# Page 6 | Omnisend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Omnisend the right Campaign Management solution for you? Explore 836 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153508/Omnisend/reviews

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Omnisend

4.7 (836)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 6 - Reviews of Omnisend

## Showing most helpful reviews

Showing 126-150 of 836 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EB

Erika B.  
Marketing Manager  
Retail  
Used the software for: 2+ years

### "Great email platform! Would recommend"

August 25, 2022

5.0

Pros

It is very easy to use and I am able to drag and drop different sections into my email which allows for easy customization. I can easy duplicate previous emails to keep the template that I have used in the past. There are also new templates that I can choose from if I am stuck. Good price for everything that it offers and it links to my website.

Cons

being able to disable the SMS part for a slight discount and being able to sort contacts easier.

Alternatives considered

[WordPress](https://www.capterra.com/p/131687/WordPress/)

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

This product seemed easier to use and allowed me to have more contacts in the system.

Review Source

TT

Tanya T.  
B2C Marketing Manager  
Consumer Services  
Used the software for: 1-2 years

### "Easy to use, helpful support"

November 28, 2022

5.0

Omnisend does a wonderful job of walking you through the set up process and explaining how to create the best automations and segments for your use case. \[SENSITIVE CONTENT\] have been wonderful during our time with Omnisend.

Pros

Automations and campaigns are fairly easy to build out and create. The latest segmentation and filter features allow us to further target our contacts.

Cons

There are some limitations to things that we could use to help us, most notably click maps within automations.

Alternatives considered

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)

Reason for choosing Omnisend

The business model on send based over contact based (initially), our initial interaction with the sales staff and the willingness to work with us based on our unique needs.

Review Source

ES

Emily S.  
Advertising Consultant  
Marketing and Advertising  
Used the software for: 6-12 months

### "Omnisend is a great asset"

November 28, 2022

5.0

Pros

Omnisend's best feature is its interface. It has the ability to set up automated workflows, send emails or texts, work with other apps to integrate data, and has drag and drop builder to make designing easy. A lot of tools have most of these products though, but Omnisend has an interface that I've found to be easiest for non-marketers to learn and use correctly, quickly. It's been an invaluable asset to scale up sales for my small and medium size business clients.

Cons

My con may not apply to many looking at this review, as they are likely individual businesses. But for people like me that manage multiple clients' marketing needs, the tool can sometimes be clunky adding on additional accounts to one email. For instance, I work in 4 omnisend accounts, 3 are tied to one of my email addresses. When setting up those three, I had support help due to a few Shopify stores trying to auto connect to another client's omnisend account, because my email was connected to all of the shopify stores and omnisend accounts. The auto connect between Shopify & omnisend was tripped up a little. Support was awesome & helped me fix the issue quickly.

Review Source

NO

Nicholate O.  
Email Marketer  
Consumer Goods  
Used the software for: Less than 6 months

### "Omnisend is a robust and easy-to-use email marketing software, and I've enjoyed using them"

November 28, 2022

5.0

Overall, Omnisend is a great software for multi-channel marketing especially email and SMS. The value for money is high, they offer great customer success support, and the features and functionalities are robust.

Pros

Many of their features are very impactful. I like how very intentional they are about their customer's success as far as email deliverability, sender reputation management, and value for money. Many other software hardly educates their customers, but Omnisend does that consistently... sending valuable tips that will help keep your email marketing going smoothly. I also like their nice user interface.

Cons

I feel like Omnisend should add some extra features that will help make email marketing easier and more profitable for brands who use them. One suggestion from me is the need to add a "Smart Sending" feature for scheduled messaging which monitors when subscribers are most active and send campaigns at those time. Another suggestion is to add a "Reply-to separate field" so we can select a different reply-to email address when we expect replies from subscribers and don't want to use our sender email address.

Review Source

AT

Amir T.  
Creative Director  
Apparel & Fashion  
Used the software for: 2+ years

### "Best ESP hands down"

November 29, 2022

5.0

overall i love the experience, customer service and pricing is perfect for what we need it for.

