Who Uses This Software?

Companies with 10-50 employees find Gusto to be a delightful, easy-to-use online all-in-one HR platform.


Average Ratings

149 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $45.00/month/user
    See pricing details
  • Pricing Details
    Gusto starts at $39 + $6/employee, and is available in three product plans.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Gusto
  • gusto.com
  • Founded 2011
  • United States

About Gusto

Gusto helps businesses offer health benefits to their employees, in a simple and affordable way. Our app evaluates hundreds of plans from top insurance carriers and recommends those that fit your budget and meet your employees' needs. With Gusto's all-in-one HR platform, all benefit changes are automatically reflected in payroll. Enjoy automated tax payments and fillings, paperless employee onboarding, and more at an affordable and simple pricing, starting at $45 per month.


Gusto Features

  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal

Gusto Reviews Recently Reviewed!

I use Gusto for myself and several Clients

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easily process payroll and know that all payroll reports are automatically taken care of. For the cost all your quarterly and yearend reports are automatically filed for you.

Cons: W-2's and 1099's aren't sent out to the employees and contractors. You have to print and send them to them or have them login to retrieve.

Great experience, easy to use!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the setup part of Gusto the most. Gusto makes it so easy to setup new companies and new employees. They also have useful treats for employees such as the Welcome Card (for brand new employees) that are signed by their new co-workers before they arrive to the company.

Cons: Sometimes there are glitches in the software when loading reports, inputting new information, or moving to the next screen. Usually these are resolved within a few hours though, Gusto is very quick to respond to service requests.

I use it to keep records of my pay history

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: when it sends me Hurray, you got paid today email :) it is also very easy to use and shows the calculations transparently

Cons: I wish it had other functions as well, for example it could help fill out the tax forms, other than that it's great, but I don't use it too often

I use Gusto for my weekly payroll. A much more affordable option for small businesses.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Their online platform is very easy to navigate and understand. They have many features that built in that larger companies make you pay extra for. They integrate seamlessly with 3rd party platforms. They remind you when payroll needs to be run early because of upcoming holidays. I could go on for a while.

They let you run weekly payrolls at no extra charge.

Cons: It is hard to contact them by phone because their number isn't readily available on the portal. So if you like speaking in person, you will want to write it down somewhere. This is still a lot better than the large guys who make you sit on hold for an hour.

Overall: It is fast and easy. Saves time and money from my old payroll company

Finally takes the headache out of payroll!

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love how streamlined and user-friendly the interface is. I love how simple it is to onboard a new employee. Also the customer service team are rockstars.

Cons: I'd love to see an option for staff to be able to request sick-days through their gusto login, also a few more HR features.

Overall: more time to focus on other aspects of running my small business

Great UX! Great Visual!

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the overall experience! Very easy to use, clean UI and my favorite part is the paycheck email.

Gusto lets me put payroll and filing on auto pilot.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I love how I can set it and forget it. Running payroll takes a couple of minutes and data is instantly synced to my FreshBooks account. Filing is handled automatically, so I don't have to worry about a thing.

Cons: Pricing has gradually increased since we started using Gusto about a year and a half ago. It would be nice if their were different tiers to choose from.

Overall: Gusto makes payroll stupid easy. Auto syncing data with FreshBooks is the icing on the cake.

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So easy to run payroll!

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Gusto is really easy to use. I just put in employee information, and when it's time to run payroll, it sends me a reminder. I log in, and literally less than two minutes later, I'm done. There are options for reimbursements, vacation time, health plans, and more.

Cons: It's a little pricey but it's worth it so that I can just run payroll so quickly. I can't think of anything I don't like.

Gusto is a miracle tool for payroll!!!!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I am obsessed with this product and the support staff that comes with it! I have tried Intuit and ADP before finding Gusto. Gusto was a total game changer for me. The software is easy to use and really makes payroll a breeze for those of us who have businesses to run! You can upload a CSV file with that week's hours and any other payments and BOOM- payroll is done. I also like that they give me the exact amount I owe each week for that payroll- no monthly or quarterly surprises to budget for. And I have opted to roll in my workers comp payments as well. SO EASY. They also offer AMAZING onboarding options that mean every time I hire, I only enter a new employee's email address and they do the rest. I then verify that things look ok against their ID, e-sign the i9 and it's back to business for me. Everything looks modern, fresh and fun- and that makes my company look polished and put together! I literally do not know how we managed while using the other companies. We love Gusto!!!!

Cons: It might be a tiny bit more expensive than some of the other guys, but those dollars are completely worth the time saving and error avoiding features included in Gusto. And their customer service far exceeds the other companies as well.

Overall: This software has made payroll and hiring such a breeze! I used to dread new hire processing- but with Gusto the new hire do all of the work! And the interface makes it totally easy for them. =)

Gusto is one of the highest quality platforms I use at work.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love everything about Gusto. Everything you need in terms of HR and operations is all integrated into the platform. The user experience is phenomenal. I know our VP of Operations is thrilled to have this piece of technology to use for payroll, healthcare, vacation days and more. This software changes everything. I highly recommend all small-medium business owners investing in Gusto.

Great customer service

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Great simple to run payroll

Pros: does full payroll tasks. great value. helpful staff. good integration with quickbooks. good email notifications to staff

Cons: some unusual documents for small business, for some states, not part of the service. would like general liability insurance, maybe they have that now, didn't at the time i needed it

Mostly easy to use. Fast. Flexible. Good Customer Support. Software integrations not seamless.

