# Page 5 | Omnisend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Omnisend the right Email Marketing solution for you? Explore 836 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153508/Omnisend/reviews --- Omnisend 4.7 (836) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 5 - Reviews of Omnisend ## Showing most helpful reviews Showing 101-125 of 836 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael L. VP Marketing Consumer Goods Used the software for: 1-2 years ### "A great way to send emails" October 17, 2024 5.0 It's a superior quality and great program with excellent reporting. Pros The professional look that the program provides to the email recipients. Cons It's a bit cumbersome adding pictures and logos. Review Source Response from Omnisend October 23, 2024 Thank you so much for the feedback! We’re glad you’re enjoying the professional look Omnisend gives to your emails. We hear you on the image and logo process—it’s something we’re always looking to improve for a smoother experience. Happy to hear the reporting features are working well for you, and we’re here if you ever need assistance! VE Vince E. Creative director E-Learning Used the software for: Less than 6 months ### "Overall good platform gets the job done!" October 17, 2024 4.0 Overall, the platform is mostly good and gets the job done! Pros It gets the job done and it's not too complicated Cons Theres still room for improvement. Better importing needed (allow import of tags per row). The editor could improve and a few other things. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend better price. Klaviyo got more expensive the more it scaled Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) I moved to shopify and this was one of the recommended apps/platforms Review Source Response from Omnisend October 25, 2024 Thanks for your feedback! We’re glad to hear that our platform gets the job done for you. We appreciate your suggestions for improvements—our team is always looking to enhance features like importing and the editor. If you have more ideas, we’re all ears. Happy selling! 🎉 VR Verified Reviewer Senior Graphic Designer Construction Used the software for: 6-12 months ### "Better user experience and quick customer service." October 4, 2024 5.0 End-to-end quality service, user experience and customer care. I definitely recommend it as mail marketing. Pros Better user experience and quick customer service. Cons The email design editor should have more specifications. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Omnisend Quick setup, user experience and very quick costumer services. Review Source Response from Omnisend October 15, 2024 Thanks for the awesome review! We’re so happy to hear you’re loving the user experience and speedy support. We’ll see what we can do about that email editor—no one likes missing the little things, right? 😄 Stay tuned for more improvements! DT Duncan T. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy marketing automation with great customer support." September 27, 2024 5.0 It was very easy to get set up. It's remained very well-priced for the number of emails I send and the size of my list. All in all, a very good service and I have no thoughts of switching. Pros Excellent. Cost-effective, easy-to-use, they have really good customer support. Cons Some of the template duplications are a little annoying. Review Source Response from Omnisend October 3, 2024 Thank you for the wonderful review! 😊 We’re glad to hear you’re finding our platform cost-effective and easy to use. Our support team is always here to help, and we appreciate your feedback about the template duplications—every bit helps us improve! If you ever need assistance or have more insights to share, feel free to reach out. We’re excited to be part of your marketing journey! PJC Praise Joy C. Website Manager Information Technology and Services Used the software for: Less than 6 months ### "To better future with Omnisend!" October 4, 2024 4.0 Great! It was a nice experience and I've learned a lot while using it. Pros How user friendly it is compared to other marketing apps that I've used before. Cons I cannot customize that much on the designs. Switched from [Sender](https://www.capterra.com/p/139770/SENDER/) We were having issues with their automation. Review Source Response from Omnisend October 24, 2024 Thank you for sharing your thoughts! We’re glad to hear you’re enjoying how user-friendly Omnisend is and that you’ve had a positive experience with us. We hear you on the design customization front—your feedback helps us continue to improve. If you ever need a hand or want to explore any tips and tricks, we’re here for you! Here’s to a better future together with Omnisend! KM Kala M. Founder Retail Used the software for: 6-12 months ### "Solid product with great support team" October 17, 2024 4.0 The product is fairly easy to use but I wish there were more customization options Pros The support team is very responsive, and you'll always get a friendly, helpful answer. Cons Customization is quite limited. Cannot