# Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vagaro the right Spa solution for you? Explore 3627 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3627) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Reviews of Vagaro Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews DB Diane B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The customer support is reliable and helpful, and the reporting and bookkeeping features make it easy to stay organized and keep track of performance. While the system can be a bit slow at times and the online store categories could be more customizable, the benefits definitely outweigh the drawbacks.“ April 10, 2026 AN Amanda N OwnerCosmetics, Self-employedUsed the software for: 1-2 years. “The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to collect fees to protect my business so that is an unfortunate side of it as well as I do not like that, you cannot customize the amount of a deposit per an appointment that it has to be a set amount per service.“ April 15, 2026 CT Courtney T Business OwnerCosmetics, Self-employedUsed the software for: Less than 6 months. “The platform helps streamline bookings, reduce no-shows with automated reminders, and keeps everything organized in one place.“ April 10, 2026 JH Julie H Owner and Licensed EstheticianHospitality, Self-employedUsed the software for: 1-2 years. “Every time I rebook a customer, I am forced to enter that it is a returning guest and Vagaro should have the intelligence to know that if I am "REBOOKING" a customer - to know that it is a repeat customer.“ April 13, 2026 Monica D OWNERE-Learning, 2 - 10 employeesUsed the software for: I used a free trial. “I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing, API, and other technical items, helped save time.“ January 4, 2026 JB Julia B Owner Esthetician Massage TherapistRetail, Self-employedUsed the software for: More than 2 years. “One main issue is the marketing email "queue", if I want to pre plan an email campaign, odds are it won't go out at the time specified.“ April 10, 2026 TM Tasha M CosmetologistConsumer Services, Self-employedUsed the software for: 1-2 years. “The automated reminders and confirmations are a huge plus—they save me time and reduce no-shows. And to top it off, the checkout process is quick and seamless.“ April 8, 2026 AW Ashley W Massage therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Sometimes it won’t allow my clients to leave a review even after a service also on booking part I don’t like how the available days are so light, not very bright“ April 10, 2026 ## Showing most helpful reviews Showing 1-25 of 3627 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Monica D. OWNER E-Learning Used the software for: I used a free trial ### "Getting Started with Vagaro" January 4, 2026 5.0 Overall, it's been a great few weeks. I am about to complete my setup for two different companies under one login, on one platform, streamlined with Vagaro's payment processing. Pros What I like most as a business owner is the value for money. While most other platforms charge large fees, Vagaro does not. Their customer support is amazing! While most other EMR customer support teams struggled to understand the obligations I have regarding patient care, they were more than willing to reschedule appointments. Their system's ease of use is beyond comparison. I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing, API, and other technical items, helped save time. So, for $23.99, I get a base plan, but I can add on and delete as my company's needs change! Most of their add-ons are just $10.00. I can use the domain that I have already purchased. Their widgets and links, as well as the software's look and feel, are very professional. They have helped me to create a trusted and branded look and feel for my services and products! Cons Nothing. I have not encountered anything that they aren't willing to work on or help me with. I asked that they help me set up SOAP notes, and they were more than willing to walk me through "another" FREE tutorial class! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Ease of use is important to me. I deal with patients all day. I don't want to fight with software. Review Source Response from Vagaro January 8, 2026 Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear that Vagaro’s flexibility, affordability, and ease of use have made a positive impact on your business—especially in a patient-focused environment. It’s great to know our support team, Vagaro University, and features like payments, integrations, and customization have helped streamline your setup across multiple companies. We truly appreciate your trust and are excited to continue supporting you as your business grows! TM Tasha M. Cosmetologist Consumer Services Used the software for: 1-2 years ### "Salon suit must have" April 8, 2026 5.0 I’m so glad I chose Vagaro—it truly makes my workday easier and more efficient. My clients love the convenience of online booking, and the seamless checkout process creates a smooth, professional experience from start to finish. Pros Vagaro is incredibly user-friendly and keeps my day running smoothly. It helps me stay organized with my appointments and client formulas all in one place, which is a game changer. I also love that my clients can easily book online at their convenience. The automated reminders and confirmations are a huge plus—they save me time and reduce no-shows. And to top it off, the checkout process is quick and seamless. Cons I wish it were easier to track retail sales and product usage. It doesn’t integrate well with other programs that offer these features. It would be great if it connected directly with suppliers, allowing me to order products with the click of a button instead of having to do it manually. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Easier to use and had other stylists recommend Review Source Response from Vagaro April 11, 2026 Thank you for sharing your experience, Tasha! We’re so glad to hear that Vagaro is helping you stay organized, streamline your day, and provide a smooth booking and checkout experience for your clients. We appreciate your feedback regarding retail tracking, product usage, and supplier integration. Insights like these are very helpful as we continue improving inventory management and exploring ways to enhance workflow efficiency. You're always welcome to submit a feature request as our team reviews these regularly. Here is the link to submit one: https://feedback.vagaro.com/forums/915991-feature-requests If you need assistance with optimizing your setup or navigating specific features, our Support team is always happy to help. Your can reach them at support@vagaro.com or call 925-464-1932 Ext. 2. Thank you again for your feedback. Happy booking! TE Ty E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro is a great place to start" April 10, 2026 3.0 Overall, I've had a very positive experience with the software and would recommend it to many people. However, I don't think it is the most suitable product on the market for my company, at the moment - particularly for schedule and appointment management, inventory, and online booking. Pros I love that the company has sped up its features/updates release cycle. I feel like it's constantly improving. There is a lot of value for the money. I also think Vagaro has an extremely intuitive and user-friendly interface. Cons As a natural hair care salon, I feel like the software makes it evident that the company does not understand our workflows and how they differ (significantly) from cut/color salons. As much as I love the software, this weakness really creates pain points that can't be overlooked or ignored. Additionally, I get frustrated with the fact that Vagaro uses features (i.e. referral tracking/rewards) for its own business, that it doesn't provide to its users. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[SalonIQ](https://www.capterra.com/p/128737/Salon-iQ/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I loved that there was a free trial. Once using the software during the free trial, it was so easy to use, and had a version of so many of the features we desired, that we stuck with it. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Needed a more comprehensive/robust system Review Source Response from Vagaro April 14, 2026 Love hearing that you’ve seen consistent improvements and that you find the platform intuitive and valuable overall. Great to know the free trial helped you get comfortable and see the range of features firsthand. We also really appreciate your detailed feedback around natural hair care workflows, as well as your thoughts on referral/rewards functionality. That’s really valuable insight and we’ll share it with our team as we continue improving the platform for different business types and specialties. Glad Vagaro has been a strong fit for your business overall, and thanks again for taking the time to share such thoughtful feedback! JG Jill G. Salon Owner Consumer Services Used the software for: 1-2 years ### "Salon owner review " April 8, 2026 4.0 I’m happy with Vagaro over all. Once you get use to it and all they offer it is very user friendly!! Pros I’m still learning all the things Vagaro offers. Everything is super user friendly and it makes my business run more smoothly. Cons I wish it was more affordable. You charge for everything you offer. That we can’t write our own memo in the text reminder. Service glitchy at time so I need to keep a secondary credit card machine. Needs to be a better way to void and refund. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro You had great salesmen. They convinced me to try Vagaro. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Because I needed my stylists to be able to hold credit cards for appointments without having a merchant ID. Salon iris didn’t offer this. Review Source Response from Vagaro April 14, 2026 Thank you for sharing such a detailed review—we really appreciate you taking the time to walk through your experience! It’s great to hear the platform is helping streamline your business and that you’re finding it user friendly as you continue learning all it offers. We also hear your feedback around pricing, customization in reminders, refunds/voids, and occasional processing consistency. Those are all valuable callouts. If you’re open to it, our team would love to walk through your current setup and show ways to optimize your workflow—there may be features or configurations that can help simplify some of those areas. You can reach us anytime at support@vagaro.com or 925-464-1932. We’re glad you chose Vagaro and appreciate you growing with us! AB Antoinette B. Owner Cosmetics Used the software for: 6-12 months ### "Happy customer here" April 10, 2026 5.0 Overall, I’m happy I plan to have Vagaro for a long time. As long as they continue to support Stylist and Artist the way they do I will support them. Pros I like that it was not just a scheduling app, but it included marketing and CRM. It very much help support you becoming a better business because it includes those things that as a newer artist or stylist, you may not have thought of and as an older Artist and Stylist it just makes it easier so you’re able to do it even when you’re busy with clientele Cons I think what I like least about it is the queue. I feel like I will post a promo with a specific time but then by the time it gets put out it’s thrown off the whole time and it doesn’t allow me