# Page 2 | Fullstory Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Fullstory the right Website Monitoring solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153721/FullStory/reviews --- Fullstory 4.6 (67) [View alternatives](https://www.capterra.com/p/153721/FullStory/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Fullstory ## Showing most helpful reviews Showing 26-50 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Thailand Country Manager Gambling & Casinos Used the software for: 6-12 months ### "Fullstory- a complete story of what your customers are doing onsite" September 15, 2019 4.0 Help a lot in determining the specific market segmentation behavior, which helped us decide what our market was missing. Good tool to learn about users behavior and how to adapt to their needs and make their experience much better. Pros Like the overall product where you could see what the users where doing onsite where it be rage clicks, missed content, and where the user came from. You can also customize metrics to your preference, thus upon logging in you can head direct to that group of chosen metrics to see the overall performance or status each day. Lots of metrics and variable to choose and monitor, which helps in making decisions. Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making. Cons It was pretty complete, not much to dislike. Although having slow internet would make viewing the video replays a bit slow to upload and watch one by one. Switched from [Inspectlet](https://www.capterra.com/p/163689/Inspectlet/) Management switched products. Review Source AL Angel L. Remote Office Mgr Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome tool for Exploring the Potential of User Experience Analytics" June 28, 2023 5.0 FullStory is a fantastic tool for analyzing user interactions with websites and apps. It is a crucial tool for enhancing user experiences because to its powerful capabilities, user-friendly interface, and efficient analytics. To any company or group looking to improve their online presence and please their users, I heartily recommend FullStory. Pros The extensive session replay functionality of FullStory is one of its most notable features. Real-time user interaction analysis enabled us to comprehend the user's path, pain points, and places for improvement. This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature! Cons None so far. Enjoying the software so much! Review Source VR Verified Reviewer Customer Success Representative Consumer Services Used the software for: 1-2 years ### "FullStory allows me a window into the unknown. A must have for research!" December 12, 2018 5.0 I would recommend FullStory to anyone who is looking to understand their users and their issues and take them seriously. It offers a window of insight few applications give. Pros Where to start! FullStory allows me to be able to look into a place and the mind of a user. It allows me to really dig deep without having to ask too many initial probing questions for customer support. Seriously, being able to look at what someone is doing and how they may be misusing or simply misunderstanding something is a godsend. I am able to understand and help a user that much quicker by getting in their mindset! Cons The interface leaves a little bit to be desired and does have some quirks but overall this is a minor issue as the software really outshines this small issue. Review Source VR Verified Reviewer Product Owner Business Supplies and Equipment Used the software for: 2+ years ### "Live Replay of User Sessions - Great for CRO" May 1, 2019 5.0 We use fullstory to troubleshoot user experience issues with our site. It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis. Pros The ability to play back video sessions of your users using the site. The filters allow you to select users who rage clicked. It is a very powerful tool when making decisions for CRO and UX. Cons The paid plan comes with a premium price tag, however the free plan still gives a good level of functionality, especially for smaller sites. Review Source VR Verified Reviewer Analyst Financial Services Used the software for: 6-12 months ### "Can't Imagine Not Having It" September 25, 2020 5.0 One major benefit is debugging. It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers. What makes sense to them, what doesn't, what frustrates them, etc. FullStory has a neat "RageClick" tracking feature. 10/10 would recommend. Pros Once my company got FullStory, I couldn't imagine a world without it. How can you \*really\* tell what your customers are doing? Reviewing at a list of events is just not adequate, and FullStory solves this problem. It's extremely intuitive and flexible. You can change the speed, skip inactivity, leave comments inside the videos, and much more. Plus, they have integration with a variety of analytical platforms, like Heap. Cons Occasionally, the reconstructed videos of user behavior are misleading. One serious issue is the inability to see iframes, but there's probably nothing anyone can do about that. I've also noticed that dropdowns don't always appear as they should. This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting. Review Source VR Verified Reviewer Digital Marketing Manager Oil & Energy Used the software for: 1-2 years ### "Better User Insight Made Easy" February 5, 2019 5.0 This is a great tool that I recommend for every website large or small. It can help you better understand users and identify frictions points that lead to more conversions. Pros FullStory makes it extremely easy to find specific sessions from Google Analytics, or other analytics platforms. You can dig through page flows in Google Analytics or you can just watch the users actual interactions to better understand how and why they converted (or didn't) Cons For whatever reason, the email lookup can spotty. Sometimes I can find someone's email in the search function easily other times, not so much. Review Source VR Verified Reviewer Support Manager Computer Software Used the software for: 6-12 months ### "Amazing