highlight one part of text in a given element and change the color, for example. I have to re-login all the time. I wish it would actually keep my login as it says it does. Review Source Response from Omnisend October 24, 2024 Thank you for your kind words! We’re glad to hear that our support team has been responsive and helpful. We appreciate your feedback about the customization options and the login experience—these insights are invaluable as we work on improvements. If you have any specific features in mind that would enhance your experience, please let us know! We’re here to help you make the most of Omnisend. Happy emailing! MU Maria U. Customer Support Manager Management Consulting Used the software for: 1-2 years ### "Business Marketing Made Easy With Omnisend" September 19, 2024 5.0 Pros With , we enjoy great marketing features. From email marketing and marketing automation, Omnisend offers great capabilities and has moved our business to the next level. Cons With , there has been no disappointments. Review Source Response from Omnisend September 23, 2024 Thank you so much for the fantastic review Maria! We're thrilled to hear that Omnisend has been instrumental in taking your business to the next level with our marketing features. It's great to know you're enjoying our email marketing and automation capabilities. And no disappointments? That's music to our ears! 🎶 If you ever need anything, feel free to reply. We're always happy to help! mR maeve R. Senior Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Omnisend: The best email marketing platform " October 3, 2024 5.0 Excellent! Great results and easy to set up and run. Pros Functionality, ease of use, customer support, results Cons User interface feels quite flat and uninspiring compared to some of the competition Review Source Response from Omnisend October 10, 2024 Thanks a lot for sharing your experience! We’re happy to hear Omnisend is delivering great results and that our support is hitting the mark. We’re always working to enhance the platform, so we’ll definitely keep your feedback on the interface in mind. Appreciate you sticking with us! MB Melanie B. Content Strstegist Machinery Used the software for: Less than 6 months ### "Easy to use!" October 6, 2024 4.0 It has been good so far, I think lists features can be better Pros Its very much easy to use compared to others. Cons The audience segment features and lists can be better. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Omnisend Clients accounts are , so I work with their preferences Review Source Response from Omnisend October 16, 2024 Thank you for your feedback! We’re so glad to hear you find Omnisend easy to use—simplicity is key! 🎉 We appreciate your thoughts on improving audience segmentation features and lists; our team is always looking for ways to enhance our platform. If you have any specific ideas or need assistance, just give us a shout! Happy emailing! AJ Alyssa J. CEO founder Design Used the software for: Less than 6 months ### "⭐️⭐️⭐️⭐️⭐️ I would give Omnisend a five star review" October 17, 2024 5.0 is such a helpful company when it comes to starting your emailing marketing because they have someone come on a zoom meeting with you to help get it all started. Pros The customer service is off the charts helpful I am very pleased Cons There is nothing I really like least because they are just so amazing. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I wanted a program that was more user-friendly and this is much more user-friendly than I was using before Review Source Response from Omnisend October 24, 2024 Thank you so much for the 5 stars! 🌟 We’re delighted to hear our customer service has impressed you, and it’s great to know that our Zoom onboarding made your email marketing journey easier. We’re always here to keep things user-friendly and helpful! MW Molly W. Senior Ecommerce Technical Specialist Marketing and Advertising Used the software for: 6-12 months ### "A must for ecom businesses and agencies" October 4, 2024 4.0 Allows easy email marketing setup for a range of e-commerce clients. Just lacks overall reporting if using as an agency. Pros The ease of use designing campaigns and automation as well as audience uploading Cons lack of bulk reporting for all accounts Review Source Response from Omnisend October 15, 2024 Thanks for the fantastic feedback! 🌟 We’re thrilled to hear that you’re finding our platform easy to use for designing campaigns and automations. Your note about bulk reporting is super valuable, and we’re always striving to improve in that area. If you have any specific reporting needs, feel free to share! Here’s to many more successful campaigns! JT Jindrich T. CTO, CFO Retail Used the software for: 1-2 years ### "Great service" October 4, 2024 5.0 We switched from another solution with our store and the experience has been great so far. Pros It has a great user interface and functionality. The customer support is always quick. Cons There has been nothing I didn't like. Everything works as expected. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Omnisend Because of the price and overal reviews. Switched from [Ecomail](https://www.capterra.com/p/215118/Ecomail/) was cheaper at that time and had more functionality. Review Source Response from Omnisend October 15, 2024 Thanks for the glowing review! 🌟 We’re thrilled to hear you’re enjoying the user interface and quick customer support—just what we aim for! If everything’s working as expected, we’ll keep that momentum going. If you ever have suggestions or ideas to enhance your experience even further, just give us a shout. Here’s to many more successful campaigns together! 🎉 CA Cassandra A. Email Marketing Lead Consumer Goods Used the software for: 6-12 months ### "Omnisend Review" October 17, 2024 5.0 Out of all of the different email-sending programs I have used at different jobs, is by far the best and most user-friendly! Pros The program is easy to use, has great templates, and great customer support Cons The fact that I can't send test emails to the work email that is associated with the account Review Source Response from Omnisend October 25, 2024 Thank you for the fantastic review! We’re thrilled to hear Omnisend is the most user-friendly platform you’ve used. We appreciate the feedback on test emails—our team is always exploring ways to improve functionality. Thanks for being a part of Omnisend! 😊 Alexa V. CEO Consumer Goods Used the software for: Less than 6 months ### "love the platform" October 17, 2024 5.0 very pleased with the platform, I will be using it for a very long time Pros THE FLEXIBILITY IN DESIGN AND TEH RAPORTS THE PRICE IS ALSO VERY GOOD COMPARED TO OTHER PLATFORMS Cons nothing to not like, we use it for all our campaigns Review Source Response from Omnisend October 24, 2024 Thank you for the kind words! We’re thrilled you’re enjoying the design flexibility, reports, and pricing. It’s great to hear Omnisend is your go-to for all campaigns, and we look forward to supporting you for many more to come! VD Vitalijus D. CEO Information Technology and Services Used the software for: 1-2 years ### "One of the best" October 4, 2024 5.0 Pros has great features as a product and support is very responsive Cons it's never impossible to have all features in the product, but sometimes i miss small things competitors have, but they are too small Review Source Response from Omnisend October 15, 2024 Thanks for the awesome feedback! We’re glad to hear you’re enjoying the features and that our support team has been helpful. Those little things can sneak up sometimes, but we’re always working on making Omnisend even better! TC Trazi C. creative director Consumer Goods Used the software for: 1-2 years ### "Highly recommended" October 18, 2024 5.0 Pros Omisend works seamlessly with Shopify which I love. The preset and standard template are very useful Cons I have been using the free version now the paid version, everything is good. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) getting too expensive and too complicated to do automation Review Source Response from Omnisend October 23, 2024 Thank you so much for the recommendation! We’re glad to hear that Omnisend is working seamlessly for you with Shopify and that our templates have been helpful. We’re happy you made the switch and that you find the platform both affordable and easy to use. If you ever need assistance with your automations or anything else, we’re always here to help! VR Verified Reviewer Marketing Specialist Construction Used the software for: Less than 6 months ### "Good choice for a pro or a novice" October 17, 2024 5.0 I'd call it smooth. I love how intuitive is email builder 👌 Pros Customer support is immaculate! Whether you're a pro or a novice it seems like a great platform to start with, and if you have doubs, I can assure you can rely on support to there for you. Cons My main concern is segmentation, it's great for ecommerce stores, but it would also need more simplistic approach for businesses that push their monthly newsletters to pretty much same contact lists. Review Source Response from Omnisend October 25, 2024 Thank you for the awesome review! We’re delighted to hear you find our support team helpful and enjoy the intuitive email builder. We appreciate your feedback on segmentation—it’s great to know how we can make it even smoother for broader use. Thanks for choosing Omnisend! 😊👌 LT Lucia T. Customer Experience Manager Printing Used the software for: 1-2 years ### "Handling Marketing Automation Like a Pro" September 9, 2024 5.0 Pros is the very best I have used for marketing automation. Omnisend makes SMS marketing easy too. Cons No issues as meets all our needs. Review Source Response from Omnisend September 10, 2024 Thank you so much for the awesome review! We're thrilled to hear you're handling marketing automation like a pro with Omnisend (we knew you would!). 