to edit like if I post something on Sunday to end on midnight, but it doesn’t go out until 9 PM. It’s too late. I also wish that they did more advertising or marketing around highlighting businesses to help us get more clientele. I’ve never received any clientele through the Vagaro app. Every client I’ve had has been one that I’ve pushed through myself. Switched from [Acuity PPM](https://www.capterra.com/p/183090/Acuity-PPM/) I was with acuity at another salon and I hated it. I switched because I wanted something that was easy. It offered all the services I want including subscription payment marketing in this worked. Review Source Response from Vagaro April 20, 2026 Love this! So great to hear Vagaro has helped support both the business and marketing side, making things easier whether you’re just starting out or managing a busy schedule. We also appreciate your feedback on the promo queue timing and visibility for client growth, our team would like to take a closer look at those areas for improvement. SH Shawn H. Therapist, Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Great features, could use more Customization options" April 10, 2026 3.0 I love the 24/7 customer service. That feature is fantastic and I think it will lead me to increasing my overall satisfaction with Vagaro Pros I like the customization features although I feel there could be more. I like some of the tools like booking widgets that allow for ease of scheduling. Cons I feel like some of the customization upgrades should be priced at a lower price for the monthly subscriptions. Maybe packages of upgrades such as allowing for sole proprietors to customize differently than multi-location companies. So I'm not having to pay $10 for this and $10 for that a month and eventually paying over 50 or $60 a month as a sole proprietor to use functions that I have no use for whereas a package that would include things like a waitlist or automatic customer replies for someone that doesn't have a front desk person would be amazing. Just leaning into what each industry user might need at different stages and points of the business Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I appreciated the 24/7 customer service. I also appreciated the longer free trial time as there was a lot of details to be able to work out to see if adding services and booking would work for me Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) The prior service did not offer enough customization for me Review Source AB Amanda B. Massage Therapist, Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I love Vagaro! " April 10, 2026 4.0 I’ve been using vagaro for 8-9 years now and I don’t think I’ve ever had to call customer service, and had very few frustrations. That’s saying something with today’s technology! Pros The ease of scheduling clients, the clean and concise look of the day, week or month calendar. And that it includes SMS reminders- it’s incredibly helpful! Cons That you have to pay extra for so many things including soap notes. As a massage therapist, I’d love to find a scheduling app that those are just included in the base price Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) The price was cheaper and it included the SMS reminders- big seller for me! Review Source Response from Vagaro April 20, 2026 Love this! So great to hear the scheduling, calendar layout, and SMS reminders have made such a difference for your workflow, especially over the past 8–9 years. We appreciate your feedback on SOAP notes and pricing. Just to note, basic SOAP notes are included in Vagaro, and custom SOAP notes do tie into our Forms add-on. Our team is always looking at ways to better support different industries like massage therapy. AN Alanna N. Nail technician Cosmetics Used the software for: 2+ years ### "Great App.." April 10, 2026 4.0 Pros I really like how easy it is to use, how easy it is for clients to book online, and the automatic reminder texts. Cons The price and that I cannot book reoccurring clients longer than two years out. I also don’t like that holidays are not listed on the calendar. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I don’t remember to be honest. I do think it might have been easier to use at the time Review Source Response from Vagaro April 14, 2026 Glad to hear you’re enjoying how easy booking is for you and your clients, and that the automatic reminders are helping keep your schedule running smoothly. We hear your feedback on pricing, the limitation with booking recurring clients beyond two years, and holidays not being visible on the calendar. That’s really helpful insight and we’ll share it with our team as we continue improving scheduling flexibility and visibility. Appreciate you choosing Vagaro over GlossGenius, and we’re glad it’s been a solid fit for your business! BJ Birdie J. Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro is a mid-tier booking software" April 10, 2026 4.0 I enjoy the customer service and I wish that Vagaro acted more quickly on adding features. Like memberships for a $ amount instead of making it specific to a service. Pros I like that I can add things a La carte as I need them in my business. I like being able to increase/ decrease my text plan as needed. I like the integrated forms per service to decrease liability. I like being able to be discovered by clients of other businesses that also use Vagaro. Cons I HATE that clients have to create an account in order to book an appointment. This is such a deterrent for new/ prospective clients. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro GlossGenius didn’t have forms integrated at the time or the ability to run memberships or packages. Mango Mint and RepeatMD were out of my budget. Switched from [Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I wanted forms integrated to my services without using jot form or having to keep track of who filled out which form Review Source Response from Vagaro April 14, 2026 Glad to hear the a la carte setup, flexible text plans, integrated forms, and discovery through other Vagaro businesses have been helpful for your workflow and growth. It’s great knowing those features have made managing liability and client intake easier for you. We hear your feedback on requiring clients to create an account before booking, and how that can feel like a barrier for new clients. That’s really helpful insight and we’ll share it with our team. We also appreciate your thoughts on memberships and feature rollout speed, especially around more flexible membership options. Really appreciate you choosing Vagaro over GlossGenius and staying with us for the integrated forms and overall value! MH Maranda H. Cosmetologist Cosmetics Used the software for: 2+ years ### "Vagaro since 2009 " April 9, 2026 5.0 I remember chatting with development back in 2009 after salon hours to go over updates like being able to customize service pics etc. I have loved growing with the company over the years. Pros I love that this software has all the necessary features for marketing emails and messages to clients. I love the drag & drop email builder to make templates for future use Cons I think it is overall a solid product. If anything I would grow the platform to help more with the financial side of the business. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro As a solo operator I found the cost to be the best for the features that I use. The familiarity keeps it easy to stay. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know you’ve been with Vagaro since 2009 and have grown alongside the platform over the years. We’re glad the marketing tools and drag-and-drop email builder have been helpful for your client communication and templates. We hear your feedback on expanding financial features as well, that’s really valuable and something we can share with our team. Really appreciate you choosing Vagaro as a solo operator and sticking with us for so long! CA Chalande A. Owner Consumer Services Used the software for: Less than 6 months ### "Like the software a lot" April 8, 2026 4.0 Overall experience has been good.customer service had been great and easy to get in contact with. Excited for more improvements Pros Customer support is easy and accessible whenever I need them. Easy to use, online booking is nice and easy as well. Scheduling is easy to manage. Cons Wish clients could book easier, wish they did not remove the booking percentage where you can control how much booking you want to be displayed to clients. Wish when you activate forms it came with file uptown without having to pay extra for clients to send pictures through form. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Vagaro I felt like Vagaro had what I was looking for with the forms. Review Source Response from Vagaro April 14, 2026 Glad to hear scheduling and online booking have been easy to manage and that our support team has been there when you need them. We’re also happy Vagaro had the form features you were looking for when making your decision. We hear your feedback on client booking flow, visibility controls, and form file uploads. That’s really helpful and we’ll share it with our team as we continue improving the experience. Appreciate you choosing Vagaro and sharing your thoughts with us! MC Morgan C. Hair stylist Consumer Services Used the software for: 2+ years ### "Vagaro review " April 8, 2026 4.0 I would give it a 7 out of 10— worst timing when it decides not to work or someone is working on the back end of it… Pros The look of it and some features. Cost is good—— popular enough so people use it for multiple businesses. Cons Not enough updates- not accurate when running numbers etc. just overall could be more user friendly. Alternatives considered [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Vagaro I had it at another salon— so I know it already Review Source Response from Vagaro April 10, 2026 Thank you for sharing your feedback, Morgan. We’re glad to hear you value the look of the platform, its features, cost, and the ability to use it across multiple businesses. We also appreciate your notes around updates, accuracy of reporting, and overall usability. We recommend reaching out to our Support team about numbers not reflecting correctly or any unintended app behavior. The team is happy to take a closer look with you and assist directly. You can reach out to support@vagaro.com or call 925-464-1932 Ext. 2. Happy booking! SF Stacey F. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Over a decade of growth with VAGARO" October 9, 2025 5.0 My overall experience with VAGRO has been exceptional. I’ve been a loyal user for over a decade—starting with scheduling and payments and now using it for my website, marketing, forms, inventory, payroll, and analytics. VAGARO has helped me grow my business and brand by leaps and bounds. Pros What I love most about VAGARO is its ease and affordability for small business owners like me. It’s given me the tools and resources to both launch and scale my service-based business with confidence and professionalism. Cons What I like least about VAGARO is that occasionally, after a new update on the mobile app or desktop, there can be brief delays or minor glitches. However, these are usually temporary and quickly resolved. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro I chose VAGARO over other products based on the price, features, and ease of use. Review Source Response from Vagaro October 14, 2025 We truly appreciate your loyalty and thoughtful feedback! 