# Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vagaro the right Spa solution for you? Explore 3479 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/2meetup/reviews --- Vagaro 4.7 (3479) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Vagaro Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Monica D OWNERE-Learning, 2 - 10 employeesUsed the software for: I used a free trial. “I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing, API, and other technical items, helped save time.“ January 4, 2026 John G Owner and CFOIndividual & Family Services, 11 - 50 employeesUsed the software for: Less than 6 months. “We only subscribed to the program for 1 month. Upon cancelling our subscription we were charged and additional $140 (free card reader fee)“ December 6, 2025 nt nicole t OwnerIndividual & Family Services, Self-employedUsed the software for: Less than 6 months. “I loved Vagaro the use of the calendar, the free website, how I was able to colorize my clients.“ December 26, 2025 VA Valentina A OwnerConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “My spa used vagaro for a full year and we couldn't wait to switch. While Vagaro offers many features, they up charge for everything and their software is not reliable.“ December 5, 2025 SF Stacey F FounderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It’s given me the tools and resources to both launch and scale my service-based business with confidence and professionalism.“ October 9, 2025 VC Vee C Owner-operatorConsumer Services, Self-employedUsed the software for: 1-2 years. “Over time, pricing structures changed, features that were beneficial changed, then it became overly priced with not enough to validate paying what I was.“ November 10, 2025 TR Tammi R Salon OwnerRetail, Self-employedUsed the software for: More than 2 years. “With the help of the text reminders and wait list options, my books stay filled without every having to pick up a phone and call a client.“ September 23, 2025 JY Joanna Y OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Things they messed up on:-Importing appointments with the wrong duration, double booking, having 2 clients show up once.-Imported wrong prices for appointments, making me have to discount appointments.-Importing gift cards incorrectly, making my business seem untrustworthy.-They had to wipe out all gift cards and do a second import-“ February 15, 2025 ## Showing most helpful reviews Showing 1-25 of 3479 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Victoria H. HR Director Human Resources Used the software for: 1-2 years ### "Decent app " January 1, 2026 4.0 Overall, my experience is good. I’ve used the app for a couple of years because of one of the vendors I went to use that app exclusively for appointments and payments. Pros Use mostly for appointment scheduling and changing appointments and search for vendors to use in the are I need help with. Cons The fees for cancelation wotj the vendors and last minute changes are challenging sometimes because it is automatic the fees if you cancel even if your vendor says they won’t charge you Review Source Response from Vagaro January 5, 2026 Thank you for sharing your experience with Vagaro. We’re glad to hear the platform has been helpful for scheduling, managing appointments, and discovering vendors in your area. We understand how automatic cancellation fees can be challenging, especially when there’s a last-minute change and the vendor has indicated they won’t charge a fee. Policies are set by each individual business, and feedback like this helps us look at ways to make those situations clearer and more flexible. We truly appreciate you using Vagaro over the past few years and taking the time to leave this thoughtful review. CW Carol W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Appointment Scheduling with Vagaro" September 19, 2025 5.0 My overall experience with Vagaro has been good. I don't really have any complaints to register at this time. Pros The scheduling and appointment management system keeps me organized. I especially like that it integrates with my Google calendar so I can see everything from one place. It is uses friendly and is a good value for the money. It has loads of helpful features. Cons I can't really say that I have any cons to list at this time. I don't use many of the features but the ones I do use work well. Alternatives considered [Acuity PPM](https://www.capterra.com/p/183090/Acuity-PPM/) Reason for choosing Vagaro I picked Vagaro because I liked the interface, it seemed used friendly and was reasonably priced. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) They had gotten waaay too expensive and overblown for what I needed. Review Source Response from Vagaro September 24, 2025 We’re so glad to hear Vagaro has kept you organized and that the Google Calendar integration has been helpful! 💜 It’s wonderful that the features you use work well and provide good value. Thank you for choosing Vagaro over other platforms—we’re honored to support your business and appreciate your detailed feedback! SW Shannon W. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro for the win" February 25, 2026 5.0 Overall my experience was great, I would use it again. It’s overall easy to use and understand and has great client outreach tools Pros I used Vagaro as an employee at a salon and LOVED it. Great calendar, easy booking system for me and clients Cons My clients were not big fans of having to have a separate app to make appointments and get notifications Review Source Response from Vagaro March 2, 2026 Thank you so much for sharing your experience! We love hearing that you enjoyed using Vagaro as an employee and found the calendar and booking system easy for both you and your clients. We also appreciate the feedback about clients preferring fewer apps. Input like this helps us continue improving the booking and notification experience to make it as seamless as possible. It’s wonderful to hear you’d use Vagaro again and found the client outreach tools helpful. We truly appreciate you taking the time to leave a thoughtful review! John G. Owner and CFO Individual & Family Services Used the software for: Less than 6 months ### "Very disappointing." December 6, 2025 1.0 We really expected a lot of great things from Vagaro however the biggest complaint was due to the programs speed, (line-ups at the frontdesk waiting for screens to load) and not being able to "quickly" view a "full" receipt from a single client appointment. Pros Originally we liked the price and the online booking module. Also the look of the calendar. Customer support was quick and the support staff always very friendly and helpful. Cons Online program is very slow (line ups at front desk due to waiting on software pages to load. nothing to do with computer or internet speeds). Also crashed multiple times, especially when creating new appointments and changing pricing or service times. Beware... we had to get their free card reader for salon staff to clock in and out. We only subscribed to the program for 1 month. Upon cancelling our subscription we were charged and additional $140 (free card reader fee) I was told due to an early cancellation. Funny, I thought we could quit anytime. Apparently we found out we had to be with them for 1 year before you keep the card reader. They would not accept the reader and refund the fee if we returned it. The card reader is only listed as $69 new on shopify. Also, You can't see a report with the receipt total from a clients service. It can only be viewed as individual transactions. There are so many other problems to list. We switched to Mangomint only after using Vagaro for 1 month. Previous to this we've used Daysmart for the past 13 years and would have stayed however we needed a better platform for online booking. I would advise staying away from Vagaro. Mangomint has been spectacular. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Reason for choosing Vagaro My wife/salon partner really liked the look of the calendar and the software was suggested by another salon owner. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) We were looking for a better online booking platform Review Source Response from Vagaro December 9, 2025 Thank you for sharing such a detailed review—there’s a lot here that deserves a closer look so we can address each point accurately. The issues you mentioned, including slow loading times, freezing during checkout, login interruptions, and challenges when adjusting appointments, are not expected behavior. A direct account review will allow us to pinpoint whether this is device-related, network-related, or tied to specific settings on the account. You also mentioned the card reader fee being charged after a short subscription period, as well as limitations with viewing full receipts. These items are tied to specific policies and setup details, so reviewing your account history will help us confirm and identify whether anything was misapplied. Whenever you’re ready, our team can walk through everything with you at support@vagaro.com or 925-464-1932. We appreciate the chance to go point-by-point and work toward a smoother experience. KG Kristen G. Spray tan artist Consumer Services Used the software for: 6-12 months ### "Recommend to all" January 12, 2026 5.0 Great experience overall with this booking system. User friendly and clients can book and cancel appointments with no issues Pros Can book many clients and appointments easily with vagaro. Many different options for clients and easy to use services. Great customer service as well Cons Nothing that i dislike, it is a bit pricey for the app but you do get a lot of options as a business owner. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Better overall experience and use. Customer service Review Source Response from Vagaro January 15, 2026 Thank you so much for taking the time to share your experience! We’re thrilled to hear that Vagaro has made it easy for you to manage multiple clients and appointments, and that both you and your clients find the system user-friendly. It’s also great to know our customer service stood out and helped make your overall experience a positive one. We truly appreciate your honest feedback regarding pricing. Our goal is to provide an all-in-one platform with robust tools that support business growth, and we’re glad you feel the value and options help make it worthwhile. Thank you for choosing Vagaro over other alternatives and for trusting us to support your business—we’re happy to be part of your journey! VA Valentina A. Owner Consumer Services Used the software for: 6-12 months ### "Great platform if it actually works for you " December 5, 2025 3.0 My spa used vagaro for a full year and we couldn't wait to switch. While Vagaro offers many features, they up charge for everything and their software is not reliable. The constant bugs with the platform made us eventually switch to Mangomint which we have been very happy with! Pros We liked that it was very customizable and also liked that the business gets like a "profile" and the visible reviews were a plus. It was easy for my staff to use as well and it did have a lot of features which were helpful for the business. Cons I had constant issues with Vagaro glitching with certain features but the most frustrating one was online booking on the clients end. Many times clients were unable to book an appointment, the website would crash or they'd get an error message. They would send screenshots so I knew it wasn't user error. This happened frequently enough that I questioned if I was losing new business. Clients also had issues logging into their account, or their appointments not showing up on their account, and yes, we would verify that they were using the correct login. I knew other spa owners that had issues as well with both of these problems mentioned. The platform also looked outdated and the client facing software is clunky and frustrating to use. We had other issues but this was the biggest pain point which caused us to switch. Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Vagaro offered more features and reports than gloss genius and seemed more robust for a multi-provider spa Review Source Response from Vagaro December 8, 2025 Thank you for taking the time to share such detailed feedback. We’re glad to hear that the customization options, business profiles, visible reviews, and staff ease-of-use were valuable to your team. Regarding the challenges you experienced with online booking and account access, our team is continuously working on platform improvements, and feedback like yours helps highlight areas that need attention. If you’re open to it, we’d appreciate the chance to review the screenshots and issues your clients encountered so we can ensure they’re fully addressed. You can reach our support team directly at support@vagaro.com We understand that reliability plays a major role when choosing software for your business, and we’re committed to strengthening both the client-facing and backend experience. Your insights are extremely helpful as we continue making updates and enhancements. Thank you again for sharing your experience. KP Kelly P. Director of Admissions Education Management Used the software for: 2+ years ### "Love the ease of use of Vagaro" March 13, 2026 4.0 I love having vagaro and once I figured out how to find my hairdresser, it is easy to use and look at my options before securin an appointment. Pros It has made scheduling my hair appointment so nice and easy. I am able to see times available without having to call. I like the calendar feature. Cons I had a hard time at first finding my hairdresser, but now I have a login and it goes directly to my account with my hairdresser. Review Source Response from Vagaro March 17, 2026 Thank you for sharing your experience! We’re glad to hear booking has been easy and that you’re enjoying the calendar feature. It’s great that once you were able to locate your hairdresser, everything became more seamless. We appreciate you taking the time to share your feedback! JB Jenna B. Manager Food Production Used the software for: 1-2 years ### "Simple and easy with just a tap" March 31, 2026 4.0 Pros Very easy to set up an account and log in, let alone to schedule appointments through. Love how despite having different businesses, one account covers multiple. Cons It can sometimes be glitchy when logging in, but with a simple force close through the app and restart, it usually fixes it. Review Source Response from Vagaro April 1, 2026 Thank you for your review, Jenna! 