# Page 2 | NetSuite SuiteProjects Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is NetSuite SuiteProjects Pro the right Professional Services Automation solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153572/NetSuite-OpenAir/reviews --- NetSuite SuiteProjects Pro 3.9 (43) [View alternatives](https://www.capterra.com/p/153572/NetSuite-OpenAir/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of NetSuite SuiteProjects Pro ## Showing most helpful reviews Showing 26-43 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PR Pepijn R. Marketplace specialist Luxury Goods & Jewelry Used the software for: 2+ years ### "Pepijn's review" August 24, 2023 5.0 Pros What I like most about Netsuite openair is that it is really good to connect to other systems. Cons I don't like the speed of it very much, sometimes it is a bit slow. Review Source VR Verified Reviewer Sr. Director of Professional Services Telecommunications Used the software for: 1-2 years ### "Buyer Beware" February 8, 2018 2.0 Has good billing functionality Pros Timesheet and expenses approval workflows. milestone and T&M billing rules. Cons WBS very difficult to work with. Reporting leaves much to be desired. Buggy, inconsistent behaviour. lacks functionality. slow/poor performance. Review Source AM Aaron M. Sr Software Engineer Oil & Energy Used the software for: 1-2 years ### "Terrible Application " February 11, 2021 1.0 Just a terribly put together application, I think it has potential but someone fell short of development. Pros Tracking project progress and time is the only thing this is good for. Heaven forbid you forget something and you have to start all over. Cons This application is not good, so many missing features and it's only good for tracking your time and project updates. You have to refresh every change, it erases everything if you forgot to add something. Out of 5 stars I'd give it a half star if possible Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Company was acquired and switched to Netsuite Review Source SJ Steve J. Dir of Acctng Computer Software Used the software for: 2+ years ### "OpenAir makes project tracking easy" April 30, 2019 5.0 Overall, we have been pleased with the performance and functionality, as well as the support response when needed has been great. Pros I like the ease of use, seamless integration with most major platforms, flexibility and value proposition. Cons The feature that would be most helpful for us would be an additional column to input the baseline project hours and cost and have it be frozen. This way we could track changes in scope much easier. Review Source CM Cody M. Controller Online Media Used the software for: 1-2 years ### "Only Niche Industries Should Consider This" June 5, 2021 3.0 Rather negative - the company I worked for, a Marketing agency, really should not have selected OpenAir. I believe it to be better suited for niche companies who may have non-accounting staff entering transactions/data in a streamlined manner that would then port over to the primary accounting system, NetSuiet. Pros OpenAir is designed to integrate with NetSuite and it is possible to do a high volume of billing and tasks efficiently using OpenAir. The software is fairly streamlined to be able to move quickly and process recurring tasks in such a way that non-accounting staff can be comfortable in the UI too. Cons At my prior company, we were plagued with sync issues whereby data would not port over to Netsuite. Having to constantly work to keep the 2 systems in sync by troubleshooting, activating/de-activating various accounts/projects/etc., and sometimes just guessing at fixes drained significant time that could have been spent in more productive ways. Review Source SW Savannah W. Talent Acquisition Specialist Information Technology and Services Used the software for: 2+ years ### "You can likely make OpenAir work for your needs" September 12, 2018 4.0 Pros We've really been able to make OA work for us. We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking. The ability to do all of that in one system is nice. It's fairly customizable if you're tech savvy. Cons Despite constantly adjusting bookings and information in the OA system, it always seems like incorrect or outdated information sticks around. We've taken to calling them "OpenAir Gremlins". It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is. It's also not the most user friendly. Filters allow for highly customizable content, which is great, but can be a bit clunky. Also the "save" vs "save and submit" buttons often leave us with unsubmitted time sheets or vacation requests. Review Source AH Alexa H. Sr. BDM Retail Used the software for: 2+ years ### "Great DIY Solution" July 12, 2019 5.0 Pros Love all the functionality of reports, saved searches and custom fields. Easy to add fields and publish them to transaction pages. Cons Creating reports is not always intuitive as you think it should be. For more complex reports you need to really understand where the data is coming from before you can create a report using it. Review Source MG Mihail G. Assistant Controller Information