# Page 15 | Omnisend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Omnisend the right Campaign Management solution for you? Explore 836 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153508/Omnisend/reviews

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Omnisend

4.7 (836)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 15 - Reviews of Omnisend

## Showing most helpful reviews

Showing 351-375 of 836 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DM

Diana M.  
Founder  
  
Used the software for: Less than 6 months

### "Really useful, feature-loaded app that lets you do a lot--and great support "

March 1, 2018

5.0

Pros

The first thing is that it's really easy to use Omnisend right from the minute you connect your store. I think I sent my first test newsletter to myself within like 10 minutes or so--and I'm really slow. Another thing is that they have a lot of features. I used to have separate apps for my popups and cart recovery but after a few weeks I canceled those cause Omnisend had it all. Automation is really great though. It's relatively easy to use, but once you get the idea behind automation you will definitely be focusing on that the most. And of course, I have to say, hands down the best support I've ever seen with any software. Fast, friendly, and they helped me out--even when I'm asking all those silly questions cause, like I said, I'm a bit slow sometimes :)

Cons

Not much to dislike actually. I've only used it for about 4 months, and in that time they got everything we wanted (such as segmentation). And I see on their roadmap that they're planning on getting text messaging and push notifications, so that'll be the full package for me. Because of that, I have no problems here

Review Source

AU

Andrei U.  
Webmaster  
Apparel & Fashion  
Used the software for: 6-12 months

### "Perfekt für unsere Bedürfnisse"

November 29, 2022

5.0

Pros

All in One Email Marketing mit Formularen, Pop-ups, Auswertungen, Mehrsprachigen Emails, hilfreicher und schneller Support, und und und...

Cons

Da fehlt mir nichts ein ehrlich gesagt...

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Review Source

LD

Leanne D.  
business owner  
Retail  
Used the software for: 1-2 years

### "Sell more with Omnisend"

August 24, 2022

5.0

Overall I have been very happy with Omnisend and will continue using it

Pros

I love how easy it is to write newsletters and add pictures .

Cons

Id love to be able to change the size of the pictures I do add

Review Source

Andrea A.  
Manager  
Events Services  
Used the software for: 6-12 months

### "Greayt Features!"

September 17, 2018

4.0

I have used the app to create quite a few email campaigns, I like the reports of openings, unsubscribes, and income generated for each campaign.

Pros

I do like that you can import your product descriptions straight to an email campaign, that makes it so much easier than uploading photos and adding descriptions each time to each campaign. The reports for each campaign.

Cons

On the free plan you can only import one product to begin an email campaign. Upgrading does give you better features and an additional ease of use.

Review Source

TS

Tarun S.  
Director  
Wholesale  
Used the software for: 1-2 years

### "Poor Customer Service"

December 1, 2022

2.0

Pros

Cheap, average in ease of use like other platforms

Cons

First they have very limited templates. And then I raised first case related to one of the templates and they've failed to resolve it. Instead working on it their tech team advised me to use jpeg and other supported formats. While there was no issue with the format as I used jpeg only.Had given them real campaign code to check - not sure why they asked for it if they had to give generic advice.They again asked me to wait for tech team's revert.They actually don't look at the problem and intend to solve, but rather give generic advices.

Review Source

JA

James A.  
President  
Retail  
Used the software for: 2+ years

### "Omnisend"

September 2, 2022

5.0

It has been ok.

Pros

Campaigns have been fairly successful. Automations sometimes bring in orders.

Cons

Too many updates. I'm way behind on how to use it because they are constantly making changes. I learned it to start and I feel it's constant learning. I want to run my business, not study how to use this app. I also do not like the pricing. I should be charged by how many mailings I send, not the contact list size. I have a lot of contacts, but few that I mail to.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

This was better integrated with Bigcommerce.

Review Source

KS

Kayla S.  
Owner  
Retail  
Used the software for: 1-2 years

### "Boutique Email Marketing"

August 25, 2022

5.0

love it

Pros

how easy it is to use and customize in any way i want

Cons

don't dislike anything. Its super easy and efficient

Switched from

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Easier to use

Review Source

MW

Michael W.  
CEO / Owner  
Retail  
Used the software for: Less than 6 months

### "Small Business Goes Big with Omnisend! "

August 2, 2019

5.0

Pros

I was blown away by Omisend. I left MailChimp and was writing powerful emails with much better tools in no time. My first campaign was a total success and drove traffic right to my store and its products. The customer service made the transition easy. Each time I had a question, they showed me a better and more modern way forward in my campaigns and automation.

