--- title: "Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Vagaro the right Medical Spa solution for you? Explore 3654 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153752/Vagaro/reviews/" page_type: "reviews" language: "en" --- Vagaro 4.7 (3654) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Vagaro Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews AM Alessandra M President of Berklee Management ClubMusic, 10,001+ employeesUsed the software for: More than 2 years. “We use Vagaro to manage our rehearsal studio rentals and our music academy classes, and this software has literally saved my daily organization.“ July 6, 2026 AN Amanda N OwnerCosmetics, Self-employedUsed the software for: 1-2 years. “The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to collect fees to protect my business so that is an unfortunate side of it as well as I do not like that, you cannot customize the amount of a deposit per an appointment that it has to be a set amount per service.“ April 15, 2026 SL Sai Akshith L AssistantshipEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Vagaro provides a reliable and scalable platform for managing client appointments and business operations smoothly, making it a solid tool for service management.“ July 2, 2026 Carlos B OwnerCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “After purchasing the hardware, we quickly discovered that the system is highly restrictive and essentially locked down, limiting our ability to integrate additional front desk accessories and hardware.“ May 20, 2026 DB Diane B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The customer support is reliable and helpful, and the reporting and bookkeeping features make it easy to stay organized and keep track of performance. While the system can be a bit slow at times and the online store categories could be more customizable, the benefits definitely outweigh the drawbacks.“ April 10, 2026 JH Julie H Owner and Licensed EstheticianHospitality, Self-employedUsed the software for: 1-2 years. “Every time I rebook a customer, I am forced to enter that it is a returning guest and Vagaro should have the intelligence to know that if I am "REBOOKING" a customer - to know that it is a repeat customer.“ April 13, 2026 CT Courtney T Business OwnerCosmetics, Self-employedUsed the software for: Less than 6 months. “The platform helps streamline bookings, reduce no-shows with automated reminders, and keeps everything organized in one place.“ April 10, 2026 JB Julia B Owner Esthetician Massage TherapistRetail, Self-employedUsed the software for: More than 2 years. “One main issue is the marketing email "queue", if I want to pre plan an email campaign, odds are it won't go out at the time specified.“ April 10, 2026 ## Showing most helpful reviews Showing 1-25 of 3654 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ramika G. Salon owner Consumer Services Used the software for: 2+ years ### "Highly recommended" April 11, 2026 5.0 My clients love the online booking option but my older clients get confused and need guidance when making an appointment. I love that appointments can be made 24/7 Pros The convenience for both myself and my clients. Everything you need for your finances, services, follow ups, reminders and user friendly. Cons Only when there is a glitch in the system and you're trying to check ppl out or book appointments can be frustrating Switched from [Booker](https://www.capterra.com/p/90708/Booker/) I wasn't completely satisfied with there service and didn't have as many features Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has made things convenient for both you and your clients, especially with 24/7 booking and built-in tools for managing your business. We also appreciate your feedback on occasional system interruptions during checkout or booking, our team would like to take a closer look and help get that resolved—please reach out to support@vagaro.com or 925-464-1932. SE Shay E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy Vagaro user" April 10, 2026 5.0 Overall, I am enjoying my experience with Vagaro. My clients love that it is easy to book an appointment and I love that it is easy to navigate hiring staff doing payroll, sending email marketing and running reports and connecting external things like QuickBooks and gusto. Pros I like I like that I can do so many things for my business in one place. In the past before Vagaro I had to use several different systems and keep all of the different systems together via Excel tracker. Now on my reports are in Vagaro that I need so I don’t need to do extra steps. Cons I like all the features however being that everything is à la carte it can’t get expensive. While I feel that Vagaro is more expensive than previous software that I’ve used. I also feel like it’s totally worth it to have everything all in one place.. Alternatives considered [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Reason for choosing Vagaro I chose Vagaro because I knew another person using Vagaro and they were operating in the same capacity that I was operating my salon so I knew the software would be exactly what I needed Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) My Salon started to grow, and I was adding people to my team in style. He did not have the functionality to do that. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has helped you move away from juggling multiple systems and Excel trackers, and now you’re able to manage reports, payroll, hiring, marketing, and integrations all in one place. It’s also great that your clients are finding booking easy and seamless. We hear your feedback on the à la carte structure and how costs can add up as you scale, even though the all-in-one functionality brings strong value. That’s really helpful insight and we’ll share it with our team. Really appreciate you choosing Vagaro over SalonBiz as your team grew, and we’re glad it’s supporting your salon as it expands! KV Keyonda V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Vagaro Review" April 10, 2026 2.0 It’s been a hard switch from scheduling with Schedulicity. It’s hard to schedule an appointment with a deal you created. So I am doing more work.customer support is always there. But sometimes they can do nothing for new updates , just gotta stick around to see if it’s better. Pros It’s a known brand. Other businesses seem to like it. It looks very professional. It has a P.O.S. System no interested which makes things easier to day an all in one. Not to expensive. Cons My appointments don’t show up. They changed my billing with out asking. My clients have a hard time scheduling so I schedule them most of the time. Simple tasks take a long time. Hey share client info across other businesses. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) The company shut down and shifted us all who don’t leave to a Vagaro. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience and feedback. We’re glad you see value in the all-in-one platform and support team, and we understand the transition from another system can come with necessary adjustments. The concerns you mentioned such as appointments not appearing, billing changes, and client scheduling difficulties are important, and we’d like to take a closer look at your setup to better understand what’s happening. Regarding client information, Vagaro does not share client data across businesses, and we’re happy to clarify how that works. We recommend reaching out to our Support team at support@vagaro.com with the subject line ATTN CX or calling 925-464-1932 Ext. 2 so we can review these items with you directly and help improve your experience. PK Patrick K. Vice President at JPK and Associates, Inc. Construction Used the software for: 2+ years ### "The virtual secretary that manages my schedule to perfection" June 11, 2026 5.0 Invaluable peace of mind. I no longer spend my days on the phone or replying to endless messages just to book appointments, which frees up an immense amount of time for me to focus fully on my services and my clients. Pros As a professional who has to manage numerous client appointments, Vagaro has truly transformed my daily routine. What I prefer is the flexibility of its 24/7 online booking platform. My clients absolutely love being able to book a session at midnight straight from their couch. The automated reminders via SMS and email are incredibly effective: the rate of no-shows or missed appointments has dropped drastically since I started using it. The performance reports and customer profile management with historical data are also very intuitive to get used to. Cons The application is so feature-rich that it can sometimes feel a bit cluttered. The mobile interface for professionals could be a bit smoother and more modern, as I occasionally get lost in the sub-menus while on the go. Moreover, many indispensable options (such as certain marketing features or custom forms) require extra paid add-ons, which quickly drives up the overall monthly bill. Review Source Response from Vagaro June 15, 2026 Thank you for sharing your experience, Patrick! We're so glad to hear Vagaro has helped take the stress out of managing appointments and given you more time to focus on your clients. It's great to know your clients enjoy the convenience of online booking and that automated reminders have helped cut down on missed appointments. We also appreciate the honest feedback about navigation and add-on features. Feedback like yours helps us continue improving the experience for busy professionals. Thanks for being with us for over two years and for recommending Vagaro. Happy booking! MH Maranda H. Cosmetologist Cosmetics Used the software for: 2+ years ### "Vagaro since 2009 " April 9, 2026 5.0 I remember chatting with development back in 2009 after salon hours to go over updates like being able to customize service pics etc. I have loved growing with the company over the years. Pros I love that this software has all the necessary features for marketing emails and messages to clients. I love the drag & drop email builder to make templates for future use Cons I think it is overall a solid product. If anything I would grow the platform to help more with the financial side of the business. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro As a solo operator I found the cost to be the best for the features that I use. The familiarity keeps it easy to stay. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know you’ve been with Vagaro since 2009 and have grown alongside the platform over the years. We’re glad the marketing tools and drag-and-drop email builder have been helpful for your client communication and templates. We hear your feedback on expanding financial features as well, that’s really valuable and something we can share with our team. Really appreciate you choosing Vagaro as a solo operator and sticking with us for so long! ND Nicole D. Massage therapist Alternative Medicine Used the software for: 2+ years ### "Love Vagaro! " April 10, 2026 5.0 Great product. Couldn’t imagine using anything else. I like how you have separate pricing options for items you use instead of a large flat fee for stuff you wouldn’t use! Pros It is a great system for client management and scheduling as well as appointment management. You can easily keep track of clients and how many appointments they have had as well as memberships and other purchases. Online booking is completed with ease. The pricing for the product is reasonable. Customer support is also very helpful in answering questions and resolving issues. Cons Sometimes there are issues when Vagaro’s system goes down and you can’t access needed information but this is very rare. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Features and pricing were a huge factor in making the switch. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been working well for client management, scheduling, memberships, and online booking, and that the flexible pricing options fit your business needs. We’re also glad our support team has been helpful when questions come up. We hear your note about rare system access issues during downtime, that’s helpful feedback and we’ll share it with our team. Really appreciate you choosing Vagaro for the features and pricing, and we’re happy it’s become such a strong fit for your business! KM Kasey M. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Streamlined, Efficient, and Continuously Improving Experience for Providers" April 10, 2026 5.0 I’ve had an overall excellent experience using Vagaro, as it continues to evolve in ways that make my workflow more efficient and streamlined as a provider. Pros What I like about using Vagaro for my aesthetics business is how it brings everything I need into one place and makes my day run smoother. I can manage bookings, payments, client records, marketing, and inventory all within the same system, which saves me time and keeps things organized. The online scheduling and automated reminders help reduce no-shows and keep my schedule full, while flexible payment options make checkout easy for my clients. I also like how it tracks client preferences and treatment history so I can provide a more personalized, high-end experience. On top of that, the built-in marketing tools and reporting features help me grow my business and understand what’s working, all while giving me the flexibility to manage everything from my phone or tablet. Cons The platform can sometimes feel overwhelming due to the sheer number of tools and menus, which may require a learning curve to navigate efficiently. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Vagaro Easier to utilize as I am not very tech savvy. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been helping you run your aesthetics business more smoothly and keeping everything from bookings to marketing and client records in one place. We’re especially glad the automation, payments, and client history tools are helping you deliver that more personalized experience. We hear you on the platform feeling a bit overwhelming at times with the number of tools and menus, that’s really helpful feedback and we’ll share it with our team as we continue improving usability and navigation. Appreciate you choosing Vagaro over Jane for the ease of use, and we’re glad it’s continuing to evolve with your business needs! Monica D. OWNER E-Learning Used the software for: I used a free trial ### "Getting Started with Vagaro" January 4, 2026 5.0 Overall, it's been a great few weeks. I am about to complete my setup for two different companies under one login, on one platform, streamlined with Vagaro's payment processing. Pros What I like most as a business owner is the value for money. While most other platforms charge large fees, Vagaro does not. Their customer support is amazing! While most other EMR customer support teams struggled to understand the obligations I have regarding patient care, they were more than willing to reschedule appointments. Their system's ease of use is beyond comparison. I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing, API, and other technical items, helped save time. So, for $23.99, I get a base plan, but I can add on and delete as my company's needs change! Most of their add-ons are just $10.00. I can use the domain that I have already purchased. Their widgets and links, as well as the software's look and feel, are very professional. They have helped me to create a trusted and branded look and feel for my services and products! Cons Nothing. I have not encountered anything that they aren't willing to work on or help me with. I asked that they help me set up SOAP notes, and they were more than willing to walk me through "another" FREE tutorial class! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Ease of use is important to me. I deal with patients all day. I don't want to fight with software. Review Source Response from Vagaro January 8, 2026 Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear that Vagaro’s flexibility, affordability, and ease of use have made a positive impact on your business—especially in a patient-focused environment. It’s great to know our support team, Vagaro University, and features like payments, integrations, and customization have helped streamline your setup across multiple companies. We truly appreciate your trust and are excited to continue supporting you as your business grows! VR Verified Reviewer Driver Retail Used the software for: 1-2 years ### "Happy customer " March 13, 2026 5.0 I have experienced nothing but ease and simplicity. It keeps up with client information and last service Pros Easy to use and navigate through the different tabs. I like all of the features and layout, it’s very user friendly Cons I don’t like having to retype my password every time when accessing the app. I share the account