# Page 4 | Omnisend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Omnisend the right Email Marketing solution for you? Explore 836 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153508/Omnisend/reviews --- Omnisend 4.7 (836) [View alternatives](https://www.capterra.com/p/153508/Omnisend/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 4 - Reviews of Omnisend ## Showing most helpful reviews Showing 76-100 of 836 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Violeta B. Founder Food & Beverages Used the software for: 1-2 years ### "Works for small businesses too" October 4, 2024 5.0 Absolutely love it. Its been very helpful Pros The Automations. Makes the life of the small business owner easier Cons It is a bit expensive for my small business Switched from [Brevo](https://www.capterra.com/p/132996/brevo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Personal research and experience. I have tried the others first and didn't like them Review Source Response from Omnisend October 15, 2024 Thank you for the fantastic feedback! 🎉 We’re delighted to hear that our automation features are making life easier for you as a small business owner—mission accomplished! We totally understand the pricing concerns and are always looking for ways to add value. If you have any suggestions or need assistance, just let us know. Here’s to many more successful automations ahead! 🚀 DH Dauanie H. Owner Apparel & Fashion Used the software for: 1-2 years ### "Easy-to-Use Marketing Tool with Great Automation, but Limited Design Options" October 4, 2024 5.0 Overall, my experience with Omnisend has been good. It’s easy to use, with helpful email and SMS automation, and the templates save time. While design options are a bit limited and costs can rise as your list grows, it’s a solid tool for marketing. Pros What I like most about Omnisend is its seamless integration of email and SMS marketing, allowing for easy automation and personalization across multiple channels. The intuitive interface and detailed reporting tools also make it simple to track campaign performance and optimize for better engagement. Plus, the pre-built templates save a lot of time! Cons What I liked least about Omnisend is that some of the design options are a bit limited, and the pricing can get high as your contact list grows. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I switched from Mailchimp to Omnisend because Omnisend offers better multi-channel marketing options, including SMS and email automation in one platform. It also has more advanced automation features, better segmentation, and built-in templates that save time. Overall, it felt like a more complete solution for my marketing needs. Review Source Response from Omnisend October 15, 2024 Thanks for sharing your thoughts! We’re thrilled to hear you’re loving the seamless integration of email and SMS marketing—definitely a game-changer, right? We’ll take your feedback on the design options onboard, and we’ll keep working on bringing even more flexibility to your campaigns. Glad to have you on board with Omnisend! 🚀 XM Xiomara M. Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Omnisend for the win!" October 4, 2024 5.0 We really enjoy using Omnisend. It's very easy to navigate and really has helped us with sending out more emails. Pros I like that they are constantly adding new features to improve the quality of the platform and the user experience. Cons I don't really have a con. In the almost 3 years that i've been using it, I think i've only had one issue and customer service was very helpful. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) When we compared the two Omnisend had the better functions and features Review Source Response from Omnisend October 15, 2024 Thanks a million for the glowing review! 🎉 We’re over the moon to hear that you’ve been enjoying Omnisend for nearly three years! It sounds like our updates are working like magic for you. If customer service were a sport, we’d definitely be going for gold! 🥇 Here’s to many more emails sent and smiles shared—let’s keep the good vibes rolling! VR Verified Reviewer Marketing and Admin Environmental Services Used the software for: 1-2 years ### "Great Email Marketing tool" October 4, 2024 5.0 It's a great email marketing tool, and have used it for several years now Pros Easy to design and creating and duplicating campaigns is quick Cons The cost of the monthly subscription is in USD and as a Canadian company, it is more costly. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Something with a different look and ease of use Review Source Response from Omnisend October 16, 2024 Thank you for the kind words! 