--- title: "Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Vagaro the right Medical Spa solution for you? Explore 3654 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153752/Vagaro/reviews/" page_type: "reviews" language: "en" --- Vagaro 4.7 (3654) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 10th, 2026 # Reviews of Vagaro Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews AM Alessandra M President of Berklee Management ClubMusic, 10,001+ employeesUsed the software for: More than 2 years. “We use Vagaro to manage our rehearsal studio rentals and our music academy classes, and this software has literally saved my daily organization.“ July 6, 2026 AN Amanda N OwnerCosmetics, Self-employedUsed the software for: 1-2 years. “The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to collect fees to protect my business so that is an unfortunate side of it as well as I do not like that, you cannot customize the amount of a deposit per an appointment that it has to be a set amount per service.“ April 15, 2026 SL Sai Akshith L AssistantshipEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Vagaro provides a reliable and scalable platform for managing client appointments and business operations smoothly, making it a solid tool for service management.“ July 2, 2026 Carlos B OwnerCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “After purchasing the hardware, we quickly discovered that the system is highly restrictive and essentially locked down, limiting our ability to integrate additional front desk accessories and hardware.“ May 20, 2026 DB Diane B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The customer support is reliable and helpful, and the reporting and bookkeeping features make it easy to stay organized and keep track of performance. While the system can be a bit slow at times and the online store categories could be more customizable, the benefits definitely outweigh the drawbacks.“ April 10, 2026 JH Julie H Owner and Licensed EstheticianHospitality, Self-employedUsed the software for: 1-2 years. “Every time I rebook a customer, I am forced to enter that it is a returning guest and Vagaro should have the intelligence to know that if I am "REBOOKING" a customer - to know that it is a repeat customer.“ April 13, 2026 CT Courtney T Business OwnerCosmetics, Self-employedUsed the software for: Less than 6 months. “The platform helps streamline bookings, reduce no-shows with automated reminders, and keeps everything organized in one place.“ April 10, 2026 JB Julia B Owner Esthetician Massage TherapistRetail, Self-employedUsed the software for: More than 2 years. “One main issue is the marketing email "queue", if I want to pre plan an email campaign, odds are it won't go out at the time specified.“ April 10, 2026 ## Showing most helpful reviews Showing 1-25 of 3654 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ramika G. Salon owner Consumer Services Used the software for: 2+ years ### "Highly recommended" April 11, 2026 5.0 My clients love the online booking option but my older clients get confused and need guidance when making an appointment. I love that appointments can be made 24/7 Pros The convenience for both myself and my clients. Everything you need for your finances, services, follow ups, reminders and user friendly. Cons Only when there is a glitch in the system and you're trying to check ppl out or book appointments can be frustrating Switched from [Booker](https://www.capterra.com/p/90708/Booker/) I wasn't completely satisfied with there service and didn't have as many features Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has made things convenient for both you and your clients, especially with 24/7 booking and built-in tools for managing your business. We also appreciate your feedback on occasional system interruptions during checkout or booking, our team would like to take a closer look and help get that resolved—please reach out to support@vagaro.com or 925-464-1932. SE Shay E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy Vagaro user" April 10, 2026 5.0 Overall, I am enjoying my experience with Vagaro. My clients love that it is easy to book an appointment and I love that it is easy to navigate hiring staff doing payroll, sending email marketing and running reports and connecting external things like QuickBooks and gusto. Pros I like I like that I can do so many things for my business in one place. In the past before Vagaro I had to use several different systems and keep all of the different systems together via Excel tracker. Now on my reports are in Vagaro that I need so I don’t need to do extra steps. Cons I like all the features however being that everything is à la carte it can’t get expensive. While I feel that Vagaro is more expensive than previous software that I’ve used. I also feel like it’s totally worth it to have everything all in one place.. Alternatives considered [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Reason for choosing Vagaro I chose Vagaro because I knew another person using Vagaro and they were operating in the same capacity that I was operating my salon so I knew the software would be exactly what I needed Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) My Salon started to grow, and I was adding people to my team in style. He did not have the functionality to do that. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has helped you move away from juggling multiple systems and Excel trackers, and now you’re able to manage reports, payroll, hiring, marketing, and integrations all in one place. It’s also great that your clients are finding booking easy and seamless. We hear your feedback on the à la carte structure and how costs can add up as you scale, even though the all-in-one functionality brings strong value. That’s really helpful insight and we’ll share it with our team. Really appreciate you choosing Vagaro over SalonBiz as your team grew, and we’re glad it’s supporting your salon as it expands! LM Lilyana M. Planning and Sustainability Professional Human Resources Used the software for: 2+ years ### "A practical solution for managing appointments" September 6, 2026 4.0 Pros Easy appointment scheduling, useful customer management features, online booking options, reminders help reduce missed appointments, practical tools for managing daily administrative activities, convenient for businesses that handle many appointments. Cons the platform can feel complex when using several features, some functions require time to understand, customization can take effort, and it may offer more features than I need for basic administrative tasks. Review Source Response from Vagaro September 10, 2026 Thank you for sharing your feedback! We’re glad to hear Vagaro’s scheduling, online booking, reminders, and customer management tools are helping make your business operations easier. We also understand that with a wide range of features, it can take some time to get comfortable with everything and customize the platform to your needs. We'd love to help you get more familiar with the software and want to offer you a complimentary session with a Vagaro expert. Visit mysite.vagaro.com/vagarouniversity and book a General One-on-One session under Training and Membership using promo code COMMUNITY. We appreciate you taking the time to share your experience with us! Carlos B. Owner Cosmetics Used the software for: 2+ years ### "Good for Solo Stylists, NOT for Multi-Location Salons" May 20, 2026 1.0 Vagaro may work well for independent suite renters, solo stylists, or smaller studio environments where operational demands are simpler and downtime impacts fewer people. The platform has features that can be useful in those settings. However, from a true multi-location business operations standpoint, our experience has been very different. When managing multiple teams, front desk staff, schedules, client communication, and payment processing across locations, reliability, flexibility, and offline accessibility become critical. Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests. Pros User-friendly interface and can work well for independent suite renters, solo stylists, or smaller studio environments. Cons Extremely disappointed with and the lack of transparency surrounding support, hardware compatibility, and overall system reliability. We invested in the PayPro & Go system based on how it was marketed "as a seamless front desk and mobile checkout solution designed to scale with and support growing businesses." Unfortunately, our experience has been very different. After purchasing the hardware, we quickly discovered that the system is highly restrictive and essentially locked down, limiting our ability to integrate additional front desk accessories and hardware. This was not clearly communicated during the sales process and did not align with the flexibility and scalability that were presented to us. What made the situation even more frustrating was learning about the strict no-return policy only after realizing the hardware would not meet our operational needs. We were left with a costly setup that does not function the way we were led to expect. The reliability issues have been even more concerning. System status updates frequently indicate that services are operational when, in reality, there are significant disruptions. When the platform experiences outages, there is virtually no offline functionality available. Staff lose reliable access to calendars, appointment details, client notes, and payment processing. For businesses that rely heavily on scheduling software to operate efficiently throughout the day, this creates major operational challenges. As a multi-location salon business, outages like these are far more than a minor inconvenience. They can disrupt operations across multiple teams and locations for an entire day. When your business depends on software for scheduling, client management, and payments, there should be a dependable backup or offline mode available. From a true multi-location business operations standpoint, our experience has been very different. When managing multiple teams, front desk staff, schedules, client communication, and payment processing across locations, reliability, flexibility, and offline accessibility become critical. Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests. Support has also been disappointing. Responses are often vague, information is inconsistent, and there seems to be very little accountability when trying to resolve ongoing issues. We expected transparency, flexibility, and dependable support from a company positioning itself as an all-in-one business solution. Instead, our experience has felt restrictive, misleading, and deeply frustrating. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Vagaro While evaluating salon software, we also considered several other platforms alongside our primary options. Review Source Response from Vagaro May 27, 2026 Thank you for taking the time to share such detailed feedback about your experience. We understand the challenges that can come with managing a multi-location business and how important reliability, clear communication, and operational flexibility are in those environments. We appreciate you acknowledging the areas that have worked well for smaller teams while also sharing where your experience has fallen short for your business needs. Feedback like this is valuable and helps provide additional insight into the needs of larger operations and front desk workflows. We’d also like to note that purchases made through Vagaro are subject to agreed-upon terms and policies