# Page 4 | Omnisend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Omnisend the right Campaign Management solution for you? Explore 836 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153508/Omnisend/reviews

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Omnisend

4.7 (836)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 4 - Reviews of Omnisend

## Showing most helpful reviews

Showing 76-100 of 836 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

XM

Xiomara M.  
Operations Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Omnisend for the win!"

October 4, 2024

5.0

We really enjoy using Omnisend. It's very easy to navigate and really has helped us with sending out more emails.

Pros

I like that they are constantly adding new features to improve the quality of the platform and the user experience.

Cons

I don't really have a con. In the almost 3 years that i've been using it, I think i've only had one issue and customer service was very helpful.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

When we compared the two Omnisend had the better functions and features

Review Source

Response from Omnisend

October 15, 2024

Thanks a million for the glowing review! 🎉 We’re over the moon to hear that you’ve been enjoying Omnisend for nearly three years! It sounds like our updates are working like magic for you. If customer service were a sport, we’d definitely be going for gold! 🥇 Here’s to many more emails sent and smiles shared—let’s keep the good vibes rolling!

WG

Wendy G.  
owner  
Consumer Goods  
Used the software for: Less than 6 months

### "Total package for emails!"

April 11, 2025

5.0

Great, so far love it all. Great compared to what I used to use for the business.

Pros

Love the ai options and the auto responders!!! Makes our work so much easier!!! Price is also great!!!

Cons

at the moment do not have anything negative to say.

Switched from

[Springbot](https://www.capterra.com/p/180922/springbot-Email-Marketing/)

too expensive and didn't do anything. Was not happy with this product

Review Source

Response from Omnisend

April 14, 2025

Thank you for the fantastic review! We're so glad to hear you're loving the AI features and autoresponders — they’re built to make your work easier, so it’s great to see them doing just that. We're also happy the switch has been a positive one. Thanks again for your kind words and for choosing Omnisend — we’re excited to keep supporting your business!

Paulius A.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Review of omnisend"

October 17, 2024

5.0

Easy to use, friendly support, understandable tutorials.

Pros

Easy to use functionalities, helpful tutorials and articles.

Cons

Sometimes customer suport is not available right away. But in such case always gets back to me.

Review Source

Response from Omnisend

October 25, 2024

Thank you for your review! We’re so glad you find Omnisend easy to use and enjoy our tutorials. Our support team strives to be as responsive as possible, and we appreciate your patience when there’s a bit of a wait. We’re always here to help! 😊

VR

Verified Reviewer  
Marketing and Admin  
Environmental Services  
Used the software for: 1-2 years

### "Great Email Marketing tool"

October 4, 2024

5.0

It's a great email marketing tool, and have used it for several years now

Pros

Easy to design and creating and duplicating campaigns is quick

Cons

The cost of the monthly subscription is in USD and as a Canadian company, it is more costly.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Something with a different look and ease of use

Review Source

Response from Omnisend

October 16, 2024

Thank you for the kind words! 🌟 We’re thrilled to hear that you find our tool easy to use and efficient for designing campaigns. We understand that subscription costs can be a concern, especially with currency differences. If you have any suggestions on how we can improve your experience, we’d love to hear them! Keep creating those amazing campaigns!

AH

Asif H.  
Founder  
Cosmetics  
Used the software for: 6-12 months

### "Most Definitely Recommend!"

October 4, 2024

5.0

Overally a very good experience with Omnisend and I've recommended it to many people who are looking for alternatives to some of the more common but more expensive solutions.

Pros

Super simple to use and very well priced. Support is always helpful too.

Cons

No cons at the moment. I get exactly what I need from an email marketing platform.

Switched from

[Brevo](https://www.capterra.com/p/132996/brevo/)

Easier to use Omnisend and overall a better experience.

