Best For

High-reliability, quality-centric industries such as Energy, Construction, Manufacturing, Government, and Biotechnology.

Product Details

Trusted by large organizations with unique requirements, DevonWay QMS is tailored to your exact business rules, data, and workflow. Customers such as Framatome, Arizona Public Service, and Idaho National Laboratory use our Quality Management applications to help them comply with ISO 9001 standards, minimize risk, and resolve deficiencies. Our U.S. based experts are available 24/7/365 after implementation to ensure you meet your goals over the long term.

Contact Details

DevonWay

https://www.devonway.com/

Founded in 2005

Located in United States

Starting Price

  • Not provided by vendor

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

DevonWay Features

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

DevonWay Reviews

Showing 5 of 30 reviews
Overall
4.6/5
Ease of Use
4.5/5
Customer Service
4.9/5
Avatar Image
Mark C.
Director Of Operations - Global Service
Hospital & Health Care, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 30, 2018

“Productivity Software”

OverallIt's been an excellent experience with Devonway. We need to track multi-million $ productivity improvement projects across the globe and Devonway has made that seamless.
ProsVery easy to implement. Good user interface. Easy to learn and use - very intuitive.
ConsReporting module took a lot of time to get right.

Vendor Response

By DevonWay on December 4, 2018
Mark, thanks so much for your overwhelmingly positive review of DevonWay. Our teams are very focused on building products with ease of use in mind so we're delighted to have hit the mark with such a large number of global users and projects at GE!
Reviewer Source 
Source: Capterra
November 30, 2018
Ron E.
OR and PI Consultant
Utilities, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 5, 2017

“High earned value for your clicks and key strokes.”

OverallI have had the opportunity to utilize DevonWay in multiple enterprise situations. I have also had the pleasant experience of implementing DevonWay as an enterprise, single-point entry system for greater than 6000 individuals and integrating several diverse applications from action tracking and regulatory corrective actions, to work management and equipment database maintenance. DevonWay has such an intuitive look and feel that anyone who has searched the internet, uses email, and at the extreme has shopped on the web, can easily use DevonWay. I have used DevonWay as a "front end" for less user friendly programs to make them more effective and I have used DevonWay to integrate several legacy programs so they could be eliminated along with their maintenance and cost. I have often said that the real cost of a software system is not in buying or hosting, but in key strokes and clicks required by the workforce to produce value in the system. Will people want to use it? That is where DevonWay excels. Pros: Ease of use for both those who input and those who use the input. The information you want at your fingertips, not waiting for someone to provide a dated report in order to take action. Large, diverse user base provides timely useful upgrades, keeping the system contemporary. You do not have to worry about having yesterday's system. Recommendations: Do not just try and replicate your current system using DevonWay. Go in with the philosophy of, if you had it to do over, knowing what you know now, what would your system look like? Who are all the customers? What would make the workforce want to use the system? If you put the right effort into figuring out what you would like in a system for now and into the future, DevonWay will create it and give you more versatility than you knew was possible.

Vendor Response

By DevonWay on January 10, 2019
Great recommendations for organizations taking their continuous improvement to the next level to increase efficiency and performance! We appreciate you sharing your broad experience with the DevonWay platform!
Source: Capterra
February 5, 2017
Penny H.
Specialist II - Performance Assurance Coordinator
Government Administration, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 5, 2017

“Heavy user of the DevonWay (LabWay) software. Plant and Project Engineering Subject Mater Expert.”

OverallEase in usage. The software is intuitive.
ProsWe have been using this software for several years now. It is very easy to use and teach DevonWay to others, even if instructing someone on how to use the software over the phone. My organization has the bulk of performance assurance issues for the entire company because of the nature of the work we are responsible for at the Idaho National Laboratory (INL). It is extremely important while working in this high pace/use area that the software functions easily for not only the person who oversees the issues but for those working in the field who submit and work through the issues that have been entered in DevonWay (LabWay). We have that ease of use with the DevonWAy (LabWay) software.
ConsI had to really think about this question. I guess if I were to have to write something that I dislike about the software that would be that I dislike changes in the software functionality. I personally dislike updates to the software. Although It is not too hard to adapt to new changes when they are incorporated, it would be nice if the software aligned more with standardized software we are currently using (i.e., Microsoft Office) so it would be even easier to adapt to the changes. Not all company's use our company standards so this may not be an issue for others.

Vendor Response

By DevonWay on October 27, 2017
Penny, thank you so much for your thoughtful review. We're glad we're providing solutions that are easy to use. We do try to make the platform upgrades as smooth as possible but will reach out to you on how we can make them more seamless.
Reviewer Source 
Source: Capterra
September 5, 2017
Suzanne G.
Sr. Safety Analyst
Utilities, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 7, 2017

“Powerful, but not always user friendly - improving, though”

OverallTrending and tracking functions are excellent.
ProsOnce you learn how to use DevonWay, it makes reporting and analyzing data trends possible in ways we weren't able to before. I see the power of it, and want to be able to fully utilize it. When we have an issue or question, DevonWay is very responsive.
ConsUser interface can be confusing. Those who don't use it frequently have difficulty figuring out what's being asked of them, or how to find what they're looking for. Many steps to accomplish just about anything. DevonWay is clearly taking steps to address these issues, but there's a way to go, yet.

Vendor Response

By DevonWay on September 19, 2017
We're so glad our solutions are helping APS find meaningful insights into your data. We do continue to focus our efforts on ease of use so anyone can use it, and as always we welcome user feedback. There is a Feedback option in the top right menu to send your comments and suggestions directly to us. Thank you for taking the time to comment!
Reviewer Source 
Source: Capterra
September 7, 2017
Jim K.
Director, Economic Strategies
Utilities, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Source: Capterra
June 2, 2017

“Long-time user of DevonWay products. Apprecite continuous improvement.”

OverallHelps us run our business and collaborate with hundredsof people from around the country.
ProsThe ability to work with DevonWay staff at all levels to configure the product that does exactly what I need it to do. I also appreciate the significant number of enhancements that have been made in the last year or two to make products more user-friendly.
ConsThere is definitely a learning curve involved in using the different modules and it can be difficult to force myself to take the time needed in order to use the products optimally. Use of the DevonWay products is not my core function per se, however, I have the sense that there is so much more I could be doing with them that would improve my overall efficiency (I feel the same way about Excel, for instance). I think the more casual user (e.g. our members) struggles, even more, to learn the software as they simply don't use it enough to lock the processes into memory and they constantly have to ask how to do the same tasks. Perhaps context sensitive help/FAQs would be useful. I do think the recent update to the Help system was outstanding, however.

Vendor Response

By DevonWay on January 10, 2019
Jim, thanks so much for both your positive review and feedback. We did take your suggestion to heart and did implement context sensitive help and online documentation. You are right, the needs for casual and advanced users are different so we kept this in mind as well and continue to design and develop ease of use for users at all levels. Thanks so much for your continued support of DevonWay and allowing us to be of service to the alliance!
Source: Capterra
June 2, 2017