# Page 18 | Omnisend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Omnisend the right Campaign Management solution for you? Explore 836 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153508/Omnisend/reviews

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Omnisend

4.7 (836)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 18 - Reviews of Omnisend

## Showing most helpful reviews

Showing 426-450 of 836 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jacie R.  
President  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to use"

September 17, 2018

5.0

Its a great product, i have recommended It to many friends

Pros

Since i am not technology friendly, this program is easy to build emails for my business to send to clients. I love how quick i can format an email.

Cons

The only problem i find is not being able to send emails that are not specific to a product. Im not always selling something. Sometimes i just want to reach my clients with information and tips, while the email format is specific to selling a product.

Review Source

SS

Shreyansh S.  
MarksOps Associate  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Great tool, slow service"

December 30, 2022

4.0

Pros

It has a very user friendly UI which will amuse anyone. Even for starters it is easy to navigate & start using it ASAP.

Cons

They manually verify users which takes a long time, for me I had to reach out to their customer support.

Alternatives considered

[EmailOctopus](https://www.capterra.com/p/147415/EmailOctopus/)[Ortto](https://www.capterra.com/p/131879/Autopilot/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/)

Review Source

dH

david H.  
director  
Apparel & Fashion  
Used the software for: 2+ years

### "functionality"

August 24, 2022

4.0

very good. Easy and reliable. No fears of spam or mailing to opt-outs - no jeapordy using it

Pros

works reliably. manages lists very well.

Cons

more graphic options and more guidance on how to best use.

Reason for choosing Omnisend

Shopify recommendation

Review Source

FM

Frank M.  
President  
Consumer Goods  
Used the software for: 2+ years

### "Omnisend Review 2022"

November 28, 2022

5.0

Omnisend works great

Pros

Easy to use, very fast. All of my emails import from Shopify so I dont have to do it manually.

Cons

I wish my mailing list was cleaner. I find that sometimes there are many spam emails in my list and I tried to filter them out but it takes forever.

Review Source

FT

Fahad T.  
CEO  
Retail  
Used the software for: Less than 6 months

### "From Mail Chimp to Omnisend"

August 2, 2019

5.0

Satisfying

Pros

Being a Mail Chimp user it self is satisfying marketing experience and does not need to change. But using Omnisend I have realized how convenient and comfortable it can be to market your product & implement customer equalization strategies & for that reason I am completely satisfied with Omnisend.

Cons

looking for how many new subscribers numbers is a bit of hassle may be will improve with time.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Shopify & customer equalization strategy.

Review Source

Steve F.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Great App!"

November 15, 2018

5.0

I love this App! It’s fairly attractive and easy to use. It’s feature-rich, comprehensive and very robust. It works well. This application is the future.

Pros

I love all the features and options available and the fact that Omnisend keeps adding updates.

Cons

I think it could be a bit easier to use.

Review Source

VR

Verified Reviewer  
Digital Marketing Manager  
Retail  
Used the software for: Less than 6 months

### "loved the free trial"

April 20, 2019

4.0

Pros

the free trial was able to get my side business up and running - which was great!

Cons

however - it was a little challenging scaling to the full paid version. I wouldn't totally recommend this product in all honesty. It was clunky and a little challenging.

Review Source

AA

Amber A.  
CEO  
E-Learning  
Used the software for: 6-12 months

### "So easy to navigate!!!"

November 28, 2022

5.0

I love it here! The customer service is unmatched

Pros

The thing i like the most is that once you learn the software its easy to put together an email

Cons

I didn't like how hard it was to switch over my omisend to my new domain

Review Source

LW

Liam W.  
Financial Controller  
Apparel & Fashion  
Used the software for: 2+ years

### "The best of its kind"

April 13, 2019

5.0

Cant fault it.

Pros

Omnisend allows me to run a very professional website and email marketing scheme. Emails are sent out immediately and they templates they provide look so unique and eye catching.

Cons

Omnisend isn't really lacking in any feature, the price could possibly be lower but I always feel I get very good value for money.

Review Source

MK

Mark K.  
Owner  
Retail  
Used the software for: 6-12 months

### "Changed the game for us"

November 28, 2022

5.0

Pros

Ease of use, well structured interfaces and how well it has improved our cart recovery rate and improved our order count.

Cons

We're a small business so we find the pricing quite high, and would be great if Omnisend offered specific features for a reduced price (such as abandoned cart recovery) rather than bundle everything into a cost based on the number of active contacts

Review Source

RG

Roxanne G.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Great Software"

August 6, 2019

4.0

Pros

User friendly. I like that there are prebuilt templates.

Cons

Price increase. I wish the stock photos where better or available

Review Source

VR

Verified Reviewer  
Technical Support Manager  
Apparel & Fashion  
Used the software for: I used a free trial

### "What is great about Omisend and what can make it greater"

November 3, 2018

4.0

It has been great and even at the least service level, I still think so.

Pros

The fact that the software allows free use is the greatest for new entrepreneurs who have high budgetary constraints. It is very easy to use and gives very good options to format and present messages. This lets users create messages that they love and send them out the way they like.

Cons

The application billing options can be made more flexible by allowing users to get one-off access to advance features for a very minimal fee (compared to the least subscription fee). During festive season, users will be able to take advantage of advanced features for a small fee.

