Who Uses This Software?

Raken works with general contractors and subcontractors of any size, from small contractors to top ENR 400 companies.


Average Ratings

164 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
    See pricing details
  • Pricing Details
    Pricing options starting as low as $12 a month per user.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • RAKEN
  • www.rakenapp.com/
  • Founded 2014
  • United States

About RAKEN

Raken has been named #1 Daily Reporting Software & Top 5 Mobile App for Construction at AGC National. It's the fastest and most simple daily reporting app and time card solution, saving you time in your daily reporting process. Type or voice-to-text information during the day directly from your phone/tablet while on the jobsite. Add construction pictures, videos, dashboard insights, weather reports, and attachments to your report. Even host all of your toolbox talks within the app!


RAKEN Features

  • Accounting Integration
  • Budget Tracking/Job Costing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • CRM
  • Equipment Tracking
  • Estimating
  • Incident Reporting
  • Mobile Access
  • Offline Access
  • Residential
  • RFI & Submittals
  • Subcontractor Management
  • Contractor Database
  • Insurance Tracking
  • License Tracking
  • Permit Tracking
  • Skills & Competencies
  • Task Management
  • Work Hour Tracking

RAKEN Reviews Recently Reviewed!


Construction is Hard, But Daily Reporting Does Not Have to Be

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a software my guys in the field will and do use. It is simple as that.

Cons: Although constant updates are good, Raken does change their online site up relatively frequently as they roll out newer and better options for the product. Although the end result is good, for those who do not adapt to change in the technology world, or are not tech savvy it can be a bit frustrating.

Overall: Raken was the solution to our Daily Report Delema. Years of filing paper dailys left us with mountains of papers to file, lack of information, and inconsistent reporting. On the surface this is OK until something happens down the road that you need to look back. Sometimes a job that is over 5 years old needs to get dusted off and dredged out from the bowels of the filing cabinet. Raken solves that with its easy to use interface, cloud storage, and impressive looking reports.

What sold us the most on the product was its ability to incorporate photos into our reports. It is well worth the upgrade in the account. Since our companies owner is not around all the time it allows him to log in at the beginning of each day and quickly get a visual feel for how each of our jobs are going. And we all know that a picture is worth a thousand words. This is paramount when an issue arises; photographic proof is money- be it going into your pocket, keeping it from coming out of your pocket, or in the monetary value of time.

Although I would not say that Raken takes our employees less time in the field than our traditional reports (as their product promises) it does provide us with consistent reports that are easy for us to send to clients when needed, asses for subcontractor billing and most importantly: They guys USE it. Nothing is harder than getting your construction crew to follow a clerical procedure. Raken solves that with its easy to use mobile interface.

Vendor Response

by RAKEN on March 07, 2019

Thank you for your review and feedback! We really appreciate this information as it helps with further development of Raken. If you need any assistance with using Raken in the most efficient way possible, please feel free to reach out to us at help@rakenapp.com or give us a call at 866-438-0646. We would be happy to help. Thank you!

Capterra loader

Do we love Raken? Yes, let me count the ways!

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Cloud based (no expensive servers, no storage limits)

2. Extremely easy to use

3. Allows Foremen/Superintendents to have very detailed field reports

4. Can share photos, recordings, weather, and reports with a link vs. large emails

5. Can track jobs by crews, employee, and cost codes

6. Easily document weather delays

7. Voice recording allows for a LOT of flexibility and complete detail

8. Phone, ipad, tablets or desktop are part of the accessibility with just a logon

9. All this at an affordable price

10. If you need to go to mediation and/or court, this is quite the electronic storage

11. Allows for employee to sign the time/work performed and no accidents

12. Easily modify your daily field report for different jobs.

Cons: 1. We started when it first launched and it didn't have all the features but they were listening and added new things constantly

2. Would like to see more gps functions later for time card validating

Overall: Just amazing! It doesn't matter if it is billing, recommendations, walking a non-tech employee through logging on, assisting on feature access or training, this company is by far one of the best in customer service and the level of power for field reporting is superior to anything we have had in the past!

Vendor Response

by RAKEN on October 30, 2018

Thanks for your time writing this review and feedback, Aneisha! This is very exciting to hear. We have built Raken based on customer feedback and will continue to do so. Thank you!

The Barton Malow Review

Oct 24, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can update from my Ipad and it will generate to my desk top and phone in real time. I also like that you can customize the review questions/inspection questions. I also like that I can email the uploaded and signed report to anyone I need to.

Cons: I would like to see my subs reports prior to having to sign the report as it generates the signed report. I would also like to have an option to upload videos as well. I would like to be able to search the reports making it easier to look up documentation as we move through the project., Sometimes we are required to supply dates and times of activities and or documented issues. It makes it a long investigation period when searching an issues or log that was done 8months in the past. Maybe there can be a key word search added and or task, unless there already is one that I dont know about.

