Who Uses This Software?

Companies with 10-50 employees find Gusto to be a delightful, easy-to-use online all-in-one HR platform.


Average Ratings

183 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $45.00/month/user
    See pricing details
  • Pricing Details
    Gusto starts at $39 + $6/employee, and is available in three product plans.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Gusto
  • gusto.com
  • Founded 2011
  • United States

About Gusto

Gusto helps businesses offer health benefits to their employees, in a simple and affordable way. Our app evaluates hundreds of plans from top insurance carriers and recommends those that fit your budget and meet your employees' needs. With Gusto's all-in-one HR platform, all benefit changes are automatically reflected in payroll. Enjoy automated tax payments and fillings, paperless employee onboarding, and more at an affordable and simple pricing, starting at $45 per month.


Gusto Features

  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal

Gusto Reviews Recently Reviewed!


My account was declined for payroll with no explanation

Feb 12, 2018
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I would be afraid to try them again and my account would be declined for no reason

Pros: The way the system is designed better compared to other companies but I would still not enroll anyone with them

Cons: Account was canceled last minute before I had to run payroll because ¿ the account does not fit with them ¿ that¿s ridiculous

Capterra-loader

We use this both at my full-time job and within my side hustle organization. It's AWESOME.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software makes everything SUPER convenient. We love using it, because it saves us time and money every fortnight and also each time we hire a new employee. It's a beautiful thing. Trust me.

Overall: I don't say that about very many tools, but this one is intuitive and packs a lot of features into a simple interface. Love at first use.

No one ever reaches out from the company not once in two and half years.

Feb 06, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Not once have I ever received one friendly call from gusto to remind me or update me or adjust my account or anything personal at all they are totally missing this important part of business.

Pros: The idea is good and convenient. It is software that you rent and has a call center with a 10-15 minute wait time. If that's sufficient for You, that's all it is. Software that you rent, not buy, and humans who never get in touch with you not once in two and half years.

Cons: Slow , disempowered support team that doesn't make changes to your account and gives hard NO on certain reasonable questions

Gusto is Great!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gusto is great for the money. Very easy to use and customer service is outstanding. If you are looking for Payroll 101 this is the company to go with!

Cons: Some of the HR functionality is limited but of course you know that going in. If you have unique holiday pay setup you will need a workaround to make it work.

Gusto is simple, fast, easy and integrates well with other common HR/Paroll software

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you are looking for a payroll provider with some HR capability, GUSTO is definitely going to serve you well. It was super easy to setup, very supportive help desk and you can actually chat with support while you are in the tool, allowing them to help you in real time. I moved to GUSTO from Zenefits and will say I am very happy I did! Highly recommended.

Pros: Very Simple to use Superb customer support (Online Chat with support while working) Great flexibility integrating with QuickBooks and time keeping Easy to add payroll deductions for all your benefits and/or other payroll deductions

Cons: Gusto has no integrated Background Check capability Gusto could use more HR features, although they do have a capbility to do self unboarding.

We have multiple clients on this platform, works well for variety of small businesses.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile app is user friendly. Able to login and process payroll from anywhere. Multi state platform and HR support.

Cons: Wish they had ability to pay contractors on 2 day schedule and offered health insurance in every state.

I pay all of my contractors every week through Gusto.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto only charges a base fee for each plan plus for each EMPLOYEE. (Not contractors - presumably because it costs more time to handle things related to employees than it does to handle paperwork for contractors.)

When you create a new account, it walks you through the steps to set up your company's payroll while staying compliant. It's extremely simple to do that, and once it's set up, you can even automate your payroll for those on a salary, or simply manually pay everyone each week as needed.

Cons: For around a year now Gusto has had a date-range for when the money was earned when you set up the payday settings. (Ex. Payday is every Thursday, and that payroll is for work performed in which time frame? Then it lists several past dates instead of letting you choose it.)

Due to the way our providers release funds and take their good sweet time doing it, we pay our people for work performed a bit earlier than their hard-coded date range. There's unfortunately never been a way to set the correct date.

If you're looking to automate your payroll, be sure to contact customer support to make sure you can set the correct work period. I have no idea if that range gets reported to the government or not.

Easy way to handle payroll

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: They ask simple questions to be paid and have direct deposit, I work as a contractor and the company I work for has this along with Harvest to track time. With that integration it makes the process simple.

Cons: From my user experience I haven't had any companies. I just wish it was set up through a different email, and there was a way to change that. This also might be something I ask the company I work for help with.

Overall: Great way to organize payroll, and benefits.

No problems from my end

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I am only the user of the software. I did not set it up but I love it from my point of view. Makes that side of the business very streamlined

Cons: I can honestly say I do not have an cons. My implementor might have a different story but from a user experience it is top notch

Okay but I prefer Zenefits

Jan 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's nice that Gusto keeps sick time, PTO, and benefits in one place. Plus, being able to see recent paystubs and year to date statistics on hours worked, salary, taxes, etc. is nice too.

Cons: It would be more convenient if users could access their commuter benefits without having to log into another portal (benefits card manager). Not being able to submit transit benefit claims with a valid, official receipt is not very convenient. The support team said they will only accept manual claims (receipt) if the benefits card was denied. However, that is not practical because I ride public transportation everyday and would have to have my transit card "denied" each time for me to be allowed to submit receipt claims. The support team denied some transit claims stating the claims were prior to Gusto managing the account and equated it to health insurance. However, the situation is completely different because my transit benefits were all transferred over to Gusto from Zenefits and the money is just sitting in the account. If it were like health insurance, that money is gone and not sitting in my account ready to be used/reimbursed.

