Who Uses This Software?

NetSuite is ideal for small to midsize businesses.


Average Ratings

14 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • NetSuite
  • www.netsuite.com
  • Founded 1998
  • United States

About NetSuite OpenAir

NetSuite's OpenAir is the world's #1 PSA solution. As a full life cycle solution that supports 1,500+ organizations, OpenAir manages all IT Service and project-based needs from resource to project management, complex time and expense tracking, and project accounting-- empowering your entire professional services business with real-time results, decision making, and visibility from a single, cloud-based platform.


NetSuite OpenAir Features

  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

NetSuite OpenAir Reviews Recently Reviewed!


You can likely make OpenAir work for your needs

Sep 12, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: We've really been able to make OA work for us. We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking. The ability to do all of that in one system is nice. It's fairly customizable if you're tech savvy.

Cons: Despite constantly adjusting bookings and information in the OA system, it always seems like incorrect or outdated information sticks around. We've taken to calling them "OpenAir Gremlins". It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is. It's also not the most user friendly. Filters allow for highly customizable content, which is great, but can be a bit clunky. Also the "save" vs "save and submit" buttons often leave us with unsubmitted time sheets or vacation requests.

Great system for time sheet & expense reporting

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great system for time sheet & expense reporting - very easy to use once you get the hang of it. Proxy access rights work seamlessly.

Cons: A little labor intensive, but you can format the system to pre-populate some fields to make data entry smoother.

Great Timesheet Program

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a pretty easy interface to navigate through to record and keep track of all your hours and PTO for projects.

Cons: It's difficult and not intuitive when it comes to trying to edit your hours after submitting your timesheet. It's also a little cumbersome that you can't record some of your hours ahead of time if you know you'll be on PTO.

Almost There

Aug 10, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: My PM's choose to use this tool only for Resource & Time Management. I'm having a hard time getting them to use this as a Project Management Tool.

Pros: Resource Management through Bookings - I can easily see what my Resource's utilization & Bench time is.

Cons: Projects and Bookings could be connected better. Reporting could benefit with more complex reporting. Resource Management Planner view could use a zoom in feature. Project Task Management could be more complex.

OpenAir review

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Can access from your phone to enter\submit time and expenses

Cons: If you enter a wrong amount on an expense, you have to delete the record and create a new one. Sometimes not all of the tasks for time entry show up so I have to wait to use it via the computer.

Great software for PM, time & expense

Jun 13, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Great at tracking time & expense. Easy to use to keep track of projects & resources on the projects. Able to do T&M billing easily

Cons: Reporting capabilities somewhat limited and hard to integrate with our other software - overall just lacks customization ability

Great PM tool, but too many features for my needs.

Jan 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the many different options it presents for setting up projects and assigning resources. Also, great way to track time and progress bill.

Cons: If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.

Overall: Time tracking, resource management

Capterra loader

Great tool but lacked some data integrations

Oct 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Robust features that we could leverage across our services business. Provided scheduling tools that allowed for visibility into areas of high and low utilization for scheduling.

Cons: Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.

Buyer Beware

Feb 08, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: Timesheet and expenses approval workflows. milestone and T&M billing rules.

Cons: WBS very difficult to work with. Reporting leaves much to be desired. Buggy, inconsistent behaviour. lacks functionality. slow/poor performance.

Overall: Has good billing functionality

its a typical tracking app

Jul 18, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it helps track all client billable hours and notes and can pull in data from SFDC. I can break out hours per day and comment per each

Cons: not as customizable as I would like. I wish we could turn some of the "features" off. Forcing comments makes my time entry quite tedious

Overall: transparent time tracking

Professional Services Automation Made Simple

Aug 28, 2013
5/5
Overall

Comments: NetSuite OpenAir is an excellent solution that combines a comprehensive approach with convenience. Thanks to its integration and customization capabilities, it also extends typical PSA solutions and makes it easy for PSA organizations to track their efforts and be more successful. Integration with multiple CRM and ERP systems at the front end and back end ensures extensibility and easier processing of routine tasks

Pros: specific customizations within the solution makes it an interesting and innovative solution. For example, the solution integrates with iPhones and iPads.

Great for time tracking and reporting!

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: OpenAir is user friendly and integrates with multiple in house systems.

Cons: No cons! I am not familiar with other time systems but OpenAir seems to have it all!

strong PSA tool

Dec 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: * strong PSA tool which covers most of the project management aspects including task management, scheduling, resource management, timesheet, billing and invoicing, expense management, revenue tracking etc.

Cons: * UI needs improvement as navigation in resource scheduling and project budgeting takes longer time

Sep 27, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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