# Imagicle Call Recording Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Imagicle Call Recording the right Call Recording solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153588/http-www-imagicle-com/reviews

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Imagicle Call Recording

4.5 (10)

[View alternatives](https://www.capterra.com/p/153588/http-www-imagicle-com/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Imagicle Call Recording

Ease of use

4.5

Customer Service

4.6

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Help Desk Technician  
Hospital & Health Care  
Used the software for: 1-2 years

### "Powerful tool"

February 24, 2025

5.0

Useful tool to manage the high volume of calls received

Pros

Vast suite of features to manage and organize calls, which can be enabled/disabled by administrators and customized by users. Good integration with Cisco Jabber

Cons

Program is not the most stable. Although the interface is highly configurable, many employees only use a small section

Review Source

MA

Mohammad A.  
Cloud Collaboration Consultant  
Telecommunications  
Used the software for: 2+ years

### "Imagicle a complete suite !"

November 5, 2020

5.0

Pros

It's not only about call recording its a complete suite in the price of call recording ! Best thing about it the flexibility and the regular upgrade and the customer oriented roadmap.

Cons

Nothing ! It's an amazing product with an amazing team behind it !

Review Source

Response from Imagicle

November 10, 2020

Hi Mohammad! Thanks a lot for your review. We are glad to hear you enjoyed our Call Recording solution and the passion of our support team. Our motto at Imagicle is "It's always a matter of happy people", and every time we make it happen, we know we are heading in the right direction. If you have any questions, reach out to us, we'll get back to you!

MG

Melissa G.  
Network Administrator  
Government Relations  
Used the software for: 1-2 years

### "Network Admin View"

November 3, 2020

4.0

We have used other products and Imagicle Recording is by far the best we have used.

Pros

Ease of use and very simplistic. No training for clients.

Cons

Really nothing I can say I like least.

Review Source

Response from Imagicle

November 4, 2020

Thank you for your feedback! We really appreciate it. If you want find out more about the latest news of Imagicle UC Suite, contact us!

MA

Mohammed A.  
Presales Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Imagicle Call Recording Review"

November 5, 2020

5.0

Very satisfied with the product, vendor team and aftersale support

Pros

Simplicity and stability of the application is amazing

Cons

Missing screen capture capability and functionality

Switched from

[eleveo Workforce Optimization](https://www.capterra.com/p/92461/CallREC/)

Stability and easier to use

Review Source

Response from Imagicle

November 10, 2020

Thank you for your review of Imagicle Call Recording. Our commitment is to make communications faster, smarter, easier for our customers. We are happy to have succeeded in this with you and we appreciate your advice!

JH

Jared H.  
IT Manager  
Government Administration  
Used the software for: 6-12 months

### "Easy button for call recording"

November 13, 2020

5.0

Great product for our needs. Our call center supervisors and manager have immediate visibility into any reported issues and use the recordings for training and counseling.

Pros

The product is very intuitive and inexpensive. Our supervisors were able to use calls in their weekly training and quarterly reviews within a few days of deploying this product.

Cons

The best support agents live in Italy (company headquarters) which is a large time offset for US West Coast. We had some difficulty getting this software installed but it has worked flawlessly since then.

Reason for choosing Imagicle Call Recording

Imagicle has a comparable product and superior pricing.

Review Source

Response from Imagicle

November 23, 2020

Thank you for your review! We really appreciate it. If you need any help in the future about the installation, a dedicated team can help you: https://www.imagicle.com/en-us/advanced-services

EV

Emiliano V.  
Analyst  
Public Policy  
Used the software for: 1-2 years

### "Simple and Usefull"

November 13, 2020

4.0

Pros

The product is very easy and simple to use, is a powerfull solution for manage all the problem linked to call recording!

Cons

For my use there are not so many issue to report, the only difficult I saw is that the software require a technician to setting it up

Review Source

Response from Imagicle

November 23, 2020

Thank you for your review of Imagicle Call Recording. Our commitment is to make communications faster, smarter, easier for our customers. We are happy to have succeeded in this with you! If you need any help in the future about project deployment, implementation, integration and training, a dedicated team can help you: https://www.imagicle.com/en-us/advanced-services

FG

Federico G.  
Network Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### " Revolutionary in ease of use"

November 20, 2020

4.0

Pros

Easy to use and really intuitive. It has added several features compared to the old software.

Cons

Currently I have not found any negatives in using the software.

Review Source

Response from Imagicle

November 23, 2020

Thank you for your feedback! We really appreciate it. If you want find out more about the latest news of Imagicle UC Suite, contact us!

TH

Trevor H.  
Network Admin  
Oil & Energy  
Used the software for: 6-12 months

### "Magicle-y easy to use!"

November 3, 2020

4.0

Very positive. All recorded calls and retrievals work as expected and as easy as our old system.

Pros

Runs on Windows OS, easy to use browser based management with easy to retrieve call recording option. Also, pretty easy to upgrade periodically during the year.

Cons

Could be easier to integrate the software to a Cisco telephony system than it is. Though compared to alternatives it is not as difficult as some others.

Reason for choosing Imagicle Call Recording

Cheaper than competitors, same type of easy to use interface for what we wanted in a solution. It looked pretty easy to manage post install was an added value incentive.

Review Source

Response from Imagicle

November 4, 2020

Thank you for your review! We really appreciate it. If you want find out more about the latest news of Imagicle UC Suite, feel free to contact us!

SGM

Syed Gulam M.  
Collaboration Consultant  
Telecommunications  
Used the software for: 6-12 months

### "IMagicle Recording"

November 5, 2020

4.0

Pros

Easy of Use, INtegration with other Apps

Cons

overlapping extension will not work with this software, we need to do some workaround

Review Source

Response from Imagicle

November 10, 2020

Thanks for your review! We know how important integrations are in simplifying our customers' work and making collaboration tools even broader and more efficient. If you have any doubts or questions, feel free to contact us at any time!

MC

Marco C.  
System Engineer  
Telecommunications  
Used the software for: 2+ years

### "Imagicle Call Recording - Simple, Easy and very Helpful"

November 3, 2020

5.0

Pros

I like the simplicity and how does it work

Cons

Nothing, i think it's very useful without other features

Review Source

Response from Imagicle

November 4, 2020

Thank you for your review! Your feedback is really important to us. Do you want to find out more about the latest news of Imagicle UC Suite? Contact us!

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