Who Uses This Software?

Companies with 10-50 employees find Gusto to be a delightful, easy-to-use online all-in-one HR platform.


Average Ratings

495 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $45.00/month/user
    See pricing details
  • Pricing Details
    Gusto starts at $39 + $6/employee, and is available in three product plans.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Gusto
  • gusto.com
  • Founded 2011
  • United States

About Gusto

Gusto helps businesses offer health benefits to their employees, in a simple and affordable way. Our app evaluates hundreds of plans from top insurance carriers and recommends those that fit your budget and meet your employees' needs. With Gusto's all-in-one HR platform, all benefit changes are automatically reflected in payroll. Enjoy automated tax payments and fillings, paperless employee onboarding, and more at an affordable and simple pricing, starting at $45 per month.


Gusto Features

  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal

Gusto Reviews Recently Reviewed!


We've Been With Them Since Their Beginning

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Clear, concise interface. Pricing is reasonable. They make it really easy to open a 401k account for your team even if you're a super small company. Support has usually answered within 24-48 hours. Phone support is available. Integrates relatively easily with accounting software by mapping accounts and exporting as special files.

Cons: Really, only three minor complaints: I miss their old name, ZenPayroll. Gusto just doesn't explain them like ZenPayroll did. Payroll truly is easy with them. Gusto is literally defined as "the enjoyment or vigor in doing something; zest"¿the direct opposite of Zen. That's a total reversal that doesn't make sense.

Also, deposits into employee accounts show up as Gusto rather than our company.

Finally, accounting integration is dependent on downloading files and then importing. I would really like to see direct integration with the major accounting platforms like Quickbooks and Xero.

I know, I'm nitpicking in both cases, but I had to think of something...

Overall: I would highly recommend them. Their site is so easy to use compared to other payroll companies (especially ADP). The people are nice and the price is great for all the things you get. They're more than just a payroll company.

Capterra-loader

I LOVE Gusto! Gusto is pleasant to use and takes care of soo many things I don't want to worry about

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's SIMPLE!!! One of few products/software I unequivocally love! Most every business owner hates doing tedious accounting, payroll and HR work that takes away valuable time from their being able to work on what's most important, their business. Gusto takes care of Federal tax payments, calculations, payroll setup, and a number of other things that are a black hole to me and makes it all feel manageable. If I want to add a new employee, I just click to set up a new employee and Gusto walks you and the employee step by step through everything that needs to be done. And for far cheaper than paying an accounting firm!
I also love their playfulness and marketing. They make using their service truly a pleasure to use at every touchpoint.

Cons: I can't say this about many software that I use, but I have loved absolutely everything about Gusto. I can't say enough about it. Maybe my only complaint is that they don't take care of legal and other stuff I really dislike doing.

Overall: 1- Saves the headache of having no idea where to start with many accounting and HR functions of your business: No business owner actually enjoys worrying about all of those things. Gusto takes many of the functions that are most confusing/frustrating as a business owner and does them for you so you feel confidence that you aren't missing anything and it's done right.
2- Saves time: It automates many of the functions that shouldn't ever be done manually. And because of that I don't have to do as much or I don't have to pay as much for routine services that don't add value to my business.
3- Saves money: As a startup, you feel like you need to figure out a lot of things a normal business would normally just pay for because you can't afford it. Gusto is affordable enough that it's doable for a young company all while doing enough work that it's easy to justify the cost, which many services fail to do.

Want to hug Gusto

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a bookkeeper, but I hate payroll. Hate it! It's confusing, and there are a lot of regulations, and a lot of paperwork. Gusto's online system makes it more clear than any other system I've seen, and in fact, sometimes I use it to clean up messes that other payroll services have made. I haven't seen any errors yet for my clients, and when I call about something, I've always gotten a good and useful answer. Also handy to include contractor payments for small consulting firms. Employees and contractors like the online access to pay stubs and so on.

Cons: Some things are a little inflexible, due to it being a piece of software rather than a service. So, for example, you can't tell it to add $100 to someone's paycheck once a month for a transportation allowance. Rather, you have to do $50 each paycheck. This works fine if you do payroll monthly or bi-monthly, but if you're on a 2-week system, you end up adding it manually each time. Anyway, just a few issues like that. I think their contractor system is limited and a bit expensive - I would love to add a way to be clearer about invoice numbers and other memo/description issues.

Recommendations to other buyers: When recommending a payroll service, I look at cost-per-employee, size of company, availability of someone relatively knowledgable to manage payroll in the company (or me if that's what the client wants). I think Gusto is great for small companies with just a few employees and a few contractors. I would highly recommend it for household services (babysitters, cleaners, etc) and for consultants. It's not a highly hand-on service (self-serve) so if you need lots of assistance or don't want to bother yourself with payroll maintenance, it might not be for you.

Awesome payroll support for small businesses.

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Gusto is a perfect and easy to use payroll portal both for employer & employees. It has a self on boarding system, for employers to send new hires their offer letter and paper work through its portal. Employees can easily update their address, direct deposit info, withholding all in one place. Previous month¿s pay stubs can also be accessed easily. Employees can easily load W2 directly into turbo tax through its website. One can also keep track on the taxes paid. Gusto also offers detailed description and helpful tips of required information to be inputted. Its editing process is also very simple & straightforward when any changes need to be made to employee info or business features.

Cons: Gusto seems overwhelmed and unprepared for the renewal period. Also there is no invoice function, so contractors cannot submit an invoice and have their managers approve it. A separate system for contractors for invoicing needs to be maintained. Also Direct Deposit should be little faster. Customer service is also not that good.

Gusto changed my world!!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love using Gusto for not only our payroll but they also manage all of our benefits. Gusto managing our benefits has been such a life saver! I don't have to think about being in compliance anymore I know that they are keeping everything up to date. I get reminders when it's time to run payroll, when new employees need to sign up for benefits and when we need to renew our benefits.

Cons: Gusto has wonderful customer support the only downside for me is that when you call in you are always talking to a new person, sometimes that can make it a little challenging to efficiently get the answer or help I'm looking for, but they will help until the job is done!

Overall: Gusto saves me so much time and worry. I know that our benefits are managed correctly and that we are always in compliance. I also know that everything on the payroll side is taken care of and if there is an issue or mistake the super amazing customer support team is ready to help!

Head of Business Improvmenent and HR

Jun 30, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Support. They see every issue through as if you're the most important or the only client. They're thorough and they tolerate you if you're on a learning curve (we're an Australian business setting up our US operations and health etc benefits is a new and unnatural thing for a business to grapple with). The software is flawless and usability is perfect. We run our payroll in a few clicks, and that's because we don't choose autopilot. Used to run benefits thru Zenefits who made a lot of errors, and zenpayroll stepped in without hesitation or complaint and ran every correction. It's complete, not half cooked. It's how software and support should be done.

Cons: We are a global business, and things are done differently in other countries for payroll. For instance, we don't need to go thru the pain and inefficiently of supporting benefits in other countries. Plus there is different legislation and tax setups etc. I wish zenpayroll was configured to support payroll in other countries so companies like ours growing elsewhere could benefit from One-payroll without considering the bigger and clunkier vendors. If you're growing, most likely you're growing globally or planning to. Otherwise it's perfect.

Recommendations to other buyers: You pay for what you get. Free options, even ones with reputations for fast(est) growth, give you poor service and make a lot of errors costing you time and money, and a lot of embarrassment with employees. Zenpayroll on the other hand (although still affordable, not free) will hold your hand thru setup, support you thru every tax question and submission, streamline everything electronically and answer your calls and emails swiftly. Look for genuine, don't be fooled by promises of the marketplace.