Overall: I can hold people accountable for there actions of projected dates vs delivered dates. I can log deliveries as well as the inventory sheets of these deliveries.

Vendor Response

by RAKEN on October 30, 2018

Thanks for your review and feedback, Jason! Please contact us at help@rakenapp.com, we will be happy to assist you with the observations you¿ve described. Thank you!

Raken for construction reporting.

Mar 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: simplicity, affordability

Cons: limited search ability from the app.

Overall: We are steel erectors running 3 crews. We were going crazy trying to keep up with who was where doing what. None of our Forman are good with paper processing. We introduced them to Raken and we get more detail on a daily basis that we ever thought possible. They love it....what was burdensome communication is now bragging rights....the Forman take pride in their work and out-do each other with amazing photos of work completion and level of daily accomplishment. We are no longer chasing down fuel and charge card receipts as they just snap a picture of it, include it in the daily activity report and throw the paper away. No more Monday morning crisis calls from the office trying to sort payroll, either. We close everyday knowing how many hours each employee worked on each job. Payroll and cost accounting can now be processed daily and by Monday morning, payroll is all ready to go with the push of a button. The Daily Reports are also very professional in appearance. We are often treated like small potatoes by large General Contractors and now, with our Daily Reports, we no longer have long negotiation sessions over Change Order requests because our work is accurately and professionally documented along with photographs. Thanks, Raken. We are fans.

Vendor Response

by RAKEN on August 31, 2018

Thanks for the review Susan! Glad we could make your daily reporting process much simpler.

Don't waste more time on daily reports and stay organized!

Mar 13, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1) Its both on the mobile and desktop

2) I added all work logs so that I am always reminded of what things I have to look into

3) It has a task list

4) Can easily navigate between days / work logs

5) You can add pictures directly to any work log

6) It reminds you if you missed a daily report and you can specify which days you work

7) When you have repetitive work logs every day, you can use the roll over button and it'll automatically copy your previous day's report into today, without the pictures!

8) There's a note section where you can add general site notes, safety notes and so on

9) There are 6 survey questions that helps you stay on track every day and remind you of stuff

10) You can add more members and you can all contribute

11) It automatically adds today's weather to the report

and so much more! it helps you stay organized and is very user friendly.

Cons: 1) I can not export all pictures or reports at once if i'm on the lowest plan

2) when you add a work log, its added to all future days ahead and will always show in the report even if it was empty and not added, this should change and raken should hide empty work logs from the report

3) work logs updates sometimes in a weird way and say you started with 10 work logs every day and if you delete some of the logs to not show in the report empty, raken will eventually update and delete that log from the upcoming days

Vendor Response

by RAKEN on March 19, 2019

Thanks for all the great feedback, Ammar! We really appreciate it! Please reach out to us at help@rakenapp.com so we can help you with the work log rollover feature. We can turn it off so you can start fresh each day if that¿s preferable. Either way, it would be great to collect further feedback from you. Thank you!

Great keeper of information with Cloud based back up.

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has been fairly easy for our field end users to operate. By self admittance, we are not the most tech savvy group, but it has proven to be easy to maneuver around and upload documents we find to be important to us.

Cons: Not necessarily a con, but more of a financial decision. We should have upgraded to the next level to really take advantage of the customization. That was our choice and we are working through whether we make the jump to the next level.

Overall: The Raken has been a positive addition to our field. It has replaced the old school hard bound book used for daily reports. It has allowed us the ability to diversify the documents we upload, including daily equipment inspections and other paperwork that comes in every day. The additional benefit of uploading photos or project progress and potential issues on site have been a bonus to the project management team in that they can see details if issues without having to go to the field to see them.

Vendor Response

by RAKEN on October 25, 2018

Thanks for the review, Brian! It's great to hear that Raken is easy to use, especially for a non tech-savvy group, and that you find lots of importance in the app. We appreciate the feedback! Feel free to call our fantastic customer success team at 866-438-0646. They will be happy to help with any questions you may have regarding packages and capabilities.

Raken reports

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can track delays easily with pictures going back to dates.

Cons: I would like to be able to see a list of one particular section of the survey throughout the whole project instead of looking day by day

I.E. - (Oct23) Survey: Any delays today? Yes, rebar was not done on West wall...

(Oct 14)Survey: Any delays today? Yes, rebar was not done on North wal...

Etc.

Overall: Good and fast pace. I like baing able to mix computer and app updating depending on needs.

