--- title: "FieldPulse Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FieldPulse Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/153475/FieldPulse/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # FieldPulse Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FieldPulse ## What is FieldPulse? FieldPulse is an all-in-one business management solution for field service teams. Our software, coupled with our award-winning customer success team, empowers business owners, admin, and technicians in every aspect of their work. Our software includes standard FSM features like scheduling and dispatching, estimate and invoice management, and CRM, while also has more advanced tools like flat-rate pricebook, lead management, inventory management, and advanced reporting functionalities. If you are struggling to keep up with admin work, feeling burdened by disorganized team communication, need to improve your customer's experience, or want to better understand your business's health, FieldPulse can help. Customer Management Scheduling & Dispatching Estimates & Invoices Timesheets Customer Communications Booking Portals and much more... ## What is FieldPulse used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Quoting](https://www.capterra.com/quoting-software/) Recognitions Shortlist Overall rating Based on 502 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Pros & cons Centralized scheduling and dispatch tools Responsive and accessible chat help Frequent bugs and glitches Cumbersome data management processes Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Electrical Contractor / 2026 - Electrical Estimating / 2026 - Field Service Management / 2026 - HVAC / 2026 - HVAC Estimating / 2026 - Plumbing / 2026 - Roofing / 2026 - Service Dispatch / 2026 - Work Order / 2026 - Quoting / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## FieldPulse alternatives Highest Rated [4.6 (5,318)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (342)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153475/FieldPulse/alternatives/) ## FAQs about FieldPulse Overview ### What problems does FieldPulse solve? FieldPulse solves scattered scheduling, manual dispatch coordination, missed appointments, and constant phone or text follow-ups by centralizing work orders, customer records, job status, invoicing, and field updates in one system. Service managers, dispatchers, office administrators, technicians, and growing trade businesses benefit most from the clearer visibility and faster daily coordination. Answer based on 287 reviews Overview ### Which roles and teams benefit most from FieldPulse? FieldPulse is most used by business owners, presidents, and CEOs overseeing field service operations, plus office managers, dispatchers, and administrative teams handling scheduling, invoicing, and customer communication. Operations and service managers use it to track jobs, technicians, and workflows, while tradespeople like plumbers and electricians rely on it for daily field coordination. Answer based on 492 reviews Overview ### What company size and industries is FieldPulse built for? FieldPulse is built for small field service teams, with 97% of reviewers from small businesses and Construction leading at 49%. It also serves midsize firms at 2% and enterprises at 1%, with additional use in Electrical/Electronic Manufacturing at 10% and Consumer Services at 7%. Answer based on 494 reviews Features and Usability ### What are the key features of FieldPulse? FieldPulse includes core field service features like scheduling and dispatch, work order management, invoice and estimate management, and CRM for customer records. Differentiating capabilities include the mobile app with offline access, QuickBooks integration, payment processing, and team communication tools that keep office staff and technicians aligned. Answer based on 277 reviews Integrations ### Which third-party tools and platforms does FieldPulse integrate with? FieldPulse integrates with QuickBooks Online, Zapier, Xero, Google Calendar, NiceJob, Mailchimp, CompanyCam, and QuickBooks Desktop. Accounting links are the most frequently cited, especially QuickBooks Online and Xero, while Zapier supports booking and workflow automation. The official catalog also lists tools for calendar, marketing, reviews, and field documentation. Answer based on 63 reviews Getting Started and Support ### How easy is it to onboard and train a team on FieldPulse? FieldPulse offers onboarding through in-person sessions, live online training, webinars, documentation, and videos. Reviewers say technicians and new hires often learn quickly because the interface is intuitive, while owners, admins, and teams migrating from older systems usually need more time to configure features and absorb the broader feature set. Answer based on 63 reviews Getting Started and Support ### What customer support options does FieldPulse offer, and how do users rate the experience? FieldPulse offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and easy to reach, especially through chat and phone, with useful training resources. Some report handoffs between teams, slower follow-up on complex issues, and occasional delays resolving persistent bugs. Answer based on 277 reviews Security ### How does FieldPulse handle data security and access control? FieldPulse uses user permissions and access controls to protect sensitive customer, job, invoice, and signature data, and reviewers generally describe its security as reliable and comfortable for storing client information. Some users, however, say permission settings can feel too restrictive or lack granular controls, and offline data capture may fail without reception. Answer based on 11 reviews ## Who uses FieldPulse? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized scheduling and dispatch tools 94% positive reviews out of 77 Most reviewers describe scheduling and dispatch as streamlined, reducing manual work and improving team coordination significantly. Ghanshyam S. JE Project Manager, 201 - 500 employees. "The scheduling and real-time status tracking features delivered the most immediate value I could assign, monitor, and follow up on tasks from a single dashboard without chasing updates manually." Frequent bugs and glitches 44% negative reviews out of 91 Some users report recurring bugs and glitches cause workflow interruptions, slow problem resolution, and occasional reliability concerns. Ramsey R. Chief Growth Officer, 2 - 10 employees. "That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers." Responsive and accessible chat help 94% positive reviews out of 51 Most users report chat support offers fast, knowledgeable assistance, resolving questions and issues efficiently anytime. Daniel C. Owner, 1 employee. "Also having the chat feature available all the time really helps me out with quick answers." Cumbersome data management processes 69% negative reviews out of 32 Some reviewers indicate managing data and updates is tedious, with limited editing, confusing interfaces, and frequent manual steps. Anonymous User Inventory Management, 11 - 50 employees. "This can slow down job updates or prevent certain actions from saving on the first try." Comprehensive onboarding and guidance 93% positive reviews out of 30 Most reviewers find onboarding and support helpful, making setup easier and minimizing the learning curve for teams. Darrin M. Owner, 2 - 10 employees. "Customer service along with the onboarding process and the continued follow up after becoming a customer, I give them a 11 out of 10. " Unreliable syncing and connectivity 81% negative reviews out of 32 Most users comment sync and connectivity issues disrupt workflows, especially with QuickBooks and during poor internet connections. Noel G. Office Manager, 2 - 10 employees. "sometimes my techs in the field have issues with the app loading, and with their information loading. While the syncing with QuickBooks is an amazing feature I have experienced some issues with things not syncing." ## Features AI summary Based on 4,034 Field Service Management reviews Capterra data shows that buyers of Field Service Management rank the following features as their top priorities: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) FieldPulse supports all three features that reviewers rate most highly: **Job Tracking**, **Job Scheduling**, and **Mobile Access**. Together, these capabilities help businesses keep field work on schedule, monitor job progress in real time, and give teams access to important updates from anywhere, allowing teams to respond faster and manage daily operations more efficiently. Job Tracking 4.7 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Track and visualize the status of an ongoing job and the time spent on tasks or projects Scheduling 4.6 (242) 91.74% of 242 reviewers that rated this feature as important or highly important It gives you multiple calendar views, drag-and-drop job assignment, and team notifications. Users think scheduling is straightforward, helps avoid double-booking, and integrates with Google Calendar, though some mention slow loading, limited technician views, and pop-up interruptions. Mobile Access 4.5 (243) 93.00% of 243 reviewers that rated this feature as important or highly important You can manage jobs, schedules, and communication from anywhere using the mobile app. Some users say mobile access is essential for field teams, allowing real-time updates and payments, but mention limited offline functionality and occasional capability gaps compared to the web version. Work Order Creation 4.8 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Create a new work order Billing & Invoicing 4.5 (277) 90.25% of 277 reviewers that rated this feature as important or highly important FieldPulse offers fast, professional invoicing with options for email, SMS, and payment collection. Reviewers appreciate QuickBooks integration, easy conversion from quotes, and payment links, but some note mobile tax issues and occasional syncing problems with QuickBooks. Quotes/Estimates 4.5 (219) 92.69% of 219 reviewers that rated this feature as important or highly important With this capability, you can quickly create, customize, and send professional estimates from any device. Reviewers appreciate the ease of use, ability to convert quotes to invoices, templates, and customer acceptance, but some mention mobile tax limitations and occasional data loss. FieldPulse 205 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups A record of all activities within the system, including user access, changes made, etc. Generate rule-based quotes for clients automatically Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison FieldPulse offers fast, professional invoicing with options for email, SMS, and payment collection. Reviewers appreciate QuickBooks integration, easy conversion from quotes, and payment links, but some note mobile tax issues and occasional syncing problems with QuickBooks. Create, update, and manage bookings, itineraries, and reservations Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Create and manage digital catalog of products/services with their details, specifications, and price Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes Provides a channel for team members to share AI models, media files, communicate, and work together A way to visually represent data where different categories of items are marked with different colors Specialized for organizations who focus on commercial projects and processes For commercial and industrial purposes Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Easily track all contractor information in one centralised location Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Collection of data related to the costs associated with various items, products, services, or activities Forecast the cost and resources required to complete a project Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system This aspect helps you keep all client details, job history, and communication in one place. Reviewers indicate it’s easy to manage multiple locations, search records, and track service history, though some mention difficulty finding all information or syncing with contacts. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Manage relationships with customers and address customer concerns Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Connect to big data sources Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Track products that are for sale at a reduced price or part of coupon promotions Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Generate estimated arrival times for drivers to keep back office or customers informed Estimating software designed for electrical businesses Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Reminders sent via email Pre-made examples and templates for emails Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Assign working shifts or tasks to employees based on their availability Manage procedures that ensure organizational equipment remains in working condition Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins A list of events with their respective dates Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Store and access documents, forms, and photos in one centralized place Primarily serving architecture, engineering, and construction industry professionals Primarily serving commercial or industrial locations needing electrical work Intended to be used by general contractors Serves handyman professionals Software designed specifically for HVAC companies Software is designed specifically for use of locksmith companies Serving plumbing industry professionals Store, manage and track all forms in a centralized location Use AI to generate content in the form of text, images, videos, etc. System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Automatically find mutually available meeting time slots across multiple calendars Information, data and reports that are being tracked over time Overseeing and coordinating instructors or educators within an educational institution, training program, or online learning platform Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track interaction history by documenting conversations for contacts Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Create invoices from scratch or have recurring invoices Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Tracking the status of previously identified performance measurements Predict labor requirements based on past and present data/trends Track, manage, and standardize customer rates for services performed by technicians Store information about leads or contacts and track, manage and nurture them throughout the sales process Identify the physical location of an individual, asset, device, etc. Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Generate and send material orders from estimates directly to suppliers You can manage jobs, schedules, and communication from anywhere using the mobile app. Some users say mobile access is essential for field teams, allowing real-time updates and payments, but mention limited offline functionality and occasional capability gaps compared to the web version. Notifications via mobile devices Access the system via a mobile application Clients can submit payments via mobile devices Capture signatures via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Ability to handle several projects simultaneously Book meetings and appointments through a website or digital platform Create, send, and view electronic invoices Accept and process online payment transactions Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Capture photos for any type of use case Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Track and manage the profit margin between the cost of a product and its selling price. Calculate rule-based prices for a product/service Tool used to determine accurate pricing and product eligibility for borrowers Ability to link barcodes or serial numbers with specific items for identification Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Create proposals based on costs of labor and materials Creating, submitting, and tracking a sales proposal or bid submitted in response to a request for proposal. Create, send, and track purchase orders and their statuses Integrates with QuickBooks With this capability, you can quickly create, customize, and send professional estimates from any device. Reviewers appreciate the ease of use, ability to convert quotes to invoices, templates, and customer acceptance, but some mention mobile tax limitations and occasional data loss. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Assign available resources to various projects and tasks Allocate and manage resources, such as employees, equipment, facilities, and other assets Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions It gives you multiple calendar views, drag-and-drop job assignment, and team notifications. Users think scheduling is straightforward, helps avoid double-booking, and integrates with Google Calendar, though some mention slow loading, limited technician views, and pop-up interruptions. Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Display aggregated data points on one page for a bird's eye view assessment Track employee skills, competencies, training & qualifications Send messages via SMS Track the status over time for a request, process, asset, or transaction Track information, qualifications, and contact details of subcontractors Manage all supplier data and operations Measure digital plans to calculate labor and materials needed Create, manage and track all task activities and progression Track and manage the scheduling of tasks Allow multiple team members to edit and work on the same document Organizing a group of people to accomplish a task Oversee technicians and track their assigned work orders Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Utilize third party services to cover unforeseen labor needs Real-time vehicle tracking for monitoring location, route, speed, etc. Track the duration and expiration of warranty as well as any obligations under that warranty Seamlessly integrates with 3rd party websites Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.4 (502) 4.4 Based on 502 reviews ## Pricing Value for money 4.5 (495) [View pricing plan details](https://www.capterra.com/p/153475/FieldPulse/pricing/) FieldPulse Pricing Custom Quote Available. It includes: - Customer Management - Scheduling & Dispatching - Work Order Management - Estimates & Invoices - Mobile App - Workflow Automation - Project Management - Quickbooks Sync - Multi-location Management - Open API Value for money 4.5 (495) 4.5 Based on 495 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)[ NiceJob](https://www.capterra.com/p/142037/NiceJob/)[ CompanyCam](https://www.capterra.com/p/171143/CompanyCam/)[ Market360](https://www.capterra.com/p/219043/eClerx/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (498) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (498) 4.7 Based on 498 reviews ## User reviews Overall rating 4.6 Based on 502 reviews Filter by rating 5(359) 4(106) 3(20) 2(5) 1(12) Mentioned topic Sorted by most recent BM Beth M. Billing Specialist Environmental Services ### "Amazing Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 12, 2026 