# Imagicle Call Recording Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Imagicle Call Recording Software - reviews, pricing plans, popular comparisons to other Call Recording products and more. Source: https://www.capterra.com/p/153588/http-www-imagicle-com --- # Imagicle Call Recording Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Imagicle Call Recording ## What is Imagicle Call Recording? Imagicle Call Recording is a scalable and secure recording solution for Cisco UC platforms, dedicated to every company that needs to record calls either for critical services with legal requirements, operator training, or to keep track of important conversations. Compliant with every regulation, Imagicle Call Recording offers three recording modes (Always On, On Demand, and Live Keep) and reporting. Compatible with Cisco and Broadworks and available for subscription on Cisco GPL Solutions +. ## What is Imagicle Call Recording used for? [Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Imagicle Call Recording?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.imagicle.com/&name=Imagicle Call Recording) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Imagicle Call Recording 4.5 (10) VS. [4.8 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $1 Flat Rate Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (10) Ease Of Use 4.8 (323) Value For Money 4.6 (8) Value For Money 4.7 (250) Customer Service 4.6 (9) Customer Service 4.8 (315) ## Imagicle Call Recording alternatives [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153588/http-www-imagicle-com/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Performance Metrics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Queue Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Voice Mail 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Imagicle Call Recording 14 features Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Distribute/route/connect calls Listen to live phone conversations for the purpose of training and assessing agent performance Sends voice calls to a specific queue based on predetermined criteria Highlight specific time marks for annotation and review purposes Voice conversion to text Computer-telephony integration is the use of computers to manage telephone calls Move files across different systems or networks Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Record the audio of phone conversations for quality assurance purposes A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitor wait time and abandonment for incoming requests that have not been routed Record live video calls to play later Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.4 (10) 4.4 Based on 10 reviews ## Pricing Value for money 4.6 (8) Free Trial Basic $1.00 Flat Rate, Value for money 4.6 (8) 4.6 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (9) 4.6 Based on 9 reviews ## User reviews Overall rating 4.5 Based on 10 reviews Filter by rating 5(5) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Help Desk Technician Hospital & Health Care ### "Powerful tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 24, 2025 Useful tool to manage the high volume of calls received Pros Vast suite of features to manage and organize calls, which can be enabled/disabled by administrators and customized by users. Good integration with Cisco Jabber Cons Program is not the most stable. Although the interface is highly configurable, many employees only use a small section Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FG Federico G. Network Engineer Information Technology and Services ### " Revolutionary in ease of use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 20, 2020 Pros Easy to use and really intuitive. It has added several features compared to the old software. Cons Currently I have not found any negatives in using the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2020 Thank you for your feedback! We really appreciate it. If you want find out more about the latest news of Imagicle UC Suite, contact us! EV Emiliano V. Analyst Public Policy ### "Simple and Usefull" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 13, 2020 Pros The product is very easy and simple to use, is a powerfull solution for manage all the problem linked to call recording! Cons For my use there are not so many issue to report, the only difficult I saw is that the software require a technician to setting it up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2020 Thank you for your review of Imagicle Call Recording. Our commitment is to make communications faster, smarter, easier for our customers. We are happy to have succeeded in this with you! If you need any help in the future about project deployment, implementation, integration and training, a dedicated team can help you: https://www.imagicle.com/en-us/advanced-services JH Jared H. IT Manager Government Administration ### "Easy button for call recording" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2020 Great product for our needs. Our call center supervisors and manager have immediate visibility into any reported issues and use the recordings for training and counseling. Pros The product is very intuitive and inexpensive. Our supervisors were able to use calls in their weekly training and quarterly reviews within a few days of deploying this product. Cons The best support agents live in Italy (company headquarters) which is a large time offset for US West Coast. We had some difficulty getting this software installed but it has worked flawlessly since then. Reasons for choosing Imagicle Call Recording Imagicle has a comparable product and superior pricing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2020 Thank you for your review! We really appreciate it. If you need any help in the future about the installation, a dedicated team can help you: https://www.imagicle.com/en-us/advanced-services MA Mohammad A. Cloud Collaboration Consultant Telecommunications ### "Imagicle a complete suite !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2020 Pros It's not only about call recording its a complete suite in the price of call recording ! Best thing about it the flexibility and the regular upgrade and the customer oriented roadmap. Cons Nothing ! It's an amazing product with an amazing team behind it ! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2020 Hi Mohammad! Thanks a lot for your review. We are glad to hear you enjoyed our Call Recording solution and the passion of our support team. Our motto at Imagicle is "It's always a matter of happy people", and every time we make it happen, we know we are heading in the right direction. If you have any questions, reach out to us, we'll get back to you! MA Mohammed A. Presales Engineer Information Technology and Services ### "Imagicle Call Recording Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2020 Very satisfied with the product, vendor team and aftersale support Pros Simplicity and stability of the application is amazing Cons Missing screen capture capability and functionality Switched from [eleveo Workforce Optimization](https://www.capterra.com/p/92461/CallREC/) Stability and easier to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2020 Thank you for your review of Imagicle Call Recording. Our commitment is to make communications faster, smarter, easier for our customers. We are happy to have succeeded in this with you and we appreciate your advice! SG Syed Gulam M. Collaboration Consultant Telecommunications ### "IMagicle Recording" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 5, 2020 Pros Easy of Use, INtegration with other Apps Cons overlapping extension will not work with this software, we need to do some workaround Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2020 Thanks for your review! We know how important integrations are in simplifying our customers' work and making collaboration tools even broader and more efficient. If you have any doubts or questions, feel free to contact us at any time! TH Trevor H. Network Admin Oil & Energy ### "Magicle-y easy to use!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 3, 2020 Very positive. All recorded calls and retrievals work as expected and as easy as our old system. Pros Runs on Windows OS, easy to use browser based management with easy to retrieve call recording option. Also, pretty easy to upgrade periodically during the year. Cons Could be easier to integrate the software to a Cisco telephony system than it is. Though compared to alternatives it is not as difficult as some others. Reasons for choosing Imagicle Call Recording Cheaper than competitors, same type of easy to use interface for what we wanted in a solution. It looked pretty easy to manage post install was an added value incentive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 4, 2020 Thank you for your review! We really appreciate it. If you want find out more about the latest news of Imagicle UC Suite, feel free to contact us! MG Melissa G. Network Administrator Government Relations ### "Network Admin View" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 3, 2020 We have used other products and Imagicle Recording is by far the best we have used. Pros Ease of use and very simplistic. No training for clients. Cons Really nothing I can say I like least. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 4, 2020 Thank you for your feedback! We really appreciate it. If you want find out more about the latest news of Imagicle UC Suite, contact us! MC Marco C. System Engineer Telecommunications ### "Imagicle Call Recording - Simple, Easy and very Helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2020 Pros I like the simplicity and how does it work Cons Nothing, i think it's very useful without other features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 4, 2020 Thank you for your review! Your feedback is really important to us. Do you want to find out more about the latest news of Imagicle UC Suite? Contact us! [View all Reviews](https://www.capterra.com/p/153588/http-www-imagicle-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)