# NetSuite SuiteProjects Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NetSuite SuiteProjects Pro the right Professional Services Automation solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153572/NetSuite-OpenAir/reviews --- NetSuite SuiteProjects Pro 3.9 (43) [View alternatives](https://www.capterra.com/p/153572/NetSuite-OpenAir/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NetSuite SuiteProjects Pro Ease of use 3.2 Customer Service 3.4 ## Pros and Cons in Reviews anil d AWS Developer( works for Coca-cola Company)Computer Software, 10,001+ employeesUsed the software for: More than 2 years. “Very easy to use and it is very easy to pull reports like time sheets and utilization in scheduled basis.“ June 30, 2020 SB Shahzad B Operations AssociateEvents Services, 51 - 200 employeesUsed the software for: 6-12 months. “Sometimes its difficult to navigate.“ December 18, 2024 Vasilis G Mechanical EngineerHigher Education, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Its price makes it very difficult to be used by small and mid-range companies“ December 27, 2022 Fabio K Senior specialist project managerComputer Software, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It’s not very user friendly and financial management lacks a lot of functionalities such as producing customer reports which has to be done manually“ December 20, 2022 JM Jamie M Creative DirectorDesign, 11 - 50 employeesUsed the software for: 6-12 months. “The tabs and user interface made no sense.“ April 22, 2021 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sales Commission Analyst Computer Software Used the software for: 1-2 years ### "Great software for PM, time & expense " June 13, 2018 4.0 Pros Great at tracking time & expense. Easy to use to keep track of projects & resources on the projects. Able to do T&M billing easily Cons Reporting capabilities somewhat limited and hard to integrate with our other software - overall just lacks customization ability Review Source SB Shahzad B. Operations Associate Events Services Used the software for: 6-12 months ### "Highly Recommended." December 18, 2024 4.0 My overall experience has been good. Infect I enjoy raising PO using this tool. Pros I use NetSuite to raise PO for vendors. Its easy to use and convenient to track. Cons The interface could be improved. Sometimes its difficult to navigate. Review Source RR Rufus R. Technology Business Consultant Financial Services Used the software for: 2+ years ### "Don't use unless you want to waste employee's time" November 18, 2024 2.0 Pros The API would automatically update the timesheet from Dev Ops if it wasn't broken (which it regularly was) Cons Clunky, unintuitive layout, boxes too small to read the values entered, too many buttons. Review Source Lyubov P. App administrator Information Technology and Services Used the software for: 6-12 months ### "NetSuite OpenAir Review from an admin perspective" February 25, 2019 5.0 I'm very happy with OpenAir and the extend to which it could be customized to the needs of the specific corporate organization. It is designed to cover a lot of corporate processes which gives it the potential to make it a primary corporate tool. Pros One of the main advantages of OpenAir is extend to which it could be customized to the clients needs. It also can be eintegrated with other business systems that an organization uses - for example SAP. This is a huge advantage because it saves a lot of manual work especially for the accounting department. Cons OpenAir is not very user friendly. also its design is not enough intuitive. What is more the new GUI is very confusing for users used to the previous design. One more drawback is that the OpenAir mobile app is not very convenient. It needs further development to make it equally useful as the web app. Review Source VR Verified Reviewer Lead Functional Consultant Information Technology and Services Used the software for: 6-12 months ### "Meh..." February 1, 2019 4.0 Pros I've used mostly for time tracking, and not seen the admin access/reporting. However, from an end user perspective, it's basically the same as every other time tracking suite. Cons the UX seems a bit outdated compared to many others. Review Source VR Verified Reviewer Product Owner Computer Software Used the software for: 1-2 years ### "Hard to use but good features" December 22, 2018 3.0 Painful at first, and even still to this day, but data is all organized and clean. Pros Great features and tracking of expenses, time, etc. Secure, we used it with SSO Mobile app Cons So hard to get used to. Not intuitive. Things aren't where you would expect them to be. Slow at times. Review Source Michael N. IT Security Consultant Security and Investigations Used the software for: Less than 6 months ### "its a typical tracking app" July 18, 2017 4.0 transparent time tracking Pros it helps track all client billable hours and notes and can pull in data from SFDC. I can break out hours per day and comment per each Cons not as customizable as I would like. I wish we could turn some of the "features" off. Forcing comments makes my time entry quite tedious Review Source VR Verified Reviewer Mechanical Engineer Higher Education Used the software for: Less than 6 months ### "Comprehensive, Customizable, but Complex and Expensive" December 27, 2022 5.0 Pros designed to seamlessly integrate with other NetSuite products, making it easier for businesses to manage their financial and operational data in one place. Easy financial reports generation. Makes OPEX calculation simpler and more reliable. Cons Its price makes it very difficult to be used by small and mid-range companies Review Source Response from Oracle January 6, 2023 Thanks for taking the time to leave a review! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite Daniel C. Consultant Accounting Used the software for: Less than 6 months ### "OpenAir is a great new tool for project accounting" October 31, 2019 5.0 After implementation this is a great tool for project accounting and I would recommend to anyone where project accounting is a large part of business. Pros NetSuite has added so many great features with OpenAir. The original Projects in NetSuite were not very robust but this tool handles so many processes. Cons It can be difficult to keep buying addons for your NetSuite instance. The OpenAir module requires implementation and cannot just be plugged in. Review Source VR Verified Reviewer Senior Manager Operations Computer Software Used the software for: I used a free trial ### "strong PSA tool" December 5, 2018 4.0 Pros \* strong PSA tool which covers most of the project management aspects including task management, scheduling, resource management, timesheet, billing and invoicing, expense management, revenue tracking etc. Cons \* UI needs improvement as navigation in resource scheduling and project budgeting takes longer time Review Source KV Kenneth V. Junior Art Director Marketing and Advertising Used the software for: 1-2 years ### "Great Timesheet Program" December 14, 2017 4.0 Pros This is a pretty easy interface to navigate through to record and keep track of all your hours and PTO for projects. Cons It's difficult and not intuitive when it comes to trying to edit your hours after submitting your timesheet. It's also a little cumbersome that you can't record some of your hours ahead of time if you know you'll be on PTO. Review Source PC Patricia C. General Accountant Hospital & Health Care Used the software for: 1-2 years ### "OpenAir Review" April 11, 2019 4.0 Pros Ability to customize to our needs for the user view and the different user levels Cons Integration between other systems and the ability to make changes after an integration has been completed. Review Source ME Molly E. Operations Manager Environmental Services Used the software for: 6-12 months ### "OpenAir is NOT Fully Integrated w/ NetSuite" January 24, 2019 2.0 Pros The customer support team has been great, likely because we have had so many issues. Cons The usability, the fact that is was advertised and sold to us as fully integrated with NetSuite (it's parent company which houses all financials) and the increasingly common issues that arise for no reason. Review Source GG Gina G. HR Analyst Marketing and Advertising Used the software for: 6-12 months ### "Great for time tracking and reporting!" September 13, 2018 5.0 Pros OpenAir is user friendly and integrates with multiple in house systems. Cons No cons! I am not familiar with other time systems but OpenAir seems to have it all! Review Source LS Lisa S. Administrator Food Production Used the software for: 6-12 months ### "Powerful in theory, but execution and performance are major letdowns" March 30, 2026 2.0 Overall, the transition to NetSuite has been a struggle. The combination of system lag and a failed implementation has hurt our productivity rather than helping it. It feels like we are paying for a premium enterprise solution but receiving subpar support and performance. Pros NetSuite is a comprehensive tool that technically houses all business data in one place, which is why we chose it. Cons "The system performance is extremely poor; we deal with constant lag that significantly slows down our daily tasks. Additionally, the functionality does not align with our actual business processes because the implementation team was not helpful. They didn't take the time to understand our workflows, and we were left with a system that feels like a 'round peg in a square hole.' We also received almost no training, which has made adoption difficult and frustrating for the entire team Review Source MC Monica C. Talent Consulant Management Consulting Used the software for: 1-2 years ### "NetSuite OpenAir" November 14, 2024 3.0 Overall OpenAir has been tedious when it comes to using it for timekeeping and keeping track of projects. The reporting out of the system is lacking, therefore, have to use separate smartsheets in order to keep up with project assignments. There currently isn't functionality that allows for auto approval, which other platforms allow for. Pros The ability to have multiple timesheets available for the same time period. Cons Having to add notes for each and every activity when tracking time. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company wide decision in order to separate sales projects and consulting time keeping Review Source MC Michael C. Sr. Director Professional Services Human Resources Used the software for: 2+ years ### "OPenAir for Services Organizations" November 8, 2024 4.0 Have used it manage our projects, billing and time tracking for 5+ years integrated with Netsuite. AS the organization has evolved we have had to push OpenAir to limitations of the system to conform to current and evolving business processes Pros OpenAir has robust capabilities when implemented from the groun dup properly thinking of future use and change in mind Cons Custom reporting and data can sometime be hard to extract for exact end user reports Alternatives considered [Kantata](https://www.capterra.com/p/110832/kantata/) Reason for choosing NetSuite SuiteProjects Pro Integration with backend NetSuite and initial capabilities for resource management and project budget tracking to drive customer invoicing. Review Source HC Heather C. VP, Professional Services Information Technology and Services Used the software for: 2+ years ### "There are way better products in the market." August 25, 2021 2.0 We were trying to run a 150+ consulting firm and outside of time tracking/project tracking/invoicing, there was very little of the product that we could use. Even the parts we were using were quite clunky. Pros This product is very configurable but be careful... one change can have a