--- title: "Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Vagaro the right Pilates Studio solution for you? Explore 3680 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153752/Vagaro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Vagaro 4.7 (3680) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Vagaro Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews AM Alessandra M President of Berklee Management ClubMusic, 10,001+ employeesUsed the software for: More than 2 years. “We use Vagaro to manage our rehearsal studio rentals and our music academy classes, and this software has literally saved my daily organization.“ July 6, 2026 AN Amanda N OwnerCosmetics, Self-employedUsed the software for: 1-2 years. “The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to collect fees to protect my business so that is an unfortunate side of it as well as I do not like that, you cannot customize the amount of a deposit per an appointment that it has to be a set amount per service.“ April 15, 2026 SL Sai Akshith L AssistantshipEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Vagaro provides a reliable and scalable platform for managing client appointments and business operations smoothly, making it a solid tool for service management.“ July 2, 2026 Carlos B OwnerCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “After purchasing the hardware, we quickly discovered that the system is highly restrictive and essentially locked down, limiting our ability to integrate additional front desk accessories and hardware.“ May 20, 2026 MG Mailen G ClientCosmetics, Self-employedUsed the software for: 6-12 months. “Overall, Vagaro is a powerful business management tool, especially for salons, spas, and service-based businesses. Once you get familiar with the platform, it becomes very useful for managing day-to-day operations.“ June 6, 2026 JH Julie H Owner and Licensed EstheticianHospitality, Self-employedUsed the software for: 1-2 years. “Every time I rebook a customer, I am forced to enter that it is a returning guest and Vagaro should have the intelligence to know that if I am "REBOOKING" a customer - to know that it is a repeat customer.“ April 13, 2026 DB Diane B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The customer support is reliable and helpful, and the reporting and bookkeeping features make it easy to stay organized and keep track of performance. While the system can be a bit slow at times and the online store categories could be more customizable, the benefits definitely outweigh the drawbacks.“ April 10, 2026 HT Holly T Owner and nail artistCosmetics, Self-employedUsed the software for: Less than 6 months. “I also don’t like that I have to pay $10 a month of customers to leave a card on file and use a payment processing system.“ April 13, 2026 ## Showing most helpful reviews Showing 1-25 of 3680 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ramika G. Salon owner Consumer Services Used the software for: 2+ years ### "Highly recommended" April 11, 2026 5.0 My clients love the online booking option but my older clients get confused and need guidance when making an appointment. I love that appointments can be made 24/7 Pros The convenience for both myself and my clients. Everything you need for your finances, services, follow ups, reminders and user friendly. Cons Only when there is a glitch in the system and you're trying to check ppl out or book appointments can be frustrating Switched from [Booker](https://www.capterra.com/p/90708/Booker/) I wasn't completely satisfied with there service and didn't have as many features Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has made things convenient for both you and your clients, especially with 24/7 booking and built-in tools for managing your business. We also appreciate your feedback on occasional system interruptions during checkout or booking, our team would like to take a closer look and help get that resolved—please reach out to support@vagaro.com or 925-464-1932. BS Betty S. Medical Massage Therapist Medical Practice Used the software for: 2+ years ### "Credit card options" October 5, 2026 5.0 I’ve had great luck with it and had really good luck when I set up my website as well. They were very helpful. Pros I feel like it’s easy to use. I feel like when you contact support they’re very helpful. I like the new way they have what your income is expected for the week and the day on the home page. Cons I wish when someone used their credit card that there was an option to add it to their profile without going through all the steps of manually putting it in. I don’t care for how they have to put the tip in sign and then you run the card. I would like it a lot better if we could just run the card and then do the steps. Review Source Response from Vagaro October 8, 2026 Thank you for the 10/10 review, Betty! We’re glad to hear Vagaro is easy to use and that our Support team has been helpful. We also appreciate your feedback on the credit card and tipping process. We’ll be sure to pass your suggestions along to our team! Carlos B. Owner Cosmetics Used the software for: 2+ years ### "Good for Solo Stylists, NOT for Multi-Location Salons" May 20, 2026 1.0 Vagaro may work well for independent suite renters, solo stylists, or smaller studio environments where operational demands are simpler and downtime impacts fewer people. The platform has features that can be useful in those settings. However, from a true multi-location business operations standpoint, our experience has been very different. When managing multiple teams, front desk staff, schedules, client communication, and payment processing across locations, reliability, flexibility, and offline accessibility become critical. Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests. Pros User-friendly interface and can work well for independent suite renters, solo stylists, or smaller studio environments. Cons Extremely disappointed with and the lack of transparency surrounding support, hardware compatibility, and overall system reliability. We invested in the PayPro & Go system based on how it was marketed "as a seamless front desk and mobile checkout solution designed to scale with and support growing businesses." Unfortunately, our experience has been very different. After purchasing the hardware, we quickly discovered that the system is highly restrictive and essentially locked down, limiting our ability to integrate additional front desk accessories and hardware. This was not clearly communicated during the sales process and did not align with the flexibility and scalability that were presented to us. What made the situation even more frustrating was learning about the strict no-return policy only after realizing the hardware would not meet our operational needs. We were left with a costly setup that does not function the way we were led to expect. The reliability issues have been even more concerning. System status updates frequently indicate that services are operational when, in reality, there are significant disruptions. When the platform experiences outages, there is virtually no offline functionality available. Staff lose reliable access to calendars, appointment details, client notes, and payment processing. For businesses that rely heavily on scheduling software to operate efficiently throughout the day, this creates major operational challenges. As a multi-location salon business, outages like these are far more than a minor inconvenience. They can disrupt operations across multiple teams and locations for an entire day. When your business depends on software for scheduling, client management, and payments, there should be a dependable backup or offline mode available. From a true multi-location business operations standpoint, our experience has been very different. When managing multiple teams, front desk staff, schedules, client communication, and payment processing across locations, reliability, flexibility, and offline accessibility become critical. Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests. Support has also been disappointing. Responses are often vague, information is inconsistent, and there seems to be very little accountability when trying to resolve ongoing issues. We expected transparency, flexibility, and dependable support from a company positioning itself as an all-in-one business solution. Instead, our experience has felt restrictive, misleading, and deeply frustrating. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Vagaro While evaluating salon software, we also considered several other platforms alongside our primary options. Review Source Response from Vagaro May 27, 2026 Thank you for taking the time to share such detailed feedback about your experience. We understand the challenges that can come with managing a multi-location business and how important reliability, clear communication, and operational flexibility are in those environments. We appreciate you acknowledging the areas that have worked well for smaller teams while also sharing where your experience has fallen short for your business needs. Feedback like this is valuable and helps provide additional insight into the needs of larger operations and front desk workflows. We’d also like to note that purchases made through Vagaro are subject to agreed-upon terms and policies at the time of purchase, including the applicable return policy for hardware products. We’d welcome the opportunity to continue the conversation and review any ongoing concerns with your setup, hardware, or workflows further. Please feel free to contact support@vagaro.com or call 925-464-1932 Ext. 2. BS Brion S. Lead Product and Design Manager Computer Software Used the software for: 2+ years ### "I am happy that most of the time (or at least some of the time) Vagaro does work" July 20, 2026 5.0 We use the bot to book our clients through AI booking online function now. Loading times of the reports might take a bit though. Pros They seem to have everything in one area; like with their own inventory system, their own payroll system, and the ability to schedule appointments. However, I did get an honest-to-goodness reply back from someone named \[sensitive content hidden\] from Support. I'm very surprised, as this doesn't happen too often in the world of software customer service. Cons The set up for Vagaro was a total nightmare and way too complicated. When it comes to moving a "split segment" or even an appointment, the appointment book seems extremely difficult to navigate through to edit. Review Source Response from Vagaro July 21, 2026 Thank you for taking the time to share such detailed feedback. We're glad to hear you've found value in having your scheduling, inventory, payroll, and other business tools all in one place, and