--- title: "Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Vagaro the right Medical Spa solution for you? Explore 3683 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153752/Vagaro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Vagaro 4.7 (3683) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Vagaro Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews AM Alessandra M President of Berklee Management ClubMusic, 10,001+ employeesUsed the software for: More than 2 years. “We use Vagaro to manage our rehearsal studio rentals and our music academy classes, and this software has literally saved my daily organization.“ July 6, 2026 Carlos B OwnerCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “After purchasing the hardware, we quickly discovered that the system is highly restrictive and essentially locked down, limiting our ability to integrate additional front desk accessories and hardware.“ May 20, 2026 SL Sai Akshith L AssistantshipEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Vagaro provides a reliable and scalable platform for managing client appointments and business operations smoothly, making it a solid tool for service management.“ July 2, 2026 AN Amanda N OwnerCosmetics, Self-employedUsed the software for: 1-2 years. “The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to collect fees to protect my business so that is an unfortunate side of it as well as I do not like that, you cannot customize the amount of a deposit per an appointment that it has to be a set amount per service.“ April 15, 2026 MG Mailen G ClientCosmetics, Self-employedUsed the software for: 6-12 months. “Overall, Vagaro is a powerful business management tool, especially for salons, spas, and service-based businesses. Once you get familiar with the platform, it becomes very useful for managing day-to-day operations.“ June 6, 2026 JY Joanna Y OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Things they messed up on:-Importing appointments with the wrong duration, double booking, having 2 clients show up once.-Imported wrong prices for appointments, making me have to discount appointments.-Importing gift cards incorrectly, making my business seem untrustworthy.-They had to wipe out all gift cards and do a second import-“ February 15, 2025 DB Diane B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The customer support is reliable and helpful, and the reporting and bookkeeping features make it easy to stay organized and keep track of performance. While the system can be a bit slow at times and the online store categories could be more customizable, the benefits definitely outweigh the drawbacks.“ April 10, 2026 JH Julie H Owner and Licensed EstheticianHospitality, Self-employedUsed the software for: 1-2 years. “Every time I rebook a customer, I am forced to enter that it is a returning guest and Vagaro should have the intelligence to know that if I am "REBOOKING" a customer - to know that it is a repeat customer.“ April 13, 2026 ## Showing most helpful reviews Showing 1-25 of 3683 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ramika G. Salon owner Consumer Services Used the software for: 2+ years ### "Highly recommended" April 11, 2026 5.0 My clients love the online booking option but my older clients get confused and need guidance when making an appointment. I love that appointments can be made 24/7 Pros The convenience for both myself and my clients. Everything you need for your finances, services, follow ups, reminders and user friendly. Cons Only when there is a glitch in the system and you're trying to check ppl out or book appointments can be frustrating Switched from [Booker](https://www.capterra.com/p/90708/Booker/) I wasn't completely satisfied with there service and didn't have as many features Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has made things convenient for both you and your clients, especially with 24/7 booking and built-in tools for managing your business. We also appreciate your feedback on occasional system interruptions during checkout or booking, our team would like to take a closer look and help get that resolved—please reach out to support@vagaro.com or 925-464-1932. SP Shawna P. Owner and stylist Retail Used the software for: 2+ years ### "Been using Vagaro for 10 years now and its been wonderful" October 4, 2026 5.0 Pros Very user friendly, when I have called for help, they are very helpful,love the waitlist feature they added, I have 18 girls and its the same price to keep adding more girls which is great price for me. Cons sometimes the checkout feature doesn't work, it will say can't do this for future appt even though its now. Switched from [Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Vagaro was easier to use and a few of my friends were using it and told me to try Review Source Response from Vagaro October 13, 2026 Thank you for your continued support! We're glad you find Vagaro easy to use, appreciate the waitlist feature, and value the flexibility to grow your team. We appreciate you bringing the checkout issue to our attention, too. Please contact our Support team at 925-464-1932, Ext. 2, so we can look into it. Carlos B. Owner Cosmetics Used the software for: 2+ years ### "Good for Solo Stylists, NOT for Multi-Location Salons" May 20, 2026 1.0 Vagaro may work well for independent suite renters, solo stylists, or smaller studio environments where operational demands are simpler and downtime impacts fewer people. The platform has features that can be useful in those settings. However, from a true multi-location business operations standpoint, our experience has been very different. When managing multiple teams, front desk staff, schedules, client communication, and payment processing across locations, reliability, flexibility, and offline accessibility become critical. Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests. Pros User-friendly interface and can work well for independent suite renters, solo stylists, or smaller studio environments. Cons Extremely disappointed with and the lack of transparency surrounding support, hardware compatibility, and overall system reliability. We invested in the PayPro & Go system based on how it was marketed "as a seamless front desk and mobile checkout solution designed to scale with and support growing businesses." Unfortunately, our experience has been very different. After purchasing the hardware, we quickly discovered that the system is highly restrictive and essentially locked down, limiting our ability to integrate additional front desk accessories and hardware. This was not clearly communicated during the sales process and did not align with the flexibility and scalability that were presented to us. What made the situation even more frustrating was learning about the strict no-return policy only after realizing the hardware would not meet our operational needs. We were left with a costly setup that does not function the way we were led to expect. The reliability issues have been even more concerning. System status updates frequently indicate that services are operational when, in reality, there are significant disruptions. When the platform experiences outages, there is virtually no offline functionality available. Staff lose reliable access to calendars, appointment details, client notes, and payment processing. For businesses that rely heavily on scheduling software to operate efficiently throughout the day, this creates major operational challenges. As a multi-location salon business, outages like these are far more than a minor inconvenience. They can disrupt operations across multiple teams and locations for an entire day. When your business depends on software for scheduling, client management, and payments, there should be a dependable backup or offline mode available. From a true multi-location business operations standpoint, our experience has been very different. When managing multiple teams, front desk staff, schedules, client communication, and payment processing across locations, reliability, flexibility, and offline accessibility become critical. Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests. Support has also been disappointing. Responses are often vague, information is inconsistent, and there seems to be very little accountability when trying to resolve ongoing issues. We expected transparency, flexibility, and dependable support from a company positioning itself as an all-in-one business solution. Instead, our experience has felt restrictive, misleading, and deeply frustrating. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Vagaro While evaluating salon software, we also considered several other platforms alongside our primary options. Review Source Response from Vagaro May 27, 2026 Thank you for taking the time to share such detailed feedback about your experience. We understand the challenges that can come with managing a multi-location business and how important reliability, clear communication, and operational flexibility are in those environments. We appreciate you acknowledging the areas that have worked well for smaller teams while also sharing where your experience has fallen short for your business needs. Feedback like this is valuable and helps provide additional insight into the needs of larger operations and front desk workflows. We’d also like to note that purchases made through Vagaro are subject to agreed-upon terms and policies at the time of purchase, including the applicable return policy for hardware products. We’d welcome the opportunity to continue the conversation and review any ongoing concerns with your setup, hardware, or workflows further. Please feel free to contact support@vagaro.com or call 925-464-1932 Ext. 2. BJ Brooke J. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro is the platform you need" August 23, 2026 5.0 Vagaro has been a dream for our business. The customer service is top of the line, the training is great, and the software is easy and has everything we need. Pros I have been using Vagaro for year. I own a med spa and it is easy to keep records, bill and has everything we need. Cons I actually haven't found anythign yet! Great training if i can't find something, great customer service and easy to navigate. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Vagaro Vagaro seemed easier to navigate, i liked the platform to keep notes and client details. Review Source Response from Vagaro August 25, 2026 Thank you for the fantastic review, Brooke! We’re thrilled to hear that Vagaro has been a great fit for your med spa and that you find it easy to manage client records, billing, and day-to-day operations. It’s also wonderful to hear that you’ve had such a positive experience with our Support and Training teams. We truly appreciate you taking the time to share this with us! PF Paul F. Barber Owner Hospital & Health Care Used the software for: 6-12 months ### "Professional " October 1, 2026 5.0 Awesome! From day one a team that supports and assists in the best way. Easy way to book, to track and stay up to date. Pros It works soooooo well! Easy for clients and easy to manage. Updates immediately and a supportive team at any time to assist. Cons You can't combine multiple bookings as a family at checkout time for a one card transaction. There must be an easier way. Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Vagaro Price and adding members as you grow. Makes it easier. Review Source Response from Vagaro October 13, 2026 Thank you for the 10/10! We're happy to hear Vagaro helps your business run smoothly and that you love the online booking, reporting, and marketing tools. We appreciate your continued support! RF Robert F. CEO Computer Software Used the software for: Less than 6 months ### "Vagaro- Powerful and Reliable All-In-One Booking Platform." October 10, 2026 4.0 Overall, Vagaro is a powerful and reliable all-in-one platform that streamlines day-to-day operations, booking, and client management. While pricing for add-ons requires careful planning, the robust scheduling tools and ease of use make it a valuable asset for running and growing a service-based business. Pros Vagaro stands out for its exceptionally user-friendly interface, making it easy for both business owners and clients to navigate daily operations without extensive technical skills. The robust scheduling and calendar management tools allow users to easily track staff availability, handle multi-service bookings, and manage appointments seamlessly. Automated client notifications, email text reminders, and online booking integration across multiple platforms (including Google and social media) significantly reduce client no-shows and administrative overhead. Cons The monthly subscription costs can add up quickly, especially for smaller businesses, because many advanced features, extra marketing tools, and specific text-message addons require additional fees on top of the base plan. Review Source Response from Vagaro October 13, 2026 Thank you for sharing such detailed feedback! We're glad Vagaro helps with scheduling, client management, and day-to-day operations. We understand that subscription and add-on costs are important considerations for businesses, and we appreciate you highlighting this as you evaluate the platform. BS Betty S. Medical Massage Therapist Medical Practice Used the software for: 2+ years ### "Credit card options" October 5, 2026 5.0 I’ve had great luck with it and had really good luck when I set up my website as well. They were very helpful. Pros I feel like it’s easy to use. I feel like when you contact support they’re very helpful. I like the new way they have what your income is expected for the week and the day on the home page. Cons I wish when someone used their credit card that there was an option to add it to their profile without going through all the steps of manually putting it in. I don’t care for how they have to put the tip in sign and then you run the card. I would like it a lot better if we could just run the card and then do the steps. Review Source Response from Vagaro October 8, 2026 Thank you for the 10/10 review, Betty! We’re glad to hear Vagaro is easy to use and that our Support team has been helpful. We also appreciate your feedback on the credit card and tipping process. We’ll be sure to pass your suggestions along to our team! KS Kelleigh S. Esthetician Cosmetics Used the software for: 2+ years ### "Seamless accessibility " September 22, 2026 5.0 Vagaro streamlines my business by taking away the added stress of personally having to schedule and communicate with clients. Pros As a Vagaro business user for almost 10 years, it is easily accessible for client booking and customizable to fit all of my business needs. Cons Some clients have been unable to utilize the app leading to having to contact me directly for booking, this is rare but does occur. Vagaro’s add on expenses for services do add up and can be expensive as a monthly cost. Review Source Response from Vagaro October 6, 2026 Hi! Thank you for sharing your experience! We’re glad Vagaro has helped take some of the stress out of scheduling and communicating with your clients. We really appreciate you being part of the Vagaro community! VT Vani T. President Staffing and Recruiting Used the software for: 2+ years ### "I'm happy it does not make the rest of our calendar explode" August 25, 2026 5.0 We teach many group fitness classes and Vagaro helps prevent us from scheduling ourselves over each other so that is one less headache for me to worry about. Plus I already need to go re-arrange the backroom anyway. This system eliminated a lot of email tag backs and forth. Honestly I am just grateful that the payments are processed via Stripe and I don't have to be constantly fixing the problem daily because before Vagaro we were complete chaos. Pros Vagaro works ok I guess since at least clients can use Vagaro to schedule themselves rather than call me. Zoom links normally work. I'm glad it handles all of the instructors' time as well because I thought the whole thing would crash within the first week like our previous app did. We get few complaints about clients. Cons My biggest complaint is that if you try to export multiple appointments the site