# Page 4 | Showpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Showpass the right Ticketing solution for you? Explore 406 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153637/Showpass/reviews

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Showpass

4.7 (406)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 30th, 2026

# Page 4 - Reviews of Showpass

## Showing most helpful reviews

Showing 76-100 of 406 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SB

Sheena B.  
owner  
Arts and Crafts  
Used the software for: 6-12 months

### "review"

January 30, 2021

4.0

good overall experience

Pros

single event builds are easy - i like being able to customize ticket text and confirmation emails

Cons

recurring events are tedious to build recurring events are listed out of order in organizer info & widgets small programming errors arise for recurring events wish there were more price options, by donation wish there was google calendar integration

Review Source

Response from Showpass

February 5, 2021

Hi Sheena, Thanks so much for your review. We're happy to hear that you have been able to make use out of our customizable ticket text and confirmation emails. We're always looking to make our software to be as user-friendly and seamless as possible. We will definitely take your comments into account. -Showpass

LM

Liam M.  
Commercial Lines Underwriter  
Insurance  
Used the software for: 6-12 months

### "Super friendly staff and fast response time!"

October 8, 2020

5.0

I'll definitely use Showpass for future events (both free and/or paid) and would recommend it to my friends. I find some other softwares take so long to set up events and this has been the fastest set up I've done to date. They also have an awesome integration with Facebook so I could actually sell tickets through the event on there as well. I am excited to use the platform in the future.

Pros

Their customer service is really top shelf! After I created my account, one of their staff called me and asked if I needed any help getting set-up. I had a few questions which they answered over the phone and also followed up with an email as well if I needed more assistance. I really wanted to up-sell my next event so people would see both when they were at checkout and their sales person showed me their event up-selling feature which was helpful and easy to use. Although my event was only for a couple hundred tickets it was nice to get that level of customer service. I will be using Showpass for my future events.

Cons

Technologically speaking I sometimes struggle with certain types of software and don't want to spend a lot of time setting up my events. Showpass made it easy for me to set up my event in a few minutes and the software was very easy to follow.

Review Source

SC

Sarah C.  
Marketing Communications Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "An amazing, seamless registration system"

December 6, 2019

5.0

We love Showpass. The team is amazing and very responsive to questions or concerns. It makes onsite a breeze, especially if you have multiple ticketed events. They were very accommodating to our budget and goals, and it was well worth the partnership. We will use Showpass for our large events moving forward.

Pros

I really enjoy the marketplace and how easy it is to add/remove items, in addition to being able to edit the system on the fly. The fact that is embeds into our website is amazing - never have to direct a person off our website. The new Facebook feature is interesting and I am looking forward to using it!

Cons

It can be difficult to navigate the back end, but once you know where everything is, it is easy!

Alternatives considered

[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing Showpass

Ease of integration and tech-minded leadership. We are a technology company that supports commercialization of startups, and wanted to support a locally run technology company who are changing the way we handle registration in the events industry.

Review Source

DS

Dustyn S.  
Manager  
Events Services  
Used the software for: 2+ years

### "Showpass - Bust Loose"

March 13, 2019

5.0

I have always had a good experience and the staff are almost always on hand to help out too!

Pros

I like it's ease of use with creating events and add-ons for them as well as it's integration right into our website. Also they are always bringing new features out all the time!

Cons

I wish I could access our network from the mobile to look up a guests name and phone number. Also having a ticket package integration where they could choose a specific option after the package.

Review Source

SM

Samantha M.  
Corporate Account Executive  
Telecommunications  
Used the software for: 2+ years

### "Great for purchasers and sellers"

October 9, 2020

5.0

Overall I would use Showpass to host any events in the future.

Pros

I love how easy the navigation is when you are looking for new shows to go to or when you are purchasing tickets. I also think posting listings is fairly easy and very customizable. The layout of the site is good and I like how there has been expansion into different types of events with everything going on. Support is simple to use.