with 1 other user Switched from [Petal Nurse Scheduling](https://www.capterra.com/p/10014866/Petal-Nurse-Scheduling/) We were transitioned from schedulicity and didn’t shop around for other options. It also Saved us some money Review Source Response from Vagaro March 17, 2026 Thank you for sharing your experience! We’re glad to hear you’re finding the platform easy to use and that it’s helping you stay organized with your clients. Thank you as well for becoming part of Vagaro following your transition from Schedulicity. We’re happy to have you with us and appreciate you being part of the community. John G. Owner and CFO Individual & Family Services Used the software for: Less than 6 months ### "Very disappointing." December 6, 2025 1.0 We really expected a lot of great things from Vagaro however the biggest complaint was due to the programs speed, (line-ups at the frontdesk waiting for screens to load) and not being able to "quickly" view a "full" receipt from a single client appointment. Pros Originally we liked the price and the online booking module. Also the look of the calendar. Customer support was quick and the support staff always very friendly and helpful. Cons Online program is very slow (line ups at front desk due to waiting on software pages to load. nothing to do with computer or internet speeds). Also crashed multiple times, especially when creating new appointments and changing pricing or service times. Beware... we had to get their free card reader for salon staff to clock in and out. We only subscribed to the program for 1 month. Upon cancelling our subscription we were charged and additional $140 (free card reader fee) I was told due to an early cancellation. Funny, I thought we could quit anytime. Apparently we found out we had to be with them for 1 year before you keep the card reader. They would not accept the reader and refund the fee if we returned it. The card reader is only listed as $69 new on shopify. Also, You can't see a report with the receipt total from a clients service. It can only be viewed as individual transactions. There are so many other problems to list. We switched to Mangomint only after using Vagaro for 1 month. Previous to this we've used Daysmart for the past 13 years and would have stayed however we needed a better platform for online booking. I would advise staying away from Vagaro. Mangomint has been spectacular. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Reason for choosing Vagaro My wife/salon partner really liked the look of the calendar and the software was suggested by another salon owner. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) We were looking for a better online booking platform Review Source Response from Vagaro December 9, 2025 Thank you for sharing such a detailed review—there’s a lot here that deserves a closer look so we can address each point accurately. The issues you mentioned, including slow loading times, freezing during checkout, login interruptions, and challenges when adjusting appointments, are not expected behavior. A direct account review will allow us to pinpoint whether this is device-related, network-related, or tied to specific settings on the account. You also mentioned the card reader fee being charged after a short subscription period, as well as limitations with viewing full receipts. These items are tied to specific policies and setup details, so reviewing your account history will help us confirm and identify whether anything was misapplied. Whenever you’re ready, our team can walk through everything with you at support@vagaro.com or 925-464-1932. We appreciate the chance to go point-by-point and work toward a smoother experience. AMN Ana Maria N. Owner Consumer Services Used the software for: 2+ years ### "best mobile app for salon " April 10, 2026 4.0 Overall, I love the usability of this appt. Love that it's also a mobile app for when you're on the go and need to book an appt. Love the new look. Pros easy to use, scheduling management is great. beautiful interface and display. Love that you can see your whole schedule for the week, month, or day. Cons Please set up perpetual standing appt option. Painful to advance standing appts every 2 years. Please increase font size, not enlarging appt field. We need to see the client names. BIGGER LETTER SIZES! Lastly when searching future appts for a client, we need to see the one that's next first, not the one 2 years from now. We need to scroll a lot to find the next future appt. And would also like to see the day of the week when searching a future appt, not just the date. Day of the week is important. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Meevo did not have a mobile app at the time about 12 years ago. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that you’re enjoying the usability, mobile access, and the updated look, and that having everything in one place helps you manage your schedule so easily. We also really appreciate the detailed feedback on standing appointments, search behavior, and display readability—our team would like to take a closer look at these suggestions for future improvements. AB Antoinette B. Owner Cosmetics Used the software for: 6-12 months ### "Happy customer here" April 10, 2026 5.0 Overall, I’m happy I plan to have Vagaro for a long time. As long as they continue to support Stylist and Artist the way they do I will support them. Pros I like that it was not just a scheduling app, but it included marketing and CRM. It very much help support you becoming a better business because it includes those things that as a newer artist or stylist, you may not have