Gusto makes it incredibly easy to onboard new employees and is 10x better than the traditional way

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very personal in the language they use and the different content that they share in their emails. There's always some sort of fun fact and it feels like you are working with a human to run your business, not just software.

Overall: It makes payroll extremely easy and saves us time to work on our business.

Gusto Makes it easy!

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The software is easy to work with and makes everything accessible. The employees are happy with Gusto and it helps take a load off of anyone who is new to the HR process.

Cons: Gusto should think about adding more HR functionality into its platform. It should include onboarding and checklists so everyone is able to incoporate that into their companies.

Very easy-to-use, simple software that does everything I really need it to.

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Like I said, I'm not sure what changed, but when we first started with Gusto (mid-2017), the response rate on emails were fantastic. Now, the only time I can get a response via email is if I submit a question and end up calling multiple days later. By the time my email is responded to, I typically have the answer from some other source or from a phone call. Good software with the potential to be great.

Pros: --Very easy to use overall --The dashboard is nice, especially with the notifications --Love the intertwined tax forms --Ability to customize reports --Number of different reports you can run --For the most part, support is very knowledgeable

Cons: The only con I really have is that Gusto used to be so good about responding to email and questions submitted online in a timely manner. Now, I feel like to get anyone to respond, I have to call which isn't a bad thing, but most of the time the person on the other end can't help me directly. They typically have to pass me off or get back to me via email which is what I would like to happen from the get-go.

Great software for payments

Jan 16, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I get paid weekly with Gusto, that in itself would be a major pro for me. Gusto seem pretty easy to use and is very reliable as an accounting software.

Overall: It is easy to use and relatively inexpensive. If you are looking for something reliable, Gusto is it.

Really easy to use

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How easy it is to use and easy to setup new employees on. We really like how automated everything is and we work with a lot of freelancers so that makes setup easy for us!

Cons: We wish we could setup an account that limits someones access to certain salary information but still gives them full capabilities of gusto. I'm the HR person and my ceo wants me to use gusto but doesn't want me to see her and the co-founder's salary information

Best payroll service for small companies

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - everything you need for outsourcing your HR department through technology
- workers comp insurance at a great rate

Cons: - not unusual for payroll processors, but they withdraw the necessary funds 4 days before employees get paid

The most easy to use Human Resources software!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Extremely easy to use, saves a lot of time looking for the right people and has totally improved our hiring experience. Everything is pretty straight forward.

Cons: Can be a bit pricy for some, but it includes a 1 month free trial in order to see if it suits your needs.

Overall: Saving a lot of time finding the right employees at the right time, and a beautiful and easy to understand interface.

A simple platform that anyone can use with ease

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: A lot of payroll processing platforms are old, difficult to use, and not intuitive. With Gusto, the onboarding process for new staff is easy and never causes questions or problems with the onboarding process. Additionally, processing payroll is easy enough that any level of management can do it quickly and accurately.

Cons: I wish they interfaced with more point of sale or time-clock software. We have to manually enter hours, which is really easy, but it would be nice if it was all imported.

Best in class payroll for SMB companies

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gusto makes it quite easy to migrate from ADP; this includes minimal impact on existing employees. Once on the platform, running payroll using autopilot functionality makes this a tool with limited friction at every point of use. They fully integrate with related SMB tools: 401K providers, accounting systems, and benefit providers.

Cons: Would like to see multiple PTO policies (i.e. work from home + unlimited PTO), however they continue to release user driven functionality at a respectable cadence.

Overall: streamlined payroll processing, provided a central portal for all employees to manage HR related activities, presents itself as a modern HR platform

Gusto is an awesome tool for reducing the complexities of payroll.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto is easy to use and is very active in informing you of changes that you need to be aware of. It seems like they are always making things easier for you by adding new tools and functionalities to make payroll easier. For example, I just saw today that they added an autopilot feature for payroll, which is really going to help me out.

Cons: Interface is easy to use but sometimes I have to ask customer support where to find basic things like the payroll schedule because it's not laid out in a very organized manor. Perhaps it is and I just don't know the website very well. I've been using the website for about 2 years now and I'm not 100% familiar with how it's laid out, I guess that speaks to how intuitive it is to use.

Overall: I get to paid (it's payroll software).

Happy but support is bad

Jan 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the feature set, it easy to learn, and the cost is affordable. The work comp insurance has saved me much time and money.

Cons: You can not call for support and their chat function is either off line or over loaded so you have to wait a long time.

Wow, just wow!!! Gusto where have you been!

Jan 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Awesome, simple, easy...CHEAP. Actually inexpensive, the service and product are top notch!!! I HATE ADP and I have fired PayChex twice at two different companies. They are nothing but a giant sales job, everyday all...with Gusto, none of that, you select what you want and need and you manage and control everything from one very easy interface...great job Gusto!!!

Gusto has saved me so much time when it comes to quarterly and year-end form filings!

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Gusto customer-service team is amazing. From the moment you decide you want to implement the system, they are right there to promptly answer all of your questions and assist with the migration of information. For client with multiple states, the cost is more than worth the times it saves me in filing quarterly and year-end payroll tax returns. Employees love it as well as they have one place to go to see their paystubs, W2s, benefits, and PTO online.

