# Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vagaro the right Salon solution for you? Explore 3639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3639) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Vagaro Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews DB Diane B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The customer support is reliable and helpful, and the reporting and bookkeeping features make it easy to stay organized and keep track of performance. While the system can be a bit slow at times and the online store categories could be more customizable, the benefits definitely outweigh the drawbacks.“ April 10, 2026 AN Amanda N OwnerCosmetics, Self-employedUsed the software for: 1-2 years. “The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to collect fees to protect my business so that is an unfortunate side of it as well as I do not like that, you cannot customize the amount of a deposit per an appointment that it has to be a set amount per service.“ April 15, 2026 CT Courtney T Business OwnerCosmetics, Self-employedUsed the software for: Less than 6 months. “The platform helps streamline bookings, reduce no-shows with automated reminders, and keeps everything organized in one place.“ April 10, 2026 Carlos B OwnerCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “After purchasing the hardware, we quickly discovered that the system is highly restrictive and essentially locked down, limiting our ability to integrate additional front desk accessories and hardware.“ May 20, 2026 Monica D OWNERE-Learning, 2 - 10 employeesUsed the software for: I used a free trial. “I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing, API, and other technical items, helped save time.“ January 4, 2026 JH Julie H Owner and Licensed EstheticianHospitality, Self-employedUsed the software for: 1-2 years. “Every time I rebook a customer, I am forced to enter that it is a returning guest and Vagaro should have the intelligence to know that if I am "REBOOKING" a customer - to know that it is a repeat customer.“ April 13, 2026 MG Mailen G ClientCosmetics, Self-employedUsed the software for: 6-12 months. “Overall, Vagaro is a powerful business management tool, especially for salons, spas, and service-based businesses. Once you get familiar with the platform, it becomes very useful for managing day-to-day operations.“ June 6, 2026 JB Julia B Owner Esthetician Massage TherapistRetail, Self-employedUsed the software for: More than 2 years. “One main issue is the marketing email "queue", if I want to pre plan an email campaign, odds are it won't go out at the time specified.“ April 10, 2026 ## Showing most helpful reviews Showing 1-25 of 3639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Monica D. OWNER E-Learning Used the software for: I used a free trial ### "Getting Started with Vagaro" January 4, 2026 5.0 Overall, it's been a great few weeks. I am about to complete my setup for two different companies under one login, on one platform, streamlined with Vagaro's payment processing. Pros What I like most as a business owner is the value for money. While most other platforms charge large fees, Vagaro does not. Their customer support is amazing! While most other EMR customer support teams struggled to understand the obligations I have regarding patient care, they were more than willing to reschedule appointments. Their system's ease of use is beyond comparison. I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing, API, and other technical items, helped save time. So, for $23.99, I get a base plan, but I can add on and delete as my company's needs change! Most of their add-ons are just $10.00. I can use the domain that I have already purchased. Their widgets and links, as well as the software's look and feel, are very professional. They have helped me to create a trusted and branded look and feel for my services and products! Cons Nothing. I have not encountered anything that they aren't willing to work on or help me with. I asked that they help me set up SOAP notes, and they were more than willing to walk me through "another" FREE tutorial class! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Ease of use is important to me. I deal with patients all day. I don't want to fight with software. Review Source Response from Vagaro January 8, 2026 Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear that Vagaro’s flexibility, affordability, and ease of use have made a positive impact on your business—especially in a patient-focused environment. It’s great to know our support team, Vagaro University, and features like payments, integrations, and customization have helped streamline your setup across multiple companies. We truly appreciate your trust and are excited to continue supporting you as your business grows! LG Lyssandra G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "love it! BUT please add a 40 minute option for appointments!" April 15, 2026 4.0 Overall good at and easy to use once you get the hang of all the features with great capabilities and customer service. Pros Overall, I Vagaro is amazing. To have email marketing, point of sale system, booking, no fees on transactions, and 24 hr assistance is valuable. Customer support is always helpful. Cons The reason I give it a 4 star is that there are no 40 minute options for a service. It can't be that hard to add that as an option. It would tremendously help out my business and the way barbers work with their clients. 