Vendor Response

by RAKEN on March 15, 2019

Thanks for reaching out to us, Eduardo! We have a feature very similar to what you described. If you log on to our web app at app.rakenapp.com, you will be defaulted to our dashboard. From there, click on the search bar at the top. If you're looking for all delays that occurred during the life of a project, select the category 'delays' and the project name. The search results should appear chronologically. Alternatively, you can also use the 'Insights' tab under the 'Delays' graph. You can specify a time frame and a project to see a graph with all delays over time. Clicking on each bar of the graph lets you see each delay in detail. One more option to consider is running a Weekly/Monthly Summary Report. It will include the daily breakdown of delays. Let us know how we can help at help@rakenapp.com. Thank you!

Saves Me A Week A Year Day!

May 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time savings & ease of use, this reporting system is A+

Cons: The only thing I can think of to change would be at a red dot to each day on the calendar that a report has not been done, so I don't have to search each day to find reports days that I missed oops...

Overall: The savings of time is a week a year! That can be a huge savings in productivity for any company from 1 - 25 users...

Vendor Response

by RAKEN on May 06, 2019

Hey Chris, thanks for the review and feedback! As of now, you can see red dots on the days that have incomplete/unfinished dailies. Days with no red dot will either have completed daily reports, or will show no work done at all. If you have any questions with this in the future, feel free to reach out at help@rakenapp.com!

The very best daily reports!

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Started out with the free trail version on a single construction project, and after seeing how well it worked and how easy it is, we are implementing this program on several additional teams to get buy-in from more company members. It is extremely easy and QUICK to fill-out valuable daily information. I love the ability to quickly snap pictures right within the app and the final report timestamps the photos and formats them beautifully in the end product for distribution. Implementation of your company-specific logo is a great touch and it is very professional looking.

Cons: I wish we could add some fields / customize them a bit (for example, adding an Overtime and Double Time section to the hours). Also it would be great if we could search from within the iOS app - not just for days but also for content within reports in case we need to go back and look things up.

Overall: Due to the ease of use of this product, the entire team that now does Daily Reports does them quickly and easily and most important they do them DAILY because of this great product.

Vendor Response

by RAKEN on August 31, 2018

Thanks Robert! Glad to see we're helping you out at Bayley. We're releasing some updates soon to address your concerns with time cards customization. Let us know if you have any other feedback!

Raken Haves and Have nots

Mar 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Raken is for all intents and purposes a great software for daily reports. Weather is right there. Days can be pulled up and out when needed

Cons: There are many things that other software does, within their daily reporting capabilities that Raken simply doesn't.

issue tracking and reporting is much better with other software. And the ability to customize the daily reports on a per job basis is better with other software

Overall: Raken is good. But far from the best.

It is expensive for what little it does. I think for what it offers. Others will soon come along and find it essy to do more for far less

Vendor Response

by RAKEN on March 19, 2019

Thanks for your great feedback! We'd love to schedule time to go over Raken with you. Although we start out as a simple easy to use daily reporting app, there¿s a lot more that our software offers, including subcontractor collaboration, photo management, Time Cards, Summary Reports, Executive Dashboard, budgeting of hours, and more. We want to make sure that you get the most out of our solution so please email us at help@rakenapp.com to schedule a free (as always) training session with one of our team members. Thank you!

Love Raken - Highly recommend

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support is the best support out of all the software packages we use. The developers respond quickly to bigger issues and most importantly the software is incredibly intuitive and well designed. All spectrum of technical skills in our company can use it with ease.

Cons: I wish they had more functionalities that we could use. We really only use the Daily reporting function. I would love to be able to download everything into an excel file.

Overall: Tracking and receiving daily reports is made possible. Without Raken it would be a paperwork nightmare for everyone.

Vendor Response

by RAKEN on October 29, 2018

Thanks for your feedback, Nichole! We have an Excel report called Manpower Summary which includes every work log ever entered into a daily report including the hours, the name of the contractor, and the description of the work performed. Please reach out to us at help@rakenapp.com and we will give you a rundown of this feature. Thank you!

Super Easy & Effective

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of tracking what is going on with my jobs & being able to hold others accountable by having record of the quality of work we are doing. We polish concrete so in the past without this program we would polish a floor & other trades would come in & abrade the floor with the grit & grime brought in & not cleaned up because the parking lots are rarely finished until the end. When the job was ready to turn over to the customer of course the shine was not as good & we would get the blame for not polishing well originally. Now we have documented readings of our shine & no issues. The GC's really like this as well as I email to them daily to show our progress & things we need them to do to operate.

Cons: I have no complaints. I do have a suggestion if you could make the workers to where if you made a mistake while inputting their information (name) to be able to edit instead of having to delete & redo. Not a big deal if that is not east to do.

Overall: Has been great. Customer support is excellent. They check in to make sure everything is OK frequent on the beginning while you are learning. After that they still occasionally check in & if you message them on the RAKEN site they are quick to respond.

