--- title: "Omnisend Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Omnisend the right Campaign Management solution for you? Explore 836 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153508/Omnisend/reviews/" page_type: "reviews" language: "en" --- Omnisend 4.7 (836) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Omnisend Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews FA Frank A Head of DigitalBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: More than 2 years. “Integration with BigCommerce is clean, and the back‑in‑stock automation works reliably at the variant level with clear visibility into requests and recovered sales.“ March 21, 2026 FA Frank A Head of DigitalBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: More than 2 years. “SMS for back‑in‑stock alerts is also limited; while the email version links directly to the specific product a customer requested, the SMS can only send a generic message with no link, which makes it less practical for that workflow.“ March 21, 2026 AI Aleksandar I Creative DirectorEntertainment, 2 - 10 employeesUsed the software for: 6-12 months. “The email builder is clean and visual, and I can create automated workflows (like welcome or cart recovery emails) without needing much tech knowledge.“ October 19, 2025 FA Frank A Head of DigitalBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: More than 2 years. “The push notification feature feels too basic for real use because the permission prompt appears immediately when someone visits the site, which can come across as intrusive and not in line with the brand experience we want to create.“ March 21, 2026 DH Dauanie H OwnerApparel & Fashion, Self-employedUsed the software for: 1-2 years. “The intuitive interface and detailed reporting tools also make it simple to track campaign performance and optimize for better engagement. Plus, the pre-built templates save a lot of time!“ October 4, 2024 MF Megan F Marketing SpecialistRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Also when utilizing the mobile only features there is a button at the bottom that displays the email again with desktop features which can be slightly confusing to customers.“ October 17, 2024 Vincenzo Bernardino R Marketing AdvisorMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “The interface is not overwhelming, it offers tools and settings that are very essential for email marketing automation without overcomplicating things with unnecessary features or a specific in-app lingo.“ October 18, 2024 YC Yusuf C FounderComputer Hardware, 2 - 10 employeesUsed the software for: 6-12 months. “There are certain pages where it's not easy to simply "exit" what you're doing, and when you're creating new campaigns, you have to select a template instead of being given the option to start with a blank slate.“ April 10, 2025 ## Showing most helpful reviews Showing 1-25 of 836 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Olivia G. Owner Apparel & Fashion Used the software for: 1-2 years ### "Omnisend For The Win" October 17, 2024 5.0 Overall, my experience has been great with Omnisend and I would highly recommend them to other business owners. Pros The interface is very intuitive and easy to use. Being able to schedule email campaigns and automations with various rules has been such a beneficial aspect of Omnisend for running my small business. The amount of features included with their plans also eliminates the need for other apps, such as sign up forms or reviews. They really do provide an all encompassing service to their customers. Cons There have been glitches with scheduled SMS campaigns not sending, but this has been a rare occurrence. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend They're very similar platforms but the pricing and usability of Omnisend ultimately sold me on using them for my provider. Review Source Response from Omnisend October 24, 2024 Thank you for your wonderful review! We’re delighted to hear that you’re enjoying the intuitive interface and the comprehensive features that Omnisend provides. We appreciate you pointing out the glitches with scheduled SMS campaigns—though rare, it’s feedback like yours that helps us improve. If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to support your small business every step of the way! FA Frank A. Head of Digital Business Supplies and Equipment Used the software for: 2+ years ### "Powerful Ecommerce Email Marketing Without the Klaviyo Price Tag" March 21, 2026 5.0 Our overall experience with Omnisend has been consistently positive. It’s a tool that’s easy to pick up when we need to build a campaign, adjust a segment, or check on an automation, and nothing feels convoluted. The platform has remained stable and predictable, and the updates they’ve released over time have directly made the product easier and more effective to use. It’s become a straightforward part of our workflow without adding unnecessary complexity. Pros Omnisend delivers a lot of capability for the price, especially since