Pros

the ease of use, mobile friendliness and the way it allows me to customize and modify each slice

Cons

wish the website was a little more mobile friendly when having to edit/schedule an email send on the road

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing Omnisend

The price was much better for Omnisend

Review Source

TZ

Tanya Z.  
Founder  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Big fan of Omnisend"

August 29, 2022

5.0

We've been really happy with Omnisend for the last number of years and will continue to use the app in our marketing activities.

Pros

Omnisend is a powerful tool that's easy to use, offers customizable features, and exceptional analytics.

Cons

We had some issues when converting from old builder to new builder but it turned out to be a simple user error and customer service helped us right away.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Omnisend

Omnisend is more powerful and easier to use.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Omnisend is more powerful and easier to use.

Review Source

JL

Jonathan L.  
Director  
Apparel & Fashion  
Used the software for: 2+ years

### "Why You Should Consider Omnisend"

August 24, 2022

4.0

Omnisend lets us build our email marketing lists, automate email communications and easily design newsletters, it works very well with Shopify and while prices have increased recently it still represents good value

Pros

Great list and email design management at a price that is more than competitive compared to some of the other big players in this area. The customer service is also very good

Cons

WE have 3 ecommerce stores in different territories - when creating automations and emails it should be easier to copy existing flows and templates from one store account to another - it often feels like this was forgotten in the original build of the software. THe ability add short videos into emails would be good to

Reason for choosing Omnisend

Value for money

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp no longer integrated with Shopify

Review Source

PB

Petra B.  
Owner/Designer  
Arts and Crafts  
Used the software for: 2+ years

### "Is Omnisend for me?"

August 24, 2022

4.0

Very pleasant. Good feedback and support when you need it. For me it is user friendly.

Pros

I really do appreciate the live visitor feature, as it lets me see who and how many potential customers are interested in a specific collection or product. I usually use the same template, less time spend on trying to figure out is any link is live. Time is money as they say, plus what's familiar, is easy.

Cons

I like to see when new signups happen. See their info to give them a special treat with their shipment. At the moment I don't see that option, though it may just be me not the system. As I say, I don't have much time to explore.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

It was getting too expensive.

Review Source

NL

Nikola L.  
Founder  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Definitely Recommend Omnisend"

August 24, 2022

5.0

Overall - A++. I considered migrating to some other platforms like Drip, but the team at Omnisend is so helpful and responsive that I would never switch. I really feel that I have been growing with a small company that I am by now a part of.

Pros

The product is easy to use and set up. What I would most recommend is the excellent customer service, that I cannot compliment enough. The team is very helpful and has been with me through all issues over the years.

Cons

The reports could be done better. I would like it if they were customisable, and some features are lacking for no apparent reason. For example, when reporting on Campaigns, you can see the amount of sales generated through Omnisend Campaigns and the average order value, but not the amount of orders. Conversely, when looking at the same report for Workflows, you can see the amount of orders. The UI could also be done better, as I feel there is a lot of wasted space that makes things harder to read / see than they should be.

Alternatives considered

[Drip](https://www.capterra.com/p/164933/Drip/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Omnisend

It was easier to set up.

Review Source

VR

Verified Reviewer  
Director  
Food & Beverages  
Used the software for: 2+ years

### "Omnisend review"

November 28, 2022

4.0

My overall experiance is very good. I would recomende the product to other people or should i say i already did. We are currently running 4 websites on it and we will be doing more. So in my book they have a loyal customer. And yes we have tried others.

Pros

Price for performance doesn't come close to anyone. I think it is right there with Klaviyo but it is a lot cheaper. So that would be the part. Also i ti quite simple to use and to set up. The support is also very responsive but somethimes they don't have all ther right answers. But nevertheles they are there to help.

Cons

My least favorite feature is that i can't search by phone number in the contacts but you have to create a segment. I think the search needs a little work.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Omnisend

Best price/ performance

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp is really awfull. I can't bare it.