30 minutes too short and 45 too long and messes up booking by creating less availability throughout the day. I ask at least monthly for this to happen. Please change this as this would be the only reason I depart from Vagaro. Alternatives considered [Bisi Books](https://www.capterra.com/p/10019884/Bisi-Blvd/) Reason for choosing Vagaro no payment fees per transaction, has email marketing installed Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s booking, POS, email marketing, and 24/7 support have been valuable for your business and easy to work with once you’re familiar with the platform. We also really appreciate your feedback on adding a 40-minute service option—this is a great feature request, especially for optimizing barber scheduling and availability, and we’ll share it with our team for consideration. NC Nicky C. MANAGER Cosmetics Used the software for: 2+ years ### "Worst Rent Collection Feature " April 12, 2026 3.0 Other than RENT COLLECTION never works, i love vagaro and wouldn't trade it for the world.. The platform is very useful Pros Everything except RENT COLLECTION! This is the best platform out and we've tried plenty of them.. Vagaro has everything we need, although the rent collection for employee to add their info never works Cons Rent collection request for employee to add credit card never works, its very frustrating and this has been going on for years. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Misunderstanding of our business... It was never explained why they stopped our card proce3 Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has been such a strong all-in-one platform for your business and that it continues to meet your needs overall. We also really appreciate your feedback on rent collection for employees. Our team would like to take a closer look at what’s been happening there and help get this working as intended for you—please reach out to support@vagaro.com or 925-464-1932 so we can investigate this with you directly. DL Desiree L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "All in one " April 8, 2026 5.0 I love having a system that fits all of my needs. It is hippa compliant, easy to use, and has every option I need. Pros I’ve been using Vagaro for over 6 years. The customer support is amazing and they follow up with you and go over your help request. When I first started I used it solely on my own, but now I have multiple independent contractors that use it under my account and they are able to generate their reports and schedule clients for themselves. Cons My only concern is the limited amount of texts and emails in the purchased packages. It goes fast when you have a special or daily deal that you want to share. One other thing is the very high cost of the lines of credit (loans) that they offer thru Liberis. I am glad they exist, but it is extremely expensive. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Gloss didn’t have a membership option for my monthly massage members so it wouldn’t have worked. Jane’s processing fees were too high Review Source Response from Vagaro April 10, 2026 Thank you for your continued support over the past 6+ years, Desiree! We’re so glad to hear that Vagaro has been able to grow with your business and support both you and your independent contractors, and that our Support team has made a positive impact along the way. We also appreciate your feedback regarding messaging limits and financing options. If you’d ever like help optimizing your messaging usage or exploring available options, our Support team is happy to assist with ensuring you’re getting the full value from your current plan. You can reach out anytime at support@vagaro.com or call 925-464-1932 Ext. 2. Happy Booking! LR Lisa R. Hair stylist Consumer Services Used the software for: 2+ years ### "I love my booking system!" April 15, 2026 5.0 I love the extensive records that I can access for clients and for business. It keeps track of everything, it’s all available right at your finger tips. I started with Vagaro and then thought about switching to something cheaper but I hated it and quickly went back to using Vagaro. Pros I love the ease of scheduling. I not only use it for my work schedule, I also use it for personal scheduling too. I have never had any issue with using Vagaro. Cons I don’t really have any cons. I’ve enjoyed using Vagaro. It’s super easy for me and for clients booking online. Alternatives considered [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Vagaro I had already used Vagaro at another Salon and was used to it. So, I didn’t like how the other one was set up. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has been easy for both your work and personal scheduling, and that client booking and record-keeping have stayed seamless and reliable for you. We really appreciate you coming back to Vagaro after trying another option—thank you for trusting the platform again and sharing your experience! EP Erin P. Esthetician Consumer Services Used the software for: 1-2 years ### "Overall Great App!" April 11, 2026 4.0 Overall I would give it an 8/10 for overall usefulness and performance! The glitches make it difficult at times but it is still totally worth it. We’re just hopeful they’ll continue to improve. Simplifying it for ease of use with settings would be helpful too! Pros The ease of client management, online booking, and a great value for our money are all factors that we love about using Vagaro! Cons The app is glitchy and slow at times. This makes it less helpful as a work tool and very frustrating when we cannot rely on it. Alternatives considered [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro We had personal recommendations to try Vagaro over the others from friends and business owners that had used it. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that client management, online booking, and overall value have made Vagaro a helpful tool for your business, especially with recommendations from other owners. We also appreciate your feedback on performance and ease of use settings, our team would like to take a closer look at those areas for improvement. CG Courtney G. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly recommend!" April 12, 2026 5.0 Pros I own a day spa and Vagaro has been great for us! Very affordable and offers lots of services. I especially love having my website through Vagaro! It was easy to design and is easy to modify when needed Cons I wish there was an easier way to move a client who has booked multiple appointments (example: underarm wax, bikini wax, leg wax) to another appointment time without having to move each individual appointment Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Vagaro had a more esthetic look and feel, with an easier online booking platform Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) They were too expensive and didn’t offer as many features Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has been a strong fit for your day spa, especially with the website builder, affordability, and overall feature set helping you run things smoothly. We also appreciate your feedback on moving multi-service appointments more efficiently—this is a great feature request and something we’ll share with our team for future improvements. JF Jasmine F. Barber Cosmetics Used the software for: 2+ years ### "Love Vagaro " April 18, 2026 4.0 Overall it’s very Easy to use on my end ,convenient for my clients ,very user friendly and priced fairly Pros I like that my Clients don’t need to have the app as well so makes it more convenient for them especially my senior clients Cons I don’t like that the app Lags a lot and force closes on me. Sometimes the date at the top will not match the actual calendar date Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Vagaro I didn’t like that booksy makes the client have the app not all clients like that Review Source Response from Vagaro April 21, 2026 Thanks for your feedback! We’re glad Vagaro has been easy to use and convenient for your clients, especially those who prefer not to use an app, and that you find it fairly priced. Regarding the app behavior you've described including the calendar, that’s not the experience we want for you. Please make sure you’re on the latest version, and if it continues, our support team is happy to help investigate. Our 24/7 team can be reached at support@vagaro.com | 925 464 1932 Ext. 2 We appreciate you taking the time to share your experience! DR Dess R. Master Loctician - Owner Cosmetics Used the software for: 6-12 months ### "Absolutely Happy" April 13, 2026 5.0 Super customizable and very user friendly site to use. I am able to cover all of my clients needs on here. Pros Easy to use and very manageable. My clients love it better than the site I was previously using and that makes me happy. Cons There is absolutely no cons that possibly come to mind when I think of vagaro. I am so happy with the switch. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I needed an app that was more customizable so I could fit all of my clients needs Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has been easy to use, highly customizable, and a better fit for both you and your clients after your switch. We’re really glad it’s helping you cover all your clients’ needs and keep everything running smoothly. CD Chonetia D. Beautician Consumer Services Used the software for: 1-2 years ### "Excited and ready to flow" April 13, 2026 5.0 I love the overall experience. I had stepped away for a while but being excites me daily. The customer service team was excellent worth getting me set back up. Pros Customization of my price list. Payment options and scheduling. Also the monthly statements showing the areas of sales item and services Cons I have no complaints about any of the features. They all are self explanatory. I did find it hard to controll how my clients can book. I would love to only let them book by the month Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Vagaro I’ve used Vagaro before. They sent an email special Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Pricing and set up that makes it easier for me and my clients to use. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that customization, payment options, scheduling, and monthly sales statements are all working well for your business, and that coming back to Vagaro has been a smooth experience with support helping you get set back up. We also appreciate your feedback on booking controls—especially limiting client booking to monthly scheduling. That’s a helpful feature request and something we’ll share with our team for consideration. JG Jill G. Salon Owner Consumer Services Used the software for: 1-2 years ### "Salon owner review " April 8, 2026 4.0 I’m happy with Vagaro over all. Once you get use to it and all they offer it is very user friendly!! Pros I’m still learning all the things Vagaro offers. Everything is super user friendly and it makes my business run more smoothly. Cons I wish it was more affordable. You charge for everything you offer. That we can’t write our own memo in the text reminder. Service glitchy at time so I need to keep a secondary credit card machine. Needs to be a better way to void and refund. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro You had great salesmen. They convinced me to try Vagaro. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Because I needed my stylists to be able to hold credit cards for appointments without having a merchant ID. Salon iris didn’t offer this. Review Source Response from Vagaro April 14, 2026 Thank you for sharing such a detailed review—we really appreciate you taking the time to walk through your experience! It’s great to hear the platform is helping streamline your business and that you’re finding it user friendly as you continue learning all it offers. We also hear your feedback around pricing, customization in reminders, refunds/voids, and occasional processing consistency. Those are all valuable callouts. If you’re open to it, our team would love to walk through your current setup and show ways to optimize your workflow—there may be features or configurations that can help simplify some of those areas. You can reach us anytime at support@vagaro.com or 925-464-1932. We’re glad you chose Vagaro and appreciate you growing with us! ND Nicole D. Massage therapist Alternative Medicine Used the software for: 2+ years ### "Love Vagaro! " April 10, 2026 5.0 Great product. Couldn’t imagine using anything else. I like how you have separate pricing options for items you use instead of a large flat fee for stuff you wouldn’t use! Pros It is a great system for client management and scheduling as well as appointment management. You can easily keep track of clients and how many appointments they have had as well as memberships and other purchases. Online booking is completed with ease. The pricing for the product is reasonable. Customer support is also very helpful in answering questions and resolving issues. Cons Sometimes there are issues when Vagaro’s system goes down and you can’t access needed information but this is very rare. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Features and pricing were a huge factor in making the switch. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been working well for client management, scheduling, memberships, and online booking, and that the flexible pricing options fit your business needs. We’re also glad our support team has been helpful when questions come up. We hear your note about rare system access issues during downtime, that’s helpful feedback and we’ll share it with our team. Really appreciate you choosing Vagaro for the features and pricing, and we’re happy it’s become such a strong fit for your business! TE Ty E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro is a great place to start" April 10, 2026 3.0 Overall, I've had a very positive experience with the software and would recommend it to many people. However, I don't think it is the most suitable product on the market for my company, at the moment - particularly for schedule and appointment management, inventory, and online booking. Pros I love that the company has sped up its features/updates release cycle. I feel like it's constantly improving. There is a lot of value for the money. I also think Vagaro has an extremely intuitive and user-friendly interface. Cons As a natural hair care salon, I feel like the software makes it evident that the company does not understand our workflows and how they differ (significantly) from cut/color salons. As much as I love the software, this weakness really creates pain points that can't be overlooked or ignored. Additionally, I get frustrated with the fact that Vagaro uses features (i.e. referral tracking/rewards) for its own business, that it doesn't provide to its users. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[SalonIQ](https://www.capterra.com/p/128737/Salon-iQ/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I loved that there was a free trial. Once using the software during the free trial, it was so easy to use, and had a version of so many of the features we desired, that we stuck with it. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Needed a more comprehensive/robust system Review Source Response from Vagaro April 14, 2026 Love hearing that you’ve seen consistent improvements and that you find the platform intuitive and valuable overall. Great to know the free trial helped you get comfortable and see the range of features firsthand. We also really appreciate your detailed feedback around natural hair care workflows, as well as your thoughts on referral/rewards functionality. That’s really valuable insight and we’ll share it with our team as we continue improving the platform for different business types and specialties. Glad Vagaro has been a strong fit for your business overall, and thanks again for taking the time to share such thoughtful feedback! SG Susan G. LME Consumer Services Used the software for: 1-2 years ### "Vagaro should be the first step in your new successful journey. " April 10, 2026 5.0 Absolutely incredible! As a first time business owner, Vagaro has been Indispensable for me. There are so many valuable reports to help keep your business on track. It is easy to navigate Pros The customer support is phenomenal!! I cannot stress this enough. The