# Lime Talk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lime Talk the right Live Chat solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153636/Lime-Talk/reviews --- Lime Talk 4.8 (19) [View alternatives](https://www.capterra.com/p/153636/Lime-Talk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lime Talk Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tomas P. Client Care Manager Education Management Used the software for: 2+ years ### "Easy to use" September 11, 2018 5.0 Pros Easy to use. Fast responce from customer support. Cons Some dashbords with numbers of chats per day would be great. Review Source AT Adela T. Education Management Used the software for: Less than 6 months ### "Amazing and very helpful tool" September 29, 2016 5.0 We have been using Lime Talk for the past 4 months and it has been a very valuable tool for communication with our customers. We have people from all around the world visiting our website and sometimes there are specific things and questions they need answers to and that are not answered on the website. Lime Talk allows us to get in touch with them really quickly and easily. A feature that we really appreciate are the offline messages. Whenever a person visits the website when we are not online, they can simply leave us a message and their e-mail address/phone number and it is very easy for us to get back to them. Another thing that has been really useful is the fact that we can see how many people are visiting our website, where they are from, which page(s) the are viewing, how much time they spend there and much more. All the texts can be changed and adjusted very easily, so you are able to personalize the product very well. To make your conversations with customers easier, you can set automated messages or send ready-made responses. You can even start the conversation with a visitor yourself. The program is very well arranged, intuitive and easy to use. The customers support is great, we always receive responses within a few hours. Overall, we are glad we decided to get Lime Talk, it has been making our life much easier. In the 4 months we haven't really found any flaws, everything has been working really well for us. A great product. Pros easy to use offline messages Cons \- Review Source SJ Stephan J. Owner Used the software for: 1-2 years ### "Lime Talk review" November 13, 2016 4.0 We are using Lime Talk for more than a year and it still suit our needs. Set up was really easy and the app is also super-easy to use. Features are sufficient and the price is really nice although we have 3 operators. I can really reccommend! Pros Mobile integration when I am not in the office Cons \- Review Source LM Lenka M. Education Management Used the software for: 2+ years ### "Great for business" September 29, 2016 5.0 Limetalk has made on-line communication for us and also for our clients simple and highly efficient - it really matches the way we tend to communicate with our clients. We also find very helpful the 24/7 client support and useful updates. We have only positive experience - the web app offers great functionality, visual look and user interaction is very smooth and responsive. Pros simplicity, efficiency, better communication with clients, higher sales Cons Nothing Review Source FH Frantisek H. Commercial Real Estate Used the software for: 2+ years ### "Great Product & Support" October 18, 2016 5.0 I am using Lime Talk on my website for several years. As I am most of the time on the road, I appreciate the possibility to respond to my visitors through mobile. The web application is also easy to use. Pros: Inactivity detector helps to get customer e-mail address when I am bussy. Cons: Only one theme of widget available. Pros Inactivity detector helps to get customer e-mail address when I am bussy. Cons Only one theme of widget available. Review Source Andrey R. Marketing Business Development Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great alternative of the famous livechats" November 29, 2019 4.0 We ask every questions of our clients and show them that we are live Pros One of the most valued features of Livetalk is that I can see in real time when a visitor visit my website and on what page is he/she right now. I'm happy with that I can set my own rules, which Lime Talk will use to automatically to trigger a message from me. Cons I'm happy with it but it wouldbe great if there is a dedicated mobile application especially for LimeTalk Review Source MP Michal P. Customer Centre Specialist Education Management Used the software for: 2+ years ### "Useful tool for communication with customers" October 5, 2016 5.0 Lime Talk is well arranged and user friendly chat which allows you instant communication with your customers. It is one of our important selling channels. You can add more chat operators and it is possible to see their message history with customers. I would recommend it for every company who wants to be in touch with their clients. Review Source VR Verified Reviewer Senior Software Developer Computer Software Used the software