# Salesforce Field Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Salesforce Field Service the right Field Service Management solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153526/Field-Service-Lightning/reviews --- Salesforce Field Service 4.3 (33) [View alternatives](https://www.capterra.com/p/153526/Field-Service-Lightning/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 15th, 2026 # Reviews of Salesforce Field Service Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews LL Lance L Service coordinatorInternet, 201 - 500 employeesUsed the software for: 6-12 months. “Great value for the money and allows multiple teams to collaborate.“ October 31, 2025 CN Cherryl N Human resourcesElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: 6-12 months. “Performance issue and subscription plan is alittle bit to high“ February 13, 2025 Dionne Joy M Service Hub RepresentativeHigher Education, 501 - 1,000 employeesUsed the software for: More than 2 years. “Excellent customer support for business and provide value for money.“ December 22, 2025 SG Shelby G QA & environmental manager Pharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “Customising the system is difficult without in depth training.“ June 24, 2023 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Balamurugan P. System Engineer Medical Devices Used the software for: 1-2 years ### "The Best Field Service Platform" January 31, 2025 5.0 I have a total of 2.5 years experience in Salesforce Field Service Pros Salesforce FSL helps our team to provide solution for end customers with its AI driven scheduling & Optimization. Further, it helps to track the work orders by using service reports. Overall I like the Mobile app since its really helps the technicians to track their orders. Cons Sometimes the mobile app crashers and it affects the technicians to complete their orders on time. Alternatives considered [ServiceMax](https://www.capterra.com/p/107954/ServiceMax/) Reason for choosing Salesforce Field Service Because of less pricing and AI driven features we choose Salesforce FSL Review Source CC Christopher C. Operations Manager Construction Used the software for: 6-12 months ### "SF Field Service use" December 28, 2023 4.0 Positive thus far. Needs more customization but positive Pros Platform to support our team interactively Cons Presentation could be better on the gantt Reason for choosing Salesforce Field Service Support and customizable options available Switched from [ProDBX](https://www.capterra.com/p/132378/DBX/) Did not allow robust performance for ops needs Review Source JA Jerry A. General Manager Construction Used the software for: 1-2 years ### "BEWARE, This is not a stand alone product, it was developed to enhance Salesforce" September 8, 2020 1.0 IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work Pros The sales and marketing team promised that this software would solve all of our issues and problems. Cons We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product. Alternatives considered [FieldAware](https://www.capterra.com/p/120648/FieldAware/) Reason for choosing Salesforce Field Service Excellent false advertising by sales executives who are not held accountable for any false promises they make, regardless of the supporting documentation. Switched from [RazorSync](https://www.capterra.com/p/130989/RazorSync/) We were looking for more customization and reporting Review Source Dionne Joy M. Service Hub Representative Higher Education Used the software for: 2+ years ### "Salesforce Field Service excellent Customer Support for Business and value for money" December 22, 2025 5.0 My overall experience with Salesforce has been amazing, the ability to connect with everyone. Excellent customer support for business and provide value for money. Pros Salesforce is great for customer support, easy to use and provide updates and improvements. Great value for money for business, provides invoice and estimate also fix bugs and issues. Cons My least like was the learning stage, Salesforce is super excellent for customer support and easy to use for everyone. providing great invoicing. Review Source VR Verified Reviewer PMO Manager Construction Used the software for: 1-2 years ### "Great Field Service Product with a lot of depth" July 31, 2019 5.0 We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field Pros I self-implemented so the ability to quickly extend the package with flows was great Cons It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now Switched from [Skedulo](https://www.capterra.com/p/155832/Skedulo/) Native Salesforce and access to standard objects Review Source LL Lance L. Service coordinator Internet Used the software for: 6-12 months ### "Easy to use and deploy across multiple teams!" October 31, 2025 5.0 Very good! Easy to use across all departments and outstandingly easy to deploy across teams as a whole Pros Super easy to use. Great value for the money and allows multiple teams to collaborate. Can be buggy at times but never dead in the water. Cons Sometimes the amount of updates needed for our techs is a bit overwhelming. They are easily frustrated Review Source RS Rashvinder S. Tax preparer Accounting Used the software for: 2+ years ### "Great software" March 20, 2025 5.0 Pros I loved when I could find all the history for transaction at one place and can find so many different ways like phone number, name etc.. Cons i can not think of anything about least favorite feature. Review Source VR Verified Reviewer VP, product and services Capital Markets Used the software for: 1-2 years ### "Great platform for field management and customer connection" August 15, 2025 4.0 Pros One platform for employee productivity, field management and customer info management. Also able to download data into spreadsheet Cons Lack of full training and ability to generate analysis using AI. The price is but expensive as well Review Source Drew W. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Scaling with Salesforce Field Service" December 13, 2023 4.0 Overall the experience is positive and we believe it will have a significant impact on our business. This includes our ability to increase service revenue through multi-trip work orders, and cut costs with tighter management of our inventory. Pros Field service allows us to update our inventory as it is used in the field, while also allowing us to track and bill for work orders with multiple site visits, and/or complicated multi-step solutions. Additionally, it allows us to visually track the schedules of more technicians while allowing us to set standards for our management team as it relates to fulfillment and billing. Cons As with all things salesforce, it is not simple to understand out of the box. May items are customized, and these are natural adjustments to the users. The implementing company you partner with is critical to getting things off the ground. It also requires at least one individual who is confident enough to tinker in the software and mobile application as small issues arise during implementation. Reason for choosing Salesforce Field Service Keeping it simple for our team and limiting the number of products our people have to interact with on a given day. Review Source Venkanna S. Seller Partner Support Consumer Services Used the software for: 6-12 months ### "One-Step solution" July 3, 2021 4.0 Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues. This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also Pros I like many features in this app. 1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much. 2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app 3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel. Cons To me this is the perfect app and I don't have any complaints regarding this app . Review Source MB Marcus B. Scope evaluator Real Estate Used the software for: 6-12 months ### "Great tool" March 18, 2020 5.0 This software has changed the way we schedule and run our daily routes. Pros We implemented this software in our scheduling and it has drastically cut down on our field teams travel times. Very helpful. Cons There are a lot of forms to fill out to get the software running correctly. 6 months in and we still are battling some bugs. Review Source KB Kay B. Global Tech Support Machinery Used the software for: 1-2 years ### "Extrem schlechte Entwicklung " February 17, 2025 1.0 Ich frage mich, wie man so etwas zur Benutzung freigeben kann. Nach dem Absturz muss die App neu installiert werden, alle eingegebenen Daten sind dann verschwunden und müssen erneut eingegeben werden. Zur Synchronisation benötigt man eine extrem schnelle Internetverbindung, sonst dauert die Synchronisation ewig. Wer sich als Unternehmen überlegt, diese App zu nutzen, sollte sich lieber vorher die Lösungen von kompetenteren Entwicklern ansehen. Pros Leider gibt es nichts positives über diese App zu berichten. Cons Stürzt ständig ab und ist wohl in der Bedienung die mit Abstand schlechteste App, die ich je gesehen habe. Völlig überlagerte und unübersichtliche Menu-Führung Review Source Nataliya T. owner Arts and Crafts Used the software for: 1-2 years ### "Review for Salesforce" March 2, 2026 5.0 At the end of the story, it is worth of it's price and I definitely recommend it for your company. use it and enjoy Pros I've seen competitors costing even more and performing less than Salesforce, so i can't complain now. Cons It is still a costly service, but at the same time, prices are going higher and higher, and we need to choose a better value for our money Review Source CN Cherryl N. Human resources Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Saleforce field services is a good software and enables one to save time cost and schedule their work effectively , its the best app. " February 13, 2025 4.0 Saleforce field service has made it easier with my work i am able to schedule work and appointments well generally it has saved alot of time for me and cost Pros It has alot of features that are helpful to me and also there analytics and reportings. Cons Performance issue and subscription plan is alittle bit to high Review Source GA Gabriel A. Sales Engineer Information Technology and Services Used the software for: 6-12 months ### "Smart & efficient tool for technicians on the field" March 5, 2025 5.0 Used to assign tasks/appointments for technicians on the road Pros Very intelligent & efficience task distribution system based on availability, skills, inventory, location, etc. Cons It can be challenging to manage people calling sick last-minute Review Source TY Tanisha Y. Patient support Hospital & Health Care Used the software for: Less than 6 months ### "Awesome system to consider to use" December 26, 2024 5.0 I believe that the overall experince is great and it is helpful and it always me to find and get the information i need to properly complete my assignments from my company everyday Pros I allows me to track and report on the different pts we have and there accounts .It is super helpful and very useful Cons I have no Cons at this time I am enjoying using the system and appreciate what has been created. Review Source AV ASHLEY V. Office Manager Information Technology and Services Used the software for: Less than 6 months ### "Love this! " February 10, 2025 5.0 Overall, i enjoy using Salesforce Field services in my company. Pros I enjoyed using this platform in my business. Cons The price was higher than other platforms. Review