Cons: A few items are not as customizable as a few other payroll products will let you do (mostly with clergy housing).

Overall: Time-saving!

Simple Intuitive setup. Great value for the price.

Dec 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple and intuitive setup process. Includes ACH payments, W2 and Contracted employees, employee portal and many HR offerings. Simple process for payroll with reminders. Good offering for a small to mid-sized company without a full-time HR / payroll manager. Gusto will also act on your behalf when working with Federal and State taxes - a real plus for company's without a full time HR / payroll manager.

Overall: Payroll, Integrated with our Accounting package. ACH , Employee portal and time tracking.
Pricing is reasonable, however some others offer at a lessor price per employee, without the features.

Gets the Job Done

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the most part I like Gusto. It's easy for me to use to pay out employees, contractors, etc. It allows me to get more done in less time because I can have my new hires fill out their paperwork online, and the payroll reminder is nice since I get so busy sometimes it good to get a reminder to hit the pay button.

Overall: Saved me time to write checks to employees and it does my w2 for me and 1099s.

Payroll made easy

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto does a great job of putting payroll into an easy to understand and manage little bundle of software. For me, managing multiple client's payrolls, I don't have time to lookup tax rates, to calculate taxes, to make manual tax payments to the specific agencies that require this. Gusto takes care of all of this. They will withhold the taxes, pay the employees with direct deposit, pay the taxes, file the reports, send year-end W-2s, file 1099's. All of what they offer is for a simple, transparent, pricing model. They don't nickle and dime you for each feature. It's a set price so it's easy for you to bill your clients and easy for your clients to have a reliable estimation of what their cost will be too.

Cons: The only con I can think of is that their pricing structure does not scale very well for larger clients. The pricing is good for small to medium businesses.

Great user design, so easy to use!

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customer service is great (quick, accurate responses), and the software is so simple to use. I also love that my employees can onboard themselves. And the all-in-one price is attractive.

Cons: Not much to say here. Because of the pricing structure (per employee) it can get expensive for large businesses. But for small businesses, nothing negative to be found!

Great payroll software from the employee side

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: I love the little emails they send on payday.

Pros: Super easy to use to find tax info, YTD info, paystubs, etc. I love that I can make changes to my payroll tax if I need to. I'm back to work after staying home for a few years with kids and our tax situation had changed so much I wasn't sure what I wanted to do on my first day of signing paperwork, but with Gusto I could go back and change it without having to look like an idiot in front on my new bosses. Plus it's a cute and fun app.

Cons: The only con I can think of is one time I needed to email all of the paystubs for the previous 6 months to my husband and I had to download each one and then email them one at a time. I would have loved a way to check a box and email them all at once.

Grateful to have found this app

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Love the reminders! We have used this app for payroll for over 3 years. It has evolved into a complete HR payroll system that we love. It keeps all employee information easy to access, manages sick and vacation time not to mention makes running payroll a snap. Online support is easy and engaged in solving any problems you might have.

Cons: Would prefer having a choice to not have the character pics assigned before we have an actual employee picture available.

Best payroll software

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this software, it is so easy to use, it is easy to adjust payroll if there is a mistake, it integrates with many different time tracking systems. The reports are detailed and customizable.

Cons: The only complaint I have is that Gusto will not send out checks, they must be printed in house and mailed out.

Easy to use, but needs an app.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the statistics, how friendly integrative it is about the fun facts/company love, and social media friendly. The daily inspiration quote is something good and positive.

Cons: It really needs an app, I can open it on my cellphone, but I think it would be better with an app, with face id would be better. It is already all social media integrative, so why not an app.

Stay away!

Dec 11, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Cheap...but you get what you pay for. If you have less than 10 employees the price may be worth the headaches.

Cons: Stay away from Gusto. Why? - You and your employees see different PTO balances because the system tracks them differently - You can only have one PTO policy per employee. Moving employees between policies will delete the previous balances. If you do this mass move the system doesn't warn you until it's all gone - You can't mass update anything. Need to make the same change to all employees? Get ready to click away for days! The slowness of the system also makes this a great experience if you love wasting hours. - Customer service is useless and can take a long time to get someone on the phone. Email support takes 24 - 48 hours to respond even the smallest question. Did I mention you should stay away from Gusto? Remember you get what you pay for.

Wonderful Software and Incredibly Easy to Use

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The onboarding and setup is easy to navigate and figure out. Gusto really guides you through what needs to be done and everything is explained along the way. You have to be extremely careful about the information you're putting in because they can't possibly check everyone's Tax ID number or State ID number, so make sure you do everything right when you set up. The payroll is actually fun to do and takes less than 5 minutes. When I have questions email and chat support is quick and helpful.

Overall: Ease of use and peace of mind knowing that my payroll is processing correctly and my taxes are being paid. It takes so much work to manage hours and handle payroll but now I only spend about 10 minutes a month!

Pretty software but not worth the hassle

Nov 28, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Nice design!

Cons: Awful customer service. You will need more paperwork to get verified and they'll ask for weird tax documents that you probably wont' be asked for ever again in your life. They won't disclose this until right before you run payroll - and you'll be scrambling to get documents. They are a good deal financially but it's not worth the time and hassle. Just spend the extra money on one of their more reliable competitors.

I use Gusto for myself and several Clients

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easily process payroll and know that all payroll reports are automatically taken care of. For the cost all your quarterly and yearend reports are automatically filed for you.

Cons: W-2's and 1099's aren't sent out to the employees and contractors. You have to print and send them to them or have them login to retrieve.