I think this is one of the best software programs if you have to do payroll and filing

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First of all I believe Gusto is more user friendly than any type of Quickbooks related software program. This program will literally keep your payroll organized and on point It actually gives me the exact amount of payroll that I owe every other week which helps me stay on track and eases up some of my frustrations crunching numbers and physically doing it myself. It literally does everything for you once you have the specific information entered, especially filing and organizing your payroll

Cons: It is priced a little bit more than similar programs but that is ok because I know for a fact with everything you ever buy that you will always get what you pay for. You want to be cheap, you get cheap software that you have to replace or winds up being junk, you want to spend a little extra your not paying out the butt later on new software.

Overall: Awesome software for keeping your payroll on point and it also allows employees, contractors etc etc to look at all their past payroll history any time they want. You can handle all kinds of situations with this software including notifications with money deposits, or if you need to turn in a time off notice you could do it through this software,

Gusto is a miracle tool for payroll!!!!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am obsessed with this product and the support staff that comes with it! I have tried Intuit and ADP before finding Gusto. Gusto was a total game changer for me. The software is easy to use and really makes payroll a breeze for those of us who have businesses to run! You can upload a CSV file with that week's hours and any other payments and BOOM- payroll is done. I also like that they give me the exact amount I owe each week for that payroll- no monthly or quarterly surprises to budget for. And I have opted to roll in my workers comp payments as well. SO EASY. They also offer AMAZING onboarding options that mean every time I hire, I only enter a new employee's email address and they do the rest. I then verify that things look ok against their ID, e-sign the i9 and it's back to business for me. Everything looks modern, fresh and fun- and that makes my company look polished and put together! I literally do not know how we managed while using the other companies. We love Gusto!!!!

Cons: It might be a tiny bit more expensive than some of the other guys, but those dollars are completely worth the time saving and error avoiding features included in Gusto. And their customer service far exceeds the other companies as well.

Overall: This software has made payroll and hiring such a breeze! I used to dread new hire processing- but with Gusto the new hire do all of the work! And the interface makes it totally easy for them. =)

Cheapest, fastest, best service

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their pricing is not only competitive, but scales linearly with the size of your organization - beating many other services handily price-wise for smaller companies, especially if you run bi-weekly or weekly payrolls. The ability to pay Gusto by month rather than by the payroll gives me flexibility in paying our employees more frequently without added cost. To top it all off, their customer service reflects their aim of taking on their relatively enormous competitors - they have an incredible support team.

Cons: They don't show net pay until after you hit submit. It makes grossing up bonuses a pain, but that's ultimately not a big deal. Plus, for how few times I've had to do it, it remains a possibility that they've got this functionality now and I'm just not aware of it. The area for viewing prior payrolls also bothers me, as I'd prefer something less flashy and more strictly functional (don't gate viewing prior payrolls by making me click to scroll the list down, Gusto, it's aesthetically pleasing but functionally it's an unnecessary hassle).

Recommendations to other buyers: Take price into account. Some companies won't share their price upfront, typically because they can't compete on price. Contrast that with Gusto, where you pay monthly, they're upfront about their costs, and you're almost always paying less than other payroll services which charge by individual payroll. There's a reason other payroll services gate their pricing behind a lead funnel. They want you to trust that becuase they're larger, they'll be better, and disrupt your straightforward research in the name of personalizing your "quote" (hint: it's all for show). Bigger being better isn't always the case, and you shouldn't trust that it's the case without doing your research and evaluating your needs against the services offered. For a small business, Gusto pretty much beats the competition handily. I've recommended it to friends using other services to save money and simplify admin for their small businesses, and they've all enjoyed it so far.

There's a reason why they call it ZenPayroll!

May 01, 2015
5/5
Overall

Comments: After trying out the Big Guys is payroll I was lucky enough to stumble upon Zen. Sign up was easy and implementing it into our business was a breeze. Everything can be done online so it saved a number of hours getting important data into the system. They also have an amazing contractor portal where independent professionals, temp staff and other workers can see their whole payroll history. My favorite part about ZenPayroll (other than the incredibly great support) is that they handle all of the filing for you. Working with the EDD can be a paperwork nightmare and ZenPayroll takes all the pain out of it. I love getting our quarterly filing notices that say "No action is required from you at this time." It's like having a dedicated person to handle all of that boring, yet necessary and legal paperwork of hiring, taxes and payments, who always knows what to do and when. I truly believe no one does payroll for small business better than ZenPayroll.

Pros: Quick. Easy. Efficient. Completely cloud based. All the filing and heavy lifting done for you. Great user interface and paying employees and contractors is super easy. I also really like the price. You get everything for one flat rate, and you only pay for the employees that you have and the contractors you pay for that month.

Cons: I can't say that I have "cons" with ZenPayroll, but a neat feature would be to add custom check printing. Currently if you have quickbooks they have it setup, but it would be neat if you could order checks from ZenPayroll to run through your company printer that were formatted just the way you needed them. We have our own template that works now, but if they had their own checks that would be better. I would also add multiple pay rates for employees (like regular rate vs training rate) but I believe this might be somewhere on their roadmap.

Easy and Flexible Payroll and HR Management

Aug 29, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This product is very user friendly. It allows you to manage various types of employees in various locations with easy. I could easily manage salaried and hourly employees and it allows hourly employees to enter their own hours. It also allowed employees to set-up their profiles, which saved time on my part in the back-end. Instead of copying a lot of personal information and making constant W-4 updates, the software allows employees to set themselves up with information they know well and make changes that streamline during the payroll process.

Cons: Sometimes it felt like certain tasks were taking more clicks than necessary to complete. For instance, if I need to change the pay rate for several employees I would go into each one individually, but then once I saved and was ready to update the next profile I would have to go back to the employee screen and then expand the scroll-able list again. It would be nice to easily go back to where I was when making large updates.

Recommendations to other buyers: This is great if you're smaller or newer to the payroll/HR process. The Gusto help team is amazing and are very quick to answer questions, and answer them accurately. The cost savings is wonderful too. You basically pay based on the number of employees you have per month. If you have seasonal operations, this could save you greatly during your off-season months. And when employees are not working they can be temporarily turned off without losing any information with they work for you again the following year.

Very easy-to-use, simple software that does everything I really need it to.

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Like I said, I'm not sure what changed, but when we first started with Gusto (mid-2017), the response rate on emails were fantastic. Now, the only time I can get a response via email is if I submit a question and end up calling multiple days later. By the time my email is responded to, I typically have the answer from some other source or from a phone call. Good software with the potential to be great.

Pros: --Very easy to use overall --The dashboard is nice, especially with the notifications --Love the intertwined tax forms --Ability to customize reports --Number of different reports you can run --For the most part, support is very knowledgeable

Cons: The only con I really have is that Gusto used to be so good about responding to email and questions submitted online in a timely manner. Now, I feel like to get anyone to respond, I have to call which isn't a bad thing, but most of the time the person on the other end can't help me directly. They typically have to pass me off or get back to me via email which is what I would like to happen from the get-go.

LOVE this payroll software!

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this software. It's easy to use. Its layout is simple but has everything you need. User friendly. Great support. Great syncing abilities/integration into accounting softwares.

Cons: I've only ran into one issue where I tried to map one of my deductions from payroll to a different account when setting it up to integrate into QBO. However, there were only a select number of accounts that were available for me to choose (versus having my entire chart of accounts available). It's honestly not a huge deal but was just one issue that I've run into after using it for 2+ years. Other than that, I love this software!

Overall: Great integration. User friendly. Easy to use.

Capterra-loader

If you like the pain of Payroll Don't hire gusto! They make payroll seem non-existent!

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love, love, love that i can export emplyee hours from T-Sheets into Gusto with just a few clicks. I love that my employees can go onto Gusto and make changes to their own account for tax purposes and time off requests.

Cons: This isin't really a Con but since i've only been using it for a few years but I can't help but wonder if everything is getting done. Customer support reassures me that the IRS is getting my payments but they make everything soo easy it seems to good to be true!

Overall: An all in one solution for payroll has saved me time and an insane amount of money. I can't say enough about how excited I am that technology like this exists.

Gusto has saved me so much time when it comes to quarterly and year-end form filings!