significant impact. In my view, it was too configurable but at least it wasn't "what you see is what you get". Time tracking was ok. Cons Pretty much everything. The reporting module was horrible. Resource management was clunky. The product seems to never evolve or change. This is a big company so don't expect personalized treatment. Review Source RH Ralston H. Senior Staff Accountant Information Technology and Services Used the software for: 2+ years ### "Perfect Software for a service company" September 13, 2022 5.0 I used the software for 15 years and I had a wonderful experience using the softwarw. Pros The ease of use. I was able to learn the software quite easily and quickly. Cons To be honest, I did not dislike anything about it. I loved all the features that I used. Reason for choosing NetSuite SuiteProjects Pro Openair was more cost-effective. Review Source Response from Oracle September 21, 2022 Thanks for taking the time to leave a review, Ralston! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite JG Jennie G. Director of Special Projects Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good riddance!" January 21, 2020 3.0 Pros My company used this software for almost 13 years. It wasn't completely awful, as evidenced by the fact that we stuck with it for as long as we did, but I don't have a lot of good things to say about it. It was visually appealing, and once you got the hang of it, the navigation became somewhat intuitive. That's about it. Cons This software is cumbersome and rigid, and there are so many simple functions that it can't do that it's hard to understand why wasted their time making everything else so complex. The customer service is AWFUL - long waits to talk to people who are reading from a script. Their online help forum, SuiteAnswers, is equally bad. Most of the information is ancient. However, as I think about it, that probably doesn't matter, because OpenAir hasn't made any significant changes to its platform for many years, despite the fact that they said over and over and over that an update was right around the corner. The very worst thing about it is the astronomically high price. For between 15 - 20 users we were paying over $20K/year. It was overwhelming to think about changing since we had so much data stored in the system, but we have finally taken the leap not to renew our contract and move to BigTime, and I couldn't be happier. Review Source VR Verified Reviewer AWS Developer( works for Coca-cola Company) Computer Software Used the software for: 2+ years ### "Best expensive and project management tool" June 30, 2020 5.0 Good software for maintaining expense and project time management and reporting tool. Pros Very easy to use and it is very easy to pull reports like time sheets and utilization in scheduled basis.Also easy to evaluate Vacation OFF timing of resource and it will help on OPEX cost estimations and tracking.overall user interface is good and easy to generate reports.easy to integrate with JIRA. Cons Not really much but sometimes I feel they can do little more improvements on user interface and sometime it is little time taking method for editing submitted time-sheets. Review Source KL Kyle L. CFO Oil & Energy Used the software for: 6-12 months ### "Great Time Keeping and PM Software" February 12, 2021 5.0 My overall experience has been great. The tool has reduced the time and energy needed to complete these often labor intensive and activities and freed up my time to do more value added work. Pros This software is perfect for time tracking, project management and invoicing for a professional services organization. It reduces administrative overhead time by seamlessly integrating all of these critical functions. By setting up your projects on the front-end, it allows your organization to more effectively manage your team and projects. Cons The software is an optimal solution for full integration for project management and administration; however, it did take some time to learn all of the idiosyncrasies of the tool. Once you get proficient, the software is a dream. Reason for choosing NetSuite SuiteProjects Pro NetSuite offered the best overall integrated solution to solve my organization's needs. Review Source VR Verified Reviewer Senior specialist project manager Computer Software Used the software for: 2+ years ### "Good time tracking, limited project management features" December 20, 2022 4.0 Used for approximately 3 years to manage project, time tracking and resource management Pros It’s a great tool for time tracking and reporting. simple reports that can be shared with customers Cons Not many features for project management and resource management capabilities is limited. Also not very user friendly and requires training on its functionalities Review Source VR Verified Reviewer tech lead Outsourcing/Offshoring Used the software for: 2+ years ### "If you want to implement this, avoid if possible…" November 22, 2023 2.0 Pros Not many good things to say in order to fit 40 characters, but I’ll try - it’s very feature rich and very configurable. Cons Poor implementation, extremely clunky, a classic Oracle corporate product. Review Source JM Jamie M. Creative Director Design Used the software for: 6-12 months ### "Looks like something out of the 80s" April 22, 2021 2.0 We needed to track our time on projects for billing purposes. Pros I can't say many positive things about this, it kept the timesheet data recorded. It was relatively easy to add new client and jobs. Cons It was NOT user friendly. The tabs and user interface made no sense. The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client. Just clunky and difficult for no reason. We never used it for more than that and they increased the price substantially despite our light use. We cancelled and went with another service. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.