Great experience, easy to use!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the setup part of Gusto the most. Gusto makes it so easy to setup new companies and new employees. They also have useful treats for employees such as the Welcome Card (for brand new employees) that are signed by their new co-workers before they arrive to the company.

Cons: Sometimes there are glitches in the software when loading reports, inputting new information, or moving to the next screen. Usually these are resolved within a few hours though, Gusto is very quick to respond to service requests.

I use it to keep records of my pay history

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: when it sends me Hurray, you got paid today email :) it is also very easy to use and shows the calculations transparently

Cons: I wish it had other functions as well, for example it could help fill out the tax forms, other than that it's great, but I don't use it too often

I use Gusto for my weekly payroll. A much more affordable option for small businesses.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their online platform is very easy to navigate and understand. They have many features that built in that larger companies make you pay extra for. They integrate seamlessly with 3rd party platforms. They remind you when payroll needs to be run early because of upcoming holidays. I could go on for a while.

They let you run weekly payrolls at no extra charge.

Cons: It is hard to contact them by phone because their number isn't readily available on the portal. So if you like speaking in person, you will want to write it down somewhere. This is still a lot better than the large guys who make you sit on hold for an hour.

Overall: It is fast and easy. Saves time and money from my old payroll company

Finally takes the headache out of payroll!

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love how streamlined and user-friendly the interface is. I love how simple it is to onboard a new employee. Also the customer service team are rockstars.

Cons: I'd love to see an option for staff to be able to request sick-days through their gusto login, also a few more HR features.

Overall: more time to focus on other aspects of running my small business

Great UX! Great Visual!

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love the overall experience! Very easy to use, clean UI and my favorite part is the paycheck email.

Gusto lets me put payroll and filing on auto pilot.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love how I can set it and forget it. Running payroll takes a couple of minutes and data is instantly synced to my FreshBooks account. Filing is handled automatically, so I don't have to worry about a thing.

Cons: Pricing has gradually increased since we started using Gusto about a year and a half ago. It would be nice if their were different tiers to choose from.

Overall: Gusto makes payroll stupid easy. Auto syncing data with FreshBooks is the icing on the cake.

Capterra-loader

So easy to run payroll!

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Gusto is really easy to use. I just put in employee information, and when it's time to run payroll, it sends me a reminder. I log in, and literally less than two minutes later, I'm done. There are options for reimbursements, vacation time, health plans, and more.

Cons: It's a little pricey but it's worth it so that I can just run payroll so quickly. I can't think of anything I don't like.

Gusto is a miracle tool for payroll!!!!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I am obsessed with this product and the support staff that comes with it! I have tried Intuit and ADP before finding Gusto. Gusto was a total game changer for me. The software is easy to use and really makes payroll a breeze for those of us who have businesses to run! You can upload a CSV file with that week's hours and any other payments and BOOM- payroll is done. I also like that they give me the exact amount I owe each week for that payroll- no monthly or quarterly surprises to budget for. And I have opted to roll in my workers comp payments as well. SO EASY. They also offer AMAZING onboarding options that mean every time I hire, I only enter a new employee's email address and they do the rest. I then verify that things look ok against their ID, e-sign the i9 and it's back to business for me. Everything looks modern, fresh and fun- and that makes my company look polished and put together! I literally do not know how we managed while using the other companies. We love Gusto!!!!

Cons: It might be a tiny bit more expensive than some of the other guys, but those dollars are completely worth the time saving and error avoiding features included in Gusto. And their customer service far exceeds the other companies as well.

Overall: This software has made payroll and hiring such a breeze! I used to dread new hire processing- but with Gusto the new hire do all of the work! And the interface makes it totally easy for them. =)

Gusto is one of the highest quality platforms I use at work.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love everything about Gusto. Everything you need in terms of HR and operations is all integrated into the platform. The user experience is phenomenal. I know our VP of Operations is thrilled to have this piece of technology to use for payroll, healthcare, vacation days and more. This software changes everything. I highly recommend all small-medium business owners investing in Gusto.

Great customer service

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Great simple to run payroll

Pros: does full payroll tasks. great value. helpful staff. good integration with quickbooks. good email notifications to staff

Cons: some unusual documents for small business, for some states, not part of the service. would like general liability insurance, maybe they have that now, didn't at the time i needed it

Mostly easy to use. Fast. Flexible. Good Customer Support. Software integrations not seamless.

Sep 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer Support
Fairly simple adding and terminating employee function
Simple interface
Clean look
Accessible by the whole team
Mobile interface

Cons: Hang ups with some email addresses slow onboarding
Website with no app
Must repeatedly sign on, no simplified biometric access
Integrations with time and attendance, but the systems do not easily share information. No simplified set up to make integrations seamless.

Thorough customer support

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Very easy to use. I can run payroll many times in a month and the fee is same. Online chat is always pleasant.

Pros: There are nice features that we didn't expect such as company survey, etc. We are using this for feedback.

Great functionality and ease of use for employees

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: This software is simple, easy to use and has a personality so it's actually enjoyable to log in. Signing up for employee benefits was a breeze, and customer service was very responsive when I had a question.

Cons: It would be great if they had a calendar that showed all future pay days instead of just the next one.

Game-changer. Removes the need for a lot of HR bureaucracy

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can change my paycheck allocations with a few clicks, not through printing/scanning a form, sending it to an HR person, and hoping they actually apply it. I feel much more in control of my own destiny, and it's nice not to keep a running list of "open loops" that you're waiting on someone else to handle.