Review Source

CF

CRYSTAL F.  
Love Omnisend  
Graphic Design  
Used the software for: 6-12 months

### "Love Omnisend"

December 11, 2019

5.0

Omnisend has helped my business tremendously. It has allowed me to automate some processes, which saves me time with my business. The cost is very affordable.

Pros

I really like how easy it is to use. I am able to set up monthly newsletters without any issues. This has helped my business with customer retention

Cons

There isn't anything I dislike about Omnisend. I switched from another company to this one, and I am happy.

Reason for choosing Omnisend

Pricing and setup

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

MailChimp left Shopify

Review Source

JB

Jessica B.  
Director  
Apparel & Fashion  
Used the software for: 6-12 months

### "Great service , highly recommend Omnisend as a business owner"

November 29, 2022

5.0

Would highly recommend for small business owners to drive conversion

Pros

Brings conversions and has loads of designs / suggestions

Cons

A little difficult to navigate , found it difficult to create my first newsletter

Review Source

CM

Clarence M.  
System Administrator  
Hospitality  
Used the software for: Less than 6 months

### "Awesome! All in One"

November 28, 2022

5.0

Pros

The fact that we can send browser push, text messaging, and email marketing all one is what caught our eye. We love this all in one capability.

Cons

Haven't found any complaints using this app.

Review Source

DT

Dedy T.  
Owner  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Alternative for Klaviyo User"

November 29, 2022

5.0

Good for newbie because it's very user friendly, but the segmentation still has a limitation

Pros

Pricing, your price is most adorable than others

Cons

Omnisend segmentation has a limitation than klaviyo have

Reason for choosing Omnisend

Price

Review Source

DS

Devin S.  
Phlebotomist  
Medical Practice  
Used the software for: 1-2 years

### "Great product"

August 2, 2019

5.0

Pros

I like how easy it is to navigate and select different options.

Cons

It can be a bit pricey but that is about it.

Review Source

KV

Kelly V.  
Owner  
Design  
Used the software for: 6-12 months

### "Wonderful"

August 8, 2019

5.0

Saves so much time having a load of options all in one spot, like the cart abandonment, sms, and pop up options for sign ups.

Pros

So many different options that make email marketing so much easier. Omnisend is a one stop, they offer cart abandonment, followup email scheduling, and sms marketing. Awesome tool, and customer service is easy to work with and very helpful. I highly recommend Omnisend!

Cons

That I have to pay extra for SMS messaging.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Price

Review Source

DP

Dylan P.  
Service Technician  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Reliable, Robust Email Marketing Platform"

August 24, 2022

5.0

Pros

Ease of use, very neat and offers a lot of information on viewer habits.

Cons

A little convoluted. I wish I could discover all the features without feeling bogged down by information.

Review Source

WA

Wynne A.  
Marketer  
Apparel & Fashion  
Used the software for: 6-12 months

### "Something that covers the basic"

November 29, 2022

5.0

Pros

Omnisend covers all the basic necessary for any company that requires simple email marketing.

Cons

I wish there was more customisation that can be done to email templates. Would be great if there are more different triggers for the automations as well.

Review Source

TS

Timo S.  
Owner  
Events Services  
Used the software for: 2+ years

### "Omnisend "

August 30, 2022

5.0

Overall happy with the Omnisend team and their customer support.

Pros

The ease of reaching thousands of customers with a few clicks.

Cons

More pricing options should be available to select the one that feeds individual needs the best.

Review Source

JB

John B.  
CEO  
Consumer Goods  
Used the software for: Less than 6 months

### "Promising, but still a lot of work to do."

August 2, 2019

3.0

Meh is the best way to describe it. I'm using a number of the features but do not have confidence I'm using it correctly or well. Getting support in a timely and sufficent manner is abysmal at best. Chat doesn't cut it for the depth of insight I'm looking for. Not nearly as resposonsive or interactice as it can and should be.

Pros

The apps integration with Shopify is what appealed most to me, and it appears to be fairly full featured. I was transitioning from MailChimp and needed a solution that offered turnkey engagment tools i.e. pop-up, automation workflows and email.

Cons

Frankly, it's not nearly as intuitive as it should be, not the tools of the help system.

Review Source

SS

Shantee S.  
Store Manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Great Marketing Tool"

November 28, 2022

5.0

Increase in sales

Pros

Easy to Manage.. Very user friendly... Editing if Need be

Cons

I like using the software very much. Very user friendly.

Review Source

LM

Lawrence M.  
Owner  
Sporting Goods  
Used the software for: 2+ years

### "I am a small business owner who actually does the marketing myself"

August 24, 2022

5.0

Informing our customers about our product with a limited budget. Omnisend has helped with this.

Pros

This software actually makes it easy for someone like myself who lacks the experience in marketing.

Cons

Sometimes it is a little confusing, however, it is not the software, but my lack of experience.

Reason for choosing Omnisend

Same as above.

Review Source

AB

Andrew B.  
Webmaster  
Retail  
Used the software for: Less than 6 months

### "Excellent Marketing and Automation Application"

August 3, 2019

5.0

We're able to automate customer emails (post-order) with product specific detailed information.

Pros

automation email features and ability to customize order confirmation emails based on rules to avoid what was a manual process previously. robust all-in-one app that includes campaigns, forms and contact storage

Cons

wish the preset templates in the email campaigns were more robust.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

discontinued relationship with Shopify

Review Source

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