# BillingOrchard Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BillingOrchard the right Billing and Invoicing solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153549/BillingOrchard/reviews --- BillingOrchard 3.4 (10) [View alternatives](https://www.capterra.com/p/153549/BillingOrchard/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BillingOrchard Ease of use 3.8 Customer Service 4.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ariel M. Independent Contractor Internet Used the software for: Less than 6 months ### "Intuitive and friendly UI. Training and Customer support are top notch!" July 5, 2018 5.0 Pros The ability to personalize the invoices and messages to my clients. The customer support is quick to respond to my questions. Cons Lacking a mobile app. While I am just starting out, having the ability to invoice via mobile would be a great help. Review Source ST Scott T. VP of Operations Used the software for: ### "Recurring Invoices to kill for" August 8, 2012 5.0 I would recommend this to anyone that is trying to get paid quicker and spend less time managing their invoices. Pros Love the recurring invoicing and billing. Doesnt even compare to the competitors. It saves us over 15 hours a week. Cons I really dont have any cons to list. Review Source CV Chris V. Owner Information Technology and Services Used the software for: 2+ years ### "zero support" April 3, 2025 1.0 It stated out fantastic about 17 years ago but recently went dramatically down hill. Pros I liked the ease of use. Adding and maintaining accounts was very easy. The support for their product was great, very responsive. (15 years ago) Cons The response to problems is near non-existent and limited only to an auto-response stating that they have "created a case number". It appears that no one is in the drivers seat over there. Support is limited to a published email address that no actual person checks. Review Source AW Aubrey W. Used the software for: ### "Billing Orchard has improved my business" April 6, 2017 5.0 I love that collecting payments is easier and I get paid much faster than before. I've also gotten feedback from clients that they find the payment process simple and easy :) Review Source AR Alan R. Owner Security and Investigations Used the software for: Less than 6 months ### "Great source for alarm companies" August 3, 2016 5.0 It took me forever to find a reliable and user friendly billing program. I need this for my recurring alarm inhouse customers. Will has helped me get going and set up! I highly recommend them! Pros Easy to use and they are really quick to answer questions. All in one source. Cons Right now I don't have any. Review Source CW Charles W. Owner Construction Used the software for: 6-12 months ### "Buyer beware" February 6, 2019 1.0 We were promised a trial to see if this product would work for us. After realizing that it would not we were still charged the full amount. Pros The name. That's about it. Requiring clients to create an account is ridiculous Cons Overly complicated. Too much going on to be efficient for a service company to use in the field Review Source EC Everarde C. Owner Environmental Services Used the software for: 6-12 months ### "Yogardener" April 27, 2017 3.0 Generally I love BillingOrchard. I wish i knew how to set it up so that I got a copy of all my outgoing estimates/invoices in my inbox so that I could access them without opening the application. Also, too often my correspondence with clients goes in spam. Pros Easy Cons Frequently have to resend things Review Source JW Jim W. Art Director Used the software for: ### "It's A Trap!" February 9, 2017 3.0 Where do I start Well, these guys talk about how they'll be doing upgraded to add something as simple and a P&L statement but I've yet to see it and I've been with them almost a year. The fact that you can't achieve an invoice is annoying at best. Now for the trap part... oh no we have no contract BUT OUR PAYMENT GATEWAY does so you'll still have to pay them each month for 2 years or fork over $500+. YEP there's the trap. I will say their tech guys know their stuff and are eager to help... sad they have to be cover the butt of a such a crap product. Review Source JW Jim W. Art Director Used the software for: ### "Getting There " July 19, 2016 3.0 The support guys do all the can to help you quickly and professionally. They also seem to be listening when we a customer speaks to them about shortcomings and changes they'd like to see. Can't wait to see how they improve and can't tell you how happy I am with the fact that they don't sit around thinking "good enough " Review Source CW Charles W. Owner Construction Used the software for: ### "On The Fence" April 11, 2017 3.0 As useful as this software is, it is too much for us. We are a service company that uses this app in the field every day and constantly throughout the day. Ease of use is not a strong point. Pros billing Cons ease of use Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.