# Page 2 | Showpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Showpass the right Ticketing solution for you? Explore 406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153637/Showpass/reviews --- Showpass 4.7 (406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Page 2 - Reviews of Showpass ## Showing most helpful reviews Showing 26-50 of 406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Lisa M. Entertainment Buyer Entertainment Used the software for: 1-2 years ### "Lisa Moen Entertainment Buyer " December 3, 2024 5.0 it has been awesome to work with and great to navigate. i am very happy with Showpass and our rep is fabulous! Pros User friendly and the customer support is AMAZING Cons there is nothing that i would say i like least about Showpass. Review Source Response from Showpass December 11, 2024 Hi Lisa, Thank you so much for the wonderful review! We’re thrilled to hear you’ve had such a positive experience with Showpass and that our team has been able to support you along the way. It’s a pleasure working with you, and we look forward to continuing to support your success! ES Eduardo S. Event planner Events Services Used the software for: I used a free trial ### "Smooth Event Experience with Showpass" December 11, 2024 5.0 My overall experience with Showpass was very positive, and I would recommend it for its fast check-in, mobile accessibility, and transparent pricing. Just be aware that if you need support in the evening, you might be on your own for a while. Pros A major highlight for me was the convenience of having everything in one place. From ticketing to attendee management, Showpass offers a centralized platform that made my life so much easier. Cons Their customer service closes at 7pm, which could be limiting in urgent situations. Review Source YB Yesha B. Customer Experience Banking Used the software for: 2+ years ### "User Friendly and Straight Forward" December 11, 2024 5.0 Very easy to purchase tickets and access event details on the phone. Pros Userfriendly, the regsitration process is very straightforward. The tickets can also be easily accessible on the phone. It is completely hassle-free. Customer service is also very professional and easy to reach out. Cons Sometimes the app slows down while booking tickets Review Source Response from Showpass December 20, 2024 Hi Yesha, Thank you for your fantastic review! We’re so happy to hear that using Showpass has been hassle-free for you and that our team has been easy to reach. Thank you! MD Mitchell D. Sales associate Design Used the software for: 1-2 years ### "Customer friendly " December 3, 2024 5.0 Overall I had an amazing experience and found it easy Pros Easy user interface and great customer service Cons I wish I could use apple pay within the app rather then my credit card Review Source Response from Showpass December 11, 2024 Hi Mitchell, Thank you for the great review! We’re so glad to hear you had such a positive experience with Showpass. We’re excited to continue supporting you and ensuring your future experiences are just as seamless and enjoyable. Thanks for being part of the Showpass community! TX Terence X. Valuations analyst Real Estate Used the software for: 1-2 years ### "Good company " December 10, 2024 5.0 Overall experience is good. It gets the job done quick and simple and i have not experienced anything bad Pros Purchasing tickets have been really easy and simple. UI and overlay of site is easy to use. Cons Ticket fees just like any other third party ticket company but this is the standard so it’s whatever. Review Source Response from Showpass December 12, 2024 Hi Terence, Thank you for the wonderful review! We’re so glad to hear that Showpass has made ticket purchasing easy and efficient for you. MV Monica V. Manager Retail Used the software for: Less than 6 months ### "Showpass Review" December 17, 2024 5.0 I would highly recommend Showpass to anyone regarding event success. The ease of the site removes the extra stress when planning an event. Everything felt very easy simple, convenient, professional, fun to plan and the team members were amazing at providing exceptional service. Pros Showpass is very easy to use, the website is simple for the consumer to understand in all aspects, including safety and providing a personalized experience. If help is required the support team is quick to respond and ensures the customers happiness is exceeded. Making QR codes for the guests made a seamless way of checking in for the event. Cons I haven’t encountered any areas of opportunity with this company. Review Source Response from Showpass January 9, 2025 Hi Monica, Thank you for your thoughtful review! We’re thrilled to hear that you found Showpass easy to use and that our support team has been helpful. We truly value your recommendation and look forward to continuing to support your events in the future. Your success is our success, and we're here to make every step simple, stress-free, and enjoyable! Thank you for choosing Showpass! AC Ashley C. Commercial Advisor Oil & Energy Used the software for: 2+ years ### "Platform that even my Grandma can use" December 19, 2024 5.0 Great experience, helpful event suggestions, easy to use and great customer service. Pros Ease of use and ability to print tickets and save as PDFs. Cons Sometimes found it hard to locate my ticket in my emails. Review Source Response from Showpass January 9, 2025 Hi Ashley, Thank you for your fantastic review! We love hearing that Showpass is so easy to use, it’s grandma-approved! Everyone, no matter their age, deserves a hassle-free ticketing experience, and we’re thrilled to know we delivered that for you. Thanks for being a valued part of the Showpass community! JL Jessica