--- title: "Fullstory Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fullstory Software - reviews, pricing plans, popular comparisons to other Website Monitoring products and more." source_url: "https://www.capterra.com/p/153721/FullStory/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Fullstory Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Fullstory ## What is Fullstory? Fullstory is a cloud-based behavioral data platform that automatically captures every user interaction on web and mobile apps, including clicks, taps, scrolls, and form inputs, without manual tagging or tracking setup. Businesses use it to understand how customers experience their digital products, identify friction points, and act on that data across product, engineering, marketing, and support teams. Core features include session replay, heatmaps, click and scroll maps, conversion funnels with revenue opportunity identification, advanced user segmentation, and frustration signal detection. Teams can also create in-app guides, product tours, and surveys. Behavioral data can be streamed or exported to cloud data warehouses like Snowflake and Google BigQuery. Fullstory suits businesses of all sizes, from startups to large enterprises, across e-commerce, financial services, gaming, and SaaS industries. ## What is Fullstory used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[User Experience (UX)](https://www.capterra.com/ux-software/)[Website Monitoring](https://www.capterra.com/website-monitoring-software/) Top alternative Featured Overall rating Based on 67 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fullstory?[Manage this product listing](https://www.g2.com/products/fullstory/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fullstory 4.6 (67) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (67) Ease Of Use 4.6 (2,356) Value For Money 4.1 (48) Value For Money 4.4 (1,541) Customer Service 4.3 (42) Customer Service 4.7 (1,455) ## Fullstory alternatives [4.5 (17)](https://www.capterra.com/p/172116/PageSense/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Tableau](https://www.capterra.com/p/208764/Tableau/) [4.6 (2,364)](https://www.capterra.com/p/208764/Tableau/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208764/Tableau/) Highest Rated [Indeemo](https://www.capterra.com/p/205445/Indeemo/) [4.7 (47)](https://www.capterra.com/p/205445/Indeemo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/205445/Indeemo/) [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) [4.5 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151951/Pendo-Platform/) [View all alternatives](https://www.capterra.com/p/153721/FullStory/alternatives/) ## FAQs about Fullstory Overview ### What problems does Fullstory solve? Fullstory solves the problem of unclear user behavior by replaying web sessions, surfacing rage clicks, dead clicks, errors, slow pages, and funnel drop-offs. Product managers, UX researchers, support teams, and developers use it to investigate reported issues, identify friction in customer journeys, and prioritize website or product improvements. Answer based on 20 reviews Overview ### Which roles and teams benefit most from Fullstory? Fullstory is most used by product managers, product designers, software engineers, and QA teams investigating user behavior, interface friction, and defects through session data. Marketing and growth teams examine conversion paths and campaign landing-page performance, while directors and executives review digital experience trends to prioritize product, revenue, and customer-success decisions. Answer based on 67 reviews Overview ### What company size and specific industries is Fullstory built for? Fullstory is designed for customers and teams across the ecosystem, rather than for a single company size or industry. The vendor description does not specify whether it is intended for small businesses, mid-market organizations, or enterprises, and it does not name any particular sectors. Features and Usability ### What are the key features of Fullstory? Fullstory includes session recording and live session monitoring, supported by behavioral analytics for website visitor tracking and customer journey analysis. Core analysis features include searchable session segmentation, click and scroll heatmaps, funnel analysis, and frustration signals such as rage clicks and dead clicks. Privacy controls can block sensitive elements from recordings. Answer based on 36 reviews Integrations ### Which third-party tools and platforms does Fullstory integrate with? Fullstory integrates with 10 third-party tools, including Adobe Target and Dynamic Yield for experimentation, Google Analytics and BigQuery for analytics, Qualtrics Customer Experience for feedback, Snowflake for data warehousing, Tealium Customer Data Hub for customer data, and Claude for AI-assisted workflows. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Fullstory offer? Fullstory provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning for setup and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Fullstory offer, and how do users rate the experience? Fullstory offers email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live representative assistance. Review feedback on Fullstory’s own support is limited and mixed: one user reported poor service when disputing a substantial price increase, while other reviewers emphasize that session replay helps their teams resolve customer issues faster. Answer based on 15 reviews Features and Usability ### How easy is Fullstory to use? Fullstory makes session replay and basic behavior analysis easy for many support, product, and UX teams. Its interface, integrations, and default data help users investigate issues quickly, while custom events