at the time of purchase, including the applicable return policy for hardware products. We’d welcome the opportunity to continue the conversation and review any ongoing concerns with your setup, hardware, or workflows further. Please feel free to contact support@vagaro.com or call 925-464-1932 Ext. 2. MH Maranda H. Cosmetologist Cosmetics Used the software for: 2+ years ### "Vagaro since 2009 " April 9, 2026 5.0 I remember chatting with development back in 2009 after salon hours to go over updates like being able to customize service pics etc. I have loved growing with the company over the years. Pros I love that this software has all the necessary features for marketing emails and messages to clients. I love the drag & drop email builder to make templates for future use Cons I think it is overall a solid product. If anything I would grow the platform to help more with the financial side of the business. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro As a solo operator I found the cost to be the best for the features that I use. The familiarity keeps it easy to stay. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know you’ve been with Vagaro since 2009 and have grown alongside the platform over the years. We’re glad the marketing tools and drag-and-drop email builder have been helpful for your client communication and templates. We hear your feedback on expanding financial features as well, that’s really valuable and something we can share with our team. Really appreciate you choosing Vagaro as a solo operator and sticking with us for so long! KV Keyonda V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Vagaro Review" April 10, 2026 2.0 It’s been a hard switch from scheduling with Schedulicity. It’s hard to schedule an appointment with a deal you created. So I am doing more work.customer support is always there. But sometimes they can do nothing for new updates , just gotta stick around to see if it’s better. Pros It’s a known brand. Other businesses seem to like it. It looks very professional. It has a P.O.S. System no interested which makes things easier to day an all in one. Not to expensive. Cons My appointments don’t show up. They changed my billing with out asking. My clients have a hard time scheduling so I schedule them most of the time. Simple tasks take a long time. Hey share client info across other businesses. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) The company shut down and shifted us all who don’t leave to a Vagaro. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience and feedback. We’re glad you see value in the all-in-one platform and support team, and we understand the transition from another system can come with necessary adjustments. The concerns you mentioned such as appointments not appearing, billing changes, and client scheduling difficulties are important, and we’d like to take a closer look at your setup to better understand what’s happening. Regarding client information, Vagaro does not share client data across businesses, and we’re happy to clarify how that works. We recommend reaching out to our Support team at support@vagaro.com with the subject line ATTN CX or calling 925-464-1932 Ext. 2 so we can review these items with you directly and help improve your experience. Monica D. OWNER E-Learning Used the software for: I used a free trial ### "Getting Started with Vagaro" January 4, 2026 5.0 Overall, it's been a great few weeks. I am about to complete my setup for two different companies under one login, on one platform, streamlined with Vagaro's payment processing. Pros What I like most as a business owner is the value for money. While most other platforms charge large fees, Vagaro does not. Their customer support is amazing! While most other EMR customer support teams struggled to understand the obligations I have regarding patient care, they were more than willing to reschedule appointments. Their system's ease of use is beyond comparison. I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing, API, and other technical items, helped save time. So, for $23.99, I get a base plan, but I can add on and delete as my company's needs change! Most of their add-ons are just $10.00. I can use the domain that I have already purchased. Their widgets and links, as well as the software's look and feel, are very professional. They have helped me to create a trusted and branded look and feel for my services and products! Cons Nothing. I have not encountered anything that they aren't willing to work on or help me with. I asked that they help me set up SOAP notes, and they were more than willing to walk me through "another" FREE tutorial class! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Ease of use is important to me. I deal with patients all day. I don't want to fight with software. Review Source Response from Vagaro January 8, 2026 Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear that Vagaro’s flexibility, affordability, and ease of use have made a positive impact on your business—especially in a patient-focused environment. It’s great to know our support team, Vagaro University, and features like payments, integrations, and customization have helped streamline your setup across multiple companies. We truly appreciate your trust and are excited to continue supporting you as your business grows! VR Verified Reviewer Driver Retail Used the software for: 1-2 years ### "Happy customer " March 13, 2026 5.0 I have experienced nothing but ease and simplicity. It keeps up with client information and last service Pros Easy to use and navigate through the different tabs. I like all of the features and layout, it’s very user friendly Cons I don’t like having to retype my password every time when accessing the app. I share the account with 1 other user Switched from [Petal