will freeze and turn black (which is crazy, especially when you're trying to save data). Review Source Response from Vagaro September 1, 2026 Hi Vani, thank you for sharing your experience with Vagaro! We’re glad to hear that Vagaro helps keep your instructors’ schedules organized, makes it easier for clients to book themselves, and reduces some of the back-and-forth for your team. We also appreciate you highlighting the value of keeping your group fitness classes running smoothly. We’re always looking for ways to improve, and your feedback is valuable to us. Thanks again for sharing! VR Verified Reviewer Analyst Consumer Electronics Used the software for: Less than 6 months ### "Great all in one platform for my business" September 4, 2026 5.0 Pros Super easy to set up and my clients love how simple it is to book appointments online. I like having everything in one place, scheduling, payments, reminders, and client management all work together smoothly. The automated text and email reminders save me so much time, my books stay full without me having to chase people down. Customer service has been really helpful whenever I needed it Cons Honestly not much to complain about. The system works great for what I need. Sometimes there are minor glitches or it runs a little slow, but nothing that ruins the experience. Some users mention the monthly fee can add up, but I think the value is worth it. Overall it's been reliable for my business. Review Source Response from Vagaro September 10, 2026 Thank you for sharing such thoughtful feedback! We’re thrilled to hear that Vagaro makes it easy to manage scheduling, payments, reminders, and client management all in one place. It’s great to know the automated reminders are saving you time and helping you keep your books full, and we’re especially glad our Support team has been helpful when you’ve needed us. Thanks again for sharing your feedback with us. KM Kasey M. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Streamlined, Efficient, and Continuously Improving Experience for Providers" April 10, 2026 5.0 I’ve had an overall excellent experience using Vagaro, as it continues to evolve in ways that make my workflow more efficient and streamlined as a provider. Pros What I like about using Vagaro for my aesthetics business is how it brings everything I need into one place and makes my day run smoother. I can manage bookings, payments, client records, marketing, and inventory all within the same system, which saves me time and keeps things organized. The online scheduling and automated reminders help reduce no-shows and keep my schedule full, while flexible payment options make checkout easy for my clients. I also like how it tracks client preferences and treatment history so I can provide a more personalized, high-end experience. On top of that, the built-in marketing tools and reporting features help me grow my business and understand what’s working, all while giving me the flexibility to manage everything from my phone or tablet. Cons The platform can sometimes feel overwhelming due to the sheer number of tools and menus, which may require a learning curve to navigate efficiently. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Vagaro Easier to utilize as I am not very tech savvy. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been helping you run your aesthetics business more smoothly and keeping everything from bookings to marketing and client records in one place. We’re especially glad the automation, payments, and client history tools are helping you deliver that more personalized experience. We hear you on the platform feeling a bit overwhelming at times with the number of tools and menus, that’s really helpful feedback and we’ll share it with our team as we continue improving usability and navigation. Appreciate you choosing Vagaro over Jane for the ease of use, and we’re glad it’s continuing to evolve with your business needs! JD Jennifer D. Salon owner operator Health, Wellness and Fitness Used the software for: 2+ years ### "Not your average booking software " April 10, 2026 5.0 Overall I would give Vagaro a 7/10. It’s too expensive not to be able use all the features and to also not be able to use it the way you would like . I could switch but then I I’m stuck with this $700 pay station Pros My favorite thing about Vagaro is the customer support . I get virtual and chat one on one support to help me better navigate Vagaro . The booking to checkout and client management is seamless . Cons There’s a bit of a learning curve , but I’m getting there . I wish there was a way to offer specific appointments ie 10a 12p 3p . Also everything is à la cart . It’s so expensive to get the best experience . Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I was referred by Brit Seva . There’s better reporting features Review Source Response from Vagaro April 14, 2026 Glad to hear customer support has been a strong part of your experience and that booking, checkout, and client management have been running smoothly for you. We hear your feedback on the learning curve, offering specific appointment times, and the à la carte pricing structure feeling limiting when trying to unlock a full experience. That’s really helpful insight and we’ll share it with our team. We also appreciate your honesty around overall value and reporting features, and we’re glad Vagaro has still been a fit after your switch and referral. BJ Birdie J. Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro is a mid-tier booking software" April 10, 2026 4.0 I enjoy the customer service and I wish that Vagaro acted more quickly on adding features. Like memberships for a $ amount instead of making it specific to a service. Pros I like that I can add things a La carte as I need them in my business. I like being able to increase/ decrease my text plan as needed. I like the integrated forms per service to decrease liability. I like being able to be discovered by clients of other businesses that also use Vagaro. Cons I HATE that clients have to create an account in order to book an appointment. This is such a deterrent for new/ prospective clients. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro GlossGenius didn’t have forms integrated at the time or the ability to run memberships or packages. Mango Mint and RepeatMD were out of my budget. Switched from [Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I wanted forms integrated to my services without using jot form or having to keep track of who filled out which form Review Source Response from Vagaro April 14, 2026 Glad to hear the a la carte setup, flexible text plans, integrated forms, and discovery through other Vagaro businesses have been helpful for your workflow and growth. It’s great knowing those features have made managing liability and client intake easier for you. We hear your feedback on requiring clients to create an account before booking, and how that can feel like a barrier for new clients. That’s really helpful insight and we’ll share it with our team. We also appreciate your thoughts on memberships and feature rollout speed, especially around more flexible membership options. Really appreciate you choosing Vagaro over GlossGenius and staying with us for the integrated forms and overall value! AN Alanna N. Nail technician Cosmetics Used the software for: 2+ years ### "Great App.." April 10, 2026 4.0 Pros I really like how easy it is to use, how easy it is for clients to book online, and the automatic reminder texts. Cons The price and that I cannot book reoccurring clients longer than two years out. I also don’t like that holidays are not listed on the calendar. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I don’t remember to be honest. I do think it might have been easier to use at the time Review Source Response from Vagaro April 14, 2026 Glad to hear you’re enjoying how easy booking is for you and your clients, and that the automatic reminders are helping keep your schedule running smoothly. We hear your feedback on pricing, the limitation with booking recurring clients beyond two years, and holidays not being visible on the calendar. That’s really helpful insight and we’ll share it with our team as we continue improving scheduling flexibility and visibility. Appreciate you choosing Vagaro over GlossGenius, and we’re glad it’s been a solid fit for your business! AMN Ana Maria N. Owner Consumer Services Used the software for: 2+ years ### "best mobile app for salon " April 10, 2026 4.0 Overall, I love the usability of this appt. Love that it's also a mobile app for when you're on the go and need to book an appt. Love the new look. Pros easy to use, scheduling management is great. beautiful interface and display. Love that you can see your whole schedule for the week, month, or day. Cons Please set up perpetual standing appt option. Painful to advance standing appts every 2 years. Please increase font size, not enlarging appt field. We need to see the client names. BIGGER LETTER SIZES! Lastly when searching future appts for a client, we need to see the one that's next first, not the one 2 years from now. We need to scroll a lot to find the next future appt. And would also like to see the day of the week when searching a future appt, not just the date. Day of the week is important. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Meevo did not have a mobile app at the time about 12 years ago. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that you’re enjoying the usability, mobile access, and the updated look, and that having everything in one place helps you manage your schedule so easily. We also really appreciate the detailed feedback on standing appointments, search behavior, and display readability—our team would like to take a closer look at these suggestions for future improvements. AB Antoinette B. Owner Cosmetics Used the software for: 6-12 months ### "Happy customer here" April 10, 2026 5.0 Overall, I’m happy I plan to have Vagaro for a long time. As long as they continue to support Stylist and Artist the way they do I will support them. Pros I like that it was not just a scheduling app, but it included marketing and CRM. It very much help support you becoming a better business because it includes those things that as a newer artist or stylist, you may not have thought of and as an older Artist and Stylist it just makes it easier so you’re able to do it even when you’re busy with clientele Cons I think what I like least about it is the queue. I feel like I will post a promo with a specific time but then by the time it gets put out it’s thrown off the whole time and it doesn’t allow me to edit like if I post something on Sunday to end on midnight, but it doesn’t go out until 9 PM. It’s too late. I also wish that they did more advertising or marketing around highlighting