support deeper analysis. Some users find settings, search filters, and identifying the most relevant sessions less intuitive at first. Answer based on 23 reviews Features and Usability ### How well does Fullstory handle session recording? Fullstory provides detailed session recordings that help support, R&D, product, and UX teams see clicks, errors, and user friction. Filtering for rage clicks and other behaviors makes investigations more targeted, and privacy controls matter to many teams. Some users report slow loading, missing recordings, limited retention, and high costs. Answer based on 20 reviews ## Features AI summary Based on 1,850 Website Monitoring reviews Capterra data shows that buyers of Website Monitoring software rank the following features as their top priorities: - **Real-Time Notifications** (**60%** of reviewers rated this feature as critical) - **Server Monitoring** (**59%**) - **Alerts/Notifications** (**62%**) Fullstory supports **Real-Time Notifications** and **Alerts/Notifications**, giving teams timely updates when site issues need attention. While the system lacks **Server Monitoring**, it offers other highly rated features instead, including **Real-Time Monitoring** (**59%**), **Email Alerts** (**47%**), and **Uptime Reporting** (**51%**). These features help businesses track site activity, stay informed about incidents, and monitor availability over time, allowing teams to respond faster and maintain a more consistent user experience. Alerts/Notifications 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Monitoring 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Reporting/Analytics 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Visualization 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Graphical representation of data Activity Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Dashboard 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Fullstory 142 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Behavior Analytics: Track and analyze user behavior within a system or network - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Benchmarking: Compare key metrics for the business against prominent players in the industry - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Categorization/Grouping: Organize and group data or items based on various criteria - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Cohort Analysis: Analytics that breaks the data in a data set into related groups/categories. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Activity Tracking: A report showing what actions customers perform - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Touchpoints: Identify specific interactions between customers and brands - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Aggregation: Collect, process and structure data from multiple sources for further analysis - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Data Modeling: Conceptual model of how data items relate to each other - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Mobile: Compatible with mobile devices - For Websites: Software is used for working on online pages - Forecasting: Form predictions based on past and present data/trends - Form Analytics: Monitoring and analytics of how visitors interact with forms, such as drop-off, refills, blank submissions, errors, and more - Functions/Calculations: Perform various mathematical calculations using the data - Funnel Analysis: Method of analysis that visualizes the series of events that lead towards a defined goal. - Geographic Maps: Visualize locations on a map - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page - In-App Events Tracking: Track user activities and events within an application. - Incident Management: Manage and track all disruptions and incidents - Indexing: Compile and organize data into specific metrics - Intelligent Search: Retrieves search results using various capabilities, including AI, ML and NLP - Interactive Reports: Edit and personalize data view as needed - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Keyword Research Tools: Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns - Keyword Tracking: Track and monitor a specific set of keywords - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - KPI Monitoring: Tracking the status of previously identified performance measurements - Link Management: Monitoring and organizing references from a webpage to external sites and internal pages - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mixed Methods Research: Combining elements of both quantitative and qualitative data to conduct research - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Dashboards: View and present dashboard on mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Attribution: A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Location Monitoring: Monitor networks, websites, or other assets across multiple locations - Multiple Data Sources: Allows users to manage data from a number of sources - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Private Dashboards: Share dashboard screen within private user groups - Problem Area Alerts: Highlighting or otherwise flagging areas that require review or change - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Public Dashboards: Publish dashboard publicly on various platforms - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Referral Tracking: Log and store the source of contacts/leads - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retention Tracking: Measures the retention rate and satisfaction of customers. - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Root Cause Analysis: Identify and analyse the reasons behind accidents - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Screen