# Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vagaro the right Medical Spa solution for you? Explore 3642 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3642) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 10th, 2026 # Reviews of Vagaro Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Streamlined business operations 94% positive reviews out of 746 Most users comment that ease of use simplifies business management, saving time and reducing operational stress. Maria N. FLorida Licensed Esthetician, 1 employee. "We tend to overthink the app but really, if you look at it as "what is it that is so easy for me today" you can see that everything has been thought out well for you." Frequent glitches and downtime 69% negative reviews out of 375 Most users report bugs and issues cause system slowdowns, crashes, and interruptions during critical business hours. John C. Owner, 2 - 10 employees. "There are so many bugs and glitches that it's very hard to actually use the software." Automated appointment notifications 93% positive reviews out of 198 Most users describe appointment reminders as reducing no-shows and saving time on client communications. Sheri N. Cosmetologist owner, 2 - 10 employees. "My overall experience is Awesome helps my work life and makes my jobs easier and my clients get reminded of appointments so less clients missing appt" Limited and inflexible payment options 50% negative reviews out of 253 Some reviewers find payment processing lacks customization, has integration problems, and complicates accurate recordkeeping. Shannon B. Cosmetologist, 1 employee. "I won't get my money deposited until almost noon the next day! And I cant see the amount being deposited once its in process." Intuitive and accessible interface 95% positive reviews out of 146 Most users report the user interface is intuitive, making daily business tasks straightforward for everyone. Complex and costly card processing 60% negative reviews out of 210 Some reviewers indicate credit card processing involves extra fees, hardware issues, and confusing refund procedures. Anonymous User Chiropractor, 1 employee. "The credit card processor did not connect well to multiple devices, and so I cancelled it." ## Showing most helpful reviews Showing 1-25 of 3642 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Monica D. OWNER E-Learning Used the software for: I used a free trial ### "Getting Started with Vagaro" January 4, 2026 5.0 Overall, it's been a great few weeks. I am about to complete my setup for two different companies under one login, on one platform, streamlined with Vagaro's payment processing. Pros What I like most as a business owner is the value for money. While most other platforms charge large fees, Vagaro does not. Their customer support is amazing! While most other EMR customer support teams struggled to understand the obligations I have regarding patient care, they were more than willing to reschedule appointments. Their system's ease of use is beyond comparison. I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing, API, and other technical items, helped save time. So, for $23.99, I get a base plan, but I can add on and delete as my company's needs change! Most of their add-ons are just $10.00. I can use the domain that I have already purchased. Their widgets and links, as well as the software's look and feel, are very professional. They have helped me to create a trusted and branded look and feel for my services and products! Cons Nothing. I have not encountered anything that they aren't willing to work on or help me with. I asked that they help me set up SOAP notes, and they were more than willing to walk me through "another" FREE tutorial class! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Ease of use is important to me. I deal with patients all day. I don't want to fight with software. Review Source Response from Vagaro January 8, 2026 Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear that Vagaro’s flexibility, affordability, and ease of use have made a positive impact on your business—especially in a patient-focused environment. It’s great to know our support team, Vagaro University, and features like payments, integrations, and customization have helped streamline your setup across multiple companies. We truly appreciate your trust and are excited to continue supporting you as your business grows! AN Amanda N. Owner Cosmetics Used the software for: 1-2 years ### "I give Vagaro a 10 out of 10" April 15, 2026 5.0 My overall experience with regard has been raged. I definitely prefer it over square I was gonna use Washington but decided to go with Vagaro because I saw so many websites that I really enjoyed navigating and looking at it is a pretty seamless process. I think what I don’t like also is that I have to make a profile in order to book but anyways, actually that is a positive thing so I’m adjusting well. Pros My favorite thing about Vagaro is the customer support. I love how every time I call they always ask my information they doubled down on my security question. They always check through everything thoroughly with me and make sure I have an understanding they even offered to do things they are able to do on their side if I’m busy and then wait for me to confirm that it has been done! Cons The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to collect fees to protect my business so that is an unfortunate side of it as well as I do not like that, you cannot customize the amount of a deposit per an appointment that it has to be a set amount per service. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I preferred Vagaro because I felt like I had an easier time navigating it and I did like the way website booked when I visited other users Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square fees as well as making a website with them was super difficult. I had to work with multiple outside parties to create a template and then every time I wanted to edit it, I had to go back into those to make small changes and it was really hard to get them to save. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that customer support has been consistently thorough, security-focused, and willing to go the extra step to help you get things done smoothly. We also appreciate your feedback on deposit flexibility (including per-appointment customization and the added steps/fees in the current flow). Those are helpful insights, and we’ll share them with our team as feature requests to improve business control and ease of use. YL Yesenia L. data entry Internet Used the software for: 1-2 years ### "use vargo for all you needs " May 18, 2026 5.0 Pros i liked that it was quick and easy to find any business i need in my city and book appointments so quickly on my phone. Cons sometimes it can be a little tricky to make an appointments, but that could be because of how popular the location is. Review Source Response from Vagaro May 22, 2026 Thank you for your feedback! We’re happy to hear you’ve found Vagaro quick and convenient for discovering local businesses and booking appointments right from your phone. We also appreciate your comments about the booking experience and will continue working to make scheduling as smooth and seamless as possible. Thanks again for your support! KV Keyonda V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Vagaro Review" April 10, 2026 2.0 It’s been a hard switch from scheduling with Schedulicity. It’s hard to schedule an appointment with a deal you created. So I am doing more work.customer support is always there. But sometimes they can do nothing for new updates , just gotta stick around to see if it’s better. Pros It’s a known brand. Other businesses seem to like it. It looks very professional. It has a P.O.S. System no interested which makes things easier to day an all in one. Not to expensive. Cons My appointments don’t show up. They changed my billing with out asking. My clients have a hard time scheduling so I schedule them most of the time. Simple tasks take a long time. Hey share client info across other businesses. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) The company shut down and shifted us all who don’t leave to a Vagaro. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience and feedback. We’re glad you see value in the all-in-one platform and support team, and we understand the transition from another system can come with necessary adjustments. The concerns you mentioned such as appointments not appearing, billing changes, and client scheduling difficulties are important, and we’d like to take a closer look at your setup to better understand what’s happening. Regarding client information, Vagaro does not share client data across businesses, and we’re happy to clarify how that works. We recommend reaching out to our Support team at support@vagaro.com with the subject line ATTN CX or calling 925-464-1932 Ext. 2 so we can review these items with you directly and help improve your experience. DK Daryna K. Permanent makeup and tattoo Cosmetics Used the software for: 1-2 years ### "It definitely worth " April 13, 2026 5.0 Vagaro is a powerhouse for business automation. It offers incredible Value for Money by combining Online Booking, Scheduling, and Shift Management into one reliable tool. While the interface has a slight learning curve, the efficiency gained in Client Management and the quality of Customer Support make it a top-tier choice for any professional. It’s a scalable, "all-in-one" solution that truly streamlines daily operations. Pros Vagaro is a highly efficient, all-in-one platform that offers excellent Value for Money for beauty and wellness professionals. It excels in Online Booking and Scheduling and Appointment Management, providing a seamless experience for both staff and clients with automated reminders that reduce no-shows. The Ease of Use is impressive given the platform's depth, allowing for smooth Shift Management and complex staff rotations. Additionally, its robust Client Management features make personalized marketing simple, all while being backed by reliable Customer Support available whenever you hit a snag. Cons The mobile app occasionally feels less stable than the desktop version, which can complicate Appointment Management on the go. Additionally, while Customer Support is generally helpful, wait times during peak hours can be long when you need an immediate fix for a booking glitch. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I used it before, and my other work place use it so it’s convenient Review Source Response from Vagaro April 20, 2026 Love this! So great to hear Vagaro has been a strong all-in-one solution for scheduling, client management, shift management, and marketing, and that it’s helping streamline daily operations while delivering solid value for your business. We also appreciate your feedback on mobile app stability and support wait times during peak hours, our team would like to take a closer look at these areas to help improve the experience across both speed and reliability. HR Hayley R. Owner Alternative Medicine Used the software for: 6-12 months ### "Great for scheduling" April 14, 2026 5.0 Pros Vagaro is extremely customizable and gives me a lot of control over my schedule and services. I love that I can: •Set specific services to be available only on certain days or times •Adjust availability by room or provider •Easily manage bookings, payments, and client info all in one place It’s especially helpful for a service-based business because I can fine-tune my offerings and create a schedule that actually works for how I operate day-to-day. Cons There are a few areas that could be improved: •The automated booking confirmation emails are pretty limited in customization — I’d love the ability to add images and create a more branded, client-friendly experience •Notification settings can be unreliable from the client side — if a client has text notifications turned off, they may not receive reminders, which can lead to missed appointments •Overall, I’d love to see more flexibility in how client communications are designed and delivered Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Vagaro definitely way more cost effective to use vagaro !!! Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Set specific services to be available only on certain days or times Adjust availability by room or provider Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s customization for scheduling, providers, and services is giving you strong control over how you run your day-to-day operations, along with keeping everything—bookings, payments, and client info—in one place. We also really appreciate your thoughtful feedback on email customization, branded communications, and client notification reliability. Our team would like to take a closer look at these areas as we continue improving communication tools and overall client experience. JH Julie H. Owner and Licensed Esthetician Hospitality Used the software for: 1-2 years ### "Took awhile to learn" April 13, 2026 4.0 I'm not going to lie. I hated Vagaro for the first 6 months I used it (I used another company previously that I liked better). Since I committed to the Vagaro website I felt stuck with it. I have since adjusted to the change and I like it much better, but some of the suggestions I listed above would make life easier for us. Pros From a business perspective, I like that Vagaro is linked to my website making it easy for me to add/delete services, make revisions, make price adjustments, etc. It has good reporting. From a personal perspective, I have used Vagaro to book personal appointments with other businesses and from a user point of view, Vagaro works great. I'm glad it is easy for my clients to use, I just wish it was a little more intelligent to make life easier on us business owners who use it. Cons Vagaro needs upgrades (from a business perspective). I would love a field placed in the client profiles where I can enter a customized discount for each client. Every time I rebook a customer, I am forced to enter that it is a returning guest and Vagaro should have the intelligence to know that if I am "REBOOKING" a customer - to know that it is a repeat customer. Vagaro could be smarter than it is which would make it less tedious on our end. I would also love a field within the customer profile regarding sales tax. I have clients who are Veteran tax-exempt and it would be nice to toggle sales tax off for them so I don't have to remember to do it each time they buy product. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Gloss Genius needed to be completely set up on my phone or tablet and I wanted to have the option to use a desktop. Switched from [Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) I had to close my business in 2020 (moved to a new state). When I opened my new business I chose Vagaro for the website integration and knowing Vagaro was a big player in the industry. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s website integration, reporting, and flexibility for managing services and pricing have been helpful from both a business and client perspective. We also really appreciate the thoughtful feedback on smarter client recognition for rebooking, customizable discounts, and tax-exempt handling within client profiles—these are great feature requests, and we’ll be sure to share them with our product team for consideration as we continue improving the platform. SE Shay E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy Vagaro user" April 10, 2026 5.0 Overall, I am enjoying my experience with Vagaro. My clients love that it is easy to book an appointment and I love that it is easy to navigate hiring staff doing payroll, sending email marketing and running reports and connecting external things like