businesses to help us get more clientele. I’ve never received any clientele through the Vagaro app. Every client I’ve had has been one that I’ve pushed through myself. Switched from [Acuity PPM](https://www.capterra.com/p/183090/Acuity-PPM/) I was with acuity at another salon and I hated it. I switched because I wanted something that was easy. It offered all the services I want including subscription payment marketing in this worked. Review Source Response from Vagaro April 20, 2026 Love this! So great to hear Vagaro has helped support both the business and marketing side, making things easier whether you’re just starting out or managing a busy schedule. We also appreciate your feedback on the promo queue timing and visibility for client growth, our team would like to take a closer look at those areas for improvement. SB Shannon B. Cosmetologist Consumer Services Used the software for: 6-12 months ### "Disappointed and dissatisfied " April 12, 2026 2.0 Very frustrating. Schedulicity was so much better.I had used Schedulicity for almost 20 years, I believe, and was very happy. Pros The option to charge clients if they cancel within a specific time frame. Also booking recurring appointments for an entire year is very easy . Cons Almost everything. I was forced to switch from Schedulicity. Everything is way more complicated on my end and the clients end. The amount of clicks needed to checkout an appointment is ridiculous , it takes so much longer, they dont give you a dollar amount up front for the upcoming week, you have to dig deep to get it. I won't get my money deposited until almost noon the next day! And I cant see the amount being deposited once its in process. My clients are connstantly textimg me because something isn't working when trying to book online. It lets people book outside my hours when cleanup time is added to an appointment. There are so many things, these are just a few. Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Vagaro They didn't have the same products as Schedulicity Switched from [Sched](https://www.capterra.com/p/125306/Sched-org/) I was forced, Schedulicity was aquired by Vagaro Review Source Response from Vagaro April 20, 2026 We appreciate you sharing this detailed feedback, and we understand the frustration in adjusting after your transition from Schedulicity. We’d like to take a closer look at the checkout flow, booking rules, payout visibility, and online booking behavior you mentioned (including hours and cleanup time settings). Please reach out to support@vagaro.com or 925-464-1932 so our team can review this with you directly and help troubleshoot each area. JG Jill G. Salon Owner Consumer Services Used the software for: 1-2 years ### "Salon owner review " April 8, 2026 4.0 I’m happy with Vagaro over all. Once you get use to it and all they offer it is very user friendly!! Pros I’m still learning all the things Vagaro offers. Everything is super user friendly and it makes my business run more smoothly. Cons I wish it was more affordable. You charge for everything you offer. That we can’t write our own memo in the text reminder. Service glitchy at time so I need to keep a secondary credit card machine. Needs to be a better way to void and refund. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro You had great salesmen. They convinced me to try Vagaro. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Because I needed my stylists to be able to hold credit cards for appointments without having a merchant ID. Salon iris didn’t offer this. Review Source Response from Vagaro April 14, 2026 Thank you for sharing such a detailed review—we really appreciate you taking the time to walk through your experience! It’s great to hear the platform is helping streamline your business and that you’re finding it user friendly as you continue learning all it offers. We also hear your feedback around pricing, customization in reminders, refunds/voids, and occasional processing consistency. Those are all valuable callouts. If you’re open to it, our team would love to walk through your current setup and show ways to optimize your workflow—there may be features or configurations that can help simplify some of those areas. You can reach us anytime at support@vagaro.com or 925-464-1932. We’re glad you chose Vagaro and appreciate you growing with us! PK Patrick K. Vice President at JPK and Associates, Inc. Construction Used the software for: 2+ years ### "The virtual secretary that manages my schedule to perfection" June 11, 2026 5.0 Invaluable peace of mind. I no longer spend my days on the phone or replying to endless messages just to book appointments, which frees up an immense amount of time for me to focus fully on my services and my clients. Pros As a professional who has to manage numerous client appointments, Vagaro has truly transformed my daily routine. What I prefer is the flexibility of its 24/7 online booking platform. My clients absolutely love being able to book a session at midnight straight from their couch. The automated reminders via SMS and email are incredibly effective: the rate of no-shows or missed appointments has dropped drastically since I started using it. The performance reports and customer profile management with historical data are also very intuitive to get used to. Cons The application is so feature-rich that it can sometimes feel a bit cluttered. The mobile interface for professionals