that you had a positive experience with our Support team. We also appreciate your honest feedback about the setup process, appointment management, and report loading times. Insights like yours help us identify opportunities to improve, and we'll be sure to share them with our team. Thank you for choosing Vagaro! VT Vani T. President Staffing and Recruiting Used the software for: 2+ years ### "I'm happy it does not make the rest of our calendar explode" August 25, 2026 5.0 We teach many group fitness classes and Vagaro helps prevent us from scheduling ourselves over each other so that is one less headache for me to worry about. Plus I already need to go re-arrange the backroom anyway. This system eliminated a lot of email tag backs and forth. Honestly I am just grateful that the payments are processed via Stripe and I don't have to be constantly fixing the problem daily because before Vagaro we were complete chaos. Pros Vagaro works ok I guess since at least clients can use Vagaro to schedule themselves rather than call me. Zoom links normally work. I'm glad it handles all of the instructors' time as well because I thought the whole thing would crash within the first week like our previous app did. We get few complaints about clients. Cons My biggest complaint is that if you try to export multiple appointments the site will freeze and turn black (which is crazy, especially when you're trying to save data). Review Source Response from Vagaro September 1, 2026 Hi Vani, thank you for sharing your experience with Vagaro! We’re glad to hear that Vagaro helps keep your instructors’ schedules organized, makes it easier for clients to book themselves, and reduces some of the back-and-forth for your team. We also appreciate you highlighting the value of keeping your group fitness classes running smoothly. We’re always looking for ways to improve, and your feedback is valuable to us. Thanks again for sharing! KS Kelleigh S. Esthetician Cosmetics Used the software for: 2+ years ### "Seamless accessibility " September 22, 2026 5.0 Vagaro streamlines my business by taking away the added stress of personally having to schedule and communicate with clients. Pros As a Vagaro business user for almost 10 years, it is easily accessible for client booking and customizable to fit all of my business needs. Cons Some clients have been unable to utilize the app leading to having to contact me directly for booking, this is rare but does occur. Vagaro’s add on expenses for services do add up and can be expensive as a monthly cost. Review Source Response from Vagaro October 6, 2026 Hi! Thank you for sharing your experience! We’re glad Vagaro has helped take some of the stress out of scheduling and communicating with your clients. We really appreciate you being part of the Vagaro community! AT Aaron T. Barber and Dreadlock Specialist Consumer Services Used the software for: 2+ years ### "The Loc Opulence by Teezy loves Vagaro" September 24, 2026 5.0 Pros I love literally everything about Vagaro! This software truly helps the business run smoothly and stress free. Cons The only thing that I can think of is that clients can’t change card on file at time of checkout. They have to go into the profile to change the card after checkout. Review Source Response from Vagaro October 6, 2026 Hi! Thank you for the kind review! We’re so glad to hear Vagaro has been a great fit for your business and that you’re enjoying the platform. We appreciate you taking the time to share your experience! DB Delorean B. Barber Public Safety Used the software for: 2+ years ### "Barbershop " September 23, 2026 5.0 10 out of 10 hands down will definitely recommend it. Suggest that everybody that’s in the business of being an independent contractor they should go out and try this. Pros How it keeps all my business prioritized as well as the different features to help grow my business as well as a different feature features and updates that it does throughout the month Cons The glitches when I’m trying to check out and it freezes and it takes like a day to come back when the app is just unresponsive Review Source Response from Vagaro October 6, 2026 Hi! Thank you for sharing your experience! We’re glad Vagaro has been helpful for your barbershop and that you’ve found the platform easy to use. We also appreciate your feedback on the areas that could be improved! LM Lilyana M. Planning and Sustainability Professional Human Resources Used the software for: 2+ years ### "A practical solution for managing appointments" September 6, 2026 4.0 Pros Easy appointment scheduling, useful customer management features, online booking options, reminders help reduce missed appointments, practical tools for managing daily administrative activities, convenient for businesses that handle many appointments. Cons the platform can feel complex when using several features, some functions require time to understand, customization can take effort, and it may offer more features than I need for basic administrative tasks. Review Source Response from Vagaro September 10, 2026 Thank you for sharing your feedback! We’re glad to hear Vagaro’s scheduling, online booking, reminders, and customer management tools are helping make your business operations easier. We also understand that with a wide range of features, it can take some time to get comfortable with everything and customize the platform to your needs. We'd