billing is based on active subscribers only. The email builder is excellent—great templates, plenty of design flexibility, and strong tools for keeping everything on‑brand, including branded link tracking, which is better for both branding and deliverability. We also find its segmentation useful beyond email; syncing those segments into Google and Meta ad audiences helps keep our targeting current without manual exporting or relying on extra tools. Integration with BigCommerce is clean, and the back‑in‑stock automation works reliably at the variant level with clear visibility into requests and recovered sales. Documentation is thorough, support has always been good, and the new AI‑powered help widget is surprisingly effective at answering nuanced questions quickly. Cons The push notification feature feels too basic for real use because the permission prompt appears immediately when someone visits the site, which can come across as intrusive and not in line with the brand experience we want to create. Without any way to trigger it later in the customer journey, we avoid enabling it. SMS for back‑in‑stock alerts is also limited; while the email version links directly to the specific product a customer requested, the SMS can only send a generic message with no link, which makes it less practical for that workflow. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend We evaluated Klaviyo and Mailchimp, but long‑term platform alignment was a concern. Klaviyo’s deep connection with Shopify made us question whether BigCommerce users might eventually receive less focus, and Mailchimp’s ownership by Intuit raised similar questions as they expand further into commerce. Omnisend offered stronger BigCommerce alignment, more predictable pricing based on active subscribers, and a roadmap that felt directly in line with our platform, making it the clear choice for us. Review Source Response from Omnisend March 30, 2026 Really appreciate the depth here, it's clear you've put Omnisend through its paces. We're glad the BigCommerce integration, segmentation sync to ad platforms, and variant-level back-in-stock automation are all pulling their weight for you. Your feedback on push notification timing and SMS limitations is valuable and helps us understand where the experience could be smoother. Thanks for choosing us and for the trust in our roadmap, we're committed to making sure BigCommerce merchants have everything they need to scale. We're here to support your continued success. VR Verified Reviewer Head of Growth Information Technology and Services Used the software for: 1-2 years ### "Too buggy, but keeps costs down " January 14, 2025 2.0 Overall, I regret choosing Omnisend instead of Klaviyo. It was close, Klaviyo was a bit more expensive but I liked the support option of Omnisend. In the end, I regretted it and after a year we are switching Pros I liked chat was quickly available. It has a lot of features, except reporting they make you pay for proper reporting Cons Very buggy -> Doesn't use best practices. For example a long time, when we made a copy of live to staging site (which we have to do regularly for WooCommerce) they would override our URL in our email to our staging site and start sending that out. They claimed to fix it, made me jump through all these hoops to reconnect, and it still broke. So they don't even know how their product works. You need the 24/7 chat support because there are bugs after bugs. And they demand you keep everything in one long thread so it is very hard to find issues if you need to refer back to them. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend A bit cheaper and better support. But now I regret it and we are switching to Klaviyo Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) MailerLite just broke down too much, once our emails were being marked as spam we moved on. Review Source Response from Omnisend January 20, 2025 Thank you for taking the time to share your feedback. We truly appreciate your honesty and are sorry to hear that your experience with Omnisend did not meet your expectations. The insights you’ve provided regarding the bugs and challenges you faced are invaluable to us, and we take them seriously as we continue to improve our platform. We’re glad you found our support team helpful and accessible, but we understand how frustrating recurring technical issues can be. We’d welcome the opportunity to connect with you directly to discuss your experience in more detail and explore how we can make things right. Please don’t hesitate to reach out to our support team at support@omnisend.com or via in-app chat. VR Verified Reviewer Partner Marketing and Advertising Used the software for: 1-2 years ### "A Winning Combination: Great Product & Service" April 10, 2025 5.0 Great! It is a great product, all-star customer service and user-focused. Love it! Pros Omnisend is an uncomplicated email marketing tool. I've used other softwares before and Omnisend stands out in user-friendliness. Also, their customer service is