NetSuite OpenAir Ratings

Overall
4.2/5
Ease of Use
3.4/5
Customer Service
3.9/5

About NetSuite OpenAir

NetSuite's OpenAir is the world's #1 PSA solution. As a full life cycle solution that supports 1,500+ organizations, OpenAir manages all IT Service and project-based needs from resource to project management, complex time and expense tracking, and project accounting-- empowering your entire professional services business with real-time results, decision making, and visibility from a single, cloud-based platform. Learn more about NetSuite OpenAir

Showing Most Helpful

Showing 25 of 25 reviews

Showing Most Helpful

Showing 25 of 25 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Savannah W.
Talent Acquisition Specialist
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
September 12, 2018

“You can likely make OpenAir work for your needs”

ProsWe've really been able to make OA work for us. We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking. The ability to do all of that in one system is nice. It's fairly customizable if you're tech savvy.
ConsDespite constantly adjusting bookings and information in the OA system, it always seems like incorrect or outdated information sticks around. We've taken to calling them "OpenAir Gremlins". It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is. It's also not the most user friendly. Filters allow for highly customizable content, which is great, but can be a bit clunky. Also the "save" vs "save and submit" buttons often leave us with unsubmitted time sheets or vacation requests.
Reviewer Source 
Source: SoftwareAdvice
September 12, 2018
Lyubov P.
App administrator
Information Technology and Services, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
2/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 25, 2019

“NetSuite OpenAir Review from an admin perspective”

OverallI'm very happy with OpenAir and the extend to which it could be customized to the needs of the specific corporate organization. It is designed to cover a lot of corporate processes which gives it the potential to make it a primary corporate tool.
ProsOne of the main advantages of OpenAir is extend to which it could be customized to the clients needs. It also can be eintegrated with other business systems that an organization uses - for example SAP. This is a huge advantage because it saves a lot of manual work especially for the accounting department.
ConsOpenAir is not very user friendly. also its design is not enough intuitive. What is more the new GUI is very confusing for users used to the previous design. One more drawback is that the OpenAir mobile app is not very convenient. It needs further development to make it equally useful as the web app.
Reviewer Source 
Source: Capterra
February 25, 2019
Steve J.
Dir of Acctng
Computer Software, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 30, 2019

“OpenAir makes project tracking easy”

OverallOverall, we have been pleased with the performance and functionality, as well as the support response when needed has been great.
ProsI like the ease of use, seamless integration with most major platforms, flexibility and value proposition.
ConsThe feature that would be most helpful for us would be an additional column to input the baseline project hours and cost and have it be frozen. This way we could track changes in scope much easier.
Reviewer Source 
Source: Capterra
April 30, 2019
Alexa H.
Sr. BDM
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 12, 2019

“Great DIY Solution”

ProsLove all the functionality of reports, saved searches and custom fields. Easy to add fields and publish them to transaction pages.
ConsCreating reports is not always intuitive as you think it should be. For more complex reports you need to really understand where the data is coming from before you can create a report using it.
Reviewer Source 
Source: Capterra
July 12, 2019
Mihail G.
Assistant Controller
Information Technology and Services, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 26, 2019

“Great ERP system to solve our needs!”

OverallWe had need to solve our revenue recognition and financial reporting and with NetSuite we did streamline the process and automated month-end closing process. Thanks,
ProsEasy to operate, searching for a transaction is improved based on the other softwares and great ERP product.
ConsThe ability to connect with other softwares.
Reviewer Source 
Source: Capterra
April 26, 2019
Dana M.
Administrative Assistant
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 25, 2018

“Great system for time sheet & expense reporting”

ProsGreat system for time sheet & expense reporting - very easy to use once you get the hang of it. Proxy access rights work seamlessly.
ConsA little labor intensive, but you can format the system to pre-populate some fields to make data entry smoother.
Reviewer Source 
Source: Capterra
April 25, 2018
Christopher M.
Sr. Technical & Development Trainer
Computer Software, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 3, 2019