Vendor Response

by RAKEN on March 14, 2019

Hey Joe, thank you for the great feedback and review, we love hearing stories of how Raken helps our customers protect their work and communicate easily and effectively. As for editing worker information, we would love to assist in answering this request for you. Please reach out to us at help@rakenapp.com or give us a call at 866-438-0646. Thanks Joe!

Complete construction management tool

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is user friendly, generates clean reports, and allows for all the information needed to keep an accurate and detailed reporting of the day's work.

Cons: The only con that I can think of is I know the Raken administrator for my company has dealt with a couple of glitches. I haven't had any issues though and think the app is great!

Overall: My company used a different field management app a few years ago and it did not have anywhere near the same capabilities as Raken. Raken is a straightforward way to track the progress of your project. Clients who receive the Raken report are also very impressed.

Vendor Response

by RAKEN on March 15, 2019

This is great feedback. If anyone in your organization experiences glitches or issues within Raken, please reach out to us at help@rakenapp.com or call us at 866-438-0646. We will be happy to get it straightened out for you. Thank you for the review, Kyle!

Great time saver

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The time it saves. Ease of use. Great to use with pictures.

Cons: Lack of OneDrive interface. Inability to turn off photo saving. Lack of Caching.

Vendor Response

by RAKEN on October 29, 2018

Thanks for reaching out to us! Please note that we have recently rolled out an integration piece with OneDrive that lets you pick files directly from OneDrive. Photos get automatically saved and organized on your device for you. Photos are autosaved because most customers like to have a backup of the photos added to their reports but we will be sure to communicate with Product that you¿d prefer them not to.

For more info in the OneDrive integration, check out this post: https://www.rakenapp.com/blog/announcing-new-raken-integration-with-onedrive

As for caching, please stay tuned. We¿re releasing a new version of the app next month which will allow for offline work. Please contact us at help@rakenapp.com if you have any questions. Thank you!

Great Product

Mar 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our field crews are experts in their roles, but not everyone is an expert with software and computer skills. Raken has made it so easy for our crews to be an expert using this program and are able to do their reports on their phones in the field every day and load photos of their work in progress.

Cons: Not everyone needs access to all the advanced features but to upgrade we need to pay per user, regardless if they use them or not.

Overall: The crews can do their daily report on time, fast and accurately and can do job in progress photos and videos, step by step, enabling us to keep accurate records which are easily accessible to other team members and management.

Vendor Response

by RAKEN on March 15, 2019

We love hearing how easy it is for your field crews to use Raken on a daily basis. Thank you for the review and feedback, Dianna!

Raken is easy to use

Mar 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is really easy to do dailies. We like the ability to be able to submit pictures with the daily reports.

Cons: This software runs much better on mobile and tablet devices as an app than it does on a desktop computer. On the desktop, we frequently got error messages saying an internal error has occurred. This never happened once on mobiles.

Overall: We are a large construction company with many Foremen and Superintendents, and this software has made it very easy for everyone to complete their dailies. We have one Superintendent who handwrites his daily report, and he just takes a picture of that and submits it. I have needed to call customer service several times, and Raken has probably the best customer service I have ever encountered.

Vendor Response

by RAKEN on March 18, 2019

Glad to hear Raken is working out well for you, Rachel! We¿re constantly working on developing new tools that will help improve you with your daily tasks, so feel free to reach out by email to help@rakenapp.com. It would be great to address the web issues you¿ve encountered. Thanks!

Capterra loader

Raken Review

Jan 10, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are a commercial wood framing company. The best feature of this app is the ease of use for all of our foremen. The speak-to-text works great, and uploading pictures are simple. This gives us plenty of real-tie information.

Cons: Once you have multiple projects going, sometimes it is difficult to find a specific log that mentions a key item you are looking for from a month or two ago. A keyword search feature to sort through the daily logs would be nice.

Overall: We have been using the Raken app now for almost 8 months. We have found that this greatly cuts on paper waste, and improves response time by having uploads available in real time.

Vendor Response

by RAKEN on February 04, 2019

Thanks for the feedback, Isauro! Really glad to hear that Raken has been working out well. In regards to the keyword search, you can actually use the 'Dashboard' tool from the app to search through all your old reports. Once in the 'Dashboard', there's a search icon in the top right, feel free to contact our support if you need any help@rakenapp.com if you need assistance. Thanks again!

Capterra loader

Construction Technology Trends 2018

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Raken is fairly simple to use. Its feature are not complex or convoluted, and it covers enough to reflect accurate daley activities. I use the software mostly through my phone, but you have the option to do it from a PC.

