proposals and estimates can be sent and approved, invoices can be paid directly via a phone or computer and payments are all tracked in the software. Pros Great customer service and recurring billing/templates. The ability to include photos and videos in jobs is very good feature. Scheduling and the notifications the customer gets are automated and the ability to give customers job reports with pictures is a bonus. Cons Some of the functions are not very intuitive and don't make sense in the work flow of a customer service company. I think that automated reports should be able to be generated based off things done or not done on job (notes/pictures/status) Once you understand how the software works and change your processes to work with the software it works very well. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldPulse Better review and support metrics were given on all review sites I found Review Source Response from FieldPulse January 9, 2026 We’re glad to hear FieldPulse has been helpful for your team in managing estimates, invoicing, payments, and customer communication. We also appreciate your feedback on workflow and reporting. Thanks for taking the time to share your experience, Larry! Amy K. Permit Coordinator Construction Used the software for: 2+ years ### "Customer Success " December 11, 2025 4.0 FieldPulse customer support is consistently responsive—whether through immediate chat assistance or with the help of a Customer Success Specialist. \[sensitive content hidden\] has been exceptional. She has given our team dedicated attention, providing clear communication and thoroughly researching solutions to support our project management and SOP needs. \[sensitive content hidden\] is always pleasant, eager to help, and it’s clear she is passionate about her work. She stays motivated to achieve the best outcome and does it all with genuine care. Pros FieldPulse offers a wide range of features that can be customized and tailored to fit your specific needs. Cons Some templates we’ve created cannot be deleted, which means any information that’s no longer needed for that custom feature will still remain. However, the content within those templates can still be edited. Review Source Response from FieldPulse December 12, 2025 Amy, we’re so happy to hear that your Customer Success Specialist has provided such attentive and thoughtful support! Thank you for taking the time to share your experience. AW Alexis W. Office Manager Facilities Services Used the software for: 2+ years ### "Reporting Needs Improvement" February 10, 2026 4.0 Not a bad experience but there is a lot they could still improve on, the software gives early 2000s vibes not 2026 vibes. Pros I like how easy it is to enter customer information, schedule appointments, and lookup/review customer information including previous invoices and work orders. It is also very easy to get customer support by using the chat function. Cons The reporting is not user friendly, it takes about an hour to find the report you need and about another hour for the report to run. The system is also very laggy during prime business hours. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldPulse Cheaper, had all the functions we required. Review Source Response from FieldPulse February 23, 2026 Alexis, thank you for the review. We are glad to hear scheduling and managing customer information has been easy for you. We appreciate your feedback about reporting. We will make sure your feedback is shared with our team. Thanks again for taking the time to share your experience. DM Davis M. Owner Environmental Services Used the software for: 6-12 months ### "5/5 stars, highly recommend (Cross your fingers \[sensitive content hidden\] is assigned to you)" November 12, 2025 5.0 Our experience has been fantastic. Their approach is different from most companies. They’re seriously invested in making sure you understand the system AND can use it however best fits your business. They will literally implement it with you and make sure it’s working. They’re also willing to train staff on it which is a huge time saver. Our account rep \[sensitive content hidden\] has made it incredible! Pros Their onboarding and support is unlike any other company we’ve ever worked with. Our account rep, \[sensitive content hidden\], didn’t just troubleshoot things, he dove deep into our customer journey and helped us to create a process map that would help us organize everything else in FieldPulse. I also liked how customizable it is. We’re in a niche service, so we needed more customization options. Cons Some of the navigation is slightly clunky. For example, if you click back on a quote or project you’re working on, instead of taking you to a main menu, it’ll take you back to the quote you were just building. Definitely not a huge issue, just a slight inconvenience (I have loved FieldPulse so this is me really fishing for cons) Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing FieldPulse The main reason we chose FieldPulse is because of their great reviews. They were ranked highest on every platform for Field Service Management. I chose it over ServiceTitan because of the price and ease of implementation. FieldEdge didn’t have great reviews and seemed to be more of a legacy software. The others because FieldPulse was more robust and offered more features and customization. Review Source Response from FieldPulse November 14, 2025 Wow Davis, thank you for the incredible review. We love hearing that working with your rep made such a meaningful difference in your experience. We also appreciate your feedback about navigation. Notes like this help us continue refining the platform and improving how everything flows. Thank you again for taking the time to share such thoughtful feedback. We are excited to keep supporting your team