--- title: "Eltropy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Eltropy Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/153482/Eltropy/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Eltropy Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Eltropy ## What is Eltropy? Eltropy enables Credit Unions to communicate with members over Text Messaging in a secure and compliant way. Using Eltropys technology within your core system Lending, Collections, Sales, Marketing, Contact Center, and other teams at CUs can leverage Text Messaging to increase member engagement and receive relevant member insights via Analytics. ## What is Eltropy used for? [Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $100 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eltropy?[Manage this product listing](https://www.g2.com/products/eltropy/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eltropy 4.9 (27) VS. [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting Price $100 Flat Rate, Per Month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (27) Ease Of Use 4.4 (96) Value For Money 4.8 (22) Value For Money 4.3 (78) Customer Service 4.9 (25) Customer Service 4.2 (86) ## Eltropy alternatives [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (720)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (73)](https://www.capterra.com/p/151231/Xtremepush/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (21)](https://www.capterra.com/p/144641/TrueDialog/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153482/Eltropy/alternatives/) ## FAQs about Eltropy Overview ### Which roles and teams benefit most from Eltropy? Eltropy is most used by branch, digital banking, and member-services leaders who manage customer conversations across service channels. Contact center agents and service center managers use it to handle member inquiries and follow-ups, while lending managers support borrower communication. Technology, project, operations, marketing, and executive teams oversee digital-channel initiatives and engagement outcomes. Answer based on 26 reviews Overview ### What company size and specific industries is Eltropy built for? Eltropy is designed for banks and other financial services organizations of all sizes, including small institutions, mid-market firms, and larger enterprises. It is built for the banking sector and related financial services teams that need software tailored to customer communication and service in regulated environments. Features and Usability ### What are the key features of Eltropy? Eltropy offers CRM, contact management, and customer history for organizing member and customer records, plus campaign management and email marketing for outreach. It also includes live chat, mass texting, push notifications, and multi-channel communication, along with engagement tracking, interaction tracking, and reporting and analytics. Getting Started and Support ### What training and onboarding options does Eltropy offer? Eltropy provides in-person training and live online sessions for teams getting started. In-person training supports face-to-face instruction, while live online sessions offer guided remote learning and product walkthroughs. These formats give users structured access to setup and feature guidance. Answer based on 3 reviews Getting Started and Support ### What customer support options does Eltropy offer? Eltropy provides email/help desk, phone support, and chat. Users say the support team is available to answer questions and help with configuration, but some note clunky templating and that quick responses can be harder to set up and distribute without support. Answer based on 3 reviews Ease of use ### How easy is Eltropy to use? Eltropy makes secure member messaging easy for most financial-services teams, with a familiar text-message experience and quick staff adoption. Users value its straightforward setup, document upload links, and cross-department workflows. Some administrators find configuration, reporting, templates, tracking, and permission settings less intuitive and may need support for advanced changes. Answer based on 12 reviews ## Features AI summary Based on 3,882 SMS Marketing reviews Not all SMS Marketing products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Eltropy includes **Mass Texting**, but it does not offer **SMS Messaging** or **Campaign Scheduling**. Its **Mass Texting** capability gives teams a practical way to send messages to large audiences at once, making it easier to share updates, promotions, and announcements at scale. This can help businesses reach more contacts in less time while keeping outreach consistent across campaigns. Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Contact Management Manage, organize, and store contact information Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer History Access previous interactions or concerns to maintain customer relationships Eltropy 14 features ### All Features - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.6 (27) 4.6 Based on 27 reviews ## Pricing Value for money 4.8 (22) Basic $100.00 Flat Rate,Per Month Value for money 4.8 (22) 4.8 Based on 22 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (25) 4.9 Based on 25 reviews ## User reviews Overall rating 4.9 Based on 27 reviews Filter by rating Counts reflect reviews available in this feed. 5(23) 4(4) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Project Manager Used the software for: Less than 1 year ### "Extremely happy customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2020 Eltropy is wonderful to work with. They are really on top of things, care about their product, and care about their customers. They are knowledgeable and have very creative ideas. One of the best things about working with Eltropy is how open they are to our ideas for enhancing their product. They have already incorporated many of our ideas and updated their product based on our feedback. They are my favorite vendor to work with by far. Pros Having the ability to share files securely was the biggest selling point for us. This is something that was important to us and other options we looked into did not have this feature. Being able to integrate with our core was also key. Being able to track opt-ins in our core is key. Sending mass messages is very easy, and was also something we needed that Eltropy does well. I really like that you can save templated responses for our team to use. This helps with efficiency and consistency in responding to our members. Cons We wish that it could work with our current solution for routing calls and chats to our member service representatives. This is something we have high hopes of being able to do in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Digital Branch Manager Used the software for: Less than 1 year ### "Great Team/Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2020 Eltropy's staff is highly attentive to our needs and respond quickly to anything that we need. This is a big, big deal! They have experienced a great deal of growth and we have been on the platform for close to a year; however, their attention to our needs have not waivered a bit. Their outstanding product demonstrates their organization's culture: easy to work with and attention to detail. Pros This product is as easy to use as picking up your cell phone and texting a friend or family member. It opens up a way to communicate with our membership in a way that is convenient and valued by our members. Everyone texts! Cons I cannot think of anything. Great product, great team! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Contact Center Agent Used the software for: Less than 1 year ### "Great!