😊 We’re so glad to hear that you’ve found Vagaro simple to use and that managing multiple businesses under one account has been a helpful feature. We also appreciate you mentioning the login experience – feedback like this helps us continue improving. If you’re ever in need of assistance, our support team is always here to help ensure everything runs smoothly. Simply reach out to support@vagaro.com or call 925-464-1932 Ext. 2. Thanks again for sharing your experience – we’re happy to support your scheduling needs! HE Holly E. Operations Assistant Real Estate Used the software for: 1-2 years ### "Vagaro Rocks" March 23, 2026 5.0 Pros Clean interface and client end is super simple but works great! Scheduling is a breeze for hair appointments using this Cons I don't personally work with the back end and haven't heard any complaints from clients or the workers that do! Review Source Response from Vagaro March 24, 2026 Thank you for sharing your experience. We’re glad to hear the clean interface and ease of scheduling have been working well for both you and your clients. We appreciate your feedback and your support - happy booking! LK Lexi K. HR ADMIN Accounting Used the software for: 6-12 months ### "I like it alot" March 30, 2026 5.0 I like it alot. I highly recommend. Services like this should be easy to use and nothing more or less. Def a good one Pros I like to use this for scheduling or service management. Alot of local companies are also using this which I can appreciate Cons Ive been the user as well as the person ruling this out and I can say from both ends it is user friendly. Review Source Response from Vagaro April 1, 2026 Thank you so much for your kind words, Lexi! 😊 We’re thrilled to hear that Vagaro has been easy to use and helpful for both scheduling and service management. It’s great to know you’re enjoying it and would recommend it to others. Happy booking! ED Emily D. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Not ideal for small businesses - look elsewere before it's too late." March 8, 2025 2.0 Not the worst, but not the best. We have experienced consistent losses and insufficient support from their customer service. The software works if we are strictly talking about being able to book appointments, sell products and check out clients. But anything more than that is often hard to navigate. I do not recommend a small business use Vagaro if you rely on gift certificate sales and cancellation fees. Pros It does the bare minimum of allowing you to book appointments and allows clients to schedule online as well. Cons Horrible customer service that does not care about the business. All they do is give you links to articles on their customer support page and take days, sometimes even weeks to respond to you regarding ongoing issues. Customers are able to upload their DEBIT card to their payment method on file, meaning if there are insufficient funds on the card, you can't charge them a late cancellation fee. Vagaro will randomly delete client profiles, but keep their appointments, so when you go to check them out you actually have to delete the appointment altogether and re-add them to the database. This means you will lose all the client's info as well as credit card info. They have a no-refund policy, so don't count on them to be willing to compensate you for significant financial losses due to their incredibly glitchy and poorly designed software. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Vagaro It seemed like the most affordable and the most similar to Booker in terms of features we need to have access to. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was too expensive and not sustainable for our business. It was also glitchy and had a tendency to delete appointments. Also, customer service was not helpful. Review Source Response from Vagaro March 10, 2025 Thank you for your feedback. We understand how important reliable payment processing is for your business. While we cannot control whether a customer has sufficient funds when charging a cancellation fee, we recommend requiring deposits to secure payment upfront and minimize potential losses. Additionally, we take customer service concerns seriously and would like to look into your experience further. Please email support@vagaro.com with the subject 'Attn: CX' and our team will review the matter. We appreciate your insights and the opportunity to improve your experience. SS Sara-Lynn S. Owner stylist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good basic booking system " July 25, 2025 4.0 Not a bad experience but wasn’t ultimately the overall system I wanted. I wanted a more personal system so I could see my personal sales etc. Pros I liked the organization of it and if multiple providers use it easy to see each others availability. Also like the shared client lists Cons Not being able to make things private if you wanted to be able. I would have like to have the option to private my client list Switched from [EnvisionNow](https://www.capterra.com/p/10010577/Envision-Salon-Software/) It was what was offered. I eventually switched back Review Source Response from Vagaro July 28, 2025 Thank you for your feedback! If you're looking to keep certain information private, you can customize employee access levels in your account settings to control what each team member can view or edit. For personalized guidance, we recommend signing up for a free one-on-one