Review Source

Response from Omnisend

October 15, 2024

Thanks for the glowing recommendation! 😊 We’re thrilled to hear you find Omnisend easy to use and well-priced. It’s great to know we’re hitting the mark for you! If you ever need anything, just give us a shout. Cheers to more successful email campaigns ahead! 🎉

VR

Verified Reviewer  
Product Manager  
Internet  
Used the software for: 6-12 months

### "Overall a very good and Value for money product"

October 12, 2024

5.0

Overall I am happy with the product. All the features are easy and simple to use.

Pros

It was the most value for money product with all the features one would want with its CRM system.

Cons

The time taken to propagate emails can be optimised a bit more.

Switched from

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Too expensive product for the features provided within it.

Review Source

Response from Omnisend

October 22, 2024

Thank you so much for your thoughtful review! 😊 We’re glad to hear that you find Omnisend to be a great value for money and that our features are working well for you. We appreciate your feedback regarding email propagation time, and we’ll definitely take that into consideration as we continue to improve. If you ever have any questions or need assistance, don’t hesitate to reach out. Happy emailing! 📧✨

KH

Karla H.  
Marketing Director  
Automotive  
Used the software for: 1-2 years

### "Omnisend Simplifies Our Email Marketing for Effortless Use and Clear Results."

October 4, 2024

5.0

Omnisend is a very friendly application easy to use and understand specially for newbies on the mail marketing cloud :)

Pros

Easy to use, reliable and great customer service.

Cons

Customer List Segmentation could be easier

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing Omnisend

Reliable customer service and a easier product navigation

Switched from

[Privy](https://www.capterra.com/p/146537/List-growth-tools/)

Poor customer service at that time and price.

Review Source

Response from Omnisend

October 15, 2024

Thank you for the wonderful review! 🌟 We’re thrilled to hear that Omnisend is making your email marketing experience easier and more enjoyable, especially for those new to the game! While we’re glad you find our customer service reliable, we hear you on the customer list segmentation and will keep that in mind for future improvements. If you ever have any questions or need support, don’t hesitate to reach out—we’re here to help!

Iona B.  
Founder  
Cosmetics  
Used the software for: 1-2 years

### "Easy to use and affordable email marketing platform"

October 18, 2024

4.0

My experience with Omnisend has been very positive. It's easy to use, has all of the important features that I'm looking for, and the plans are affordable for a small business owner

Pros

Easy to use and plans are affordable, and has good functionality

Cons

Have to purchase additional credits to send SMS messages.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing Omnisend

I found that Omnisend was more affordable.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

More automation features are available through Omnisend

Review Source

Response from Omnisend

October 25, 2024

Thank you for the positive review! We’re so glad to hear that Omnisend’s features and affordability are a great fit for your business. We appreciate the feedback on SMS credits, and we’re always here to help you make the most of our tools. Thanks for choosing Omnisend! 😊

AD

Alvaro D.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Best automation software for ecommerce"

October 17, 2024

5.0

Pros

User friendly platform, quick support, easy integration process.

Cons

The integration with prestashop isn't the best yet

Review Source

Response from Omnisend

October 24, 2024

Thank you for your kind words! We’re thrilled to hear that you find our platform user-friendly and our support team quick to respond. We appreciate your feedback on the PrestaShop integration—it’s definitely on our radar, and we’re working hard to enhance that experience. If you have any other suggestions or need assistance, feel free to reach out.

Tudor I.  
Co-founder, CEO  
Consumer Goods  
Used the software for: 1-2 years

### "The sales engine"

October 4, 2024

5.0

Pros

Omnisend is one of our powerful sales engine, it just delivers! If you handle your campaigns well with their fresh features, you should increase your results from day one. We're happy customers from the beginning of our first newsletters.

Cons

That we are not using the tools at it's highest capacity :)

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Better integrations with ecommerce and more automation features.