for: I used a free trial ### "Simple yet useful tool" November 24, 2020 5.0 Pros Lime has very intuitive and user friendly design, very easy to use which helps to have quick communication with the user and provide good support. Integrates well. Cons Customization is not very easy, also sometimes we had drop outs, but overall the tool satisfied all possible needs. Review Source Michael R. Owner Photography Used the software for: I used a free trial ### "AWESOME!!!" October 4, 2018 5.0 Love my experience with this company. So far so good! Pros This product is amazing! Easy set up on the website and easy to keep the conversation going with customers Cons It is alot to get to know at first, but it is easy to use after. So i do not really have any cons yet. Review Source KM Kristina M. Accounting Used the software for: 6-12 months ### "Helpful tool for customer care & sales" November 7, 2016 5.0 In our customer care and sales, Limetalk helps us to get as many leads as from email or phone calls. It helps us to stay in touch with customers who would probably not contact us via other channel. It also helps our customer support to be more efficient. Limetalk is also very user friendly - it is easy to modify the visual according to the needs of website and client/ visitor can easily leave the message. We specially appreciate the possibility to get offline messages. Pros offline messages Review Source Federico L. Graphic Designer Graphic Design Used the software for: 6-12 months ### "Professionale " January 15, 2023 4.0 Contento e soddisfatto. Pros Ben organizzata e facile da usare che ti consente di comunicare istantaneamente con i tuoi clienti. Cons Niente da ridire, molto soddisfatto del servizio. Review Source JK Jiri K. Used the software for: ### "Reliable & Flexible Partner" October 14, 2016 5.0 As a representative of branding & digital marketing agency I have been continually pushing clients to reconstruct their very often too complicated and cold webpages in a "simpler, clearer, warmer" way. Communication effectiveness with webpage visitors/potential clients is a must for every company. The cooperation with Lime Talk has always given us a particular advantage vis-à-vis our competitors: we do have a user friendly, flexible and professional tool in our hand fitting into each and every web design on PCs, tablets and mobiles. This could be evidenced for example by the web of www.rudolph2.college bringing the most talented international MBA students to Prague. Ji í Kopal, CEO, MANOFI Review Source PS Petra S. CEO Food Production Used the software for: Less than 6 months ### "Great service for our customers!" October 20, 2016 5.0 Easy to use, intuitive system and perfect for quick customer care... I would higly recommend using !! Pros to see online customers, what they do, where they are, etc. Cons for setting a text of the chat window - it´s hard to find where the exact title is - it would be helpful to find an interactive picture, where you can change the titles Review Source SK Sunil K. Deputy Manager Marketing and Advertising Used the software for: Less than 6 months ### "Lime Talk Review" April 26, 2019 5.0 Pros Have integrated this in our website and found it very useful. Cons No cons found so far using this software Review Source AK Alena K. Used the software for: ### "Handy tool for quick customer support" November 14, 2016 4.0 This tool helps us to communicate with our hotel guests and provide them better customer support. Our customers usually need quick answer which we can provide them with help of chat faster than through e-mail. And Lime Talk chat can handle this. Pros Offline messages helps us to reach our customers even when we are not online. Cons I have to set offline status manually when I leave my office. Review Source JH Jackie H. Director Education Management Used the software for: 6-12 months ### "Great Tool for Websites!" January 16, 2019 5.0 Pros Makes it super super easy to chat with the people visiting on your site. Cons Not really anything. It serves its purpose. Review Source MF Marketa F. Used the software for: ### "Good Job! " March 16, 2017 5.0 This product helps us a lot improve our communication especially with potential new students. Its administration is intuitive. It generally works great and we would definitely recommend it. Thank You! Review Source MH Magdalena H. Used the software for: ### "It´s perfect!" October 7, 2016 5.0 Lime Talk helps us a lot improve our communication especially with potential new clients. It works great and we would definitely recommend it. Review Source GK Gunita K. Owner Business Supplies and Equipment Used the software for: Less than 6 months ### "It is easy to use, good design" April 12, 2018 5.0 Pros That I can see location to person who ir online to my web site. But in history I can't see where come persont who was on my sit. I see location area just when they are online. Cons It is very basic aplication, it would be grate that it would be possible to choose more variantions of design. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.