L. Manager Retail Used the software for: 1-2 years ### "User Friendly " December 11, 2024 5.0 It was user-friendly Easy to use from start to finish. And mobile friendly! I don’t often have access to a desktop/laptop anymore. Pros It is really user friendly, but still safe enough my passed are protected from others Cons Hasn’t happened to me yet, but sometimes when tickets or on accessible via mobile or online, technical difficulties can occur. Review Source Response from Showpass December 18, 2024 Hi Jessica, Thank you for the glowing review! We look forward to continuing to provide you with a seamless experience for all your events! Thanks for being part of the Showpass community! Cheers, The Showpass Team TP Tess P. Customer Care Representative Health, Wellness and Fitness Used the software for: 2+ years ### "Showpass Review" November 5, 2024 4.0 pretty good, sometimes inconvenient to access tickers Pros works well for getting tickets, not the best but not the worst Cons pretty easy system to use for accessing concert tickets Review Source SC Stephen C. Pilot Airlines/Aviation Used the software for: 1-2 years ### "Fantastic Experience " December 10, 2024 5.0 Pros Easy to use when booking tickets online for events Cons Not used by enough vendors! Would be nice to see more! Review Source Response from Showpass December 12, 2024 Hi Stephen, Thank you for the wonderful review! We’re thrilled to hear that you’ve had such a great experience using Showpass. Thanks for being part of the Showpass community! KM Katerina M. Events Specialist Education Management Used the software for: Less than 6 months ### "Really easy to use" December 10, 2024 5.0 I used showpass to sell tickets to my school's pep rally and it was super easy. Pros The platform is simple and intuitive to navigate. Cons I haven't found anything I didn't like yet. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Showpass I wanted to use a Canadian company, and it was a bonus that it was in Calgary Review Source Response from Showpass December 12, 2024 Hi Katerina, Thank you for the amazing review! We’re so glad to hear that Showpass was the perfect fit. We’re here whenever you need us for your next event! Thanks again for choosing Showpass! IP Irvanpreet P. NA Retail Used the software for: Less than 6 months ### "Love Showpass" December 16, 2024 5.0 Pros Easy to use platform as it’s simple I. Use Love the digital ticket option and getting rid of paper ticket The payment options are safe and reliable All in one platform Cons Nothing specific that I can think of at the moment Probably covering the big stampede event will be something I’d like to see next Review Source Response from Showpass December 20, 2024 Hi Irvanpreet, Thank you so much for your amazing review! We’re thrilled to hear that you’ve been enjoying our platform. Ticketing the Stampede is something we'd love to see next too! 😊 Thanks again for being a valued part of the Showpass community! JM Jessica M. Marketing Manager Chemicals Used the software for: Less than 6 months ### "Easy to Use!" August 29, 2024 5.0 I had a very positive experience with Showpass! I was able to save my tickets directly to my apple wallet which was great. No need to fiddle around with logging in to a website to retrieve tickets at the event. Pros I liked that it was integrated with the event website I was on, and that I was able to save my passes to my apple wallet. Cons Honestly I can't think of anything else! Review Source TH Taryn H. Teacher Education Management Used the software for: 6-12 months ### "I <3 Showpass" December 14, 2024 5.0 Positive experience! Fast and easy check out Pros Quick and simple to purchase event tickets! Cons There are not enough local vendors/events. Review Source Response from Showpass December 20, 2024 Hi Taryn, Thank you for the awesome review! We appreciate you being a part of the Showpass community! LC Lance C. President Computer Software Used the software for: Less than 6 months ### "great product" December 10, 2024 5.0 Quick, and easy. Will definitely use them again. Pros Easy to use. Never had any technical issues. Cons Printed tickets are a bit large - would like to print more than one ticket on a single side of paper. Review Source Response from Showpass December 12, 2024 Hi Lance, Thank you for the great review! We’re thrilled to hear you’ve had such a smooth experience with Showpass and that the platform has been easy to use. Thanks for choosing Showpass, and we look forward to supporting you again for your next event! TH Talysha H. Early intervention therapist Child Day Care Services Used the software for: I used a free trial ### "Awesomesauce" December 28, 2024 5.0 I loved it. Showpass was so easy to use and helpful Pros Everything! Show pass is so friendly and nice Cons I liked it all! There was no cons at all Review Source Response from Showpass January 9, 2025 Hi Talysha, Thanks for the "awesomesauce" review—it made our day! We're so glad you found Showpass friendly, helpful, and easy to use. Your kind words remind us why we love doing what we do! PV Poupe V. Mortgage Professional Banking Used the software for: I used a free trial ### "Happy Customer " December 18, 2024 5.0 Easy to do business with, convenient, up to date technology Pros Easy to navigate ticket purchase. Prompt Cons Nothing bad to say, fees, nobody likes fees but I understand the nature of the business Review Source Response from Showpass December 20, 2024 Hi Poupe, Thank you for the wonderful review! Happy customers make us happy! We’re thrilled to hear that your experience with Showpass has been so smooth and convenient. We’re always working to keep things up to date and easy for you. Cheers, The Showpass Team MK Melissa K. Customer