Review Source

Response from Omnisend

October 15, 2024

Thank you for the kind words! We’re thrilled to hear that Omnisend is revving up your sales engine and delivering results right from the start! 🚀 And hey, don’t worry—there’s always room to level up those tools! If you ever need tips on maximizing those fresh features, just give us a shout. We’re here to help keep that engine running smoothly!

AG

Amanda G.  
Sales and Marketing  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Checks all the boxes- definitely worth trying"

October 4, 2024

5.0

Pros

I've worked with a lot of email platforms and was not very familar with Omnisend when I started a new role. I was very pleasantly surprised by the ease of use, analytics and quality templates. Their online resources are helpful and easy to interpret while their support team has been one of the best I've encountered.

Cons

I have not encountered issues during my first 6 months working with Omnisend.

Review Source

Response from Omnisend

October 15, 2024

Thanks for the fantastic review! 🎉 We’re thrilled to hear that Omnisend has checked all the boxes for you—ease of use, great analytics, and templates that impress! It sounds like you’ve hit the ground running, and we’re happy to have you on board. If you ever have questions or need assistance, just give us a shout—we’re here to help!

BE

Benjamin E.  
Owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "Omnisend is brilliant"

October 17, 2024

5.0

Fantastic, I highly recommend Omnisend !

Pros

Intuitive design, easy to use, great customer service always available

Cons

The reviews feature is still in early days, I'd like to see a bit more functionality.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Omnisend

Better pricing and design - platform suited my needs better than Mailchimp

Review Source

Response from Omnisend

October 24, 2024

Thank you so much for the glowing recommendation! We’re thrilled to hear that you find our design intuitive and our customer service responsive. Your feedback on the reviews feature is appreciated, and we’re continuously working to enhance its functionality. If you have any specific ideas in mind, feel free to share! We’re here to support your journey with Omnisend. Happy marketing!

SW

Scott W.  
Sales Manager  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "This is a solid email marketing platform. "

October 4, 2024

5.0

It has been a good platform. The revenue reporting was good and accurate. Automations are drag and drop so that is very easy to use.

Pros

It is a great platform with a lot of capabilities related to email marketing. The major upside is list delivery rates and protecting your domain from appearing as spam. Support was always good and responsive.

Cons

Understanding the steps related to sending the first campaign. After that, it was great.

Switched from

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Our Agency preferred Omnisend due to the delivery rate.

Review Source

Response from Omnisend

October 15, 2024

Thanks for the awesome feedback! 🌟 We’re thrilled to hear that Omnisend is making your email marketing experience solid and effective. It’s fantastic that our delivery rates and domain protection have worked well for you! We totally understand that getting started can be a bit tricky, but we’re glad to hear it became easier after your first campaign. Remember, our support team is just a message away whenever you need assistance. Happy marketing!

VR

Verified Reviewer  
CRM specialist  
Sports  
Used the software for: 1-2 years

### "Great email product"

October 4, 2024

5.0

I love the product, it’s helping or business grow with emails. Also customer success team is very helpful.

Pros

Ready to create comments, make segment and send trusted emails.

Cons

Unable to use some items in local language.

Review Source

Response from Omnisend

October 16, 2024

Thank you for sharing your thoughts! 🌟 We’re thrilled to hear that our product is helping your business grow—talk about email magic! ✨ We understand the importance of using local languages and appreciate your feedback. Our customer success team is always here to help, so if you have any specific requests or need assistance, feel free to reach out! Keep up the great work with your email campaigns!

DO

Daniela O.  
Marketing Coordinator  
Retail  
Used the software for: 1-2 years

### "Great tool for your business"

October 9, 2024

5.0

I have been using omnised for around 3 years, and still feel that have so many things to learn about it. Its a great experience to explore the different features, and how it makes the email campaign creation and automation very easy and user friendly.

Pros

how easy is to create email campaigns, add different designs, save different templates to use it in other. occasion and create email automation.

Cons

lack of previsualization in phone that is set up in dark mode.

