# Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vagaro the right Medical Spa solution for you? Explore 3644 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews/ --- Vagaro 4.7 (3644) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 22nd, 2026 # Reviews of Vagaro Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Streamlined business operations 94% positive reviews out of 746 Most users comment that ease of use simplifies business management, saving time and reducing operational stress. Maria N. FLorida Licensed Esthetician, 1 employee. "We tend to overthink the app but really, if you look at it as "what is it that is so easy for me today" you can see that everything has been thought out well for you." Frequent glitches and downtime 69% negative reviews out of 375 Most users report bugs and issues cause system slowdowns, crashes, and interruptions during critical business hours. John C. Owner, 2 - 10 employees. "There are so many bugs and glitches that it's very hard to actually use the software." Automated appointment notifications 93% positive reviews out of 198 Most users describe appointment reminders as reducing no-shows and saving time on client communications. Sheri N. Cosmetologist owner, 2 - 10 employees. "My overall experience is Awesome helps my work life and makes my jobs easier and my clients get reminded of appointments so less clients missing appt" Limited and inflexible payment options 50% negative reviews out of 253 Some reviewers find payment processing lacks customization, has integration problems, and complicates accurate recordkeeping. Shannon B. Cosmetologist, 1 employee. "I won't get my money deposited until almost noon the next day! And I cant see the amount being deposited once its in process." Intuitive and accessible interface 95% positive reviews out of 146 Most users report the user interface is intuitive, making daily business tasks straightforward for everyone. Complex and costly card processing 60% negative reviews out of 210 Some reviewers indicate credit card processing involves extra fees, hardware issues, and confusing refund procedures. Anonymous User Chiropractor, 1 employee. "The credit card processor did not connect well to multiple devices, and so I cancelled it." ## Showing most helpful reviews Showing 1-25 of 3644 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Monica D. OWNER E-Learning Used the software for: I used a free trial ### "Getting Started with Vagaro" January 4, 2026 5.0 Overall, it's been a great few weeks. I am about to complete my setup for two different companies under one login, on one platform, streamlined with Vagaro's payment processing. Pros What I like most as a business owner is the value for money. While most other platforms charge large fees, Vagaro does not. Their customer support is amazing! While most other EMR customer support teams struggled to understand the obligations I have regarding patient care, they were more than willing to reschedule appointments. Their system's ease of use is beyond comparison. I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing, API, and other technical items, helped save time. So, for $23.99, I get a base plan, but I can add on and delete as my company's needs change! Most of their add-ons are just $10.00. I can use the domain that I have already purchased. Their widgets and links, as well as the software's look and feel, are very professional. They have helped me to create a trusted and branded look and feel for my services and products! Cons Nothing. I have not encountered anything that they aren't willing to work on or help me with. I asked that they help me set up SOAP notes, and they were more than willing to walk me through "another" FREE tutorial class! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Ease of use is important to me. I deal with patients all day. I don't want to fight with software. Review Source Response from Vagaro January 8, 2026 Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear that Vagaro’s flexibility, affordability, and ease of use have made a positive impact on your business—especially in a patient-focused environment. It’s great to know our support team, Vagaro University, and features like payments, integrations, and customization have helped streamline your setup across multiple companies. We truly appreciate your trust and are excited to continue supporting you as your business grows! MH Maranda H. Cosmetologist Cosmetics Used the software for: 2+ years ### "Vagaro since 2009 " April 9, 2026 5.0 I remember chatting with development back in 2009 after salon hours to go over updates like being able to customize service pics etc. I have loved growing with the company over the years. Pros I love that this software has all the necessary features for marketing emails and messages to clients. I love the drag & drop email builder to make templates for future use Cons I think it is overall a solid product. If anything I would grow the platform to help more with the financial side of the business. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro As a solo operator I found the cost to be the best for the features that I use. The familiarity keeps it easy to stay. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know you’ve been with Vagaro since 2009 and have grown alongside the platform over the years. We’re glad the marketing tools and drag-and-drop email builder have been helpful for your client communication and templates. We hear your feedback on expanding financial features as well, that’s really valuable and something we can share with our team. Really appreciate you choosing Vagaro as a solo operator and sticking with us for so long! KV Keyonda V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Vagaro Review" April 10, 2026 2.0 It’s been a hard switch from scheduling with Schedulicity. It’s hard to schedule an appointment with a deal you created. So I am doing more work.customer support is always there. But sometimes they can do nothing for new updates , just gotta stick around to see if it’s better. Pros It’s a known brand. Other businesses seem to like it. It looks very professional. It has a P.O.S. System no interested which makes things easier to day an all in one. Not to expensive. Cons My appointments don’t show up. They changed my billing with out asking. My clients have a hard time scheduling so I schedule them most of the time. Simple tasks take a long time. Hey share client info across other businesses. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) The company shut down and shifted us all who don’t leave to a Vagaro. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience and feedback. We’re glad you see value in the all-in-one platform and support team, and we understand the transition from another system can come with necessary adjustments. The concerns you mentioned such as appointments not appearing, billing changes, and client scheduling difficulties are important, and we’d like to take a closer look at your setup to better understand what’s happening. Regarding client information, Vagaro does not share client data across businesses, and we’re happy to clarify how that works. We recommend reaching out to our Support team at support@vagaro.com with the subject line ATTN CX or calling 925-464-1932 Ext. 2 so we can review these items with you directly and help improve your experience. ND Nicole D. Massage therapist Alternative Medicine Used the software for: 2+ years ### "Love Vagaro! " April 10, 2026 5.0 Great product. Couldn’t imagine using anything else. I like how you have separate pricing options for items you use instead of a large flat fee for stuff you wouldn’t use! Pros It is a great system for client management and scheduling as well as appointment management. You can easily keep track of clients and how many appointments they have had as well as memberships and other purchases. Online booking is completed with ease. The pricing for the product is reasonable. Customer support is also very helpful in answering questions and resolving issues. Cons Sometimes there are issues when Vagaro’s system goes down and you can’t access needed information but this is very rare. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Features and pricing were a huge factor in making the switch. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been working well for client management, scheduling, memberships, and online booking, and that the flexible pricing options fit your business needs. We’re also glad our support team has been helpful when questions come up. We hear your note about rare system access issues during downtime, that’s helpful feedback and we’ll share it with our team. Really appreciate you choosing Vagaro for the features and pricing, and we’re happy it’s become such a strong fit for your business! KM Kasey M. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Streamlined, Efficient, and Continuously Improving Experience for Providers" April 10, 2026 5.0 I’ve had an overall excellent experience using Vagaro, as it continues to evolve in ways that make my workflow more efficient and streamlined as a provider. Pros What I like about using Vagaro for my aesthetics business is how it brings everything I need into one place and makes my day run smoother. I can manage bookings, payments, client records, marketing, and inventory all within the same system, which saves me time and keeps things organized. The online scheduling and automated reminders help reduce no-shows and keep my schedule full, while flexible payment options make checkout easy for my clients. I also like how it tracks client preferences and treatment history so I can provide a more personalized, high-end experience. On top of that, the built-in marketing tools and reporting features help me grow my business and understand what’s working, all while giving me the flexibility to manage everything from my phone or tablet. Cons The platform can sometimes feel overwhelming due to the sheer number of tools and menus, which may require a learning curve to navigate efficiently. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Vagaro Easier to utilize as I am not very tech savvy. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been helping you run your aesthetics business more smoothly and keeping everything from bookings to marketing and client records in one place. We’re especially glad the automation, payments, and client history tools are helping you deliver that more personalized experience. We hear you on the platform feeling a bit overwhelming at times with the number of tools and menus, that’s really helpful feedback and we’ll share it with our team as we continue improving usability and navigation. Appreciate you choosing Vagaro over Jane for the ease of use, and we’re glad it’s continuing to evolve with your business needs! MR Marisol R. Massage Therapist ans Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Happu Customer" April 10, 2026 5.0 It has been good. If I have a question the chat function is great. If the Ai bot can’t answer my question they transfer me over to a human. Pros The price, its functionality, and online booking. Before Vagaro, I was using another online platform. It was expensive and lacked all the features I needed. Cons It lacks a few features. I am disappointed they took away the ability to download your weekly schedule. I am able to see my schedule but I xan’t see my client’s name. That is a huge disappointment. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Vagaro It was too complicated. I wasn’t a fan of the product. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It was expensive. At the time they weren’t offering any discounts during covid. Also, they didn’t have a lot of functions that i needed. Review Source Response from Vagaro April 14, 2026 Glad to hear Vagaro has been a better fit for you in terms of price, functionality, and online booking compared to your previous platform. We’re also happy the chat support and quick handoff to a live agent have been helpful when you need answers. We hear your feedback on the missing weekly schedule download and not being able to view client names in that view. That’s really helpful and we’ll share it with our team as we continue improving reporting and scheduling tools. Appreciate you choosing Vagaro over Acuity Scheduling and sharing your experience with us! TE Ty E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro is a great place to start" April 10, 2026 3.0 Overall, I've had a very positive experience with the software and would recommend it to many people. However, I don't think it is the most suitable product on the market for my company, at the moment - particularly for schedule and appointment management, inventory, and online booking. Pros I love that the company has sped up its features/updates release cycle. I feel like it's constantly improving. There is a lot of value for the money. I also think Vagaro has an extremely intuitive and user-friendly interface. Cons As a natural hair care salon, I feel like the software makes it evident that the company does not understand our workflows and how they differ (significantly) from cut/color salons. As much as I love the software, this weakness really creates pain points that can't be overlooked or ignored. Additionally, I get frustrated with the fact that Vagaro uses features (i.e. referral tracking/rewards) for its own business, that it doesn't provide to its users. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[SalonIQ](https://www.capterra.com/p/128737/Salon-iQ/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I loved that there was a free trial. Once using the software during the free trial, it was so easy to use, and had a version of so many of the features we desired, that we stuck with it. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Needed a more comprehensive/robust system Review Source Response from Vagaro April 14, 2026 Love hearing that you’ve seen consistent improvements and that you find the platform intuitive and valuable overall. Great to know the free trial helped you get comfortable and see the range of features firsthand. We also really appreciate your detailed feedback around natural hair care workflows, as well as your thoughts on referral/rewards functionality. That’s really valuable insight and we’ll share it with our team as we continue improving the platform for different business types and specialties. Glad Vagaro has been a strong fit for your business overall, and thanks again for taking the time to share such thoughtful feedback! JD Jennifer D. Salon owner operator Health, Wellness and Fitness Used the software for: 2+ years ### "Not your average booking software " April 10, 2026 5.0 Overall I would give Vagaro a 7/10. It’s too expensive not to be able use all the features and to also not be able to use it the way you would like . I could switch but then I I’m stuck with this $700 pay station Pros My favorite thing about Vagaro is the customer support . I get virtual and chat one on one support to help me better navigate Vagaro . The booking to checkout and client management is seamless . Cons There’s a bit of a learning curve , but I’m getting there . I wish there was a way to offer specific appointments ie 10a 12p 3p . Also everything is à la cart . It’s so expensive to get the best experience . Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I was referred by Brit Seva . There’s better reporting features Review Source Response from Vagaro April 14, 2026 Glad to hear customer support has been a strong part of your experience and that booking, checkout, and client management have been running smoothly for you. We hear your feedback on the learning curve, offering specific appointment times, and the à la carte pricing structure feeling limiting when trying to unlock a full experience. That’s really helpful insight and we’ll share it with our team. We also appreciate your honesty around overall value and reporting features, and we’re glad Vagaro has still been a fit after your switch and referral. MW Madison W. Esthetician Consumer Services Used the software for: 1-2 years ### "Couldn’t rave more about vagaro!" April 10, 2026 5.0 I’ve used a couple other booking systems, and Vagaro has definitely been my favorite overall. It keeps everything organized and helps me run my business smoothly day to day. Pros Very easy to use! The interface is clean and makes booking, managing clients, and running my business seamless and efficient. Cons Can sometimes be glitchy, and certain features aren’t always the most user friendly for clients, especially when it comes to booking or navigating the system. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro The credit card reader perk upon signup and having my page displayed on vagaro if people looked me up! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Acuity didn’t have a built in POS system and aesthetic record was wayyy too complicated to use. Review Source Response from Vagaro April 14, 2026 Glad to hear Vagaro has been your favorite overall and that the clean interface is helping you keep bookings, clients, and day-to-day operations running smoothly. Great to know the POS setup and visibility on Vagaro were helpful factors in your switch as well. We hear your feedback on occasional glitches and the client booking experience feeling less intuitive at times. That’s really helpful and we’ll share it with our team as we continue improving usability on both sides. Appreciate you choosing Vagaro over GlossGenius and Acuity, and we’re happy it’s been a strong fit for your business! SG Susan G. LME Consumer Services Used the software for: 1-2 years ### "Vagaro should be the first step in your new successful journey. " April 10, 2026 5.0 Absolutely incredible! As a first time business owner, Vagaro has been Indispensable for me. There are so many valuable reports to help keep your business on track. It is easy to navigate Pros The customer support is phenomenal!! I cannot stress this enough. The onboarding is professional and really helps a new customer navigate the site with ease. Although the site itself is super intuitive, there are some great tips, tricks and resources available in any one on one session you may need for your business. The online booking is a breeze. Even my clients in their advanced years have been able to book services seemlessly. And as far as client management is concerned, it’s easy to query information and statistics that help to grow your business. Scheduling and appointment management is a breeze! I love that using Vagaro on your phone is easier than in a tablet or traditional desktop computer. I don’t use the shift management options. Cons The inventory can be clunky. I wish there was a way to merge products if they have been duplicated. Also I’d like an easier way to subtract products. Sometimes the count is incorrect and when I go back to amend it it doesn’t have a toggle for mistaken count. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro I liked the platform more than the mind body option. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know Vagaro has been so supportive for you as a first-time business owner and that onboarding, support, booking, and client management have all made things feel easier and more seamless for you. Great to hear the mobile experience and reporting tools are also helping you stay on top of your business. We hear your feedback on inventory management, especially merging duplicate products and adjusting counts more smoothly. That’s really helpful and we’ll share it with our team as we continue improving the inventory experience. Really appreciate you choosing Vagaro over Mindbody, and we’re glad it’s been an indispensable tool for your business! SH Shawn H. Therapist, Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Great features, could use more Customization options" April 10, 2026 3.0 I love the 24/7 customer service. That feature is fantastic and I think it will lead me to increasing my overall satisfaction with Vagaro Pros I like the customization features although I feel there could be more. I like some of the tools like booking widgets that allow for ease of scheduling. Cons I feel like some of the customization upgrades should be priced at a lower price for the monthly subscriptions. Maybe packages of upgrades such as allowing for sole proprietors to customize differently than multi-location companies. So I'm not having to pay $10 for this and $10 for that a month and eventually paying over 50 or $60 a month as a sole proprietor to use functions that I have no use for whereas a package that would include things like a waitlist or automatic customer replies for someone that doesn't have a front desk person would be amazing. Just leaning into what each industry user might need at different stages and points of the business Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I appreciated the 24/7 customer service. I also appreciated the longer free trial time as there was a lot of details to be able to work out to see if adding services and booking would work for me Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) The prior service did not offer enough customization for me Review Source DC Demaris C. Founder Consumer Services Used the software for: 1-2 years ### "Thanks Vagaro" April 8, 2026 4.0 I am pleased. I highly recommend them. I am able to do most of the necessary procedures on one platform which is important to me. Pros How many features are offered. The features are helpful to my business. Forms, Email Marketing, online booking, packages. There customer service team is amazing. Cons I can’t offer individual deposit requirements for specific services. I can’t send specialized email upon the booking of certain services. It can lag sometimes when trying to change timing on sevices. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Vagaro Vagaro had more to offer functionally - features I already mentioned Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Recommendations from other professionals Review Source Response from Vagaro April 10, 2026 Thank you so much for your thoughtful review and for recommending us, Demaris! We’re glad to hear that Vagaro is helping you manage your business with features like forms, email marketing, online booking, and packages all in one place. It’s also great to know our support team has made a positive impact on your experience. We appreciate your feedback regarding deposit requirements, specialized emails for specific services, and app behavior when adjusting service timing. Insights like these are incredibly valuable as we continue to improve and expand our features. Our team is happy to help with exploring workarounds or optimizing your current setup. Simply reach out to support@vagaro.com or 925 464 1932 Ext. 2 and a team member can assist, Happy booking! DL Desiree L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "All in one " April 8, 2026 5.0 I love having a system that fits all of my needs. It is hippa compliant, easy to use, and has every option I need. Pros I’ve been using Vagaro for over 6 years. The customer support is amazing and they follow up with you and go over your help request. When I first started I used it solely on my own, but now I have multiple independent contractors that use it under my account and they are able to generate their reports and schedule clients for themselves. Cons My only concern is the limited amount of texts and emails in the purchased packages. It goes fast when you have a special or daily deal that you want to share. One other thing is the very high cost of the lines of credit (loans) that they offer thru Liberis. I am glad they exist, but it is extremely expensive. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Gloss didn’t have a membership option for my monthly massage members so it wouldn’t have worked. Jane’s processing fees were too high Review Source Response from Vagaro April 10, 2026 Thank you for your continued support over the past 6+ years, Desiree! We’re so glad to hear that Vagaro has been able to grow with your business and support both you and your independent contractors, and that our Support team has made a positive impact along the way. We also appreciate your feedback regarding messaging limits and financing options. If you’d ever like help optimizing your messaging usage or exploring available options, our Support team is happy to assist with ensuring you’re getting the full value from your current plan. You can reach out anytime at support@vagaro.com or call 925-464-1932 Ext. 2. Happy Booking! TM Tasha M. Cosmetologist Consumer Services Used the software for: 1-2 years ### "Salon suit must have" April 8, 2026 5.0 I’m so glad I chose Vagaro—it truly makes my workday easier and more efficient. My clients love the convenience of online booking, and the seamless checkout process creates a smooth, professional experience from start to finish. Pros Vagaro is incredibly user-friendly and keeps my day running smoothly. It helps me stay organized with my appointments and client formulas all in one place, which is a game changer. I also love that my clients can easily book online at their convenience. The automated reminders and confirmations are a huge plus—they save me time and reduce no-shows. And to top it off, the checkout process is quick and seamless. Cons I wish it were easier to track retail sales and product usage. It doesn’t integrate well with other programs that offer these features. It would be great if it connected directly with suppliers, allowing me to order products with the click of a button instead of having to do it manually. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Easier to use and had other stylists recommend Review Source Response from Vagaro April 11, 2026 Thank you for sharing your experience, Tasha! We’re so glad to hear that Vagaro is helping you stay organized, streamline your day, and provide a smooth booking and checkout experience for your clients. We appreciate your feedback regarding retail tracking, product usage, and supplier integration. Insights like these are very helpful as we continue improving inventory management and exploring ways to enhance workflow efficiency. You're always welcome to submit a feature request as our team reviews these regularly. Here is the link to submit one: https://feedback.vagaro.com/forums/915991-feature-requests If you need assistance with optimizing your setup or navigating specific features, our Support team is always happy to help. Your can reach them at support@vagaro.com or call 925-464-1932 Ext. 2. Thank you again for your feedback. Happy booking! KK Kaitlyn K. Hair Stylist Cosmetics Used the software for: I used a free trial ### "Easy switch. So glad I did. " April 8, 2026 5.0 Very good. The transition was definitely made easy for me. I was dreading importing my old info myself. And editing/updating it all has been an easy to continue. Pros I love how easy vagaro makes it to switch. Someone walks you through options and features. As well as they transfer your prior clients/services/etc from your prior system for you. Cons I don’t think I haven’t anything I don’t like yet. I haven’t used all of the features in the past month. It’s more than my last system had. So I’m still kind of learning. But it’s not too difficult. And there is customer service for what I can’t quite figure out on my own. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro I asked some friends in the industry what they use / how they like it and I decided on Vagaro based on that and my own needs/budget. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) It felt like they were steadily going up on their price and reducing the service at each price tier level as they went. They finally went higher than my budget so it was time to search elsewhere. Review Source Response from Vagaro April 14, 2026 Love hearing this! Glad the switch felt smooth and that getting your clients and services transferred over was handled easily. It’s great you’re finding plenty to explore while still getting support when you need it. Appreciate you choosing Vagaro and sharing your experience! DK Daryna K. Permanent makeup and tattoo Cosmetics Used the software for: 1-2 years ### "It definitely worth " April 13, 2026 5.0 Vagaro is a powerhouse for business automation. It offers incredible Value for Money by combining Online Booking, Scheduling, and Shift Management into one reliable tool. While the interface has a slight learning curve, the efficiency gained in Client Management and the quality of Customer Support make it a top-tier choice for any professional. It’s a scalable, "all-in-one" solution that truly streamlines daily operations. Pros Vagaro is a highly efficient, all-in-one platform that offers excellent Value for Money for beauty and wellness professionals. It excels in Online Booking and Scheduling and Appointment Management, providing a seamless experience for both staff and clients with automated reminders that reduce no-shows. The Ease of Use is impressive given the platform's depth, allowing for smooth Shift Management and complex staff rotations. Additionally, its robust Client Management features make personalized marketing simple, all while being backed by reliable Customer Support available whenever you hit a snag. Cons The mobile app occasionally feels less stable than the desktop version, which can complicate Appointment Management on the go. Additionally, while Customer Support is generally helpful, wait times during peak hours can be long when you need an immediate fix for a booking glitch. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I used it before, and my other work place use it so it’s convenient Review Source Response from Vagaro April 20, 2026 Love this! So great to hear Vagaro has been a strong all-in-one solution for scheduling, client management, shift management, and marketing, and that it’s helping streamline daily operations while delivering solid value for your business. We also appreciate your feedback on mobile app stability and support wait times during peak hours, our team would like to take a closer look at these areas to help improve the experience across both speed and reliability. SF Stacey F. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Over a decade of growth with VAGARO" October 9, 2025 5.0 My overall experience with VAGRO has been exceptional. I’ve been a loyal user for over a decade—starting with scheduling and payments and now using it for my website, marketing, forms, inventory, payroll, and analytics. VAGARO has helped me grow my business and brand by leaps and bounds. Pros What I love most about VAGARO is its ease and affordability for small business owners like me. It’s given me the tools and resources to both launch and scale my service-based business with confidence and professionalism. Cons What I like least about VAGARO is that occasionally, after a new update on the mobile app or desktop, there can be brief delays or minor glitches. However, these are usually temporary and quickly resolved. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro I chose VAGARO over other products based on the price, features, and ease of use. Review Source Response from Vagaro October 14, 2025 We truly appreciate your loyalty and thoughtful feedback! 💜 It’s amazing to hear how Vagaro has supported your business growth over the years from scheduling and payments to marketing and payroll. We’re so glad it’s been a valuable tool for your success, and we’ll continue working to improve performance with every update. NC Nicky C. MANAGER Cosmetics Used the software for: 2+ years ### "Worst Rent Collection Feature " April 12, 2026 3.0 Other than RENT COLLECTION never works, i love vagaro and wouldn't trade it for the world.. The platform is very useful Pros Everything except RENT COLLECTION! This is the best platform out and we've tried plenty of them.. Vagaro has everything we need, although the rent collection for employee to add their info never works Cons Rent collection request for employee to add credit card never works, its very frustrating and this has been going on for years. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Misunderstanding of our business... It was never explained why they stopped our card proce3 Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has been such a strong all-in-one platform for your business and that it continues to meet your needs overall. We also really appreciate your feedback on rent collection for employees. Our team would like to take a closer look at what’s been happening there and help get this working as intended for you—please reach out to support@vagaro.com or 925-464-1932 so we can investigate this with you directly. SB Sherri B. Owner stylist Accounting Used the software for: 2+ years ### "Happy with Vagaro" April 9, 2026 5.0 Good value. Customer support is always very helpful. One time all the salon had trouble and in the recording said they had a problem. That was helpful Pros I love that clients get a text/ email when you book appt and a reminder for appointment. Something I don’t need to do Cons I can’t make the words bigger. They go longer which doesn’t help US border line blind people. I would like to stretch it so it all is larger words Review Source Response from Vagaro April 14, 2026 Love hearing that the appointment texts and reminders are making things easier for you and helping take a task off your plate. We also hear you on the text size and readability. Being able to adjust or enlarge text for better visibility is really important and that’s helpful feedback we’ll share with our team. Glad support has been helpful when you’ve needed it and that system updates were communicated clearly during downtime. We appreciate you sharing your experience! LC Lili C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro covers the bulk of our needs " April 10, 2026 4.0 Having used Vagaro since 2016 or before Vagaro has steadily adapted there offerings with the changing times is great and important for us. The amount of customer service support, client communication options, ease of navigation of the platform, and cc processing transparency has made things easy for our business. Overall 8/10 Pros Vagaros platform covers most of the needs of our salon and spa. Its function of inventory + client + service management, booking, and back end reports. It’s fairly simple to navigate for both the client and professional alike. Cons Vagaro does have semi regular outages/glitches in their system which is very hard for an in-person client based business. There have also been some specific holes in coverage that we need but isn’t offered. For example most recently, we need individual options for turning on/off online booking for services many practitioners offer. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your long-term experience with Vagaro! We’re glad to hear the platform continues to support your salon and spa needs across inventory, client and service management, booking, and reporting, and that both your team and clients find it easy to navigate. We appreciate your feedback regarding system reliability and the need for more granular control over online booking availability by service or practitioner. Insights like this are valuable as we continue enhancing platform flexibility and performance. Thanks again for your continued support of Vagaro and for taking the time to share such detailed feedback. CE Carissa E. Esthetician Individual & Family Services Used the software for: 2+ years ### "Luxe Features meet Technical Glitches" April 10, 2026 5.0 My experience with Vagaro Pro has been a mix of professional organization and technical frustration. While it serves as the "brain" of my business, the relationship with the software has become increasingly strained due to its impact on your clients. Pros The "Vagaro Pro" app is the powerhouse. It allows you to manage your entire business from a smartphone. While the dashboard is clean, the sheer volume of settings can feel overwhelming at first. However, once you’ve set your working hours and services, the day-to-day calendar management is intuitive, featuring "drag-and-drop" rescheduling. Cons A common and significant complaint is that the online booking interface for clients can be temperamental. Users often report the system "acting up" during the final stages of the process—sometimes timing out or failing to process the final confirmation. Review Source Response from Vagaro April 13, 2026 Thank you for taking the time to share your feedback. We’re glad to hear Vagaro is helping you stay organized and manage your business efficiently. We understand how frustrating it can be when clients experience issues during booking. This is not the experience we aim to deliver. If this happens again, please reach out to our support team at support@vagaro.com or call 925-464-1932 Ext. 2 so we can assist right away. DB Donielle B. Licensed esthetician CEO Retail Used the software for: 2+ years ### "Great and Easy-to-Use Booking System for Small Businesses" April 16, 2026 5.0 Overall, I’ve had a great experience using Vagaro for my business. It’s reliable, easy to use, and helps me stay organized with bookings, payments, and client management. Their customer service has also been very helpful whenever I’ve had questions or needed support. It’s been a solid system for running my day to day operations. Pros I really like how user friendly Vagaro is, especially for day to day use in my business. The layout is simple and easy to navigate which makes booking appointments, managing my schedule, and checking clients in very efficient. I also appreciate how everything is in one place, from payments to client history, which helps me stay organized and save time. Cons One thing I wish Vagaro offered is the option to pass processing fees onto clients or at least have more flexibility with payment processing options. As a small business owner, those fees can add up quickly, so having that option would make a big difference. Other than that, the platform works well overall, but that feature would definitely improve it. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s user-friendly layout has helped streamline your day-to-day operations, keeping bookings, payments, and client management organized in one place. We also appreciate your feedback on payment processing flexibility—especially the ability to pass processing fees onto clients. That’s a thoughtful feature request, and we’ll be sure to share it with our team for review. US Usama S. Chief Operating Officer Information Technology and Services Used the software for: 2+ years ### "Mostly runs all the time" May 13, 2026 5.0 The system prevents billing from becoming a huge mess with auto-billing. Shocked to find that the AI Bot actually booked a customers session by itself today. Decades worth of information in here so it helps keep everything somewhat organized. Pros Does its basic job fairly well when checking students in to the yoga classes. Shows each person's class schedule on a calendar and I do not have to worry about remembering what we are scheduled to do. Wifi went out today but surprisingly the payments worked fine. Relieved the staff learned to use the dashboard as I did not want to tell them again. Cons Vagaro App is also very frustrating as booking a recurring appointment is an extreme amount of work. The trainers always complain about using this app. Extremely upset I cannot put internal staff notes that clients will see as it makes our studio appear unprofessional. Support told me "that's how it works" and that was extremely helpful, NOT. Review Source Response from Vagaro May 15, 2026 Thank you for sharing your feedback. We’re glad Vagaro has helped simplify scheduling, auto-billing, and organization for your studio, and that features like the AI Booking Bot and payment processing have been helpful for your team. We also appreciate your honest feedback regarding recurring appointments, trainer usability, and staff notes visibility. We understand how important efficiency and professionalism are in a busy studio environment, and your comments help us identify areas where we can continue improving both the app experience and communication tools. We truly value your input and appreciate you taking the time to share your experience. AL Amanda L. Owner of studio Consumer Services Used the software for: 2+ years ### "5 years on Vagaro and counting!" April 10, 2026 5.0 I always recommend vagaro to anyone starting out their own business or is salon or beauty based. It’s an easy way to track number and clients which I do love about the app. Pros I’ve been with vagaro since I started my business 5 years ago. Everyday I learn something new using vagaro and it’s easy to use tool. And it’s super easy for my clients to book online. I can block off my schedule or add service providers to my books. The system is friendly for almost anyone! It facilitates my life 90% without me having to worry about always booking or taking deposits manually. Cons I don’t have much I don’t like about it , sometimes I do feel like the pricing is a little high for some of the special features as a small business who’s income is based solely on booking. I do wish it had maybe features that helped get more local leads. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has helped simplify your day-to-day and made booking easy for both you and your clients over the past 5 years. We also appreciate your feedback on pricing and local lead features, our team is always looking at ways to improve and support small businesses like yours. BL Barbara L. Owner stylist Cosmetics Used the software for: 1-2 years ### "Love Vagaro" April 8, 2026 5.0 My experience has been really great! That means alot because I’m not very computer savvy. A lot of the options I can figure out on my own because it’s self explanatory but if I had trouble customer service walked me through it Pros I love that you can call and talk to knowledgeable techs in the customer service department the best. I find the website very easy to navigate and it offers everything you need to operate your business Cons Sometimes there is glitches in the software or slow operation, I don’t use the payment processor available because it seemed deposits were slightly delayed I think because of the west coast east coast time difference Review Source Response from Vagaro April 14, 2026 Thank you for such a thoughtful review—we’re so glad to hear our support team has been helpful and that you’re finding the platform easy to navigate, especially as you’re getting more comfortable with it! We appreciate you calling out the occasional slowdowns and deposit timing as well. Deposits typically follow standard processing timelines, but timing can vary slightly depending on banking schedules. Our team would be happy to review that with you anytime. It’s great to hear Vagaro has been a positive experience overall and that you’ve been able to confidently use the system—we’re always here if you need a hand along the way! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.