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Gusto customer-service team is amazing. From the moment you decide you want to implement the system, they are right there to promptly answer all of your questions and assist with the migration of information. For client with multiple states, the cost is more than worth the times it saves me in filing quarterly and year-end payroll tax returns. Employees love it as well as they have one place to go to see their paystubs, W2s, benefits, and PTO online.

Cons: A few items are not as customizable as a few other payroll products will let you do (mostly with clergy housing).

Overall: Time-saving!

Some positives and major negatives

May 15, 2016
2/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: The Good: Relatively simple to use, clean interface. Inexpensive compared to competitors' pricing. Great software if you only need payroll and nothing else, and/or you have fewer than 1 employee.

The Bad: Huge (and potentially legally troublesome) problems arise if you're a more complex organization that synchronizes benefits from another source to this payroll. We've had issues where active employees were automatically terminated in Gusto due to syncing issues from Zenefits and manually rehiring those employees in Gusto didn't fix our payroll issues; Gusto kept auto-terminating those employees after re-hiring them.

After this integration glitch was fixed with cooperation from Zenefits, I thought all was a-okay until the last payroll. The employees who were auto-terminated previously were missing from our payroll list, even though under the "Employees" feature, they were listed among the active employees. Not only did these employees not get their direct deposit, there's no way I can fix it manually in Gusto, so I will have to manually write paychecks first thing Monday morning and do my best to appease our employees.

It is also a huge disadvantage when payroll problems are brought to light on a weekend day--like today--and Gusto has zero customer support on weekends. Moreover, some features, like marking payroll as "write checks" is inconsistently located in the platform; in correction payroll, the "write checks" command is on a page all its own after you've entered payroll info, but in regular payroll, it's a hidden command that you have to turn on by clicking on the icon next to "direct deposit" under each employee's payroll line. I had to cancel regular payroll multiple times when I was trying to find the "write checks" command. It wasn't until I called Gusto that the rep pointed out the "write checks" feature is in a different place in regular payroll.

Amazing payroll software and great customer service!

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We switched to Gusto after using two other payroll companies. There were lots of mistakes made with the old companies that are still being taken care of months and months later. With Gusto the switch was painless even though it was mid-year, and whenever we find we did a mistake or something is not looking right, we reach out to Gusto customer service and it's being resolved immediately. The process to fix an employees W-2 took about 5 minutes with the help of a representative in a chat. The software does EVERYTHING for you, you don't need to calculate, check laws, etc. Previously we had to also use Docusign for on boarding of new team members, not the on-boarding takes a few clicks and then Gusto does everything for you automatically. We saved so much time, energy and nerves with Gusto.

Cons: Once the website was glitchy and I couldn't enter employees PTO. No other cons I can think of. Maybe the customer support was a little slow at some point via email, but if you have something that can't wait they are always reachable by chat or phone.

I heart Gusto!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Overall: In December of last year, I found myself taking over payroll for the company that I work for. I quickly learned that our payroll process was very time-consuming and did not run very smooth at all. I suggested that we change our process to the owners of our company and that is when I stumbled across Gusto. I had zero payroll experience and I was spending 1-2 days a week working on payroll. As COO I did not have the time to spend on payroll the way that it was set up. Once we started Gusto and got everything set up it now takes me maybe 30 minutes every two weeks to run payroll. Gusto has excellent customer service and they are very helpful to people like me, who have zero payroll processing experience.

Recommendations to other buyers: I wish there was a way for me to scan in our employee files to Gusto. So that I could go completely paperless as far as HR goes. I have two huge filing cabinets in my office that I would love to get rid of.

I pay all of my contractors every week through Gusto.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto only charges a base fee for each plan plus for each EMPLOYEE. (Not contractors - presumably because it costs more time to handle things related to employees than it does to handle paperwork for contractors.)

When you create a new account, it walks you through the steps to set up your company's payroll while staying compliant. It's extremely simple to do that, and once it's set up, you can even automate your payroll for those on a salary, or simply manually pay everyone each week as needed.

Cons: For around a year now Gusto has had a date-range for when the money was earned when you set up the payday settings. (Ex. Payday is every Thursday, and that payroll is for work performed in which time frame? Then it lists several past dates instead of letting you choose it.)

Due to the way our providers release funds and take their good sweet time doing it, we pay our people for work performed a bit earlier than their hard-coded date range. There's unfortunately never been a way to set the correct date.

If you're looking to automate your payroll, be sure to contact customer support to make sure you can set the correct work period. I have no idea if that range gets reported to the government or not.

Stay away!

Dec 11, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Cheap...but you get what you pay for. If you have less than 10 employees the price may be worth the headaches.

Cons: Stay away from Gusto. Why? - You and your employees see different PTO balances because the system tracks them differently - You can only have one PTO policy per employee. Moving employees between policies will delete the previous balances. If you do this mass move the system doesn't warn you until it's all gone - You can't mass update anything. Need to make the same change to all employees? Get ready to click away for days! The slowness of the system also makes this a great experience if you love wasting hours. - Customer service is useless and can take a long time to get someone on the phone. Email support takes 24 - 48 hours to respond even the smallest question. Did I mention you should stay away from Gusto? Remember you get what you pay for.

Simplifying all my payroll hassles

Jun 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They take care of a lot of the background tax and filing automatically. Everything is streamlined for minimal time being spent on payroll. Well laid out platform. You are well guided throughout every step in what's needed to be done for your staff and companies payroll needs. They will remind you and advise you when options pop up and let you make the final decision. The best is when you start using Gusto for the first time, you are guided through every step of the procedure. There is a checklist that you can see your progress and completed tasks and whatever else is still outstanding. The friendly, fun comments all over the platform are entertaining and add a nice light-hearted side to the sometimes daunting and dreary task of payroll. All payroll history, pay stubs and tax fillings are easily accessible to view/print online and by each employee too for their individual records.

Cons: Payroll has to be submitted by 4pm if it is to be processed in 2 business days or else it will be postponed to the third day. 4pm is before the close of business at the end of the payroll cycle. If this could be midnight on the close of the payroll cycle, my staff would not have to wait an extra day for their paycheck.

Recommendations to other buyers: Make full use of the customers service. They have instant messenger built into the website if you are ever stuck on a step or are unsure. I have used many times. Response is quick, direct and helpful. Another helpful point was letting all my employees put in their personal banking and tax info themselves which saved me a lot of time of having to acquire and input all that information myself.

Easy to setup and run payroll

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The setup is very easy and convenient. Once it is set-up it automatically pays your payroll taxes and files quarterly reports. Works well for owners, employees, and contractors. It integrates with accounting software's such as Xero and QB, which makes reconciling that much easier. Our company loves Gusto!

Cons: There is not much I don't like about this software. One thing I would change about it is the integration settings. It is easy to send information to the wrong accounts in your accounting software (if it integrates). I highly recommend having someone with accounting knowledge complete your integration settings.

Mostly easy to use. Fast. Flexible. Good Customer Support. Software integrations not seamless.

Sep 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer Support
Fairly simple adding and terminating employee function
Simple interface
Clean look
Accessible by the whole team
Mobile interface

Cons: Hang ups with some email addresses slow onboarding
Website with no app
Must repeatedly sign on, no simplified biometric access
Integrations with time and attendance, but the systems do not easily share information. No simplified set up to make integrations seamless.

Issue-free payroll, worry-free taxes.. and the best HR department for any small business!

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I get emails straight to my phone every week when my paycheck is deposited, along with fun facts and the option to save or give a portion of my paychecks! I can request time off easily, track my PTO, and even receive approvals and messages from my boss if my time off has been accepted. All of my important work documents are stored in one place online to access within minutes if I need them, and I can edit/change any important tax information in a few clicks. I always know where to get my tax forms during tax season and get email reminders from Gusto when they're ready!

Cons: Honestly, I can't think of any cons. Working for a small startup company without an HR department, Gusto has been an incredible and essential work resource for me!