💜 It’s amazing to hear how Vagaro has supported your business growth over the years from scheduling and payments to marketing and payroll. We’re so glad it’s been a valuable tool for your success, and we’ll continue working to improve performance with every update. MS Matt S. Owner Cosmetics Used the software for: 6-12 months ### "Good bang for your buck " April 10, 2026 4.0 Overall- great bang for your buck! Highly recommend using the website builder tool and utilizing the online booking and shopping. Just make sure you are double checking everything after porting over from another company. Pros support is great- they really try to help. I also love how easy payroll is. Another great feature is the website Builder. Cons It was a difficult transition from Booker to Vagaro due to our memberships. Also you cannot charge a credit card processing fee, which is legal in our state. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro It was the all-in-one solution for what we needed Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was getting extremely expensive and having continue crashes Review Source Response from Vagaro April 14, 2026 Glad to hear support, payroll, and the website builder have been strong wins for your business, and that the all-in-one setup has been a good fit overall. We hear your feedback on the transition from Booker, especially around memberships and the challenges that came with moving systems. We also appreciate your note on credit card processing fees, that’s helpful context and we’ll share it with our team. Really appreciate the tip for others on double-checking data after a port, and we’re glad Vagaro has been a great value compared to your previous platform! AMN Ana Maria N. Owner Consumer Services Used the software for: 2+ years ### "best mobile app for salon " April 10, 2026 4.0 Overall, I love the usability of this appt. Love that it's also a mobile app for when you're on the go and need to book an appt. Love the new look. Pros easy to use, scheduling management is great. beautiful interface and display. Love that you can see your whole schedule for the week, month, or day. Cons Please set up perpetual standing appt option. Painful to advance standing appts every 2 years. Please increase font size, not enlarging appt field. We need to see the client names. BIGGER LETTER SIZES! Lastly when searching future appts for a client, we need to see the one that's next first, not the one 2 years from now. We need to scroll a lot to find the next future appt. And would also like to see the day of the week when searching a future appt, not just the date. Day of the week is important. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Meevo did not have a mobile app at the time about 12 years ago. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that you’re enjoying the usability, mobile access, and the updated look, and that having everything in one place helps you manage your schedule so easily. We also really appreciate the detailed feedback on standing appointments, search behavior, and display readability—our team would like to take a closer look at these suggestions for future improvements. NC Nicole C. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall good experience" April 10, 2026 4.0 I like a lot of the features. Ease of use with the checkout. The systems support needs work. The people are great with support but it kicks me out of the chat when I go through different pages and I have to restart sometimes Pros It’s easy to navigate for checkout but the back end of stuff feels disorganized and confusing. The features like business cost is nice Cons The reports and settings and how things are in multiple places is difficult. Like I should be able to view all members on one page to edit the membership and not go into each individual customer Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I needed options for packages and memberships Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) They didn’t allow me to implement my cancellation policy Review Source Response from Vagaro April 14, 2026 Glad to hear checkout has been easy to navigate and that features like memberships and packages were a strong reason you chose Vagaro over GlossGenius. It’s great that the platform is giving you the flexibility you need for your business. We hear your feedback on the backend experience feeling disorganized, especially around reports and settings being in multiple places. Just to note, memberships can be managed directly within each customer’s profile on a one-by-one basis, but we understand that’s not always the most efficient workflow when you’re handling multiple clients at once. That’s really helpful insight and we’ll share it with our team. We also appreciate your note about the chat resetting during navigation, and that’s useful for us to look into improving support continuity. Happy to hear the support team has been great overall, and we appreciate you sharing your experience! JG Jildardo G. Barber Apparel & Fashion Used the software for: 6-12 months ### "Vagaro’s 5 star rating " April 8, 2026 5.0 Vagaro is the first booking app I’ve used that introduced me into taking a deposit while booking an appointment for my services. Doing so makes things easier for me to have less no show clients as they are aware of my booking fees and policies. I’m grateful for Vagaro for being different than other apps I’ve used with just the overall professionalism. Pros I like that Vagaro is easy to use and understand. Their customer support team is always helpful and quick to respond when needed, my clients are able to schedule appointments without any hassle. Vagaro makes online booking easier for me with email,text and in app notifications so there’s no way to miss an appointment! Cons I honestly don’t have any complaints about Vagaro. Like I said before, the app is very easy to understand and navigate with and if you do have any questions or issues customer service is ready to help ASAP. Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) I didn’t like the service or app features. I also didn’t like the price of the app, I’ve had way more success with Vagaro booking than I ever had with Booksy. Review Source EP Erin P. Esthetician Consumer Services Used the software for: 1-2 years ### "Overall Great App!" April 11, 2026 4.0 Overall I would give it an 8/10 for overall usefulness and performance! The glitches make it difficult at times but it is still totally worth it. We’re just hopeful they’ll continue to improve. Simplifying it for ease of use with settings would be helpful too! Pros The ease of client management, online booking, and a great value for our money are all factors that we love about using Vagaro! Cons The app is glitchy and slow at times. This makes it less helpful as a work tool and very frustrating when we cannot rely on it. Alternatives considered [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro We had personal recommendations to try Vagaro over the others from friends and business owners that had used it. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that client management, online booking, and overall value have made Vagaro a helpful tool for your business, especially with recommendations from other owners. We also appreciate your feedback on performance and ease of use settings, our team would like to take a closer look at those areas for improvement. JA Jamilah A. Stylist Health, Wellness and Fitness Used the software for: 2+ years ### "It’s my point of view" April 8, 2026 4.0 I’ve been with vagaro for over seven years and I have been pleased with them for the most of them. So I give them a GOOD JOB Pros From jump I loved the price of the service. You pay for what you need and can adjust it as your business grew. I also like the templates that help with email marketing, gift cards, and the vagaro community with daily deals. It helps keep new business coming in. Cons The main thing that I never really liked was how hard it is to change or update client information when they created the account. A lot of times the client doesn’t remember how they did it and forget passwords so they wind up creating multiple accounts. I also get complaints that the booking system is difficult for the customer. I just think it’s too many steps for them and they would like an easier process but in the end it gets the job done. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Lower cost for my business. That helped alot Review Source Response from Vagaro April 10, 2026 First of all, thank you for your continued support and for being with Vagaro for over seven years, Jamilah! We’re glad to hear you value the flexible pricing, marketing templates, gift cards, and that these tools have helped bring in new business. We also appreciate your feedback regarding client account updates, duplicate profiles, and the booking process experience. Insights like these are very helpful as we continue improving usability and simplifying workflows for both businesses and their clients. We recommend reaching out to our Support team for assistance with managing client records and optimizing your booking setup. Simply reach out to support@vagaro.com or call 925-464-1932 Ext. 2. and a team member will be happy to assist. Happy booking! SB Sherri B. Owner stylist Accounting Used the software for: 2+ years ### "Happy with Vagaro" April 9, 2026 5.0 Good value. Customer support is always very helpful. One time all the salon had trouble and in the recording said they had a problem. That was helpful Pros I love that clients get a text/ email when you book appt and a reminder for appointment. Something I don’t need to do Cons I can’t make the words bigger. They go longer which doesn’t help US border line blind people. I would like to stretch it so it all is larger words Review Source Response from Vagaro April 14, 2026 Love hearing that the appointment texts and reminders are making things easier for you and helping take a task off your plate. We also hear you on the text size and readability. Being able to adjust or enlarge text for better visibility is really important and that’s helpful feedback we’ll share with our team. Glad support has been helpful when you’ve needed it and that system updates were communicated clearly during downtime. We appreciate you sharing your experience! BL Barbara L. Owner stylist Cosmetics Used the software for: 1-2 years ### "Love Vagaro" April 8, 2026 5.0 My experience has been really great! That means alot because I’m not very computer savvy. A lot of the options I can figure out on my own because it’s self explanatory but if I had trouble customer service walked me through it Pros I love that you can call and talk to knowledgeable techs in the customer service department the best. I find the website very easy to navigate and it offers everything you need to operate your business Cons Sometimes there is glitches in the software or slow operation, I don’t use the payment processor available because it seemed deposits were slightly delayed I think because of the west coast east coast time difference Review Source Response from Vagaro April 14, 2026 Thank you for such a thoughtful review—we’re so glad to hear our support team has been helpful and that you’re finding the platform easy to navigate, especially as you’re getting more comfortable with it! We appreciate you calling out the occasional slowdowns and deposit timing as well. Deposits typically follow standard processing timelines, but timing can vary slightly depending on