Cons: Sometimes it'll take a bit of buffering before loading a page. If this is the only complaint I have I'd say that's very telling. :)

Gusto is awesome!

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Internally, we always say we strive to provide as good customer service as Gusto does. Their products are easy to use, their copywriting is straightforward and educational - you're always happy to see an email from Gusto. They make a sometimes tedious task (HR) fun!

No service

Aug 28, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Product is ok but if you have any issues or they made mistake it will not be fixed.

Cons: No way to get them to respond to issues. Owe us money, they admit it, yet tell us check is in the mail every week for 6 months. So strange they won't resolve yet admitted in 5 emails it was their mistake and the check is in the mail. Growth issues and poor management

This software has changed my life

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is so easy and intuitive. Makes Payroll almost fun! I hate hate hate this aspect of business. As a small business owner, I like how quick and easy it is to add employees and have all their reports at my fingertips.

Cons: not much bad to say. which I had known about it sooner as regular payroll companies are more expensive

Overall: Relaxation about handling payroll

Gusto..Payday!!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The gusto app really seems to streamline the payroll process. It just helps make everything very clear, from hourly pay, to bonuses, etc! Avoids any confusion, and get things done in a timely manner, which people like:)

Cons: So far we havent found many cons. The app seems to be working well, doesnt have any glitches or issues. We are pleased with this product!

Easy way to run payroll

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: -very automated way to run payroll, good support for any questions that come up, super easy to make changes to payroll when needed

Cons: there is really nothing that i don't like....everything is great! the only question i get from employees is that there is no phone number for support - just an email

Great Payroll service for new business owners!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: How easy it is to use. Very user friendly, especially for people who DONT know what they're doing! When I signed up for Gusto it was the very first time I had employees, so naturally, I was very unfamiliar with the Payroll world. They made it SO EASY!

Overall: Ease of use. Very friendly and helpful customer service. Affordable/reasonable pricing.

Excellent Cloud based payroll

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use and functionality are top notch. I've used other payroll options but for the cost Gusto is by far the best. Payroll options are extremely broad and cover almost every situation. Their support team is always available to address any issues.

Cons: Currently Gusto does not offer benefits for employees such as health in certain areas. However, they are working to expand.

Overall: Excellent payroll and processing.

intuitive payroll software that does everything we need

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Gusto makes it incredible easy to add new employees and contractors and process payroll. The best part is they file all payroll and employment withholding taxes so we don't have to worry about anything!

Cons: The only complaint I have is that it seems a little pricey for those on a startup budget.

Overall: effortless payroll processing

Streamlined our entire payroll process with ease

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Was simple to setup for all of my employees. The pay stub detail is easy to comprehend and the entire back-end reporting system is simple to use.

Great, easy to use. Awesome customer success.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: People are friendly when calling for help, the interface is easy to use and simple. I can monitor pay stubs and keeps me up to date

Overall: Everything

Love this app!!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's super easy to use and can be synced up to time clocks such as boomr. The customer services is super prompt and everyone there is awesome.

Overall: Honestly, I haven't found anything that I dislike about this service. I haven't had any issues that weren't easily and quickly resolved through their customer support center.

Does every payroll function for me

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Performs as promised

Pros: Does it all with only a few key strokes and not much time. Prompts you to complete tasks with constant reminders.

Cons: Clock in feature wasn't what I needed. We are a very small startup and it was overkill for us. Not bad, just not what I needed.

Love how easy it is to set up new employees; like that you can add additional pay scales and titles

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Multiple rates per employee; easy to add employees; reminders of items you need to get done; like the notifications sent out to the staff when hired

Cons: You cannot really go back in time to change/fix a date on your own; hard to find the cancel payroll if needed unless you are on the final page

Best Payroll Software By Far!

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I couldn't possibly say enough great things about Gusto. Gusto is a super user-friendly software and does all the work for you! It makes running payroll a piece of cake. By far my favorite thing about Gusto is their support staff. Any time I have have a question and have reached out to support, I have received an extremely prompt response, with a real person and a genuine concern to insure there is always a resolution. The support staff are truly genuine human beings, well-trained, and are very knowledgeable on the product. I have ZERO complaints and would highly recommend Gusto to any successful company looking for an exceptional payroll software. Thanks, Gusto! You have my vote.

BEST Payroll App ever!

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I started to use Gusto in 2015, I have been fully satisfied since! All the time I would spend taking car of HR task was used to grow my business instead. I also had trouble looking for workers comp insurance and they took care of the whole process for me. The self onboarding is awesome, saves paper and time!

Pros: A very complete platform for payroll, the best function is the self on boarding when hiring a new person. All you need is their name and email address and Gusto does the rest! They also make sure your business is HR compliant.

Cons: I wish they had a time tracker or timesheet option for my employees, however I use a separate app called BOOMR that integrates with Gusto. So it's great!

Recommendations to other buyers: You can do 1 month free trial, DO TRY IT! even if you use another provider for payroll services, believe me you won't regret and will want to switch with them! so much easier!

Needs a lot more fatures

Mar 06, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: I recently switched from SurePayroll to Gusto to save money, as I am a one person company. I must say that I am having buyer's remorse. In the same of simplicity these guys have created a very inflexible system. I ran into the following issues as soon as I did my first payroll.

