--- title: "Salesforce Field Service Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Salesforce Field Service Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/153526/Field-Service-Lightning/" page_type: "product" language: "en" --- # Salesforce Field Service Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Salesforce Field Service ## What is Salesforce Field Service? Salesforce Field Service, built on the world’s #1 CRM, empowers teams to provide a connected experience. By connecting the back office to the field, organizations can elevate employee interactions and exceed customer expectations. Meeting customers on their digital channel of choice with real-time appointment updates, mobile worker details, and virtual troubleshooting to make every moment memorable. ## What is Salesforce Field Service used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 88% Neutral 6% Negative 6% Starting price $50 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesforce Field Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.salesforce.com/&name=Salesforce Field Service) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesforce Field Service 4.3 (33) VS. [4.6 (1,476)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $50 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (33) Ease Of Use 4.6 (1,785) Value For Money 4.0 (26) Value For Money 4.4 (1,611) Customer Service 4.2 (28) Customer Service 4.6 (1,691) ## Salesforce Field Service alternatives [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting price $948.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 58% of reviewers rated it above 4 stars Highest Rated [4.7 (2,743)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Fracttal One](https://www.capterra.com/p/159911/Fracttal/) [4.6 (1,785)](https://www.capterra.com/p/159911/Fracttal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159911/Fracttal/) [View all alternatives](https://www.capterra.com/p/153526/Field-Service-Lightning/alternatives/) ## FAQs about Salesforce Field Service Overview ### Which roles and teams benefit most from Salesforce Field Service? Salesforce Field Service is most used by operations managers, schedulers, customer support teams, and field-facing administrators who coordinate appointments, dispatch technicians, and track service requests. Executives and department leaders use it for visibility into workforce performance, while technical staff rely on it to manage workflows, data accuracy, and service delivery. Answer based on 33 reviews Overview ### What company size and industries is Salesforce Field Service built for? Salesforce Field Service is designed for field service operations and serves small businesses most often at 55%, with Construction and Financial Services tied as the top industries at 12% each. It also supports midsize businesses at 24% and enterprises at 21%, with additional adoption in Hospital & Health Care at 9%. Answer based on 33 reviews Features and Usability ### What are the key features of Salesforce Field Service? Salesforce Field Service offers work order management, job scheduling, automated scheduling, dispatch management, and route optimization for field operations. It also includes mobile access, time tracking, GPS and location tracking, inventory management, electronic signature, payment collection in the field, reporting and analytics, and CRM integration. Pricing ### How much does it cost and what fees or limitations are included? Salesforce Field Service starts at $50 per user per month for the Contractor plan, or $20 per login billed annually. Contractor Plus costs $75, Dispatcher and Technician cost $165, Field Service Plus is $220, and Einstein 1 Field Service is $600. A free trial is available. Some reviewers call it cost effective, while others say pricing is high. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Salesforce Field Service offer? Salesforce Field Service provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning features and setup steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does Salesforce Field Service offer? Salesforce Field Service provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe support as helpful and easy to use, but some also report slow response times and wish support were more accessible, especially when contacting the team by email or phone. Answer based on 2 reviews ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of Field Service Management rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) Salesforce Field Service supports all three of the features reviewers value most: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses keep technicians connected in the field, assign jobs more efficiently, and manage charges and payments in one workflow, allowing teams to improve service delivery and maintain accurate financial records. Mobile Access 4.3 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.5 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Service History 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Calendar Management 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Work Order Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Customizable Forms 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Salesforce Field Service 103 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Material: Material list of manufacturing parts and associated costs - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver Management: Track all personnel who operate company vehicles - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Estimating: Estimate expected cost based on various factors before a project begins - File Management: Create, save, and store files - File Storage: Store and access documents, forms, and photos in one centralized place - For HVAC Companies: Software designed specifically for HVAC companies - Forecasting: Form predictions based on past and present data/trends - Fuel Management: Monitor fuel consumption and optimize fuel usage - Fuel Tracking: Monitor and track fuel consumption and costs - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Live Chat: Ability to chat online in real time - Live Driver Tracking: Track driver locations on a map in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Production Scheduling: Plan and schedule the use of production resources - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Traceability: Track and document the history, application, or location of an item or activity - Transportation Management: Organize and track the physical movement of goods from one location to another - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (33) 4.3 Based on 33 reviews ## Pricing Value for money 4.0 (26) Free Trial [View pricing plan details](https://www.capterra.com/p/153526/Field-Service-Lightning/pricing/) Contractor $50.00 Per User,Per Month It includes: - Mobile Productivity Tools - Mobile App for Offline Work Order Management Contractor Plus $75.00 Per User,Per Month It includes: - Dispatcher Web App - Selling and Service Solution Dispatcher $165.00 Per User,Per Month It includes: - Job Scheduling Optimization - Resource Management - Work Management - Workflow Automation Technician $165.00 Per User,Per Month It includes: - Mobile App - Productivity - Offline Access Field Service Plus $220.00 Per User,Per Month It includes: - Work Order Management - Asset Management - Product Tracking - Android & iOS Mobile Apps - Scheduling Einstein 1 Field Service $600.00 Per User,Per Month It includes: - Appointment Assistant - Visual Remote Assistant - Feedback Management - Multiple Digital Channels - Slack Support - Generative AI - Analytics - Data Cloud Value for money 4.0 (26) 4.0 Based on 26 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (28) 4.2 Based on 28 reviews ## User reviews Overall rating 4.3 Based on 33 reviews Filter by rating 5(17) 4(12) 3(2) 2(0) 1(2) Mentioned topic Sorted by most recent Nataliya T. owner Arts and Crafts ### "Review for Salesforce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 2, 2026 At the end of the story, it is worth of it's price and I definitely recommend it for your company. use it and enjoy Pros I've seen competitors costing even more and performing less than Salesforce, so i can't complain now. Cons It is still a costly service, but at the same time, prices are going higher and higher, and we need to choose a better value for our money Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dionne Joy M. Service Hub Representative Higher Education ### "Salesforce Field Service excellent Customer Support for Business and value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 My overall experience with Salesforce has been amazing, the ability to connect with everyone. Excellent customer support for business and provide value for money. Pros Salesforce is great for customer support, easy to use and provide updates and improvements. Great value for money for business, provides invoice and estimate also fix bugs and issues. Cons My least like was the learning stage, Salesforce is super excellent for customer support and easy to use for everyone. providing great invoicing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Lance L. Service coordinator Internet ### "Easy to use and deploy across multiple teams!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 Very good! Easy to use across all departments and outstandingly easy to deploy across teams as a whole Pros Super easy to use. Great value for the money and allows multiple teams to collaborate. Can be buggy at times but never dead in the water. Cons Sometimes the amount of updates needed for our techs is a bit overwhelming. They are easily frustrated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User VP, product and services Capital Markets ### "Great platform for field management and customer connection" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 15, 2025 Pros One platform for employee productivity, field management and customer info management. Also able to download data into spreadsheet Cons Lack of full training and ability to generate analysis using AI. The price is but expensive as well Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rashvinder S. Tax preparer Accounting ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2025 Pros I loved when I could find all the history for transaction at one place and can find so many different ways like phone number, name etc.. Cons i can not think of anything about least favorite feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GA Gabriel A. Sales Engineer Information Technology and Services ### "Smart & efficient tool for technicians on the field" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 5, 2025 Used to assign tasks/appointments for technicians on the road Pros Very intelligent & efficience task distribution system based on availability, skills, inventory, location, etc. Cons It can be challenging to manage people calling sick last-minute Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kay B. Global Tech Support Machinery ### "Extrem schlechte Entwicklung " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 17, 2025 Ich frage mich, wie man so etwas zur Benutzung freigeben kann. Nach dem Absturz muss die App neu installiert werden, alle eingegebenen Daten sind dann verschwunden und müssen erneut eingegeben werden. Zur Synchronisation benötigt man eine extrem schnelle Internetverbindung, sonst dauert die Synchronisation ewig. Wer sich als Unternehmen überlegt, diese App zu nutzen, sollte sich lieber vorher die Lösungen von kompetenteren Entwicklern ansehen. Pros Leider gibt es nichts positives über diese App zu berichten. Cons Stürzt ständig ab und ist wohl in der Bedienung die mit Abstand schlechteste App, die ich je gesehen habe. Völlig überlagerte und unübersichtliche Menu-Führung Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CN Cherryl N. Human resources Electrical/Electronic Manufacturing ### "Saleforce field services is a good software and enables one to save time cost and schedule their work effectively , its the best app. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2025 Saleforce field service has made it easier with my work i am able to schedule work and appointments well generally it has saved alot of time for me and cost Pros It has alot of features that are helpful to me and also there analytics and reportings. Cons Performance issue and subscription plan is alittle bit to high Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV ASHLEY V. Office Manager Information Technology and Services ### "Love this! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 10, 2025 Overall, i enjoy using Salesforce Field services in my company. Pros I enjoyed using this platform in my business. Cons The price was higher than other platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Balamurugan P. System Engineer Medical Devices ### "The Best Field Service Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2025 I have a total of 2.5 years experience in Salesforce Field Service Pros Salesforce FSL helps our team to provide solution for end customers with its AI driven scheduling & Optimization. Further, it helps to track the work orders by using service reports. Overall I like the Mobile app since its really helps the technicians to track their orders. Cons Sometimes the mobile app crashers and it affects the technicians to complete their orders on time. Alternatives considered [ServiceMax](https://www.capterra.com/p/107954/ServiceMax/) Reasons for choosing Salesforce Field Service Because of less pricing and AI driven features we choose Salesforce FSL Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153526/Field-Service-Lightning/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fracttal One vs Salesforce Field Service](https://www.capterra.com/compare/153526-159911/Field-Service-Lightning-vs-Fracttal)