Review Source

HS

Heather S.  
Owner  
Retail  
Used the software for: 2+ years

### "Omnisend is great! Highly recommend!"

August 30, 2022

5.0

Omnisend has been great! I have friends trying to get me to switch to their provider all the time but they haven't used Omnisend and I'm hesitant to move anywhere when it's so easy to use and the customer service is so great. If it's not broken, don't fix it - right?!

Pros

The process of moving my emails over in the beginning was seamless. I love the copy feature so I'm not making a new email each week. I can just replace the content with relevant content to my new email campaign. Customer service is always very helpful and available through chat instead of waiting for an email that might not even answer the question I have (that's why I switched from my old provider).

Cons

The only issue I ever had was trying to type inside the content box, but they have since fixed that so it's no longer an issue.

Switched from

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

The customer service was horrible. They messed up my grand opening sale and didn't care. Their response was something to the affect of "it's ok, you can have another grand opening sale".... WHAT?! NO! I had about 50 people waiting for my email saying my store was open and the sale was happening and I couldn't tell them because they wouldn't let me send an email out. They failed to tell me that they would have to do some sort of audit to make sure I wasn't spamming people who didn't sign up for my emails. The crazy thing is all of the people signed up from an app on my website that said they would be the first to know when my store went live. I don't understand what they needed to verify.... Instead they gave me some stupid line about how they needed to protect their brand too and they do that with all new brands who use them. Ok... Well they should have told me that instead of not responding to me until my 3 day grand opening sale was over. I'm still fuming about it and it's been 2 1/2 years.... Jeesh.

Review Source

AK

Andrea K.  
Owner/Designer  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Good App - lots of options, good support & easy to set up "

August 2, 2019

4.0

Pros

I love the live view of the software & find it captures much more data than I ever did on MailChimp as to who has clicked through & actions taken. The abandoned cart in particular is way more effective than mailchimp ever waas. After years of having a social media company manage my newsletter, I moved to ominsend when MailChimp stopped working with Shopify. I was able to manage the migration myself and support was excellent, from simple questions too difficult set up's questions. I like the many options for follow up drip series of follow-ups, abandoned carts, re-engaging customers. Love the gift box (although I do wish redirect/answer didn't go to a non-secure link as this comes up on my antivirus every time) & scratch & win. The base price of this app is reasonable and offers a lot of options included with it.

Cons

I love that this app has pop up's built-in but I wish they were more customizable to my theme. The wheel for example doesn't go with my color scheme so I haven't been using it. I have been trying to build a pop up exit offer to link to a quiz but can't get it to look right or work. I have tried several but have never put any into use as they either don't match my colour theme or I can't get them to do look how I want. I would like to see an overall metric that shows growth of my entire list instead of giving stats by each catagory such as automation, campaigns etc. While this info is great I would like to see the overall list growth as an additional stat as I watch the size of my list growth each week. The base price is reasonable but the next step up is a huge leap. I tried the upper price option for a month but found I wasn't making progress with the sms & messenger portion. It costs so much more I downgraded as it isn't affordable to test out. The ala carte add on's for these are way to expensive to acutally use (a person may as well just upgrade). I would like to see these options a bit more affordable as they take some time to build & start seeing results. There are apps that do messenging, sms & text at no charge or minimal/month & while I prefer to have everything under one app I would go with a less expensive due to the big leap in price. Would like to see loyalty program integrated

Reason for choosing Omnisend

price. I like Marcelo but sending regular emails was going to triple my cost. A Shopify MailChimp migration helper suggested ominsend as I had not heard of it before and was already using Marcelo for their loyalty program. Had they not suggested omnisend I wouldn't have tried it out or found it.

Review Source

CH

Carol H.  
Owner/Manager  
Retail  
Used the software for: 2+ years

### "Strong Ecommerce Features "

November 28, 2022

5.0

Overall I am very satisfied with Omnisend. I often shop around to see if anyone can top their features and so far I haven't found any company that can outdo them. I've been using them for about 4 years now.