Sep 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer Support
Fairly simple adding and terminating employee function
Simple interface
Clean look
Accessible by the whole team
Mobile interface

Cons: Hang ups with some email addresses slow onboarding
Website with no app
Must repeatedly sign on, no simplified biometric access
Integrations with time and attendance, but the systems do not easily share information. No simplified set up to make integrations seamless.

Thorough customer support

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Very easy to use. I can run payroll many times in a month and the fee is same. Online chat is always pleasant.

Pros: There are nice features that we didn't expect such as company survey, etc. We are using this for feedback.

Great functionality and ease of use for employees

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is simple, easy to use and has a personality so it's actually enjoyable to log in. Signing up for employee benefits was a breeze, and customer service was very responsive when I had a question.

Cons: It would be great if they had a calendar that showed all future pay days instead of just the next one.

Game-changer. Removes the need for a lot of HR bureaucracy

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can change my paycheck allocations with a few clicks, not through printing/scanning a form, sending it to an HR person, and hoping they actually apply it. I feel much more in control of my own destiny, and it's nice not to keep a running list of "open loops" that you're waiting on someone else to handle.

Cons: Sometimes it'll take a bit of buffering before loading a page. If this is the only complaint I have I'd say that's very telling. :)

Gusto is awesome!

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Internally, we always say we strive to provide as good customer service as Gusto does. Their products are easy to use, their copywriting is straightforward and educational - you're always happy to see an email from Gusto. They make a sometimes tedious task (HR) fun!

No service

Aug 28, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Product is ok but if you have any issues or they made mistake it will not be fixed.

Cons: No way to get them to respond to issues. Owe us money, they admit it, yet tell us check is in the mail every week for 6 months. So strange they won't resolve yet admitted in 5 emails it was their mistake and the check is in the mail. Growth issues and poor management

This software has changed my life

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is so easy and intuitive. Makes Payroll almost fun! I hate hate hate this aspect of business. As a small business owner, I like how quick and easy it is to add employees and have all their reports at my fingertips.

Cons: not much bad to say. which I had known about it sooner as regular payroll companies are more expensive

Overall: Relaxation about handling payroll

Gusto..Payday!!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The gusto app really seems to streamline the payroll process. It just helps make everything very clear, from hourly pay, to bonuses, etc! Avoids any confusion, and get things done in a timely manner, which people like:)

Cons: So far we havent found many cons. The app seems to be working well, doesnt have any glitches or issues. We are pleased with this product!

Easy way to run payroll

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: -very automated way to run payroll, good support for any questions that come up, super easy to make changes to payroll when needed

Cons: there is really nothing that i don't like....everything is great! the only question i get from employees is that there is no phone number for support - just an email

Great Payroll service for new business owners!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: How easy it is to use. Very user friendly, especially for people who DONT know what they're doing! When I signed up for Gusto it was the very first time I had employees, so naturally, I was very unfamiliar with the Payroll world. They made it SO EASY!

Overall: Ease of use. Very friendly and helpful customer service. Affordable/reasonable pricing.

Excellent Cloud based payroll

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and functionality are top notch. I've used other payroll options but for the cost Gusto is by far the best. Payroll options are extremely broad and cover almost every situation. Their support team is always available to address any issues.

Cons: Currently Gusto does not offer benefits for employees such as health in certain areas. However, they are working to expand.

Overall: Excellent payroll and processing.

intuitive payroll software that does everything we need

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto makes it incredible easy to add new employees and contractors and process payroll. The best part is they file all payroll and employment withholding taxes so we don't have to worry about anything!

Cons: The only complaint I have is that it seems a little pricey for those on a startup budget.

Overall: effortless payroll processing

Easiest payroll software I have ever used, it is very flexible.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that I can cancel payroll when I need to and make changes. I can have multiple pay rates for my employees, which is a big deal for our company. Plus I can categorize the reports by department rather than by employee

Cons: I love everything, the only thing that could improve is the speed for direct deposit, it takes 4 days to process and I wish it was faster.

Streamlined our entire payroll process with ease

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Was simple to setup for all of my employees. The pay stub detail is easy to comprehend and the entire back-end reporting system is simple to use.

Great, easy to use. Awesome customer success.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: People are friendly when calling for help, the interface is easy to use and simple. I can monitor pay stubs and keeps me up to date

Overall: Everything

Love this app!!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: It's super easy to use and can be synced up to time clocks such as boomr. The customer services is super prompt and everyone there is awesome.

Overall: Honestly, I haven't found anything that I dislike about this service. I haven't had any issues that weren't easily and quickly resolved through their customer support center.

Does every payroll function for me

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Performs as promised

Pros: Does it all with only a few key strokes and not much time. Prompts you to complete tasks with constant reminders.

Cons: Clock in feature wasn't what I needed. We are a very small startup and it was overkill for us. Not bad, just not what I needed.

Love how easy it is to set up new employees; like that you can add additional pay scales and titles

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Multiple rates per employee; easy to add employees; reminders of items you need to get done; like the notifications sent out to the staff when hired

Cons: You cannot really go back in time to change/fix a date on your own; hard to find the cancel payroll if needed unless you are on the final page

Best Payroll Software By Far!

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I couldn't possibly say enough great things about Gusto. Gusto is a super user-friendly software and does all the work for you! It makes running payroll a piece of cake. By far my favorite thing about Gusto is their support staff. Any time I have have a question and have reached out to support, I have received an extremely prompt response, with a real person and a genuine concern to insure there is always a resolution. The support staff are truly genuine human beings, well-trained, and are very knowledgeable on the product. I have ZERO complaints and would highly recommend Gusto to any successful company looking for an exceptional payroll software. Thanks, Gusto! You have my vote.

BEST Payroll App ever!