Cons

Sort new sign-ups by date so I can see what is going on outside of the reports.

Reason for choosing Omnisend

I forget. I downloaded some, but the service people never answered my questions on my timeline.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

I recently moved to Shopify. MailChimp just didn't connect to my store the way Omnisend did.

Review Source

Massimo Zong-De D.  
Export Manager  
Wholesale  
Used the software for: Less than 6 months

### "All integrated"

October 23, 2018

5.0

Pros

What i really like about omnisend is that contains a lot of different features in one package. For example, i can create forms, like subscriber form, wheel spin to win forms, etc....and then use them to create automation with the email series, which is of course integrated in omnisend. Also design and easy of use is amazing. Customer service amazing: answer very fast and every time

Cons

The only thing, is that prices for high email list, could be a little bit lower.

Review Source

Jordan G.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Omnisend is a clear winner for us"

December 16, 2020

5.0

Overall it's been a pretty solid one.

Pros

I really like that omnisend is so easy to get up and start using and not to mention it's also so much cheaper than it's alternatives.

Cons

If anything their platform is a bit newer so integrations are not as plentiful compared to others.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing Omnisend

Cheaper

Review Source

CJ

Courtney J.  
Owner / Designer  
Retail  
Used the software for: Less than 6 months

### "Best Service out there!! "

August 2, 2019

5.0

Omnisend came to the rescue when MailChimp​ & Shopify split. I was very surprised with how accurate​ the reports were and we have seen huge growth in our conversion rates since we joined Omnisend. Sales through email are up over 50% from last year and we have only been with Omnisend for 4 months now. The look of our emails has also been elevated. Love all the great template options Omnisend has to offer! While our decision to move our email marketing business to Omnisend was a forced one, It has turned out to be the best thing that happened. I am very happy with this service and highly recommend​ it to everyone looking for email marketing solutions.

Pros

Everything. Easy to use, Beautiful & professional templates, accurate reporting, sales have gone up

Cons

It was a little hard to make segments of our customer lists but the support team at omnisend have been a tremendous help!

Reason for choosing Omnisend

The best options, the best pricing, and ease of being able to talk to someone on customer support. Every question we have had has been answered quickly and thoroughly​.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

When Shopify & Mailchimp split, we had to pick a new service

Review Source

MM

Mary M.  
Marketing Director  
Cosmetics  
Used the software for: Less than 6 months

### "Great all-in-one app"

August 2, 2019

4.0

Pros

I love the Live View so that I can see which products are being removed from the cart most often. I also love how easy it is to set up my marketing automations. Super user-friendly!

Cons

I wish it would allow you to create a custom e-mail template that you can use to create future campaigns. I end up having to start from scratch every time.

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Reason for choosing Omnisend

The ease of transferring everything over from Mailchimp.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp was no longer affiliated with Shopify

Review Source

RG

Rachel G.  
PPC Ecommerce Technical Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Easy to use email marketing"

January 4, 2023

5.0

Pros

Easy to user interface for both email marketing campaigns and automations. Ready to use templates meaning custom emails can be created very quickly.

Cons

There are sometimes issues with the audience lists and it's not clear what the issue is. You can pay to have it cleaned but no other information is provided on what's causing the issue

Review Source

KF

Katie F.  
Designer  
Design  
Used the software for: 6-12 months

### "Great Email Campaign service"

August 6, 2019

5.0

I love it. I use Shopify so its super easy to pull things from my store as well as the interface is very intuitive and doesn't need a whole lot of time to figure out how to use. I have peace of mind knowing I have an email campaign and analytics to tell me how each campaign is performing.

Pros

It is easy to use and gives you many pieces of content to add to email campaigns, workflows and forms. Super easy to edit and add images and templates for future use. Very user friendly and beautiful UI to work in.

Cons

Might want a few more options when it comes to layout ideas as well as content to drag into an email body. Also could use some blog inspiration that could be sent out weekly/ monthly to give users ideas on the many different ways they can use the service.

Reason for choosing Omnisend

Easy to use, plugged into my shopify store and everything seemed right there to use and successfully create campaigns.

Review Source

AS

Amy S.  
Owner / Designer  
Consumer Goods  
Used the software for: 6-12 months

### "Great for customized email and marketing solutions"

August 3, 2019

5.0

I like the professional emails and I think it gives my email campaigns the look I need giving buyers confidence in my brand.

Pros

I like the ability to drag and drop customize each email campaign the way I need it. Setting a preset color customization that matches my brand is important, too. It also tracks sales that result from your campaigns. The popup and full page email collection tools are also ideal.