Pros

I chose Omnisend initially because of its strong ecommerce features linked to Shopify. I like the ease of including product links directly in my emails. Secondly I like the SMS feature.

Cons

It seems like too many of my emails get lost in my customer's spam folders. However, Omnisend offers suggestions to improve this. The only one I haven't figured out yet is how to send from my own domain to make my deliverability better.

Reason for choosing Omnisend

Ecommerce features

Review Source

KL

Keith L.  
Owner and CEO  
Apparel & Fashion  
Used the software for: 1-2 years

### "A Great Ecommerce Marketing Companion"

August 24, 2022

4.0

I wouldnt complain about anything, specific. I have never had to reach out to their customer support team, that I can remember.

Pros

THis software is intiutive and helps me gather data and launch campaigns at or above industry bencmarks.. This tools helps me really understand the power of email marketing and the risidual effects of the opt ins. FOr me, I love using sementation and building media audiences and connecting them directly to FB and Google.

Cons

The new email builder is tough to manage. It's clunky and you have to customize nearly everything before sending an email - and when you do an A | B test, it's just not efficient.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Yotpo](https://www.capterra.com/p/144389/Yotpo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Omnisend

Pricing and Features matched my needs and the Shopify integration was very attractive feature.

Review Source

TA

Trevor A.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Best Value Product - Converting Lots of Klaviyo Accounts to Omnisend "

January 14, 2023

5.0

We wholeheartedly recommend all of our clients switch to Omnisend. There are just too many reasons NOT TO SWITCH! They're amazing.

Pros

The most impactful feature right off the bat is the savings you will receive when compared to Klaviyo. Once you get over the massive amounts of $$$$ you will save each month, then you fall in love with the ease of how the platform works, how it explains everything in detail, how it walks you through email and sms flows, etc. It's brilliant in every way. Then, you will fall in love with the support they provide to all of their customers. Can't figure something out, or have a special workflow you can't figure out? They will help you!

Cons

There is absolutely nothing that I would change about their service.

Reason for choosing Omnisend

Pricing!

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Emma by Marigold](https://www.capterra.com/p/75428/Emma/)

The first reason was the cost savings...then we realized how much more Omnisend has to offer.

Review Source

AC

Amandine C.  
Creator & CEO  
Arts and Crafts  
Used the software for: Less than 6 months

### "Amazing, beginner-friendly email marketing software with great customer support"

November 30, 2022

5.0

Awesome! Great, friendly and quick customer support, easy to use pre-made automations and templates, free course to get started, useful contacts and segment lists. I wouldn't use any other software for my email marketing!

Pros

I am a small business and I knew how important email marketing was. However, I struggled to understand how to implement it - how to create segments, how to send out relevant emails for my target audience, how to create automations, etc. It's has truly been so easy with Omnisend! First of all, they have a free course to get you started on their software and set up your first automations (welcome, abandoned cart). This course was very helpful. They have pre-made automations which was super useful for a beginner like me. I connected Omnisend to my website and with the right set up, I now have all my contacts put in segments that are relevant to their purchases and interests, which is great to send them THE email that will make them buy my products. Bonus points for their team, who is always super quick to respond to any questions you may have and is very friendly!

Cons

The only thing that I don't really care for is email templates, but it's probably because I'm a Webdesigner and I'm used to creating my own. However, you can save pre-made layouts so that's the way I do it to gain some time when I create my emails. Their automatic branding tool could be better honestly, but it's not the main aspect of the software so I don't really care that much.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing Omnisend

Price and overall feeling of the brand. Omnisend seemed easier to use and their team answered my questions right away before I started using their software.

Switched from

[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

MailerLite: not enough options, not professional enough.Mailchimp: too complicated to understand, set up and use as a beginner.

Review Source

LB

Laurie B.  
Marketing Consultant  
Biotechnology  
Used the software for: Less than 6 months

### "Omnisend compared to other email systems"

August 29, 2022

4.0

Overall the support is outstanding. Some basic functionality found in email marketing systems I've used in the past is lacking and it's frustrating.

