--- title: "Phenom Applied AI Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Phenom Applied AI the right Recruiting solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153629/Phenom-TRM-Cloud-Platform/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Phenom Applied AI 3.9 (13) [View alternatives](https://www.capterra.com/p/153629/Phenom-TRM-Cloud-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Phenom Applied AI Ease of use 3.9 Customer Service 3.3 ## Showing most helpful reviews Showing 1-13 of 13 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Saurabh S. Senior Talent Research & Sourcing Used the software for: 3-5 years ### "User friendly ATS" November 22, 2022 4.0 Overall my experience with phenom is good but I would say if they can implement some more changes then this product is fantastic. Pros I really like the campaign management feature which allows us to target our all candidates at once+ it gives us all the information about bounced emails, responded, opened, etc which I feel is very unique. Cons There are multiple things which I don't like:-We can not delete multiple candidates from the project, we need to delete every candidate one by one.we can not change the status in bulk. Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) we switched from workday to phenom because we were not able to run an email campaigns for our candidates. Alternatives considered [Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Reasons for choosing Phenom Applied AI Phenom is fast as compared to other ATS that's why I chose phenom. Review Source Mariam A. Senior Recruiter Used the software for: 3-5 years ### "Innovative tool for modern applicant tracking!" January 22, 2025 4.0 Great Experience. Primarily used for applicant tracking, sharing and scheduling. Pros Simple Interface, easy to find applicants, pipeline ease. Cons Filters limit applicant , some errors when generating candidates. Switched from More comprehensive database, AI features. Review Source Employment Brand Strategist Used the software for: Less than 1 year ### "Could be great, but isn't." June 14, 2023 3.0 It's truly a shame because the product can actually be very cool and helpful. But the lack of support and terrible customer service means that it's more trouble than it's worth. As we signed our contract we had high hopes to expand our business with them into their other products like employee engagement and video interviewing, but that is never going to happen now after our implementation and support experience. Pros Phenom does deliver an amazing career site with the ability to capture Leads and Partial applications. We have seen our application skyrocket since implementation. The CRM is easy to use for simple campaigns and sourcing. Cons The implementation with Phenom was a mess. Their third party implementation partner was clueless and had little to no knowledge of how to properly connect Phenom to our ATS. When we went live with the career site, it took MONTHS to fix all the bugs. This is not an experience unique to us- many of their largest clients do not use the Phenom integrated apply flow. You can see for yourself by starting to apply for a job on their clients pages. Support: Customers do not get a dedicated Success Manager since they switched to a "Global Support Model". All items are tickets, which are never resolved within contract SLAs. The average time of resolution of any ticket, no matter how small, is about 3 weeks. Tickets are often passed from support desk to support desk, with no actions or resolutions. It don't seem like Support has a good understanding of how their product works. I've had a tickets open for 3 weeks for them to tell me, "this is expected behavior".Training/User adoption: Phenom provides a training database, which is useful at times, but it takes 6+ months to become a power user- not even an expert. Because all training is self guided and support tis non existent, you will need a full time employee to manage Phenom. Complicated: The abilities inside Phenom are truly remarkable- if you can get them to work. Without support or guidance provided from Phenom, it feels like you are thrown in there and told "good luck!" Review Source Senior consultant Used the software for: 3-5 years ### "Ease of use & good AI features " April 9, 2024 5.0 Pros Vast range of AI features available for Applicant tracking system.Attractive user interface. Cons Nothing I am very satisfied.There is nothing which I dislike Review Source Head of TA Used the software for: 1-3 years ### "The hype of CRM has now been met with functionality, thanks Phenom" November 22, 2019 5.0 Engaging future talent, first and foremost. Specifically, for activating our EVP and segmented brand story at job family level via the career site in multiple languages, as well as the intelligent interface of AI and talent pooling, back-end CRM. Pros Consumer grade, easy to use and intuitive. The roadmap to further develop data insights and AI is especially exciting. Multiple languages and integration to your ATS for full cycle talent attraction and engagement. Cons Some early teething issues with integrating to a larger-company methodology, but this is being improved with integration staff being added. Data insights to allow a drill-down to job level pipelines would be great. Review Source Program Manager Used the software for: 1-3 years ### "Fully regret implementing Phenom People as our career site technology" January 26, 2018 1.0 API interface with ATS. Pros The technology has promise in theory. Likewise, the product concept could do very well were it supported by a knowledgeable engineering and QA team. Cons While the technology has promise, they have no QA, no pride in the products they create, and they leave their customers hung out to dry trying to track down someone to fix yet another error on the career site. Likewise, their analytics platform leaves much to be desired, and the data is more often than not incorrect. We fully regret implementing Phenom People as our career site technology Review Source recruiter Used the software for: Less than 1 year ### "everything you need all in one spot " November 9, 2021 5.0 its been very good to me and my line of work Pros the most usefull thing to me about phenom is that you can send you candidates reminder text about anything getting them through the onboarding process and its also a pretty powerful sourcing tool Cons i love phenom wouldnt change a thing if i had the choice Review Source Talent Aquistion Team Leader Used the software for: Less than 1 year ### "Phenom " October 11, 2021 4.0 Pros Phenom is an excellent add-on to our Recruiting tool kit. Phenom is integrated into our ATS (Workday) and not only does it pick up all current applications, it's AI also picks up online impressions and links them to LinkedIN profiles - basically doing the talent sourcing for you. It's intuitive and a tech-savvy recruiter can create dynamic lists to talent pipeline for all kinds of roles. Cons For a user that is very new to talent sourcing tools, this can feel quite daunting and hard to use. Switched from Contract ended Review Source Head of User Experience Design / Product Expert Used the software for: 1-3 years ### "Great Product. Promising Technology!" March 21, 2018 5.0 Pros Career site personalization is amazing. We get a lot more applies as a result of the improved user experience. Job search works really well. The ability to send out personalized job campaigns to candidates in our talent network proved really useful. Cons Career site CMS is a bit too complicated to use for an average user. It takes a lot of time to learn and master. Review Source Senior Manager, Multimedia Used the software for: 1-3 years ### "Slow, buggy, and a borderline unusable CMS" February 18, 2020 2.0 Pros Builds a great data set with tons of opportunity for actionable items Cons Data set is so slow to access (dashboards can take upwards of five minutes to load, depending on filters), customer service leaves tickets open for MONTHS, and the CMS is borderline useless, with broken padding controls, poor rich media enablement. Review Source Senior Recruiter Used the software for: 1-3 years ### "Phenom Review" November 15, 2021 4.0 Overall i have found Phenom to be extremely helpful in finding and identify candidates for troublesome roles that have been a challenge in the past. Keen to see how it can improve and become even better in the future. Pros I find this to be a very user friendly system which was easy to pick up from the start. It always generates a great pool off candidates and the ability to use it for the full end to end process is great. Cons The only con for me is the time it takes between screens which may be a system issue and not software issue. Review Source Principal Sourcing Specialist Used the software for: Less than 1 year ### "Amazing application!" November 16, 2021 5.0 Pros Impactful features, easy to follow trainings, and overall solid application. Cons Trainings could be lengthy and long winded at certain topics. Review Source AskFakhar Z. HR Support Used the software for: Less than 1 year ### "Great ATS tool to manage recruitment" March 28, 2022 4.0 Pros This is great software to manage large number of applicants and manage the Talent pipeline. software is being used in many mid level companies so it can be an advantage for someone who knows how to use it. Cons nothing specifically as this is not a go through software for many small companies so it is not as frequent. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.