outstanding, their team is very responsive, which is something that big companies won't give you: a real human on the other side supporting your journey. I hope they don't change that. Cons They are focused on e-commerce platforms, heavily on Shopify. You can work with other systems, but there is more technical work to do on your end if you want to connect it to other platforms. Review Source Response from Omnisend April 17, 2025 Thank you for the fantastic review! We're so glad to hear Omnisend stands out in ease of use and that our customer service has made a real impact — having a responsive, human connection is something we’re committed to keeping. We appreciate your note about platform compatibility outside of e-commerce and understand the extra effort involved—we’re always working to improve flexibility. Thanks again for your kind words and for choosing Omnisend — we’re excited to keep supporting your journey! VR Verified Reviewer Head of E-Commerce Retail Used the software for: 2+ years ### "Great Service and Support" April 10, 2025 5.0 Onnisend has been an excellent choice for us, pricing is competitive and support has been excellent, would highly recommend. The included SMS credits are welcome and perform very well for us. Pros Competitive pricing with free SMS credits, continual product updates and innovation, excellent support. Cons Lack of some integrations, however this is improving over time. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) More affordable, better user interface and support. Review Source Response from Omnisend April 11, 2025 Wow, thank you for the glowing review! We're thrilled to hear that Omnisend's combo of competitive pricing, SMS magic (oops—credits 😉), and real-deal support is hitting the mark for you. We know integrations can be a bit like puzzle pieces sometimes, but we're working on snapping those in faster than ever. It’s especially awesome to hear we won you over from Klaviyo with a better interface and support — music to our ears! Thanks for recommending us, and here’s to even more updates and delightful surprises coming your way 🎉 Carmen B. Technical Merchandiser Apparel & Fashion Used the software for: 1-2 years ### "Omnisend Experience ⭐️⭐️⭐️⭐️⭐️" October 17, 2024 5.0 It’s been a great experience. It was extremely easy to set up templates, automations and forms. Reports are easy to use and understand. The support team and success manager (\[sensitive content hidden\]) always exceeded my expectations, communication was always outstanding. Pros Price Ease of Use Training Videos Support Team Cons Warm-up emails require a lot of patience, onboarding was a little slow Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Cost was the largest factor, and we didn’t really lose features for the trade in value Review Source Response from Omnisend October 25, 2024 Thank you for the stellar review! We’re thrilled to hear that setting up templates, automations, and forms has been smooth and that our support team and success manager have exceeded your expectations. We appreciate your patience with the warm-up process and onboarding feedback. Thanks for choosing Omnisend—we’re excited to keep supporting your success! ⭐️😊 Sean O. Head of Customer Experince Consumer Goods Used the software for: 1-2 years ### "Intuitive and easy to use." October 21, 2024 5.0 Overall my experience with Omnisend has been great, I would definitely recommend it. Pros Omnisend is incredibly easy to use, the email builder allows you to create a very intuitive and visually appealing email with ease. Cons The cost for the service can become quite high once your subscriber list gets over the 50k mark, so it may be less appealing to larger businesses. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Omnisend At the time we didn't have a marketing team and Omnisend was able to produce intuitive emails without needing much experience. Review Source Response from Omnisend October 29, 2024 We appreciate your feedback! It’s great to hear that you find our platform intuitive—our goal is to make email marketing as easy as pie! 🥧 Your point about pricing for larger lists is noted; we’re committed to finding ways to support businesses of all sizes. Thanks for recommending us! Dylan S. Founder Food & Beverages Used the software for: 6-12 months ### "Amazing Value" October 4, 2024 5.0 For the price, you can't go wrong. At first I was skeptical that we wouldn't make much money off of this, but I'm shocked how much our ROI is on omnisend, such a small price to pay for an amazing return. Keep it up. Pros The UI is extremely easy to use and navigate. Cons Wish there where more premade templates. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend The price for the other products where to expensive for our budget Review Source Response from Omnisend October 16, 2024 Thank you for the amazing feedback! 🎉 We’re so glad you find our UI easy to navigate—it’s like a walk in the park! 