🌟 We’re thrilled to hear that you find our tool easy to use and efficient for designing campaigns. We understand that subscription costs can be a concern, especially with currency differences. If you have any suggestions on how we can improve your experience, we’d love to hear them! Keep creating those amazing campaigns! AD Alvaro D. CEO Marketing and Advertising Used the software for: 2+ years ### "Best automation software for ecommerce" October 17, 2024 5.0 Pros User friendly platform, quick support, easy integration process. Cons The integration with prestashop isn't the best yet Review Source Response from Omnisend October 24, 2024 Thank you for your kind words! We’re thrilled to hear that you find our platform user-friendly and our support team quick to respond. We appreciate your feedback on the PrestaShop integration—it’s definitely on our radar, and we’re working hard to enhance that experience. If you have any other suggestions or need assistance, feel free to reach out. VR Verified Reviewer Product Manager Internet Used the software for: 6-12 months ### "Overall a very good and Value for money product" October 12, 2024 5.0 Overall I am happy with the product. All the features are easy and simple to use. Pros It was the most value for money product with all the features one would want with its CRM system. Cons The time taken to propagate emails can be optimised a bit more. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Too expensive product for the features provided within it. Review Source Response from Omnisend October 22, 2024 Thank you so much for your thoughtful review! 😊 We’re glad to hear that you find Omnisend to be a great value for money and that our features are working well for you. We appreciate your feedback regarding email propagation time, and we’ll definitely take that into consideration as we continue to improve. If you ever have any questions or need assistance, don’t hesitate to reach out. Happy emailing! 📧✨ Iona B. Founder Cosmetics Used the software for: 1-2 years ### "Easy to use and affordable email marketing platform" October 18, 2024 4.0 My experience with Omnisend has been very positive. It's easy to use, has all of the important features that I'm looking for, and the plans are affordable for a small business owner Pros Easy to use and plans are affordable, and has good functionality Cons Have to purchase additional credits to send SMS messages. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend I found that Omnisend was more affordable. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) More automation features are available through Omnisend Review Source Response from Omnisend October 25, 2024 Thank you for the positive review! We’re so glad to hear that Omnisend’s features and affordability are a great fit for your business. We appreciate the feedback on SMS credits, and we’re always here to help you make the most of our tools. Thanks for choosing Omnisend! 😊 AH Asif H. Founder Cosmetics Used the software for: 6-12 months ### "Most Definitely Recommend!" October 4, 2024 5.0 Overally a very good experience with Omnisend and I've recommended it to many people who are looking for alternatives to some of the more common but more expensive solutions. Pros Super simple to use and very well priced. Support is always helpful too. Cons No cons at the moment. I get exactly what I need from an email marketing platform. Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Easier to use Omnisend and overall a better experience. Review Source Response from Omnisend October 15, 2024 Thanks for the glowing recommendation! 😊 We’re thrilled to hear you find Omnisend easy to use and well-priced. It’s great to know we’re hitting the mark for you! If you ever need anything, just give us a shout. Cheers to more successful email campaigns ahead! 🎉 NH Nicky H. E-Commerce Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Overall Good Can Get Expensive " November 15, 2024 4.0 Omnisend is an excellent choice for eCommerce brands aiming to streamline email and SMS marketing Pros Omnisend is a robust email and SMS marketing tool tailored for eCommerce, with a user-friendly interface and powerful automation workflows. Cons Pricing can escalate with larger contact lists, and some advanced customisation features are limited compared to other platforms. Review Source Response from Omnisend November 21, 2024 Thanks for the kind words! We’re thrilled Omnisend is working its magic for your eCommerce marketing. We hear you on pricing, though—big lists come with big ambitions, and we’re here to make sure they pay off for you! KH Karla H. Marketing Director Automotive Used the software for: 1-2 years ### "Omnisend Simplifies Our Email Marketing for Effortless Use and Clear Results." October 4, 2024 5.0 Omnisend is a very friendly application easy to use and understand specially for newbies on the mail marketing cloud :) Pros Easy to use, reliable and great customer service. Cons Customer List Segmentation could be easier Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend Reliable customer service and a easier product navigation Switched from [Privy](https://www.capterra.com/p/146537/List-growth-tools/) Poor customer service at that time and price. Review Source Response from Omnisend October 15, 2024 Thank you for the wonderful review! 