Review Source

Response from Omnisend

October 16, 2024

Thank you for sharing your experience with us! 🌟 We’re delighted to hear that you’ve found Omnisend easy to use for creating email campaigns and automations. It’s great to know you’re still exploring all the features after three years—that’s what we love to hear! Your feedback about the lack of phone preview in dark mode is appreciated, and we’ll keep that in mind as we continue to improve. If you ever have questions or need assistance, feel free to reach out. Happy emailing!

VR

Verified Reviewer  
IT Manager  
Automotive  
Used the software for: 2+ years

### "Best Tool for campaigns"

October 4, 2024

5.0

Great tool and perfect campaign management

Pros

campaign schedule and segments, Il ike it too much

Cons

audience management is need more attention

Switched from

[Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)

best performance and features, connection via API

Review Source

Response from Omnisend

October 15, 2024

Thanks for the awesome review! 🎉 It’s fantastic to hear that you’re enjoying the campaign scheduling and segmentation features. We appreciate your feedback on audience management—it’s something we’re always looking to enhance. If you have any specific suggestions, we’d love to hear them. Cheers to your continued success with your campaigns!

Debra M.  
Owner  
Retail  
Used the software for: 6-12 months

### "Positive Experience"

October 4, 2024

5.0

Smooth integration, quick response time to any questions

Pros

Very dependable and continues to improve their service and new products

Cons

The only thing at this time would be if there were more reports and an automatic notice when an item out of stock is signed up for

Review Source

Response from Omnisend

October 15, 2024

Thank you for sharing your positive experience with us! 🌟 We’re glad to hear you find our service dependable and continuously improving. We’re excited to let you know that we’ll be introducing new reporting options soon! If you ever have more questions or need assistance, we’re just a message away!

SC

Susan C.  
Marketing Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Highly recommend"

October 4, 2024

5.0

Positive experience over several years creating and sending emails and designing templates.

Pros

Works well with our Shopify website. Always improving capabilities. Easy to use. Responsive to support inquiries.

Cons

No major issues, would like to be able to navigate through campaigns a little more easily.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing Omnisend

cost and ease of implementation and fully integrate

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

to be compatible with our shopify website

Review Source

Response from Omnisend

October 15, 2024

Thanks for the glowing recommendation! 🌟 We’re delighted to hear that Omnisend works like a charm with your Shopify site and that you find our support team responsive. We’re always cooking up new ways to enhance your experience, so your feedback about campaign navigation is super helpful! If there’s anything specific you’d like to see, feel free to drop us a line. Here’s to many more years of creating awesome emails together!

FP

Fay P.  
Dir of Ops  
Food Production  
Used the software for: 2+ years

### "It's useful!"

October 11, 2024

5.0

Our experience overall is great! It's a great tool and we like using Omnisend. I recommend it to other companies, as well.

Pros

Seems to work well! We are able to send emails and communicate with customers effectively,

Cons

It's a little less user friendly since changes were made. I feel like I can't add what I'd like as easily. Perhaps I just need to spend more time learning the new system.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Better for our business economically and ease of use.

Review Source

Response from Omnisend

October 22, 2024

Thank you for your feedback! 🌟 We’re thrilled to hear that you’re finding Omnisend useful and effective for your communication needs. Change can be a bit tricky, but we’re here to help you every step of the way! If you ever have questions or need tips on navigating the new features, feel free to reach out. We appreciate your recommendation to other companies, your support means the world to us! Keep up the great work! 😊

DT

Duncan T.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy marketing automation with great customer support."

September 27, 2024

5.0

It was very easy to get set up. It's remained very well-priced for the number of emails I send and the size of my list. All in all, a very good service and I have no thoughts of switching.

Pros

Excellent. Cost-effective, easy-to-use, they have really good customer support.

Cons

Some of the template duplications are a little annoying.

