Who Uses This Software?

FullStory's target markets range from support agents to product teams to growth hackers to engineering. FullStory empowers everyone in an organization to help build the best online experience.


Average Ratings

2 Reviews
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation

Vendor Details

  • FullStory
  • www.fullstory.com/
  • United States

About FullStory

FullStory takes a fundamentally different approach to understanding your customer experience. One tiny script unlocks pixel-perfect playback, automatic insights, funnel analytics, and robust search and segmentation all without the need to manually tag your sites code.


FullStory Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

FullStory Reviews Recently Reviewed!

87e5f93a68a1b70e73b2e9e3b71db7de

New Users To Full Story But See The Immediate Benefit

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We are fairly new to Full Story but have seen an immediate benefit being able to watch videos on how our users interact with our website. The platform also is easy to navigate and makes it easy to build reports and segment specific data as needed.

Cons: Full Story offers a lot of benefit to our business, but could be even more effective with an additional function that would allow us to monitor who these visitors are and provide contact information associated with them.

Overall: We have the ability to successfully track website visitors and watch videos on their journey across our site.

Too pricey for the features and functionality it supports

Aug 18, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.

Cons: For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.