# Page 27 | Omnisend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is Omnisend the right Campaign Management solution for you? Explore 836 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153508/Omnisend/reviews

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Omnisend

4.7 (836)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 27 - Reviews of Omnisend

## Showing most helpful reviews

Showing 651-675 of 836 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LL

Leon L.  
Sales Manager  
Apparel & Fashion  
Used the software for: I used a free trial

### "Incredible Features And Automations!!"

September 28, 2018

5.0

Pros

I love that there is so many built in options and capabilities. Opened my mind up to automations that not sure would have thought of individually. simply perfect!

Cons

Nothing. Crazy as it sounds, slight learning curve, but very simple overall.

Review Source

SL

Sharlene L.  
CEO  
Apparel & Fashion  
Used the software for: Less than 6 months

### " Soundest review"

November 1, 2018

3.0

I happy to use the Live view and give the overall experience a 3 stars.

Pros

The most important feature is the Live Views. It helps to narrow down where your customer are and what they are buying and looking at.

Cons

The software did not help with emails marketing

Review Source

JJ

Jacuekia J.  
CEO  
Cosmetics  
Used the software for: Less than 6 months

### "Very useful platform"

August 3, 2019

5.0

Pros

Easy to navigate Many themes for customization Allows me to track the effectiveness of my emails and campaigns

Cons

Sometimes emails send without the font I chose

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

They Stopped working with Shopify

Review Source

AM

Allison M.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Easy & Time Saver"

August 2, 2019

5.0

Pros

Omnisend makes running a business SO easy! Setting up automations is such a time saver, the work is done for me!

Cons

I wish I would love to see an app! It would be so great to set up emails on the go!

Review Source

BR

Bart R.  
Marketing  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Great value and easy to use"

September 5, 2018

5.0

Pros

The features are easy to use and all of the most wanted and needed functionality and features are included. The value is clear with relatively low pricing compared to other email/marketing automation platforms with the types of features Omnisend has.

Cons

I wanted to see if there was a popup on the email capture, but couldn't figure out how to do that. Everything is easy to use, but sometimes I want to see what the experience is the first time a customer visits my site and what the pop up experience is. The forms are easy to design, but the experience isn't always easy to see.

Review Source

JR

Jason R.  
Administrator  
Entertainment  
Used the software for: Less than 6 months

### "Easy"

September 14, 2018

5.0

Great overall experience

Pros

Super easy to use and set up quickly, allows me to automatically send out cart recovery emails and welcome emails

Cons

The cost is the only con I can see with Omnisend, but I would say in the end it is still worth it

Review Source

HM

Haniyah M.  
Owner  
Apparel & Fashion  
Used the software for: 6-12 months

### "Awesome Product"

September 9, 2018

5.0

Pros

This is such an easy to use product. I use it for both my email marketing, sin ups, and cart abandonment.

Cons

I wish they had more interesting newsletter themes. I have seen some recently that are pretty neat. The themes are plain.

Review Source

NC

Nancy C.  
Owner  
Apparel & Fashion  
Used the software for: I used a free trial

### "Awesome App"

September 2, 2018

5.0

Pros

I have tried many apps in the last couple months, but this app makes it easy and convenient to setup and use. It's an all in one, makes life easier so I can focus on other things.

Cons

Do not see any. Still trying it out! great app!

Review Source

JS

Jonathan S.  
Owner  
  
Used the software for: 6-12 months

### "The ultimate executive assistant for my online store"

March 8, 2018

5.0

Pros

Omnisend is easy to use. I'm not computer savvy, so I rely on a program that is easy to use, functional and ultimately looks professional. My customers deserve the best and the templates that Omnisend has are amazing.

Review Source

AW

Anna W.  
Ecommerce Manager  
Arts and Crafts  
Used the software for: I used a free trial

### "Amazing Features!"

September 26, 2018

5.0

Omnisend have excellent customer service and we are very happy with our experience so far.

Pros

Very intuitive to use! Excellent customer service. Built for ecommerce. Really cool analyitics.

Cons

Nothing so far! We can't fault it the software.

Review Source

VK

Vitalii K.  
CEO  
Accounting  
Used the software for: I used a free trial

### "I liked using this tool"

October 12, 2018

5.0

I use it to send letters to those who have not been in the basket for a long time. Very satisfied.

Pros

It's very easy to create conversations and notifications.

Cons

There's no such thing. You can find fault with the interface, but it is on top.

Review Source

TW

Tyneara W.  
CEO/Owner  
Entertainment  
Used the software for: 6-12 months

### "MAKES EMAIL MARKETING STRESS FREE!"

August 30, 2018

5.0

Pros

I LOVE THE ADD PRODUCT FEATURE! It is so easy to import products to the email to showcase to my customers. I also love how easy the dashboard is to navigate.

Cons

I wish there were more colors & themes to choose from.

