# Page 2 | Salesforce Field Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Salesforce Field Service the right Field Service Management solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153526/Field-Service-Lightning/reviews

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Salesforce Field Service

4.3 (33)

[View alternatives](https://www.capterra.com/p/153526/Field-Service-Lightning/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 15th, 2026

# Page 2 - Reviews of Salesforce Field Service

## Showing most helpful reviews

Showing 26-33 of 33 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
BI Manager  
Consumer Goods  
Used the software for: 6-12 months

### "FSL looks and feels nice, brings Salesforce into the modern-looking age."

April 3, 2019

5.0

This is a great addition to Salesforce, I only wish it had been sooner. We already had half our implementation done when they rolled this out, and I have a feeling some newer will be available before we finish FSL, too!

Pros

The flexibility of the tool in the design aspect. You have so much more leeway when building out your apps that it makes the user experience that much better.

Cons

The data is a problem, many of our data tools cannot leverage API's to draw the data out, so we must extract it into a third party data container to import it into our BI platform.

Review Source

WBH

William Bruce H.  
Director  
Construction  
Used the software for: 2+ years

### "Salesforce review"

February 4, 2021

4.0

Pretty good.

Pros

Fairly easy to use & able to detail all necessary information.

Cons

A little cumbersome but good because I like a platform where I can record a lot of detail.

Review Source

Alexis R.  
Customer Service Rep  
Telecommunications  
Used the software for: Less than 6 months

### "Salesforce is Winning! "

December 4, 2019

5.0

Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!

Pros

I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!

Review Source

ML

Mike L.  
sales  
Human Resources  
Used the software for: 1-2 years

### "The best around"

April 19, 2019

5.0

Pros

everything I need in a CRM in one place. Its no suprise they have seen so much success.

Cons

There are almost too many features. It just took a while learning them all.

Review Source

Anita M.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Absolutely love it"

February 2, 2020

5.0

Pros

This was a ground changing software in my small company. It made our business processes faster and more efficient.

Cons

No cons whatsoever. I am a daily user and would recommend it to everyone.

Review Source

Davesh M.  
Junior DevOps Engineer  
Telecommunications  
Used the software for: Less than 6 months

### "Best software I have used to submit timesheets"

January 20, 2020

5.0

I have realized the benefit of being able to submit my timesheet with ease every week, without mistakes and have never have had a holdup with the payroll division.

Pros

Ease to submit timesheet, all options and stage that the timesheet is in are clear and it is tough to submit a timesheet in error

Cons

The GUI could be refreshed to be a little more modern, the theme is a little outdated and is basically an eye store.

Review Source

VR

Verified Reviewer  
Scheduler  
Financial Services  
Used the software for: Less than 6 months

### "User really enjoying the Lightning Experience"

April 18, 2019

4.0

Really love using it. I work from home and my team is all remote. It really keeps things straight when we are dealing with hundreds of potential clients

Pros

I really like the Outlook plug in, it makes it so much easier to track emails to the client's profile.

Cons

It's great for big companies that can afford it. I'm not sure a small business with smaller scale would benefit considering the cost

Review Source

VR

Verified Reviewer  
Administrative Assistant  
Financial Services  
Used the software for: Less than 6 months

### "field service"

April 24, 2019

3.0

Pros

able to get to know the customer well on a different level

Cons

a lot of service errors and can be very slow

Review Source

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