# Page 3 | Showpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Showpass the right Ticketing solution for you? Explore 406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153637/Showpass/reviews --- Showpass 4.7 (406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Page 3 - Reviews of Showpass ## Showing most helpful reviews Showing 51-75 of 406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Robert S. General Manager Entertainment Used the software for: 1-2 years ### "EBP review" November 16, 2023 4.0 Pros ease of use, simple setups for ticketing, able to clone events especially where many of our events are similar Cons glitches when setting up tickets such as items not saving properly Alternatives considered [Tixr](https://www.capterra.com/p/250289/Tixr-Creators/) Reason for choosing Showpass ease of use and costs mainly. ability to do our own setups Switched from [Etix](https://www.capterra.com/p/9348/Etix/) previous company went out of business so we had to source new ticketing company Review Source RH Ryan H. President Sports Used the software for: 2+ years ### "Welland Jackfish" November 16, 2023 5.0 It has been okay. Need more features to allow for easier management of season ticket holders Pros That it is a Canadian company. Cons Missing several features that other competitors have Reason for choosing Showpass Mainly the cost of the product. Review Source DR Dannielle R. Patron Services Manager Music Used the software for: 1-2 years ### "Showpass Is Easy To Use And Continues To Improve" November 16, 2023 4.0 When we first started using Showpass there were many features not yet working properly or not fully developed, but the Showpass team has listened to suggestions from their clients and have been working steadily on improving the product. Many new features have been created that continually make it easier to use the Showpass ticketing system, and I am pleased with the overall improvements. I have faith that this product will continue to improve and exceed industry standards! Pros General Admission events are very easy to set up and put on sale quickly. Cons Some basic features are missing for assigned seating set up (example: a proper hold feature for large events), but the development team is working on this. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Eventbrite changed many product features and policies that no longer met our needs. Review Source GL Geoffrey L. Retired Automation Technologist Performing Arts Used the software for: 1-2 years ### "Administrators point of view" December 10, 2019 5.0 I am the guy who looks after entering concerts and administering ticket sales. We have a treasurer who looks after the business side so I am not really familiar enough to comment. Pros Relatively easy to enter events. Customer entry is fairly straight forward. Many features but Showpass has been agreeable to adding some things that we needed to make management of ticket sales a little easier. Cons Anything that I didn't real like has been changed to suit. For instance for a season ticket package in assigned seating the first year we had to get Showpass to connect the events to the seat graphic. They made a change we can now do it ourselves. The maid it easier to identify transactions to designated seat. So I don't have any cons that I can think of right now. Alternatives considered [Ticketpro](https://www.capterra.com/p/156943/Ticketpro/) Reason for choosing Showpass Ticket Pro is too large and too complicated for our needs although they do a lot for the musical entertainment world. Review Source VB Victor B. Director, Guest Services and Events Museums and Institutions Used the software for: 1-2 years ### "Feature rich, great value and excellent customer support" November 16, 2023 5.0 Pros \- Price: ShowPass provides a robust set of features for the price. - Customer Support: The ShowPass team is outstanding at supporting clients, including having a dedicated point of contact and high responsiveness. - Simple basic interface: It offers an easy and quick setup of events with options to include advanced features. Cons \- Too basic food, beverage and retail components: These could be expanded to allow for more control over the sale of items during events. Also, POS capabilities are very limited. Alternatives considered [Gateway Ticketing](https://www.capterra.com/p/9324/Galaxy/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Showpass The overall price, local support, and responsiveness made the difference. Review Source SD Shannon D. Game Day Coordinator Sports Used the software for: 1-2 years ### "Great system, easy to use" November 15, 2023 5.0 Mostly good experience and easy to use. Have recommended to other organizations Pros That allows you to set up individual and packages Cons The ease of set up of packages having to redo stuff could be improved on Reason for choosing Showpass Canadian company and seemed to be what we needed Review Source JM John M. Volunteer Religious Institutions Used the software for: Less than 6 months ### "How Covid-19 Pandemic changed the way non-profits & religious institutions opened their doors safely" August 21, 2020 4.0 When everything went into a lock-down due to the Covid-19 Pandemic, churches were forced to close their doors. When things started to open up we knew we would only be allowed 50-100 persons into our church based on government health and safety mandates related to social-distancing requirements. We developed a scheme to mark our church pews to make enforcing the 6-foot social-distancing rules obvious for everyone. We also blocked off a number of rows. We then identified flexible configurations to allow up to accommodate the various family sizes and preferred services they attended historically. We then build seating selections based on family sizes and used these to monitor utilization during the week. We were able to utilize Showpass without the need for any software changes once we refined our model and identified easy tools to monitor utilization and capacity controls. It works! Pros The Showpass team was very receptive to helping us identify a means of building a reservation system for our 3500 family parish. We built a prototype and within three weeks we were up and running with our reservation system. The thing I liked best was working with the Showpass team and and building around their system's core functionality. Cons There are some custom integrations I would like to