Review Source

JG

Jordan G.  
Owner  
Retail  
Used the software for: 6-12 months

### "Plug-and-play email marketing"

October 1, 2018

5.0

Pros

Super easy to use, great automation sequences, love the bonus features like email capture pop-ups

Cons

Don't love that some of the advanced segmentation features are limited to the higher-priced subscription tier

Review Source

cM

chalyce M.  
President  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent Customer Service"

November 9, 2018

5.0

Customer service support goes beyond the normal. I can not say enough about her.

Pros

That it is very easy to use. I have no challenges with it.

Cons

So far nothing, I am very pleased. Everyone is very helpful when I have a challenge

Review Source

MZ

Marianne Z.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Easy to use for a noob like me"

March 18, 2018

5.0

Ease of use, effective, and affordable rates

Pros

I love Omnisend! It's easy to use for a noob like me, and effective. I got decent results within the 14-day trial period. The rates are also much more affordable than most I've looked into. I'm sticking with Omnisend and recommending it to my family and friends who are both on startup like me, and a few who are already established. #omnisend #oldschoolersunite

Cons

There are no downsides I have encountered so far. Every time I seem to have hit a snag, the app is set up for me to see to make it easy to figure it out.

Review Source

BW

Brenisha W.  
Owner  
Retail  
Used the software for: I used a free trial

### "In love"

September 5, 2018

5.0

The features available in this app are irreplaceable. It’s needed to run a successful business.

Pros

This app is so easy to use and has increase traffic and sales on my website.

Cons

No cons , I love everything about this application

Review Source

mR

mya R.  
OWNER/FOUNDER  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Product picker not up to scratch"

August 4, 2019

4.0

I hope there will be some improvements made on the product picker and the site made easier to create campaign.

Pros

that the software is made to be somewhat easy to use.

Cons

I find it frustrating that the product picker is just not working, you have to physically copy and paste product description photo and information and paste. the process of making a promotional email Is too difficult.

Review Source

PT

Phan T.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Pretty darn good"

August 2, 2019

5.0

Very nice

Pros

Straight to the point and very easy to use

Cons

None that I can think of at the moment but we shall see as we move forward

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

It'd stopped working with shopify

Review Source

AS

Almo S.  
Manager  
  
Used the software for: Less than 6 months

### "Very user friendly and powerful marketing automation software"

March 4, 2018

5.0

Pros

I like that their software is not only powerful, but also very easy to use. Im not developer so dont like hard to use interfaces that require a lot of learning and time. I want things and campaigns sent fast because i have so many other jobs as online shop owner. So i really like Omnisend for that. They have an easy to navigate dashboard and i appreciate that a lot. Defo better than other mailing platforms ive tried.

Cons

Maybe it could have a bit more features for segmenting my lists. They already improved on that but it's still not perfect.

Review Source

KJ

Katie J.  
Business Owner  
Alternative Medicine  
Used the software for: 1-2 years

### "Easy to use!"

August 2, 2019

5.0

Marketing, getting my message out there.

Pros

I love how easy it is to use this program. And the customer service is fantastic!

Cons

The con is that it's not free, can't think of anything else I don't like about it.

Review Source

MC

Manuel C.  
Marketing & E-commerce Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Needs Improvement"

August 2, 2019

2.0

Pros

Easy to use, it contains lots of features

Cons

Not all my emails go to my customers and they complaint that our email goes to junk and before this would not happen

Review Source

TT

Tina T.  
Owner  
Consumer Goods  
Used the software for: Less than 6 months

### "Alternative to Mailchimp"

August 2, 2019

5.0

Pros

Easy to use, lots of features that allow me to reach customers in different social media methods.

Cons

It doesn't provide "best" time to send based on my email people's opening times. Mailchimp would take data that was tracking when clients opened the email - it then suggested to me when to send.

Review Source

JE

Jenny E.  
Owner  
Wholesale  
Used the software for: I used a free trial

### "Excellent Email Campaign Tool"

September 14, 2018

5.0

Pros

I love the functionality of this tool and the ability to create multiple wave campaigns. So easy to set up and understand.

Cons

I am currently using a trial so there is nothing I dont like right now.

Review Source

YV

Yadira V.  
Owner  
Apparel & Fashion  
Used the software for: I used a free trial

### "Great App!"

September 1, 2018

5.0

I was looking for templates who represent my store at convenient prices, Omnisend gived me all that and more.

Pros

Easy to use, beautiful templates, affordable prices.

Cons

Really custom and easy to use. Very beautiful templates.

Review Source

VR

Verified Reviewer  
Application Security Expert  
Information Technology and Services  
Used the software for: Less than 6 months

### "Hidden gem for email marketing"

April 11, 2020

5.0

Excellent email tool to manage smaller campaigns and get things going with little fuss.

Pros

One of the most simple, intuitive and feature-packed email marketing tools with a solid free plan available.

Cons

Because Omnisend is tailored to E-Commerce clients, some features make little sense for B2B use cases. Still, it gets the job done.

Review Source

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