Gusto is an awesome tool for reducing the complexities of payroll.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Gusto is easy to use and is very active in informing you of changes that you need to be aware of. It seems like they are always making things easier for you by adding new tools and functionalities to make payroll easier. For example, I just saw today that they added an autopilot feature for payroll, which is really going to help me out.

Cons: Interface is easy to use but sometimes I have to ask customer support where to find basic things like the payroll schedule because it's not laid out in a very organized manor. Perhaps it is and I just don't know the website very well. I've been using the website for about 2 years now and I'm not 100% familiar with how it's laid out, I guess that speaks to how intuitive it is to use.

Overall: I get to paid (it's payroll software).

Capterra-loader

Gusto makes something that as intimidating as running payroll and selecting benefits so easy and fun

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: What I like most about Gusto is that it is so easy to use and doesn't disrupt me from my daily tasks. I am a Director of Customer Success and have been able to run payroll and select benefits for my startup company as a second hat that I wear. The customer support is top notch and I actually enjoy calling in for help because I know that they will solve my problem quickly and that I will learn something new!

Cons: There aren't many drawbacks to the software. Since I am dealing with a part of the business that I don't have my experience in (payroll and benefits), I think some more tooltips or state specific FAQ's would be more beneficial

Overall: The ability to painlessly run payroll and select benefits for a startup without the cost of hiring specifically for that role.

Great payroll experience!

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They take care of all of the steps of payroll including state and federal taxes which was a great benefit to have as a small business. They also have great customer support - very helpful, friendly and fast response time.

Cons: I wish they had an app that I can use. I also wish there were a bit more new features. I also wish you can mass update everything at once. Like for instance I needed to update one thing to all of my employees and had to manually click into each one. But i guess that's why this is probably better for smaller companies

Overall: I used it to cut employee checks. It also stores their paystubs an work history which makes it very easy to access if needed. It's important for us to keep track of payroll & benefits for our small business.

Payroll made easy

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Gusto does a great job of putting payroll into an easy to understand and manage little bundle of software. For me, managing multiple client's payrolls, I don't have time to lookup tax rates, to calculate taxes, to make manual tax payments to the specific agencies that require this. Gusto takes care of all of this. They will withhold the taxes, pay the employees with direct deposit, pay the taxes, file the reports, send year-end W-2s, file 1099's. All of what they offer is for a simple, transparent, pricing model. They don't nickle and dime you for each feature. It's a set price so it's easy for you to bill your clients and easy for your clients to have a reliable estimation of what their cost will be too.

Cons: The only con I can think of is that their pricing structure does not scale very well for larger clients. The pricing is good for small to medium businesses.

Absolutely adore this site and everything the user experience

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The site is so beautiful and simple to use. I love everything about the UE and I don't ever want to have to go back to using a company intranet to track things like benefits, paystubs, etc. The customer service is also incredible.

Cons: There's literally nothing I dislike about this software. I suppose the one thing I like least is that they always have a cute little thing next to the paystubs that tells me how many coffee beans I could have purchased with my salary so far this year.

Love how much time Gusto saves me!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: How easy it is to use and all the help and support that the company gives its users!

Cons: I am a frugal person so I feel like the price is a little high

Overall: I love using Gusto. The program is so easy to use and the help center is awesome! If I ever have a question I can generally get it answered there. When I do have to call with questions or when I need help with anything my call is answered quickly and their staff are knowledgeable and very professional!

Gusto is the the best payroll product for a small business!

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Gusto was the easiest payroll product I've ever used. As a small business, it makes it simple and fun to run payroll. Employee set-up and on-boarding only takes minutes. You can set up benefits and vacation policy. Employees get notifications and emails of payroll deposits. W-2 report is seamless as well quarterly tax payments. We can even pay our contractors within the system in just a few seconds. The help feature is great and customer service is already ready to answers questions in just minutes.

Cons: Nothing. I honestly can't think of any negatives. The only initial drawback was not being able to pay the owners through the system, but Gusto took care of this without us even asking.

Capterra-loader

Gusto is the best computer solution in terms of human resources administration

Jun 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It has an excellent and simple user interface and navigation system, offer the best employee registration system, allows to create separate payments by contractors, offer a strong and comprehensive reporting option

Cons: They do not provide support on weekends, Only allow two payments previously established per month, Very weak user board with very few options

Great experience, easy to use!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the setup part of Gusto the most. Gusto makes it so easy to setup new companies and new employees. They also have useful treats for employees such as the Welcome Card (for brand new employees) that are signed by their new co-workers before they arrive to the company.

Cons: Sometimes there are glitches in the software when loading reports, inputting new information, or moving to the next screen. Usually these are resolved within a few hours though, Gusto is very quick to respond to service requests.

Gusto makes my HR role enjoyable!

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love how Gusto incorporates all elements of HR into one beautiful platform, and the ability to add all of our onboarding processes and documents makes new hires a breeze.

Cons: I do wish there was more flexibility with the Time Off policies for things like parental leave. Other than that, no complaints!!

Overall: Unifying all of our HR elements into one platform.

Used this software at prior startup.

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Awesome tool that enable super simple payroll and benefits. Super simple to run adhoc reports and even out of cycle pay events.

Cons: I think some of the 3rd party offerings (401k, etc.) could be more robust. The offerings makes me want to look elsewhere. Which defeats the purpose of an all in one HR tool.

Great service that makes payroll seem like a breeze!

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use the service. Before using Gusto, I was initially set-up with Quickbooks (all done myself). It was such a pain to make sure that payroll was done on time, that filings and taxes were paid on time, etc. With Gusto, everything is automatic. It's so easy, I love it!

Cons: Customer service isn't as quick as it used to be. It's still great by any measure, compared to other companies (you hear back within 1 day usually), but they used to have an immediate chat and I could get everything resolved immediately. This is to be expected with a growing company and again, comparing to most companies, the customer service is great!

Capterra-loader

Easiest payroll platform out there

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Gusto is so easy to use and has a beautiful interface for employers and employees and the customer service is AMAZING!

Cons: So far, I have nothing to complain about, very impressed.

Overall: I tell small business owners about Gusto because it takes a complicated part of the business and makes it easy and fun for employees!

Excellent Payroll & Benefits Management Program

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: This is by far the easiest, most user friendly program out there. I test drove a few before deciding on Gusto (then Zen) and no other can even compare. It takes me seconds to run payroll or pull a report or form, any questions I have or any documents that I receive from the State are easily submitted to Customer Service and promptly and accurately answered. No run around, no hold times to be passed around among agents. This program does exactly what it intended - take the burden off of me!

Cons: There is nothing not to like about this product. Any features I think of that would be helpful, when I check in Gusto, they are already there.

Recommendations to other buyers: If you try out any other software for even a day, you will be sold on Gusto immediately. I can run payroll from my phone in seconds, access any forms and reports needed for taxes or benefits with 2 clicks. Couldn't be simpler or more effective.

Capterra-loader

Excellent in every way

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's simple. It also does not behave in a cumbersome way. I've used Paycom and other HR solutions and Gusto makes HR just a lot more fun and simple. The designs and interface make users actually want to log in, instead of dreading speedbumps in processes like requesting time off. The quotes in the user interface are also a lot of fun.

Cons: I like everything about Gusto. It might be harder to use for large companies (100+) but I feel it does a great job for any company of 100 or less employees.

Overall: Used it at two companies, great for both. They keep improving and the interface is easy - overall their help center is great. I never have to contact support.

I will not use another app besides Gusto -- It's the best one out there.

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the UX design -- navigating through the site is extremely easy and I have a positive experience utilizing the software each time. I get just the right amount of communication from the Gusto team as well. No annoying emails, but I'm always up to date with what's important.

Cons: I wish Gusto had a mobile app -- I'm someone who works from my phone a lot and being able to use Gusto through a IOS app would be helpful

Great payroll solution with a very nice user interface

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love being able to see my PTO and Sick leave balance at a glance and knowing that all of my paystubs are available any time I need them.