Pros

The Omnisend Support team is outstanding. They are responsive, are willing to meet with you & take your experience and suggestions - and move them up the development chain. And, the email creation tools are fairly easy to use.

Cons

What I like least is they seem to be lacking in some very general email marketing system functionality - like no Company field as a general field - it is a field you need to add. That tells me that Omnisend was made for Consumer marketing and should not even take on B2B until some of these general issues are dealt with.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

I did not choose this system. A sister company (consumer products) of my client is using it & convinced management to use it without asking for the B2B marketing team of consultants' review & opinion.

Review Source

VR

Verified Reviewer  
Owner  
Design  
Used the software for: 2+ years

### "You're in for some billing surprises..."

December 3, 2021

5.0

Pros

The software itself is really intuitive and useful. I enjoyed it very much.

Cons

This billing issue has really soured my feeling about this company. The monthly price that they show on their account page is wrong. They changed pricing over the years that I have been with them - which is absolutely fine. What isn't okay, however, is that where the pricing is shown on the account page is calculated completely wrong. That means, their website was showing that I would be billed $540 per month, and when the bill came in, it was $690. It's very upsetting to not know what to expect. I reached out to omnisend about this and spoke with \[SENSITIVE CONTENT\], but they showed me their pricing page, which still has a different number ($640). Their own team couldn't figure out what I should have been paying! Now they are not taking responsibility for updating their own website to match the real bill. If you value knowing how much something costs every month and transparency, I would not go with this company.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Drip](https://www.capterra.com/p/164933/Drip/)

Review Source

Jisselle B.  
Director of Customer Success  
Food & Beverages  
Used the software for: 1-2 years

### "Omnichannel is fantastic for SMS Marketing! "

June 2, 2022

4.0

Omnisend was really good for SMS and Email Marketing. Love the reporting, love the heat map to show user cases, and A/B testing is easy to deploy.

Pros

It's really great with SMS Marketing. Automation is easy, and the metrics are very thorough. I really like the heat-map for email marketing as well, and seeing how users are engaging with the content, what they click on, what they like, etc, those learnings really help with optimizing newsletters.

Cons

Email Marketing is a little clunky. It's tough to do mobile vs. desktop versions. Things don't lock-in, and require refreshing, and redoing at times.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp didn't have as many features.

Review Source

TW

Tatyana W.  
COO  
Apparel & Fashion  
Used the software for: 2+ years

### "We love Omnisend!"

December 16, 2022

5.0

Love Omnisend so much!

Pros

Our favorite part is the dedicated account manager - Sydney! She is always looking for ways for us to optimize and helps with any issues that come up! I love having one person who helps us with projects rather than feeling like you are lost in a cog with many other programs/companies.

Cons

Would love more segmentation options, but software is awesome overall!One thing I would love to improve is just having a drop down for time when scheduling a campaign. The current time selector is very sensitive and easy to make a mistake on. Perhaps splitting date and time into two drop downs.

Reason for choosing Omnisend

The price of Omnisend was amazing and Omnisend allowed us to add our distributors to our account as well. Also, Omnisend assigned an account rep to us, vs Klavyo would not have a dedicated person for our account.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp is too political and not much optimization or customization.

Review Source

JV

Joe V.  
Director of Marketing & Digital Sales  
Sporting Goods  
Used the software for: 2+ years

### "Great software with some quirks"

February 11, 2023

4.0

My overall experience has been very good. My account manager is one of the best I have ever had from any service I have used. I think for the price it offers so many people a really good platform for their needs.

Pros

Omnisend is very user friendly. I believe that anyone with little knowledge of sending email campaigns will not have much of a learning curve. Unfortunately, that means that some of the things in the email builder do not have as advanced of functionally as I would like.

Cons

I think that there needs to be more customization ability in the email editor. Some competitors offer a much more robust email builder (for more advanced emails).