🌟 We’re thrilled to hear that Omnisend is making your email marketing experience easier and more enjoyable, especially for those new to the game! While we’re glad you find our customer service reliable, we hear you on the customer list segmentation and will keep that in mind for future improvements. If you ever have any questions or need support, don’t hesitate to reach out—we’re here to help! BE Benjamin E. Owner Apparel & Fashion Used the software for: 1-2 years ### "Omnisend is brilliant" October 17, 2024 5.0 Fantastic, I highly recommend Omnisend ! Pros Intuitive design, easy to use, great customer service always available Cons The reviews feature is still in early days, I'd like to see a bit more functionality. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Omnisend Better pricing and design - platform suited my needs better than Mailchimp Review Source Response from Omnisend October 24, 2024 Thank you so much for the glowing recommendation! We’re thrilled to hear that you find our design intuitive and our customer service responsive. Your feedback on the reviews feature is appreciated, and we’re continuously working to enhance its functionality. If you have any specific ideas in mind, feel free to share! We’re here to support your journey with Omnisend. Happy marketing! Tudor I. Co-founder, CEO Consumer Goods Used the software for: 1-2 years ### "The sales engine" October 4, 2024 5.0 Pros Omnisend is one of our powerful sales engine, it just delivers! If you handle your campaigns well with their fresh features, you should increase your results from day one. We're happy customers from the beginning of our first newsletters. Cons That we are not using the tools at it's highest capacity :) Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Better integrations with ecommerce and more automation features. Review Source Response from Omnisend October 15, 2024 Thank you for the kind words! We’re thrilled to hear that Omnisend is revving up your sales engine and delivering results right from the start! 🚀 And hey, don’t worry—there’s always room to level up those tools! If you ever need tips on maximizing those fresh features, just give us a shout. We’re here to help keep that engine running smoothly! AG Amanda G. Sales and Marketing Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Checks all the boxes- definitely worth trying" October 4, 2024 5.0 Pros I've worked with a lot of email platforms and was not very familar with Omnisend when I started a new role. I was very pleasantly surprised by the ease of use, analytics and quality templates. Their online resources are helpful and easy to interpret while their support team has been one of the best I've encountered. Cons I have not encountered issues during my first 6 months working with Omnisend. Review Source Response from Omnisend October 15, 2024 Thanks for the fantastic review! 🎉 We’re thrilled to hear that Omnisend has checked all the boxes for you—ease of use, great analytics, and templates that impress! It sounds like you’ve hit the ground running, and we’re happy to have you on board. If you ever have questions or need assistance, just give us a shout—we’re here to help! AR Angelica R. Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Omnisend Review" December 5, 2024 5.0 My overall experience with Omnisend has been positive, as it simplifies marketing automation and drives results, though the pricing may be a consideration for smaller businesses. Pros Omnisend's automation features are incredibly easy to use, allowing for personalised email and SMS marketing campaigns that save time and increase engagement. The platform also integrates with e-commerce platforms like Shopify, making it ideal for online stores. Cons The pricing plans can be restrictive, especially for small businesses, as some features are locked behind higher-tier plans, and the free plan has limited functionality. Review Source Response from Omnisend December 23, 2024 Thank you for the thoughtful review! 🙌 We love hearing that our automation tools are saving you time and boosting engagement. We know pricing can be a factor for smaller businesses, and we’re always working to ensure our plans deliver maximum value. Wishing you continued success with Omnisend! DO Daniela O. Marketing Coordinator Retail Used the software for: 1-2 years ### "Great tool for your business" October 9, 2024 5.0 I have been using omnised for around 3 years, and still feel that have so many things to learn about it. Its a great experience to explore the different features, and how it makes the email campaign creation and automation very easy and user friendly. Pros how easy is to create email campaigns, add different designs, save different templates to use it in other. occasion and create email automation. Cons lack of previsualization in phone that is set up in dark mode. Review Source Response from Omnisend October 16, 2024 Thank you for sharing your experience with us! 