banking schedules. Our team would be happy to review that with you anytime. It’s great to hear Vagaro has been a positive experience overall and that you’ve been able to confidently use the system—we’re always here if you need a hand along the way! AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 2+ years ### "Business Efficiency " February 12, 2026 5.0 Overall Vagaro has helped my team overcome a lot of problems and has made managing our customers an easy task. To be on a fair side, we could have spent more time and money managing the business if we had not used Vagaro. Pros Vagaro application offers my team a great dealbof value for money. Before now, we try hard to meet up with schedules and payments but all that has now become history. Its quite easy to use Vagaro and it has consistently improved since my team started using the application Cons It's a bit costly but cinsidering the value Vagaro offers, we do not mind using the application. It woulf pay off having a bettet payment plan for teams that use the application heavily. Review Source Response from Vagaro February 18, 2026 Thank you so much for taking the time to share such thoughtful feedback about Vagaro! We’re thrilled to hear that the platform has helped your team stay on top of scheduling, payments, and customer management more efficiently. It’s especially great to know that you’ve seen consistent improvements over time — that’s something we’re always working hard to deliver. We also appreciate your honest feedback regarding pricing and payment plans for teams that use the system heavily. Insights like yours are incredibly valuable, and we’ll be sure to share this with our team as we continue evaluating ways to provide flexible options that support growing businesses. Thank you again for being part of the Vagaro community and for trusting us to support your team’s success! CP Clarisa P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Endless point of view from endless esthetics LLC " April 10, 2026 5.0 Overall it’s been an amazing experience. I’ve even been a giveaway winner on their instagram page & won a Dyson hair dryer Pros I’ve been using Vagaro for about 10 years now. It’s been great having an online booking system, being able to manage clients from my phone, no matter the updates it’s been so easy to use, great customer support with any questions I’ve had, and it’s a great price for all its features. Cons I think the hardest part about Vagaro is not being able to put pictures like gloss genius. And also having to set up an account instead of just being able to quickly make an appointment. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know you’ve been with Vagaro for about 10 years and that it’s continued to be easy to use while giving you strong value, mobile access, and reliable support along the way. We hear your feedback on not being able to add photos in the same way as other platforms, and the requirement for clients to create an account before booking. That’s really helpful insight and we’ll share it with our team as we continue improving the client experience. Also love that you won a Dyson giveaway, that’s awesome! Appreciate you being part of the Vagaro community all these years and sharing your experience. NP Nadine P. Owner Consumer Services Used the software for: 2+ years ### "Very Happy!" April 8, 2026 5.0 Overall we are happy with the system! Customer Service has been very helpful and the merchant services have been very reliable! Pros We love the price and simplicity of using the booking system and merchant services. It is nice to have a system to use as a team at an affordable price! Cons We are not a fan of the frequent updates and bugs associated with the updates and the frequent verification codes associated with it. We would like the ability to text receipts to customers. Review Source Response from Vagaro April 10, 2026 Thank you for your thoughtful feedback, Nadine! We’re glad to hear you’re enjoying the pricing, simplicity, and the ability to manage booking and merchant services as a team. We also appreciate your comments regarding update-related behavior, verification codes, and your suggestion to add the ability to text receipts. We recommend reaching out to our team to take a closer look at this for you. Please reach out to support@vagaro.com or call 925-464-1932 Ext. 2 so that a member of our team can assist. AL Amanda L. Owner of studio Consumer Services Used the software for: 2+ years ### "5 years on Vagaro and counting!" April 10, 2026 5.0 I always recommend vagaro to anyone starting out their own business or is salon or beauty based. It’s an easy way to track number and clients which I do love about the app. Pros I’ve been with vagaro since I started my business 5 years ago. Everyday I learn something new using vagaro and it’s easy to use tool. And it’s super easy for my clients to book online. I can block off my schedule or add service providers to my books. The system is friendly for almost anyone! It facilitates my life 90% without me having to worry about always booking or taking deposits manually. Cons I don’t have much I don’t like about it , sometimes I do feel like the pricing is a little high for some of the special features as a small business who’s income is based solely on booking. I do wish it had maybe features that helped get more local leads. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has helped simplify your day-to-day and made booking easy for both you and your clients over the past 5 years. We also appreciate your feedback on pricing and local lead features, our team is always looking at ways to improve and support small businesses like yours. Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Salon](https://www.capterra.com/salon-software/)