Cons: Customer service was a bit difficult, it took them 4 days to get back to me about a pretty straightforward question

Capterra-loader

Really enjoy using gusto for our payroll

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love the portal for the employees to use at anytime to answer most of their questions, saves HR a ton of time.

Cons: Only con is it cost money, and you could do it cheaper by hand, if you want to deal with all the questions. As you scale it's a no brainer.

Easy to use and affordable for small business payroll.

May 10, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I like Gusto's simple platform, easy to process payroll and never have to worry about filing tax forms and paying withholding taxes. If there is any penalty notice from IRS or state, I only need to scan the notice and send it to Gusto Helpdesk and they will take care of. Hassle free! The cost is reasonable.

Cons: Gusto has certain limitation in departmentalize employee when an employee's time is split between 2 or more departments, they won't be able to split the payroll costs between multiple departments. One employ can only be assigned to one department.

Overall: Never have to worry about deadlines!!

Capterra-loader

I love how easy it is to use Gusto. I have a number of clients that I have onboard to Gusto.

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use. Employees can complete and fill out onboarding documents 25/7. Clients can easily pull up reports. Love that I can access and all clients accounts and either assist them with payroll or offer full service payroll at a reasonable price.

Cons: Honestly I can't think of anything I don't like about this software. Each year they keep adding improvements, I hadn't even thought about.

Overall: As a Bookkeeper, I help my clients with an affordable full service payroll. I help my clients to be more successful in their business, which enables me to be more successful as well. As a part of their partner program I also receive other rewards.

BEST Payroll App ever!

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I started to use Gusto in 2015, I have been fully satisfied since! All the time I would spend taking car of HR task was used to grow my business instead. I also had trouble looking for workers comp insurance and they took care of the whole process for me. The self onboarding is awesome, saves paper and time!

Pros: A very complete platform for payroll, the best function is the self on boarding when hiring a new person. All you need is their name and email address and Gusto does the rest! They also make sure your business is HR compliant.

Cons: I wish they had a time tracker or timesheet option for my employees, however I use a separate app called BOOMR that integrates with Gusto. So it's great!

Recommendations to other buyers: You can do 1 month free trial, DO TRY IT! even if you use another provider for payroll services, believe me you won't regret and will want to switch with them! so much easier!

Great software, can be confusing is not familiar

Jul 24, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it is easy to use and visually efficient. I like that finding documents is very convenient.

Cons: Customer service tends to be vague and is not familiar with errors. Adding holidays and sick leave can be confusing end of the year.

Gusto is super clean and easy to use. Very positive user experience

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love how clean in the interface is. Onboarding and offboarding employees and contractors is quick and easy, and they have taken care of user experience at every step; for example in the positive tone it users with employee communications. Customer service has a very positive tone too. Lots of high EQ associates. It's the payroll service with heart, and it works beautifully.

Cons: With a couple of tweaks, Gusto would meet all of our HRIS small business needs. I really wish it had a better PTO function.

Overall: Ease of use, good reporting, clean interface, state reporting, automated W2s and 1099s.

An amazing alternative to Paychex

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Gusto is so simple to use and leaves the onboarding up to your employees and contractors, which is a huge time-saver and eliminates the worry of entering in any data incorrectly. We have been using Gusto for almost 1.5 years and have never had any issues with processing problems or timely payments - in fact, they have jumped in to help us run payroll in a jam after missing the cut-off time (which is only 2 days within a certain amount of funds.)

Cons: The only real issue we have had is occasional notices from states that we have missed some payroll taxes - but Gusto customer support is extremely quick to respond and able to provide whatever documentation needed to dispute any errors on the state department side.

We have multiple clients on this platform, works well for variety of small businesses.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Mobile app is user friendly. Able to login and process payroll from anywhere. Multi state platform and HR support.

Cons: Wish they had ability to pay contractors on 2 day schedule and offered health insurance in every state.

Gusto UI really great!

Aug 25, 2016
4/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
2.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The UI is seamless. The employees loved using it. It was easy to access payroll information for employees and was easy for employees to login and find their paychecks. The software automatically filed taxes for us each quarter and at the end of the year. Our employees loved getting an email letting them know they got paid.

Cons: The customer service was challenging. If we had any recurring payroll issues, we didn't have a dedicated support person who was familiar with the account. Every time we needed to discuss issues, it was like starting the conversation over again. We had a few issues with payroll processing properly and taxes not being filed correctly due to a change in our FEIN mid-year.

Recommendations to other buyers: I am not sure about their new benefits offerings, but the payroll is good for a smaller companies with straight forward payrolls. Ask about the support end of things and what steps have been taken to ensure it is easier to get a hold of someone and that they are familiar with the issues.

No one ever reaches out from the company not once in two and half years.

Feb 06, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Comments: Not once have I ever received one friendly call from gusto to remind me or update me or adjust my account or anything personal at all they are totally missing this important part of business.

Pros: The idea is good and convenient. It is software that you rent and has a call center with a 10-15 minute wait time. If that's sufficient for You, that's all it is. Software that you rent, not buy, and humans who never get in touch with you not once in two and half years.

Cons: Slow , disempowered support team that doesn't make changes to your account and gives hard NO on certain reasonable questions

GREAT Payroll processor! Switched from ADP years ago and haven't looked back!

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Really simple and straightforward to use (at least as simple as payroll can be). Very nice clean user interface as well and really gets the job done. I've used other payroll processors in the past and I started using Gusto early on and it's only gotten better. The price is also quite attractive. Even offers support for syncing with QuickBooks Online. Can't think of much I would add.

Cons: It could have some more software integrations, for example, I wish it integrated with my Point of Sale software which also keeps my employee time records.

Gusto, me gusta!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Recently, my boss decided to leave our old, clunky service and switch us over to something better. I can't tell you how happy that made me, because the old service was tough to use, wasn't clear, and it was hard for me to even sign in. (Example, if I cleared my cache, it would first ask me for "company name," and sometimes the company name needed a period at the end to take, and sometimes it didnt)....? Gusto is SO user friendly and the interface is pleasant to look at. I enjoy the fun facts that they throw at me that use my dollar amounts to show me what I could use my money on. I can see everything I need, and change anything SUPER easily.

Capterra-loader

Phenomal product that has made employee management much easier

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: As a small business, payroll and employee management has always been one of those annoying aspects that comes with the territory. However, since switching over to Gusto, I know longer have to field requests for old paystubs, spend more than half an hour on payroll, and worry about deductions. And best of all, I can access it from anywhere, and it makes direct deposit setup for our employees so easy!

Cons: My only wish is for my integrations, and, unfortunately, some of the benefits packages that Gusto integrates seamlessly with aren't available in my state.

Overall: It makes managing payroll, deductions, and employee management much easier. And when we hire new team members, the onboarding process with Gusto couldn't make things simpler.

User Friendly

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Everything about Gusto is a pro! I enjoy getting an email when I get paid and being able to click on the link that will direct me to Gusto. Easy log in and that will allow me to view my paystub and easily show my deductions and employer deductions. I enjoy easily viewing PTO, 401K, and health benefits. Everything I need is in one spot and super easy to use.

Cons: There is not much to say about a con. Everything is super user friendly and common sense to use. There are even phone numbers and ways to communicate if any issues may arise.

Gusto is the best App for Accounts Payable Department!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is used in my company in a very wide range. It allows each employee to see their paystub and benefits in one simple place. It also makes it easy to distribute memos and new documents that need signatures.

Cons: There are no cons l can think of regarding this App. I have only good things to say about it and would recommend to anyone.

Great Product!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really really like the user interface. It's easy to navigate. I also like having my paystubs, tax info, PTO, and other information all in one place. I can access it whenever I need and I can even pull it up on my phone. They also put in some cool integrations with social media.

Cons: I wish I could do my timecard directly through them. Maybe you can and I just haven't set it up yet. Not sure.