could be a bit smoother and more modern, as I occasionally get lost in the sub-menus while on the go. Moreover, many indispensable options (such as certain marketing features or custom forms) require extra paid add-ons, which quickly drives up the overall monthly bill. Review Source Response from Vagaro June 15, 2026 Thank you for sharing your experience, Patrick! We're so glad to hear Vagaro has helped take the stress out of managing appointments and given you more time to focus on your clients. It's great to know your clients enjoy the convenience of online booking and that automated reminders have helped cut down on missed appointments. We also appreciate the honest feedback about navigation and add-on features. Feedback like yours helps us continue improving the experience for busy professionals. Thanks for being with us for over two years and for recommending Vagaro. Happy booking! US Usama S. Chief Operating Officer Information Technology and Services Used the software for: 2+ years ### "Mostly runs all the time" May 13, 2026 5.0 The system prevents billing from becoming a huge mess with auto-billing. Shocked to find that the AI Bot actually booked a customers session by itself today. Decades worth of information in here so it helps keep everything somewhat organized. Pros Does its basic job fairly well when checking students in to the yoga classes. Shows each person's class schedule on a calendar and I do not have to worry about remembering what we are scheduled to do. Wifi went out today but surprisingly the payments worked fine. Relieved the staff learned to use the dashboard as I did not want to tell them again. Cons Vagaro App is also very frustrating as booking a recurring appointment is an extreme amount of work. The trainers always complain about using this app. Extremely upset I cannot put internal staff notes that clients will see as it makes our studio appear unprofessional. Support told me "that's how it works" and that was extremely helpful, NOT. Review Source Response from Vagaro May 15, 2026 Thank you for sharing your feedback. We’re glad Vagaro has helped simplify scheduling, auto-billing, and organization for your studio, and that features like the AI Booking Bot and payment processing have been helpful for your team. We also appreciate your honest feedback regarding recurring appointments, trainer usability, and staff notes visibility. We understand how important efficiency and professionalism are in a busy studio environment, and your comments help us identify areas where we can continue improving both the app experience and communication tools. We truly value your input and appreciate you taking the time to share your experience. SB Sherri B. Owner stylist Accounting Used the software for: 2+ years ### "Happy with Vagaro" April 9, 2026 5.0 Good value. Customer support is always very helpful. One time all the salon had trouble and in the recording said they had a problem. That was helpful Pros I love that clients get a text/ email when you book appt and a reminder for appointment. Something I don’t need to do Cons I can’t make the words bigger. They go longer which doesn’t help US border line blind people. I would like to stretch it so it all is larger words Review Source Response from Vagaro April 14, 2026 Love hearing that the appointment texts and reminders are making things easier for you and helping take a task off your plate. We also hear you on the text size and readability. Being able to adjust or enlarge text for better visibility is really important and that’s helpful feedback we’ll share with our team. Glad support has been helpful when you’ve needed it and that system updates were communicated clearly during downtime. We appreciate you sharing your experience! CP Clarisa P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Endless point of view from endless esthetics LLC " April 10, 2026 5.0 Overall it’s been an amazing experience. I’ve even been a giveaway winner on their instagram page & won a Dyson hair dryer Pros I’ve been using Vagaro for about 10 years now. It’s been great having an online booking system, being able to manage clients from my phone, no matter the updates it’s been so easy to use, great customer support with any questions I’ve had, and it’s a great price for all its features. Cons I think the hardest part about Vagaro is not being able to put pictures like gloss genius. And also having to set up an account instead of just being able to quickly make an appointment. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know you’ve been with Vagaro for about 10 years and that it’s continued to be easy to use while giving you strong value, mobile access, and reliable support along the way. We hear your feedback on not being able to add photos in the same way as other platforms, and the requirement for clients to create an account before booking. That’s really helpful insight and we’ll share it with our team as we continue improving the client experience. Also love that you won a Dyson giveaway, that’s awesome! Appreciate you being part of the Vagaro community all these years and sharing your experience. JJ Jenna J. Owne master Cosmetologist Health, Wellness and Fitness Used the software for: 2+ years ### "9 years Vagaro user" April 10, 2026 5.0 Costumer support has been great. Wish we would get notified when updating. Having to redownload credit card processing when busy after an update