Great overall experience! Very user friendly! Amazing customer support! I love how clean the interface is. Pros The responsiveness of their customer care team! Whenever I have an issue, the team is eager to help assist me and also teach me as well! Cons Accounts that are past due are more difficult to spot then with other programs. It would be great if an account's name could be manually changed to a different color for Collection purposes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AP Adam P. Sales Consumer Services ### "We love Field Pulse" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 9, 2026 I like the software. its a good day to day. Would like to see more automation in the future. It is a really good tool. Pros A good crm for our team and dispatching. We use it from scheduling, tracking jobs and sending a team member out for installs. Cons needs more automations for daily usage. Include files would be nice. Definitely more automation would be nice Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 12, 2026 Hi Adam, glad to hear FieldPulse has been a solid tool for managing your team’s daily operations. AN Anonymous User Designer Administrator Electrical/Electronic Manufacturing ### "Way better than quickbooks for me!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 6, 2026 With the couple months that I have been using it I think you get great value for your money. I enjoy it and all the updates that happen and I can't wait to see what else you can do with Field pulse. Pros Love the interface of FP itself. The scheduling part is amazing. the customer support when I need assistance is phenomenal! Cons I think it would have to be I wish it was a little more customizable when it came to moving tabs or even setting up triggers. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed something more for our line of work Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SP Shirley P. Sales Construction ### "Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2026 very happy they have help me many times quickly and answer all my questions I am Thankful for the team. Pros \[sensitive content hidden\] helped me with my issue quickly I could not find an invoice and she help me through it great support Cons I have no complaints so far every time I have needed help support team is always there to help me in any way. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 8, 2026 Hi Shirley, it’s great to hear our support team has been there every time you’ve needed it. Thank you for the review! CR Carolyn R. Owner Music ### "Excellent invoicing and reporting system." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 30, 2026 I'd say overall, however, it is a good system to use. My business is small and I don't use a lot of the services it provides. Pros I like the invoices and the fact that I can email and text the invoice to the customer. I like the ability to access the customers and payments for tax purposed only if I have customer support! - Sometimes it is not user friendly to find the exact report I want. The value for the money is excellent, and the customer support is excellent. Cons Sometimes it is not user friendly. It is hard to find out how to set up a report for taxes of the sale amounts. I had to rely on customer service to guide me through it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 8, 2026 Hi Carolyn, really nice to hear you have found good value in FieldPulse and that our support team has been able to support you. RD Ruben D. Owner Construction ### "They don’t care about the customers " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 20, 2026 I was a long-term FieldPulse customer and had a good experience until OperatorAI. After months of paying for a product that did not perform the main function I bought it for, and spending a huge amount of time trying to get it fixed, I lost confidence in the company. What bothers me most is that FieldPulse expects customers to honor every part of the contract, but when their own product fails for months, there seems to be very little accountability. Contractors should read the cancellation terms carefully and get every AI promise in writing before signing. Pros I used FieldPulse for years and the core software worked well for scheduling, invoicing, and running my service business. Cons The biggest problem was OperatorAI. I paid for it for months while it failed to reliably schedule customers as promised. I spent countless hours testing it, contacting support, and getting passed around while I continued being charged. They eventually canceled OperatorAI, but when I asked to leave FieldPulse completely because of how the situation was handled, they refused and said I am still locked into my contract until December. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 21, 2026 Hey Ruben, thank you for the detailed feedback, and we're sorry to hear that OperatorAI didn't meet your expectations. Our customers' experience is a top priority, which is why we're continuously updating the platform — this summer, that included a number of updates to OperatorAI to ensure a smoother experience for our users. We'd encourage you to reach out to our support team, as that's the best way to make sure your concerns are addressed. TB Trishanda B. CEO Construction ### "An honest, complete and unbiased review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2026 Overall I've been very happy with the implementation and support surrounding FieldPulse. It was our fourth attempt at a quality CRM. We have explored other options but truly feel the customer facing side of this program is heads and shoulders above the rest (even the so-called number 1 provider in this industry). The pricing is more than fair and it's been very easy to adapt and adjust as necessary for every single need our company has had. I can promise you that if you give them the chance they can generally help you through any issues you encounter. Pros The best part about FieldPulse is how dynamic the software has been and the level of engagement it invites from the customers when it comes to work flow processes. I am very happy about the innovative approach they take to solving problems in the face of constructive feedback. The premium customer support has been worth every penny, especially early on, as being able to get instant help when problems arise is critical when time and human capital are limited resources. After trying many different CSMs we feel FieldPulse has earned our loyalty. Cons Early on there were many scripting and small techy type bugs to work through but they were very diligent about following up and resolving them. I think the toughest thing we've struggled with has been the Quickbooks integration. Thankfully it's worked pretty great more recently. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Because service fusion was not engaging with the customer at all. The plain language emails and just entire interface was very ancient feeling. The whole backend was clunky and required ridiculous amounts of effort to setup. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 21, 2026 Hi Trishanda, it's great to hear FieldPulse has been the right fit after so many tries, and that our support team has been there for you when it mattered most. We're glad to have you with us! Santiago I. Operations Manager Facilities Services ### "Keeps our techs organized and speeds up billing, despite occasional mobile lags" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 16, 2026 FieldPulse has been a net positive for our day-to-day operations. Before putting it in place, we were relying on a mess of spreadsheets, texts, and paper tickets that kept getting lost. It took about two weeks for the crew to fully get used to the app, but now it runs pretty smoothly. While the mobile app has its occasional hiccups, the time saved on dispatching and getting invoices out faster makes it worth the investment for a growing trade team. Pros The scheduling and dispatch layout is easily the best part. It's straightforward to drop jobs onto the calendar, assign them to techs in the field, and track progress without having to call everyone five times a day. Being able to generate estimates and turn them directly into invoices on-site has cut down our admin time by hours each week. Their customer support team is also solid—you actually get a real person who helps solve problems quickly. Cons The mobile app can feel a bit sluggish, particularly when syncing back to the office from areas with weak cell coverage. A few of our guys have complained about the mobile interface feeling cluttered on smaller phone screens, which leads to misclicks when trying to log notes quickly. Also, setting up custom status workflows took more trial and error than expected. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing FieldPulse FieldPulse gave us a better balance between customization and cost. Housecall Pro felt a bit too rigid for our specific job workflows, and Jobber got expensive quickly once we added full team access. FieldPulse offered the right mix of scheduling flexibility and simple billing without forcing us into top-tier pricing. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 18, 2026 Hi Santiago — glad to hear FieldPulse replaced the spreadsheets and paper tickets and that your team got up to speed quickly. Saving time on dispatching and getting invoices out faster is exactly what we want for our customers. Thank you for sharing. AN Anonymous User senior associate Information Technology and Services ### "A Useful Platform for Keeping Field Operations Organized" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 9, 2026 My overall experience with FieldPulse has been positive. The biggest benefit for me has been having more structure around scheduling and managing day-to-day operations instead of keeping everything spread across different places. Once the system is set up and you get familiar with the workflow, it becomes much easier to use consistently. I also appreciate having a clearer view of jobs and keeping the team aligned. It has reduced some of the back-and-forth that can happen when information is handled manually. At the same time, I think the initial setup takes some patience, and there are a few areas where the interface and workflow could be more streamlined. Overall, FieldPulse has been useful for organizing our processes and improving visibility across the work. It is not completely without its quirks, but the benefits have outweighed the drawbacks for me. Pros What I like most about FieldPulse is that it brings a lot of the day-to-day work into one place. Scheduling, job information, customer details, and team communication are easier to manage without constantly switching between different tools. It has helped make our workflow more organized, especially when there are multiple jobs and people involved. I also like having better visibility into what is scheduled and what still needs attention. Overall, it saves some manual coordination and makes it easier to keep everyone on the same page. Cons There is definitely a learning curve when you first start using it, especially when you are setting things up around your existing workflow. Some areas can also feel like they require a few more clicks than expected, and there are times when I have to double-check information rather than assuming everything is immediately updated. I would also like to see some improvements in customization and making certain everyday tasks a little faster. These are not major issues, but improving them would make the overall experience smoother. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 18, 2026 Hi there, we're glad to hear FieldPulse has brought together scheduling, job details, customer info, and team communication into one place, and y'all no longer have to juggle separate tools. Hope things keep feeling smoother as you continue to get comfortable with the platform. AH Ashley H. Receptionist and Scheduling Utilities ### "Easy Peasy! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 I use CRM's in many jobs that I have and previously had, and I feel Fieldpulse is very user friendly and makes my job tasks easier. Pros I like how we have everything in one space. It is so easy to navigate. Every time I have had a question, the support staff has been quick to respond and find a resolution super quick. Cons So far, the only complaint that I have, and it may be our internet, but sometimes it goes slow/lags and we have to log out and log back in for it to work correctly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 9, 2026 Hi Ashley, thanks for the feedback. Great to hear that you are enjoying our support team and that FieldPulse is making your job easier. [View all Reviews](https://www.capterra.com/p/153475/FieldPulse/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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