Cons: Depending on network coverage using from your phone can be negative. When you go into the photo app you can't see the dates photos were taking making it difficult to select correct date range. If sub contractors are inputting info, it would be nice if it showed within specific area (subs work log) real time, so that it can be integrated within licensed users Log (not separate)

Overall: I have not been using it that log and am just getting started on a new project, so not that many subs are on board. I think it is adequate but could have a few more features where you can customize tabs. It doesn't seem like it is not that easy to filter and search topics (but i'm not completely familiar with all features).

Vendor Response

by RAKEN on March 15, 2019

Thanks for your feedback, Skip! Please stay tuned as we're about to release an app version which supports offline. We will be sure to discuss your feedback regarding subcontractor data inputs with our Product team. For the meantime, feel free to use the 'Dashboard' functionality from either the mobile or web app. It includes a newsfeed of activities from inputs from the field - GC and subcontractor alike. Please contact us at help@rakenapp.com if you need assistance. Thank you!

Great App

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have constructions project all over the state. Raken easily allows remote foreman to update the project management teams with photos, surveys, and daily information as well as an hours worked log.

Cons: As a larger company, we currently have only been able to assign a single administrator to the system. There likely is a way to do this but we haven't contacted support.

Overall: Not only have these daily logs saved our company money from lending legal action (we had photographic eveidence of work completed according to schedule), but some of our vendors have started using Raken for their projects as well.

Vendor Response

by RAKEN on October 30, 2018

Thanks for your feedback, Jason! Please click ¿Team¿, select the desired team member, then click ¿Projects¿ to change someone¿s role to Account Admin. If you need help, please contact us at help@rakenapp.com. Thank you!

Raken Accessibility

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to teach others and ability to basically give the clients and project managers an eyes on the site and consistently be updated on the projects is a huge plus.

Cons: As the person who has access to all of the program, I should be able to translate those powers to the app as well and be able to adjust the options from my phone as well. The phone shouldn't just be for the daily report but for me, Account Admin, to adjust the projects accordingly as well that might be only available on the computer.

Vendor Response

by RAKEN on October 29, 2018

Thanks for your feedback, Brian! Although our mobile app has been simplified to make it as easy as possible for superintendents and foremen to create daily reports, we do have plans to also add admin type features including template customization and settings directly on the mobile app. For the meantime, feel free to use our web version or let us know if you need any settings changes, we will be more than happy to help. You can find us at help@rakenapp.com. Thank you!

Easy and Reliable

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a great way to keep track of man power and productivity. Raken is very easy to use and navigate. It keeps track of the weather to go along with the report and time stamps photos which is great for disputes down the road.

Cons: I wish there was a way to do sub categories under a job. I have a big job site with multiple buildings and wish you could set those up under the main instead of just labeling each building in the notes section every time.

Overall: It makes it a lot easier for me to keep track of manpower for certified payroll purposes. It is great for allowing others in the office to see the progress of the job on a daily or weekly basis.

Vendor Response

by RAKEN on October 25, 2018

Hey Charles, thank you for the review and feedback! We will definitely pass this on to our development and product team for further review.

Raken for GC Use

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Input into the fields is easy and the output report looks great.

Cons: Hard to keep up with inputting subs, and then make them active or inactive. Also, it would be nice for uploading pictures to show the dates similar to the iPhone photo library.

Vendor Response

by RAKEN on October 30, 2018

Thanks for the review, Tory! Appreciate your feedback regarding inactivating subs. Typically, the best way to avoid this is to set an end date for their work so their inactivated automatically. If the date ends up being different, the sub can always mark days as ¿no work days¿ to keep the compliance accurate. Either, this is good feedback for us to discuss internally so thank you. Please stay tuned regarding photo management on the app, we¿ve got a feature similar to what you described in our roadmap. If you need any assistance, please reach out to us at help@rakenapp.com.

Streamlined Reporting

Mar 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: The best plan is expensive for a smaller company.

Overall: The Raken App has streamlined our reporting process. In the past our reporting process included taking photos and field notes. At the end of the day we would have to enter field notes into a word processor, download photos and then merge and convert to a PDF file. The Raken App completes all of these processes automatically and will additonally send the final report to email recipients. Our clients receive a clean, concise report that not only documents our daily observations, but also the progression of the project. In the event that you encounter a problem while using Raken, their customer service is outstanding. I highly recommend the Raken App.

Vendor Response

by RAKEN on October 29, 2018

Raymond, thank you for the review and feedback. This is what we love to hear and we appreciate you listing the many ways that Raken helps you do your job.

Great idea but missing some key features

Jan 22, 2019
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use and take photos for daily construction reports. App works well and didn't crash on me. Unlimited photo storage as well as nice PDF output if needed.

Cons: I really wanted to like this software. Unfortunately it is missing some key features that I needed. You are not able to customize the reports enough for our use. Most importantly you are not able to make some fields required. I need to know YES or NO if a safety walk has been completed that day. The pricing is also way too high for a daily reporting app. Customer Service was very good and they seem to really care but they are missing some basic features.

