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Discover Vagaro® – the award-winning, HIPAA and EMR compliant software tailored for medical spas. Set up your account in minutes with Vagaro® AI. Streamline your business with automated appointment reminders, custom forms & SOAP notes, inventory management, and charting. Join 220K+ professionals on Vagaro®. List your business on the Vagaro® Marketplace for free and keep 100% of the commission. Use Vagaro® payment processing & Pay Later option, so you can sell more and get paid anytime, anywhere, on any device. Try Vagaro® 30 days for FREE.
Provider
Vagaro
Located In
United States
Foundation
2009
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Live Online, Webinars, Videos, In Person, Documentation
Support
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
Trusted by over 220,000 beauty & wellness businesses & professionals. From powerful online bookings to secure payments, Vagaro handles your business so you can focus more on what you love.
Content Source: Vagaro
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Reviewers have mixed feelings about Vagaro's customer service. They commend the platform for its responsive and helpful support team, which is available to assist with setup and ongoing issues, and appreciate the integration with other tools and the ability to customize services. However, some users report dissatisfaction with the quality of customer service, citing slow response times, unhelpful interactions, and difficulties with service customization and user interface navigation.
Users praise Vagaro's client management capabilities, highlighting its effectiveness in organizing and maintaining client information. They find the system user-friendly, allowing them to easily track client notes, manage client communication, and enhance client engagement. Additionally, the platform's features for client retention and feedback collection are highly valued, as they help businesses build stronger relationships with their clients and improve overall service quality.
Pros
Super easy and on the go with the app on phone. When transferring accounts , reps were very helpful with getting all information and calendar moved over successfully.
Pretty fantastic for a startup and about a third of the cost of Mind Body. Also, if you have any sort of computer/mobile skills, you can figure it out just fine.
My Clients also appreciate how user friendly it is, and I couldn't agree more. When i have an issue they help me fix it expeditiously Thank you for creating such a well put together software.
I love the mobile version. Clients love it too, the txt reminders are super handy, and booking on line is easy as well for them.
Cons
They put it off by sending me an email, saying that vagaro is not able to compensate me for the lost money.
Poor customer service with and attitude. Difficult to use for for more then 1-2 people.
They refuse to allow me to have access to my account for the service for November that I paid for. They also refuse to refund the charge from the same day my account was canceled.
I he worst thing I have experienced is that about 20% of my clients Emails come up as duplicate email and it deletes the email from my client page.
Most Recent Video User Review for Vagaro
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Thank you for your valuable feedback on our software! We truly appreciate you taking the time to share your thoughts with us. We'd love the opportunity to connect with you further to explore ways we can enhance our software based on your insights. Let's schedule a time to discuss and collaborate on improvements together.
Vagaro Review: Very Simple, User Friendly Platform to Use!
Chermaine C.
"Excellent time management tool for startups and SMEs"
Overall: Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.
Pros: Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.
Cons: I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.
"A rock-solid basic booking tool"
Overall: I've been a user of vagaro for several years, booking appointments through the application. It works well both on a mobile device a desktop device. The system response time is quick, receiving confirmation emails after a booking is made that can also sync with your calendar. This tool is straight forward, easy to use, and I personally have nothing negative to say about the application.
Pros: Easy to use booking tool with lots of options when selecting menu items (services)
Cons: It's a fairly basic application that doesn't seem to have a ton of features; however, it excels at the basics, which is all you really need.
Vendor Response
"User Review"
Overall: A little clunky and hard to navigate, despite simple and minimal aesthetic
Pros: Simplicity of use and consistencies between user profiles. Ease of use for consumers.
Cons: Mobile app ease of use, hard to find some aspects of scheduling from phone and editing features. Limited to admin use rather than all employee accessibility.
Vendor Response
"On the fence, but TRIAL IS SO USEFUL IN UNDERSTANDING THE SOFTWARE!"
Pros: Not sure how I feel about it. I have completely mixed views. I signed up for a trial period, when I thought my business would be opening in May, It is now September and I am about to open. The trial period, did not let me obviously try the debit card or payment options. Then from my understanding if you didn't click to continue the trial period, you were no longer getting the service. Yet I am being asked to pay $40.00, $35.00 plus a late fee, for service used in June. But my trial period was end of May to June, so this put me off. THEN they locked me out of my account and are asking me to pay a past due balance of $40.00 but what will happen then, that's just to unlock my account and then are they going to charge me for what more months of NON -USAGE. I sent emails but they bounced back with literally, we've detected key words in your email that this filter system won't allow anyone to respond to. Now imagine if I were up and running and this happened? When I was using the trail period, here is what I somewhat liked: The landing page The reminders although I felt like the customer emails were lacking in personal touch and were standard, and seemed very automated to me and "cold." I couldn't figure out how to personalize it. Then the location was neat, but again. The email reminders were a little one liner, reminder but something about them felt off putting. Not sure, I did find the landing page creation challenging but nonetheless they give you a landing page. The add ons are expensive so for a software all of a sudden you can come up to over $200 I get it, but why is there nothing for a start up, entrepreneur? The $50.00 program seemed ideal and overall it seems like a good software but this $40.00 is absolutely offputting to me, so if I pay them and still can't access my account, they would have gained $40.00 for me for after a trial period where I was not using the program? So I don't know. BUT i do suggest doing the trial period. I 've done several with some others and so far, nothing seems to be wowing me or they're way to expensive for my start up.
Cons: Their capacity to shut your account down if there is a missed payment. Imagine running a business and that happens.
Vendor Response
"Vagao - Easy to use, schedule and manage Appointments"
Overall: My overall experience has been excellent as I use this to book personal related self care appointments - haircuts,
Pros: Ease of booking and finding services around or near me geographically.
Cons: Hard to use on browser internet as opposed to the app
Vendor Response
