--- title: "Howazit Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Howazit Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/153612/Howazit/" page_type: "product" language: "en" --- # Howazit Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Howazit ## What is Howazit? Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey. ## What is Howazit used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $150 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Howazit?[Manage this product listing](https://www.g2.com/products/howazit/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Howazit 4.5 (6) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $150 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (6) Ease Of Use 4.6 (1,769) Value For Money 4.5 (6) Value For Money 4.6 (1,519) Customer Service 4.7 (6) Customer Service 4.7 (1,538) ## Howazit alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) [4.8 (13)](https://www.capterra.com/p/173380/Dimelo-Digital-platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) [Froged](https://www.capterra.com/p/196490/Froged/) [4.5 (56)](https://www.capterra.com/p/196490/Froged/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/196490/Froged/) ## FAQs about Howazit Overview ### What company size and specific industries is Howazit built for? Howazit is designed for small to large organizations that need customer experience support, especially customer experience managers, customer service teams, and marketing teams across service-focused industries. It fits companies that want CX tools and best practices to manage customer interactions and improve service processes. Features and Usability ### What are the key features of Howazit? Howazit offers survey and feedback tools such as survey builder, CSAT, NPS, CES, and 360 degree feedback, plus customer communication features like live chat, chatbot, SMS messaging, email management, and automated responses. It also includes CRM, workflow automation, analytics, access controls, and third-party integrations. Integrations ### Which third-party tools and platforms does Howazit integrate with? Howazit integrates with Mini Hotel PMS, Oracle Eloqua Marketing Automation, Tanda, and Zapier. These connections cover hotel property management, marketing automation, workforce scheduling, and broader app linking through Zapier, giving Howazit a compact set of third-party integration options. Getting Started and Support ### What training and onboarding options does Howazit offer? Howazit provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover scheduled topic-based learning, and documentation gives written material for self-paced reference and feature review. Getting Started and Support ### What customer support options does Howazit offer? Howazit provides email/help desk, phone support, 24/7 live rep, and chat. No reviewer feedback is available about support quality, response times, or common frustrations, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 10,704 Customer Communications Management reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Howazit supports all three features that reviewers rate most important: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities help businesses create tailored surveys, collect useful input, and build questionnaires more efficiently, allowing teams to gather better data and make more informed decisions. Surveys & Feedback 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Survey Builder 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 4.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Chatbot 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Data Import/Export 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Import and export data to and from software applications Customer Support 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Howazit 155 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Analytics: Track and interpret campaign performance metrics - Canned Responses: Shortcuts for inputting frequently used messages - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Goal Management: Allows employees to set and manage work or career related goals - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Form: Form to collect visitor contact information when live chat isn't available - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Query Suggestions: See options for potential search queries within the system - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Randomization: Randomize the displayed order of questions and answer options - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Promotion: Market event via social media tools - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Video Support: Supports various video file formats - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (6) 4.3 Based on 6 reviews ## Pricing Value for money 4.5 (6) Free Trial Basic $150.00 Per Feature,Per Month Value for money 4.5 (6) 4.5 Based on 6 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tanda](https://www.capterra.com/p/143817/Tanda/)[ Mini Hotel PMS](https://www.capterra.com/p/198407/Mini-Hotel-PMS/)[ Oracle Eloqua Marketing Automation](https://www.capterra.com/p/64036/Oracle-Eloqua/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (6) 4.7 Based on 6 reviews ## User reviews Overall rating 4.5 Based on 6 reviews Filter by rating 5(3) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LB Lihi B. CMO Transportation/Trucking/Railroad ### "We love Howazit!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2023 We have been working with Howazit for over 6 years and keep adding new features to the system. Currently it's used by 3 different departments and all are very happy with the product and the awesome team support. Highly recommended! Pros The omnichannel is really helping us with monitoring the communications with the clients and to shorten response time. Also the surveys are a wonderful tool and we managed to increase our positive online reviews. Cons There are very few struggles with the system, which are usually solved very quickly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OV Ofra V. Patient Experience Maneger Mental Health Care ### "What is the experience of your patients?" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 23, 2023 howazit company are my partners to make everything's possible. Pros The way that the data is organize and how to collect the data. Cons I think that Howazit can improve the dashboard of the system/ It's must be more Flxible to the need of the users, simpler and intuitive. Reasons for choosing Howazit because of the partnership' the flexibility of the staff to go a long way with my needs Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH Amir H. VP TECHNOLOGIES Insurance ### "Digital engagement with Howazit" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 21, 2023 Pros Simplicity and experience of the processes through an interactive and dynamic chatbot help to increase usability for the customers to turn every process into an experience Cons Ability to build processes automatically and independently by an implementerImproving the ability to display data on the dashboard screen with selected metrics Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RP Rina P. Reserch maneger Research ### "Howazit are Partners" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2023 Pros Howazit are partners in the journey, we have been working with them for five years and they are always always available for any question or problem that arises during the joint work.Our customers are very large hospitals, we use howazit to perform close to 300,000 surveys per year Cons I would really like the graphic display in the dashboards to be more flexible and to look better Alternatives considered [Checker](https://www.capterra.com/p/155555/Checker/) Reasons for choosing Howazit Howazit are the most serious company we have been in contact with, they are our best supplier. I feel that I am being treated by very professional and helpful people. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RG richard G. quality service manager Retail ### "howazit a customer friendly product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 21, 2023 overall positive with excellent responsiveness and professional service Pros immediate feedback to the store to fix problemsteaches us where we need to improve as an organizationcreates ongoing positive feedback for individual employees which impacts motivation Cons unjustified feedbacks cant be regraded by the adminstrator - only deleted Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NR Noam R. CEO Research ### "n" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2023 Pros the service experience, the questioneir look Cons i use the sotware and feel good about it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.