Overall: I use Gusto to keep track of payments, PTO, taxes, etc. The user experience is extremely easy to use. I love being able to see where I am at financially at the workplace. It's also nice to have all of my info in one place that I can access whenever I need it. Then I don't have to ask the boss and I'm sure he also enjoys that! This tool has simplified my life in a number of different ways.

Recommendations to other buyers: Great tool!

Interface is easy to learn, customer service however is non existent.

Oct 12, 2016
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Interface is easy to learn, customer service however is non existent. I used Gusto for about 7 months. It is easy to use, except for the fact that I was coming in from not having used anything and really needed assistance with catching up. They were completely unwilling to provide that kind of support. Then, in July, I had fraud activity in my bank account and my bank advised me to close that account and open a new one. With a ton of automated payments going in and out, I'd completely forgotten to change over the bank information in my account and so when they went to charge me, it didnt go through. 2 weeks went by and they straight closed my account, advised me to not to even bother paying for the missed month and said they would not be able to restart my account until January of the following year. Seriously?? I ended up going over to Patriot Software, where they integrated all of my past activity from Gusto (without a ridiculous charge) and got me caught up on all of my outstanding taxes. Everytime I need assistance, I speak to an actual person and all for about the same cost as Gusto, if not less.

Pros: Aesthetically pleasing interface, automated payroll, easy to set up and understand

Cons: Poor customer service. Only good for those who are starting at the beginning of your fiscal year and have nothing to carry over.

Recommendations to other buyers: Shop around, figure out what you truly need. I have been with Patriot Software now for over a year and love the service they give me. I would highly recommend Patriot over Gusto.

Capterra-loader

Gusto is an essential software for any lean small business!

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I could write an essay on all the reasons Gusto has improved our business and my life. No longer do i deal with all the tiring headaches and inefficiencies of old payroll systems. I can easily process payrolls, bonuses, file taxes, onboard new employees, and more all in one complete system. We recently integrated our health benefits in Gusto as well and it's very easy to manage.

Cons: They upped the price fairly recently but it still feels very reasonable for how much value and time-saving we are getting out of the platform.

Capterra-loader

Making Restaurant Payroll a Breeze

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gusto is one of many payroll software applications in the market and while don't have a lot of experience with others, I cannot say enough good stuff about Gusto. Gusto completely integrates with our time tracking and scheduling application, Homebase. This enables us to collect all the hours, breaks, and vacations in one app then easily transfer over to Gusto to run payroll. My favorite part of Gusto is the self-employee onboarding. We set up basics of the account then the employee does the rest. I also love the Gusto manages all the payroll taxes and pays them for us. I don't know where our team would be without Gusto!

Cons: The reporting is extremely broken down and sometimes confusing. I recommend that they create some visual dashboard to better understand how much you are paying every month in wages, taxes, etc.

Payroll is easy

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Onboarding new employees is a breeze. Just provide their names and email address. Gusto emails them and walks them through the onboarding process. Customer service is quick and effective. Gusto is so good that when my accountant saw how well it was working for me, she started recommending it to all her clients.

Cons: Benefits management for companies with very few employees is a bit limited. 401k, health insurance cannot be done through gusto because we only have 3 employees.

Overall: With gusto almost none of my time is spent on payroll. Love it.

Streamlined HR Solution

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gusto removes the complexities of an HRIS and delivers it in a streamlined easy to use format. The functionality will satisfy 95% of s aSMB business needs

Cons: Some functionality is not entirely flexible, such as adding variable pay to offer letters, and a built-in performance review system

Overall: easy to use, cost efficient payroll and partial HRIs system

I use Gusto for my weekly payroll. A much more affordable option for small businesses.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their online platform is very easy to navigate and understand. They have many features that built in that larger companies make you pay extra for. They integrate seamlessly with 3rd party platforms. They remind you when payroll needs to be run early because of upcoming holidays. I could go on for a while.

They let you run weekly payrolls at no extra charge.

Cons: It is hard to contact them by phone because their number isn't readily available on the portal. So if you like speaking in person, you will want to write it down somewhere. This is still a lot better than the large guys who make you sit on hold for an hour.

Overall: It is fast and easy. Saves time and money from my old payroll company

Works well for our payroll and 401k

Jul 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, like that staff have their own login/portal. Automates tax payments, and allows us to handle contractor and w2 payments. Love love love payroll on autopilot, though I wish it could be even better.

Cons: Wish that I could specify a different # of default hours for certain employees (who work 3/4 time, for example), so that payroll on autopilot could be even more useful. Wish that I could modify accepted PTO requests - sometimes folks include a paid holiday in error in their request, or put in a request for hours that they are actually making up elsewhere, so aren't PTO. Once the request is accepted, there is no adjustment possible.

Overall: Efficiency, transparency, good reporting

Capterra-loader

Gusto has made payroll and HR fun...outside of actually getting paid of course.

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The features are fantastic. Quotes of the day, funny personal featurettes, etc... This software has a ton of gimmicky (yes gimmicky) things that make it cool. And all of this is outside of it being a fantastic payroll resource. I have access to check stubs and past payment history and everything I need to figure things out. Plus, changing my tax info is super easy. I love it.

Cons: It is fairly expensive. I have a friend that runs a company that will outsource payroll and HR and insurance details for a cheaper price at better personalization, but It's a bit more complicated. I digress. But Gusto does come at a slightly elevated cost for the great service...which is something that I don't mind paying for.

Overall: Great access to HR and payroll resources and info. It's cool and edgy. Woohoo for that. I love it, and despite its price, I'd still recommend it.

Capterra-loader

Beautiful Easy To Use Payroll

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SO EASY! SO SMART! SO FRIENDLY! Handles all the Tax Man stuff making my life less hectic and easier to manage.

Cons: If I had to pick at it and make a con it'd be the lack of an app to make approving payroll even faster. Their mobile site works well enough that it isn't a huge deal, but I bet a mobile app would be able to streamline it even further, caching some assets, making it feel faster.

Overall: My life is so much easier with Gusto. I've used ADP, Wave, and a local company to do payroll. Gusto is the least expensive, fastest, and all around best experience.

Elegant and easy to use

Dec 12, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like its aesthetics. It's very simple and pleasant to interact with, with clarity at each step and without extra options that aren't useful.

Cons: I really wish it were possible to have Google Authenticator give the two-step authentication codes. Right now it requires a cell number for a phone that's physically within the USA, which is a problem when traveling abroad. I also dislike a policy that binds the login for a company to just one person. The result is a choice to either (a) deal with these problems including not being able to reliably run payroll while traveling or (b) have significantly lower security for running payroll.

Recommendations to other buyers: I found it pretty straightforward (as much as one could expect) to switch from Wells Fargo's Business Payroll Services to ZenPayroll. ZenPayroll really helped with that process. At the time I didn't realize that it would have been a lot easier to do immediately after the start of a quarter (so early January, early April, early July, or early October). In particular, I think the start of the year would have been the simplest. It took a few hours (a bit over half a workday, though I work at a startup so "workday" might be different hours than one might think).

Needs a lot more fatures

Mar 06, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: I recently switched from SurePayroll to Gusto to save money, as I am a one person company. I must say that I am having buyer's remorse. In the same of simplicity these guys have created a very inflexible system. I ran into the following issues as soon as I did my first payroll.

1. If you don't do your payroll in time, direct deposit would occur the next month. The only way to fix that is to issue checks to employees. In SurePayroll I could adjust the pay date to any date I wanted as long as it was within the threshold of direct deposit requirements.

2. The QuickBook integration does not create GL entries. I compared the IIF files from SurePayroll and Gusto. There are only subtle differences, which they can fix in a breeze. But, so far the answer has been, sorry for the inconvenience.

3. NJ has so many tax lines on W2. I had to club some of them into one category while entering prior pay-checks.

4. You can get hold of someone to chat or on phone to answer questions, but do not rely on emails. I doubt that they read the emails. Unfortunately they work only on pacific timezone, and only on week days, so good luck if you need them out of this window.