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I started to use Gusto in 2015, I have been fully satisfied since! All the time I would spend taking car of HR task was used to grow my business instead. I also had trouble looking for workers comp insurance and they took care of the whole process for me. The self onboarding is awesome, saves paper and time!

Pros: A very complete platform for payroll, the best function is the self on boarding when hiring a new person. All you need is their name and email address and Gusto does the rest! They also make sure your business is HR compliant.

Cons: I wish they had a time tracker or timesheet option for my employees, however I use a separate app called BOOMR that integrates with Gusto. So it's great!

Recommendations to other buyers: You can do 1 month free trial, DO TRY IT! even if you use another provider for payroll services, believe me you won't regret and will want to switch with them! so much easier!

Needs a lot more fatures

Mar 06, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: I recently switched from SurePayroll to Gusto to save money, as I am a one person company. I must say that I am having buyer's remorse. In the same of simplicity these guys have created a very inflexible system. I ran into the following issues as soon as I did my first payroll.

1. If you don't do your payroll in time, direct deposit would occur the next month. The only way to fix that is to issue checks to employees. In SurePayroll I could adjust the pay date to any date I wanted as long as it was within the threshold of direct deposit requirements.

2. The QuickBook integration does not create GL entries. I compared the IIF files from SurePayroll and Gusto. There are only subtle differences, which they can fix in a breeze. But, so far the answer has been, sorry for the inconvenience.

3. NJ has so many tax lines on W2. I had to club some of them into one category while entering prior pay-checks.

4. You can get hold of someone to chat or on phone to answer questions, but do not rely on emails. I doubt that they read the emails. Unfortunately they work only on pacific timezone, and only on week days, so good luck if you need them out of this window.

The bottom line is that Gusto would do the job for a fair price, but a lot is desired from the product they are currently offering.

Making Payroll Easy!!!!

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Gusto has been terrific so far. I use it for 2 different business's and it is quick and easy to use once everything is setup.

Pros: Simple interface, inexpensive, easy to use, reminders for payroll

Cons: Customer service is not always available via chat.

Love how much time Gusto saves me!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and all the help and support that the company gives its users!

Cons: I am a frugal person so I feel like the price is a little high

Overall: I love using Gusto. The program is so easy to use and the help center is awesome! If I ever have a question I can generally get it answered there. When I do have to call with questions or when I need help with anything my call is answered quickly and their staff are knowledgeable and very professional!

You will love doing payroll

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Beautiful UI, good support.

Cons: None.

Overall: Very cool service, light years ahead of all other previous payroll providers we've used. Very friendly UI and processing payroll could not be easier. Saved us money over previous services also. Employees are given their own access which is very nice. Only hiccup was some errors were made during onboard conversion. Someone didn't pay close attention. But it was corrected quickly and we were credited a couple months of service. Support is helpful and responsive.

Ideal HR choice for us!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I initially started to use Gusto because I needed a company who could provide payroll services but also make sure our company was in compliance with everything else regarded payroll and the hiring process, as well as worker's comp and benefits. So far (it's been over a year) we are truly satisfied. We also integrated Boomr for time tracking within Gusto, so no more looking for timesheets at the end of the week.

Pros: Everything in one place: payroll, workers comp, benefits, time tracker (with Boomr integrated) Customer service on chat! Easy to get new employees on board

Cons: Health benefit not yet available for Georgia but coming soon!

Recommendations to other buyers: They let you try their service for a month for free, so you get a chance to try before paying, but it's super cheap after and no contract!

GUSTO is the way to go

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: GUSTO is a great solution for the small business owner. Always adding and expanding their services.

Pros: Vacation tracker, paperless delivery, and record keeping make it easy for the employees. They love the look and fee of their login pages

Cons: Reports section is a little challenging. Not all reports can be found here and require users to unbury in other areas of the system. Compromises the intuition of the system. The rest is awesome!

Recommendations to other buyers: While change can be painful, it is well worth it. You won't regret using Gusto as your payroll provider.

Streamlines Payroll

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Gusto has been very easy for us to use. We like that we can set it to auto-pay. It streamlines our payroll and lets us focus on other tasks.

Once afraid to change Payroll Services

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Prior to our company's transition to Gusto, we used our Accountant, who was across the street from us. Life appeared to be easy; fax the necessary report to them weekly and on Friday walk across the street to pickup the checks. Unfortunately, it was sometimes cumbersome to get reports from them that we occassionaly needed. All company taxes were paid and handled by them and I had 100% confidence in them. I must admit, I was not in favor of moving to Gusto, life was too easy.... In addition, we transitioned at the end of May (mid-quarter). Needless to say, I had many concerns with the payroll that was paid for the first 5 months of the year and not being available thru Gusto.. I am happy to say, that the experience I have had with reports, assistance and all my tax concerns and payroll concerns have gone away. We are very happy with the service and support we get from Gusto.

Pros: We love the support and knowledge that the employees of Gusto have. Always willing to go beyond!

Cons: It is somewhat cumbersome being in a different time zone as them.

Recommendations to other buyers: Go for it... you will not regret in.

Couldn't be easier!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I never realized how much time I had wasted preparing our company payroll and other HR-related tasks until I found Gusto. I heard of plenty other HR software companies... some good, some terrible. I was a bit reluctant at first, but I dove right in with Gusto and couldn't be happier!

Pros: The customer service is excellent. Whenever I've had a question, big or small, Gusto's representatives have always replied quickly. Most recently, I tried the 'chat' option, and I received my reply in a matter of seconds! That's the kind of efficient service I had hoped for.

