# VacayHome Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VacayHome Connect the right Channel Management solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153594/VacayHome-Connect/reviews --- VacayHome Connect 4.5 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VacayHome Connect Ease of use 4.5 Customer Service 4.5 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Jay K. VP of Operations Hospitality Used the software for: Less than 6 months ### "Casago First Coast is a proud partner with VHC!" April 26, 2026 5.0 The entire VHC team has been great to work with, everyone is very eager and excited to support us with any aspect no matter how small. The onboarding/switch over process was simple and the monthly check ins allow us to resync and identify any opportunities to improve on either end. Pros They truly own the process from start to finish and set our internal front desk team up for success. Partnering with VHC allows us to greatly broaden our channel distribution, increasing visibility for our units/homeowners, without putting a greater burden on our internal front desk team and making sure calendars are synced. This gives us the opportunity to capture more demand on platforms guest want to book through. Cons Working with any channel partner of course adds another layer of cost to the pricing equation. However, having this be part of the bookings themselves creates alignment based on unit performance. We are both working to maximize the visibility and performance of every unit under our management. When they win, we win, & the homeowner wins. Review Source MC Matt C. Director of Hotel Operations Gambling & Casinos Used the software for: Less than 6 months ### "Five Star Company" February 11, 2025 5.0 Contrary to these large OTA companies, VacayHome Connect is extremely service oriented and helpful. They are very knowledgeable about their product and we are getting quick results. They have quickly become and exceptional partner. Pros We are getting sales. They are extremely service oriented, responsive and helpful. They care about the guests booking through them. Cons We don't have anything negative to mention. Reason for choosing VacayHome Connect They were much more helpful and easy to work with. Review Source LB Lori B. General Manager Hospitality Used the software for: 1-2 years ### "They do not pay their property managers for reservations" January 13, 2021 1.0 Started out ok until I stopped receiving payment for reservations. They currently owe our company $40,000 in past due rentals. They respond to emails but have no answers as to when payment will be made. This has been going on for the past 18 months Pros Easy set-up. There is absolutely nothing else that I liked about this company. Cons Non-payment for reservations they booked into our properties Review Source JK Jason K. CEO Real Estate Used the software for: 2+ years ### "Another happy customer" January 15, 2026 5.0 Pros We’ve been working with VacayHome Connect for several years now and have had an excellent experience. Their reporting is clear, accurate, and easy to work with, which is critical for managing our business effectively. Their customer service is consistently responsive and knowledgeable, and the overall service they provide has been reliable and professional. We truly appreciate the partnership and value VacayHome Connect as a trusted part of our operation. Cons As with any platform, there’s always room for incremental enhancements, but nothing that has negatively impacted our experience. Review Source NK Nikolai K. Operations Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great Service" August 23, 2024 5.0 I actually enjoy using VacayHome. The only improvements needed would be a stronger connection with Streamline and possibly allowing us to make changes within VacayHome. Pros The team is super easy to work with. Cons The connection with Streamline still needs a little work. Switched from [Rentals United](https://www.capterra.com/p/139850/Rentals-United/) They were too expensive and we never received anything. Review Source GS Gretchen S. Listing and onboarding manager Hospitality Used the software for: 1-2 years ### "Excellent company!" August 8, 2024 5.0 Very knowledgeable and walk through the whole process with you and answer any questions that you may have Pros Very easy to work with and connect with for any questions or issues. Cons I have not had any issues with them, everything has been addressed in a timely manner Switched from [NextPax Channel Management System](https://www.capterra.com/p/219431/NextPax-Channel-Management-System/) Cost and ease of using the product and better support Review Source CK Caroline K. Customer Success Hospitality Used the software for: 2+ years ### "Great Product for Expedia" January 21, 2022 5.0 Pros The team got my content scores to be 100% on Expedia and Booking.com and doubled the bookings I got from the channels. Cons I did want to answer my own inquiries but their call center does a nice job Alternatives considered [NextPax Channel Management System](https://www.capterra.com/p/219431/NextPax-Channel-Management-System/)[BookingPal](https://www.capterra.com/p/146004/BookingPal/) Reason for choosing VacayHome Connect The system was simple and easy to use. They had a team that made the transition seamless, only took minutes to import my properties and get them going in days. Review Source JR Jhovany R. Manager Hospitality Used the software for: 2+ years ### "VacayHome Connect is Great To Work With" September 12, 2025 5.0 We can not deny that the number of reservations have gone up in our business. It's great for everyone around. \[sensitive content hidden\] are wonderful to work with. They are very good and very knowledgeable at their job. Pros We absolutely enjoy all the extra revenue our company has brought it because of all the reservations we get from VacayHome Connect. There is no doubt that we have more reservations coming through because of VHC. Cons The payouts schedule is not consistent. The amounts are not consistent with what the dashboard displays either. It's a matter of being patient and waiting for the payout information. It's especially a problem when we are trying to