Vendor Response

by RAKEN on January 23, 2019

Thanks for your feedback, Noah! As Raken was built entirely around customer feedback, we really appreciate hearing what would help you with your reporting process. I¿m submitting your request to have a mandatory field inside the survey section. Hopefully that¿s something our team will be able to implement in a future release. If there¿s anything else you would like to see, please feel free to reach out to us at help@rakenapp.com. Thanks again!

Capterra loader

Simple and Comprehensive Field Productivity App

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy for our supers to keep track of their daily field reports, click of a button, on their iPads. Couldn't be easier. The ability to view the reports in the office on our desktop is key. The email notifications are great.

Cons: none, it accomplishes all that we need it to do.

Overall: Our superintendents dreading writing out laborious daily reports. RAKEN makes field reporting far more efficient and allows our guys to spend more time doing what they need to do, to supervise and manage the work in the field.

Vendor Response

by RAKEN on January 16, 2019

Hey John, thank you for the awesome feedback! We are glad it works so well for your superintendents. If you ever have questions or are in need of assistance with Raken, please contact us at any time at 866-438-0646 or email us at help@rakenapp.com.

Saves me time

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. I'm not computer savvy.

So this is easy for me to use day to day.

Relay information to my boss right away.

They can see photos without even coming to the site, especially if there is a change in conditions.

Cons: It will sometimes log ne out for no reason.

Overall: For the most part I love this app. Can't wait to see what you come up with next.

Vendor Response

by RAKEN on October 25, 2018

Hello Carsandra, thank you for the review and feedback on how you like the Raken app! We are excited to hear how easy it is for you to use and the communication benefit it adds for your team.

Raken - Simple, Quick, & Easy

Jan 15, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Nice to walk around with a small tablet/phone rather than a pad of paper, and attaching pictures to a report later. Great way to keep track of information and a large time saver. Also love the ability to pull monthly reports togethers.

Cons: No issues that I can think of. The app and software I feel continues to improve.

Overall: I have used it to track day to day activities on the jobsite - completing my own reports. Also, have been on the receiving end of reports. It is great to have a standardized report form that also is sent directly to who it needs to go to.

Vendor Response

by RAKEN on January 16, 2019

Thanks for the feedback, Tim! It's awesome to hear that Raken saves you time, standardizes your reports, and makes field management easier on you.

Great Daily Reporting and Easy

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use & explain to others for use. Owners love the Super Daily. Weekly & monthly reports are great ways to keep management involved

Cons: Occasionally email addresses for super dailies get cleaned out and no one gets the reports. which it had some more safety integration or file uploading to use fillable PDFs

Overall: Experience has been great. Customer service is always really responsive. Owners love the reports

Vendor Response

by RAKEN on October 29, 2018

Thanks for the review and feedback, Matthew! Please let us know if you ever experience emails getting removed, we have not heard of this issue and would like to help! We will be sure to pass on your feedback regarding safety functionality to our product team. You can contact us at help@rakenapp.com. Thank you!

Raken Review

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I personally like that it's available on all my devices and that I get reminders to complete my daily activities.

Cons: The daily and Survey part of the application does not have the option to duplicate your daily activities everyday. As an example rebar placement activities sometimes go on for up to week and it would be great to be able to input that activity once for the remainder of the week.

Vendor Response

by RAKEN on October 29, 2018

Thanks for the review and feedback, Richard! We have a great feature in our app that allows you to copy your most recent work logs onto the current report. Once you enter Work Logs, please look for the circle arrow on the top right of the screen. As long as you have not entered any logs for the day, you will be able to copy your most recent logs. This is helpful when you¿re working on the same activities day after day. Please contact us at help@rakenapp.com if you have any questions!

Sooo Thankful

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: No more Excel Spreadsheets, the Field Employees have cut their time by over 75 %, and it's in real time. The live updates, seeing those activities make me feel like I am right there. We have multiple jobs in different areas in California and having the opportunity to see who's at the Job-site and what has been done for that day.

Cons: I really don't have a dislike, Raken is super friendly, there are some videos on how to use Raken, but I created my own SOP for my back up and training for any new field employee

Overall: On a personal level I have recommended it to my spouses work and friends who also do Construction and how Raken keeps track of daily process

Vendor Response

by RAKEN on October 25, 2018

Hey Maria, thank you for the review! It's awesome to hear that Raken makes a big impact for you and your team.

Great Daily Reporting Software

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the easy the auto populating of weather, the ease of documenting your day to day activities, visitors, delays and safety.

Cons: I would like a easier/ more specific sort function for monthly reporting, i.e weather days, man hours per sub etc.