😊 If you ever need anything, we're just a click away. Keep rocking those campaigns! HK Hakhim K. Team Lead Information Technology and Services Used the software for: 1-2 years ### "A Great Email Marketing Solution " August 27, 2024 5.0 I have had an awesome experience with Pros I like that comes well equipped with great marketing features. It is smooth to understand and comes well equipped. Cons So far has all we needed. No complaints. Review Source Response from Omnisend September 2, 2024 Wow, you’re making us blush over here! 😄 Thanks for the awesome feedback, if we could, we’d give you a high-five through the screen. Keep enjoying Omnisend, and let us know if you need anything! RM Renz M. Graphic Design and Marketing Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Enjoying it so far." October 4, 2024 4.0 Pros Marketing campaigns are easy to put together. Cons The emails that i send out only send to about 30-40% of my contact list. Review Source Response from Omnisend October 15, 2024 Thanks for sharing your experience! 🌟 It’s great to hear that you’re finding it easy to put together your marketing campaigns. Regarding the email delivery to your contact list, we’d love to help you out! Please reach out to our support team at support@omnisend.com, and we’ll be happy to investigate what happened and ensure your emails reach all your contacts. Keep enjoying the journey with us! sH shari H. Fractional Leader Non-Profit Organization Management Used the software for: 2+ years ### "Under the Radar ESP" July 15, 2024 5.0 This has been a surprisingly positive experience after having not heard of until I arrived in my current role. Pros Suprising at how reasonable priced this solution is when compared to others. Large database numbers can be cost prohibitive, but my Account Manager works with me on pricing. Cons Really wish that we could update naming conventions on images in the library. This is a pain point. Review Source Response from Omnisend July 19, 2024 Dear Shari, Thank you so much for your positive review! We're delighted to hear that you find our pricing reasonable and that your Account Manager has been helpful. We appreciate your feedback about updating naming conventions on images in the library. We'll definitely pass this along to our Product Team as a feature request. Your input helps us improve and better meet your needs. Thank you again for your support and for choosing Omnisend! CE Clarice E. Admin Food Production Used the software for: Less than 6 months ### "Easy and simple to use" September 14, 2024 4.0 Pros It's easy to maneuver when you want to send out emails to customers Cons it's not as content savvy like others apps that send out emails. Would benefit from AI Review Source Response from Omnisend September 16, 2024 Hi Clarice, Thank you so much for your kind words! We're thrilled to hear that you find our platform easy and simple to use. 😊 We appreciate your feedback regarding content-savviness. We're always looking for ways to enhance our features, and AI is definitely an exciting area we're exploring. Stay tuned, your suggestion might just spark some new developments in the near future! SF Sarah F. Owner Apparel & Fashion Used the software for: 6-12 months ### "Omnisend for emailing is ok" June 19, 2024 5.0 It's been alright but i am locking for a different provider Pros The emails sent to get people to purchase abandoned carts Cons Templates arent as nice as some email marketing companies and sometimes it isnt as easy to use Switched from [Attentive](https://www.capterra.com/p/179576/Attentive/) Attentive was very expensive despite me really enjoying their service Review Source EB Erika B. Marketing Manager Retail Used the software for: 2+ years ### "Great email platform! Would recommend" August 25, 2022 5.0 Pros It is very easy to use and I am able to drag and drop different sections into my email which allows for easy customization. I can easy duplicate previous emails to keep the template that I have used in the past. There are also new templates that I can choose from if I am stuck. Good price for everything that it offers and it links to my website. Cons being able to disable the SMS part for a slight discount and being able to sort contacts easier. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) This product seemed easier to use and allowed me to have more contacts in the system. Review Source TT Tanya T. B2C Marketing Manager Consumer Services Used the software for: 1-2 years ### "Easy to use, helpful support" November 28, 2022 5.0 does a wonderful job of walking you through the set up process and explaining how to create the best automations and segments for your use case. \[SENSITIVE CONTENT\] have been wonderful during our time with Omnisend. Pros Automations and campaigns are fairly easy to build out and create. The latest segmentation and filter features allow us to further target our contacts. Cons There are some limitations to things that we could use to help us, most notably click maps within automations. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reason for choosing Omnisend The business model on send based over contact based (initially), our initial interaction with the sales staff and the willingness to work with us based on our unique needs. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.