insights" January 8, 2019 4.0 Pros This tool is wild. I never knew something like this existed. Our software has some problems and we often rely on clients reporting to find little bugs. This tool has revolutionized how we see what they see. Makes it a lot easier for us to prove user error over product error Cons Getting the product integrated with our site was not an easy goal. Our development team was able to get this integrated and going, but the regular guy off the street would not be able to. Review Source PG Prakhar G. Co-Founder Leisure, Travel & Tourism Used the software for: 1-2 years ### "Mind blowing product, but a little expensive" September 29, 2021 5.0 I use the free tier and sample data myself to work around the pricing. Would have loved if they gave an option to decide whether to keep a recording or not, so that i can cut down on my number of recordings and still use them. Pros As a fast growing startup, we make a lot of decisions in an adhoc manner and go live. A lot of times this means no time for setting up analytics, and thus having no insights on google analytics etc. Fullstory acts as a catch-all analytics tool for me, where in I can restropectively go and see what impact my changes made. 0 effort needs to be spent on analytics since it is automatically collecting all data required to make a heatmap, session and what-not. Cons It is very expensive for a bootstrapped startup Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Fullstory Fullstory had many more features. Review Source VR Verified Reviewer Product manager Consumer Services Used the software for: 1-2 years ### "The must-have analysis tool" September 18, 2018 5.0 We needed a tool add another feedback channel to our product. This application gives you basically video testing of your product when you want. Pros It’s just perfect! You can do so many things with this application and the team keeps adding functionalities continuously. What is different and is the real value added is that you have the events connected to the videos. In this way you don’t need to watch hours of videos, but you can directly go to the interesting point and also filter to show only the interesting videos. Cons I really struggle to find problems. Maybe sometimes the speed of the platform is a bit slow and takes time to load a video but as said, it’s really a minor thing. Review Source VR Verified Reviewer Digital Project Manager Computer Software Used the software for: 6-12 months ### "Good software but not intuitive" October 9, 2018 4.0 Pros Fullstory is great for what its made for, gathering data on users coming across your site and watching their interactions with your site. Its very helpful for UX designers to see how users are interacting with their designs. Cons Its not very intuitive to search. There are many different variables you are able to customize for the search but its not clear how at all to bring up the results you want. It takes practice to figure out what you need to type in to get the search results you want. Also it would be SO helpful if there was a visual indicator on videos you have already watched so you don't waste time rewatching. Review Source Zachary M. Client Success Computer Software Used the software for: 6-12 months ### "Feature Packed and Expensive" January 9, 2019 4.0 Pros You can do soooooo many things with this software it is incredible. Bug tracking is fantastic. Cons Sometimes it won't load sessions it seems like this happens when you need it most. Their support isn't the greatest. They are ridiculously expensive. Review Source Yaniv V. Director, QA & Processes Computer Software Used the software for: 2+ years ### "Amazing tool for debugging customers' sessions and understanding user-behavior" October 2, 2021 5.0 It lets us help our users in the highest level of investigation and debugging capabilities in case of problems Pros The tool records everything the user does, allowing us (R&D & Support teams) to investigate the users' sessions in case of reported problems, including "playing the session" while seeing the browser's dev-tools data changes during the session. Cons Not really a disadvantage, but the tool is so rich of capabilities, that it takes a bit of time to learn how to utilize all of them to the best Review Source GS Ganesh S. Senior QA Analyst Information Technology and Services Used the software for: 6-12 months ### "Capture user feedback and perspective of a product" April 3, 2019 5.0 Helps understand the user behavior and steps on the product, by analyzing activities performed by users across the globe. Easier integration to cloud based solutions and manage subscriptions Can be used with specific flows in product. Pros Ease of access Storage options understand user behavior and steps to replicate a problem scenario avoid multiple screen capture techniques as video is captured by the full story integration search feature based on timestamp and region Cons storage needs to be cleared based on subscription at times new screen recordings cannot be recorded when storage is full Review Source VR Verified Reviewer Customer Support Representative Computer Software Used the software for: 6-12 months ### "The Fullstory - Super indepth view of customer data and actions" December 30, 2018 5.0 Pros The ability to find customer actions by searching with various filters and specific parameters. As a support agent, I'm constantly figuring out how my customers encountered problems and bugs, fullstory helps bring that to life by showcasing those actions through their tremendous search. Cons Getting help to use the product better is hard. There is a lot you can do and it's not necessarily aimed for support agents like me. More simple guides and maybe tutorials would really go a long way. Review Source Paco S. UI/UX Designer Human Resources Used the software for: 6-12 months ### "Crazy helpful" February 1, 2019 5.0 Overall though this has been extremely helpful in fixing bugs, and improving the design of our web app. Pros Fullstory is amazing. I can go in and see everything I need to know about our web app. I