Source VR Verified Reviewer Programmer Information Technology and Services Used the software for: 6-12 months ### "Must have for field techs- no downtime" August 5, 2019 4.0 I feel that it has helped us fix customer's issues more efficiently when we can connect with our field techs quickly, and inform them of any last minute scheduling changes via the app. Pros I love that there is virtually, even if our few field techs don't have internet. They can still access their schedules, see what vans/equipment is available, and we can also refer or send them articles ("manuals" ) to help them on jobs. Cons We are enjoying this software. Well, really used more as a mobile app by our few field techs, as our company still is small scale. I would also make this slightly cheaper. Reason for choosing Salesforce Field Service We tried this along with Salesforce for our Service Desk, and have not yet tried another since this is working quite well for us currently. We are in the process of "sandbox testing" another with a lower price point, but unsure if we are ready to implement any changes . Review Source SM Scott M. Manager Hospital & Health Care Used the software for: 1-2 years ### "Excellent interface and ease of use " June 5, 2020 5.0 Pros Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites. With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel. Cons The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen. Also where when they press on the accept button it does not always talk back to the software. Our solution to this was to go with a Salesforce integration that uses SMS when dispatch is selected on a case. I do have to note a factor on why this may be happening - our engineers are not always in great cell zones given we work in hospitals and x-ray rooms. Review Source SG Shelby G. QA & environmental manager Pharmaceuticals Used the software for: 1-2 years ### "Sales force Field Service" June 24, 2023 4.0 Pros Sales force field service has been used for the allocation to work orders to a nationally deployed team of engineers. Allocating work orders is straight forward. Creation of the reports from the Engineer with the clients signatures is great and required to produce for customers. The system can quote for jobs too. Cons I have had quite a few issues with the loading of the dispatch console. The pop up appears but takes a very long time to load or crashes (connection checked and ok). Customising the system is difficult without in depth training. Review Source Jay C. Vice President Financial Services Used the software for: 1-2 years ### "Planet Salesforce Delving into Field Service" December 12, 2019 3.0 It was just a mere upsell by the sales staff at Salesforce. We all know Salesforce it is a cut throat environment and it was a case of account executives looking for an easy upsell for their team's quota relief. Pros I like the fact that Salesforce is now in the field service industry with Field Service Lightning. This essentially means that Salesforce is no longer stuck within the four walls of the office and now has endless reach to all technicians in the field. Cons I strongly dislike that FSL's "Out of the Box" and extremely generic. There is little to know industry specific aspects associated with the software and there's a myriad of other SaaS softwares that are industry specific. FSL is not a one size fits all platform. Review Source VR Verified Reviewer Account Manager Internet Used the software for: 1-2 years ### "Salesforce - Good Option if you take the time to learn it" July 23, 2019 4.0 Field Service Lightning allows me to stay organized and keep everything in one portal, including important documents, interactions with clients, statuses, and progresses and boards Pros There are a lot of different useful features for this product Cons Some of the features are not as user friendly as I would like Review Source VR Verified Reviewer Administrative Assistant Financial Services Used the software for: 1-2 years ### "Meets expectations" September 11, 2019 4.0 All our accounts and data are overall less overwhelming to manage Pros Their sales management and tracking interface helps our business easily manage all customer accounts Cons I wish customer support was more accessible. We have emailed and called, and their response time is always slow. Review Source RQ Rodnay Q. Issue Proccessor Government Administration Used the software for: 6-12 months ### "Salesforce CRM is great to use!!!!" August 7, 2021 5.0 My overall experience with Salesforce Field is perfect, I love it! Pros Salesforce is the perfect tool to use during the work that I do. I work in the unemployment in the Department of Employment Services, and I use salesforce to keep track of every call, and take notes. I love how Sales force have different levels to how serious an issue from the caller can be. It is the perfect tool to use when you have a call center job. Cons I feel like Salesforce doesn't have anything to improve from what I use on the site. Review Source VR Verified Reviewer Service Technician Food & Beverages Used the software for: Less than 6 months ### "Good software, but not for everyone" July 24, 2019 4.0 Pros It’s definitely leagues beyond paper work orders. Streamlines the process of adding parts, making notes, capturing signatures, etc. Cons It’s a catch-all solution in a world of very individual businesses. For some, I’m sure this software is exactly the ticket, but for a specialized service department working as a relatively small wing of a large business, this software can bring more headaches than solutions. Salesforce is great for the sales team and the account managers, but for the technicians, not so much. Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)