# Page 7 | Showpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Showpass the right Ticketing solution for you? Explore 406 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153637/Showpass/reviews

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Showpass

4.7 (406)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 30th, 2026

# Page 7 - Reviews of Showpass

## Showing most helpful reviews

Showing 151-175 of 406 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KD

Kevin D.  
infantry  
Military  
Used the software for: 2+ years

### "review"

November 3, 2021

4.0

easy to use. definitely recommend

Pros

super easy to use with different ways of payment making it worth using

Cons

refund time line. may not be the app but it takes a while to get back

Review Source

DP

Dana P.  
General Manager/Talent Buyer  
Music  
Used the software for: 1-2 years

### "Coors Event Centre"

May 30, 2019

4.0

Pros

Easy to use, friendly team, always improving the software and adding in new features

Cons

Would like further detailed event reporting for various auditing purposes

Review Source

Brian S.  
Program Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "A Showpass Review"

November 16, 2023

5.0

Overall I’ve enjoyed using Showpass to purchase tickets.

Pros

The platform is easy to use when acquiring tickets.

Cons

Mobile browser integration with social media needs tweaking. Sometimes it doesn’t remember that you have signed in already.

Reason for choosing Showpass

Most concerts were hosted through Showpass.

Review Source

HD

Huy D.  
Product Expert  
Wireless  
Used the software for: 2+ years

### "Showpass for Tickets"

November 10, 2021

4.0

it was good

Pros

convenient to use and all the local events are usually available through this software

Cons

sometimes to hard to pull on during the event

Reason for choosing Showpass

easier and company uses it

Review Source

Response from Showpass

October 3, 2022

Thank you for your feedback, Huy! We'll pass along your comments to our development team. Thank you again for choosing Showpass!

JB

Jed B.  
Assistant General Manager  
Hospitality  
Used the software for: 1-2 years

### "Showpass is my go to."

October 8, 2020

5.0

Overall experience has always been great. The convenience of Showpass allows me to worry about managing other details of events without having to worry about the ticking platform. I have also used it many times from a customer/ticket buyer perspective and it always works well.

Pros

Showpass is very easy to use. Event management and reporting is also very easy to access. I have used it in a number of businesses I have managed and Showpass is always my first thought when I need a ticket/event management system.

Cons

I don't really have anything negative to say. I will continue to use the software when needed.

Review Source

JL

Jesse L.  
Founder  
Music  
Used the software for: 2+ years

### "A M A Z I N G!! "

July 31, 2019

5.0

Pros

\- Easy to use! - Looks Amazing - It has all the functionality and reporting features that I need - Easy to integrate into marketing campaigns, websites, can sell on Facebook, etc. - Support team is prompt and helpful!

Cons

I honestly can’t think of any. This is a superb product.

Reason for choosing Showpass

Didn’t have near as many features as Showpass.

Review Source

CF

Carlos F.  
Executive Director  
Music  
Used the software for: Less than 6 months

### "Great feature set, and great customer service!"

May 30, 2019

4.0

The members of our Orchestra are able to sell tickets directly to family and friends using their phones. They receive a commission for these sales - and we've seen our presale $'s jump significantly. I've never waited longer than 10 minutes for a tech help response, and most questions are satisfactorily solved in minutes. The one big question we did have went straight to the top, and the lead developer replied personally in minutes.

Pros

The ability to sell with a mobile device (cash, credit or otherwise) is amazing; setting up employees and sellers for your event is simple and straight-forward, the the software keeps track of tax, money owed, and commissions payable.

Cons

The seating chart is a bit klunky, but we've been told that big changes are coming.

Review Source

AS

Adam S.  
Talent Buyr  
Music  
Used the software for: 1-2 years

### "Overall Showpass is Great"

December 20, 2019

5.0

Pros

It's intuitive and the scanner on the iPhone app is very convenient!

Cons

I don't like how unorganized the will call sheet is when you download/print it.

Review Source

VR

Verified Reviewer  
cleaner  
Non-Profit Organization Management  
Used the software for: 2+ years

### "the best"

November 19, 2021

5.0

Pros

picking out the tickets is very easy, i love the formation and the play out of everything

Cons

i did not have nothing to complain about

Review Source

Response from Showpass

September 28, 2022

Thank you for your kind words, we're glad you enjoyed using Showpass!

LJ

Lorraine J.  
Retired  
Events Services  
Used the software for: Less than 6 months

### "A Quick Solution"

April 2, 2022

5.0

It was a smooth transaction. I encountered no difficulties.

Pros

This was my first opportunity to use Showpass to purchase event tickets. After clicking on the Showpass icon, it was easy to select the desired seats from the seating plan and follow through to make my online payment. The confirmation and printable tickets were emailed to me immediately following.

Cons

I was not familiar with "Showpass". Therefore, I had to search the internet to verify the validity of the company before placing my order. The event site, "Louisiana Hayride" referred me to the Showpass site.

Review Source

Response from Showpass

September 22, 2022

Thank you for choosing Showpass, Lorraine! I'm glad to hear that you found our website easy to use and that you received your confirmation and tickets immediately following your purchase. We're happy to have the Louisiana Hayride as one of our event partners and we hope that you enjoyed the event!

GT

Gillian T.  
Social media manager  
Music  
Used the software for: 2+ years

### "Showpass Review"

November 3, 2021

4.0

Good

Pros

It is easy to use and has been easy to get refunds for.