thought of and as an older Artist and Stylist it just makes it easier so you’re able to do it even when you’re busy with clientele Cons I think what I like least about it is the queue. I feel like I will post a promo with a specific time but then by the time it gets put out it’s thrown off the whole time and it doesn’t allow me to edit like if I post something on Sunday to end on midnight, but it doesn’t go out until 9 PM. It’s too late. I also wish that they did more advertising or marketing around highlighting businesses to help us get more clientele. I’ve never received any clientele through the Vagaro app. Every client I’ve had has been one that I’ve pushed through myself. Switched from [Acuity PPM](https://www.capterra.com/p/183090/Acuity-PPM/) I was with acuity at another salon and I hated it. I switched because I wanted something that was easy. It offered all the services I want including subscription payment marketing in this worked. Review Source Response from Vagaro April 20, 2026 Love this! So great to hear Vagaro has helped support both the business and marketing side, making things easier whether you’re just starting out or managing a busy schedule. We also appreciate your feedback on the promo queue timing and visibility for client growth, our team would like to take a closer look at those areas for improvement. SB Shannon B. Cosmetologist Consumer Services Used the software for: 6-12 months ### "Disappointed and dissatisfied " April 12, 2026 2.0 Very frustrating. Schedulicity was so much better.I had used Schedulicity for almost 20 years, I believe, and was very happy. Pros The option to charge clients if they cancel within a specific time frame. Also booking recurring appointments for an entire year is very easy . Cons Almost everything. I was forced to switch from Schedulicity. Everything is way more complicated on my end and the clients end. The amount of clicks needed to checkout an appointment is ridiculous , it takes so much longer, they dont give you a dollar amount up front for the upcoming week, you have to dig deep to get it. I won't get my money deposited until almost noon the next day! And I cant see the amount being deposited once its in process. My clients are connstantly textimg me because something isn't working when trying to book online. It lets people book outside my hours when cleanup time is added to an appointment. There are so many things, these are just a few. Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Vagaro They didn't have the same products as Schedulicity Switched from [Sched](https://www.capterra.com/p/125306/Sched-org/) I was forced, Schedulicity was aquired by Vagaro Review Source Response from Vagaro April 20, 2026 We appreciate you sharing this detailed feedback, and we understand the frustration in adjusting after your transition from Schedulicity. We’d like to take a closer look at the checkout flow, booking rules, payout visibility, and online booking behavior you mentioned (including hours and cleanup time settings). Please reach out to support@vagaro.com or 925-464-1932 so our team can review this with you directly and help troubleshoot each area. AS Arne S. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "The Best Choice for Solo Estis" April 10, 2026 4.0 Pros Vagaro has a fairly easy interface for clients and providers alike. There are so many features to help keep your business flowing and increase visibility. I particularly love how seamlessly my website integrates with my booking site. Also the customer service and availability of representatives is top tier, I love that I can call and get someone knowledgeable on the phone whenever I run into am issue. Cons The pricing is still something that I struggle to accept. While the à la carte model is beneficial, the features that are optional I find are necessary to add and it increases the pricing exponentially, not even including the processing fees. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I needed significantly more features to ensure my system worked without micromanaging Review Source Response from Vagaro April 14, 2026 ad to hear the interface has been easy for both you and your clients, and that your website and booking integration has been working seamlessly. We’re also really happy to hear our support team has been there when you need help and that you’ve had strong experiences with them. We hear your feedback on pricing and how the à la carte structure can add up when you need multiple features plus processing fees. That’s really valuable insight and we’ll share it with our team. Appreciate you choosing Vagaro to support a more fully featured, hands-off system for your business! HR Hayley R. Owner Alternative Medicine Used the software for: 6-12 months ### "Great for scheduling" April 14, 2026 5.0 Pros Vagaro is extremely customizable and gives me a lot of control over my schedule and services. I love that I can: •Set specific services to be available only on certain days or times •Adjust availability by room or provider •Easily manage bookings, payments, and client info all in one place It’s especially helpful for a service-based business because I can fine-tune my offerings and create a schedule that actually works for how I operate day-to-day. Cons There are a few areas that could be improved: •The automated booking confirmation emails are pretty limited in customization — I’d love the ability to add images and create a more branded, client-friendly experience •Notification settings can be unreliable from the client side — if a client has text notifications turned off, they may not receive reminders, which can lead to missed appointments •Overall, I’d love to see more flexibility in how client communications are designed and delivered Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Vagaro definitely way more cost effective to use vagaro !!! Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Set specific services to be available only on certain days or times Adjust availability by room or provider Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s customization for scheduling, providers, and services is giving you strong control over how you run your day-to-day operations, along with keeping everything—bookings, payments, and client info—in one place. We also really appreciate your thoughtful feedback on email customization, branded communications, and client notification reliability. Our team would like to take a closer look at these areas as we continue improving communication tools and overall client experience. SS Sandra S. Hairdresser. Why isn’t beauty industry listed Chemicals Used the software for: Less than 6 months ### "So far so good " April 8, 2026 5.0 My overall experience is good because I definitely needed to get out of Booksey. The price is slightly cheaper as well. I haven’t gained any new clients that are Vagaro clients so I am still waiting for that. Pros The thing I like most about Vagaro is that when I needed to change from Booksey, they transferred over all of my clients. And notified my clients. Cons Some clients can’t book because they’re not being able to login. Some clients say that they can’t leave a review so I don’t know what that’s about. But at least vagaro doesn’t just take a percentage of my money from clients. Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Because I was with them too long with him taking too much of my money off of percentages of new clients that were not even new clients they were my existing clients. Review Source Response from Vagaro April 11, 2026 Thank you for sharing your experience, Sandra! We’re glad to hear the transition to Vagaro was smooth and that your client import and notifications were helpful during the switch. We appreciate your feedback regarding client login access and review submissions. Insights like these are valuable as we continue working to improve the client experience and make booking and engagement as seamless as possible. If you or your clients ever need assistance accessing accounts or leaving reviews, our Support team is happy to help. Simply reach out at support@vagaro.com or call 925-464-1932 Ext. 2. and the team will take care of the rest. Thank you again for your feedback - we're happy to have you with us! CS Camillia S. CEO Retail Used the software for: Less than 6 months ### "Vagaro Enhances My Business" April 8, 2026 5.0 Overall, I am glad I made the switch to Vagaro and I can have everything I desire on one website. Vagaro gives me and my clients options. I love it. It is almost like I design it myself. Pros I love the options that I have with Vagaro. Vagaro is the combination of other systems into one system. I can send invoices with all of my info on them. One setup and everything you need and desire is there. Cons Vagaro does have a learning curve but it is worth it. There are not many cons with Vagaro that I can see right now. I have been using it for two months consistently. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Fresh started charging for their system and I decided to look around to see what are my options with monthly subscription booking systems. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro is bringing everything you need into one place and making it easier to manage invoices, clients, and your setup overall. We also appreciate your note on the learning curve, it’s great to hear it’s been worth it and getting easier as you go. Really glad the switch felt right for your business and that you’re enjoying the flexibility and options. Thanks for sharing your experience with Vagaro! aD ashley D. massage therapist Hospital & Health Care Used the software for: 1-2 years ### "good for small to medium businesses" April 10, 2026 4.0 It's been good. They occasionally have connectivity issues but seem to tackle them quickly. I appreciate the integrations and the ability to turn off and on features whenever you'd like. Pros Vagaro let's me pick and choose what features I need for my business. Scheduling, managing clients, and managing employees is so efficient and just... easy. Customer support is responsive and knowledgeable as well. No waiting for someone else to get a supervisor, they just know. Cons Booking online isn't as easy as Gloss Genius and Boulevard. They seem to have an internal feature for easily connecting to the client's account so they don't have to remember a password and login for ONE MORE THING. Very convenient. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro Vagaro had the most bang for the buck, amd then beat prioritization of features I needed. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Vagaro just offered more features for a comparable price. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been making scheduling, client management, and team management feel simple and efficient, and that our support team has been responsive and knowledgeable when you need them. We hear your feedback on the online booking flow and the login experience compared to other platforms like GlossGenius and Boulevard. That’s really helpful insight, and we’ll share it with our team as we continue improving ease of access for clients. Appreciate you choosing Vagaro for the value and flexibility, and we’re glad the ability to turn features on and off has been a good fit for your business! LG Lyssandra G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "love it! BUT please add a 40 minute option for appointments!" April 15, 2026 4.0 Overall good at and easy to use once you get the hang of all the features with great capabilities and customer service. Pros Overall, I Vagaro is amazing. To have email marketing, point of sale system, booking, no fees on transactions, and 24 hr assistance is valuable. Customer support is always helpful. Cons The reason I give it a 4 star is that there are no 40 minute options for a service. It can't be that hard to add that as an option. It would tremendously help out my business and the way barbers work with their clients. 30 minutes too short and 45 too long and messes up booking by creating less availability throughout the day. I ask at least monthly for this to happen. Please change this as this would be the only reason I depart from Vagaro. Alternatives considered [Bisi Books](https://www.capterra.com/p/10019884/Bisi-Blvd/) Reason for choosing Vagaro no payment fees per transaction, has email marketing installed Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s booking, POS, email marketing, and 24/7 support have been valuable for your business and easy to work with once you’re familiar with the platform. We also really appreciate your feedback on adding a 40-minute service option—this is a great feature request, especially for optimizing barber scheduling and availability, and we’ll share it with our team for consideration. SB Sherri B. Owner stylist Accounting Used the software for: 2+ years ### "Happy with Vagaro" April 9, 2026 5.0 Good value. Customer support is always very helpful. One time all the salon had trouble and in the recording said they had a problem. That was helpful Pros I love that clients get a text/ email when you book appt and a reminder for appointment. Something I don’t need to do Cons I can’t make the words bigger. They go longer which doesn’t help US border line blind people. I would like to stretch it so it all is larger words Review Source Response from Vagaro April 14, 2026 Love hearing that the appointment texts and reminders are making things easier for you and helping take a task off your plate. We also hear you on the text size and readability. Being able to adjust or enlarge text for better visibility is really important and that’s helpful feedback we’ll share with our team. Glad support has been helpful when you’ve needed it and that system updates were communicated clearly during downtime. We appreciate you sharing your experience! GU Gaby U. Salon owner Cosmetics Used the software for: 2+ years ### "Most client friendly software, needs updates for non-hairdressers " April 10, 2026 3.0 I’ve been with them 5 years and have tested other software in hopes to change but what keeps me is how easy it is for clients to book and use the system. Otherwise I would’ve left long ago. Pros I like that it’s client friendly for the most part. Having the option to add photos to describe the services is a plus. Clients also like the waitlist option and how it instantly notifies them of openings. Cons The updates they’ve done are useless for most solo business owners. There’s not enough tailoring options for non-hairstylists to use for client appointments times. Sometimes the customer service reps are a bit snarky when you’re asking for help. The price is high and their processing fees are higher than most other booking softwares. What saves them is how easy it is for clients to book. Review Source Response from Vagaro April 14, 2026 Glad to hear the platform has stayed client-friendly for you over the years and that features like photos, the waitlist, and instant opening notifications are helping fill your schedule. It’s also great to know client booking ease is what’s kept you with Vagaro for the past 5 years. We hear your feedback on updates feeling less tailored for solo providers, limited customization for appointment timing needs, customer service interactions, and pricing and processing fees. That’s really valuable insight and we’ll share it with our team. Appreciate your honesty and your long-term use of Vagaro, and we’re glad it’s still supporting your booking experience even while there are areas you’d like improved. JJ Jenna J. Owne master Cosmetologist Health, Wellness and Fitness Used the software for: 2+ years ### "9 years Vagaro user" April 10, 2026 5.0 Costumer support has been great. Wish we would get notified when updating. Having to redownload credit card processing when busy after an update has always been challenging and annoying when i wasnt expecting an update. Also sometimes less is more. The reports, all the stylist really need as far as inventory reports goes is backbar on hand start of year and end of year. (Products we buy to use on clients, like color) Then separate report for just Retail same report beginning of year dollar amount and end of year. We need the dollar amount end of year for taxes. Pros Daily/weekly tracking. And how it keeps track of my inventory. All my clients love the weekly reminder and hour. Cons Last update they got ride of the weekly dates on the home page. To jump ahead 1-8 weeks. I rebook my clients 2 appts ahead and getting rid of that widget has made it take longer to check out my clients, with havinf to do more clicks. Also express checkout should included past appts and products. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your detailed feedback! We’re glad to hear you’re finding value in the tracking, inventory tools, and client reminders, and that our Support team has been helpful when needed. We appreciate your insights regarding recent updates, checkout flow, reporting needs, and update visibility. Feedback like yours is important as we continue refining workflows and improving the overall experience for busy professionals. We also value your suggestions around inventory and reporting structure, especially for year-end tracking and tax purposes, as well as your thoughts on streamlining features for efficiency. Thanks again for your continued support of Vagaro and for taking the time to share your experience! MC Madison C. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great app overall " April 8, 2026 5.0 Pros I’ve had a really great experience using Vagaro. The platform is very user-friendly and makes booking appointments quick and simple for both me and my clients. Everything is easy to navigate, which saves a lot of time during busy days. Their pricing is also very reasonable for everything they offer. Overall, it’s been a reliable and efficient booking system that I’d definitely recommend. Cons I’ve had a really great experience using Vagaro overall. The platform is very user-friendly and makes booking appointments quick and simple for both me and my clients. It’s easy to navigate, which helps a lot on busy days, and the pricing is very reasonable for everything it offers. The only downside I’ve noticed is that the app can freeze at times, which means I have to close out and reopen it more often than I’d like. I also wish there was a built-in feature to easily send a follow-up text or request reviews from clients after their appointments. Other than that, it’s been a reliable and efficient booking system that I’d definitely recommend. Review Source Response from Vagaro April 10, 2026 Thank you for sharing such a thoughtful review, Madison! We’re glad to hear that Vagaro has been a reliable and user-friendly booking system for you and your clients, and that it’s helping you save time during busy days. We appreciate your feedback regarding app behavior and your suggestions around post-appointment follow-ups and review requests. Insights like these are extremely valuable as we continue improving performance and expanding features to better support your business needs. If you ever need assistance or want help exploring existing tools that may support follow-ups or client outreach, our Support team is happy to help. Simply reach out at support@vagaro.com or call 925-464-1932 Ext. 2, and a member of the team can assist. Happy booking! AA Anna A. Lash Artist Cosmetics Used the software for: 2+ years ### "Lash Artists Love Vagaro" April 8, 2026 5.0 My overall experience with Varo has been great! My clients are able to book their appointments at their own convenience without back-and-forth Messaging. It has saved me time and energy which I’m able to put back into my business. I have had some isolated incidents were clients have not been able to open the booking site whenever I copy the link and send it through messenger. And I’ve also had clients unable to book for various reasons, but that rarely happens. I would say that happens one in 25 bookings. The majority of my clients have been satisfied with my Booking system. Pros I love how easy Vagaro is to use for me and my clients. Online booking is a breeze and it takes the load of managing my schedule off of my shoulders. Cons At times I wish clients could book as a guest and not have to create an account. I feel as if it may deter clients from booking since it is a bit of a longer process compared to other booking systems. Review Source Response from Vagaro April 10, 2026 Thank you for sharing your experience, Anna! We’re so glad to hear that Vagaro has made online booking easy for you and your clients and has helped save you time and energy in managing your schedule. We appreciate your feedback regarding guests needing to create an account - stay tuned for an exciting release soon! Regarding your notes on occasional access issues when sharing booking links. Insights like these are very helpful as we continue improving the client booking experience and overall accessibility. If you ever need assistance or want us to take a closer look at any booking concerns, our Support team is happy to help. You can reach out at support@vagaro.com or call 925-464-1932 Ext. 2. Happy booking! cL christina L. owner Cosmetics Used the software for: 1-2 years ### "great salon management software with a few quirks. may bug some others not" April 8, 2026 4.0 overall good but has a few issues as stated above. Customer service can sometimes be awesome and other times they just dont know the answer Pros customer management / online booking/ scheduling and appointment management/ personalization of calendar and settings Cons need 15 min increments/ great value for one starts to add up as you add employees / use of reports especially with credit card processing. Should fit the page, hate having to move arrow from left to right. Review Source Response from Vagaro April 14, 2026 Glad to hear customer management, online booking, and scheduling tools have been working well for you, and that you’re able to personalize your calendar and settings to fit your needs. We hear your feedback on 15-minute increments, reporting display (especially with credit card processing), and pricing as you scale with more employees. That’s really helpful and we’ll share it with our team. Also appreciate your note on support experience, consistency there matters and your feedback helps us improve. Thanks for sharing your experience with Vagaro! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.