Overall: I am enjoying using Raken and find it a valuable tool in managing my project.

Vendor Response

by RAKEN on January 11, 2019

Thanks for your feedback! Not sure if you¿ve seen it, but we offer a monthly summary report that automatically compiles the key stats from your job. If this report doesn¿t incorporate what you need, please email us at help@rakenapp.com so we can discuss what would help you with your monthly reporting. Thanks again!

Tremendous Help

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. New users pick it up very fast.

Cons: As an admin I cannot change users passwords, I have to email Raken support.

Overall: We were using excel spreadsheets for reporting. Raken is much more user friendly and accurate since the user can do it from their phone/iPad.

Vendor Response

by RAKEN on October 29, 2018

Thanks for your review and feedback, Jason! We will be sure to pass this as a feature request to our Product team. If you need any help in the meanwhile, please contact us at help@rakenapp.com. Thank you!

Field Superintendent

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that as I go throughout the day I can pull up a specific job/project and input about production or problems that arise ...

Cons: It is kind of confusing to figure out how to edit if you've already signed Report for that day ...at least for myself .. I've gotten it down now though once I figured out what need to do ..

Vendor Response

by RAKEN on October 22, 2018

Thank you for the review Rick! We are glad that Raken makes managing multiple projects easier for you. If you ever need support or help figuring out the best way to use the Raken app, don't hesitate to call us at 866-438-0646. We're happy to help with any issues you may have.

Incredible App

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easiest App that I've found in order to keep historical data!

Cons: That it does not work offline! We were told that is now capable of offline but it still doesn't work, unless my guys are doing something wrong...

Overall: Raken gives you an easy way to keep historical data of jobsites. Keep track of delays, injuries, etc... Great App!

Vendor Response

by RAKEN on January 22, 2019

Thanks for reaching out, Chris. Glad to hear that Raken¿s been working well for tracking your data. We do have an offline mode, which you must turn on a bit before you lose signal, so that Raken can cache your data. If you have issues with it, please reach out at help@rakenapp.com so we can assist! Thanks again!

Superintendent

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly. Great support network . Been using Raken for over four years . Wish I could my new firm to use it

Cons: Hoping they will do a software for QC and punch

Overall: Excellent

Vendor Response

by RAKEN on January 22, 2019

Thanks for your feedback, Robb! As I¿m sure you¿ve noticed over the past few years, we¿re constantly building new tools to help you with your job. I¿ll let our team know you¿re looking for tools to assist with QC and punch lists. Thanks again!

Raken Review 10-23-18

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Its great to get updates from my superintendents daily, even if I don't speak to them directly.

Cons: This is probably a setting issue, but I can't add extra comments to the reports while I'm reviewing what the superintendent has written.

Vendor Response

by RAKEN on October 29, 2018

Thanks for reaching out to us, Ben! Please contact us at help@rakenapp.com. It does sound like a settings or permissions issue. We will be more than happy to help!

Good for our use

Aug 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It made it easy to capture daily reports for all of our projects. Tracking delays and making sure that every day had been captured.

Cons: Having to purchase multiple licenses to capture all of our projects (Superintendent log ins)

Vendor Response

by RAKEN on August 02, 2019

Thanks for the feedback and review, Ashley! We're glad to hear that Raken makes tracking daily information easy even across multiple projects.

Great System!

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great way to keep all our daily reports in one place, and very easy for our foremen to use.

Cons: The new update doesn't let you click on the completed daily reports from the calendar on the desktop. Attachments from the surveys don't go to the overall attachments for the day.

Vendor Response

by RAKEN on October 30, 2018

Thanks for your feedback! To access completed dailies from the calendar, please click on the day and then hit ¿view daily¿. As for attachments added to survey questions, please view the section ¿Survey Photos¿ on your PDF. Please let us know if we can help at help@rakenapp.com. Thank you!

Team Building

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It can be used by all team members at each members level of engagement. Quick and easy as well as longer and more detailed entries.

Cons: Slow team members delay the report being completed and sent, when the report is closed and sent new material can be overlooked.

Overall: We are seeing increased understanding of field related issues our teams are experienecing and implementing ways for our production team to address and improve issues.

Vendor Response

by RAKEN on October 29, 2018

Thank you for the review and feedback! We are glad that the insights Raken offers help develop your teams and processes.

Use It Everyday To Make My Life Easier

May 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's super easy to upload photos, even on my slow connection it handles them easily. I LOVE that you can roll-over previous days work load, since most days my subs are doing the same things.

Cons: Too many tabs to click through. It would be better if everything was all in one location.

Overall: Helps me a lot with my day to day daily logs, making them all in the same location, easy to find and easy to read. Everyone is able to use the software. It is very easy to pick up and go.