training session with a Vagaro trainer at vagaro.com/vagarouniversity and using the promo code COMMUNITY. We're here to help you get the most out of the platform! DE Dometo E. Lash Tech Individual & Family Services Used the software for: 6-12 months ### "Vagaro lacks Google Business Integration " September 27, 2024 3.0 Overall, my experience with Vagaro was ok. I would not recommend it to new business owners just because of the fact that they are not integrated with Google Business and the price. When people find you on Google and want to book appointments, they get stuck if Vagaro is the appointment platform you are with. This frustrated my potential clients and lost me a lot of business, so I would not recommend it. Pros What I liked most about Vagaro was that I can add employees under me easily. It was easy to set up and get my business moving. Cons I was very disappointed that Vagaro was not integrated with my Google page. It was very difficult to switch from Square to Vagaro because of this. When clients would book appointments, it would go to my Square Appointment Setter because Vagaro would not integrate with Goodgle, which was so odd to me. Also, the monthly payments for an app that doesn’t integrate with Google Business is way too high. As a small business owner it’s very important that we cut corners every which way we can; and I think that the people who decided to charge what Vagaro charges did not have the customer in mind when deciding, just maybe their profit. In the end I had to leave Vagaro because I found a cheaper app that intergraded very well with my Google Business. I have reached out and complained to them about this but got nowhere. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Because I thought Vagaro would be better Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Because Square integrated easily with Google and when customers found my page they booked me directly on Google, then Square would send me email notifications. Square made this whole process very easy for me Review Source Response from Vagaro October 1, 2024 Thank you for sharing your experience with us. Since you last used the platform, we’ve made significant updates and enhancements to improve our integration options, including addressing some of the concerns you've mentioned. We understand how critical it is for small businesses to streamline operations and maximize value, and our recent changes aim to do just that. If you're ever interested in revisiting Vagaro, we'd happily show you the improvements firsthand! ER Elham R. Beauty expert Health, Wellness and Fitness Used the software for: Less than 6 months ### "Vagaro is disappointing " December 17, 2024 2.0 Dissaapointed I switched to Vagaro. I need one thing to work and 3 people still haven't helped me. Pros How they help you set up. That's about it Cons How of a month of using Vagaro no one has helped me get my cc payments in the app. Customer service tech support is incapable of any help. I feel frustrated no one has helped Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) Because I thought Vagaro was better. I made mistake Review Source Response from Vagaro December 31, 2024 Thank you for your feedback. We want to ensure your concerns are addressed as quickly as possible. Please email support@vagaro.com with the subject line: "Attn: CX" so we can escalate your ticket and provide the necessary assistance. Our goal is to resolve this for you promptly. JD Jennifer D. Massage Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Great for a small business " January 25, 2025 5.0 Vagaro has been a game-changer for managing my business. It is great for scheduling, payment processing, and client communication so much easier. I love how customizable it is. Pros It is great for scheduling, payment processing, and client communication so much easier. Cons The con for vagaro is the additional cost for add on services Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing Vagaro I chose vagaro for Ease of use and visibility Review Source Response from Vagaro January 27, 2025 Thank you for sharing your experience! We're glad that Vagaro has been a game-changer for your business. Our software is designed to be à la carte, allowing you to toggle on or off the features that best fit your business needs. This flexibility ensures you only use and pay for what works for you. Let us know if you have any questions about customizing your setup! JC Julie C. Nurse Medical Practice Used the software for: 6-12 months ### "Grea value for great price " August 7, 2025 5.0 Its worth it for the proce you pay. If it wasnt for thr medcial charting (we are a med spa), i would keep using it. Its really made for salon or aesthetician who dont need to chart. Pros It is very user friendly. Easy to set up and use. Good value for what you pay. Easy to send consent forms via tests, easy to upload pictures. Cons Not really made for medical charting. Also cant edit client's information if they have a vagaro account. Review Source