Care Representative Health, Wellness and Fitness Used the software for: Less than 6 months ### "Satisfied User. " November 8, 2024 5.0 Overall I find it to be an easy user experience. Pros It is very easy to get tickets as a user. Cons I personally find the pages load slower than I would like. Review Source Mikey D. Owner Entertainment Used the software for: 2+ years ### "Easy to use and the features are excellent " December 12, 2023 5.0 Excellent team and support always available to help or take feedback on areas of improvement Pros Interface is easy and I’m able to publish my events in no time. Team is supportive and always there to help. Cons When carrying more than 5 events, they don’t all display on your dashboard without clicking “view more”. Unfortunately when you get to that next screen it takes away the ability to see overall ticket sales at a glance. Review Source cS chris S. bandleader promoter Music Used the software for: Less than 6 months ### "Great ticketing service for throwin concerts!" November 16, 2023 5.0 I have had zero issues in setting up and selling tickets, scanning tickets at concerts and payment has been very prompt. Pros Very easy to use. Staff are very helpful when things go wrong and reply to the chat window really fast. Event set-up is largely intuitive, ticket scanning was flawless. Low fees for customers, lots of fees payee selections . Emailing all guests is great. I don't know how much going into the weeds is valuable here, but I can say that this service has been excellent and I would definitely recommend it. Cons One of the only thing I can think of is that some of the language/terminology isn't clear at first, but the FAQ really helps with that so it's not a real issue. 1 thing I wish was clearer though is that I had to absorb a lot of fees in order to do full refunds for a cancelled event. I was told I would be invoiced. It wasn't super clear to me in all the reporting exactly what amount was what I paid. The breakdowns are numerous, there's a lot of info which is great, but that one thing wasn't clear to me. For my year end, doing my taxes, it would be nice to demonstrate that amount separately instead of it being included in the rest of the overall amounts. Support emails aren't replied to quickly, but then again the chat window is extremely fast and much more efficient for dealing with multiple issues at once, so forget that, I'm looking for flaws where there haven't really been any. None of this is really a big issue. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ShowClix](https://www.capterra.com/p/82542/Easy-To-Use-Ticketing-Software/) Reason for choosing Showpass Canadian, not subscription based, good reviews, low fees. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Prompter payment, better support, more streamlined/efficient set-up and scanning. The ease of creating "employees" with different abilities/restrictions ie. for the purpose of scanning without them having any access to anything but scanning, and not reporting or financial settings is great. If you use a concert halls door people frequently, this is great. You can make a bunch of generic employees and logins who can easily install the app on their phones or ipads and scan. It's very easy to set up and very easy to change permissions, passwords etc. Review Source TC Tania C. Director of Customer Relations and Distribution Retail Used the software for: 6-12 months ### "Great bang for your buck" November 16, 2023 5.0 User friendly, functional and helps make management of large events very smooth. Pros I love the support that I received. I'm not familiar with how to implement these systems and being completely new to this arena was a difficult thing for me, but Showpass guided me along the way and provided support to ensure a successful event. Cons I would love to be able to customize certain aspects like customer sign up when processing new orders- because not information was pertinent to us, but otherwise it was a great experience. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) We wanted something with more user friendly experiences and integration with social media platforms. The entire system provided a cleaner and more detailed look and feel that feels expensive, when it's not. Review Source WG Wendy G. Finance Assistant Manager Sports Used the software for: 1-2 years ### "Crankworx Review" December 31, 2019 5.0 I enjoy the personalized customer service that Showpass provides. You can get in touch with Showpass using their chat box and receive replies to questions in a timely manner. There have been a few glitches that I have identified and let Showpass know which they have subsequently fixed to ensure everything works as it should. There has also been functionality that we wanted to see on the Showpass platform, and they have been very open to us making these suggestions for improvements, and they have implemented these suggestions over the past year. Showpass is an easy platform to use and we love the widgets that allow us to sell tickets directly on our website, without having to redirect customers to the Showpass website. The Showpass Dashboard app is a great tool when monitoring capacity levels at the door of your event. Very addictive checking the app daily to see how many tickets have sold as well :) Pros The ability to sell ticket packages/multi passes that contain more than one event to our customers, and the ease of sending out complimentary tickets to sponsors/partners via email, were the main reasons we switched to using Showpass as our ticketing platform. We send out lots of free tickets to partners/VIPs so having all the events as an option in one screen and being able to select more than one event at a time was a huge win for us. Cons I wish there was a bit more of a draft view when setting up products, whereby you can see what the customer will see, including total costs including fees and taxes etc for tickets, without having to make the event visible to the public/live. It would also be great to have a little more event specific settings rather than settings that apply to all events i.e. if you only want someone to see certain stats for an event, or give a colleague access to one event only, not all events etc. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) We needed a system whereby we could sell ticket packages i.e. customer purchases a multi pass and they receive tickets to three individual events. Also Eventbrite used to have a cumbersome complimentary ticket process whereby you could only email tickets to one event at a time per person, which wasn't ideal when you have 4+ event tickets going to each person. Review Source TT Tanya T. Marketing Director Entertainment Used the software for: 2+ years ### "Showpass x Cowboys Music Festival " May 31, 2019 5.0 Our overall experience with Showpass has been a very positive one! Showpass has been a great partner to work with as we continue to group our business and require more advanced ticketing options. Showpass Customer Service at all levels has been outstanding. Pros The main pros of using Showpass are: -Very user-friendly for both seller and buyer -Easy to learn and use for all employees -Showpass App checkout allows for fast checkout by buyers -Advance levels of employee level access are great for internal security -Availability to provide advanced ticketing options like multi-scan/muli-ticket delivery have allowed ticketing for many different kinds of events -High ability to customize events and seller options very helpful -Tracking links great for monitoring traffic/sellers/sales -Integration with Facebook for ticket selling has helped sell tickets through social platform and reduces click drop-off -Integration with Square (and others) provide options for hard copy ticketing -Constant updates from Showpass provide a better user and seller experience -Integration with Guest List Platform allows additional options for events entrance -Ticket reporting is robust and provides great finical reports -Showpass considers all requests for new development into their roadmap -Quick and great response from customer service teams on all levels Cons Some small areas of improvement for Showpass are: -Better pre-existing integration with third-party apps -Marketplace Items require better redemption reports -We would like to be able to pick which events are displayed between the checkout page and purchase page -We are looking forward to a better referral program being rolled out Review Source JEFF K. Bartender Hospitality Used the software for: 1-2 years ### "ShowPass to Keep Your Event or Find an Event " March 15, 2020 5.0 As noted above, Showpass is currently showing a sense of care and concern with the pandemic coronavirus by giving their clients a sense of less worry as events are being cancelled or postponed. Truly stepping out front to ensure credits, refunds and a general sense of compassion as we all endure this terrifying time in our world. Their commitment to our ( me as a user ) safety and well being with minimal losses that are out of our general handling are exactly what Showpass is playing a larger role in. This gives a lot of us a sense of satisfaction and excellent customer service. They are a large leader in event sales and in the scope for people putting on these events as well. They keep us a little calmer by showing how well they value their clients. Pros I wanted to express gratitude as it plays out in Today's current situation with covid-19 and the health and safety of event goers. I am purely a user and have not used my showpass account in quite some time. Aside from having excellent event purchase options and tickets to the best, I have seen what a positive position the company is taking to put some peace of mind to those of us scared by or impacted by the current coronavirus outbreak. This company is showing that we ( the clients) matter by backing ticket sales with refundable options or to back out by choice with virtually no penalty. Truly a step above by alerting their client list rather than by having us do the work. Cons I like the layout and in this particular review noted very positive aspects. As a user there are basic little things that might give me a sense of lesser satisfaction - pricing for events as an example-but there isn't anything on a larger scale at this time that bothers me. Review Source RBV Robert Bob V. President and CEO Entertainment Used the software for: 1-2 years ### "Showpass raises the bar for all other event management companies" November 15, 2023 5.0 \[sensitive content hidden\] was able to train Bob Van Wart, the President and CEO who is the least techie person on our team within less than 2 hours over a Zoom call! Bob was able to explain the product to the rest of the team and once they were trained, it has become the #1 enabler for our plans to expand our Holiday Magic productions throughout the Maritime Provinces starting in 2024. Pros Intuitive, the before purchase and after purchase support has been industry setting. Our relationship manager, \[sensitive content hidden\], is so hands on and understands our business so well we had an absolutely seamless set up. The training for our people has to be the best in the industry. Cons I have to be honest and tell you that we have have 100% satisfaction rate with Showpass and the tech support we've had. The Foundation I work with has moved all their ticketing requirements now to Showpass. Review Source