Technology and Services Used the software for: 2+ years ### "Great ERP system to solve our needs!" April 26, 2019 5.0 We had need to solve our revenue recognition and financial reporting and with NetSuite we did streamline the process and automated month-end closing process. Thanks, Pros Easy to operate, searching for a transaction is improved based on the other softwares and great ERP product. Cons The ability to connect with other softwares. Review Source CM Christopher M. Sr. Technical & Development Trainer Computer Software Used the software for: 1-2 years ### "OpenAir review" October 3, 2019 4.0 Overall, I like the software and am anxious to see how they improve it next! Pros I like that it has the capability to integrate with things like Salesforce and Jira, making it easier for users to complete multiple tasks in one spot. Cons The UI still needs a bit of work. It is not easy to navigate through the platform and things are often "hidden" from plain sight. Review Source Jonathan S. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Great tool but lacked some data integrations" October 10, 2017 4.0 Pros Robust features that we could leverage across our services business. Provided scheduling tools that allowed for visibility into areas of high and low utilization for scheduling. Cons Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time. Review Source DM Dana M. Administrative Assistant Used the software for: 2+ years ### "Great system for time sheet & expense reporting" April 25, 2018 5.0 Pros Great system for time sheet & expense reporting - very easy to use once you get the hang of it. Proxy access rights work seamlessly. Cons A little labor intensive, but you can format the system to pre-populate some fields to make data entry smoother. Review Source KB Kendal B. Delivery Operations Manager Information Technology and Services Used the software for: 6-12 months ### "Almost There" August 10, 2017 4.0 My PM's choose to use this tool only for Resource & Time Management. I'm having a hard time getting them to use this as a Project Management Tool. Pros Resource Management through Bookings - I can easily see what my Resource's utilization & Bench time is. Cons Projects and Bookings could be connected better. Reporting could benefit with more complex reporting. Resource Management Planner view could use a zoom in feature. Project Task Management could be more complex. Review Source BH Brenda H. SIC Computer Software Used the software for: 1-2 years ### "OpenAir review" August 21, 2018 4.0 Pros Can access from your phone to enter\\submit time and expenses Cons If you enter a wrong amount on an expense, you have to delete the record and create a new one. Sometimes not all of the tasks for time entry show up so I have to wait to use it via the computer. Review Source Emilio M. QA Engineer Internet Used the software for: 6-12 months ### "Pretty standard as timesheet tools go." January 21, 2019 4.0 Pros Set up for first use was mostly pain free. Cons setting up the same timesheet over and over again is a bit of a chore. There is no memory of what you did the last time you used it. Review Source Ron K. Director - Sales Development Internet Used the software for: 1-2 years ### "null" September 27, 2016 5.0 Review Source mA mohamed A. L3 Support Engineer and Service Management Telecommunications Used the software for: 6-12 months ### "openair cloud version is very easy to use" January 3, 2019 5.0 Pros \- Easy to use. - Centralized location make booking and timesheets, so we can generate reports about how the resources are utilized during the week. - also we use it to book a vacation so it can be easily tracked. - you can also check the current projects and the time spend on each project which helps in identifying the areas which need improvement within the org Cons the way to edit timesheets and projects, is a little bit confusing for someone who dealing with it for the first time. Review Source CP Christian P. VP of HR & Finance Information Technology and Services Used the software for: 6-12 months ### "Great PM tool, but too many features for my needs." January 12, 2018 4.0 Time tracking, resource management Pros I like the many different options it presents for setting up projects and assigning resources. Also, great way to track time and progress bill. Cons If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir. Review Source R Rakesh Used the software for: ### "Professional Services Automation Made Simple" August 28, 2013 5.0 NetSuite OpenAir is an excellent solution that combines a comprehensive approach with convenience. Thanks to its integration and customization capabilities, it also extends typical PSA solutions and makes it easy for PSA organizations to track their efforts and be more successful. Integration with multiple CRM and ERP systems at the front end and back end ensures extensibility and easier processing of routine tasks Pros specific customizations within the solution makes it an interesting and innovative solution. For example, the solution integrates with iPhones and iPads. 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