Response from Vagaro August 11, 2025 Thank you for sharing your detailed feedback! We’re glad to hear you find Vagaro user-friendly, easy to set up, and a good value for the features you use. For security purposes, if a client logs into their Vagaro account, only they can update their personal information. We appreciate your insight on medical charting and encourage you to submit your ideas to feedback.vagaro.com so our team can review them for future improvements. MC Michelle C. Assistant Salon manager Consumer Services Used the software for: 2+ years ### "For booking appointments–VAGARO is a safe bet that you can’t really go wrong with" January 19, 2025 4.0 Overall it was a good experience because I was successfully able to schedule an appointment with Vagaro and that was really the whole point of me going onto that platform. I didn’t have any hiccups throughout the process and though it’s not a software that is mind blowing or anything like that, it really doesn’t need to be. Because the reality is less is more and as long as you’ve got the basics down, which they do then you have a good product. From my experience as a customer/client I just need to go on and schedule an appointment to get a service done and I was able to do so and it’s a simple as that, especially in comparison to ones I have used that are not even as advanced, and those can be frustrating. if you think about the task at hand and the times when people usually need to schedule an appointment. They’re doing it often during quick moments they can insert into their busy life of juggling multiple things, i.e 5 minute break at work, sitting on the train ride home,or whenever they can break free from their toddler taking a nap to get that quick personal break for their own self-care or need. People are looking for scheduling their needed appointment to be easy and as quick as possible and that’s basically what it was like to use. My user experience was seamless and I would really have no reason not to recommend to a friend or colleague Pros It gets the job done. I used it as a client scheduling an appointment and it might have been early on in the technology so I’m not really sure how it is currently I’m sure it is more advanced, but it was simple enough to use and I was able to visually see the openings to schedule, etc. Cons There wasn’t too much that stood out to me necessarily, which I guess in a sense that would be what I like the least. Scheduling an appointment sometimes can be a chore and since there’s nothing really that stands out that I like the least, it would be kind of a good or bad thing. And it’s really because it was just fairly basic. Nothing that wowed me or set it apart from similar platforms. Review Source Response from Vagaro January 20, 2025 Thank you for sharing your feedback and experience with us! We're glad to hear that scheduling an appointment was seamless and that the platform served its purpose efficiently. We aim to make booking quick, simple, and hassle-free, especially for people managing busy schedules. We appreciate your insights and always work to improve while keeping things user-friendly. Thank you again and we hope you continue to enjoy convenient appointment booking whenever you need it! India C. Benefits Verification Rep Hospital & Health Care Used the software for: 1-2 years ### "Convenience at it’s best " May 31, 2025 4.0 Pros Makes scheduling/booking and processing payments easy. Also makes engagement with customers easy as well. Cons I love using this application. I have no complaints and have no cons whatsoever. It is one of the most convenient software tool. Review Source Response from Vagaro June 2, 2025 Thank you so much for the wonderful review! We're thrilled to hear you're enjoying the convenience and ease of our platform. If there's anything we can do to earn that 5th star, please don’t hesitate to let us know—we’re always looking to improve! SK Selin K. Hairdresser Cosmetics Used the software for: 1-2 years ### "Vagaro Scheduling Review! " October 26, 2025 5.0 While working as a hairdresser/in the beauty industry part-time, I found this software to be extremely useful! It keeps me on track as well as my clients. Pros Easy to navigate for both myself and clients. The best feature in my opinion is the automatic updates/reminders it sends to clients to keep everyone aligned and on time as we all have busy lives. Cons There was not really anything I didn't like! I used this software for 3 years and never had an issue with it. Review Source Response from Vagaro October 31, 2025 Thank you for sharing your experience! We’re so glad to hear Vagaro has been easy to use for both you and your clients, and that the automatic reminders have helped keep everyone on schedule. We appreciate your loyalty and are happy to know the platform has supported your business for years! KG Kim G. Brand management Cosmetics Used the software for: I used a free trial ### "Recommend to all" January 19, 2026 5.0 Good overall experience. Easy for clients