Cons

I'm not sure I have anything I dislike. Perhaps as my needs grow even more there may be something to discuss.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing Omnisend

I felt Omnisend was easier to navigate and understand.

Review Source

CG

Carol G.  
Virtual Assistant  
Graphic Design  
Used the software for: 6-12 months

### "Wonderful for small businesses, and easy for assistants to navigate."

August 24, 2022

5.0

Overall, great product and experience.

Pros

The actual email builder. very clean and organized.

Cons

Segments are confusing. Are the segments separated by the tags?

Review Source

bG

ben G.  
Owner  
Fine Art  
Used the software for: Less than 6 months

### "Setup automation and a couple of campaigns. Jury still out!"

November 28, 2022

3.0

Pros

setup an a/b campaign and was easy to setup.

Cons

Lots of details. Asked for partner in signup but did not hear anything.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

automation

Review Source

bH

beth H.  
owner  
Retail  
Used the software for: 2+ years

### "Love the options"

August 24, 2022

5.0

Pros

I like to target customers and send lots of emails that speak directly to that customer

Cons

importing photos is hard for me at times

Reason for choosing Omnisend

easier to use

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

more options

Review Source

MP

Mariana P.  
Marketing Manager  
Retail  
Used the software for: 6-12 months

### "Easy to use - good features"

September 2, 2022

5.0

Overall happy with the software.

Pros

I really like the marketing automation available in this software. Comparing to what I've used in the past I consider it superior.

Cons

I find it sometimes hard to manage lists.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Review Source

VR

Verified Reviewer  
Business Owner  
Retail  
Used the software for: 1-2 years

### "Great Email platform"

September 11, 2018

5.0

Overall i would give this email platform a solid 10. they have made emailing my customers fast and simple. also the face the it give you matrix about the emails performance is fantastic.

Pros

This software is so easy and simple to use. I love that it comes with templates.

Cons

i don't really have any issues with this software

Review Source

CV

Cecilia V.  
Senior digital marketer  
Marketing and Advertising  
Used the software for: 6-12 months

### "Easy to use"

April 8, 2023

5.0

Pros

I like the simple Integration with Meta and Google Ads

Cons

If you want to see the design of a marketing automation email, there is not a preview button.

Review Source

BH

Brady H.  
Brand Experience Manager  
Retail  
Used the software for: Less than 6 months

### "Mailchimp Migrant"

August 5, 2019

5.0

Pros

Love the ease of use when designing emails. The user interface is also pleasantly smooth and simple to navigate. The design and branding of the platform translates to the default design options during email creation as well. That makes our job much easier because we don't have to do a ton of a work to make something look good.

Cons

The only real con I can think of is it's not really set up for enterprise/agency use quite yet. If you happen to use the same email address on multiple accounts, the multi-brand navigation is there. But if you use different email addresses, it seems you have to log out and log back in.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing Omnisend

It was more affordable!

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

We switched because we use Shopify and they just broke up with Mailchimp so we needed an alternative.

Review Source

Pablo Antar, C.  
Co-Founder and Director  
Consumer Electronics  
Used the software for: Less than 6 months

### "This Is The Absolute Best Email Marketing Tool For Small And Just Starting Companies"

November 2, 2018

5.0

Very, very good experience overall I do really like Omnisend. And please visit our website www.banbaint.com

Pros

What I love about this software is the fact that his main features are FREE to use with no limit of the contact list you can upload. Also, it's very easy to personalise emails and you have an A/B testing emails option. I have been looking and testing so many other providers and definitely, for small and starting companies, this is the best you can find online. Even better than MailChimp! Finally, the customer service or help line is very good.

Cons

What I like the least is not having access to the Funnel email creation or the also called Automation email campaign. It would be very good if this tool is available so marketers can test how good the Automation works.

Review Source

VR

Verified Reviewer  
Owner  
Retail  
Used the software for: 1-2 years

### "Omnisend is Great!"

November 28, 2022

4.0

Overall I like it and will continue using it for the foreseeable future.

Pros

I like the ease of use and the price compared to the competitors.

Cons

I think the features lack compared to the competition.

Review Source

MS

Mar S.  
Cofounder  
Cosmetics  
Used the software for: 2+ years

### "Very good product"

August 24, 2022

5.0

Pros

Everything is easy to use. Navigation is easy. Templates are great. Good clients services.

Cons

Would like a dashboard of more stats, or a possibility to create custom dashboard.

Review Source

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