“OpenAir review”

OverallOverall, I like the software and am anxious to see how they improve it next!
ProsI like that it has the capability to integrate with things like Salesforce and Jira, making it easier for users to complete multiple tasks in one spot.
ConsThe UI still needs a bit of work. It is not easy to navigate through the platform and things are often "hidden" from plain sight.
Reviewer Source 
Source: Capterra
October 3, 2019
Kenneth V.
Junior Art Director
Marketing and Advertising, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
December 14, 2017

“Great Timesheet Program”

ProsThis is a pretty easy interface to navigate through to record and keep track of all your hours and PTO for projects.
ConsIt's difficult and not intuitive when it comes to trying to edit your hours after submitting your timesheet. It's also a little cumbersome that you can't record some of your hours ahead of time if you know you'll be on PTO.
Reviewer Source 
Source: SoftwareAdvice
December 14, 2017
Kendal B.
Delivery Operations Manager
Information Technology and Services, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
August 10, 2017

“Almost There”

OverallMy PM's choose to use this tool only for Resource & Time Management. I'm having a hard time getting them to use this as a Project Management Tool.
ProsResource Management through Bookings - I can easily see what my Resource's utilization & Bench time is.
ConsProjects and Bookings could be connected better. Reporting could benefit with more complex reporting. Resource Management Planner view could use a zoom in feature. Project Task Management could be more complex.
Reviewer Source 
Source: SoftwareAdvice
August 10, 2017
Brenda H.
SIC
Computer Software, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 21, 2018

“OpenAir review”

ProsCan access from your phone to enter\submit time and expenses
ConsIf you enter a wrong amount on an expense, you have to delete the record and create a new one. Sometimes not all of the tasks for time entry show up so I have to wait to use it via the computer.
Reviewer Source 
Source: Capterra
August 21, 2018
Patricia C.
General Accountant
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 11, 2019

“OpenAir Review”

ProsAbility to customize to our needs for the user view and the different user levels
ConsIntegration between other systems and the ability to make changes after an integration has been completed.
Reviewer Source 
Source: Capterra
April 11, 2019
Verified Reviewer
Information Technology and Services, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
February 1, 2019

“Meh...”

ProsI've used mostly for time tracking, and not seen the admin access/reporting. However, from an end user perspective, it's basically the same as every other time tracking suite.
Consthe UX seems a bit outdated compared to many others.
Reviewer Source 
Source: Capterra
February 1, 2019
mohamed a.
L3 Support Engineer and Service Management
Telecommunications, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
January 3, 2019

“openair cloud version is very easy to use”

Pros- Easy to use. - Centralized location make booking and timesheets, so we can generate reports about how the resources are utilized during the week. - also we use it to book a vacation so it can be easily tracked. - you can also check the current projects and the time spend on each project which helps in identifying the areas which need improvement within the org
Consthe way to edit timesheets and projects, is a little bit confusing for someone who dealing with it for the first time.
Reviewer Source 
Source: GetApp
January 3, 2019
Verified Reviewer
Computer Software, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
June 13, 2018

“Great software for PM, time & expense ”

ProsGreat at tracking time & expense. Easy to use to keep track of projects & resources on the projects. Able to do T&M billing easily
ConsReporting capabilities somewhat limited and hard to integrate with our other software - overall just lacks customization ability
Reviewer Source 
Source: Capterra
June 13, 2018
Christian P.
VP of HR & Finance
Information Technology and Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 12, 2018

“Great PM tool, but too many features for my needs.”