look at down the road, but overall we are happy with our choice and our core team is happy with our results and the fact we didn't have to build everything from scratch. Reason for choosing Showpass The Showpass team and the willingness of the company to work with us to develop an effective model based on using their existing software platform. They bought into our idea, and they really made it happen for us. Review Source MJ Michele J. Social media and marketing Entertainment Used the software for: 1-2 years ### "Hosting a Showpass event is simple and effective" December 12, 2023 5.0 Pros Ease-of-use, excellent customer service support, very flexible and easy to use for both the customer and the host. Cons Some customers were unable to purchase tickets with their credit cards. Review Source DM Davor M. Coordinator, Student Life Higher Education Used the software for: 6-12 months ### "Showpass review" November 16, 2023 5.0 It's good. We use it for events that requires purchase to secure the seat Pros adding important info on the actual tickets. Doors open information. Cons If there is more than one event happening, then the transaction information just flows in as it comes true. And it gets confusing one a person buys 2 tickets for different events, it shows up on primary report of the first event, for example. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Showpass Adding the company financial information that didn't allow me to input properly on Eventbrite page Review Source MK Marla K. Marketing and Operations Manager Events Services Used the software for: 2+ years ### "Using Showpass for consumer show ticketing" November 16, 2023 4.0 Not bad, could be worse. They have good customer service. Pros Easy to set up, I like the live event tracking for ticket scanning Cons extra fees. I hate that we are forced to use it because of agreements with the venues that we rent. Reason for choosing Showpass We were forced to use Showpass within the venue. Switched from [tix123](https://www.capterra.com/p/75674/tix123/) We were forced to by the venue we were renting Review Source SS Stanley S. General Manager Music Used the software for: 1-2 years ### "Review " November 23, 2023 2.0 Pros easy to learn and set up for the basic event build Cons scheduling is horrible for ticket launch and cant combine tickets after launch Review Source LF Laura F. Marketing and Communications Manager Music Used the software for: 6-12 months ### "Great customer service, highly customizable platform" December 15, 2023 4.0 Pros Working with the Showpass team, setting up and implementing Showpass software, using the Showpass app, amazing response times to questions and issues that arise, finding customzation that fit our organization and our Showpass usage Cons Sometimes the back end can be a bit counterintuitive, with settings in unexpected places, but mostly we've had a great experience Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Costs and platform functionality plus customization - we're able to do so much more with Showpass and tweak event/ticketing setup to suit each of our different types of events Review Source TD Tyler D. Filmmaker Motion Pictures and Film Used the software for: Less than 6 months ### "Great Personalized Service" March 12, 2024 5.0 My experience has been excellent so far. I had a great customer service representative help sign me up. Then another great representative helped me sort out a challenging location issue as my event was on a college campus, and the building the event was in was a long ways away from where the map was directing people using the College's address. The representative spent the time working with me using the longitude and latitude of where I needed the audience members of the event to be directed to, ensuring that no one would get lost and miss the event. Pros Excellent personalized customer service. My event was on a college campus and the only address for the campus took event goers to the main college entrance, which was 2 Km away from the building where the event was occurring on campus, which would be a huge problem on the day of the event as people would a long ways away from where they needed to be, and be wandering around aimlessly, possibly missing the event Customer service representative \[sensitive content hidden\] worked with me to use the longitude and latitude coordinates to make sure that my event goers would be taken directly to where they needed to be. Cons Haven't found anything I don't like yet. Review Source Response from Showpass March 14, 2024 Hey Tyler, We are simply over the moon to hear that you had such an awesome experience! We're confident that this is the first of many amazing experiences you'll have on Showpass. P.s. Your shoutout for Brandon has been passed along to the entire team, it's reviews like yours that keep us going! KF Katrina F. Director of Festival's and Events Events Services Used the software for: 2+ years ### "Awesome service and team" December 27, 2019 4.0 We have developed quite a strong relationship with the Showpass team - with on-site support being of key importance to us, we now look forward to working together during our activations. We also truly appreciate the support and willingness to adapt and adjust programming to fulfill our team's needs. Pros Favorite Showpass features include tracking links, Promo code tracking, time period reporting, stored historic data YOY, daily email updates and most importantly on-site support. Cons Struggled with understanding exactly how many tickets had been sold while selling in 2pk and 4pk bundles - we needed the ability to remove the parent ticket from the actual tickets that were being sold. Review Source EM Erin M. Director Sales & Marketing Food & Beverages Used the software for: 6-12 months ### "Small Business Events" March 11, 2020 5.0 We find it very easy to promote events through ShowPass, especially because it links straight to our FaceBook. I also find it easy to promote events through the platform because the URLs are simple and not overly lengthy. Finally, the abandoned cart feature is really unique, it has already resulted in sales that would have perhaps been lost! Pros We love the event setup feature and the reporting features. I also love that you can create different ticket types to really customize any event. I also love that this platform is local and our experience anytime we have required support has been great! Cons I would love it if we could copy an expired event as we host some events that are the same from month to month with a few slight changes in details. This might already exist but I haven't been able to find this feature on the app on my own yet. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Showpass We loved that Showpass was a local business and that a representative from their team called us in person to discuss working with them. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) We wanted to support a more local business. Review Source JP Joseph P. Entertainer Entertainment Used the software for: 1-2 years ### "It’s Incredible " December 12, 2023 5.0 Excellent to be able to see revenue build Pros The ease to sell and manage tickets for events as well as having a runny tally of ticket revenue Cons Trying to set up Reserved Seating and integrate it into the event Alternatives considered [Tix](https://www.capterra.com/p/9322/Tix/) Reason for choosing Showpass Same as above it’s got simplicity to its event management Switched from [Tix](https://www.capterra.com/p/9322/Tix/) Simplified my bookkeeping and ticket management Review Source Pieter H. Owner Arts and Crafts Used the software for: 1-2 years ### "Useful, but some features are suboptimal" July 18, 2019 4.0 Pros Great software and ticketing system. You can upload any individual seating configuration and effectively track ticket sales and purchaser demographics. Very useful for small auditorum ticket sales. Cons Sometimes the program fails to have the visual representatiom on the theatre seats show up, and there are too many individual menus to enter, which can deter purchasers from following through with an online purchase. Review Source NN Nicky N. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "A Great Tool For Nonprofits" November 16, 2023 5.0 Pros Easy to use and to set up, everything was in one place and customer service is great and very responsive. Cons Nothing that I can think of right now. It was a great tool for our event. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) I like that Showpass is local to Calgary and they have supported Kids Up Front. Review Source MW Mallory W. Marketing & Brand Manager Food & Beverages Used the software for: 2+ years ### "Highly Recommend " December 9, 2019 4.0 Pros The software is very user-friendly and has eased some hiccups with our event ticket sales. From creating the event, customizing and now implementing into our social platforms we find Showpass to be a crucial component with all of our events. Cons I haven't found anything that I've disliked currently as the updates recently have changed any pain points. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Cost and user experience from customers and the organization. Review Source SK Sana K. Administrative Clerk Hospital & Health Care Used the software for: 2+ years ### "ShowPass Review " November 3, 2021 4.0 My overall experience with ShowPass has been quite good. I have used it for multiple concerts and events without complaint. Pros This product is extremely easy to use and navigate. It can be utilized by both younger and older generations, without much issue or inquiry. Cons I have not found any aspects difficult to use. The only issue I have ever had is a difficulty to download tickets from ShowPass to my google wallet. But in those instances, I just open the ShowPass app. It is not too much of an issue. Review Source TM Tammy-Jo M. Operations Manager Music Used the software for: 1-2 years ### "Korora Choir Association showpass" November 20, 2023 5.0 Good - easy to use, has most of the features we need. Pros Ease of use, especially for the volunteers. Cons Sometimes the max. number of tickets has behaved strangely. We also don't like that we can't see our donor report. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Showpass Reasonable cost and features that we wanted Review Source ML Michael L. Sales Retail Used the software for: 1-2 years ### "Showpass Convenience" November 3, 2021 4.0 Showpass is incredibly convenient and easy to use. Pros The software is user friendly and the accessibility is perfect for those on the run. Cons There are some people who just don't adapt well and therefore need to do things the way they're used to. Meaning in a more traditional method. Review Source EC Ellen C. Treasurer Entertainment Used the software for: 1-2 years ### "Volunteer organizations benefit" May 2, 2022 4.0 People like the convenience of buying online. It's easy to advertise with a link. Pros Tracking sales. When several volunteers have tickets, it is important to know how many tickets are sold, and what money is collected. Cons There is no longer a Quick POS function. I have trouble getting reports to do what I want them to do. Employee stats - there is not a function to zero them out when money is collected. And of course, people don't like the fees. Reason for choosing Showpass Social Media integration, ability to text patrons, direct deposit, patron information is kept. Review Source Response from Showpass September 22, 2022 Thanks for your honest feedback, Ellen! New reporting features are being released by our dev team soon and we are so excited to share these new updates with event organizers. Stay tuned! CP Catherine P. Manager, CEI Operations and Partnerships Sports Used the software for: 2+ years ### "Showpass Fulfilled Our Needs" December 13, 2023 5.0 Pros We utilized Showpass for our ticketed VIP events for the past two years and it proved to be reliable and user-friendly. Both the desktop and mobile app made managing our event, purchasing tickets, and scanning guests' tickets at the entry point of our events a seamless experience. Cons At times, the website navigation and retrieving sales reports felt less intuitive. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Review Source CG Christine G. General Manager Events Services Used the software for: 2+ years ### "Innovative company with fantastic customer service " June 10, 2019 5.0 Pros Showpass is user friendly. Sending complimentary passes to our clients and partners is so easy! Its a feature that we love. Cons When creating an event that runs for more then one day; there isn't an option to create a daily start and end time. It can confuse customers if the start/end times are difference each day. Switched from [tix123](https://www.capterra.com/p/75674/tix123/) Showpass was a better fit for our business. Review Source