Cons: None to speak of

Best payroll software out there!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This product is wonderful and affordable. I can give multiple pay rates, I can group my staff into teams and run specific reports for each team, and it integrates right into QuickBooks.

Pros: Easy integration into NimbleSchedule and Quickbooks, I can cancel payroll as many times as I want, I can run as many payrolls as I want (I'm only billed monthly per employee).

Cons: They don't print checks, but if you get everyone on direct deposit it is not really a problem.

Recommendations to other buyers: Try them out, I believe they do 30-60 days free, you won't look back!

The BEST payroll software out there!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I LOVE Gusto, after much research and comparing I decided to go with Gusto and I am so glad I did. Easy to use and their customer service is AWESOME!

Pros: I key in a few figures at the end of the week and Gusto does all the rest.

Cons: Sorry, but I cannot think of one thing to say that I do not like about Gusto.

Gusto is Great!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are really enjoying using Gusto, especially since we can put our payroll on autopilot.

Fantastic for the small business, even better for the wallet.

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Gusto is great for small companies. We only have 4 people on payroll and there are so many things that could and did go wrong on other payroll systems. Gusto keeps up informed and up to do on documentation, law changes and requirements. Their custom service team is fantastic answer questions and solving problems.

Pros: Customer service, overall user design.

Cons: If you forget to run your payroll by the deadline, your employees will get paid a day late.

Recommendations to other buyers: Although their services seem slightly more expensive, they really do provide great service.

So far so good!!!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, cost, great desktop/mobile views

Cons: Nothing so far

Overall: 3rd payroll software and so far loving it! The onboarding was seamless, they handled everything and I filled in the blanks. The payroll entry is super easy and the employees get great visibility into their paystubs. The reports are excellent and support is super-responsive! Highly recommended and if you get a referral you both get a bonus!

Great tool for Payroll

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Gusto has been excellent for helping us manage our payroll. We have employees in multiple states and them taking care of all the taxes for us frees up our time to work on the business.

Great Product - Once you get the hang of it!

Jan 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great product for small business owners. Helps with payroll, as well as end of year tax statements.

Pros: Easy to input data and hours.

Cons: If you accidentally click back, you loose all your data inputted. If you choose to input the data (account information, social security number) yourself, not an option to still have it sent to the contractor/employee to have them check it.

Recommendations to other buyers: Get this if you are a small business, it saves time and once you get the hang of it, you will be able to save time in the long run.

Gusto for Payroll!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Gusto's payroll portal is super easy to use! Makes contractor payments a snap too! I wish their benefits offering for remote employees was more robust but what they do offer is sufficient!

Gusto is great

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it breaks everything down, and it makes it funny at the same time.

Cons: I like everything there is about it.

Overall: Gusto is the easiest payroll service that I have ever used. I can get my W2 whenever I want, and change my different allowances. I would recommend it to anyone.

Recommendations to other buyers: Use it now. Don't hesitate!

Gusto is pretty awesome.

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy, inexpensive.

Cons: Hard to know if you can turn it off bc of compliance concerns. e.g. in our case, we had interns and now do not.

Overall: We used Gusto for payroll for our small company during the last couple years. It was nice because it was really simple and had competitive pricing. It also integrated with an insurance provider making it easy to sign up for a reasonable worker's compensation policy.

I heart Gusto!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Overall: In December of last year, I found myself taking over payroll for the company that I work for. I quickly learned that our payroll process was very time-consuming and did not run very smooth at all. I suggested that we change our process to the owners of our company and that is when I stumbled across Gusto. I had zero payroll experience and I was spending 1-2 days a week working on payroll. As COO I did not have the time to spend on payroll the way that it was set up. Once we started Gusto and got everything set up it now takes me maybe 30 minutes every two weeks to run payroll. Gusto has excellent customer service and they are very helpful to people like me, who have zero payroll processing experience.

Recommendations to other buyers: I wish there was a way for me to scan in our employee files to Gusto. So that I could go completely paperless as far as HR goes. I have two huge filing cabinets in my office that I would love to get rid of.

Can't calculate Paid time off

Dec 22, 2016
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: As a small business in NYC, we need to obey NYC PTO rules. Gusto doesn't understand that employees can have up to 40 hours of sick leave per year that is being accrued. For each 30 hours worked employees get 1 hour of sick leave. That is the NYC rule as of 4/1/2014. So, if someone accrued and USED!!! 24 hours of sick leave in 2016, the same person can accrue only another 16 hours. Gusto software takes 40 hours as the limit BUT doesn't subtract USED hours!!! I've ended up playing 56 hours of sick leave to one employee as Gusto software keeps accruing till the same person has 40 hours again without subtracting USED hours. Same story happened with Vacation hours. Gusto programmers do not know about Subtraction as a function. Customer service stated that Gusto software has LIMITATIONS!

Pros: Simple interface with limited functionality.

Cons: Incorrectly calculated pay stubs creating confusion for employees.

Recommendations to other buyers: Please find another company that is aware of subtraction between available PTO and used PTO

Easy Payroll

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Gusto is the only payroll software that I have tried, however I haven't felt the need to try any others! It is simple to use, has a clean layout, is simple for my employees, and pays painlessly.

Pros: I like that I can save information part way through the process of submitting payroll. This is very helpful if I start payroll before intending to finish. I also really like that my employees can on-board themselves. This saves me time and also minimizes mistakes. The customer service has been really helpful when I needed them. Also, the email reminders are very helpful.

Cons: Unfortunately, they only support addresses in The United States. When a former employee moved to Guam, my only answer for her to get her W-2 was asking her to sign on and retrieve it herself. This was a little frustrating.