and myself to use. Keeps everything organized and running smoothly Pros I like vagaro for many reasons. Easy to book and schedule appointments and keep everything organized. Cons No dislikes about it, alittle pricey compared to some but over all great and easy to use. User friendly Review Source Response from Vagaro February 9, 2026 Thank you so much for taking the time to share your experience! We’re thrilled to hear that Vagaro has made booking and scheduling easy while keeping everything organized and running smoothly for both you and your clients. That’s exactly what we aim for — a seamless, user-friendly experience that supports your day-to-day operations. We truly appreciate your honest feedback regarding pricing as well. We’re always working to deliver powerful tools and ongoing improvements that bring real value to your business. Thanks again for being part of the Vagaro community! jS joyelle S. accounting Accounting Used the software for: 1-2 years ### "like the product" December 8, 2025 3.0 Pros easy to use across multipe platforms and for payments processing as well as appointment scheduling too Cons only thing would be that the one time i needed to use customer support it was hard to get someone on the line Review Source Response from Vagaro December 9, 2025 Thank you for your feedback! We’re glad to hear you find Vagaro easy to use for payments and appointment scheduling across multiple platforms. We appreciate your note about support — we’re always working to improve accessibility and responsiveness for our users. CM Colleen M. Owner and Designer Construction Used the software for: I used a free trial ### "Vagaro Overall Efficient for Our Business" June 1, 2025 4.0 Overall efficient, with some weaknesses. Provided the essentials but limited in some features that our business needed. Pros Simply to navigate and learn, easy training process for employees, ability to view history and create reports. Cons Sometimes redundent for customers to use, inability to communicate effectively with clients, loss of information. Review Source Response from Vagaro June 2, 2025 Thank you for your thoughtful review! We’re glad to hear Vagaro has been efficient and easy to use for your team. For the concerns you mentioned, feel free to email us at support@vagaro.com with the subject line Attn: CX so our team can look into it further. We’re always looking to improve and better support your business! KC Keleigh C. ASM Retail Used the software for: 6-12 months ### "Ehhhh not worth it for the money" March 12, 2025 3.0 Pros I loved not being within a contract and for getting a card reader for free Cons It was getting way too expensive for what it was Review Source Response from Vagaro March 13, 2025 Thank you for sharing your experience! We're glad you appreciated the flexibility and free card reader. We always strive to provide the best value, and we’d love to hear more about what specific features or pricing concerns you have. Feel free to reach out—we always look for ways to improve! nT nicole T. Owner Individual & Family Services Used the software for: Less than 6 months ### "Good Service, but expensive" December 26, 2025 3.0 I loved Vagaro the use of the calendar, the free website, how I was able to colorize my clients. It was just all simple and easy to use Pros I most liked the way the customer was able to login into the system and book appointments without my help Cons Everything was great until the prices started to go up after the free trial version. And I must admit they are expensive Review Source Response from Vagaro January 5, 2026 Thank you so much for taking the time to share your experience with Vagaro. We’re glad to hear you enjoyed how easy it was for clients to book on their own, as well as the simplicity of the calendar, website, and customization features. We understand your concerns around pricing after the free trial and appreciate your honesty. Our goal is to provide an all-in-one platform that continues to add value as your business grows, and feedback like yours helps us evaluate how we can better support businesses at every stage. We truly appreciate you choosing Vagaro and sharing what you loved most about the platform. SG Shannon G. Founder Professional Training & Coaching Used the software for: 2+ years ### "Great Scheduling App for Service Providers" March 7, 2025 5.0 I started using this software after learning about it through a fellow service provider. All in all, it serves our purposes well. Pros The ease it provides allowing me to schedule my most important appointments. Cons If someone does not use my specific link, they find it difficult to get to my scheduler. Review Source Response from Vagaro March 7, 2025 Thank you for your feedback! We're glad to hear that Vagaro is helping you manage your appointments. If you ever need assistance organizing your services or making the most of our features, our 24/7 support team is always here to help! Talk to a Capterra advisor for free and get results within 15 minutes.