Cons

If something goes sideways in purchasing it can take a bit of time to right itself, but support is very easy to deal with. Fees are pretty standard from a buyer and seller point.

Review Source

Response from Showpass

October 14, 2020

Hi Samantha! We're glad you find our software easy to use! Sorry for the issues you had with purchasing, but we're glad you reached out to support for help. We're really proud of the work our customer support team does! Thank you so much for taking the time to write a review, we really appreciate it!

MB

Monika B.  
Construction manager  
Construction  
Used the software for: 2+ years

### "More shows to pick from"

November 3, 2021

5.0

Overall I would the service.

Pros

The seating option and how easy it is so move around the site

Cons

I don’t like the colour layout. I’m colour blind and it’s hard to read

Review Source

JC

Jessica C.  
Executive Assistant, Ticketing and Merchandise Coordinator  
Sports  
Used the software for: 6-12 months

### "Just what our league needed!"

February 25, 2019

5.0

Overall the experience has been great. Our main issue was that we didn't have codes for our tickets at games so it made it easy for people to replicate them. We were losing money, and we couldn't keep track of the number of tickets that were sold vs. the number of attendees.

Pros

Once you learned how to use it, it was really easy to use. The customer service was extremely patient and helpful with the transition and the online tickets were easily tracked as well. Our teams could see who sold what, when, and how much. Many of our volunteers also became walking sales people, helping to promote our games further and increase attendance.

Cons

The one downfall is how the total tickets are calculated if you have packages. The software will count how many packages were sold AND how many tickets within that package were sold. So if I had a package deal of 4 tickets for $X, it would tell me 3 of those packages were sold, with 12 tickets. When you look at total number of tickets sold for the event, it includes the number 3 (for total packages sold) instead of JUST the number of tickets sold. That part does get confusing but isn't a huge deal.

Review Source

VR

Verified Reviewer  
Board member  
Sports  
Used the software for: Less than 6 months

### "Junior Hockey - Implemented quickly for Playoffs"

March 8, 2023

5.0

Really impressed by the quick uptake and implementation.

Pros

\* Quick to learn backend\* Amazing support and guidance, especially by \[sensitive content hidden\] and team\*Easy uptake for fans & supporters

Cons

\*None so far, started out small but looking forward to using more of the apps potential

Review Source

LS

Laurie S.  
General Manager  
Entertainment  
Used the software for: 6-12 months

### "Love!"

November 4, 2021

4.0

Love it!

Pros

Knowing how your day is planned for attendance is awesome!

Cons

I have no complaints. I' ve enjoyed using this service

Reason for choosing Showpass

was user friendly

Review Source

Response from Showpass

October 18, 2022

Thank you for your kind words, Laurie. We're glad to have you as a customer!

JB

Jon B.  
Digital Product Manager  
Government Administration  
Used the software for: 1-2 years

### "Quick, easy to use, and convenient!"

September 24, 2020

5.0

I was able to buy tickets quickly, and there was absolutely no lag between when I checked out and when I received my tickets. This is something I really appreciate because there’s been too many times in my life where I’m stuck waiting for tickets.

Pros

I was using the Showpass platform to visit one of my favorite East coast attractions and purchased them through the Showpass integration on this company’s website. I’m sick and tired of having to make accounts for every ticket I purchase and was thrilled when Showpass didn’t make me create one. All I did was select my tickets, add a few contact details, input my credit card, and “BOOM”! Tickets delivered directly to my inbox. It truly is a breath of fresh-air to use software that works quickly and conveniently.

Cons

As a buyer the biggest thing I look for when using a purchasing platform is ease of use. Showpass gave me just that and for that… I thank you! Next event my firm hosts I will be using their organizer section and setting it up via their platform.

Review Source

CC

Cedar C.  
Director of Client Services  
Printing  
Used the software for: 2+ years

### "cedars review "

December 12, 2023

5.0

very happy ,easy to use keep up the good work~!