Recommendations to other buyers: I don't know how the price compares to other services, but it truly has been trouble free.

Great Product!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really really like the user interface. It's easy to navigate. I also like having my paystubs, tax info, PTO, and other information all in one place. I can access it whenever I need and I can even pull it up on my phone. They also put in some cool integrations with social media.

Cons: I wish I could do my timecard directly through them. Maybe you can and I just haven't set it up yet. Not sure.

Overall: I use Gusto to keep track of payments, PTO, taxes, etc. The user experience is extremely easy to use. I love being able to see where I am at financially at the workplace. It's also nice to have all of my info in one place that I can access whenever I need it. Then I don't have to ask the boss and I'm sure he also enjoys that! This tool has simplified my life in a number of different ways.

Recommendations to other buyers: Great tool!

Great New Payroll Tool!

Dec 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our agency just switched over to this platform, and so far it has not disappointed. The breakdown of each paycheck is extremely helpful for employees to see a clear picture of their salary, and the calendar integration is a great feature to let the whole team know when the next pay day is.

Gusto is great!

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The company that I work for uses Gusto. It is so nice to have a portal that I can log into to view all of my information from. They send nice email reminders and it is so easy to update any information, like when your address changes.

Pros: Gusto sends emails to have employees register, when you get paid and about tax information. It is very easy to use and you literally have all the information you need at your finger tips.

Cons: The only con that I can think of is if you like to receive paper pay stubs from your employer, since everything is done electronically.

Recommendations to other buyers: Gusto is a great tool that can help business owners focus on running their businesses and not HR, payroll and healthcare if that isn't what they want to focus on.

What a mistake

Dec 01, 2016
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: It started out as an excellent product. Easy to use... easy to set up... then I start getting notices from the IRS and State... each phone call was more infuriating than the last... I was assured several times that things would be taken care of... I don't trust that things were done correctly... and the follow up calls that were promised never happened. I had to follow up with the state to make sure they got reports submitted. When I asked why it took them 5 months to figure out there was an issue they had not answer but the support team seemed to always send emails explaining why it was my fault.

Pros: It was easy to set up.

Cons: Customer Service and Technical Support are horrible. There does not seem to be anyone in charge. They are proud of the fact that they have a "comfortable" work environment but as they grow I would now describe it as lazy and indifferent. I am sure bigger companies get better service.

Recommendations to other buyers: Find someone else... the things you think are easy and flashy... they do well... navigating through state and federal is time consuming when they make errors. My state does not care who made the error they fine the business owner. I find it funny that a company this size has 1 phone number and 1 email address. There is no way to get in direct contact with anyone to escalate such a big issue. What I saved in $$$ I wasted in my time.

Gusto is a great product

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy fast software to use, i would recommend it for its ease if use. It takes minutes to run payroll ad the cost per month is a fraction of paycheck or adp. All reporting is done for you, so no need to worry about compliance.

Gusto review

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Gusto is simple to use. I like the email reminders to ensure I run payroll on time. Great support with timely answers.

Pros: Ease of use. Great support. Email reminders.

Gusto payroll

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: It was easy to set up and run payroll. It will take over all of the payroll expenses for the feds and state automatically, no fuss. I cam access reporto easily. I only nended assistance one time and they were very timely and knowledgeable.

Pros: Once the system is set up, it is very simple to run payroll. A few clicks and it's done.

Cons: Cost. But in comparison to other sites with the same features it works.

Recommendations to other buyers: Once you get the work done up front, this product is really simple.and hands off. It pays all of the state and federal expenses automatically and I can access reports as needed.

Simple and Valuable

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: While searching for software for my payroll needs, I found Gusto. I scheduled a demo and immediately knew this was what I was looking for. It's simple, user friendly and very affordable.

Pros: I like everything about this product!

Cons: The only con I have is that I wish there were more detailed reports available and a spot to make company wide announcements

So Simple.

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Gusto makes our payroll management a breeze. Processes which could cost us a lot in terms of manpower require very little time at all and this comes at a very affordable cost.

A small business HR system.

Nov 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and make changes. Simple user interface¿anyone can go into their account and make changes without getting confused.

Cons: None.

Overall: This is a great tool for small businesses that have no designated HR person. It's easy to view pay stubs, make changes to your personal information, emergency contact and more.

Gusto is pretty good stuff

Oct 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and supremely good support

Cons: Lacked a few features initially

Overall: I have had a few technical moments and customer service helped wonderfully each time. One features that I had requested was added shortly after!!

Interface is easy to learn, customer service however is non existent.

Oct 12, 2016
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Interface is easy to learn, customer service however is non existent. I used Gusto for about 7 months. It is easy to use, except for the fact that I was coming in from not having used anything and really needed assistance with catching up. They were completely unwilling to provide that kind of support. Then, in July, I had fraud activity in my bank account and my bank advised me to close that account and open a new one. With a ton of automated payments going in and out, I'd completely forgotten to change over the bank information in my account and so when they went to charge me, it didnt go through. 2 weeks went by and they straight closed my account, advised me to not to even bother paying for the missed month and said they would not be able to restart my account until January of the following year. Seriously?? I ended up going over to Patriot Software, where they integrated all of my past activity from Gusto (without a ridiculous charge) and got me caught up on all of my outstanding taxes. Everytime I need assistance, I speak to an actual person and all for about the same cost as Gusto, if not less.

Pros: Aesthetically pleasing interface, automated payroll, easy to set up and understand

Cons: Poor customer service. Only good for those who are starting at the beginning of your fiscal year and have nothing to carry over.