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 1, 2020 Pros I like that it is user friendly and fairly easy to learn as well. It allows us to communicate with our customers in a new way, providing faster answers with the same level of service as on the phone. Cons Not sure if the software or our admins have the capability, but would love to see spam messages filtered better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President/CEO Used the software for: Less than 1 year ### "Fantastic text messaging solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2020 We chose Eltropy because its platform features a precise, easy to use format that we can utilize to not only market to our members, but also give them the ability to communicate with us personally and efficiently for any needs they might have. We were also very pleased to have the ability to use our existing phone number, as members were already familiar and comfortable with using this number. Within a week of signing the contract, we were up and running. The deployment and training process was extremely proficient, enabling us to launch the program on the same day as our initial kick-off call. Within a day of launching, we began receiving text messages from our members, requesting anything from loan information, to wanting to reset their online banking passwords. We use the software for insurance tracking, collections, lending, member services, and much more. Through the secure links, we've been able to greatly enhance our lending departments ability to collect paystubs, Driver's Licenses, registrations, and more. Our insurance tracking has been greatly enhanced with the ability to quickly and efficiently collect updated insurance information on our collateral. We've even used the software for emergency communications and marketing. It's been a great solution for us. Pros This is a very user friendly software that is quick and easy to implement, as well as learn to use. It has provided an excellent solution for collecting member information for our loan officers, as well as our collections and insurance departments. Our members love the ability to text the credit union. Cons I would like to see some additions to reporting. There are some very good reports that can be pulled, but I don't see a comprehensive report showing the number of texts sent/received. This would be helpful to have to tie back to the contract which is based upon usage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Vice President of Marketing Used the software for: Less than 1 year ### "Eltropy in a Pandemic" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 9, 2020 From the initial sales call to the training (and ongoing support), Eltropy has been a value added product that has increased our avenues to communicate with our members. We have had constant support from our team that answer questions quickly and effectively. Our employees continue to learn and use it in a variety of uses. We have been very pleased with our implementation of this product. Pros We implemented Eltropy at the start of the Covid-19 pandemic. It was instrumental in us communicating with our membership with changes to operations, announcements, etc. It also was great for communicating one-on-one with members to get needed documents for new accounts and loans while our lobbies were closed. It has become a necessary tool for our staff to keep in contact with our members no matter where they are. We especially like the option for many employees / departments to use for a variety of uses. Cons Our only hurdle has been people to opt-in to the mass texting service. With the lobbies being closed, it has been hard to inform and instruct members on the new feature as a way to communicate with GKCU employees. We continue to see numbers in usage increase - it is just slower than we thought (but we aren't dealing in 'normal' times either so we are understanding of that). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Digital Channel Project Coordinator Used the software for: 1-3 years ### "Best Customer Service - Hands down! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 9, 2021 We've been extremely pleased with Eltropy. From the user and member experience, to the client support, as well as the continued desire to enhance the functionality available to clients. They are eager to deliver a product that will make doing business easier. Pros We liked the ease of use for both admins as well as staff and members. We also really liked that the compliance pieces surrounding TCPA were already done for us. Cons There have been features that we felt were lacking such as unassigning members from a conversation, or making the document collection easier for both staff and members. However, Eltropy values their clients feedback and they have worked to implement changes across the board when they find opportunities to do so. Both of the concerns above were addressed and came out as enhancements for all Eltropy users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Vice President of Marketing Used the software for: 1-3 years ### "Wonderful implementation experience from start to finish" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2020 We began exploring text platforms to leverage communications with our members for both sales opportunities and operational efficiencies. We found that Eltropy featured the most comprehensive one to many and one to one text management on the market. Our contacts at Eltropy were very knowledgeable in regard to current regulations and requirements around TCPA and the finance industry in general, which brought an added sense of security. Demos, vendor due diligence, implementation and training were a breeze. They kept things brief and to the point, but were always able to elaborate and provide details as needed. The setup process was quick and seamless, and we quickly realized Eltropy was not just a vendor, but a business solutions partner. While they provided best practices, they remained open to exploring alterations that would enhance the solution for our unique needs. Pros The software is built with our industry in mind. There are efficiencies within the tool that make it easy to use between departments. Cons We have hopes to tie Eltropy in with our other data platforms for automation and customer relationship management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer AVP of MX and Sales Used the software for: Less than 1 year ### "Electro is reaching more members than before" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2020 Eltropy provides a new channel for communicating with our members and our members are excited about receiving text messages. The software is adding automation to other internal processes and workflows. Our Manager of Member Advocacy calls it her '5th Man' as she is using text messages for Payment Reminders. The staff at Eltropy staff is collaborative and they are always sharing new ways to enhance the Member Journey through SMS Campaigns and 1:1 text messages. Pros Eltropy has introduced a new way for Electro to reach more members in an efficient and effective way. The software is easy to use. Creating campaigns, templates and topics is simple. The integrations with our core software once completed will add automation for SMS campaigns. Cons There are NO CONS! The software is dynamic. The vendor is responsive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Systems Analyst Used the software for: Less than 1 year ### "Admin Perspective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2020 The reception to feedback and timing of responses when we have questions is excellent. Pros Texting is another tool used by the credit union for 'in the moment' response to allow the process for loans to move more quickly and more immediate response for our service center. The tool is easy to use for our end users. Cons Quick responses are not easy to configure and distribute to the users without Eltropy Support. The templating is a bit clunky. The feature to copy to other areas is helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Service Center Manager Used the software for: 1-3 years ### "Eltropy Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2020 Pros I like how responsive the Eltropy team are to our requests. Both for changes to existing functionality and for new features. Cons I don't like that the out of office feature does not integrate with either our O365 status, or with our phone system status. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153482/Eltropy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.