Cons

Does not have an easy customer service section

Review Source

Response from Showpass

November 7, 2022

Hi Gillian! Our team has been working hard this past year to implement additional customer support access. You can contact our Support Team via email, phone, and live chat all the time!

VR

Verified Reviewer  
CEO  
Entertainment  
Used the software for: Less than 6 months

### "Best value for money"

November 16, 2023

5.0

Pros

Easy to setup and use for multiple events.

Cons

Website navigation is a little challenging for 1 or 2 areas.

Review Source

zR

zlatka R.  
Testing specialist  
Design  
Used the software for: 2+ years

### "Snow pass management "

November 7, 2021

5.0

Pros

Very easy to use product with possibilities to be sent to a larger group

Cons

I would rather having the opportunity to send invitations for 2 events in the same time

Review Source

Response from Showpass

October 11, 2022

Thanks for the positive review, Zlatka!

DN

Dan N.  
manager  
Music  
Used the software for: 1-2 years

### "Showpass"

May 29, 2019

4.0

Always positive

Pros

User friendly rarely down easy setup clean back-end

Cons

not too much trouble shooting guide would be nice

Review Source

MR

Mara R.  
Sales Coordinator  
Hospitality  
Used the software for: Less than 6 months

### "The most convenient event organized!"

November 4, 2021

5.0

The benefit is it helps with calendar management and familiarity of events.

Pros

This software is critical with event management. I love apps that are user-friendly, as not a lot of people are still big on advance technology, and the fact that this app is easy to use, it's easy to train and walk some through with it. I love an app that thinks about convenience apart from ease of use, and Showpass provides that.

Cons

I do not have any comments regarding about what I least liked.

Review Source

Response from Showpass

October 25, 2022

Thank you for your kind words about Showpass, Mara! Our team works hard to make sure our app is simple and straightforward for everyone!

KK

Kirstin K.  
Volunteer  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great system"

October 2, 2020

5.0

Our whole team loves it

Pros

We wanted to make sure that the system was easy for our customers to use and Showpass solved that. We have had hardly any customers reachouts with inquiries about the system.

Cons

There have been some glitches but they seem to solve them fast

Review Source

KB

Kayla B.  
Director  
Performing Arts  
Used the software for: 6-12 months

### "My favorite ticketing service to-date"

January 9, 2021

5.0

I love the suggestions it made for elevating the experience for ticket buyers. It's all very easy to share. I'm really impressed

Pros

The majority of this software is super user friendly, as someone who does not credit herself to be a whiz at technology. The customer service is prompt and friendly. The fees are very reasonable, and there are features like returns and group messaging that are very helpful.

Cons

I found there to be some runaround to get to specific places I wanted to visit on the site, it sometimes seemed unnecessary but it has been a minute since I had shows to ticket for so I can't remember the exact example.

Review Source

AP

Ashlee P.  
Owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "The honky Tonk markets "

November 15, 2023

5.0

It’s been a positive experience all round.

Pros

Showpass is smooth transactions from beginning right up to showtime

Cons

It can be a bit pricey if you have to build more then one event within the event to manage different groups

Review Source

DH

Deanna H.  
Clinical Research Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Showpass is a good option!"

November 3, 2021

4.0

Overall Showpass was easy to use and clear. End user interface is easy to navigate.

Pros

Product is clear and ease of use was key.

Cons

There was nothing I encountered that was a problem for me.

Review Source

CP

Chelsea P.  
Sponsorship Consultant  
Sports  
Used the software for: 1-2 years

### "Great Event App"

October 22, 2019

5.0

The ability to edit many different details of the events and be able to scan and accept payment on site with a phone is a huge advantage.

Pros

The ease and customization capabilities are top notch! Customer service has also been great from the first day I started.

Cons

There are still a few kinks that they need to work through but they improve monthly and listen to your feedback.

Reason for choosing Showpass

Same as above.

Review Source

RK

Renata K.  
N/A  
Retail  
Used the software for: 2+ years

### "Great!"

November 3, 2021

5.0

It was fantastic

Pros

Fast and smooth platform, loved using it to purchase tickets

Cons

Nothing, its a great software for anyone to use

Review Source

DH

Dongyang H.  
Supervisor  
Hospital & Health Care  
Used the software for: 1-2 years

### "feedback"

November 10, 2021

4.0

good to use

Pros

quick response and efficient, make live easier and the UI is friendly

Cons

need more functions into daily routine.

Review Source

Response from Showpass

October 3, 2022

Thanks, Dongyang! We're glad to hear that Showpass has helped make things easier. We continuously work to improve our product and add new functions! If you have any suggestions, please do not hesitate to contact us at support@showpass.com

PO

Paul O.  
Managing Partner  
Entertainment  
Used the software for: 2+ years

### "Best ticket company"

February 21, 2019

5.0

Fantastico

Pros

The customer service was absolutely fantasic

Cons

Canadians. They are all canadians, every single one.

Review Source

TQ

Tony Q.  
Regulatory engineer  
Oil & Energy  
Used the software for: 2+ years

### "Convenient"

November 3, 2021

5.0

Pros

It is very convenient and reliable. I used it a few time for ticketing purchasing and admission.

Cons

I have never experienced any issues for far.

Review Source

KQ

Kristy Q.  
Student  
Education Management  
Used the software for: I used a free trial

### "Showpass review "

November 3, 2021

4.0

Pros

Great for ticketing services and entertainment

Cons

Sometimes difficult to navigate too many things to choose from would be better if organized

Review Source