love to help you get more familiar with the software and want to offer you a complimentary session with a Vagaro expert. Visit mysite.vagaro.com/vagarouniversity and book a General One-on-One session under Training and Membership using promo code COMMUNITY. We appreciate you taking the time to share your experience with us! Arsalan A. Pharmacy assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simple, convenient and user friendly " September 28, 2026 5.0 Value for money platform with easy booking, payment and buisness management gadgets.it also makes scheduling and managing appointments simple. Pros Vagaro is user friendly, online booking is easy and accessible and its value for money. It saves time with its useful payment features Cons It can be expensive for built in features as it costs extra. I believe the mobile experience can be improve. Review Source Response from Vagaro September 29, 2026 Thank you for taking the time to share your feedback! We're glad to hear that Vagaro's online booking, payment features, and scheduling tools have helped save you time and manage your business. We also appreciate your feedback on add-on pricing and the mobile experience, as it helps us identify areas for improvement. ND Nicole D. Massage therapist Alternative Medicine Used the software for: 2+ years ### "Love Vagaro! " April 10, 2026 5.0 Great product. Couldn’t imagine using anything else. I like how you have separate pricing options for items you use instead of a large flat fee for stuff you wouldn’t use! Pros It is a great system for client management and scheduling as well as appointment management. You can easily keep track of clients and how many appointments they have had as well as memberships and other purchases. Online booking is completed with ease. The pricing for the product is reasonable. Customer support is also very helpful in answering questions and resolving issues. Cons Sometimes there are issues when Vagaro’s system goes down and you can’t access needed information but this is very rare. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Features and pricing were a huge factor in making the switch. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been working well for client management, scheduling, memberships, and online booking, and that the flexible pricing options fit your business needs. We’re also glad our support team has been helpful when questions come up. We hear your note about rare system access issues during downtime, that’s helpful feedback and we’ll share it with our team. Really appreciate you choosing Vagaro for the features and pricing, and we’re happy it’s become such a strong fit for your business! TE Ty E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro is a great place to start" April 10, 2026 3.0 Overall, I've had a very positive experience with the software and would recommend it to many people. However, I don't think it is the most suitable product on the market for my company, at the moment - particularly for schedule and appointment management, inventory, and online booking. Pros I love that the company has sped up its features/updates release cycle. I feel like it's constantly improving. There is a lot of value for the money. I also think Vagaro has an extremely intuitive and user-friendly interface. Cons As a natural hair care salon, I feel like the software makes it evident that the company does not understand our workflows and how they differ (significantly) from cut/color salons. As much as I love the software, this weakness really creates pain points that can't be overlooked or ignored. Additionally, I get frustrated with the fact that Vagaro uses features (i.e. referral tracking/rewards) for its own business, that it doesn't provide to its users. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing Vagaro I loved that there was a free trial. Once using the software during the free trial, it was so easy to use, and had a version of so many of the features we desired, that we stuck with it. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Needed a more comprehensive/robust system Review Source Response from Vagaro April 14, 2026 Love hearing that you’ve seen consistent improvements and that you find the platform intuitive and valuable overall. Great to know the free trial helped you get comfortable and see the range of features firsthand. We also really appreciate your detailed feedback around natural hair care workflows, as well as your thoughts on referral/rewards functionality. That’s really valuable insight and we’ll share it with our team as we continue improving the platform for different business types and specialties. Glad Vagaro has been a strong fit for your business overall, and thanks again for taking the time to share such thoughtful feedback! SG Susan G. LME Consumer Services Used the software for: 1-2 years ### "Vagaro should be the first step in your new successful journey. " April 10, 2026 5.0 Absolutely incredible! As a first time business owner, Vagaro has been Indispensable for me. There are so many valuable reports to help keep your business on track. It is easy to navigate Pros The customer support is phenomenal!! I cannot stress this enough. The onboarding is professional and really helps a new customer navigate the site with ease. Although the site itself is super intuitive, there are some great tips, tricks and resources available in any one on one session you may need for your business. The online booking is a breeze. Even my clients in their advanced years have been able to book services seemlessly. And as far as client management is concerned, it’s easy to query information and statistics that help to grow your business. Scheduling and appointment management is a breeze! I love that using Vagaro on your phone is easier than in a tablet or traditional desktop computer. I don’t use the shift management options. Cons The inventory can be clunky. I wish there was a way to merge products if they have been duplicated. Also I’d like an easier way to subtract products. Sometimes the count is incorrect and when I go back to amend it it doesn’t have a toggle for mistaken count. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro I liked the platform more than the mind body option. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know Vagaro has been so supportive for you as a first-time business owner and that onboarding, support, booking, and client management have all made things feel easier and more seamless for you. Great to hear the mobile experience and reporting tools are also helping you stay on top of your business. We hear your feedback on inventory management, especially merging duplicate products and adjusting counts more smoothly. That’s really helpful and we’ll share it with our team as we continue improving the inventory experience. Really appreciate you choosing Vagaro over Mindbody, and we’re glad it’s been an indispensable tool for your business! YL Yasmine L. Licensed Esthetician Cosmetics Used the software for: 2+ years ### "Best booking platform I’ve used" April 10, 2026 4.0 Vagaro is very helpful for me and my business, the customer support is top tier. The Facebook page has very useful at times. Pros I love how easy Vagaro makes managing my business and the à la cart options that are available to add. Cons I wish I could sell classes and have the option to adjust deposits per service not as a whole. Example, my service deposit is 20% across all services, I’d like to be able to change it for different services. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity did not offer client sms texts or reviews on the landing page at the time but now they do. I’ve thought about switching back because of the price but I do like the overall look of Vagaro. Review Source Response from Vagaro April 14, 2026 Glad to hear Vagaro has been helpful for managing your business and that the à la carte options and support team have been a strong fit for you. Great to know the platform’s overall look and experience are working well for you too. We hear your feedback on class selling and the ability to set different deposit amounts per service instead of a global setting. That’s really helpful and we’ll share it with our team as we continue improving flexibility for different business types. Appreciate you choosing Vagaro and sharing your experience with us! AMN Ana Maria N. Owner Consumer Services Used the software for: 2+ years ### "best mobile app for salon " April 10, 2026 4.0 Overall, I love the usability of this appt. Love that it's also a mobile app for when you're on the go and need to book an appt. Love the new look. Pros easy to use, scheduling management is great. beautiful interface and display. Love that you can see your whole schedule for the week, month, or day. Cons Please set up perpetual standing appt option. Painful to advance standing appts every 2 years. Please increase font size, not enlarging appt field. We need to see the client names. BIGGER LETTER SIZES! Lastly when searching future appts for a client, we need to see the one that's next first, not the one 2 years from now. We need to scroll a lot to find the next future appt. And would also like to see the day of the week when searching a future appt, not just the date. Day of the week is important. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Meevo did not have a mobile app at the time about 12 years ago. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that you’re enjoying the usability, mobile access, and the updated look, and that having everything in one place helps you manage your schedule so easily. We also really appreciate the detailed feedback on standing appointments, search behavior, and display readability—our team would like to take a closer look at these suggestions for future improvements. AB Antoinette B. Owner Cosmetics Used the software for: 6-12 months ### "Happy customer here" April 10, 2026 5.0 Overall, I’m happy I plan to have Vagaro for a long time. As long as they continue to support Stylist and Artist the way they do I will support them. Pros I like that it was not just a scheduling app, but it included marketing and CRM. It very much help support you becoming a better business because it includes those things that as a newer artist or stylist, you may not have thought of and as an older Artist and Stylist it just makes it easier so you’re able to do it even when you’re busy with clientele Cons I think what I like least about it is the queue. I feel like I will post a promo with a specific time but then by the time it gets put out it’s thrown off the whole time and it doesn’t allow me to edit like if I post something on Sunday to end on midnight, but it doesn’t go out until 9 PM. It’s too late. I also wish that they did more advertising