# ALICE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ALICE the right Hospitality Property Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153733/ALICE/reviews --- ALICE 4.6 (16) [View alternatives](https://www.capterra.com/p/153733/ALICE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ALICE Ease of use 4.5 Customer Service 4.4 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Intern Hospitality Used the software for: Less than 6 months ### "A for Alice" June 30, 2022 5.0 Pros Effective. Easy to use and a good and fast way to get in contact with the guests. Efficient. Cons Alice, is not missing anything. I have used it for the past two-three weeks, and there has been no error in using Alice. Review Source GP Giovanni P. IT Manager Hospitality Used the software for: 1-2 years ### "A must for ticketing tool" January 5, 2026 4.0 We use it for Guest communication, ticketing system, Itinerary design and Engineering tool. It worked fine. Pros Very powerful, has a lot of functions not only for a Hotel but can probably be adjusted for other Roles Cons The integration with Oracle PMS is very unstable, it breaks 1-2 times a week, and the support takes some minutes to for fixing, there is no easy way to fix it on our side, just they can do it, and the support gets busy Review Source VR Verified Reviewer VP of IT Hospitality Used the software for: 2+ years ### "Great product - horrible support model" July 13, 2023 3.0 Pros Great features, ease of use, training employees has been simple. The application also integrates with PMS systems. Cons Terrible customer support if you have an issue. I've been back and forth with your support team for the last 6 weeks and with each update there's a new tech involved and NO RESOLUTION, no call back, no escalation. Utterly terrible support for such a useful tool. Review Source KS Katja S. Concierge Hospitality Used the software for: 1-2 years ### "Straight-Forward Property Management Platform" September 24, 2022 5.0 Pros This product is pretty easy to use. It has all of the elements necessary to create and manage tasks for our concierge, call center, porter, housekeeping and engineer/maintenance teams. Cons As far as suggestions, if a task is created by using the "+ Guest Request" button, they don't show up under the individual unit number and have sometimes been difficult to track down. If there were a way to have all guest requests show up under a user's profile so that one doesn't have to Search Tickets to find it, that would alleviate some confusion. Another recommendation is, when reviewing a particular task under a resident's profile, if I press the back arrow, it resets the entire page and places me back on the home page and I have to search for the user again. I would recommend making it easier to return to the user profile after viewing a task. Review Source M(C MARIA (KOKY) C. CHEF CONCIERGE Hospitality Used the software for: 2+ years ### "REVIEW FROM A CHEF CONCIERGE" December 1, 2016 4.0 ALICE is easy to manage & understand. For those not to tech savvy is clear to work with. I would like for it to be a little more colorful since as Concierge I manage several tasks at once. Also the bliking of tasks should not interfere with other departments nor the constant emails from tasks not accepted from other departments. Pros From a Concierge's standpoint, it is relatively easy to learn. Cons 1) Lack of color on the screen to separate tasks by category & importance 2) The constant bliking from tasks from other departments on my Concierge screen 3) The constant email blasts from tasks not accepted by other departments. 4) Sometimes the system will not allow you to change status of requests, nor times Review Source Response from ALICE December 5, 2016 Greetings Maria. Thank you for taking the time to send us a review. We rely on the honest feedback from customers like you to help us improve the product. The good news is, some of the issues you identified are easily solved due to the customizable features of ALICE. Our Customer Success team will reach out to you shortly to discuss strategies to improve your experience. Kind regards, The ALICE Team AV Andrea V. One call concierge Hospitality Used the software for: 2+ years ### "Alice" December 1, 2022 5.0 Pros Alice facilitates keeping track of all our residents both past and present. We are also able to keep track of maintenance requests both for residents and internally. Cons Unfortunately sometimes it has a few bugs or crashes in the middle of my shifts. It happens very rarely though. Review Source CC Cinthya C. Manager of rental and property services Hospitality Used the software for: 6-12 months ### "Differences between the app for phones and pc" December 15, 2016 5.0 We have encounter issues due to the fact that the app for smartphones does not have as many functionalities than the app for PC. Thus, if you are on the field, you must have to get to a PC to create or modify some type of tickets. The other issue we have to encounter is that guest requests can't be modified. If there is a change of plans or guests made a mistake, a new ticket is the only option. Pros It has been a productive communication channel for Staff and your customer support is excellent. Cons the app for smartphones does not match in functionalities with the app for PC. It has been difficult to get the app in Spanish. Grammar errors in Spanish have been difficult to avoid appearing in the app. Review Source Response from ALICE December 19, 2016 Dear Cynthia, Thank you for taking the time to review ALICE. It has been a tremendous pleasure working with the Remixto team for almost a year now. The customer success team will look at your feedback and work hard to make improvements where possible. Thank you for your patience with the Spanish translation process. We appreciate your partnership as we strive to have a better language suite in the future. Please continue to reach out to Madelyn and support@aliceapp.com with your requests and feedback. Gracias, The ALICE Team HU Haronil