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing Omnisend

Price

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Switch from Mailchimp to Bronto, then Bronto went to "end of life" forcing us to make a switch.

Review Source

ES

Ellie S.  
Sr Digital Marketing Specialist  
Food & Beverages  
Used the software for: 1-2 years

### "Personalized Support & Ease of Use"

November 28, 2022

5.0

Overall we have been very happy with our decision to switch to Omnisend. It gives us the ability to measure success of our campaigns and automations, create forms, and manage our contacts within one single platform. They are open to feedback and make platform changes accordingly.

Pros

Our account manager is very reliable, responsive, and helpful. Client Support is also very useful when needed. The platform overall is intuitive and easy to use. Omnisend is always seeking feedback and implementing changes to improve the platform, which I very much appreciate!

Cons

There are some reporting opportunities that could increase efficiency in evaluating metrics. Small features within the platform could be improved upon for a better UX, such as editing a campaign or sending a test email once it's been scheduled, scheduling automations in advance, and customizability of the new email builder.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing Omnisend

Ease of use, pricing, platform navigation.

Switched from

[Fishbowl](https://www.capterra.com/p/120568/Fishbowl/)

Personica was not able to integrate with Shopify and properly track sales.

Review Source

Priyansh K.  
Owner  
Animation  
Used the software for: Less than 6 months

### "Excellent for Email Marketing and Abandoned Cart Recovery Automation!"

August 18, 2022

5.0

We use Omnisend for abandoned cart recovery and for email marketing.

Pros

After Jilt shut down, they recommended Omnisend for our marketing needs. - All data from Jilt was imported without any problems, the contacts and tags as well. - Unlimited contact list size for free unlike other services. Though the active contacts are limited to 250. - Free 500 emails per month is enough for a small business like ours, also offered us 500 free push notifications and SMS which is rare. - The email templates are easily editable, professional and sleek. - Email customer support is nice and fast to respond, even for the free plan. - All automations and workflows available in the free plan, no strings attached. - Auto generated unique Discount codes with Woocommerce integration for free in the basic plan. To summarize, I would say that any and every function is available right from the basic plan, no limitations. It was great to learn about them before paying without any caveats.

Cons

There is not much to dislike, it is an overall amazing service. - Had trouble initially with integration with Woocommerce, had to contact customer service as the documentation was not up to date. - Interface is a bit complicated to navigate.

Review Source

HH

Hilik H.  
Marketing Agency Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "A whole in one - best email marketing solution for agencies and ecommerce"

November 29, 2022

5.0

Excellent.

Pros

The customer support is excellent. The product itself is user-friendly and easy to use.The automation and segmentation options are advanced and provide great solutions for effective marketing.

Cons

Compared to other software, I'm all satisfied and have no issues.

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Omnisend

I needed an ecommerce platform and also one that can support me as an agency with multiple customers from different industries.Omnisend had the best offer and the features were completing my needs. The intro meeting and demo answered all my questions positively.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

The other software did not have the same features, automation options, and personal support as I have with Omnisend.

Review Source

MQ

Meryam Q.  
owner  
Apparel & Fashion  
Used the software for: 2+ years

### "Omnisend is a game changer!"

August 25, 2022

5.0

We've tried 2 other email platforms prior to and nothing was as easy as omnisend, time is the most valuable thing to a business owner, and Omnisend simply saves me a lot of time.

Pros

We have been using Omnisend for over 2 years now, we integrated it with our shopify store and it has been a breeze. I was a beginner at email marketing and still feel like I am, but Omisend makes me feel like I can get the job done. We love the templates and the drag & drop features. Everything is fast and efficient. We also love the Automations and the ready made templates for those as well.

Cons

There's nothing I dislike about the software, I would suggest more weekly "prompts" to give us fresh ideas on what to send out in our emails, or maybe an automation refresher? Things that can be fixed or adjusted to maximize profits.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp no longer worked well for retail when they did their updates.

Review Source

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