Recommendations to other buyers: Shop around, figure out what you truly need. I have been with Patriot Software now for over a year and love the service they give me. I would highly recommend Patriot over Gusto.

Payroll Review

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Its good for small businesses with very small revenve>i'd recommend this for anyone with small employee size

Gusto is payroll for busy people

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: After years struggling with Intuit Payroll, we switched to Gusto and it was a breeze. I specially like the way Gusto handles all the tax payments and government reporting for you. It's the kind of thing that you expect the software to do but that is made overly complicated by other providers

Easy and Flexible Payroll and HR Management

Aug 29, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This product is very user friendly. It allows you to manage various types of employees in various locations with easy. I could easily manage salaried and hourly employees and it allows hourly employees to enter their own hours. It also allowed employees to set-up their profiles, which saved time on my part in the back-end. Instead of copying a lot of personal information and making constant W-4 updates, the software allows employees to set themselves up with information they know well and make changes that streamline during the payroll process.

Cons: Sometimes it felt like certain tasks were taking more clicks than necessary to complete. For instance, if I need to change the pay rate for several employees I would go into each one individually, but then once I saved and was ready to update the next profile I would have to go back to the employee screen and then expand the scroll-able list again. It would be nice to easily go back to where I was when making large updates.

Recommendations to other buyers: This is great if you're smaller or newer to the payroll/HR process. The Gusto help team is amazing and are very quick to answer questions, and answer them accurately. The cost savings is wonderful too. You basically pay based on the number of employees you have per month. If you have seasonal operations, this could save you greatly during your off-season months. And when employees are not working they can be temporarily turned off without losing any information with they work for you again the following year.

Best payroll software

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility is great, if you need to adjust or cancel a payroll and rerun it there are no fees or hoops to jump through.

Cons: They don't print and mail checks for you, but they calculate everything out so you just have to write the check.

Recommendations to other buyers: If you have a lot of people receiving paper checks or have wage garnishments, think about the time you will allocate to writing checks and if it's still profitable.

Gusto UI really great!

Aug 25, 2016
4/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
2.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The UI is seamless. The employees loved using it. It was easy to access payroll information for employees and was easy for employees to login and find their paychecks. The software automatically filed taxes for us each quarter and at the end of the year. Our employees loved getting an email letting them know they got paid.

Cons: The customer service was challenging. If we had any recurring payroll issues, we didn't have a dedicated support person who was familiar with the account. Every time we needed to discuss issues, it was like starting the conversation over again. We had a few issues with payroll processing properly and taxes not being filed correctly due to a change in our FEIN mid-year.

Recommendations to other buyers: I am not sure about their new benefits offerings, but the payroll is good for a smaller companies with straight forward payrolls. Ask about the support end of things and what steps have been taken to ensure it is easier to get a hold of someone and that they are familiar with the issues.

Gusto is the perfect payroll software for a marketing agency.

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto is easy to get started with, customize based on the needs of individual employees or business units, and their customer support is top notch. They've been able to answer every question we have about the software quickly and professionally.

Cons: They recently increased the prices so I don't love that.

Recommendations to other buyers: Just pick Gusto. Their software is great, their business is focused on disrupting what has historically been a terrible software market, and they have great support. I'd recommend them to anyone.

Outstanding customer service!

Aug 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our organization likes the ease of use while using the Gusto online payroll application. We can call someone while online and they provide professional customer service.

Cons: When we first transitioned to Gusto it was a little challenging due to the miscommunication with our bookkeeping firm and Gusto. It was difficult to know what company items were completely setup in the system during the first weeks of using their application.

Recommendations to other buyers: We would recommend close communication with your bookkeeper or accountant while making a transition to Gusto. Once you make a successful transition its an online application that you will find to beneficial for your organization.

Excellent product and service

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to navigate and makes this complicated process effortless, no complicated paperwork, all can be signed online. Great!

Cons: So far, I've been happy with all the services available

Recommendations to other buyers: easy to use and navigate, follow the guidelines and use the chat if you need fast response

Great software and support

Aug 10, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The software is easy to use and the support is excellent

Cons: The price just went up making it expensive for a small business owner.

Recommendations to other buyers: Make sure the service has good customer support and a completes all the tax filing

Excellent Payroll & Benefits Management Program

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is by far the easiest, most user friendly program out there. I test drove a few before deciding on Gusto (then Zen) and no other can even compare. It takes me seconds to run payroll or pull a report or form, any questions I have or any documents that I receive from the State are easily submitted to Customer Service and promptly and accurately answered. No run around, no hold times to be passed around among agents. This program does exactly what it intended - take the burden off of me!

Cons: There is nothing not to like about this product. Any features I think of that would be helpful, when I check in Gusto, they are already there.

Recommendations to other buyers: If you try out any other software for even a day, you will be sold on Gusto immediately. I can run payroll from my phone in seconds, access any forms and reports needed for taxes or benefits with 2 clicks. Couldn't be simpler or more effective.

Cheat On Your Payroll Company

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hands-down #1 is Customer Service. with Ease coming in at a close 2nd.

Cons: # of days from payroll run deadline, to recipients bank via direct deposit.

Recommendations to other buyers: Is anyone else even worth looking at? Gusto's got you.

AWESOME!!!

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Really easy to use. Can be used with extreme easy.

Cons: I wish the product would allow me to upload special employee calculations that we do in Excel. I have to manually input them each week. This would be an amazing enhancement for me.

Recommendations to other buyers: If you run a samll company, I can;'t imagine that anyone could do better than Gusto. They are an amazing value.

Good system with regularly added features

Aug 04, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use interface, nice customer service. The site has a good amount of information in a well organized manner for pay / benefits / etc.

