--- title: "Lime Talk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lime Talk Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/153636/Lime-Talk/" page_type: "product" language: "en" --- # Lime Talk Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Lime Talk ## What is Lime Talk? Put Lime Talk online chat on your website or e-shop and give every customer a chance to get in touch with you and receive a reply in a matter of seconds. Lime Talk provides a real time overview of your website visitors along with useful information such as geographical location of every visitor, which product they are currently browsing, and other details. Lime Talk is mobile optimized and fully customizable: you can choose any color and any text. ## What is Lime Talk used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $4.2 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lime Talk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.limetalk.com/en/&name=Lime Talk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lime Talk 4.8 (19) VS. [4.7 (24,196)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $4.2 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (19) Ease Of Use 4.6 (16,456) Value For Money 4.9 (17) Value For Money 4.5 (11,507) Customer Service 4.8 (17) Customer Service 4.4 (10,720) ## Lime Talk alternatives [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (4,484)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153636/Lime-Talk/alternatives/) ## FAQs about Lime Talk Overview ### Which roles and teams benefit most from Lime Talk? Lime Talk is most used by business owners, executives, and customer-facing teams that need faster communication and better service coordination. Client care managers and contact center specialists rely on it to handle customer interactions, while marketing, design, and technical roles use it to support outreach, collaboration, and responsive problem-solving. Answer based on 11 reviews Overview ### What company size and specific industries is Lime Talk built for? Lime Talk is designed for any company with a website, including small businesses and entrepreneurs. It is not limited to a specific industry, making it suitable for organizations across sectors that want to add live chat support to their site. Features and Usability ### What are the key features of Lime Talk? Lime Talk offers real-time consumer-facing chat, proactive chat, canned responses, and transfers/routing for live support handling. It also includes website visitor tracking, geotargeting, transcripts/chat history, reporting/analytics, customizable branding, mobile access, offline form, and third-party integrations for connecting chat with other systems. Getting Started and Support ### What training and onboarding options does Lime Talk offer? Lime Talk provides live online training and documentation to help teams get started. Live online sessions offer guided setup and direct instruction, while documentation gives written reference material for self-paced review of features, steps, and common setup details. Getting Started and Support ### What customer support options does Lime Talk offer? Lime Talk provides chat support for customer assistance. No reviewer feedback about support quality is available, so user experience details such as response speed or helpfulness cannot be summarized here. ## Features AI summary Based on 6,901 Live Chat reviews Capterra reviewers point to these as the live chat features buyers care about most: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Lime Talk includes other live chat capabilities that reviewers also value, including **Mobile Access** (**44%**), **Real-time Consumer-facing Chat** (**42%**), and **Transcripts/Chat History** (**36%**). Together, these features give teams the flexibility to respond from anywhere, manage customer conversations as they happen, and keep a record of past interactions for follow-up and service consistency. Mobile Access 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-time Consumer-facing Chat 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Offline Form 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Form to collect visitor contact information when live chat isn't available Proactive Chat 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Lime Talk 12 features ### All Features - Canned Responses: Shortcuts for inputting frequently used messages - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Customizable Branding: Add customized logos and colors to align with company branding - Geotargeting: Geographic location of visitors determines behavior of the software - Mobile Access: Access software remotely via mobile devices - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.6 (19) 4.6 Based on 19 reviews ## Pricing Value for money 4.9 (17) Free Trial Basic $4.20 Flat Rate,Per Month Value for money 4.9 (17) 4.9 Based on 17 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (17) 4.8 Based on 17 reviews ## User reviews Overall rating 4.8 Based on 19 reviews Filter by rating 5(15) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Federico L. Graphic Designer Graphic Design ### "Professionale " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 15, 2023 Contento e soddisfatto. Pros Ben organizzata e facile da usare che ti consente di comunicare istantaneamente con i tuoi clienti. Cons Niente da ridire, molto soddisfatto del servizio. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Senior Software Developer Computer Software ### "Simple yet useful tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 24, 2020 Pros Lime has very intuitive and user friendly design, very easy to use which helps to have quick communication with the user and provide good support. Integrates well. Cons Customization is not very easy, also sometimes we had drop outs, but overall the tool satisfied all possible needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Andrey R. Marketing Business Development Manager Marketing and Advertising ### "Great alternative of the famous livechats" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2019 We ask every questions of our clients and show them that we are live Pros One of the most valued features of Livetalk is that I can see in real time when a visitor visit my website and on what page is he/she right now. I'm happy with that I can set my own rules, which Lime Talk will use to automatically to trigger a message from me. Cons I'm happy with it but it wouldbe great if there is a dedicated mobile application especially for LimeTalk Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Sunil K. Deputy Manager Marketing and Advertising ### "Lime Talk Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 26, 2019 Pros Have integrated this in our website and found it very useful. Cons No cons found so far using this software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jackie H. Director Education Management ### "Great Tool for Websites!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2019 Pros Makes it super super easy to chat with the people visiting on your site. Cons Not really anything. It serves its purpose. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Michael R. Owner Photography ### "AWESOME!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2018 Love my experience with this company. So far so good! Pros This product is amazing! Easy set up on the website and easy to keep the conversation going with customers Cons It is alot to get to know at first, but it is easy to use after. So i do not really have any cons yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tomas P. Client Care Manager Education Management ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 11, 2018 Pros Easy to use. Fast responce from customer support. Cons Some dashbords with numbers of chats per day would be great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GK Gunita K. Owner Business Supplies and Equipment ### "It is easy to use, good design" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 12, 2018 Pros That I can see location to person who ir online to my web site. But in history I can't see where come persont who was on my sit. I see location area just when they are online. Cons It is very basic aplication, it would be grate that it would be possible to choose more variantions of design. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MF Marketa F. ### "Good Job! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 16, 2017 This product helps us a lot improve our communication especially with potential new students. Its administration is intuitive. It generally works great and we would definitely recommend it. Thank You! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Alena K. ### "Handy tool for quick customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 14, 2016 This tool helps us to communicate with our hotel guests and provide them better customer support. Our customers usually need quick answer which we can provide them with help of chat faster than through e-mail. And Lime Talk chat can handle this. Pros Offline messages helps us to reach our customers even when we are not online. Cons I have to set offline status manually when I leave my office. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153636/Lime-Talk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.