Pros

easy to use right on my pnone no need to print and forget your ticket anymore

Cons

I haven't discovered a con yet I wonder what people find tricky?

Review Source

DM

Douglas M.  
Vice President  
Information Technology and Services  
Used the software for: 1-2 years

### "Simply the best ticketing software."

January 11, 2020

5.0

My time is incredibly valuable and Showpass respects my time by making setting up an event short and sweet. The check in process and data collection component are easy to access and export.

Pros

The ease of use is outstanding. Simple intuitive interface that is a joy to navigate. The support chat response is extremely prompt and helpful. A live body will call you if needed too ! Amazing - no other ticketing software even has voice assistance.

Cons

I only wish that everyone used Showpass - it would make my ticket buying experience a positive one. The competing ticketing software is costly and clumsy !

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Eventbrite was cumbersome to use and their support was abysmal. Extremely frustrating to use. I actually dreaded having to set up an event.

Review Source

KG

Kalman G.  
CEO & Founder  
Entertainment  
Used the software for: 2+ years

### "A great platform to sell tickets"

May 31, 2019

4.0

Pros

Very user friendly system, the electronic tickets are convenient and customers like to use them, customer service is excellent, email campaigns work well

Cons

Paying for email campaigns is not something I am happy about, also it is frustrating when credit card fraud charge backs happen often and usually many weeks after a show has been settled without any word prior about the issue.

Review Source

VR

Verified Reviewer  
N/A  
Internet  
Used the software for: 6-12 months

### "Showpass Is A Fan-Friendly App For Any Event Experience"

November 3, 2021

5.0

One of the simplest apps that I have come across as an end user.

Pros

Simple user interface and can accomplish most tasks with only a few clicks.

Cons

The seating map did not always display well on mobile phones but was excellent in the desktop version.

Review Source

BS

Brandon S.  
promoter/event planner  
Entertainment  
Used the software for: 1-2 years

### "Solid Platform"

December 8, 2019

5.0

This is a great place for me to sell tickets and promote my events. I can post promo material and automatically create my own Facebook event page from the site!

Pros

I'm extremely pleased with the quality and customer service of Showpass. I've been a user for about 2 years and they make it incredibly easy to create an online ticket selling platform for my events. I love that you can customize your URL along with many other advanced options that allow you to fine tune every detail. I sometimes struggle with advanced terminology and computer language in general, however if I needed to do something or had a question for support, their team was available and would provide detailed and thorough instructions on how to complete any task. The ability to create separate links to provide my ticket sellers with is also hugely beneficial. I recommend Showpass to anyone who wants to try it out!

Cons

What I sometimes struggle with are advanced settings and options. Because of the plethora of options available I felt a little overwhelmed tackling some of the detailed tasks at first. As I navigated I was able to learn quickly and any problems I couldn't solve were passed on to support who guided me through any issues I had.

Review Source

FN

Fiona N.  
Coordinator of Innovation and Pedagogy  
Education Management  
Used the software for: 6-12 months

### "Simple and easy to use"

September 27, 2022

4.0

It was easy to set up. The cost per ticket was industry standard.

Pros

This worked great for ticketing, and payment management.

Cons

Very difficult to connect square to the event. We had to run two accounts for payments, one for the presales and one for at the event

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing Showpass

It ws also being used by a similar event.

Review Source

Response from Showpass

October 3, 2022

Hi Fiona, thanks for your review of Showpass! We're glad to hear you found our ticketing and payment management features useful. I'm sorry to hear that connecting Square was difficult for you, we'll pass on your feedback to our team. In the meantime, if you have any other questions or suggestions, please don't hesitate to reach out to us at support@showpass.com.

HS

Haifeng S.  
Mobile Devops Developer  
Banking  
Used the software for: 2+ years

### "Great app for booking tickets"

November 3, 2021

5.0

Great app for managing your tickets and online check-in to events, which makes travelling so much easier than walking with your itinerary.

Pros

Able to add tickets to apple wallet. Able to print tickets at home. Online check-in. Exclusive tickets and season passes.