The bottom line is that Gusto would do the job for a fair price, but a lot is desired from the product they are currently offering.

Great for small businesses!

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Awesome software for payroll and managing benefits. Keeps you organized and very user friendly. Love that you get reminders when it is close to pay day so you don't miss any dates.

Cons: A little pricey compared to other software but we believe it is worth the cost. This software is just what we were looking for.

User friendly platform for viewing my pay and benefits.

Jul 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the user friendly layout of the site. It's easy to understand my paystub and easy to request off time off and see what time I have remaining. I also like that I can easily see past pay and request off information.

Cons: I need to play with it a bit more, but I'd like for it to automatically bring me to my employee profile, rather than my old contractor profile. When I started with my company, I was a contractor, but am now a full-time employee and thus I have a different profile for that.

Overall: I love the user-friendly site and ability to easily view and understand my paystubs and time off. I also like that I can see previous information and I can access my profile from when I was a contract worker.

Easy way to do payroll

Jun 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I really liked the interface and how easy it was to use as a user. We used Gusto for about a year and it was always easy to navigate

Cons: As our company grew, Gusto didn't scale very well and then when we branched out internationally, we had to make the switch to a different platform because of the limitations.

A simple platform that anyone can use with ease

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: A lot of payroll processing platforms are old, difficult to use, and not intuitive. With Gusto, the onboarding process for new staff is easy and never causes questions or problems with the onboarding process. Additionally, processing payroll is easy enough that any level of management can do it quickly and accurately.

Cons: I wish they interfaced with more point of sale or time-clock software. We have to manually enter hours, which is really easy, but it would be nice if it was all imported.

Gusto is VERY user friendly for payroll

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gusto is very user-friendly it is easy to create payroll for small office easy and efficiently I am able to send all of the information directly to the employee where they can log into their Gusto account and keep track of their paycheck stubs and all of their information easily

Cons: I haven't run into any issues with Gusto or any cons that I can list

Overall: I've been very happy with dust oh it is a great payroll managing software if you have a small office with not many employees it really allows you to keep your payroll system organized

Capterra-loader

Great payroll solution with a very nice user interface

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy to get started with Gusto. Just sign up, enter some details on your company and payroll schedule(s) and then add your employees. The employee onboarding process and great and can save a payroll department countless number of hours.

Cons: I work with churches and while Gusto has a ton of great features. There is some EOY manual work for W-2s for ministers that I wish was more automated. There is also not an advance time off process (multi-point approvals) built into Gusto. Not a huge deal, but would be nice.

Overall: Its seems to be one of the up and coming payroll solutions. There is no upfront cost, and it extremely easy to process payroll! This software can save any payroll department time, whether you have 3 employees or 300.

User-Friendly and Beautiful Software

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Why can't payroll be enjoyable and fun? Gusto makes receiving your paycheck even MORE amazing - it throws in fun facts about what you could spend your money on (like how many times you could circle the earth with the gas money you could buy...LOL), and it allows employers to write special notes on your paychecks, too.

It's overall a beautiful software, easy to use and navigate, and it holds all of the important documents that I would need for paystubs, timeoff, taxes, etc. in one place.

Cons: As a user of Gusto, I really have no complaints!

Simple, easy to use payroll

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best is the user-friendly interface and ease of figuring out how to set it up and use it. Auto Pilot is also great; zero effort in running payroll for most clients.

Cons: They used to apply for state tax numbers on behalf of client companies, but they don't anymore. That was a great feature and I was upset when they stopped doing it. They also didn't tell us they were going to stop doing it, I found out the hard way. Also, I hate the name change to Gusto; that's a terrible name! ZenPayroll was a great name! I don't understand that change.

Recommendations to other buyers: If your company is large and/or complex, this software is not a PEO and will not meet your needs. It's really for small business only. Their benefits options are still limited, but that aspect is growing.

Capterra-loader

Really easy to use and takes care of all of my reporting and taxes.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I do not have to worry about anything! All new employees do their own onboarding then Gusto submits all of the new hire reports. It also collects and pays income tax. So incredibly easy to use. I even have different pay rates for people who get shift differentials.

Cons: I really have very little to complain about but if I had to pick something it might be nice to have a separate entry for holiday pay.

Overall: Very easy to use for someone who has not HR/payroll experience.

Employment question

Jul 22, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It may sound silly, but I love the adorable way you write your emails and the comments you put out, like it's time to pay my employees for all the hard work they did. Also, my employees tell me they love the emails and they like the stars and comments on their paychecks (which I"ve never seen) when they get a bonus.

Cons: I just would like to be able to call you easiest. I don't seem to be able to find your phone when I log on. Usually someone is there to chat, but today no one was so I googled you and found your number and called.

Recommendations to other buyers: Look for something that is easy to navigate through and quick to set up employees. Make sure employees know how to easily set themselves up or have them be able to navigate the site easily.

I love Gusto! It is such a fast and easy way to manage your paychecks and W-4 form.

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. The ability to see pay stub whenever and wherever you are.
2. The ability to split your paychecks between accounts by percentage or amount.
3. The ability to change my W-4 form whenever I would like.
4. The portal is extremely easy to use and navigate.

Cons: As a user of this product I do not have anything to complain about this software. It is so easy to use and even has some fun facts as to what you can buy with your paycheck!

Overall: I get the option to split my paycheck very easily. I can change my W-4 form at anytime. I can go and see/download previous pay stubs. I can also see paid holidays and paid time off hours. I love this software and would recommend it to anyone!

We used gusto for payroll tracking, reporting, etc.

Jul 02, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very simple to use has an updated, modern interface. It absolutely does all of the basic things you would expect. It's also extremely affordable.

Cons: The software might be a bit too basic, although as it is so affordable, perhaps that is the trade off. It has basic reports for users (deductions, taxes, etc) and should work just fine for taxes, but don't expect it to do much in terms of account management beyond your paychecks.

Grateful to have found this app

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Love the reminders! We have used this app for payroll for over 3 years. It has evolved into a complete HR payroll system that we love. It keeps all employee information easy to access, manages sick and vacation time not to mention makes running payroll a snap. Online support is easy and engaged in solving any problems you might have.

Cons: Would prefer having a choice to not have the character pics assigned before we have an actual employee picture available.

Gusto is a game changer for small business payroll!

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After using other options it is hard to quantify just how much time Gusto has saved us. They file forms and pay out child support for example. They also integrate with our time clock software which make sure things that much easier.

Pros: Gusto is easy to use. The price is much less then competitiors and it brings more value. Customer service is great!

Cons: During busy times of the year like tax season, it can be tough to get someone on the phone. It would be nice if they kept track of busier times and staffed accordingly.

Capterra-loader

User friendly for paychecks and record keeping

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how user friendly the program is. Gusto is very easy to navigate and you can easily access paystubs, benefits, tax documents, etc. Additionally, anytime an employee needs to update their direct deposit information, they can easily do that through Gusto, which allows our employees to even split deposits between multiple accounts - easiest program I have used to complete that task.

Cons: Gusto is so easy to use, I honestly do not have any dislikes. I can't even critique their webpage design. It is simple and does everything it needs to do. Nothing more, nothing less. While the program could used enhanced integration, using Gusto specifically to manage payroll has worked for our small company.

Overall: We use gusto to cut employee paychecks. Once paid, the employees receive their pay stub in their email, which they can easily check to ensure accuracy. The pay stubs are very straightforward and easy to understand. The program also stores all pay stubs and tax documents, so those important documents are always easy to access.

Okay but I prefer Zenefits

Jan 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's nice that Gusto keeps sick time, PTO, and benefits in one place. Plus, being able to see recent paystubs and year to date statistics on hours worked, salary, taxes, etc. is nice too.