🌳 We hear you on the desire for more premade templates, and we’re constantly working to improve our offerings. It’s fantastic to see such a strong ROI; you might just need a new piggy bank to keep up with those returns! 🐷 If you have any ideas or need assistance, don’t hesitate to reach out! Fredrick E. Director Marketing and Advertising Used the software for: 2+ years ### "A Must-Have Tool for Efficient Email Marketing Automation" October 4, 2024 5.0 Overall, Omnisend has been a fantastic tool for our agency. We use it on behalf of multiple clients, and it has significantly improved our ability to deliver highly targeted, conversion-driven email campaigns. The customer support team is responsive and helpful, making the entire experience smooth and efficient. It’s been an invaluable asset for scaling our clients' marketing efforts. Pros Omnisend's user-friendly interface and robust automation features are outstanding. We love how easy it is to set up sophisticated email campaigns, from segmentation to personalisation. The ability to seamlessly integrate with multiple platforms and the drag-and-drop editor makes creating professional email templates a breeze. The reporting features provide actionable insights, allowing us to track performance and optimise campaigns effectively. Cons The only minor drawback is that the platform can feel a bit limited when dealing with advanced multi-channel marketing across SMS and push notifications. While it covers email marketing exceptionally well, some more complex features or integrations with other channels could benefit from further enhancement. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Wanted to try a new system - recommended to try omnisend and never looked back Review Source Response from Omnisend October 15, 2024 Thanks for the fantastic review! 🎉 We’re so glad to hear that Omnisend has become a go-to tool for your agency. It sounds like you’re really making the most of our automation features and that you’re not afraid to dive deep into email campaigns—kudos to you! If you ever need anything or have suggestions for those advanced features, don’t hesitate to reach out. Here’s to even more successful campaigns ahead! 🚀 Camilo Andr�s L. Digital Director Marketing and Advertising Used the software for: 1-2 years ### "Great App if You Want to Make Sales" October 17, 2024 5.0 It's been great, since day one this company keeps updating its App and it just get better and better, I like his you tube channel and how close they are to their partners. Pros its simplicity inside the platform, it is very friendly and easy to navigate, the templates they provide are very professional and the whole App looks very polished Cons I have to check with them if I clean my lists and got less contacts, will they downgrade my plan automatically? Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) They changed their pricing model and was suitable for our clients Review Source Response from Omnisend October 25, 2024 Thank you for the wonderful review! We’re delighted you find our app user-friendly and enjoy the templates and updates. Yes, your plan will automatically downgrade if you clean your lists, so no worries there! Feel free to reach out anytime if you have more questions. Happy selling! 🎉 WG Wendy G. owner Consumer Goods Used the software for: Less than 6 months ### "Total package for emails!" April 11, 2025 5.0 Great, so far love it all. Great compared to what I used to use for the business. Pros Love the ai options and the auto responders!!! Makes our work so much easier!!! Price is also great!!! Cons at the moment do not have anything negative to say. Switched from [Springbot](https://www.capterra.com/p/180922/springbot-Email-Marketing/) too expensive and didn't do anything. Was not happy with this product Review Source Response from Omnisend April 14, 2025 Thank you for the fantastic review! We're so glad to hear you're loving the AI features and autoresponders — they’re built to make your work easier, so it’s great to see them doing just that. We're also happy the switch has been a positive one. Thanks again for your kind words and for choosing Omnisend — we’re excited to keep supporting your business! VR Verified Reviewer E-commerce Manager Sporting Goods Used the software for: 6-12 months ### "Omnisend - A great email marketing solution" October 28, 2024 5.0 The Omnisend on-boarding team made switching over a breeze. Great features ready to go with minimal input. Highly recommend. Pros The ready to go templates and the ability to build marketing emails with content pulled directly from your website. Saves a ton of time not having to do a write up for every featured item. Cons Limited product layout templates. Would like to see more product layout formats rather than just the three available by default. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend Ultimately Omnisend provided a better price point for the features offered. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Constant Contacts would not integrate with our e-commerce platform Review Source Response from Omnisend November 6, 2024 Thanks a lot for the positive feedback! We’re thrilled to hear that the templates and seamless integration with your website have saved you time. We’re always working on expanding our features, so we’ll definitely take your suggestion for more product layout templates into account. We’re glad the onboarding process was a breeze too! LD Lukas D. Sales manager Information Technology and Services Used the software for: 1-2 years ### "Efficient and User-Friendly Email Marketing Platform" October 4, 2024 5.0 My overall experience with Omnisend has been excellent. The platform is user-friendly, and I can easily create high-quality newsletters and automated workflows that drive revenue for my online store. The automation tools are especially powerful, saving me time while increasing sales. Customer support has been outstanding—quick responses and helpful guidance whenever needed. I highly recommend Omnisend for anyone looking to streamline their email marketing efforts. Pros “I love how easy and intuitive it is to create both newsletters and automated workflows. The platform offers a wide range of customization options, and the ability to set up personalized automations has significantly boosted our sales. The drag-and-drop email builder makes designing campaigns simple and fast, even for non-designers. Additionally, their customer support is always responsive and helpful.” Cons There’s very little to dislike, but one area that could be improved is the pricing structure for smaller businesses. It would be great if there were more flexible pricing options for those just starting out. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Wanted to try Omnisend platform possibillities. Review Source Response from Omnisend October 15, 2024 Thank you for such an awesome review! We’re thrilled to hear that our automation tools and drag-and-drop builder have made life easier for you (and boosted sales, too!). We’re always here to help, and we’ll definitely keep your pricing feedback in mind. Here’s to even more streamlined campaigns and continued success! 😊 PW Paul W. Contractor Health, Wellness and Fitness Used the software for: 2+ years ### "Less money, more service" October 8, 2024 5.0 Great experience over the past 5 years working with Omnisend. Would highly recommend it for small and medium-sized businesses. Pros I love to use Omnisend for small to medium-sized businesses! As an agency we have used a number of email marketing platforms and the support and customization that we receive from Omnisend is top-notch given the affordable pricepoint. Cons There can be some bugs when building emails (nothing that would prevent use) but their team works hard to rectify them if you log them to support. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend Cost and the level of personalized support were the two main reasons we chose Omnisend over Klaviyo Review Source Response from Omnisend October 16, 2024 Thank you for the fantastic review! 🌟 We’re thrilled to hear that you love using Omnisend for your clients and appreciate our support and customization. Your feedback about the occasional bugs is valuable, and our team is always on standby to tackle those pesky little gremlins when you log them! If you ever have more ideas or questions, we’re just a message away. Here’s to many more years of successful email marketing together! EK Eve K. director Retail Used the software for: 2+ years ### "Best decision for our small business" October 17, 2024 5.0 Customer service is always amazing, they never leave you stranded. QUestions got answered quick! Pros Easy creating email and workflow, the company also keep improving their service very quick! Cons The connectivity to shopify and just need more features, but you get what you have paid for, i feel that Omnisend is powerful enough for the price Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend this company was too much features and not flexible in pricing, so it is too expensive for our overheads Review Source Response from Omnisend October 23, 2024 Thank you so much for sharing your experience! We’re thrilled to hear that Omnisend has been a great fit for your small business and that you find creating emails and workflows so easy. We’re constantly working on improvements, and we really appreciate your feedback on Shopify connectivity. It’s fantastic to know our customer service team has been quick to support you. If there’s anything else we can do to make things even better, don’t hesitate to reach out! ZM Zenia M. coo Retail Used the software for: 1-2 years ### "Omnisend Baddieville Review" October 17, 2024 4.0 Overall it has been great and the support is always there when needed. Pros It is easy to use. They have pre-set templates to choose from. Easy to read and understand reports and able to create custom segments for audience. Cons it does not show open rates for the SMS messages. This is vital to know how the texts are performing Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) klaviyo was too expensive and no longer working for us Review Source Response from Omnisend October 25, 2024 Thank you for the fantastic review! We’re thrilled you find our platform easy to use and appreciate our templates and reporting features. We understand that SMS open rates are important; unfortunately, SMS technology doesn’t yet support tracking pixels to report opens. But rest assured, our team is always working on enhancements to give you the best possible insights. Thanks for choosing Omnisend over Klaviyo, and remember—we’re here to support you whenever you need us! 