work with a team of developers and as a designer, I can pin point exactly where the issues are and more credibly give recommendations. Cons The filtering system is super cool. It lets me see exactly what I want to see, but sometimes it can be a bit confusing. It will take some time to get used to. Review Source Uroš Z. Product Design Lead Information Technology and Services Used the software for: 6-12 months ### "Great for qualitative behavior analysis, not so much for quantitative" July 31, 2019 5.0 Pros It is pretty powerful to have such a deep insight into what exactly your users are doing while using your product. You can actually see the user frustration in action at some painful parts of your user flow. Cons Sometimes it takes a lot of step-by-step work to extract the insights from FullStory, because you mostly have to go through all the recordings by hand. It really craves more powerful quantitative reporting. If it had that, it would be a perfect tool. Review Source VR Verified Reviewer Director of Customer Happiness Internet Used the software for: 1-2 years ### "Nice to have" December 9, 2018 5.0 It's a good tool, since it can be a bit expensive we only turn it on when it is absolutely necessary and a customer is running into a problem that we can't understand through screenshares. Pros The ability to see exactly what the customer is seeing, despite browser differences or hardware. Cons It's a bit expensive, but the expense makes sense. Review Source Jonathan S. Product Manager Automotive Used the software for: Less than 6 months ### "Extremely effective way to dive into issues with your product and fix what is broken" July 24, 2018 5.0 QA teams, Product Teams, Research Teams, Customer Support Teams - everyone! Pros Super easy to use and get started! I love how quick it is to find out the customer segments you are looking for. This is super important when QA-ing software. Cons Right now there seems to be an issue on on side with how we coded our software so we cant use the click maps feature to the best of our advantage, but it is being looked at and hopefully we'll get it working properly. Review Source Yoav A. Head of Growth & Demand Generation Internet Used the software for: 1-2 years ### "Really really great product, but overpriced." May 17, 2020 5.0 Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value. Pros Search is amazing, also the video quality is great. Cons It takes a few seconds to load the video, so I miss the action I was trying to look at. Reason for choosing Fullstory Video quality, search capabilities. Review Source NA Natasha A. Customer Success Computer Software Used the software for: 1-2 years ### "Best software ever!" July 25, 2019 5.0 Amazing! I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues Pros Allows me to investigate bugs and user error super quickly within a fun to use interface Cons sometimes I cannot find old footage, i do not know if the footage is saved forever? Review Source VR Verified Reviewer Digital Marketing Manager Construction Used the software for: 1-2 years ### "One of a Kind" April 12, 2019 5.0 Pros It provides insight into traffic and user behavior unlike any product I've seen before. My favorite feature is being able to search and segment sessions based on clicks and sequences of events. Cons The limited window of time that sessions are available for review, and it is quite expensive. Review Source AG Aaron G. CEO Used the software for: 1-2 years ### "Fabulous product for keeping track of what your users are doing and improving your UI/UX" April 11, 2018 4.0 Pros Love the live view that lets us track users behaviour immediately after we release a new product or version. Cons It can be overwhelming the number of sessions and being able to sort through the chaos at times but all in all its a great piece of software. Review Source Catherine F. Marketing Manager Computer Software Used the software for: 6-12 months ### "We use FullStory to get an idea of our users experiences on our website." July 24, 2018 5.0 Gives my company the ability to see what the users experience is like. Pros FullStory allows us to look for errors and hiccups on our website and web forms. It allows us to dig deeper into user's experiences on different web browsers and devices Cons Overall it's a great product. I haven't run into any issues with it yet. I like how it helps us and it is very easy to use. Review Source DL Dennis L. Developer Computer Software Used the software for: 6-12 months ### "Fullstory is wonderful" July 25, 2019 4.0 It's great, very insightful tool. I would recommend using it, though it can be quite slow at times. Pros It's great for seeing what a user is doing, and has great settings to help block certain sessions from being recorded, as well as blocking elements for privacy reasons. Cons Fullstory can be a bit slow or 'laggy'. It takes a bit to start capturing live sessions, and there is a considerable delay with go live. Review Source YS Yocheved S. Customer Acquisition Strategist Retail Used the software for: 1-2 years ### "Great customer insight and support" November 28, 2018 5.0 FullStory has transformed the way our dev team handles website issues. We've used it to analyze conversion rate issues and it has provided invaluable insight. The FullStory support team is a dream to work with - they are responsive and go above and beyond to help out. Pros You can view almost anything about your site visitors using this tool. It allows you to view their sessions, view heatmaps and clickmaps, and analyze funnels. It's particularly helpful when a customer calls in with an issue and we can look up their session and see them experiencing the issue instead of trying to recreate it. Cons I wish there was a way to see what actions most people took after viewing a specific page via their funnel tool. For example, instead of having to input each page in the funnel you are looking at, it would be nice to put a page in and then see which pages most people tend to visit after that initial page. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.