1. If you don't do your payroll in time, direct deposit would occur the next month. The only way to fix that is to issue checks to employees. In SurePayroll I could adjust the pay date to any date I wanted as long as it was within the threshold of direct deposit requirements.

2. The QuickBook integration does not create GL entries. I compared the IIF files from SurePayroll and Gusto. There are only subtle differences, which they can fix in a breeze. But, so far the answer has been, sorry for the inconvenience.

3. NJ has so many tax lines on W2. I had to club some of them into one category while entering prior pay-checks.

4. You can get hold of someone to chat or on phone to answer questions, but do not rely on emails. I doubt that they read the emails. Unfortunately they work only on pacific timezone, and only on week days, so good luck if you need them out of this window.

The bottom line is that Gusto would do the job for a fair price, but a lot is desired from the product they are currently offering.

Making Payroll Easy!!!!

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: Gusto has been terrific so far. I use it for 2 different business's and it is quick and easy to use once everything is setup.

Pros: Simple interface, inexpensive, easy to use, reminders for payroll

Cons: Customer service is not always available via chat.

Love how much time Gusto saves me!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to use and all the help and support that the company gives its users!

Cons: I am a frugal person so I feel like the price is a little high

Overall: I love using Gusto. The program is so easy to use and the help center is awesome! If I ever have a question I can generally get it answered there. When I do have to call with questions or when I need help with anything my call is answered quickly and their staff are knowledgeable and very professional!

You will love doing payroll

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Beautiful UI, good support.

Cons: None.

Overall: Very cool service, light years ahead of all other previous payroll providers we've used. Very friendly UI and processing payroll could not be easier. Saved us money over previous services also. Employees are given their own access which is very nice. Only hiccup was some errors were made during onboard conversion. Someone didn't pay close attention. But it was corrected quickly and we were credited a couple months of service. Support is helpful and responsive.

Ideal HR choice for us!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I initially started to use Gusto because I needed a company who could provide payroll services but also make sure our company was in compliance with everything else regarded payroll and the hiring process, as well as worker's comp and benefits. So far (it's been over a year) we are truly satisfied. We also integrated Boomr for time tracking within Gusto, so no more looking for timesheets at the end of the week.

Pros: Everything in one place: payroll, workers comp, benefits, time tracker (with Boomr integrated) Customer service on chat! Easy to get new employees on board

Cons: Health benefit not yet available for Georgia but coming soon!

Recommendations to other buyers: They let you try their service for a month for free, so you get a chance to try before paying, but it's super cheap after and no contract!

GUSTO is the way to go

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: GUSTO is a great solution for the small business owner. Always adding and expanding their services.

Pros: Vacation tracker, paperless delivery, and record keeping make it easy for the employees. They love the look and fee of their login pages

Cons: Reports section is a little challenging. Not all reports can be found here and require users to unbury in other areas of the system. Compromises the intuition of the system. The rest is awesome!

Recommendations to other buyers: While change can be painful, it is well worth it. You won't regret using Gusto as your payroll provider.

Streamlines Payroll

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: Gusto has been very easy for us to use. We like that we can set it to auto-pay. It streamlines our payroll and lets us focus on other tasks.

Once afraid to change Payroll Services

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Prior to our company's transition to Gusto, we used our Accountant, who was across the street from us. Life appeared to be easy; fax the necessary report to them weekly and on Friday walk across the street to pickup the checks. Unfortunately, it was sometimes cumbersome to get reports from them that we occassionaly needed. All company taxes were paid and handled by them and I had 100% confidence in them. I must admit, I was not in favor of moving to Gusto, life was too easy.... In addition, we transitioned at the end of May (mid-quarter). Needless to say, I had many concerns with the payroll that was paid for the first 5 months of the year and not being available thru Gusto.. I am happy to say, that the experience I have had with reports, assistance and all my tax concerns and payroll concerns have gone away. We are very happy with the service and support we get from Gusto.

Pros: We love the support and knowledge that the employees of Gusto have. Always willing to go beyond!

Cons: It is somewhat cumbersome being in a different time zone as them.

Recommendations to other buyers: Go for it... you will not regret in.

Couldn't be easier!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I never realized how much time I had wasted preparing our company payroll and other HR-related tasks until I found Gusto. I heard of plenty other HR software companies... some good, some terrible. I was a bit reluctant at first, but I dove right in with Gusto and couldn't be happier!

Pros: The customer service is excellent. Whenever I've had a question, big or small, Gusto's representatives have always replied quickly. Most recently, I tried the 'chat' option, and I received my reply in a matter of seconds! That's the kind of efficient service I had hoped for.

Cons: None to speak of

Best payroll software out there!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: This product is wonderful and affordable. I can give multiple pay rates, I can group my staff into teams and run specific reports for each team, and it integrates right into QuickBooks.

Pros: Easy integration into NimbleSchedule and Quickbooks, I can cancel payroll as many times as I want, I can run as many payrolls as I want (I'm only billed monthly per employee).

Cons: They don't print checks, but if you get everyone on direct deposit it is not really a problem.

Recommendations to other buyers: Try them out, I believe they do 30-60 days free, you won't look back!

The BEST payroll software out there!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Comments: I LOVE Gusto, after much research and comparing I decided to go with Gusto and I am so glad I did. Easy to use and their customer service is AWESOME!

Pros: I key in a few figures at the end of the week and Gusto does all the rest.

Cons: Sorry, but I cannot think of one thing to say that I do not like about Gusto.