Nurse Scheduling](https://www.capterra.com/p/10014866/Petal-Nurse-Scheduling/) We were transitioned from schedulicity and didn’t shop around for other options. It also Saved us some money Review Source Response from Vagaro March 17, 2026 Thank you for sharing your experience! We’re glad to hear you’re finding the platform easy to use and that it’s helping you stay organized with your clients. Thank you as well for becoming part of Vagaro following your transition from Schedulicity. We’re happy to have you with us and appreciate you being part of the community. John G. Owner and CFO Individual & Family Services Used the software for: Less than 6 months ### "Very disappointing." December 6, 2025 1.0 We really expected a lot of great things from Vagaro however the biggest complaint was due to the programs speed, (line-ups at the frontdesk waiting for screens to load) and not being able to "quickly" view a "full" receipt from a single client appointment. Pros Originally we liked the price and the online booking module. Also the look of the calendar. Customer support was quick and the support staff always very friendly and helpful. Cons Online program is very slow (line ups at front desk due to waiting on software pages to load. nothing to do with computer or internet speeds). Also crashed multiple times, especially when creating new appointments and changing pricing or service times. Beware... we had to get their free card reader for salon staff to clock in and out. We only subscribed to the program for 1 month. Upon cancelling our subscription we were charged and additional $140 (free card reader fee) I was told due to an early cancellation. Funny, I thought we could quit anytime. Apparently we found out we had to be with them for 1 year before you keep the card reader. They would not accept the reader and refund the fee if we returned it. The card reader is only listed as $69 new on shopify. Also, You can't see a report with the receipt total from a clients service. It can only be viewed as individual transactions. There are so many other problems to list. We switched to Mangomint only after using Vagaro for 1 month. Previous to this we've used Daysmart for the past 13 years and would have stayed however we needed a better platform for online booking. I would advise staying away from Vagaro. Mangomint has been spectacular. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Reason for choosing Vagaro My wife/salon partner really liked the look of the calendar and the software was suggested by another salon owner. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) We were looking for a better online booking platform Review Source Response from Vagaro December 9, 2025 Thank you for sharing such a detailed review—there’s a lot here that deserves a closer look so we can address each point accurately. The issues you mentioned, including slow loading times, freezing during checkout, login interruptions, and challenges when adjusting appointments, are not expected behavior. A direct account review will allow us to pinpoint whether this is device-related, network-related, or tied to specific settings on the account. You also mentioned the card reader fee being charged after a short subscription period, as well as limitations with viewing full receipts. These items are tied to specific policies and setup details, so reviewing your account history will help us confirm and identify whether anything was misapplied. Whenever you’re ready, our team can walk through everything with you at support@vagaro.com or 925-464-1932. We appreciate the chance to go point-by-point and work toward a smoother experience. AA Adewale A. HIO E-Learning Used the software for: 6-12 months ### "Simplicity" September 7, 2026 4.0 Overall, Vagaro has been simple to use and great. I would recommend it to anyone needing seamless scheduling with their customers. Pros Vagaro has great support behind it, and I am very happy to use it anytime I am booking my appointments. It is quite easy to use and intuitive. Could easily help with reminders and cancellations so I do not have to make repeated calls like I do to other providers Cons I am not sure about it on a PC since I have always been using it on mobile, and it has been great. I think the issues could be easily fixed, even if I am using it on other devices. Review Source Response from Vagaro September 10, 2026 Thank you for sharing your experience, Adewale! We’re glad to hear you’ve found Vagaro intuitive and easy to use, and that features like reminders and cancellations help save you time. It’s also wonderful to know our Support team has been helpful. We appreciate your recommendation and are happy Vagaro is making scheduling easier for you! MS Matt S. Owner Cosmetics Used the software for: 6-12 months ### "Good bang for your buck " April 10, 2026 4.0 Overall- great bang for your buck! Highly recommend using the website builder tool and utilizing the online booking and shopping. Just make sure you are double checking everything after porting over from another company. Pros support is great- they really try to help. I also love how easy payroll is. Another great feature is the website Builder. Cons It was a difficult transition from Booker to Vagaro due to our memberships. Also you cannot charge a credit card processing fee, which is legal in our state. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro It was the all-in-one solution for what we needed Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was getting extremely expensive and having continue crashes Review Source Response from Vagaro April 14, 2026 Glad to hear support, payroll, and the website builder have been strong wins for your business, and that the all-in-one setup has been a good fit overall. We hear your feedback on the transition from Booker, especially around memberships and the challenges that came with moving systems. We also appreciate your note on credit card processing fees, that’s helpful context and we’ll share it with our team. Really appreciate the tip for others on double-checking data after a port, and we’re glad Vagaro has been a great value compared to your previous platform! NC Nicole C. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall good experience" April 10, 2026 4.0 I like a lot of the features. Ease of use with the checkout. The systems support needs work. The people are great with support but it kicks me out of the chat when I go through different pages and I have to restart sometimes Pros It’s easy to navigate for checkout but the back end of stuff feels disorganized and confusing. The features like business cost is nice Cons The reports and settings and how things are in multiple places is difficult. Like I should be able to view all members on one page to edit the membership and not go into each individual customer Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I needed options for packages and memberships Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) They didn’t allow me to implement my cancellation policy Review Source Response from Vagaro April 14, 2026 Glad to hear checkout has been easy to navigate and that features like memberships and packages were a strong reason you chose Vagaro over GlossGenius. It’s great that the platform is giving you the flexibility you need for your business. We hear your feedback on the backend experience feeling disorganized, especially around reports and settings being in multiple places. Just to note, memberships can be managed directly within each customer’s profile on a one-by-one basis, but we understand that’s not always the most efficient workflow when you’re handling multiple clients at once. That’s really helpful insight and we’ll share it with our team. We also appreciate your note about the chat resetting during navigation, and that’s useful for us to look into improving support continuity. Happy to hear the support team has been great overall, and we appreciate you sharing your experience! MC MIssi C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Outstanding customer service " April 10, 2026 4.0 It helped me grow my business by being affordable and accessible. It’s easy to use, the customer service is excellent, and the price point makes the glitches tolerable Pros Customer support is unmatched. Always friendly. Always helpful. And the price is great. I also like that it has an email function to send letters out Cons The client experience is clunky. It’s not easy for them to cancel and sessions often get lost in the cart. The hard part is if I try to fix it on the biz end, Vagaro needs the client to call. I’m not having my clients call the software company… Also, not being able to manage the auto emails they send to clients. Like asking for reviews. I should be able to control that. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/) Reason for choosing Vagaro Cost. It cane down to being able to afford it Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and service issues where the driving force Review Source Response from Vagaro April 20, 2026 Really glad to hear our support team and pricing have helped make Vagaro accessible and supportive as your business has grown. We appreciate your feedback on the client experience, session flow, and email automation controls, our team would like to take a closer look at these areas. Please reach out to support@vagaro.com or 925-464-1932 so we can review this with you. SH Shawn H. Therapist, Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Great features, could use more Customization options" April 10, 2026 3.0 I love the 24/7 customer service. That feature is fantastic and I think it will lead me to increasing my overall satisfaction with Vagaro Pros I like the customization features although I feel there could be more. I like some of the tools like booking widgets that allow for ease of scheduling. Cons I feel like some of the customization upgrades should be priced at a lower price for the monthly subscriptions. Maybe packages of upgrades such as allowing for sole proprietors to customize differently than multi-location companies. So I'm not having to pay $10 for this and $10 for that a month and eventually paying over 50 or $60 a month as a sole proprietor to use functions that I have no use for whereas a package that would include things like a waitlist or automatic customer replies for someone that doesn't have a front desk person would be amazing. Just leaning into what each industry user might need at different stages and points of the business Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I appreciated the 24/7 customer service. I also appreciated the longer free trial time as there was a lot of details to be able to work out to see if adding services and booking would work for me Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) The prior service did not offer enough customization for me Review Source DC Demaris C. Founder Consumer Services Used the software for: 1-2 years ### "Thanks Vagaro" April 8, 2026 4.0 I am pleased. I highly recommend them. I am able to do most of the necessary procedures on one platform which is important to me. Pros How many features are offered. The features are helpful to my business. Forms, Email Marketing, online booking, packages. There customer service team is amazing. Cons I can’t offer individual deposit requirements for specific services. I can’t send specialized email upon the booking of certain services. It can lag sometimes when trying to change timing on sevices. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Vagaro Vagaro had more to offer functionally - features I already mentioned Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Recommendations from other professionals Review Source Response from Vagaro April 10, 2026 Thank you so much for your thoughtful review and for recommending us, Demaris! We’re glad to hear that Vagaro is helping you manage your business with features like forms, email marketing, online booking, and packages all in one place. It’s also great to know our support team has made a positive impact on your experience. We appreciate your feedback regarding deposit requirements, specialized emails for specific services, and app behavior when adjusting service timing. Insights like these are incredibly valuable as we continue to improve and expand our features. Our team is happy to help with exploring workarounds or optimizing your current setup. Simply reach out to support@vagaro.com or 925 464 1932 Ext. 2 and a team member can assist, Happy booking! DL Desiree L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "All in one " April 8, 2026 5.0 I love having a system that fits all of my needs. It is hippa compliant, easy to use, and has every option I need. Pros I’ve been using Vagaro for over 6 years. The customer support is amazing and they follow up with you and go over your help request. When I first started I used it solely on my own, but now I have multiple independent contractors that use it under my account and they are able to generate their reports and schedule clients for themselves. Cons My only concern is the limited amount of texts and emails in the purchased packages. It goes fast when you have a special or daily deal that you want to share. One other thing is the very high cost of the lines of credit (loans) that they offer thru Liberis. I am glad they exist, but it is extremely expensive. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Gloss didn’t have a membership option for my monthly massage members so it wouldn’t have worked. Jane’s processing fees were too high Review Source Response from Vagaro April 10, 2026 Thank you for your continued support over the past 6+ years, Desiree! We’re so glad to hear that Vagaro has been able to grow with your business and support both you and your independent contractors, and that our Support team has made a positive impact along the way. We also appreciate your feedback regarding messaging limits and financing options. If you’d ever like help optimizing your messaging usage or exploring available options, our Support team is happy to assist with ensuring you’re getting the full value from your current plan. You can reach out anytime at support@vagaro.com or call 925-464-1932 Ext. 2. Happy Booking! AS Arne S. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "The Best Choice for Solo Estis" April 10, 2026 4.0 Pros Vagaro has a fairly easy interface for clients and providers alike. There are so many features to help keep your business flowing and increase visibility. I particularly love how seamlessly my website integrates with my booking site. Also the customer service and availability of representatives is top tier, I love that I can call and get someone knowledgeable on the phone whenever I run into am issue. Cons The pricing is still something that I struggle to accept. While the à la carte model is beneficial, the features that are optional I find are necessary to add and it increases the pricing exponentially, not even including the processing fees. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I needed significantly more features to ensure my system worked without micromanaging Review Source Response from Vagaro April 14, 2026 ad to hear the interface has been easy for both you and your clients, and that your website and booking integration has been working seamlessly. We’re also really happy to hear our support team has been there when you need help and that you’ve had strong experiences with them. We hear your feedback on pricing and how the à la carte structure can add up when you need multiple features plus processing fees. That’s really valuable insight and we’ll share it with our team. Appreciate you choosing Vagaro to support a more fully featured, hands-off system for your business! KK Kaitlyn K. Hair Stylist Cosmetics Used the software for: I used a free trial ### "Easy switch. So glad I did. " April 8, 2026 5.0 Very good. The transition was definitely made easy for me. I was dreading importing my old info myself. And editing/updating it all has been an easy to continue. Pros I love how easy vagaro makes it to switch. Someone walks you through options and features. As well as they transfer your prior clients/services/etc from your prior system for you. Cons I don’t think I haven’t anything I don’t like yet. I haven’t used all of the features in the past month. It’s more than my last system had. So I’m still kind of learning. But it’s not too difficult. And there is customer service for what I can’t quite figure out on my own. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro I asked some friends in the industry what they use / how they like it and I decided on Vagaro based on that and my own needs/budget. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) It felt like they were steadily going up on their price and reducing the service at each price tier level as they went. They finally went higher than my budget so it was time to search elsewhere. Review Source Response from Vagaro April 14, 2026 Love hearing this! Glad the switch felt smooth and that getting your clients and services transferred over was handled easily. It’s great you’re finding plenty to explore while still getting support when you need it. Appreciate you choosing Vagaro and sharing your experience! DK Daryna K. Permanent makeup and tattoo Cosmetics Used the software for: 1-2 years ### "It definitely worth " April 13, 2026 5.0 Vagaro is a powerhouse for business automation. It offers incredible Value for Money by combining Online Booking, Scheduling, and Shift Management into one reliable tool. While the interface has a slight learning curve, the efficiency gained in Client Management and the quality of Customer Support make it a top-tier choice for any professional. It’s a scalable, "all-in-one" solution that truly streamlines daily operations. Pros Vagaro is a highly efficient, all-in-one platform that offers excellent Value for Money for beauty and wellness professionals. It excels in Online Booking and Scheduling and Appointment Management, providing a seamless experience for both staff and clients with automated reminders that reduce no-shows. The Ease of Use is impressive given the platform's depth, allowing for smooth Shift Management and complex staff rotations. Additionally, its robust Client Management features make personalized marketing simple, all while being backed by reliable Customer Support available whenever you hit a snag. Cons The mobile app occasionally feels less stable than the desktop version, which can complicate Appointment Management on the go. Additionally, while Customer Support is generally helpful, wait times during peak hours can be long when you need an immediate fix for a booking glitch. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I used it before, and my other work place use it so it’s convenient Review Source Response from Vagaro April 20, 2026 Love this! So great to hear Vagaro has been a strong all-in-one solution for scheduling, client management, shift management, and marketing, and that it’s helping streamline daily operations while delivering solid value for your business. We also appreciate your feedback on mobile app stability and support wait times during peak hours, our team would like to take a closer look at these areas to help improve the experience across both speed and reliability. CS Camillia S. CEO Retail Used the software for: Less than 6 months ### "Vagaro Enhances My Business" April 8, 2026 5.0 Overall, I am glad I made the switch to Vagaro and I can have everything I desire on one website. Vagaro gives me and my clients options. I love it. It is almost like I design it myself. Pros I love the options that I have with Vagaro. Vagaro is the combination of other systems into one system. I can send invoices with all of my info on them. One setup and everything you need and desire is there. Cons Vagaro does have a learning curve but it is worth it. There are not many cons with Vagaro that I can see right now. I have been using it for two months consistently. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Fresh started charging for their system and I decided to look around to see what are my options with monthly subscription booking systems. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro is bringing everything you need into one place and making it easier to manage invoices, clients, and your setup overall. We also appreciate your note on the learning curve, it’s great to hear it’s been worth it and getting easier as you go. Really glad the switch felt right for your business and that you’re enjoying the flexibility and options. Thanks for sharing your experience with Vagaro! aD ashley D. massage therapist Hospital & Health Care Used the software for: 1-2 years ### "good for small to medium businesses" April 10, 2026 4.0 It's been good. They occasionally have connectivity issues but seem to tackle them quickly. I appreciate the integrations and the ability to turn off and on features whenever you'd like. Pros Vagaro let's me pick and choose what features I need for my business. Scheduling, managing clients, and managing employees is so efficient and just... easy. Customer support is responsive and knowledgeable as well. No waiting for someone else to get a supervisor, they just know. Cons Booking online isn't as easy as Gloss Genius and Boulevard. They seem to have an internal feature for easily connecting to the client's account so they don't have to remember a password and login for ONE MORE THING. Very convenient. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro Vagaro had the most bang for the buck, amd then beat prioritization of features I needed. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Vagaro just offered more features for a comparable price. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been making scheduling, client management, and team management feel simple and efficient, and that our support team has been responsive and knowledgeable when you need them. We hear your feedback on the online booking flow and the login experience compared to other platforms like GlossGenius and Boulevard. That’s really helpful insight, and we’ll share it with our team as we continue improving ease of access for clients. Appreciate you choosing Vagaro for the value and flexibility, and we’re glad the ability to turn features on and off has been a good fit for your business! US Usama S. Chief Operating Officer Information Technology and Services Used the software for: 2+ years ### "Mostly runs all the time" May 13, 2026 5.0 The system prevents billing from becoming a huge mess with auto-billing. Shocked to find that the AI Bot actually booked a customers session by itself today. Decades worth of information in here so it helps keep everything somewhat organized. Pros Does its basic job fairly well when checking students in to the yoga classes. Shows each person's class schedule on a calendar and I do not have to worry about remembering what we are scheduled to do. Wifi went out today but surprisingly the payments worked fine. Relieved the staff learned to use the dashboard as I did not want to tell them again. Cons Vagaro App is also very frustrating as booking