U. Supervisor Hospitality Used the software for: 1-2 years ### "Efficient and easy to Uses" January 10, 2017 5.0 We have been using Alice over 2 years and I would have to say that it has been a big improvement to us. Not only it is easy to use but it has made us improve the communication among each other. When it comes to the guest this has given us the change to improve the guest experience which is our first priority. For example, now they are adding a different gadget to our Alice that I also know that is going to make it even better. I have nothing but a positive thing to say about Alice because since we started using it it has changed everything in our hotel for the better. Pros That is easy to uses. Cons None. Review Source Response from ALICE January 17, 2017 Dear Haronil, We are delighted to hear you enjoy working with the ALICE system! Our goal is to make doing your job easier and more efficient. Please continue to let your Customer Success Manager know how we can refine the system to further enhance your experience. Cheers to hospitality, The ALICE Team! PL Palmo L. Front Desk Agent Hospitality Used the software for: 1-2 years ### "Amazing and Helpful" December 1, 2016 5.0 Getting in touch with someone on the radio during work can be a hassle especially if the radio is down. But this product is a life saver and easy to use. Easy to keep in touch with employees with any guest requests and shows if the work is done. Pros Everything Cons Nothing Review Source Response from ALICE December 5, 2016 Dear Lamo, Thank you for taking the time to send us your review. We are delighted to hear that you find ALICE to be such a helpful asset to your day to day duties at The Moderne. It certainly has been a pleasure working with your team. Please continue to let us know if there is anything we can do to make your experience even better. Cheers to hospitality, The ALICE Team VR Verified Reviewer Inside Sales Consumer Services Used the software for: I used a free trial ### "More hotels with this app" May 3, 2019 4.0 Pros Easy to use and it's functions are awesome Cons Few hotels use it , and you cannot use it without having a reservation code Review Source EN Emily N. Hotel Manager Hospitality Used the software for: 6-12 months ### "LOVE ALICE" December 1, 2016 5.0 Madelyn is so helpful and always helping us customize the program. I would like to be able to run report by room # to really pint point the problem room #s. Pros Customizable, easy to use, straight forward. Cons Cannot run reports by room #. Review Source Response from ALICE December 5, 2016 Greetings Emily. Thank you for your review. We are delighted to hear you enjoy working with Madelyn and find the system customizable, easy to use, and straight forward. In an effort to improve the reporting functionality per your request, we will have a member of our Customer Success Team reach out this week. Please continue to let us know how we can enhance your experience. Cheers to hospitality, The ALICE Team EG Ernesto G. Director of Operations Hospitality Used the software for: Less than 6 months ### "Alice Rocks! " January 5, 2017 5.0 Over the course of my 12-year hospitality career, I have been used to the same old system! Thank god for Alice! this system makes it so easy to do anything! from Amenities to directions to the printing of itineraries for our guests... Alice just Rocks!! Thank you! Pros Ease of use, sleek design amazing customer service, and satisfaction Cons Just waiting on the package element of Alice... I know it's coming but it would really round off the system for me. Review Source Response from ALICE January 6, 2017 Dear Ernesto, Thank you for taking the time to share such great feedback with our team! We're delighted to hear you enjoy working with the ALICE system. Our goal is to make doing your job easier and more efficient. We welcome your continued feedback. Best Wishes, the ALICE team cG claribel G. GSA Hospitality Used the software for: Less than 6 months ### "SO HELPFUL " January 19, 2017 5.0 helps us in the hotel industry to be organized and make guest request on time and satisfy guest with their needs Pros ITS FAST AND EASY Cons n/a Review Source Response from ALICE January 19, 2017 Thank you for taking the time to share such great feedback with our team! We're delighted to hear you enjoy working with the ALICE system. Our goal is to make doing your job easier and more efficient, and we welcome your continued feedback. Best Wishes, the ALICE team FH Franck H. Used the software for: ### "Great APP!!" December 1, 2016 5.0 We are using this app since July 2016. This have had a real impact in the organization of our Hotel. It is a crucial tool to save and keep track on daily operation. Review Source Response from ALICE December 2, 2016 Dear Franck, Thank you sincerely for your kind review. We are so excited to have the opportunity to work with the beautiful Hotel Americano and I personally love interacting with your team and stopping by the hotel. I hope that we can continue to optimize operations as we develop ALICE even further, Hope to see you all again soon and many times in the future. Best, yV yarimar V. Used the software for: ### "excellent!" December 13, 2016 4.0 this system it is very user friendly. some improvements can be made regarding noifications and pictures, but for the basics it works simply great. Review Source Response from ALICE December 14, 2016 Dear Yarimar We are delighted to hear that you enjoy working with the ALICE system. Our goal is to make doing your job easier and more efficient. Please continue to let your Customer Success Manager know how we can refine the system to further enhance your experience. Cheers to hospitality, The ALICE Team EO Emeka O. Student/Founder Used the software for: Less than 6 months ### "A beautiful management app!" August 9, 2017 5.0 Pros ALICE is perfect because it connects all departments onto a single platform in order to ensure proper and easy management. I strongly recommend it. Review Source Similar Products Featured