🎉 Justin A. Managing Director Apparel & Fashion Used the software for: 6-12 months ### "Happy to be using Omnisend" October 18, 2024 5.0 Excellent and would recommend to others looking for a well-featured comms solution at a reasonable cost. Pros Very easy to set up and use, providing great levels of automation for our customer and prospect comms, as well as simple to create campaigns. Cons Took a while to figure out the many many options and create the right strategy using the most appropriate ones. Review Source Response from Omnisend October 25, 2024 Thank you for the great review! We’re thrilled to hear that you find Omnisend easy to set up and appreciate the automation capabilities for your communications. We understand that exploring all the options can take some time, but we’re glad you’re finding a strategy that works for you. Thanks for recommending us! 😊 AI Aleksandar I. Creative Director Entertainment Used the software for: 6-12 months ### "Great All-in-One Marketing Tool for Businesses" October 19, 2025 5.0 Omnisend has made it much easier for me to stay in touch with customers and keep my marketing consistent. It saves a lot of time compared to sending emails manually, and I can see real improvements in repeat sales and engagement. Pros What I like most is how easy it is to set up and use. The email builder is clean and visual, and I can create automated workflows (like welcome or cart recovery emails) without needing much tech knowledge. It connects perfectly with my store and pulls in customer data automatically, which saves a lot of time. I also love how easy it is to segment audiences and send messages that actually fit their shopping behavior. Support has been great too — quick replies and clear answers whenever I needed help. Cons The reports and analytics could be a bit more detailed. I sometimes wish I could compare more data from different campaigns in one place. Also, SMS costs can add up if you send a lot of messages, so I have to plan those carefully. And while the design options are good, they could offer a few more layout choices for emails. Review Source Response from Omnisend October 31, 2025 Thank you for such detailed and thoughtful feedback. We’re glad to hear the platform is helping streamline your marketing, improve customer engagement, and drive repeat sales. Your notes on analytics, SMS pricing, and email layout options are valuable — we’re continuously working to enhance those areas. We’re here to help you grow and succeed, every step of the way. DL Dakota L. Web Designer Computer Software Used the software for: 2+ years ### "Omnisend is just as good as Klaviyo and Mailchimp for a fraction of the price." May 12, 2025 5.0 Omnisend has certainly grown on me, they integrate with Judge.me reviews and allow us deeper customer segmentation than what's normally available through the Shopify admin. Compared to what most of these email / sms services are charging, Omnisend is a life saver. Pros More streamlined and intuitive than Klaviyo, I like that I don't have to pay for 10 other tools that are baked in but I'll never use Cons Missing some features and integrations, but this is being worked on and they recently dropped a whole new dashboard and better documentation. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend Cheaper price for the same core features. Review Source Response from Omnisend May 13, 2025 Thank you for the fantastic review! We love hearing that Omnisend has grown on you and that it's delivering the right mix of simplicity, powerful segmentation, and fair pricing. It’s great to know you're seeing the value of our all-in-one approach — without paying for extra bells and whistles you don’t need. And yes, we’re always working to add more features and integrations (that new dashboard was just the start 😉). Thanks again for trusting us — we’re excited to keep supporting your success! VR Verified Reviewer Marketing Manager Consumer Goods Used the software for: 2+ years ### "OmniSend is great!" April 10, 2025 5.0 9/10 experience. Customer service is great. Efficient design. Wonderful platform! Pros It is very easy to use, and extremely user friendly. Cons It is a little bit more expensive than we'd prefer. Review Source Response from Omnisend April 14, 2025 Thank you for the great feedback! We're glad to hear you're enjoying the platform's ease of use and design, and it's wonderful to know our customer service has made a positive impression. We appreciate your honesty regarding pricing — feedback like