a recurring appointment is an extreme amount of work. The trainers always complain about using this app. Extremely upset I cannot put internal staff notes that clients will see as it makes our studio appear unprofessional. Support told me "that's how it works" and that was extremely helpful, NOT. Review Source Response from Vagaro May 15, 2026 Thank you for sharing your feedback. We’re glad Vagaro has helped simplify scheduling, auto-billing, and organization for your studio, and that features like the AI Booking Bot and payment processing have been helpful for your team. We also appreciate your honest feedback regarding recurring appointments, trainer usability, and staff notes visibility. We understand how important efficiency and professionalism are in a busy studio environment, and your comments help us identify areas where we can continue improving both the app experience and communication tools. We truly value your input and appreciate you taking the time to share your experience. LC Lili C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro covers the bulk of our needs " April 10, 2026 4.0 Having used Vagaro since 2016 or before Vagaro has steadily adapted there offerings with the changing times is great and important for us. The amount of customer service support, client communication options, ease of navigation of the platform, and cc processing transparency has made things easy for our business. Overall 8/10 Pros Vagaros platform covers most of the needs of our salon and spa. Its function of inventory + client + service management, booking, and back end reports. It’s fairly simple to navigate for both the client and professional alike. Cons Vagaro does have semi regular outages/glitches in their system which is very hard for an in-person client based business. There have also been some specific holes in coverage that we need but isn’t offered. For example most recently, we need individual options for turning on/off online booking for services many practitioners offer. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your long-term experience with Vagaro! We’re glad to hear the platform continues to support your salon and spa needs across inventory, client and service management, booking, and reporting, and that both your team and clients find it easy to navigate. We appreciate your feedback regarding system reliability and the need for more granular control over online booking availability by service or practitioner. Insights like this are valuable as we continue enhancing platform flexibility and performance. Thanks again for your continued support of Vagaro and for taking the time to share such detailed feedback. CE Carissa E. Esthetician Individual & Family Services Used the software for: 2+ years ### "Luxe Features meet Technical Glitches" April 10, 2026 5.0 My experience with Vagaro Pro has been a mix of professional organization and technical frustration. While it serves as the "brain" of my business, the relationship with the software has become increasingly strained due to its impact on your clients. Pros The "Vagaro Pro" app is the powerhouse. It allows you to manage your entire business from a smartphone. While the dashboard is clean, the sheer volume of settings can feel overwhelming at first. However, once you’ve set your working hours and services, the day-to-day calendar management is intuitive, featuring "drag-and-drop" rescheduling. Cons A common and significant complaint is that the online booking interface for clients can be temperamental. Users often report the system "acting up" during the final stages of the process—sometimes timing out or failing to process the final confirmation. Review Source Response from Vagaro April 13, 2026 Thank you for taking the time to share your feedback. We’re glad to hear Vagaro is helping you stay organized and manage your business efficiently. We understand how frustrating it can be when clients experience issues during booking. This is not the experience we aim to deliver. If this happens again, please reach out to our support team at support@vagaro.com or call 925-464-1932 Ext. 2 so we can assist right away. DB Donielle B. Licensed esthetician CEO Retail Used the software for: 2+ years ### "Great and Easy-to-Use Booking System for Small Businesses" April 16, 2026 5.0 Overall, I’ve had a great experience using Vagaro for my business. It’s reliable, easy to use, and helps me stay organized with bookings, payments, and client management. Their customer service has also been very helpful whenever I’ve had questions or needed support. It’s been a solid system for running my day to day operations. Pros I really like how user friendly Vagaro is, especially for day to day use in my business. The layout is simple and easy to navigate which makes booking appointments, managing my schedule, and checking clients in very efficient. I also appreciate how everything is in one place, from payments to client history, which helps me stay organized and save time. Cons One thing I wish Vagaro offered is the option to pass processing fees onto clients or at least have more flexibility with payment processing options. As a small business owner, those fees can add up quickly, so having that option would make a big difference. Other than that, the platform works well overall, but that feature would definitely improve it. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s user-friendly layout has helped streamline your day-to-day operations, keeping bookings, payments, and client management organized in one place. We also appreciate your feedback on payment processing flexibility—especially the ability to pass processing fees onto clients. That’s a thoughtful feature request, and we’ll be sure to share it with our team for review. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.