or marketing around highlighting businesses to help us get more clientele. I’ve never received any clientele through the Vagaro app. Every client I’ve had has been one that I’ve pushed through myself. Switched from [Acuity PPM](https://www.capterra.com/p/183090/Acuity-PPM/) I was with acuity at another salon and I hated it. I switched because I wanted something that was easy. It offered all the services I want including subscription payment marketing in this worked. Review Source Response from Vagaro April 20, 2026 Love this! So great to hear Vagaro has helped support both the business and marketing side, making things easier whether you’re just starting out or managing a busy schedule. We also appreciate your feedback on the promo queue timing and visibility for client growth, our team would like to take a closer look at those areas for improvement. SB Shannon B. Cosmetologist Consumer Services Used the software for: 6-12 months ### "Disappointed and dissatisfied " April 12, 2026 2.0 Very frustrating. Schedulicity was so much better.I had used Schedulicity for almost 20 years, I believe, and was very happy. Pros The option to charge clients if they cancel within a specific time frame. Also booking recurring appointments for an entire year is very easy . Cons Almost everything. I was forced to switch from Schedulicity. Everything is way more complicated on my end and the clients end. The amount of clicks needed to checkout an appointment is ridiculous , it takes so much longer, they dont give you a dollar amount up front for the upcoming week, you have to dig deep to get it. I won't get my money deposited until almost noon the next day! And I cant see the amount being deposited once its in process. My clients are connstantly textimg me because something isn't working when trying to book online. It lets people book outside my hours when cleanup time is added to an appointment. There are so many things, these are just a few. Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Vagaro They didn't have the same products as Schedulicity Switched from [Sched](https://www.capterra.com/p/125306/Sched-org/) I was forced, Schedulicity was aquired by Vagaro Review Source Response from Vagaro April 20, 2026 We appreciate you sharing this detailed feedback, and we understand the frustration in adjusting after your transition from Schedulicity. We’d like to take a closer look at the checkout flow, booking rules, payout visibility, and online booking behavior you mentioned (including hours and cleanup time settings). Please reach out to support@vagaro.com or 925-464-1932 so our team can review this with you directly and help troubleshoot each area. TM Tasha M. Cosmetologist Consumer Services Used the software for: 1-2 years ### "Salon suit must have" April 8, 2026 5.0 I’m so glad I chose Vagaro—it truly makes my workday easier and more efficient. My clients love the convenience of online booking, and the seamless checkout process creates a smooth, professional experience from start to finish. Pros Vagaro is incredibly user-friendly and keeps my day running smoothly. It helps me stay organized with my appointments and client formulas all in one place, which is a game changer. I also love that my clients can easily book online at their convenience. The automated reminders and confirmations are a huge plus—they save me time and reduce no-shows. And to top it off, the checkout process is quick and seamless. Cons I wish it were easier to track retail sales and product usage. It doesn’t integrate well with other programs that offer these features. It would be great if it connected directly with suppliers, allowing me to order products with the click of a button instead of having to do it manually. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Easier to use and had other stylists recommend Review Source Response from Vagaro April 11, 2026 Thank you for sharing your experience, Tasha! We’re so glad to hear that Vagaro is helping you stay organized, streamline your day, and provide a smooth booking and checkout experience for your clients. We appreciate your feedback regarding retail tracking, product usage, and supplier integration. Insights like these are very helpful as we continue improving inventory management and exploring ways to enhance workflow efficiency. You're always welcome to submit a feature request as our team reviews these regularly. Here is the link to submit one: https://feedback.vagaro.com/forums/915991-feature-requests If you need assistance with optimizing your setup or navigating specific features, our Support team is always happy to help. Your can reach them at support@vagaro.com or call 925-464-1932 Ext. 2. Thank you again for your feedback. Happy booking! HR Hayley R. Owner Alternative Medicine Used the software for: 6-12 months ### "Great for scheduling" April 14, 2026 5.0 Pros Vagaro is extremely customizable and gives me a lot of control over my schedule and services. I love that I can: •Set specific services to be available only on certain days or times •Adjust availability by room or provider •Easily manage bookings, payments, and client info all in one place It’s especially helpful for a service-based business because I can fine-tune my offerings and create a schedule that actually works for how I operate day-to-day. Cons There are a few areas that could be improved: •The automated booking confirmation emails are pretty limited in customization — I’d love the ability to add images and create a more branded, client-friendly experience •Notification settings can be unreliable from the client side — if a client has text notifications turned off, they may not receive reminders, which can lead to missed appointments •Overall, I’d love to see more flexibility in how client communications are designed and delivered Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Vagaro definitely way more cost effective to use vagaro !!! Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Set specific services to be available only on certain days or times Adjust availability by room or provider Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s customization for scheduling, providers, and services is giving you strong control over how you run your day-to-day operations, along with keeping everything—bookings, payments, and client info—in one place. We also really appreciate your thoughtful feedback on email customization, branded communications, and client notification reliability. Our team would like to take a closer look at these areas as we continue improving communication tools and overall client experience. DK Donna K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Love, love, love Vagaro!" June 2, 2026 5.0 It has been positive and usually I can find answers in the programs help areas regarding any issues. Pros It is easy to use and continues to add features that are extremely helpful in running my business. Scheduling is easy and having reminders sent to customers is so helpful. There are great tools to utilize such as forms that you can create and customize to fit the needs of your business. They have great customer support and follow-up. The value for your money is worth every dollar spent and you can upgrades, if you want. It leaves you to make key decisions on features if you want them. You are not forced into having features you won't utilize. I have been using Vagaro since 2016 and will continue to do so. You won't be sorry!!! Cons That you need to pay extra on top of regular charges to get your deposit sooner. I also wish the new website was easier to use. Review Source LS Lynn S. Owner esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Glad I found it" April 10, 2026 5.0 I wouldn’t trade it for the world! It’s perfect for my needs and also has growing brand recognition in the spa industry and is trusted . Pros Vagaro integrated seamlessly with my bookkeeping software . It is easy to navigate and managing the back end is handled easily with their tutorials . I can keep all my client purchases and notes in one place as well as uploading any photos or documentation. Employee onboarding is very easy and o it takes minutes. Cons The clients complain there’s too many steps to logging in to use it on their end. I wish they could figure out a way to make it quicker and avoid an actual password interface. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Too difficult and no quick books integration Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has integrated smoothly with your bookkeeping software and made managing clients, notes, and onboarding simple and efficient for your team. We also appreciate your feedback on the client login experience, our team would like to take a closer look at ways to make that process quicker and more seamless. GU Gaby U. Salon owner Cosmetics Used the software for: 2+ years ### "Most client friendly software, needs updates for non-hairdressers " April 10, 2026 3.0 I’ve been with them 5 years and have tested other software in hopes to change but what keeps me is how easy it is for clients to book and use the system. Otherwise I would’ve left long ago. Pros I like that it’s client friendly for the most part. Having the option to add photos to describe the services is a plus. Clients also like the waitlist option and how it instantly notifies them of openings. Cons The updates they’ve done are useless for most solo business owners. There’s not enough tailoring options for non-hairstylists to use for client appointments times. Sometimes the customer service reps are a bit snarky when you’re asking for help. The price is high and their processing fees are higher than most other booking softwares. What saves them is how easy it is for clients to book. Review Source Response from Vagaro April 14, 2026 Glad to hear the platform has stayed client-friendly for you over the years and that features like photos, the waitlist, and instant opening notifications are helping fill your schedule. It’s also great to know client booking ease is what’s kept you with Vagaro for the past 5 years. We hear your feedback on updates feeling less tailored for solo providers, limited customization for appointment timing needs, customer service interactions, and pricing and processing fees. That’s really valuable insight and we’ll share it with our team. Appreciate your honesty and your long-term use of Vagaro, and we’re glad it’s still supporting your booking experience even while there are areas you’d like improved. JJ Jenna J. Owne master Cosmetologist Health, Wellness and Fitness Used the software for: 2+ years ### "9 years Vagaro user" April 10, 2026 5.0 Costumer support has been great. Wish we would get notified when updating. Having to redownload credit card processing when busy after an update has always been