Cons

pricing could be cheaper. Implement better mapping.

Review Source

Response from Showpass

November 7, 2022

Hi Haifeng, thanks for the review!

VR

Verified Reviewer  
Student Research Assistant  
Publishing  
Used the software for: 1-2 years

### "User Review"

November 3, 2021

5.0

Pros

It makes organizing and finding events accessible for small businesses or individuals who aren’t technologically savvy.

Cons

The pricing is a bit high for the standard plan

Review Source

NV

Natascia V.  
Freelance Writer  
Writing and Editing  
Used the software for: 2+ years

### "Showpass - Epitomy of Excellence"

November 3, 2021

5.0

I have experienced amazing customer service where I was reached out to in less than 24 hours. The staff are super friendly and the service is easy to use and understand.

Pros

I love the ease of use and customer service.

Cons

I don't have any least likes about the software.

Review Source

Bilal A.  
Operator  
Oil & Energy  
Used the software for: 2+ years

### "I've only ever used showpass "

November 3, 2021

5.0

It's been very good overall

Pros

Being able to transfer tickets easy because sometimes people will sell you their tickets this way.

Cons

Hard finding the right person in customer service.

Review Source

SS

Sydney S.  
Vet Tech  
Veterinary  
Used the software for: 1-2 years

### "Experience/Overall Review"

November 3, 2021

5.0

Benefits are I now can rely on event notifications from an app rather than word of mouth or possibly never hearing about events.

Pros

Very easy to use in the app. Gives me notifications for preferences I like. Easy billing process and access to tickets.

Cons

I have not disliked any of the features of this program thus far.

Review Source

KM

Kav M.  
Director  
Entertainment  
Used the software for: 2+ years

### "Showpass is so user friendly "

December 19, 2019

5.0

I love the ease of access. The app is so user friendly you can have everything at your fingertips.

Pros

With Showpass if you make any mistakes you can go make and fix them without panicking about losing what you have completed. They make the process so easy that at the end you think to yourself “it couldn’t be that easy”. I do have to say that I was very happy with their customer service, I have reached out to my rep several times after hours and they got back to me immediately. Showpass makes the whole process easy.

Cons

There really isn’t anything I would change. For me it’s all about how easy it is to use and customer service and they are exceptional at both.

Reason for choosing Showpass

Customer service.

Review Source

JJ

Jordan J.  
Customer service rep  
Entertainment  
Used the software for: 1-2 years

### "Thoughtful platform that helps support the little guys!"

November 5, 2021

5.0

Quality customer support has always been a struggle, but we were pleasantly surprised with the quick and concise feedback received from their service reps. Highly recommend!!

Pros

I love the easy to use layout, comprehensive tools and features that allow our events to be advertised and sold with ease and expertise. User friendly on the buying and selling experience! Great support functionality which is always appreciated on the backend as well.

Cons

We had yet to experience any disruptions or quality concerns. Thank you, we really appreciate it !

Review Source

Response from Showpass

October 13, 2022

Thank you for choosing Showpass Jordan, and for your kind words about our product and support! We will be sure to pass the positive feedback on to the team!

FL

Francesa L.  
esthetician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy software "

November 3, 2021

5.0

Pros

It’s very easy to use. Especially for someone who isn’t tech savvy.

Cons

It’s great. Sometimes it doesn’t automatically signs me in with Facebook when I already have signed in multiple times.

Review Source

BR

Bill R.  
President -  
Events Services  
Used the software for: 2+ years

### "We love Showpass!"

February 21, 2019

5.0

We've been with Showpass since the beginning - and we have been so happy to work with them every step of the way! They are professional, responsive, creative and give incredible customer service to both us and our customers.

Pros

The software is user friendly, easy to learn, and adaptable to our needs.

Cons

Any time we have encountered even a slight hiccup, Showpass has exceeded our expectations and not only built a solution, but created something that helps us even more than we could have anticipated.

Review Source