Cons: It would be more convenient if users could access their commuter benefits without having to log into another portal (benefits card manager). Not being able to submit transit benefit claims with a valid, official receipt is not very convenient. The support team said they will only accept manual claims (receipt) if the benefits card was denied. However, that is not practical because I ride public transportation everyday and would have to have my transit card "denied" each time for me to be allowed to submit receipt claims. The support team denied some transit claims stating the claims were prior to Gusto managing the account and equated it to health insurance. However, the situation is completely different because my transit benefits were all transferred over to Gusto from Zenefits and the money is just sitting in the account. If it were like health insurance, that money is gone and not sitting in my account ready to be used/reimbursed.

Very pleased with the software after switching from Quickbooks payroll.

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Hands down the feature we are most pleased with is the email portal. Every employee is able to login into their own personal page to obtain personal payroll information as well as make changes as needed. When you have 70 employees, it's one less thing that we have to worry about come payroll day. In addition to being able to pay taxes and e-file forms directly from the software, it is a must have for any medium to large business.

Cons: I can honestly say there is not a whole lot I would say we are displeased with when it come to this payroll software. We just switched from Quickbooks payroll, and are much happier with this program.

Overall: It makes payroll with a company as large as ours much easier. A number of features not offered with the Quickbooks payroll we were previously using.

GUSTO

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I used this software at my other job for payroll.

Cons: I never had any problems with my paycheck.

Overall: Easy to use.

LOVE ZenPayroll!

Sep 16, 2014
5/5
Overall

Comments: We're a small startup and don't have an HR person, so as CEO part of my job is making sure everyone gets paid on time and that the proper paperwork is accordingly filed. My previous experiences with third-party payroll companies has always been a MASSIVE headache. Onboarding new employees always required jumping through hoops and getting touch with anyone if there was a problem or I had a question took several days of phone tag. I heard about ZenPayroll a few months ago from a friend and decided to give it a try. It's made my life so much easier. Not only am I saving a ton of time (setting up your company is as easy as filling out a form, while onboarding employees sends them an online account/questionnaire so you don't get any information wrong), but their customer support is the best I've ever experienced, not just for a payroll company, but for any company. They answer my emails and tweets promptly and are exceptional at solving my problems. I'd definitely recommend them in a heartbeat to anyone looking to get set up with an easy and robust payroll system.

Pros: - Quick company set up - Easy employee on-boarding - Integration with benefits and expense tracking system - Integration with Quickbooks Online

What a mistake

Dec 01, 2016
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: It started out as an excellent product. Easy to use... easy to set up... then I start getting notices from the IRS and State... each phone call was more infuriating than the last... I was assured several times that things would be taken care of... I don't trust that things were done correctly... and the follow up calls that were promised never happened. I had to follow up with the state to make sure they got reports submitted. When I asked why it took them 5 months to figure out there was an issue they had not answer but the support team seemed to always send emails explaining why it was my fault.

Pros: It was easy to set up.

Cons: Customer Service and Technical Support are horrible. There does not seem to be anyone in charge. They are proud of the fact that they have a "comfortable" work environment but as they grow I would now describe it as lazy and indifferent. I am sure bigger companies get better service.

Recommendations to other buyers: Find someone else... the things you think are easy and flashy... they do well... navigating through state and federal is time consuming when they make errors. My state does not care who made the error they fine the business owner. I find it funny that a company this size has 1 phone number and 1 email address. There is no way to get in direct contact with anyone to escalate such a big issue. What I saved in $$$ I wasted in my time.

This has been a great asset to our business.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Consolidates work for us. Easy to use and takes hours of work off of our hands. This has been a lifesaver.

Cons: Nothing that is a show stopper, just some minor interface items but overall the software has been great and does what we want.

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Love Gusto!!!

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Gusto makes a very intimidating subject, very easy! Anytime an employee asks me for help with their taxes or payroll, I use to dread answering. Now with Gustom, it is so easy to pull any information I need!

Cons: Nothing, we love Gusto. We were ready for the software to not do everything we needed it to because we were moving from a payroll company, but it was the exact opposite. We have more visibility than we have ever had!

Love this payroll solution!

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have 2 employees and 1 contractor - very easy to use, and very inexpensive. We don't need the bells and whistles, so this is perfect for us. I know they have more features than we use, but just the basics is perfect for our company.

Cons: Don't really have any - We don't need the bells and whistles, so this is perfect for us. I know they have more features than we use, but just the basics is perfect for our company.

Is a software to manage payroll of small and medium companies and manage payments

Jun 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is an important software in the administrative part of the company because it allows you to better organize payments to your employees in a more efficient and organized way

Cons: It would be better if it were a software for large companies and thus better enhance its functionality in the part of payments and bank transfers

Overall: It has allowed me to be more organized in my payments and be up to date with my employees to pay the corresponding payroll

Gusto is a great payroll service that's simplistic and easy to use!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto has an easy to use interface. Their customer service is great! We had both regular employees and contractors and it was super easy to set up both. W-4's and 1099's were managed through one system making tax time reporting much easier!

Cons: I would love it if they could figure out how to expand insurance offerings for orgs with out of state employees. I would also love to see not for profit pricing!

Excelente, is a company that offers a payroll, benefits and human resources. Is Wonderful.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the most is that it helps me manage my work in the human resources department, Gusto handles payments to employees and contractors and also handles electronically the paperwork necessary to help client companies comply with tax, labor, and immigration laws.I love, because I can automate my payroll operations by scheduling.

Cons: There isn't much I can say that I dislike about Gusto. I can easily integrate my HR management into the platform.

Overall: The way the system is designed is better compared to other companies. Gusto offers three enterprise pricing plans for users to choose from. In addition to the above, it facilitates a better technology, makes everyone easier for me and the people on my team, and I feel confident because the agents service but support to choose better.

Easy to use, but needs an app.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the statistics, how friendly integrative it is about the fun facts/company love, and social media friendly. The daily inspiration quote is something good and positive.

Cons: It really needs an app, I can open it on my cellphone, but I think it would be better with an app, with face id would be better. It is already all social media integrative, so why not an app.

Gusto is the perfect payroll software for a marketing agency.

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto is easy to get started with, customize based on the needs of individual employees or business units, and their customer support is top notch. They've been able to answer every question we have about the software quickly and professionally.

Cons: They recently increased the prices so I don't love that.

Recommendations to other buyers: Just pick Gusto. Their software is great, their business is focused on disrupting what has historically been a terrible software market, and they have great support. I'd recommend them to anyone.

The most easy to use Human Resources software!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Extremely easy to use, saves a lot of time looking for the right people and has totally improved our hiring experience. Everything is pretty straight forward.

Cons: Can be a bit pricy for some, but it includes a 1 month free trial in order to see if it suits your needs.

Overall: Saving a lot of time finding the right employees at the right time, and a beautiful and easy to understand interface.

Gusto..Payday!!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The gusto app really seems to streamline the payroll process. It just helps make everything very clear, from hourly pay, to bonuses, etc! Avoids any confusion, and get things done in a timely manner, which people like:)

Cons: So far we havent found many cons. The app seems to be working well, doesnt have any glitches or issues. We are pleased with this product!

Easy breezy payroll application!

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's SIMPLE. No frills, nothing crazy, just straight up payroll processing. Taxes are a breeze and anything that may be a surprise is laid out beautifully. Reporting is thorough and it's easy to keep track of individual employees. The email notifications are a nice touch!

Cons: There's not really anything negative to say. As our business grows we may outgrow Gusto but for the time being, the simplicity is something we value immensely.

Overall: If only more software could be this simple! It's an easy to use, straightforward payroll processing application with excellent reporting.

Great Payroll Software!

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Gusto makes payroll super easy. It is a great product overall. Their customer service is fantastic, they follow up if needed and everyone is very knowledgable and helpful!

Cons: There are a couple of requests that would be very helpful. For example, they cannot write checks on behalf of the company but that is such a minor thing. Most of the requests we have put in are minor and would be nice to have. The only major request is having a way to review payroll before you submit, that is something that is definitely needed.

Recommendations to other buyers: Great for small businesses. Customer service really is point on. Really easy to implement! Would definitely suggest.