this helps us continue improving. Thanks again for the kind words and for being part of the Omnisend community! JF Jonah F. Writer Writing and Editing Used the software for: 1-2 years ### "Versatile Automate Platform" May 4, 2025 5.0 Omnisend offers comprehensive functions for marketing automation and delivers omnichannel messaging platform Pros This platform is robust in terms of workflows automation, integration into other ecom tools and segmentation tools Cons it’s offering efficient solutions that deliver substantial values through its prebuilt automation templates Review Source Response from Omnisend May 7, 2025 Thank you for the thoughtful review! We're so glad you're finding value in Omnisend’s robust automation, seamless integrations, and segmentation tools. It’s great to hear the prebuilt templates and omnichannel messaging are helping streamline your marketing efforts. We truly appreciate your feedback and are excited to keep supporting your success! jI john I. owner Construction Used the software for: Less than 6 months ### "Good Marketing easy to use " April 10, 2025 5.0 great experience easy to use and support service is good and solid Pros easy to set up and intergration with shopify Cons integration with judge me for collected reviews Review Source Response from Omnisend April 15, 2025 Thank you for the great review! We're happy to hear setup has been easy and that the Shopify integration is working well for you. It's also great to know you've had a solid experience with our support team. Regarding Judge.me—good news! Omnisend does support integration with Judge.me. You can find the full setup guide here: https://support.omnisend.com/en/articles/4812618-integration-with-judge-me. Thanks again for your feedback and for choosing Omnisend! Aleksej S. CEO Marketing and Advertising Used the software for: 2+ years ### "Save time & money with Omnisend" October 17, 2024 5.0 I've been using it for years with 20+ different clients for my email & SMS marketing agency and I love using it everyday. Pros Ease of use, segmentation builder is great, overall the flow of working in Omnisend is much smoother than in other similar platforms. I can get stuff done fast and easy. Unique discount codes are easy to create and use in campaigns and automations. SMS is cost-effective with their Pro plan. Cons Omnisend lacks some advanced/situational features that you need once in a blue moon, but their team is very receptive to feedback so I use every chance I get to share feedback with them and help improve the product. The only major area where I feel it is lacking compared to other similar platforms is reporting & analytics - but as far as I know it is on their roadmap for Q4 to improve this. Review Source Response from Omnisend October 24, 2024 Thank you for your thoughtful review! We’re thrilled to hear that you find Omnisend easy to use and that our segmentation builder and unique discount codes are working well for you. We appreciate your feedback regarding the advanced features and reporting & analytics—your insights are invaluable as we continue to enhance our platform. It’s great to know that you’ve been successfully using Omnisend for your agency and with your clients. If you ever have more suggestions or need assistance, feel free to reach out. Happy marketing! Vincenzo Bernardino R. Marketing Advisor Marketing and Advertising Used the software for: 2+ years ### "Minimalistic and efficient" October 18, 2024 5.0 So far I had a great experience and the company seems to really care about users. I look forward to see it evolve and become a more powerful tool for me and my clients. Pros The interface is not overwhelming, it offers tools and settings that are very essential for email marketing automation without overcomplicating things with unnecessary features or a specific in-app lingo. Cons The navigation needs a refresh. I think a left bar navigation with links and sublinks will be more efficient. Review Source Response from Omnisend October 29, 2024 Thank you for your thoughtful feedback! We’re thrilled to hear that you find our interface minimalistic and efficient—just like a well-organized toolbox! 🛠️ We appreciate your suggestion for navigation improvements and will definitely keep it in mind as we work on making Omnisend even better. If you have any other thoughts, we’re all ears! Paulius A. Manager Food & Beverages Used the software for: 1-2 years ### "Review of omnisend" October 17, 2024 5.0 Easy to use, friendly support, understandable tutorials. Pros Easy to use functionalities, helpful tutorials and articles. Cons Sometimes customer suport is not available right away. But in such case always gets back to me. Review Source Response from Omnisend October 25, 2024 Thank you for your review! We’re so glad you find Omnisend easy to use and enjoy our tutorials. Our support team strives to be as responsive as possible, and we appreciate your patience when there’s a bit of a wait. We’re always here to help! 😊 ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.