Cons: Missing some important features that would help a growing company manage employees and teams.

Recommendations to other buyers: Understand what management features are available, if you need them (setting reporting structure, etc).

great customer experience

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For them they make me feel like every problem is familiar and easy. I feel more confident as a result.

Cons: Cant pay contractors only. Some of my clients ONLY have contractors.

Recommendations to other buyers: Ease of use is very important, so keep that in mind.

5 Star Service

Aug 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I¿m good at running my business, I¿m clueless when it comes to the back end. Gusto made it easy for me. They were there every step of the way when I had to set up employee payroll for the first time. Payroll has been worry free with them. Every time I had a question they were there to help me solve it. When I made a major mistake they helped me fix it in time. I also love as a small business how low cost they are compared to the alternative. If you¿re a small business this is the way to go.

Cons: If it could be a clocking system that would be a plus.

Recommendations to other buyers: Try it, you will like it, its cheaper then the alternative and from what I can tell just as good if not better.

Review of Gusto Payroll

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto payroll is so easy to use that I'm always certain there must be something I'm missing. But, when I contact them to make sure something is taken care of, it always is! The product is so much more cost effective and easy to use than the payroll service I used previously!

Cons: I haven't found anything I would change yet. It's a great product.

Recommendations to other buyers: I would recommend that they try the two month trial period. That will definitely convince them.

Want to hug Gusto

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a bookkeeper, but I hate payroll. Hate it! It's confusing, and there are a lot of regulations, and a lot of paperwork. Gusto's online system makes it more clear than any other system I've seen, and in fact, sometimes I use it to clean up messes that other payroll services have made. I haven't seen any errors yet for my clients, and when I call about something, I've always gotten a good and useful answer. Also handy to include contractor payments for small consulting firms. Employees and contractors like the online access to pay stubs and so on.

Cons: Some things are a little inflexible, due to it being a piece of software rather than a service. So, for example, you can't tell it to add $100 to someone's paycheck once a month for a transportation allowance. Rather, you have to do $50 each paycheck. This works fine if you do payroll monthly or bi-monthly, but if you're on a 2-week system, you end up adding it manually each time. Anyway, just a few issues like that. I think their contractor system is limited and a bit expensive - I would love to add a way to be clearer about invoice numbers and other memo/description issues.

Recommendations to other buyers: When recommending a payroll service, I look at cost-per-employee, size of company, availability of someone relatively knowledgable to manage payroll in the company (or me if that's what the client wants). I think Gusto is great for small companies with just a few employees and a few contractors. I would highly recommend it for household services (babysitters, cleaners, etc) and for consultants. It's not a highly hand-on service (self-serve) so if you need lots of assistance or don't want to bother yourself with payroll maintenance, it might not be for you.

Excellent software product

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use-it is very intuitive. It also provides good value for the money. Customer service is also helpful.

Cons: Not much, although it would be nice if the total amount of employer taxes showed up in the payroll history details (you need to download a report to see the totals).

Recommendations to other buyers: Definitely give Gusto a look! I have used other products and have not been nearly as happy.

Cheapest, fastest, best service

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their pricing is not only competitive, but scales linearly with the size of your organization - beating many other services handily price-wise for smaller companies, especially if you run bi-weekly or weekly payrolls. The ability to pay Gusto by month rather than by the payroll gives me flexibility in paying our employees more frequently without added cost. To top it all off, their customer service reflects their aim of taking on their relatively enormous competitors - they have an incredible support team.

Cons: They don't show net pay until after you hit submit. It makes grossing up bonuses a pain, but that's ultimately not a big deal. Plus, for how few times I've had to do it, it remains a possibility that they've got this functionality now and I'm just not aware of it. The area for viewing prior payrolls also bothers me, as I'd prefer something less flashy and more strictly functional (don't gate viewing prior payrolls by making me click to scroll the list down, Gusto, it's aesthetically pleasing but functionally it's an unnecessary hassle).

Recommendations to other buyers: Take price into account. Some companies won't share their price upfront, typically because they can't compete on price. Contrast that with Gusto, where you pay monthly, they're upfront about their costs, and you're almost always paying less than other payroll services which charge by individual payroll. There's a reason other payroll services gate their pricing behind a lead funnel. They want you to trust that becuase they're larger, they'll be better, and disrupt your straightforward research in the name of personalizing your "quote" (hint: it's all for show). Bigger being better isn't always the case, and you shouldn't trust that it's the case without doing your research and evaluating your needs against the services offered. For a small business, Gusto pretty much beats the competition handily. I've recommended it to friends using other services to save money and simplify admin for their small businesses, and they've all enjoyed it so far.

Cherry on top!

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive and efficient. Love the CSR team. Chat has been an added bonus for sure. Reports are great and easy to reference. Always on time with filings - I can rely on GUSTO to do it right!

Cons: Branding limitation on paystub, Would like to have option of printing voucher checks and paystub together :) I'd like better understanding how to integrate the weekly feed into QBO - I've tried setting it up but I must be doing something wrong - still learning.

Recommendations to other buyers: Competitively priced, easy to use, OUTSTANDING CSR TEAM. Implementation is so easy and your support is over the top! Incentive for referrals is a BONUS!

Great service to a small business

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great support, easy for a busy business owner to complete.

Cons: The reports aren't that well designed and can be a little hard to read.

Recommendations to other buyers: This is the first payroll service we have ever used. It is cost-effective and very easy to get onboard with.

What a relief!

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For someone who knows nothing about this stuff, it's been such a relief. I can actually focus on my business.

