CallPage

CallPage


4.5 / 5
24 reviews

Who Uses This Software?

B2B, B2C Companies and Online Stores


Average Ratings

24 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CallPage
  • callpage.io/
  • Founded 2015
  • United States

About CallPage

CallPage builds a suite of cloud phone products that helps generate more business, connect people around the world and get insights from sales calls. Its a better way to boost your performance through calls by having more revenue-generating conversations. Founded in 2015, today CallPage is a team of results-driven people who work to create the AI-based VOIP product for sales and marketing teams. Our solution not only initiates contact with a website visitor but also analyzes behavioral data.


CallPage Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Contact Discovery
  • Contact Import/Export
  • Lead Capture
  • Lead Database Integration
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Visitor Identification

CallPage Reviews Recently Reviewed!


Capterra loader

Better client service

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part was hearing from the customers that they love our new feature. In the beginning, they didn't believe a callback would have taken us only 28 seconds!

Cons: I'm generally happy with this tool. Highly recommend.

Overall: Our overall client service improved after implementing the widget. Sales reps receive positive opinions from clients really often.

The best way for our customers to call us

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I wish their price was lower, but it's still fair.

Pros: Scoring rules are really useful. Since we set them up with a little help from CallPage's support, our lead generation improved and our potential clients are happy they can reach us easily

Cons: My sales team agreed it's the best solution for them, they see clear benefits after

Takes your business to the next level

Dec 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The CallPage App is giving you the chance to make each one of your website guests to a customer. The guests can easily contact you by phone and then, during a call conversation you make them customers. You can also make promotions with a CallPage link and get calls instantly. Super App! Will definitely recommend on!

Cons: The Widgets' editing not friendly enough. It's not easy to find and edit the sections of the widgets.

Capterra loader

Increase Phone Call Conversions On Your Website

Apr 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I installed CallPage on one of my sites 3 months ago and it has increased call conversions by 65% since I started using it. It prompts people to request a call back and then rings the website owner and initiates a call with the visitor. It seems to work better than just offering a phone number and CTA to call you.

Cons: Sometimes the call initiation can be awkward. many times, the website visitor starts talking before the call is connected due to the prompts used when connecting the call, can lead to confusion.

Overall: Increased phone call conversions for my business since using CallPage

Great software to audit calls

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was so easy to integrate CallPage it into the CRM we use. I find notifications really useful, don't need to remember to check no my reps, all important info is sent to my email. Call recording helps me to audit inbound calls.

Cons: It's a bit pricey but I hope the whole team works hard to improve the tool.

Overall: Fast and efficient, met all our expectations!

Great solution for a multi-department company

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Definitely the option of connecting a widget to a certain department. It saves a lot of time and makes our customers happy - time they spend waiting to be connected with a consultant decreased.

Cons: I needed some time to get to know how to use the panel as well as some of our less tech-savvy reps (but they managed).

Overall: We operate globally so the fact that all connections generated via CallPage are free is just perfect for us and enables us to reduce expenses. If you struggle with a high average hold time CallPage will help you solve this problem.

Great app, I don't want to use another

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact I get a text message after somebody from the team misses a call. It informs me about the date and time of the missed call, and customer's phone number. Really great feature.

Cons: I am generally satisfied with CallPage. I had some account settings issues at the beginning, but they were solved quickly.

Overall: I've been using CallPage for some time now and I really don't want to change it for any other app. Since my company's regulations may seem complicated at the first sight we used to have a problem with conversion. People often got discouraged after visiting our website and didn't buy anything. CallPage changed it. It offers a potential customer a call back from our customer service so people are encouraged to contact us. Then we can explain everything and answer customer's questions. During the first week, we've received more phone calls than in a month! My sales team loves it - and my CEO loves it too.

Recommendations to other buyers: Definitely use the product - it is very powerful.

Vendor Response

by CallPage on December 05, 2016

Thanks Olga!

Lead generation booster

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Personalization of the widget is really useful. Thanks to that the widget looks like an integral part of our website and potential customers are willing to use it, so we generate more leads.

Cons: Maybe the client support could be a bit quicker.

Overall: Before the implementation of CallPage, we had some problem with clients visiting the website and leaving it without any interaction. Now the widget makes them stay and encourages them to contact us.

A really convenient tool

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Thanks to CallPage feature "Leave the message" we're able to generate leads even after business hours or during weekends. When our reps are back at work they can respond to all messages and get in touch with potential prospects.

Cons: Maybe the tool could include more options to control the efficiency of reps or expanded reports.

Perfect tool to improve many areas of the sales department

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to set up and implement. We didn't have to train our reps, they started using CallPage right away. Now we are able to analyze the performance of our salespeople and know exactly which parts of their work require improvements.

Cons: Mobile app could be a bit more user-friendly.

Overall: Reasonable price and great product!

CallPage makes it easy to talk to website visitors

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the beautiful CallPage widget on my site - visitors can click and be connected with me in under 30 seconds.