Review Source

Response from Omnisend

October 3, 2024

Thank you for the wonderful review! 😊 We’re glad to hear you’re finding our platform cost-effective and easy to use. Our support team is always here to help, and we appreciate your feedback about the template duplications—every bit helps us improve! If you ever need assistance or have more insights to share, feel free to reach out. We’re excited to be part of your marketing journey!

VR

Verified Reviewer  
Senior Graphic Designer  
Construction  
Used the software for: 6-12 months

### "Better user experience and quick customer service."

October 4, 2024

5.0

End-to-end quality service, user experience and customer care. I definitely recommend it as mail marketing.

Pros

Better user experience and quick customer service.

Cons

The email design editor should have more specifications.

Alternatives considered

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Omnisend

Quick setup, user experience and very quick costumer services.

Review Source

Response from Omnisend

October 15, 2024

Thanks for the awesome review! We’re so happy to hear you’re loving the user experience and speedy support. We’ll see what we can do about that email editor—no one likes missing the little things, right? 😄 Stay tuned for more improvements!

MU

Maria U.  
Customer Support Manager  
Management Consulting  
Used the software for: 1-2 years

### "Business Marketing Made Easy With Omnisend"

September 19, 2024

5.0

Pros

With Omnisend, we enjoy great marketing features. From email marketing and marketing automation, Omnisend offers great capabilities and has moved our business to the next level.

Cons

With Omnisend, there has been no disappointments.

Review Source

Response from Omnisend

September 23, 2024

Thank you so much for the fantastic review Maria! We're thrilled to hear that Omnisend has been instrumental in taking your business to the next level with our marketing features. It's great to know you're enjoying our email marketing and automation capabilities. And no disappointments? That's music to our ears! 🎶 If you ever need anything, feel free to reply. We're always happy to help!

AS

Ajay S.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "I would recommend Omnisend!"

October 17, 2024

5.0

I like it a lot. The pricing is phenomenal, the email delivery is good.

Pros

The pricing is very flexible! I believe that the email delivery is really good as well.

Cons

Not sure. May be the fact that sometimes it takes a long time to get a response back from the customer service representative.

Review Source

Response from Omnisend

October 24, 2024

Thank you for your recommendation! We’re glad to hear you’re enjoying the flexible pricing and reliable email delivery. We’re always working to improve response times, and we appreciate your feedback. If you ever need anything, don’t hesitate to reach out!

lK

leon K.  
Manager  
Computer Networking  
Used the software for: Less than 6 months

### "Omnisend SMS"

October 25, 2024

5.0

My overall experience has been positive, because of it is friendly-use interface

Pros

Overall, I do like the combine powerful features in straight forward and accessible way, especially for eCommerce looking to scale their marketing efforts.

Cons

The SMS cost: SMS marketing is an excellent feature, it comes with additional costs in certain countries, and those cost can add up quickly if you are relying heavily on SMS alongside email marketing

Review Source

Response from Omnisend

October 29, 2024

Thank you for your insightful review! We’re delighted to hear you find our features powerful yet accessible—like having a Swiss Army knife for your marketing needs! 🛠️ We understand that SMS costs can add up, and we’re continuously looking for ways to offer the best value for our users. If you have more thoughts to share, we’re all ears!

VR

Verified Reviewer  
Director  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "Easiest CRM software"

October 17, 2024

5.0

Great team and easy to use interface. The UI is great but additional work is needed to make integration into ecommerce stores and platforms.

Pros

Incredibly easy to format, plenty of customisable templates and features available.

Cons

Tricky to embed into Shopify website and analytics data is often incorrect.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Omnisend

More affordable ,easy setup and high quality image uploads.

Review Source

Response from Omnisend

October 24, 2024

Thank you for sharing your thoughts! We’re glad to hear you’re enjoying the ease of use and customization options. We appreciate your feedback on Shopify integration and analytics, and we’ll keep working to improve that experience. It’s great to know our pricing and setup hit the mark for you too!

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