Gusto is Great!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are really enjoying using Gusto, especially since we can put our payroll on autopilot.

Fantastic for the small business, even better for the wallet.

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Gusto is great for small companies. We only have 4 people on payroll and there are so many things that could and did go wrong on other payroll systems. Gusto keeps up informed and up to do on documentation, law changes and requirements. Their custom service team is fantastic answer questions and solving problems.

Pros: Customer service, overall user design.

Cons: If you forget to run your payroll by the deadline, your employees will get paid a day late.

Recommendations to other buyers: Although their services seem slightly more expensive, they really do provide great service.

So far so good!!!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, cost, great desktop/mobile views

Cons: Nothing so far

Overall: 3rd payroll software and so far loving it! The onboarding was seamless, they handled everything and I filled in the blanks. The payroll entry is super easy and the employees get great visibility into their paystubs. The reports are excellent and support is super-responsive! Highly recommended and if you get a referral you both get a bonus!

Great tool for Payroll

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Gusto has been excellent for helping us manage our payroll. We have employees in multiple states and them taking care of all the taxes for us frees up our time to work on the business.

Great Product - Once you get the hang of it!

Jan 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Great product for small business owners. Helps with payroll, as well as end of year tax statements.

Pros: Easy to input data and hours.

Cons: If you accidentally click back, you loose all your data inputted. If you choose to input the data (account information, social security number) yourself, not an option to still have it sent to the contractor/employee to have them check it.

Recommendations to other buyers: Get this if you are a small business, it saves time and once you get the hang of it, you will be able to save time in the long run.

Gusto for Payroll!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Gusto's payroll portal is super easy to use! Makes contractor payments a snap too! I wish their benefits offering for remote employees was more robust but what they do offer is sufficient!

Gusto is great

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it breaks everything down, and it makes it funny at the same time.

Cons: I like everything there is about it.

Overall: Gusto is the easiest payroll service that I have ever used. I can get my W2 whenever I want, and change my different allowances. I would recommend it to anyone.

Recommendations to other buyers: Use it now. Don't hesitate!

Gusto is pretty awesome.

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy, inexpensive.

Cons: Hard to know if you can turn it off bc of compliance concerns. e.g. in our case, we had interns and now do not.

Overall: We used Gusto for payroll for our small company during the last couple years. It was nice because it was really simple and had competitive pricing. It also integrated with an insurance provider making it easy to sign up for a reasonable worker's compensation policy.

I heart Gusto!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Overall: In December of last year, I found myself taking over payroll for the company that I work for. I quickly learned that our payroll process was very time-consuming and did not run very smooth at all. I suggested that we change our process to the owners of our company and that is when I stumbled across Gusto. I had zero payroll experience and I was spending 1-2 days a week working on payroll. As COO I did not have the time to spend on payroll the way that it was set up. Once we started Gusto and got everything set up it now takes me maybe 30 minutes every two weeks to run payroll. Gusto has excellent customer service and they are very helpful to people like me, who have zero payroll processing experience.

Recommendations to other buyers: I wish there was a way for me to scan in our employee files to Gusto. So that I could go completely paperless as far as HR goes. I have two huge filing cabinets in my office that I would love to get rid of.

Can't calculate Paid time off

Dec 22, 2016
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: As a small business in NYC, we need to obey NYC PTO rules. Gusto doesn't understand that employees can have up to 40 hours of sick leave per year that is being accrued. For each 30 hours worked employees get 1 hour of sick leave. That is the NYC rule as of 4/1/2014. So, if someone accrued and USED!!! 24 hours of sick leave in 2016, the same person can accrue only another 16 hours. Gusto software takes 40 hours as the limit BUT doesn't subtract USED hours!!! I've ended up playing 56 hours of sick leave to one employee as Gusto software keeps accruing till the same person has 40 hours again without subtracting USED hours. Same story happened with Vacation hours. Gusto programmers do not know about Subtraction as a function. Customer service stated that Gusto software has LIMITATIONS!

Pros: Simple interface with limited functionality.

Cons: Incorrectly calculated pay stubs creating confusion for employees.

Recommendations to other buyers: Please find another company that is aware of subtraction between available PTO and used PTO

Easy Payroll

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Gusto is the only payroll software that I have tried, however I haven't felt the need to try any others! It is simple to use, has a clean layout, is simple for my employees, and pays painlessly.

Pros: I like that I can save information part way through the process of submitting payroll. This is very helpful if I start payroll before intending to finish. I also really like that my employees can on-board themselves. This saves me time and also minimizes mistakes. The customer service has been really helpful when I needed them. Also, the email reminders are very helpful.

Cons: Unfortunately, they only support addresses in The United States. When a former employee moved to Guam, my only answer for her to get her W-2 was asking her to sign on and retrieve it herself. This was a little frustrating.

Recommendations to other buyers: I don't know how the price compares to other services, but it truly has been trouble free.

Great Product!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really really like the user interface. It's easy to navigate. I also like having my paystubs, tax info, PTO, and other information all in one place. I can access it whenever I need and I can even pull it up on my phone. They also put in some cool integrations with social media.

Cons: I wish I could do my timecard directly through them. Maybe you can and I just haven't set it up yet. Not sure.

Overall: I use Gusto to keep track of payments, PTO, taxes, etc. The user experience is extremely easy to use. I love being able to see where I am at financially at the workplace. It's also nice to have all of my info in one place that I can access whenever I need it. Then I don't have to ask the boss and I'm sure he also enjoys that! This tool has simplified my life in a number of different ways.