challenging and annoying when i wasnt expecting an update. Also sometimes less is more. The reports, all the stylist really need as far as inventory reports goes is backbar on hand start of year and end of year. (Products we buy to use on clients, like color) Then separate report for just Retail same report beginning of year dollar amount and end of year. We need the dollar amount end of year for taxes. Pros Daily/weekly tracking. And how it keeps track of my inventory. All my clients love the weekly reminder and hour. Cons Last update they got ride of the weekly dates on the home page. To jump ahead 1-8 weeks. I rebook my clients 2 appts ahead and getting rid of that widget has made it take longer to check out my clients, with havinf to do more clicks. Also express checkout should included past appts and products. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your detailed feedback! We’re glad to hear you’re finding value in the tracking, inventory tools, and client reminders, and that our Support team has been helpful when needed. We appreciate your insights regarding recent updates, checkout flow, reporting needs, and update visibility. Feedback like yours is important as we continue refining workflows and improving the overall experience for busy professionals. We also value your suggestions around inventory and reporting structure, especially for year-end tracking and tax purposes, as well as your thoughts on streamlining features for efficiency. Thanks again for your continued support of Vagaro and for taking the time to share your experience! MC Madison C. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great app overall " April 8, 2026 5.0 Pros I’ve had a really great experience using Vagaro. The platform is very user-friendly and makes booking appointments quick and simple for both me and my clients. Everything is easy to navigate, which saves a lot of time during busy days. Their pricing is also very reasonable for everything they offer. Overall, it’s been a reliable and efficient booking system that I’d definitely recommend. Cons I’ve had a really great experience using Vagaro overall. The platform is very user-friendly and makes booking appointments quick and simple for both me and my clients. It’s easy to navigate, which helps a lot on busy days, and the pricing is very reasonable for everything it offers. The only downside I’ve noticed is that the app can freeze at times, which means I have to close out and reopen it more often than I’d like. I also wish there was a built-in feature to easily send a follow-up text or request reviews from clients after their appointments. Other than that, it’s been a reliable and efficient booking system that I’d definitely recommend. Review Source Response from Vagaro April 10, 2026 Thank you for sharing such a thoughtful review, Madison! We’re glad to hear that Vagaro has been a reliable and user-friendly booking system for you and your clients, and that it’s helping you save time during busy days. We appreciate your feedback regarding app behavior and your suggestions around post-appointment follow-ups and review requests. Insights like these are extremely valuable as we continue improving performance and expanding features to better support your business needs. If you ever need assistance or want help exploring existing tools that may support follow-ups or client outreach, our Support team is happy to help. Simply reach out at support@vagaro.com or call 925-464-1932 Ext. 2, and a member of the team can assist. Happy booking! AA Anna A. Lash Artist Cosmetics Used the software for: 2+ years ### "Lash Artists Love Vagaro" April 8, 2026 5.0 My overall experience with Varo has been great! My clients are able to book their appointments at their own convenience without back-and-forth Messaging. It has saved me time and energy which I’m able to put back into my business. I have had some isolated incidents were clients have not been able to open the booking site whenever I copy the link and send it through messenger. And I’ve also had clients unable to book for various reasons, but that rarely happens. I would say that happens one in 25 bookings. The majority of my clients have been satisfied with my Booking system. Pros I love how easy Vagaro is to use for me and my clients. Online booking is a breeze and it takes the load of managing my schedule off of my shoulders. Cons At times I wish clients could book as a guest and not have to create an account. I feel as if it may deter clients from booking since it is a bit of a longer process compared to other booking systems. Review Source Response from Vagaro April 10, 2026 Thank you for sharing your experience, Anna! We’re so glad to hear that Vagaro has made online booking easy for you and your clients and has helped save you time and energy in managing your schedule. We appreciate your feedback regarding guests needing to create an account - stay tuned for an exciting release soon! Regarding your notes on occasional access issues when sharing booking links. Insights like these are very helpful as we continue improving the client booking experience and overall accessibility. If you ever need assistance or want us to take a closer look at any booking concerns, our Support team is happy to help. You can reach out at support@vagaro.com or call 925-464-1932 Ext. 2. Happy booking! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.