🌟 We’re delighted to hear that you’ve found Omnisend easy to use for creating email campaigns and automations. It’s great to know you’re still exploring all the features after three years—that’s what we love to hear! Your feedback about the lack of phone preview in dark mode is appreciated, and we’ll keep that in mind as we continue to improve. If you ever have questions or need assistance, feel free to reach out. Happy emailing! SW Scott W. Sales Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "This is a solid email marketing platform. " October 4, 2024 5.0 It has been a good platform. The revenue reporting was good and accurate. Automations are drag and drop so that is very easy to use. Pros It is a great platform with a lot of capabilities related to email marketing. The major upside is list delivery rates and protecting your domain from appearing as spam. Support was always good and responsive. Cons Understanding the steps related to sending the first campaign. After that, it was great. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Our Agency preferred Omnisend due to the delivery rate. Review Source Response from Omnisend October 15, 2024 Thanks for the awesome feedback! 🌟 We’re thrilled to hear that Omnisend is making your email marketing experience solid and effective. It’s fantastic that our delivery rates and domain protection have worked well for you! We totally understand that getting started can be a bit tricky, but we’re glad to hear it became easier after your first campaign. Remember, our support team is just a message away whenever you need assistance. Happy marketing! lK leon K. Manager Computer Networking Used the software for: Less than 6 months ### "Omnisend SMS" October 25, 2024 5.0 My overall experience has been positive, because of it is friendly-use interface Pros Overall, I do like the combine powerful features in straight forward and accessible way, especially for eCommerce looking to scale their marketing efforts. Cons The SMS cost: SMS marketing is an excellent feature, it comes with additional costs in certain countries, and those cost can add up quickly if you are relying heavily on SMS alongside email marketing Review Source Response from Omnisend October 29, 2024 Thank you for your insightful review! We’re delighted to hear you find our features powerful yet accessible—like having a Swiss Army knife for your marketing needs! 🛠️ We understand that SMS costs can add up, and we’re continuously looking for ways to offer the best value for our users. If you have more thoughts to share, we’re all ears! VR Verified Reviewer CRM specialist Sports Used the software for: 1-2 years ### "Great email product" October 4, 2024 5.0 I love the product, it’s helping or business grow with emails. Also customer success team is very helpful. Pros Ready to create comments, make segment and send trusted emails. Cons Unable to use some items in local language. Review Source Response from Omnisend October 16, 2024 Thank you for sharing your thoughts! 🌟 We’re thrilled to hear that our product is helping your business grow—talk about email magic! ✨ We understand the importance of using local languages and appreciate your feedback. Our customer success team is always here to help, so if you have any specific requests or need assistance, feel free to reach out! Keep up the great work with your email campaigns! FP Fay P. Dir of Ops Food Production Used the software for: 2+ years ### "It's useful!" October 11, 2024 5.0 Our experience overall is great! It's a great tool and we like using Omnisend. I recommend it to other companies, as well. Pros Seems to work well! We are able to send emails and communicate with customers effectively, Cons It's a little less user friendly since changes were made. I feel like I can't add what I'd like as easily. Perhaps I just need to spend more time learning the new system. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Better for our business economically and ease of use. Review Source Response from Omnisend October 22, 2024 Thank you for your feedback! 🌟 We’re thrilled to hear that you’re finding Omnisend useful and effective for your communication needs. Change can be a bit tricky, but we’re here to help you every step of the way! If you ever have questions or need tips on navigating the new features, feel free to reach out. We appreciate your recommendation to other companies, your support means the world to us! Keep up the great work! 