Vendor Response

by RAKEN on May 20, 2019

Thank you for the awesome feedback, we appreciate it!

Documenting and professionalism

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Provides documentation for back up, shows your company is profesional, encourages accountability

Cons: Pictures are sometimes misdated, different profiles add up to the price and it can become expensive.

Overall: Our overall experience with Raken has been great. We have been awarded new projects because the general contractor liked receiving these reports. Also we have been able to demonstrate the work was done when going through a lawsuit.

Vendor Response

by RAKEN on March 19, 2019

Thank you for your feedback! Please reach out to us at help@rakenapp.com and we will be happy to assist you with this.

raken review

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to document anything/everything daily is very useful

easy to use for workers

being able to do it on phone is very efficient

Cons: no cons, cant think of anything I dislike

Overall: using raken for pictures/progress/documentation is awesome. Being able to document things in todays construction world is extremely helpful. Raken makes it easy and efficient to do so

Vendor Response

by RAKEN on October 29, 2018

James, we are excited to hear that feedback from you! Visual progress documentation is very important and we are glad to see that you enjoy using Raken for that. Thank you for the review.

User friendly

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have the ability to give it to field foreman for site documentation and they are able to keep jobs on track.

Cons: I do like the original version before the software update. Seemed more streamline.

Overall: Pictures & videos are everything when it comes to project documentation. This app has this ability more than any other app I've seen.

Vendor Response

by RAKEN on October 30, 2018

Hey Shawn, thank you for the feedback! We'll pass your comment about the update on to our product team. We appreciate the review. Please contact us at help@rakenapp.com if you need any help or have any questions!

Capterra loader

Raken in Waterproofing

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and ability to access from remote locations.

Cons: ability to navigate cloud stored data from my phone.

Overall: Very happy.

Vendor Response

by RAKEN on October 30, 2018

Thanks for the review, Clay! If it¿s not too much trouble, will you please clarify your feedback with us at help@rakenapp.com? We currently have cloud integrations with Box, Dropbox, OneDrive, GoogleDrive, Egnyte, and iCloud. Thank you!

Well worth the money

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The seamless navigation to all the features. Our project managers will use it because it's easy.

Cons: It's not a negative, but it does have some features that we simply do not use. Making it too integrated can make it a little cumbersome for some new users.

Vendor Response

by RAKEN on March 18, 2019

Thanks for your review and feedback, April! We appreciate it!

Easy to use

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to follow videos to help with use and options that are available.

Reduced time filling out reports.

Adaptable format to conform reports for different types of jobs.

Cons: Have not found any yet very easy to get started and use.

Overall: Customer service was quick to help resolve problem when needed.

Vendor Response

by RAKEN on January 11, 2019

Thank you for the review, Eric! Happy to hear that the videos are helping out and that reporting is taking less time. If you ever have questions, always feel free to reach out to us at (866)438-0646 or help@rakenapp.com.

Capterra loader

Easy to use, awesome platform for reporting.

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate, love the amount of features available. Everything we need relating to jobsite tracking is contained in here!

Cons: I wish they had a build-out of subcontractor companies.. there are only timecards for individual workers right now.

Overall: I've been really happy with them. Customer service is great every single time I contact them with a question or suggestion.

Vendor Response

by RAKEN on February 04, 2019

Thanks for your feedback, Dufina! Glad to hear that it¿s helping you track your jobs. We¿d love to get more information about what you¿re looking for in regards to the build out of subs as well as the time cards. Please email us at hello@rakenapp.com so we can discuss what you¿re looking for and share it with our Product team. Thanks again!

Great software

Mar 13, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Raken helps provide accountability on the job and let's the customer know what is going on each week. I compile daily reports for myself and every week I email a weekly report detailing what has happened to the owner

Cons: No issues so far that I have found. The app is great.

Overall: Raken helps keeps everyone accountable for their progress because they know the owner, as well as everyone involved with the job, will receive a weekly report from us.

Vendor Response

by RAKEN on March 14, 2019

Thank you for the review and feedback, Richard!

Capterra loader

Great Peoject Management tool

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, you can operated from anywhere

Cons: Adding an scheduling tools will be very helpful.

Overall: I been used it for the past three years and is a great tool to gather, record, and keep the projects information

Vendor Response

by RAKEN on January 11, 2019

Thanks for the feedback, Jose! We will pass that on to our product team. Stay tuned for new Raken features and big updates this year!

A necessity for Inspectors

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Daily reporting- ease of use. I can do my reports as I walk the site with my phone. It's great because I typically write 10 reports a day.

Cons: Made more for construction managers or superintendents.

Overall: Great!

Vendor Response

by RAKEN on October 29, 2018

Thank you for the review! We're glad to hear that you can manage so many reports easily with Raken.