close out the previous month that the amounts are of upmost importance for us. Review Source TS Tim S. Owner Hospitality Used the software for: 6-12 months ### "A Smart Solution for Serious Vacation Rental Operators" December 23, 2025 5.0 Vacay Home Connect is a service-based channel manager—not just some software—and that’s exactly why we use them. Their team handles the setup, connection, and ongoing management of our properties across Booking.com and other distribution channels, which removes a major operational headache for us. Instead of troubleshooting channel issues internally, we rely on their expertise and hands-on support to keep listings live, accurate, and compliant with each channel’s requirements. That reliability saves time, reduces errors, and lets our team focus on guests and owners instead of OTA mechanics. For professional vacation rental operators who want dependable channel distribution without managing it in-house, Vacay Home Connect is a valuable partner. Pros Fully managed channel management service Deep knowledge of Booking.com and OTA requirements Reduces internal workload and errors Responsive, knowledgeable team Cons Not for operators looking for DIY or self-serve tools Best suited for professional managers rather than single-property hosts Review Source BH Brian H. President Hospitality Used the software for: 6-12 months ### "Fantastic Company" August 12, 2024 5.0 VacayHome connect is a pleasure to work with. They quickly got us integrated with our PMS and diligently made sure all of our connections were working property. They described the process extremely clearly and were the only company that enabled us to get connected to VRBO. They explained us to all the features within the extranet and are super responsive to any questions we have. Fantastic support and staff. Pros Great interface and fantastic integration with our PMS. The support is very responsive and have quick solutions for our inquiries. Wonderful company to work with Cons none. The staff promptly made sure all of our questions were answered and got us connected to VRBO quickly. Review Source RG Rebecca G. Manager Real Estate Used the software for: 1-2 years ### "Vaccay Connect is worth it!" August 12, 2024 5.0 Excellent. They are transparent, available, knowledgeble and effective. The amount of work it has saved us is invaluable. Pros Vaccay Connect has taken a huge load off our shoulders. They have increased our sales and we continue to grow with them Cons It took a while to get results because I had one platform that was dominating sales. It took that website coming down due to scammers to appreciate Vaccay Connect. Review Source TA Tom A. Owner Hospitality Used the software for: 2+ years ### "Great service!" August 9, 2024 5.0 Very content with their service and how they have helped our business grow. Pros \[sensitive content hidden\] and her team are very responsive, collaborative and creative in handling the intricacies of our specific business. Cons I have no concerns with Vacay Home Connect. Review Source DB Dave B. Partner Hospitality Used the software for: 6-12 months ### "VayCay does it All!" August 2, 2024 5.0 A great partner to work with. They are always there immediately to resolve any type of concern Pros Able to reach OTAs that we could not do ourselves! Great customer service! Cons It took a while to integrate our Barefoot PMS software, but once it was up and running it has interfaced flawlessly Review Source MG Melissa G. Director of Marketing Hospitality Used the software for: Less than 6 months ### "A Full-Service CM Solution!" August 9, 2024 5.0 We are very pleased with our VHC and the team. From full service support, tailored optimization, and one touch distribution this connection has allowed us to grow our revenue and time management for our owners. Pros Full Service! Super easy to get connected, onboarding team is top notch! Bookings flow easily right into our system. Payment is sent in bulk weekly. Wish we knew about VHC sooner! Cons As with any OTA or CM the payment and audit process could use some fine tuning but overall is a success. Review Source TW Terry W. Owner Hospitality Used the software for: 2+ years ### "VacayHomeConnect" February 6, 2023 5.0 Very good Pros Easy of use. Great customer service. Good return on investment. Cons None. Review Source RW Randall W. Principal Financial Services Used the software for: 2+ years ### "Strong platform and responsive team " September 22, 2021 5.0 Working with VacayHome Connect is a pleasure. The team is always receptive and helpful. They have a truly innovative product that is highly recommended. We look forward to continuing our productive relationship Pros Strong support and leadership team. Reliable and do as they say. Cons No comments here. I have nothing to add that would suggest I am unhappy with this relationship. Review Source JD Jenny D. Owner Hospitality Used the software for: 6-12 months ### "Produced alot of bookings!" January 21, 2022 5.0 Pros We had a ton of availability left in our shoulder season and we were able to fill a ton of room nights through their connections! Cons I did not want to pay Expedia's commission but they allowed us to increase the rates to Expedia. Review Source MJ Marie J. Reservation Manager/Realtor Hospitality Used the software for: 6-12 months ### "VHC Review" February 3, 2023 4.0 It has been great the 2nd time around. I really enjoy the team that I work with. Pros It has been very easy to use and easy to understand. Cons I do not really have anything that I consider a con at this time. Review Source RT Renee T. Owner Hospitality Used the software for: Less than 6 months ### "DO NOT USE THIS COMPANY FOR A CHANNEL PARTNER" February 25, 2021 1.0 RENTAL COMPANIES BEWARE..... This company collects your rental money from the rental guests and then NEVER PAYS you for your reservations. I have lost over 100K in 2020 reservations and fortunately cut the connection fairly quickly with them or they could have done much more damage. DO NOT USE THEM AS A PARTNER CHANNEL. THEY ARE THIEFS! Pros Nothing................................. Cons EVERYTHING............................... 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