Activity Recording: Capture what is happening on a computer screen - Scroll Maps: Mapping/visual representation of exactly where users stop scrolling and leave website pages - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Session Recording: Record active support and chat sessions for auditing and training - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Statistical Analysis: Apply statistical/mathematical models to sets of data - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Templates: Sample files or documents that could be customized as needed or used as is - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time on Site Tracking: Track the amount of time users spend on websites - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Usability Testing: Process of evaluating a product or website by testing it with representative users. - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Interaction Tracking: Monitor user activity through engagement methods - User Journeys: Track user's interaction with the prototype - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Research Analysis: Analyze and gain insights into user experience - Visitor Tracking: Track visitors and purpose of visits - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visualization: Graphical representation of data or processes - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Website Analytics: Track and analyze information regarding website visitors - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (67) 4.5 Based on 67 reviews ## Pricing Value for money 4.1 (48) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/153721/FullStory/pricing/) Data Direct Contact Vendor for Pricing Business Contact Vendor for Pricing Advanced Contact Vendor for Pricing Enterprise Contact Vendor for Pricing Value for money 4.1 (48) 4.1 Based on 48 reviews ## Integrations [ Fin](https://www.capterra.com/p/10031266/Fin/)[ Snowflake](https://www.capterra.com/p/148267/Snowflake/)[ Claude](https://www.capterra.com/p/10011218/Claude/)[ MacOS Big Sur](https://www.capterra.com/p/228984/MacOS-Big-Sur/)[ BigQuery](https://www.capterra.com/p/268689/Google-Cloud-BigQuery/)[ Perplexity](https://www.capterra.com/p/10014721/Perplexity/)[ Digistorm Funnel](https://www.capterra.com/p/179001/Funnel/)[ Tealium Customer Data Hub](https://www.capterra.com/p/168306/Tealium-iQ-Tag-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (42) 4.3 Based on 42 reviews ## User reviews Overall rating 4.6 Based on 67 reviews Filter by rating 5(45) 4(18) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent LH Lorenq H. VP of Operation Human Resources ### "Easy to use, invaluable insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 30, 2025 Great! It is one of the most useful software products I've ever encountered for B2B SaaS companies to quickly level up their product and sales performance 10X. Pros Easy to use, especially with respect to non-technical/non-dev team members. The session recording features it has seemed far superior to any other product on the market that I have used or considered, especially given that it allows for live recordings/viewings/monitoring. Their customer support is also fantastic--super quick, responsive, helpful, etc. They are great about security and PII considerations, etc. I also really liked how easy it was to self-serve create custom dashboards without having to involve my developer team, aside from very lightly during setup, which was very easy. Cons Price, it is one of the most (if not the most) expensive of the session recording options out there, which is a bit hard for a lot of startups to justify. However, if used with fidelity, it's really worth its weight in gold, in my opinion. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [Smartlook](https://www.capterra.com/p/164713/Smartlook/) Reasons for choosing Fullstory real-time session recording viewing and analytics. more powerful and intuitive ux/ui. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kyle C. Product Manager Transportation/Trucking/Railroad ### "LOVE this tool, helps me be so much better at my job" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 27, 2023 I love it, it's been super helpful in troubleshooting with users, finding bugs, finding room for improvement with our product...etc. I Love the weekly reports and all the benefits that this tool has brought me as a product manager. Pros I love the ability to go in and find specific user sessions on different products I'm working on and watch exactly what the users went and clicked, where they got stuck....etc. I also love seeing the dead clicks and the rage clicks...etc. Cons The difficulty in trying to find the specific sessions I'm looking for, would love some AI integration where I could just say what i'm looking for and have AI find me sessions rather than having to build out a logic tree to filter into what i'm looking for. Switched from [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Angel L. Remote Office Mgr Health, Wellness and Fitness ### "Awesome tool for Exploring the Potential of User Experience Analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 28, 2023 FullStory is a fantastic tool for analyzing user interactions with websites and apps. It is a crucial tool for enhancing user experiences because to its powerful capabilities, user-friendly interface, and efficient analytics. To any company or group looking to improve their online presence and please their users, I heartily recommend FullStory. Pros The extensive session replay functionality of FullStory is one of its most notable features. Real-time user interaction analysis enabled us to comprehend the user's path, pain points, and places for improvement. This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature! Cons None so far. Enjoying the software so much! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Founder Online Media ### "Great product for learning about your customer usage! Highly recommend for any product team! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2022 Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level. Pros Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this. Cons Pricing was hard to understand initially but the excellent support team cleared this up for us. Thanks heaps \[SENSITIVE CONTENT\] 5 star support! Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Embedded/Widget recordings work through Fullstory but not Hotjar. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [Mouseflow](https://www.capterra.com/p/163517/Mouseflow/) Reasons for choosing Fullstory Great support and assistance from the Fullstory team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Blair B. Software Developer Computer Software ### "Great tool for seeing how people use your site" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 18, 2022 Pros The Session Replay feature is fantastic. Cons It's a little difficult to get used to searching and filtering. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Samantha S. Office Manager Real Estate ### "Very pricey, but easy to integrate and view analytics." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 January 22, 2022 Pros I can actually see when there is an issue with the website, and notify our web developer immediately on this. This can include website bugs, or user experience issues. This is very convenient and other types of analytics cannot do this. Cons Very pricey. Its price increased on us, by a factor, and no mercy when renewing the annual contract. We gave up on it, and went with LiveSession. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Yaniv V. Director, QA & Processes Computer Software ### "Amazing tool for debugging customers' sessions and understanding user-behavior" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 2, 2021 It lets us help our users in the highest level of investigation and debugging capabilities in case of problems Pros The tool records everything the user does, allowing us (R&D & Support teams) to investigate the users' sessions in case of reported problems, including "playing the session" while seeing the browser's dev-tools data changes during the session. Cons Not really a disadvantage, but the tool is so rich of capabilities, that it takes a bit of time to learn how to utilize all of them to the best Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Prakhar G. Co-Founder Leisure, Travel & Tourism ### "Mind blowing product, but a little expensive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 29, 2021 I use the free tier and sample data myself to work around the pricing. Would have loved if they gave an option to decide whether to keep a recording or not, so that i can cut down on my number of recordings and still use them. Pros As a fast growing startup, we make a lot of decisions in an adhoc manner and go live. A lot of times this means no time for setting up analytics, and thus having no insights on google analytics etc. Fullstory acts as a catch-all analytics tool for me, where in I can restropectively go and see what impact my changes made. 0 effort needs to be spent on analytics since it is automatically collecting all data required to make a heatmap, session and what-not. Cons It is very expensive for a bootstrapped startup Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reasons for choosing Fullstory Fullstory had many more features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kristen C. Co-founder Marketing and Advertising ### "FullStory is a must have if you have a website. It’s the best for web behavior monitoring!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2021 Everything has been top quality and fun for me to use! A great overall experience! Pros I really love that they offer a free plan! The free plan give me all the functionality that I need! And as our company grows we can upgrade to get even more features! The website recordings are my very favorite feature and I’m always checking and watching to see what can be improved. It’s a really great app and it doesn’t slow my site down. That’s a huge plus! It’s a really great website tool! Cons I love everything! It’s one of my favorite apps and I think I might be addicted to the insights and recordings it give me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Founder & CEO Information Technology and Services ### "FullStory is the leader in session replay on the web" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2021 FullStory is a central part of the analytics story. Sessions generally "just work" and provide a ton of data outside the box. If you can't answer questions using the default data, custom events and attributes let you quickly dig into more complex questions and tag the sessions with the important information required to get your dashboard assembled. Setup is easy, though the first sessions may take some time to come in. Pros The session replay is the most visible and most polished part of the product, but the real power is in the real-time analytics. Data is available for search within a few minutes of a visit, often sooner. Cons The initial setup may sometimes take a bit of time to get going. You need to be patient for the first couple of minutes while your first sessions appear, but after that the product is very smooth. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153721/FullStory/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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