# Eltropy Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Eltropy Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/153482/Eltropy --- # Eltropy Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Eltropy ## What is Eltropy? Eltropy enables Credit Unions to communicate with members over Text Messaging in a secure and compliant way. Using Eltropys technology within your core system Lending, Collections, Sales, Marketing, Contact Center, and other teams at CUs can leverage Text Messaging to increase member engagement and receive relevant member insights via Analytics. ## What is Eltropy used for? [Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $100 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eltropy?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://eltropy.com/&name=Eltropy) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eltropy 4.9 (27) VS. [4.4 (245)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting Price $100 Flat Rate, Per Month Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (27) Ease Of Use 4.5 (243) Value For Money 4.8 (22) Value For Money 4.1 (223) Customer Service 4.9 (25) Customer Service 4.2 (210) ## Eltropy alternatives [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.8 (21)](https://www.capterra.com/p/144641/TrueDialog/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (27)](https://www.capterra.com/p/229449/iVision-Mobile/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153482/Eltropy/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Contact Management Manage, organize, and store contact information Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer History Access previous interactions or concerns to maintain customer relationships Eltropy 14 features Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Track interaction history by documenting conversations for contacts Ability to chat online in real time Access software remotely via mobile devices Notifications via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 4.6 (27) 4.6 Based on 27 reviews ## Pricing Value for money 4.8 (22) Basic $100.00 Flat Rate,Per Month Value for money 4.8 (22) 4.8 Based on 22 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (25) 4.9 Based on 25 reviews ## User reviews Overall rating 4.9 Based on 27 reviews Filter by rating 5(23) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LB LISA B. Digital Channel Project Coordinator Banking ### "Best Customer Service - Hands down! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 8, 2021 We've been extremely pleased with Eltropy. From the user and member experience, to the client support, as well as the continued desire to enhance the functionality available to clients. They are eager to deliver a product that will make doing business easier. Pros We liked the ease of use for both admins as well as staff and members. We also really liked that the compliance pieces surrounding TCPA were already done for us. Cons There have been features that we felt were lacking such as unassigning members from a conversation, or making the document collection easier for both staff and members. However, Eltropy values their clients feedback and they have worked to implement changes across the board when they find opportunities to do so. Both of the concerns above were addressed and came out as enhancements for all Eltropy users. Reasons for choosing Eltropy The functionality that Eltropy had over these other two vendors was evident from the start. We appreciated the fact that \[SENSITIVE CONTENT\] was extremely involved and it was easy to see the passion he had for his business. The compliance piece was also a big factor in choosing Eltropy as they worked through all of that and there was not additional work our team would need to do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV Mike V. Chief Strategy Officer Banking ### "So far so good!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 3, 2020 Pros I like the broad spectrum of functionality that is available through Eltropy. We were looking for a platform to help us accomplish multiple things with text messaging and Eltropy can do it all for us. From large marketing campaigns to late payment reminders or a one on one text conversation with a Member Service Rep. Cons The only thing that I could list here is that sometimes there are small configuration changes that we would like that aren't available right at that moment, but Eltropy is always open to taking feedback and seem to implement changes relatively quickly. So, while it might not be available right away, they work very hard and quickly to accommodate most all of our requests. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NO Natalie O. Senior Manager of Consumer Lending Banking ### "Eltropy User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 27, 2020 We are utilizing it for 1-1 text messages as well as 1-Many with members. Integration was pretty seamless to our core and it was a fairly quick implementation. The onboarding was seamless, too and the team at Eltropy has been very easy to work with. The Eltropy team has also been very responsive and receptive to our product enhancement requests. Overall, it's been a good experience for us. Pros Their solution is very customizable and easy to use. Introduction to staff was also very minimal and quick to rollout since the product is so user-friendly. This moved us forward in offering another way to communicate with our members. We've appreciated the partnership with the team at Eltropy throughout our implementation. Cons Awaiting integration with our LOS; once that is available, that will be a big improvement for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM JOHN M. Senior Service Center Manager Banking ### "Eltropy Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2020 Pros I like how responsive the Eltropy team are to our requests. Both for changes to existing functionality and for new features. Cons I don't like that the out of office feature does not integrate with either our O365 status, or with our phone system status. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA LaTricia A. Secretary Financial Services ### "Eltropy meets the needs of small and large organrizations" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 9, 2020 Overall we have been satisficed with Eltropy. Our organization has successfully gone live with the product and been able to communicate with our member in a timely manner. This has ensured we are addressing questions and concerns quickly and remaining a valuable service during challenging business operations. Pros The Eltropy software offers a flexible platform that can be customized for any size organization. There are built in templates that help simplify the initial design for new users. Cons There is limited user - facing description of compliancy features. However, the customer support team is available to address any questions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Casandra P. Digital Branch Manager Banking ### "Great Team/Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2020 Eltropy's staff is highly attentive to our needs and respond quickly to anything that we need. This is a big, big deal! They have experienced a great deal of growth and we have been on the platform for close to a year; however, their attention to our needs have not waivered a bit. Their outstanding product demonstrates their organization's culture: easy to work with and attention to detail. Pros This product is as easy to use as picking up your cell phone and texting a friend or family member. It opens up a way to communicate with our membership in a way that is convenient and valued by our members. Everyone texts! Cons I cannot think of anything. Great product, great team! Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reasons for choosing Eltropy Eltropy appeared to have more to offer, easier to use, and a vision for the future. We also could feel how invested the Eltropy's team was to our success. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO AMANDA O. Member Services Banking ### "Great Tool! Great support staff for any questions!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 8, 2020 Some members can't always take a minute to call us, we are giving them an option of securely talking to us. Pros The numerous ways to help our members any way they need. Cons almost to many ways to do one thing. (not easy to navigate) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Dori H. CEO Banking ### "Eltropy" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2020 Eltropy has been a great solution for another method of contact with our Members. We are more than happy. Pros The Eltropy software is very easy to use and the setup wasn't too difficult to navigate. The ability to securely upload documents has been a great feature. The support from Eltropy is fantastic! Cons We haven't been using the software for too long, but I can't think of any negatives. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Mike R. Lending Manager Financial Services ### "Stop Searching and Sign Up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 2, 2020 Our employees have been able to get proof of income, driver's license, insurance and other supporting documents so much quicker with Eltropy. Member's love the fact that you can do this from your phone without having to attach documents to email. Pros The easy of use is one of this product's best features. It is as easy to use as sending a text from your phone. Cons Sending a link for a member to reply with an image takes a little getting used to, but still isn't difficult. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jennifer C. AVP of MX and Sales Banking ### "Electro is reaching more members than before" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2020 Eltropy provides a new channel for communicating with our members and our members are excited about receiving text messages. The software is adding automation to other internal processes and workflows. Our Manager of Member Advocacy calls it her '5th Man' as she is using text messages for Payment Reminders. The staff at Eltropy staff is collaborative and they are always sharing new ways to enhance the Member Journey through SMS Campaigns and 1:1 text messages. Pros Eltropy has introduced a new way for Electro to reach more members in an efficient and effective way. The software is easy to use. Creating campaigns, templates and topics is simple. The integrations with our core software once completed will add automation for SMS campaigns. Cons There are NO CONS! The software is dynamic. The vendor is responsive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153482/Eltropy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)