Cons: The plans are a bit limited (volume-wise) for the price, but the calls that it passes through more than make up for the costs as each call is a potential new client.

Overall: CallPage was super easy to set up, and within 10 minutes I had a shiny new widget on my site that makes it easy for visitors to reach out and talk to a human (me) instead of making them jump through hoops with chat support or submitting tickets - which leads to more clients and sales.

Outstanding results

Mar 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Like the option of notifications. Managers and/or consultants get an email every time a potential customers calls. No more missed calls and unhappy clients. Managers can provide feedback to reps on their performance.

Cons: I'd like to see the dashboard become a bit more user-friendly. Apart from that - nothing to complain about, well maybe a support working hours could be longer ;)

Overall: Our company has been using this tool for a long time and we get all the results we expected.

Perfect and simple tool

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It really connects consultants with customers in 28 seconds possibility to integrate with Google Analytics easy customization

Cons: It could be more intuitive

Overall: This app look really nice. I like that I can customize texts in the pop up and its overall looks. Thanks to it I get much more calls from my customers. Great value for money.

Vendor Response

by CallPage on December 02, 2016

Thanks VItalii!

CallPage is a 10/10 tool!

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The option with multiple reps using the CallPage widget is just a life saver. I'm pretty sure team can work more efficiently with CallPage.

Cons: Sometimes minor problems like lags or a difficulty with weekly report generation, but nothing too serious.

Can not cancel this service

May 07, 2019
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The system is easy to set up but it confuses the customer and the sales rep when someone wants to call you.

Cons: We tried to cancel our subscription because it was not working for our sales team. It is impossible to cancel the subscription by yourself so we contacted the company and they said they would take care of it. 3 months later they are still charging us for it and have not refunded the money. We just went in to try and downgrade but guess what, their system fails when you try and do this.

Overall: Have not had a good experience with this company. Would not recommend them to anyone I know.

Capterra loader

We stopped wasting time on email follow-ups and chatting

Mar 24, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Callpage is a very useful tool which converts our website visitors into lead or callers. It certainly increases the chances of increasing the prospect by instant nurturing them.

Cons: Noting as such but it can best if we can set the duration of a call from 5 mins to 10min. Secondly, they need a feature or flexibility to provide Indian numbers.

Overall: Certainly Callpage is a kind of must-have tool for big-ticket client companies as a single phone call and help you in converting a lead to potential client.

Capterra loader

the new VA on the website

Mar 26, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I love it how it can offer visitors a way to get a quick callback or leave a message in a very efficient way. I use this for some of our clients and the results are good.

Cons: I would like to have more flexibility to position the widget in the middle of the screen and not just bottom left or right.

Easy and useful

Dec 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The number of incoming calls has always been a problem in our company. Our customers were often made to wait on hold and it resulted in really negative opinions about the company. CallPage helped us to organize things because it automatically connects our consultants with a person who orders a call. What is more, CallPage is really easy to install and use. I recommend this widget!

Vendor Response

by CallPage on December 20, 2016

Thanks!

Great for Lead Generation

Jun 08, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to install on any website.

Can customize the call widget [limited, but may do]

Can add tags to leads

Can blacklist numbers and ip addresses.

Have API and integration to Wordpress, Slack and some CRM.

Customer support is very friendly.

Cons: 1 call credit = up to 30 mins

1 call credit counts after 10 seconds. Hoping that gets extended to 15seconds.

Documentation and video are poorly written/executed.

Some countries are not available.

Excellent app

Dec 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I find CallPage excellent mainly because it helps us to convert website visitors into customers. It keeps people who visit our website on the website by offering a free callback, so it reduces bounce rate. Thanks to that our sales process is much better! I also like that I have access to all conversation made by my consultants.

Vendor Response

by CallPage on December 13, 2016

Thanks Anna!

Very useful

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: CallPage is very useful for every call centre. It helps to organize work and gives team leaders a possibility of analyzing each and every call. I'm very happy to receive notification about every missed call - it's much easier to evaluate the work of my team now.

Vendor Response

by CallPage on December 08, 2016

Thanks for your opinion Olena!

Really increases conversion rate

Dec 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: We use CallPage to get inbound calls from our clients. At some point we noticed that though the traffic on our website was good, we didn't get many leads. CallPage was one of solutions we introduced and it really helped to increase conversion. We couldn't be happier.

Just what we needed

Nov 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Good solution. We are happy because potential customers contact us and usually decide to buy after talking to our consultant. Our customers are happy because they don't have to wait to connect with the consultant. It's a win-win situation.

Vendor Response

by CallPage on November 29, 2016

Thanks for a good word Andrei!

Good value for money

Dec 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: CallPage is a well-designed and useful tool. It delivers what it promises: callback to potential customers in 28 seconds, more contacts, customization. I think that it is good value for money.

Vendor Response

by CallPage on December 13, 2016

Thanks Bogdan!