OverallTime tracking, resource management
ProsI like the many different options it presents for setting up projects and assigning resources. Also, great way to track time and progress bill.
ConsIf you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.
Reviewer Source 
Source: Capterra
January 12, 2018
Avatar Image
Jonathan S.
Operations Manager
Hospital & Health Care, Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
October 10, 2017

“Great tool but lacked some data integrations”

ProsRobust features that we could leverage across our services business. Provided scheduling tools that allowed for visibility into areas of high and low utilization for scheduling.
ConsLack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.
Reviewer Source 
Source: Capterra
October 10, 2017
Verified Reviewer
Telecommunications, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
1/5
Customer Service
3/5
Features
2/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
February 8, 2018

“Buyer Beware”

OverallHas good billing functionality
ProsTimesheet and expenses approval workflows. milestone and T&M billing rules.
ConsWBS very difficult to work with. Reporting leaves much to be desired. Buggy, inconsistent behaviour. lacks functionality. slow/poor performance.
Reviewer Source 
Source: Capterra
February 8, 2018
Michael N.
IT Security Consultant
Security and Investigations, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
8/10
Source: Capterra
July 18, 2017

“its a typical tracking app”

Overalltransparent time tracking
Prosit helps track all client billable hours and notes and can pull in data from SFDC. I can break out hours per day and comment per each
Consnot as customizable as I would like. I wish we could turn some of the "features" off. Forcing comments makes my time entry quite tedious
Source: Capterra
July 18, 2017
Molly E.
Operations Manager
Environmental Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
2/5
Ease of Use
2/5
Customer Service
4/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
January 24, 2019

“OpenAir is NOT Fully Integrated w/ NetSuite”

ProsThe customer support team has been great, likely because we have had so many issues.
ConsThe usability, the fact that is was advertised and sold to us as fully integrated with NetSuite (it's parent company which houses all financials) and the increasingly common issues that arise for no reason.
Reviewer Source 
Source: Capterra
January 24, 2019
Rakesh .
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
August 28, 2013

“Professional Services Automation Made Simple”

OverallNetSuite OpenAir is an excellent solution that combines a comprehensive approach with convenience. Thanks to its integration and customization capabilities, it also extends typical PSA solutions and makes it easy for PSA organizations to track their efforts and be more successful. Integration with multiple CRM and ERP systems at the front end and back end ensures extensibility and easier processing of routine tasks
Prosspecific customizations within the solution makes it an interesting and innovative solution. For example, the solution integrates with iPhones and iPads.
Source: GetApp
August 28, 2013
Avatar Image
Emilio M.
QA Engineer
Internet, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
January 21, 2019

“Pretty standard as timesheet tools go.”

ProsSet up for first use was mostly pain free.
Conssetting up the same timesheet over and over again is a bit of a chore. There is no memory of what you did the last time you used it.
Reviewer Source 
Source: Capterra
January 21, 2019
Gina G.
HR Analyst
Marketing and Advertising, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 13, 2018

“Great for time tracking and reporting!”

ProsOpenAir is user friendly and integrates with multiple in house systems.
ConsNo cons! I am not familiar with other time systems but OpenAir seems to have it all!
Reviewer Source 
Source: Capterra
September 13, 2018
Verified Reviewer
Computer Software, 501-1000 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 5, 2018

“strong PSA tool”

Pros* strong PSA tool which covers most of the project management aspects including task management, scheduling, resource management, timesheet, billing and invoicing, expense management, revenue tracking etc.
Cons* UI needs improvement as navigation in resource scheduling and project budgeting takes longer time
Reviewer Source 
Source: Capterra
December 5, 2018
Verified Reviewer
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Features
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
December 22, 2018

“Hard to use but good features”

OverallPainful at first, and even still to this day, but data is all organized and clean.
ProsGreat features and tracking of expenses, time, etc. Secure, we used it with SSO Mobile app
ConsSo hard to get used to. Not intuitive. Things aren't where you would expect them to be. Slow at times.
Reviewer Source 
Source: Capterra
December 22, 2018
Ron K.
Director - Sales Development
Internet, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: GetApp
September 27, 2016

Source: GetApp
September 27, 2016