Cons: They're on the left coast. I'm on the right. But it's all fine, really.

Recommendations to other buyers: Economical. Friendly staff, even when I'm a little escalated. Highly recommend.

Employment question

Jul 22, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It may sound silly, but I love the adorable way you write your emails and the comments you put out, like it's time to pay my employees for all the hard work they did. Also, my employees tell me they love the emails and they like the stars and comments on their paychecks (which I"ve never seen) when they get a bonus.

Cons: I just would like to be able to call you easiest. I don't seem to be able to find your phone when I log on. Usually someone is there to chat, but today no one was so I googled you and found your number and called.

Recommendations to other buyers: Look for something that is easy to navigate through and quick to set up employees. Make sure employees know how to easily set themselves up or have them be able to navigate the site easily.

Your search is over

Jul 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great app. Simple setup and easy to use. Price cannot be beat compared to the other "big" payroll co's. Personalized service and customer service is amazing.

Cons: Nothing... They have thought of everything. Seriously! it really is as good as it seems.

Recommendations to other buyers: For small co's, LLC's, etc., it really is the best out there. I looked at numerous options when setting up my payroll and they had the best pricing. The pricing initially lured me in but the service hooked me!

Gusto has made our payroll simple, easy and very convenient.

Jul 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The onboarding process was among the easiest we've encountered. The support is timely and easily trackable. The online chat support has proven to be very useful and effective.

Cons: No negatives thus far. The only issue we've really experienced is the slow loading of the site after login. That could be a bit faster.

Recommendations to other buyers: If you don't require enterprise-level payroll, or desire to pay higher pricing through other smaller solutions, Gusto is the way to go and makes everything automated.

Fine service and a great product

Jul 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GREAT customer service. In a world where one usually has no access to a human assistant for application software, GUSTO is a wonderful exception. Someone answered the phone within a few minutes when I called, and walked me through my issues very gracefully.

Cons: sparse or confusing explanations, in some cases, for a new user.

Recommendations to other buyers: Use GUSTO! It makes accounting easy. I wish I'd had this years ago.

Exceptional service for anyone

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They make it super easy to get up and running. Their onboarding is great and their support is great. Everything is easy to understand even if you aren't well-versed in accounting/payroll.

Cons: No complaints so far...been using them for over a year.

Recommendations to other buyers: It's a really easy service ¿ I recommend giving it a try!

Gusto is a blessing to all who apply.

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and dynamically unique. I was enthralled by the enthusiasm I received anytime I had any questions and the name GUSTO is a perfect fit for the services they provide.

Cons: Not one single thing . In fact they even recommended me when they were unable to provide the services I requested so that I would have no trouble with the successful employment of my business. I once again am very happy with the way that Gusto went above and beyond the call of duty to continue to help me succeed when they were no longer able. Hip hip hurray hip hip hurray.

Recommendations to other buyers: Keep your mind fixed on the heavenly things of the good life and you shall have them .

This is the easiest software I have ever worked with.

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to work with. The system seems to talk to me with the way everything flows.

Cons: Everything is streamlined and all options are presented easily.

Recommendations to other buyers: Don't go anywhere else for payroll without first trying this system.

Easy, efficient, and worry free!

Jul 19, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The site is easy to use and quick. If there's something I don't understand, the customer service is always there and readily accessible.

Cons: I would like to see more products available for 401k

Recommendations to other buyers: Be patient as the company grows its options. New roll outs happen often to make businesses more efficient with benefits and payroll. The software as is, helps me run the payroll and tax requirements with ease.

Easy to use

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to setup and hire new employees. You do not have to worry much about running your payroll etc.

Cons: Cannot think of anything

Recommendations to other buyers: This is a good product, this is priced competitively.

Gusto is great to work with

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto is very easy to use and interacts well with our accounting software, Xero. The setup is easy enough and the tech support if you have questions is speedy and thorough in response.

Cons: I have absolutely no complaints about Gusto. .

Recommendations to other buyers: We looked at several services, including some of the old standards and chose Gusto because of its reviews and growth. They have lived up to expectations. If you don't know the answer to a question, customer support is fantastic.

I love Gusto!

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everyone at Gusto is Patient and and help make everything easy to understand.

Cons: Adulting is not always an easy process. I'm not unhappy with the product. Having to acquire an EDD number for payroll was not fun, but you guys walked me though it!

Recommendations to other buyers: If you've just become an LLC and need to start payroll, GUSTO is the way to go. Their support staff is wonderful and friendly! They are knowledgable and know what they are doing.

New user comments

Jul 18, 2016
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Access to payroll reports. I love the fact that everyone I talk to is extremely knowledgeable and very polite. I never feel like "I'm such as dope, why didn't I know that" when I get off the phone with them. Just recently I receive an email that summorized my recent call and provided a written detailed report for me. Its great, now I can file that report for future info

Cons: Difference in time from Eastern time vs Central time. And not being able to reach anyone on the weekend. There are instances that the only time I can work on Payroll is the weekend and when I have a question I have to wait to late morning on Monday. In addition I have to copy data directly from the site and paste into an excel worksheet so I can have a worksheet everyweek. Wish I had a report to print

Recommendations to other buyers: This was a big change for me, i had the comfort of having our payroll service provider being in the same town. So far we've been very happy.

I have used Gusto to manage my company's payroll for the last 8 months

Jul 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Payroll for small business is time consuming and easy to make mistakes. There is no way I could handle it myself more efficiently or at a lower cost. Thanks Gusto!

Cons: I have yet to find anything I don't like. Keep up the good work.

Recommendations to other buyers: Give it a try. You will understand why so many have turned to Gusto for help.