Recommendations to other buyers: Great tool!

Great New Payroll Tool!

Dec 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our agency just switched over to this platform, and so far it has not disappointed. The breakdown of each paycheck is extremely helpful for employees to see a clear picture of their salary, and the calendar integration is a great feature to let the whole team know when the next pay day is.

Gusto is great!

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The company that I work for uses Gusto. It is so nice to have a portal that I can log into to view all of my information from. They send nice email reminders and it is so easy to update any information, like when your address changes.

Pros: Gusto sends emails to have employees register, when you get paid and about tax information. It is very easy to use and you literally have all the information you need at your finger tips.

Cons: The only con that I can think of is if you like to receive paper pay stubs from your employer, since everything is done electronically.

Recommendations to other buyers: Gusto is a great tool that can help business owners focus on running their businesses and not HR, payroll and healthcare if that isn't what they want to focus on.

What a mistake

Dec 01, 2016
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: It started out as an excellent product. Easy to use... easy to set up... then I start getting notices from the IRS and State... each phone call was more infuriating than the last... I was assured several times that things would be taken care of... I don't trust that things were done correctly... and the follow up calls that were promised never happened. I had to follow up with the state to make sure they got reports submitted. When I asked why it took them 5 months to figure out there was an issue they had not answer but the support team seemed to always send emails explaining why it was my fault.

Pros: It was easy to set up.

Cons: Customer Service and Technical Support are horrible. There does not seem to be anyone in charge. They are proud of the fact that they have a "comfortable" work environment but as they grow I would now describe it as lazy and indifferent. I am sure bigger companies get better service.

Recommendations to other buyers: Find someone else... the things you think are easy and flashy... they do well... navigating through state and federal is time consuming when they make errors. My state does not care who made the error they fine the business owner. I find it funny that a company this size has 1 phone number and 1 email address. There is no way to get in direct contact with anyone to escalate such a big issue. What I saved in $$$ I wasted in my time.

Gusto is great for small business

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Love the pricing. Gusto is a great product for a small business. Easy to use and my clients love it! I love its easy to use features and it's flat fee pricing. Great customer service and always available. You must take a look at them as an alternative to adp and paychex. I am trying to move all my clients.

Gusto is a great product

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy fast software to use, i would recommend it for its ease if use. It takes minutes to run payroll ad the cost per month is a fraction of paycheck or adp. All reporting is done for you, so no need to worry about compliance.

Wonderful product for small business

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have a small property management business and this is the perfect payroll software for us. We were using ADP before and now we are only being charged a fraction of the cost. It is easy to use and help is always available

Gusto review

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Gusto is simple to use. I like the email reminders to ensure I run payroll on time. Great support with timely answers.

Pros: Ease of use. Great support. Email reminders.

Gusto payroll

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: It was easy to set up and run payroll. It will take over all of the payroll expenses for the feds and state automatically, no fuss. I cam access reporto easily. I only nended assistance one time and they were very timely and knowledgeable.

Pros: Once the system is set up, it is very simple to run payroll. A few clicks and it's done.

Cons: Cost. But in comparison to other sites with the same features it works.

Recommendations to other buyers: Once you get the work done up front, this product is really simple.and hands off. It pays all of the state and federal expenses automatically and I can access reports as needed.

Simple and Valuable

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: While searching for software for my payroll needs, I found Gusto. I scheduled a demo and immediately knew this was what I was looking for. It's simple, user friendly and very affordable.

Pros: I like everything about this product!

Cons: The only con I have is that I wish there were more detailed reports available and a spot to make company wide announcements

A small business HR system.

Nov 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and make changes. Simple user interface¿anyone can go into their account and make changes without getting confused.

Cons: None.

Overall: This is a great tool for small businesses that have no designated HR person. It's easy to view pay stubs, make changes to your personal information, emergency contact and more.

Gusto is pretty good stuff

Oct 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and supremely good support

Cons: Lacked a few features initially

Overall: I have had a few technical moments and customer service helped wonderfully each time. One features that I had requested was added shortly after!!

Interface is easy to learn, customer service however is non existent.

Oct 12, 2016
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Interface is easy to learn, customer service however is non existent. I used Gusto for about 7 months. It is easy to use, except for the fact that I was coming in from not having used anything and really needed assistance with catching up. They were completely unwilling to provide that kind of support. Then, in July, I had fraud activity in my bank account and my bank advised me to close that account and open a new one. With a ton of automated payments going in and out, I'd completely forgotten to change over the bank information in my account and so when they went to charge me, it didnt go through. 2 weeks went by and they straight closed my account, advised me to not to even bother paying for the missed month and said they would not be able to restart my account until January of the following year. Seriously?? I ended up going over to Patriot Software, where they integrated all of my past activity from Gusto (without a ridiculous charge) and got me caught up on all of my outstanding taxes. Everytime I need assistance, I speak to an actual person and all for about the same cost as Gusto, if not less.

Pros: Aesthetically pleasing interface, automated payroll, easy to set up and understand

Cons: Poor customer service. Only good for those who are starting at the beginning of your fiscal year and have nothing to carry over.

Recommendations to other buyers: Shop around, figure out what you truly need. I have been with Patriot Software now for over a year and love the service they give me. I would highly recommend Patriot over Gusto.

Payroll Review

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Its good for small businesses with very small revenve>i'd recommend this for anyone with small employee size