QuickBooks and gusto. Pros I like I like that I can do so many things for my business in one place. In the past before Vagaro I had to use several different systems and keep all of the different systems together via Excel tracker. Now on my reports are in Vagaro that I need so I don’t need to do extra steps. Cons I like all the features however being that everything is à la carte it can’t get expensive. While I feel that Vagaro is more expensive than previous software that I’ve used. I also feel like it’s totally worth it to have everything all in one place.. Alternatives considered [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Reason for choosing Vagaro I chose Vagaro because I knew another person using Vagaro and they were operating in the same capacity that I was operating my salon so I knew the software would be exactly what I needed Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) My Salon started to grow, and I was adding people to my team in style. He did not have the functionality to do that. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has helped you move away from juggling multiple systems and Excel trackers, and now you’re able to manage reports, payroll, hiring, marketing, and integrations all in one place. It’s also great that your clients are finding booking easy and seamless. We hear your feedback on the à la carte structure and how costs can add up as you scale, even though the all-in-one functionality brings strong value. That’s really helpful insight and we’ll share it with our team. Really appreciate you choosing Vagaro over SalonBiz as your team grew, and we’re glad it’s supporting your salon as it expands! VR Verified Reviewer Driver Retail Used the software for: 1-2 years ### "Happy customer " March 13, 2026 5.0 I have experienced nothing but ease and simplicity. It keeps up with client information and last service Pros Easy to use and navigate through the different tabs. I like all of the features and layout, it’s very user friendly Cons I don’t like having to retype my password every time when accessing the app. I share the account with 1 other user Switched from [Petal Nurse Scheduling](https://www.capterra.com/p/10014866/Petal-Nurse-Scheduling/) We were transitioned from schedulicity and didn’t shop around for other options. It also Saved us some money Review Source Response from Vagaro March 17, 2026 Thank you for sharing your experience! We’re glad to hear you’re finding the platform easy to use and that it’s helping you stay organized with your clients. Thank you as well for becoming part of Vagaro following your transition from Schedulicity. We’re happy to have you with us and appreciate you being part of the community. SAL Sai Akshith L. Assistantship Education Management Used the software for: Less than 6 months ### "Efficient Scheduling and Reliable Operations Management" July 2, 2026 4.0 Vagaro provides a reliable and scalable platform for managing client appointments and business operations smoothly, making it a solid tool for service management. Pros It has robust scheduling features, intuitive appointment management, and streamlined payment processing which helps improve operational efficiency. Cons The advanced reporting and customization options could be more flexible to better support complex, data-driven workflows. Review Source Response from Vagaro July 9, 2026 Thank you for sharing your thoughtful feedback! We’re glad to hear Vagaro’s scheduling, appointment management, and payment features have helped support your operations. We appreciate your comments about reporting and customization and will continue working to enhance the platform. Thanks for choosing Vagaro! MS Matt S. Owner Cosmetics Used the software for: 6-12 months ### "Good bang for your buck " April 10, 2026 4.0 Overall- great bang for your buck! Highly recommend using the website builder tool and utilizing the online booking and shopping. Just make sure you are double checking everything after porting over from another company. Pros support is great- they really try to help. I also love how easy payroll is. Another great feature is the website Builder. Cons It was a difficult transition from Booker to Vagaro due to our memberships. Also you cannot charge a credit card processing fee, which is legal in our state. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro It was the all-in-one solution for what we needed Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was getting extremely expensive and having continue crashes Review Source Response from Vagaro April 14, 2026 Glad to hear support, payroll, and the website builder have been strong wins for your business, and that the all-in-one setup has been a good fit overall. We hear your feedback on the transition from Booker, especially around memberships and the challenges that came with moving systems. We also appreciate your note on credit card processing fees, that’s helpful context and we’ll share it with our team. Really appreciate the tip for others on double-checking data after a port, and we’re glad Vagaro has been a great value compared to your previous platform! NC Nicole C. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall good experience" April 10, 2026 4.0 I like a lot of the features. Ease of use with the checkout. The systems support needs work. The people are great with support but it kicks me out of the chat when I go through different pages and I have to restart sometimes Pros It’s easy to navigate for checkout but the back end of stuff feels disorganized and confusing. The features like business cost is nice Cons The reports and settings and how things are in multiple places is difficult. Like I should be able to view all members on one page to edit the membership and not go into each individual customer Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I needed options for packages and memberships Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) They didn’t allow me to implement my cancellation policy Review Source Response from Vagaro April 14, 2026 Glad to hear checkout has been easy to navigate and that features like memberships and packages were a strong reason you chose Vagaro over GlossGenius. It’s great that the platform is giving you the flexibility you need for your business. We hear your feedback on the backend experience feeling disorganized, especially around reports and settings being in multiple places. Just to note, memberships can be managed directly within each customer’s profile on a one-by-one basis, but we understand that’s not always the most efficient workflow when you’re handling multiple clients at once. That’s really helpful insight and we’ll share it with our team. We also appreciate your note about the chat resetting during navigation, and that’s useful for us to look into improving support continuity. Happy to hear the support team has been great overall, and we appreciate you sharing your experience! MC MIssi C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Outstanding customer service " April 10, 2026 4.0 It helped me grow my business by being affordable and accessible. It’s easy to use, the customer service is excellent, and the price point makes the glitches tolerable Pros Customer support is unmatched. Always friendly. Always helpful. And the price is great. I also like that it has an email function to send letters out Cons The client experience is clunky. It’s not easy for them to cancel and sessions often get lost in the cart. The hard part is if I try to fix it on the biz end, Vagaro needs the client to call. I’m not having my clients call the software company… Also, not being able to manage the auto emails they send to clients. Like asking for reviews. I should be able to control that. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/) Reason for choosing Vagaro Cost. It cane down to being able to afford it Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and service issues where the driving force Review Source Response from Vagaro April 20, 2026 Really glad to hear our support team and pricing have helped make Vagaro accessible and supportive as your business has grown. We appreciate your feedback on the client experience, session flow, and email automation controls, our team would like to take a closer look at these areas. Please reach out to support@vagaro.com or 925-464-1932 so we can review this with you. SH Shawn H. Therapist, Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Great features, could use more Customization options" April 10, 2026 3.0 I love the 24/7 customer service. That feature is fantastic and I think it will lead me to increasing my overall satisfaction with Vagaro Pros I like the customization features although I feel there could be more. I like some of the tools like booking widgets that allow for ease of scheduling. Cons I feel like some of the customization upgrades should be priced at a lower price for the monthly subscriptions. Maybe packages of upgrades such as allowing for sole proprietors to customize differently than multi-location companies. So I'm not having to pay $10 for this and $10 for that a month and eventually paying over 50 or $60 a month as a sole proprietor to use functions that I have no use for whereas a package that would include things like a waitlist or automatic customer replies for someone that doesn't have a front desk person would be amazing. Just leaning into what each industry user might need at different stages and points of the business Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I appreciated the 24/7 customer service. I also appreciated the longer free trial time as there was a lot of details to be able to work out to see if adding services and booking would work for me Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) The prior service did not offer enough customization for me Review Source JG Jill G. Salon Owner Consumer Services Used the software for: 1-2 years ### "Salon owner review " April 8, 2026 4.0 I’m happy with Vagaro over all. Once you get use to it and all they offer it is very user friendly!! Pros I’m still learning all the things Vagaro offers. Everything is super user friendly and it makes my business run more smoothly. Cons I wish it was more affordable. You charge for everything you offer. That we can’t write our own memo in the text reminder. Service glitchy at time so I need to keep a secondary credit card machine. Needs to be a better way to void and refund. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro You had great salesmen. They convinced me to try Vagaro. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Because I needed my stylists to be able to hold credit cards for appointments without having a merchant ID. Salon iris didn’t offer this. Review Source Response from Vagaro April 14, 2026 Thank you for sharing such a detailed review—we really appreciate you taking the time to walk through your experience! It’s great to hear the platform is helping streamline your business and that you’re finding it user friendly as you continue learning all it offers. We also hear your feedback around pricing, customization in reminders, refunds/voids, and occasional processing consistency. Those are all valuable callouts. If you’re open to it, our team would love to walk through your current setup and show ways to optimize your workflow—there may be features or configurations that can help simplify some of those areas. You can reach us anytime at support@vagaro.com or 925-464-1932. We’re glad you chose Vagaro and appreciate you growing with us! TS Tamar S. Owner Hospitality Used the software for: 1-2 years ### "Vagaro review by Tamar " April 14, 2026 5.0 It has been wonderful. The check out process is fairly easy as well as booking Cilents for their appointments. Pros It allows me to have more than one profile for service providers. This is extremely important to growing our business Cons 1\. It does not come with national holidays already incorporated in the calendar. 2. I would like the contactless option for all Cilents 3. It’s confusing how the Cilent has to sign before providing a card to process. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Vagaro Affordability and easy usage of the platform Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) To have multiple service providers under my account Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that having multiple service provider profiles has supported your business growth, and that booking and checkout have been smooth and easy for your clients overall. We also appreciate your feedback on holiday calendar integration, contactless payment options for all clients, and simplifying the checkout/signature flow before payment—these are helpful feature requests, and we’ll share them with our team for consideration. CS Camillia S. CEO Retail Used the software for: Less than 6 months ### "Vagaro Enhances My Business" April 8, 2026 5.0 Overall, I am glad I made the switch to Vagaro and I can have everything I desire on one website. Vagaro gives me and my clients options. I love it. It is almost like I design it myself. Pros I love the options that I have with Vagaro. Vagaro is the combination of other systems into one system. I can send invoices with all of my info on them. One setup and everything you need and desire is there. Cons Vagaro does have a learning curve but it is worth it. There are not many cons with Vagaro that I can see right now. I have been using it for two months consistently. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Fresh started charging for their system and I decided to look around to see what are my options with monthly subscription booking systems. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro is bringing everything you need into one place and making it easier to manage invoices, clients, and your setup overall. We also appreciate your note on the learning curve, it’s great to hear it’s been worth it and getting easier as you go. Really glad the switch felt right for your business and that you’re enjoying the flexibility and options. Thanks for sharing your experience with Vagaro! aD ashley D. massage therapist Hospital & Health Care Used the software for: 1-2 years ### "good for small to medium businesses" April 10, 2026 4.0 It's been good. They occasionally have connectivity issues but seem to tackle them quickly. I appreciate the integrations and the ability to turn off and on features whenever you'd like. Pros Vagaro let's me pick and choose what features I need for my business. Scheduling, managing clients, and managing employees is so efficient and just... easy. Customer support is responsive and knowledgeable as well. No waiting for someone else to get a supervisor, they just know. Cons Booking online isn't as easy as Gloss Genius and Boulevard. They seem to have an internal feature for easily connecting to the client's account so they don't have to remember a password and login for ONE MORE THING. Very convenient. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro Vagaro had the most bang for the buck, amd then beat prioritization of features I needed. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Vagaro just offered more features for a comparable price. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been making scheduling, client management, and team management feel simple and efficient, and that our support team has been responsive and knowledgeable when you need them. We hear your feedback on the online booking flow and the login experience compared to other platforms like GlossGenius and Boulevard. That’s really helpful insight, and we’ll share it with our team as we continue improving ease of access for clients. Appreciate you choosing Vagaro for the value and flexibility, and we’re glad the ability to turn features on and off has been a good fit for your business! LS Lynn S. Owner esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Glad I found it" April 10, 2026 5.0 I wouldn’t trade it for the world! It’s perfect for my needs and also has growing brand recognition in the spa industry and is trusted . Pros Vagaro integrated seamlessly with my bookkeeping software . It is easy to navigate and managing the back end is handled easily with their tutorials . I can keep all my client purchases and notes in one place as well as uploading any photos or documentation. Employee onboarding is very easy and o it takes minutes. Cons The clients complain there’s too many steps to logging in to use it on their end. I wish they could figure out a way to make it quicker and avoid an actual password interface. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Too difficult and no quick books integration Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has integrated smoothly with your bookkeeping software and made managing clients, notes, and onboarding simple and efficient for your team. We also appreciate your feedback on the client login experience, our team would like to take a closer look at ways to make that process quicker and more seamless. LC Lili C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro covers the bulk of our needs " April 10, 2026 4.0 Having used Vagaro since 2016 or before Vagaro has steadily adapted there offerings with the changing times is great and important for us. The amount of customer service support, client communication options, ease of navigation of the platform, and cc processing transparency has made things easy for our business. Overall 8/10 Pros Vagaros platform covers most of the needs of our salon and spa. Its function of inventory + client + service management, booking, and back end reports. It’s fairly simple to navigate for both the client and professional alike. Cons Vagaro does have semi regular outages/glitches in their system which is very hard for an in-person client based business. There have also been some specific holes in coverage that we need but isn’t offered. For example most recently, we need individual options for turning on/off online booking for services many practitioners offer. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your long-term experience with Vagaro! We’re glad to hear the platform continues to support your salon and spa needs across inventory, client and service management, booking, and reporting, and that both your team and clients find it easy to navigate. We appreciate your feedback regarding system reliability and the need for more granular control over online booking availability by service or practitioner. Insights like this are valuable as we continue enhancing platform flexibility and performance. Thanks again for your continued support of Vagaro and for taking the time to share such detailed feedback. CE Carissa E. Esthetician Individual & Family Services Used the software for: 2+ years ### "Luxe Features meet Technical Glitches" April 10, 2026 5.0 My experience with Vagaro Pro has been a mix of professional organization and technical frustration. While it serves as the "brain" of my business, the relationship with the software has become increasingly strained due to its impact on your clients. Pros The "Vagaro Pro" app is the powerhouse. It allows you to manage your entire business from a smartphone. While the dashboard is clean, the sheer volume of settings can feel overwhelming at first. However, once you’ve set your working hours and services, the day-to-day calendar management is intuitive, featuring "drag-and-drop" rescheduling. Cons A common and significant complaint is that the online booking interface for clients can be temperamental. Users often report the system "acting up" during the final stages of the process—sometimes timing out or failing to process the final confirmation. Review Source Response from Vagaro April 13, 2026 Thank you for taking the time to share your feedback. We’re glad to hear Vagaro is helping you stay organized and manage your business efficiently. We understand how frustrating it can be when clients experience issues during booking. This is not the experience we aim to deliver. If this happens again, please reach out to our support team at support@vagaro.com or call 925-464-1932 Ext. 2 so we can assist right away. JA Jamilah A. Stylist Health, Wellness and Fitness Used the software for: 2+ years ### "It’s my point of view" April 8, 2026 4.0 I’ve been with vagaro for over seven years and I have been pleased with them for the most of them. So I give them a GOOD JOB Pros From jump I loved the price of the service. You pay for what you need and can adjust it as your business grew. I also like the templates that help with email marketing, gift cards, and the vagaro community with daily deals. It helps keep new business coming in. Cons The main thing that I never really liked was how hard it is to change or update client information when they created the account. A lot of times the client doesn’t remember how they did it and forget passwords so they wind up creating multiple accounts. I also get complaints that the booking system is difficult for the customer. I just think it’s too many steps for them and they would like an easier process but in the end it gets the job done. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Lower cost for my business. That helped alot Review Source Response from Vagaro April 10, 2026 First of all, thank you for your continued support and for being with Vagaro for over seven years, Jamilah! We’re glad to hear you value the flexible pricing, marketing templates, gift cards, and that these tools have helped bring in new business. We also appreciate your feedback regarding client account updates, duplicate profiles, and the booking process experience. Insights like these are very helpful as we continue improving usability and simplifying workflows for both businesses and their clients. We recommend reaching out to our Support team for assistance with managing client records and optimizing your booking setup. Simply reach out to support@vagaro.com or call 925-464-1932 Ext. 2. and a team member will be happy to assist. Happy booking! AM Amber M. Owner Retail Used the software for: 2+ years ### "Just ok overall service. Not great. " April 8, 2026 3.0 It’s pretty good but it could be much better. I was one of the first Vagaro users and everything was included in the price. But now everything is an extra fee that adds up. Fast!! Not worth it. Pros The customer service is pretty good. However it is very time consuming. I like to use the chat option but it takes a long time. Cons I am very frustrated with the constant glitches with inventory. I wish there was a feature to prohibit clients from creating multiple accounts and allowing accounts without phone numbers or real emails. Review Source Response from Vagaro April 11, 2026 Thank you for sharing your feedback and for being with Vagaro since the early days - we truly appreciate your long-term support, Amber! We’re glad to hear you’ve had positive experiences with our Customer Support team, and we also appreciate your feedback regarding response times in chat, and account creation controls. Insights like these are very important as we continue improving both platform performance and the overall user experience. We also hear your concerns regarding pricing structure and added features. Our Support team is always happy to review your pricing, along with an overview of your current features. Our team will ensure you’re getting the full value from your subscription. You can reach out at support@vagaro.com or call 925-464-1932 Ext. 2. We look forward to supporting you and your business. Happy booking! cL christina L. owner Cosmetics Used the software for: 1-2 years ### "great salon management software with a few quirks. may bug some others not" April 8, 2026 4.0 overall good but has a few issues as stated above. Customer service can sometimes be awesome and other times they just dont know the answer Pros customer management / online booking/ scheduling and appointment management/ personalization of calendar and settings Cons need 15 min increments/ great value for one starts to add up as you add employees / use of reports especially with credit card processing. Should fit the page, hate having to move arrow from left to right. Review Source Response from Vagaro April 14, 2026 Glad to hear customer management, online booking, and scheduling tools have been working well for you, and that you’re able to personalize your calendar and settings to fit your needs. We hear your feedback on 15-minute increments, reporting display (especially with credit card processing), and pricing as you scale with more employees. That’s really helpful and we’ll share it with our team. Also appreciate your note on support experience, consistency there matters and your feedback helps us improve. Thanks for sharing your experience with Vagaro! BL Barbara L. Owner stylist Cosmetics Used the software for: 1-2 years ### "Love Vagaro" April 8, 2026 5.0 My experience has been really great! That means alot because I’m not very computer savvy. A lot of the options I can figure out on my own because it’s self explanatory but if I had trouble customer service walked me through it Pros I love that you can call and talk to knowledgeable techs in the customer service department the best. I find the website very easy to navigate and it offers everything you need to operate your business Cons Sometimes there is glitches in the software or slow operation, I don’t use the payment processor available because it seemed deposits were slightly delayed I think because of the west coast east coast time difference Review Source Response from Vagaro April 14, 2026 Thank you for such a thoughtful review—we’re so glad to hear our support team has been helpful and that you’re finding the platform easy to navigate, especially as you’re getting more comfortable with it! We appreciate you calling out the occasional slowdowns and deposit timing as well. Deposits typically follow standard processing timelines, but timing can vary slightly depending on banking schedules. Our team would be happy to review that with you anytime. It’s great to hear Vagaro has been a positive experience overall and that you’ve been able to confidently use the system—we’re always here if you need a hand along the way! Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Salon](https://www.capterra.com/salon-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.