😊 VR Verified Reviewer IT Manager Automotive Used the software for: 2+ years ### "Best Tool for campaigns" October 4, 2024 5.0 Great tool and perfect campaign management Pros campaign schedule and segments, Il ike it too much Cons audience management is need more attention Switched from [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) best performance and features, connection via API Review Source Response from Omnisend October 15, 2024 Thanks for the awesome review! 🎉 It’s fantastic to hear that you’re enjoying the campaign scheduling and segmentation features. We appreciate your feedback on audience management—it’s something we’re always looking to enhance. If you have any specific suggestions, we’d love to hear them. Cheers to your continued success with your campaigns! Debra M. Owner Retail Used the software for: 6-12 months ### "Positive Experience" October 4, 2024 5.0 Smooth integration, quick response time to any questions Pros Very dependable and continues to improve their service and new products Cons The only thing at this time would be if there were more reports and an automatic notice when an item out of stock is signed up for Review Source Response from Omnisend October 15, 2024 Thank you for sharing your positive experience with us! 🌟 We’re glad to hear you find our service dependable and continuously improving. We’re excited to let you know that we’ll be introducing new reporting options soon! If you ever have more questions or need assistance, we’re just a message away! AS Ajay S. Owner Food & Beverages Used the software for: 6-12 months ### "I would recommend Omnisend!" October 17, 2024 5.0 I like it a lot. The pricing is phenomenal, the email delivery is good. Pros The pricing is very flexible! I believe that the email delivery is really good as well. Cons Not sure. May be the fact that sometimes it takes a long time to get a response back from the customer service representative. Review Source Response from Omnisend October 24, 2024 Thank you for your recommendation! We’re glad to hear you’re enjoying the flexible pricing and reliable email delivery. We’re always working to improve response times, and we appreciate your feedback. If you ever need anything, don’t hesitate to reach out! SC Susan C. Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly recommend" October 4, 2024 5.0 Positive experience over several years creating and sending emails and designing templates. Pros Works well with our Shopify website. Always improving capabilities. Easy to use. Responsive to support inquiries. Cons No major issues, would like to be able to navigate through campaigns a little more easily. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend cost and ease of implementation and fully integrate Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) to be compatible with our shopify website Review Source Response from Omnisend October 15, 2024 Thanks for the glowing recommendation! 🌟 We’re delighted to hear that Omnisend works like a charm with your Shopify site and that you find our support team responsive. We’re always cooking up new ways to enhance your experience, so your feedback about campaign navigation is super helpful! If there’s anything specific you’d like to see, feel free to drop us a line. Here’s to many more years of creating awesome emails together! VR Verified Reviewer Director Luxury Goods & Jewelry Used the software for: 6-12 months ### "Easiest CRM software" October 17, 2024 5.0 Great team and easy to use interface. The UI is great but additional work is needed to make integration into ecommerce stores and platforms. Pros Incredibly easy to format, plenty of customisable templates and features available. Cons Tricky to embed into Shopify website and analytics data is often incorrect. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Omnisend More affordable ,easy setup and high quality image uploads. Review Source Response from Omnisend October 24, 2024 Thank you for sharing your thoughts! We’re glad to hear you’re enjoying the ease of use and customization options. We appreciate your feedback on Shopify integration and analytics, and we’ll keep working to improve that experience. It’s great to know our pricing and setup hit the mark for you too! Michael L. VP Marketing Consumer Goods Used the software for: 1-2 years ### "A great way to send emails" October 17, 2024 5.0 It's a superior quality and great program with excellent reporting. Pros The professional look that the program provides to the email recipients. Cons It's a bit cumbersome adding pictures and logos. Review Source Response from Omnisend October 23, 2024 Thank you so much for the feedback! We’re glad you’re enjoying the professional look Omnisend gives to your emails. We hear you on the image and logo process—it’s something we’re always looking to improve for a smoother experience. Happy to hear the reporting features are working well for you, and we’re here if you ever need assistance! Similar Products Featured ## Related categories [Campaign Management](https://www.capterra.com/campaign-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.