and look forward to watching FieldPulse grow with your business. JB Jamisen B. Director of Technology and Operations Construction Used the software for: 2+ years ### "Give Field Pulse a chance to modernize your company and make everyone more efficient! " November 13, 2025 5.0 Pros Field Pulse has made our day to day operations much more organized and thorough. It enables our techs and office staff to communicate better with each other and with our customers. It has also made dispatching, invoicing, and estimates, all much easier to create and follow up on. It is well worth the money and we more than get a full return on investment by using the product. Cons There isn't a payroll feature or section to the software yet. However, they have worked with me to set up a custom sync to Quickbooks Tsheets which has worked for us while they develop that section of the software down the road. Alternatives considered [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge Flat Rate Mobile](https://www.capterra.com/p/132009/Coolfront/) Reason for choosing FieldPulse Field Pulse seemed to have the most user friendly vs powerful features ratio between all of the systems that I looked into and tested. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Service Titan did not fulfil a few key items that they said they could handle for us. They were also more expensive for a worse product. Review Source Response from FieldPulse November 14, 2025 Thank you for the review, Jamisen. We’re really happy to hear FieldPulse has helped make your operations more organized and improved communication across your team! Thank you for choosing FieldPulse and for sharing your experience. We’re excited to continue supporting your team as you grow! Sarah Z. Administration and Accounting Assistant Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great Support!" February 12, 2026 4.0 We had been using the field services module that work directly with our accounting system that just wasn't working for us. FieldPulse was a great solution in terms of features and pricing. We have been able to get our service department up and running more efficiently. Pros The customer support is great! We know we can always count on our Customer Success Specialist to help us out if we get stuck or need help setting something up. Cons The filters could be improved upon. There is not a good way to exclude certain things from the filters. For example, we want to exclude jobs that have been invoiced from the filter, you can really only include certain things. Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) Kickserv did not have the functionality we needed in order to grow. Acumatica was not user friendly for our service department in the office or field. Review Source Response from FieldPulse February 20, 2026 Sarah, thank you for the review. We are so glad to hear your Customer Success Specialist has been so helpful. Thanks again for taking the time to share your experience. We are happy to be supporting your business! LB Lisa B. Office Staff Construction Used the software for: 2+ years ### "Field Pulse is a must have for your business!" November 14, 2025 5.0 Pros This program has improved the company in many ways. Our communication with each other and the customer is more efficient and its a big help with invoicing and estimates. Cons The lack of payroll functions is about the only issue I have with Field Pulse. However, their backend team has worked with us for workarounds. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Service Titan was super expensive and their support was not up to what we thought was reasonable standards. Review Source Response from FieldPulse November 21, 2025 Lisa, thank you for the review. We’re really glad to hear FieldPulse has helped improve communication, invoicing, and estimates for your team. We appreciate your note about payroll. We know understand how important that is, and we’re glad our team has been able to help you find a solution. Thank you again for sharing your experience with us! ML Melissa L. Office Manager Construction Used the software for: 6-12 months ### "Pulsing with Productivity: FieldPulse Gets the Job Done" August 1, 2025 5.0 Our overall experience with FieldPulse has been positive. It’s been a helpful tool for both our field technicians and office team, streamlining communication and daily operations. While there’s room for improvement in speed and ease of use, it’s proven to be a valuable asset to our workflow. Pros FieldPulse has been a game-changer for our team. It’s made things so much more efficient, both for our technicians in the field and for our office staff. Scheduling, dispatching, and communication are all streamlined, which helps us stay organized and deliver better service to our customers. It’s truly helped bridge the gap between the field and the office. Cons While FieldPulse offers a lot of great features, we’ve found a few drawbacks. The platform can be slow at times, which impacts efficiency during busy hours. Additionally, some functions aren’t as intuitive as we’d like. Certain tasks can be hard to locate or take extra steps to complete. With some improvements to speed and user navigation, it could be even better. Alternatives considered [ServiceLine](https://www.capterra.com/p/207707/ServiceLine/) Reason for choosing FieldPulse We were told we'd be able to customize lots of things and that our customer memberships could be easily managed Switched from [USFleetTracking](https://www.capterra.com/p/74368/USFleetTracking/) We were chasing streamlined efficiency daily Review Source SR Shane R. Operations Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Comprehensive CRM and getting better" October 1, 2025 5.0 Overall a good experience, we are a 16 year service company and glad we made the effort to switch over. Pros FieldPulse offers competitive features of some of the larger CRMs without breaking the bank. The reporting is so much better than our previous CRM, and this has given us visibility we never had on our financials. We also love that there is a weekly meeting with our Customer Success Manager where we can ask for workflow help, make feature requests, and stay in the loop on updates. Also seems like they have a lot of goals in the coming months to keep improving the product. Cons Some product features are still incomplete or don't run smoothly - they have the feel of a rushed product. In some cases it is better than nothing, but could use some UI/Quality of life improvement. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse Service Titan would have been our pick if it had more accessible multi-day project features. It is more geared for strictly residential jobs, but otherwise is a smoother more complete product. It is also a massive cost. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) HCP had poor reporting, incomplete maintenance agreement buildout, and was not good for scheduling multi-day segmented jobs of which we have a ton. Review Source Response from FieldPulse October 3, 2025 Thank you for the review! We’re glad to hear that FieldPulse has given your team better visibility into financials and improved reporting. We appreciate your feedback, Shane. JZ Jason Z. Owner Construction Used the software for: Less than 6 months ### "Beware of this software" October 7, 2025 1.0 Again they make the software seem like it is one of the top softwares out there but they do not tell you that you need to buy add-ons for the software to work correctly. You cannot call a customer, text a customer or even email a customer and the usual manner that you would with other softwares. You need to buy a upgrade which is another thousand plus dollars for it to work right. So by the end of the day you're paying $5,000 for a system that doesn't work as efficiently as others. I am currently using a different server which I will not mention that does this and way more. Pros Initially they make the software sound great! But when you dive deep into it it is more problematic than any other software I have used. They do not tell you that you need to buy a specific add-on for the whole software to work correctly. I have a long paper trail of me trying to fight for my money back because of the add-on that I purchased for my system to work correctly didn't even work correctly. I'm talking to an individual name \[sensitive content hidden\] and numerous individuals through customer support but they always lead me back to the same individual. They will not raise the situation to a higher level and they keep pushing me off. I strongly urge you not to buy into the software Cons They are quick to take your money but they are not so quick to give it back to you! Make sure you do your homework when it comes to the software. And make sure you ask him about their text messaging, emailing, and even the ability to call customers directly. It's just not there without having to purchase additional add-ons. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) I thought I was getting something better through the system that was more based around HVAC. But it was not easy at all nothing about this software's easy to use. Review Source Response from FieldPulse October 14, 2025 Thank you for sharing your feedback, Jason. We’re really sorry to hear about your experience and appreciate you taking the time to let us know what happened. We’ve passed your comments along to our team so they can review the situation and see what can be done to make things right. We always want our customers to feel heard and supported, and your feedback helps us improve. IF Isaac F. Retail and Logistics Coordinator Security and Investigations Used the software for: Less than 6 months ### "South Shore Lock and Key Review" November 19, 2025 4.0 We have had positive feedback from all of our team members. It has definitely streamlined our process and made tracking and ordering hardware much easier. We think it was the right move for our team compared to Workiz and Service Fusion Pros We like how the system is all in one. We have been able to get rid of 3 different apps so that everything is in one place. The loading times versus QuickBooks have helped us streamline our payment process. And the scheduling feature is helpful to organize all of our information. We especially like the ClearPath and custom statuses. Cons Right now the most annoying feature is not having card readers for payment processing. This makes it a lot easier for our techs to be able to take payments. Also the call quality on the phone system is not always clear. Alternatives considered [Workiz](https://www.capterra.com/p/147525/Workiz/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing FieldPulse Everything was in one place. It had an integrated phone system and inventory management. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) They gave us false expectations about the phone system, and we though it was more integrated than it was. Review Source Response from FieldPulse November 24, 2025 Thank you for the review, Isaac. We’re really glad to hear FieldPulse has helped your team bring everything into one place and that you’re finding ClearPath helpful. We appreciate your feedback and will make sure to share it with our team. We’re happy to have you with us and look forward to continuing to support your business. KM Kellie M. Office Manager Construction Used the software for: Less than 6 months ### "Outstanding customer support" October 10, 2025 5.0 My experience with FieldPulse so far has been great! All the staff thus far has been outstanding! From sales ( \[sensitive content hidden\]), to onboarding \[sensitive content hidden\]), to customer support \[sensitive content hidden\]& more!) I've gotten the answers and assistance I needed in a timely manner. Since implementing FieldPulse, our productivity has become more efficient and sales have increased. Pros With FieldPulse, I get outstanding customer support on demand. Tracking work orders and invoices is more efficient with color and tags. Cons I started using FieldPulse less than 10 days, so there is much more to learn. So far I have not found anything I don't like. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse FieldPulse suits our company's needs and capacity at this time. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) HCP is a very basic platform, and there were too many work-arounds for what we needed for our company. Customer support was inconsistent. Reports were not as detailed as we needed them to be. Review Source Response from FieldPulse October 14, 2025 Thank you for the review, Kellie. We’re so happy to hear that your experience with FieldPulse has been such a positive one and that our team has been able to support you every step of the way. We really appreciate you taking the time to share your feedback. We’re glad FieldPulse has been a good fit for your business and look forward to continuing to support your team! JT John T. President Construction Used the software for: 2+ years ### "FieldPulse - Best Bang for the Buck!" September 22, 2025 5.0 For the most part, excellent. I highly recommend FieldPulse every chance I get. It's not too often you find a company and product that check off most of our requirements. Pros Flexibility to support our business processes, innovative company that is consistently improving its product features, responsive support, and reasonable pricing. Cons • Bombarded with feedback requests, of which have little to do with product improvement. • FP is targeted at service industry, Time & Material payment model. While you can defiantly use FP to run a remodeling and maintenance business, the platform's functions and features don't truly align with the standard construction project's lifecycle. (Bid Work, Award Work, Material Requisitions, Mobilize and track progress (hours & cost), progress billing, and completion.) Of course, if it did all that, I'm not sure we could afford it! So there is always a trade off. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse ServiceTitan is who we also looked at. They are very expensive and features (at the time), were not that much different than FP. Switched from [Vonigo](https://www.capterra.com/p/123572/Vonigo/) Vonigo is a train wreck. We work in 5 different counties and it couldn't even calculate sales tax correctly. They kept telling me to use zip codes to track your sales tax rates. The US Post Office does not collect sales tax, Each county collect sales tax at various rates. Counties and Zip Codes are not the same thing. Review Source Response from FieldPulse September 26, 2025 Thanks for the review, John. We’re glad FieldPulse has been a good fit for your business and that our support team and updates have been helpful. We’re excited to keep supporting you and your team moving forward! LL Leslee L. Office Manager Glass, Ceramics & Concrete Used the software for: 6-12 months ### "Field Pulse praise and complaints" March 19, 2026 5.0 Overall, it has been OK for me in the office. But the technicians in the field complain that it is SLOW or freezes often. It makes them very frustrated and grumpy. They complain daily about not being to save pictures of their work or collect payments. They are very unhappy with the app. Pros I enjoy the customer support. I use it often and they always help in a timely manner. Today \[sensitive content hidden\] saved a lot of frustration when I was locked out of my account. I also enjoy the scheduling tool. It lets me know when I have a conflict in time management of the employees' appointments. Cons It is SLOW. Also, it sometimes marks a client's invoice as paid in full and our bookkeeper finds that it has not been paid in full. This is very difficult to address with customers. They become suspicious and feel like we are trying to trick them. Especially elderly customers. Review Source Response from FieldPulse March 23, 2026 Leslee, thank you for the review. We are glad to hear our customer support team has been helpful and that you are enjoying the scheduling tool. We appreciate your feedback on invoicing and the app, and we will make sure to share this with our team. NC Nicole C. Accounting and Administrative Coordinator Facilities Services Used the software for: 6-12 months ### "Highly Recommend" March 20, 2026 4.0 Customer service is great, our representative has been fantastic and they really try to make sure you understand how to use the software! Pros It is very customizable which has helped greatly for tracking our work orders from start to finish. 95% of the time, the program is easy to use and does exactly what we expect it to do! Cons Occasionally we run into syncing issues with QuickBooks. Other times, it's just an unexpected glitch. Data gets lost without explanation. Sometimes the guys can't save things when they are in the field. Most of the time its quickly resolvable. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Orders would get lost in the mix, we needed a better way to track statuses of work orders from start to finish Review Source Response from FieldPulse March 27, 2026 Nicole, thank you for the review. We are glad to hear the customization has been helpful for tracking your work orders and that your rep has been so helpful as you get up and running with FieldPulse. We appreciate you sharing your experience with syncing and occasional glitches. That kind of feedback is important for us to hear. Talk to a Capterra advisor for free and get results within 15 minutes.