Best For

Mid-Market and Enterprise

Product Details

Were on a mission to empower brands to capture their customers voice through user generated content. With TrustSpots innovative approach to Content Marketing, Referrals and Loyalty, brands are able to accelerate their growth and increase customer lifetime value. Since authenticity & social proof are the pillars of consumer trust online, TrustSpot provides brands with a comprehensive solution to capture ratings & reviews, video testimonials, photos, social experiences, product Q&A and more.

Contact Details

TrustSpot

https://www.trustspot.io/

Founded in 2015

Located in United States

Reviews on Product Page
In-Email Review Request
Instagram Curation
Gold Stars in Google
Email Upsells

Starting Price

  • $79.00/month
  • $79 for Growth $149 for Premium $249 for Ultimate $399 for Enterprise

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

TrustSpot Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Audience Targeting
Brand Management
Campaign Management
Categorization/Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

TrustSpot Reviews

Showing all 4 reviews
Overall
4/5
Ease of Use
4.5/5
Customer Service
3/5
Verified Reviewer
Management Consulting, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 16, 2019

“Helps build trust in eCom”

OverallEasy to setup. Various platform integrations. I with the TrustSpot name was more well known.
ProsHelps establish trust with visitors. Can embed on your website and many templates are available for different pages and uses.
ConsIt appears they removed the free plan? I think the lowest rate is still too expensive for what is offered. They also need to do a better job of getting the TrustSpot name out their. If I had to guess, most people have not heard of TrustSpot before which may reduce the value of the badge. Another reason why I think the monthly rate is unjustified.
Reviewer Source 
Source: Capterra
July 16, 2019
Jenna S.
Videographer
Media Production, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 23, 2018

“Perfect solution for our small business”

ProsSolid platform with all the features you would expect (direct requests, mail after purchase, company reviews, widgets, etc). The price tag isn't absolutely ridiculous like the competition. Allows for editing the email template.
ConsCustomer service was difficult to deal with in getting BCC emails working properly with our shipping tool. In subsequent contact with CS, they just aren't very friendly and are quick to discard your issues.
Reviewer Source 
Source: Capterra
October 23, 2018
Michael W.
Director of E-Commerce
Automotive, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 28, 2019

“Awesome product and company”

OverallLive chat support is quick to answer any questions. They did the install for me so that was easy... everything looks great on the site, the conversion increase benefits are massive and trackable. The ROI on user generated content is just insane... completely changed the growth trajectory of our business.
ProsThe system collects TONS of content. Product reviews, photos, videos, etc. It's automated and doesn't soak up my time... just delivers all on its own.
ConsI wish there we're more widget layout options.

Vendor Response

By TrustSpot on June 4, 2019
Thank you for the great review! I'm glad that TrustSpot is working well for you, and you're able to capture amazing UGC experiences of your customers. Please let us know if you have any questions on new features or integrations. Thank you, Ryan Haidinger CEO, TrustSpot
Reviewer Source 
Source: Capterra
March 28, 2019
Kevin W.
Marketer
Apparel & Fashion, 1-10 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
4/5
Customer Service
1/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
October 5, 2018

“Customer service leaves something to be desired”

ProsThe free tier is pretty good and provides enough functionality for us at the moment. Paid tiers aren't outrageous like their competition. Customer service has been less than friendly and not helpful when it comes to basic questions.
ConsCustomer service is rude with me and basic questions seem like an annoyance
Reviewer Source 
Source: Capterra
October 5, 2018