has always been challenging and annoying when i wasnt expecting an update. Also sometimes less is more. The reports, all the stylist really need as far as inventory reports goes is backbar on hand start of year and end of year. (Products we buy to use on clients, like color) Then separate report for just Retail same report beginning of year dollar amount and end of year. We need the dollar amount end of year for taxes. Pros Daily/weekly tracking. And how it keeps track of my inventory. All my clients love the weekly reminder and hour. Cons Last update they got ride of the weekly dates on the home page. To jump ahead 1-8 weeks. I rebook my clients 2 appts ahead and getting rid of that widget has made it take longer to check out my clients, with havinf to do more clicks. Also express checkout should included past appts and products. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your detailed feedback! We’re glad to hear you’re finding value in the tracking, inventory tools, and client reminders, and that our Support team has been helpful when needed. We appreciate your insights regarding recent updates, checkout flow, reporting needs, and update visibility. Feedback like yours is important as we continue refining workflows and improving the overall experience for busy professionals. We also value your suggestions around inventory and reporting structure, especially for year-end tracking and tax purposes, as well as your thoughts on streamlining features for efficiency. Thanks again for your continued support of Vagaro and for taking the time to share your experience! MC Madison C. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great app overall " April 8, 2026 5.0 Pros I’ve had a really great experience using Vagaro. The platform is very user-friendly and makes booking appointments quick and simple for both me and my clients. Everything is easy to navigate, which saves a lot of time during busy days. Their pricing is also very reasonable for everything they offer. Overall, it’s been a reliable and efficient booking system that I’d definitely recommend. Cons I’ve had a really great experience using Vagaro overall. The platform is very user-friendly and makes booking appointments quick and simple for both me and my clients. It’s easy to navigate, which helps a lot on busy days, and the pricing is very reasonable for everything it offers. The only downside I’ve noticed is that the app can freeze at times, which means I have to close out and reopen it more often than I’d like. I also wish there was a built-in feature to easily send a follow-up text or request reviews from clients after their appointments. Other than that, it’s been a reliable and efficient booking system that I’d definitely recommend. Review Source Response from Vagaro April 10, 2026 Thank you for sharing such a thoughtful review, Madison! We’re glad to hear that Vagaro has been a reliable and user-friendly booking system for you and your clients, and that it’s helping you save time during busy days. We appreciate your feedback regarding app behavior and your suggestions around post-appointment follow-ups and review requests. Insights like these are extremely valuable as we continue improving performance and expanding features to better support your business needs. If you ever need assistance or want help exploring existing tools that may support follow-ups or client outreach, our Support team is happy to help. Simply reach out at support@vagaro.com or call 925-464-1932 Ext. 2, and a member of the team can assist. Happy booking! AA Anna A. Lash Artist Cosmetics Used the software for: 2+ years ### "Lash Artists Love Vagaro" April 8, 2026 5.0 My overall experience with Varo has been great! My clients are able to book their appointments at their own convenience without back-and-forth Messaging. It has saved me time and energy which I’m able to put back into my business. I have had some isolated incidents were clients have not been able to open the booking site whenever I copy the link and send it through messenger. And I’ve also had clients unable to book for various reasons, but that rarely happens. I would say that happens one in 25 bookings. The majority of my clients have been satisfied with my Booking system. Pros I love how easy Vagaro is to use for me and my clients. Online booking is a breeze and it takes the load of managing my schedule off of my shoulders. Cons At times I wish clients could book as a guest and not have to create an account. I feel as if it may deter clients from booking since it is a bit of a longer process compared to other booking systems. Review Source Response from Vagaro April 10, 2026 Thank you for sharing your experience, Anna! We’re so glad to hear that Vagaro has made online booking easy for you and your clients and has helped save you time and energy in managing your schedule. We appreciate your feedback regarding guests needing to create an account - stay tuned for an exciting release soon! Regarding your notes on occasional access issues when sharing booking links. Insights like these are very helpful as we continue improving the client booking experience and overall accessibility. If you ever need assistance or want us to take a closer look at any booking concerns, our Support team is happy to help. You can reach out at support@vagaro.com or call 925-464-1932 Ext. 2. Happy booking! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.