onboarding is professional and really helps a new customer navigate the site with ease. Although the site itself is super intuitive, there are some great tips, tricks and resources available in any one on one session you may need for your business. The online booking is a breeze. Even my clients in their advanced years have been able to book services seemlessly. And as far as client management is concerned, it’s easy to query information and statistics that help to grow your business. Scheduling and appointment management is a breeze! I love that using Vagaro on your phone is easier than in a tablet or traditional desktop computer. I don’t use the shift management options. Cons The inventory can be clunky. I wish there was a way to merge products if they have been duplicated. Also I’d like an easier way to subtract products. Sometimes the count is incorrect and when I go back to amend it it doesn’t have a toggle for mistaken count. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro I liked the platform more than the mind body option. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know Vagaro has been so supportive for you as a first-time business owner and that onboarding, support, booking, and client management have all made things feel easier and more seamless for you. Great to hear the mobile experience and reporting tools are also helping you stay on top of your business. We hear your feedback on inventory management, especially merging duplicate products and adjusting counts more smoothly. That’s really helpful and we’ll share it with our team as we continue improving the inventory experience. Really appreciate you choosing Vagaro over Mindbody, and we’re glad it’s been an indispensable tool for your business! YL Yasmine L. Licensed Esthetician Cosmetics Used the software for: 2+ years ### "Best booking platform I’ve used" April 10, 2026 4.0 Vagaro is very helpful for me and my business, the customer support is top tier. The Facebook page has very useful at times. Pros I love how easy Vagaro makes managing my business and the à la cart options that are available to add. Cons I wish I could sell classes and have the option to adjust deposits per service not as a whole. Example, my service deposit is 20% across all services, I’d like to be able to change it for different services. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity did not offer client sms texts or reviews on the landing page at the time but now they do. I’ve thought about switching back because of the price but I do like the overall look of Vagaro. Review Source Response from Vagaro April 14, 2026 Glad to hear Vagaro has been helpful for managing your business and that the à la carte options and support team have been a strong fit for you. Great to know the platform’s overall look and experience are working well for you too. We hear your feedback on class selling and the ability to set different deposit amounts per service instead of a global setting. That’s really helpful and we’ll share it with our team as we continue improving flexibility for different business types. Appreciate you choosing Vagaro and sharing your experience with us! NC Nicole C. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall good experience" April 10, 2026 4.0 I like a lot of the features. Ease of use with the checkout. The systems support needs work. The people are great with support but it kicks me out of the chat when I go through different pages and I have to restart sometimes Pros It’s easy to navigate for checkout but the back end of stuff feels disorganized and confusing. The features like business cost is nice Cons The reports and settings and how things are in multiple places is difficult. Like I should be able to view all members on one page to edit the membership and not go into each individual customer Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I needed options for packages and memberships Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) They didn’t allow me to implement my cancellation policy Review Source Response from Vagaro April 14, 2026 Glad to hear checkout has been easy to navigate and that features like memberships and packages were a strong reason you chose Vagaro over GlossGenius. It’s great that the platform is giving you the flexibility you need for your business. We hear your feedback on the backend experience feeling disorganized, especially around reports and settings being in multiple places. Just to note, memberships can be managed directly within each customer’s profile on a one-by-one basis, but we understand that’s not always the most efficient workflow when you’re handling multiple clients at once. That’s really helpful insight and we’ll share it with our team. We also appreciate your note about the chat resetting during navigation, and that’s useful for us to look into improving support continuity. Happy to hear the support team has been great overall, and we appreciate you sharing your experience! MC MIssi C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Outstanding customer service " April 10, 2026 4.0 It helped me grow my business by being affordable and accessible. It’s easy to use, the customer service is excellent, and the price point makes the glitches tolerable Pros Customer support is unmatched. Always friendly. Always helpful. And the price is great. I also like that it has an email function to send letters out Cons The client experience is clunky. It’s not easy for them to cancel and sessions often get lost in the cart. The hard part is if I try to fix it on the biz end, Vagaro needs the client to call. I’m not having my clients call the software company… Also, not being able to manage the auto emails they send to clients. Like asking for reviews. I should be able to control that. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/) Reason for choosing Vagaro Cost. It cane down to being able to afford it Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and service issues where the driving force Review Source Response from Vagaro April 20, 2026 Really glad to hear our support team and pricing have helped make Vagaro accessible and supportive as your business has grown. We appreciate your feedback on the client experience, session flow, and email automation controls, our team would like to take a closer look at these areas. Please reach out to support@vagaro.com or 925-464-1932 so we can review this with you. KM Kenny M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro Title" April 10, 2026 3.0 It's been helpful for my business, but not without it's quirks and intermittent connectivity issues. Possibly looking for a replacement this year unfortunately. Pros All in one system (booking, payroll, credit card processing, etc). Mobile apps helpful for my providers. Cons Can't book a bundle using 2 different names (for example couples massage, it HAS to have one person's name on both). Register has been very finicky since last update as well. Paypro mini loses connection to paypro every day. Also cannot have 'preferred resources' for providers (Therapist A prefers Resource A, so book that first). Price is very expensive even after paying the credit card processing fees. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Square left a lot to be desired as far as package and membership management. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience and feedback. We’re glad to hear the all-in-one system and mobile tools have been helpful for managing your business and providers. We appreciate you highlighting areas such as bundle booking, resource preferences, register performance, and PayPro Mini connectivity. Insights like these are important as we continue to refine functionality and improve reliability across the platform. We also value your perspective on pricing and feature needs, as well as your comparison to previous systems. Thank you again for taking the time to share such detailed feedback on your experience with Vagaro. DB Diane B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Vagaro Review" April 10, 2026 5.0 Overall, Vagaro has been a great tool for running my business. The customer support is reliable and helpful, and the reporting and bookkeeping features make it easy to stay organized and keep track of performance. While the system can be a bit slow at times and the online store categories could be more customizable, the benefits definitely outweigh the drawbacks. It’s a solid platform that supports both the day-to-day operations and long-term growth of my business. Pros I really enjoy using Vagaro, especially their customer support—it’s responsive, helpful, and makes a big difference when I need assistance. I also appreciate the wide range of reports and bookkeeping features. It makes tracking my business performance, income, and client data so much easier and more organized. Overall, it’s been a valuable tool for running my business efficiently. Cons What I like least about Vagaro is that it can be slow at times, which can be frustrating during a busy day. I also wish there were more flexibility with the online store categories—the current options don’t always fit my business needs, and having the ability to create more customized categories would make organizing products much easier. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing Vagaro Price point and ease of use for me and my clients Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) I recently switched from Fresha because of their 20% new client fee, which just didn’t make sense for my business long-term. As a small business owner, I work hard to build my brand and bring clients in, so giving up that much of each new booking really started to add up. Since switching to Vagaro, I’ve had a much better experience overall. I really appreciate the detailed reporting and bookkeeping features—it makes tracking my business performance and retail much easier and more organized. The only downsides I’ve noticed are that the system can be a bit slow at times, and I wish there were more customizable category options for the online store, as the current ones don’t always fit my needs. Overall, though, I’m happy with the switch. Vagaro gives me more control over my business without taking a percentage of my hard-earned clients, which makes a big difference. Review Source Response from Vagaro April 17, 2026 Thank you for such a detailed and thoughtful review! We’re glad to hear that our customer support, reporting, and bookkeeping tools have been valuable in helping you stay organized and manage your business effectively. We appreciate your feedback regarding system speed and online store customization. Insights like yours are important as we continue to enhance performance and expand flexibility within our features. It’s great to hear that Vagaro has been a strong fit for your business and supports both your daily operations and long-term growth. Thanks again for your continued support! KG Kashockie G. Owner Apparel & Fashion Used the software for: 1-2 years ### "Vagaro App" April 8, 2026 4.0 Overall it’s a good app and I don’t plan to use another one no time soon. Vagaro has helped us gain a few customers with online booking Pros Online scheduling and booking appointments are all chef kiss. Customer support handles your questions very efficiently. Cons The app needs to be updated a lot to the newer versions. It sometimes lags depending on the version you have. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Vagaro Vagaro was included with out suite membership Review Source Response from Vagaro April 10, 2026 Thank you for your review, Kashockie! We love hearing that online booking has been a great experience for you and that our Support team has been helpful. We’re glad Vagaro is helping you attract new customers and support your business. We also appreciate your feedback regarding app updates and performance, as insights like these help us continue improving stability across versions. If you ever need assistance or want us to take a closer look at app behavior on your device, our Support team is happy to help at support@vagaro.com or 925-464-1932 Ext. 2. Thank you again for your feedback and happy booking! KS Kristin S. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Settling into at Vagaro" April 10, 2026 4.0 I was automatically signed up after Vagaro acquired Schedulicity and I find it’s definitely more complex to use but I am getting used to it and enjoying all of the new features. Pros The customer support experience has been amazing. I call all the time to get help and everyone I have spoken with is lovely and knowable. Cons There’s a lot of information and sometimes it doesn’t feel super user friendly to find the pathway to do something I haven’t done before. My clients seems to have more difficulty than with Schedulicity, the site I used before it was acquired by Vagaro. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Schedulicity was not an option to choose in above question. They were acquired by Vagaro. It was not a choice I made. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience! We’re glad to hear our Support team has been helpful and that you’re enjoying exploring the additional features available in Vagaro. We appreciate your feedback regarding navigation and ease of finding certain workflows, as well as your clients’ experience. Insights like this are valuable as we continue to refine usability and improve the overall experience for both businesses and clients. We understand the transition from Schedulicity came through an acquisition, and we’re happy to hear you’re getting more comfortable with the platform over time. Thanks again for your continued support of Vagaro! JA Jamilah A. Stylist Health, Wellness and Fitness Used the software for: 2+ years ### "It’s my point of view" April 8, 2026 4.0 I’ve been with vagaro for over seven years and I have been pleased with them for the most of them. So I give them a GOOD JOB Pros From jump I loved the price of the service. You pay for what you need and can adjust it as your business grew. I also like the templates that help with email marketing, gift cards, and the vagaro community with daily deals. It helps keep new business coming in. Cons The main thing that I never really liked was how hard it is to change or update client information when they created the account. A lot of times the client doesn’t remember how they did it and forget passwords so they wind up creating multiple accounts. I also get complaints that the booking system is difficult for the customer. I just think it’s too many steps for them and they would like an easier process but in the end it gets the job done. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Lower cost for my business. That helped alot Review Source Response from Vagaro April 10, 2026 First of all, thank you for your continued support and for being with Vagaro for over seven years, Jamilah! We’re glad to hear you value the flexible pricing, marketing templates, gift cards, and that these tools have helped bring in new business. We also appreciate your feedback regarding client account updates, duplicate profiles, and the booking process experience. Insights like these are very helpful as we continue improving usability and simplifying workflows for both businesses and their clients. We recommend reaching out to our Support team for assistance with managing client records and optimizing your booking setup. Simply reach out to support@vagaro.com or call 925-464-1932 Ext. 2. and a team member will be happy to assist. Happy booking! cL christina L. owner Cosmetics Used the software for: 1-2 years ### "great salon management software with a few quirks. may bug some others not" April 8, 2026 4.0 overall good but has a few issues as stated above. Customer service can sometimes be awesome and other times they just dont know the answer Pros customer management / online booking/ scheduling and appointment management/ personalization of calendar and settings Cons need 15 min increments/ great value for one starts to add up as you add employees / use of reports especially with credit card processing. Should fit the page, hate having to move arrow from left to right. Review Source Response from Vagaro April 14, 2026 Glad to hear customer management, online booking, and scheduling tools have been working well for you, and that you’re able to personalize your calendar and settings to fit your needs. We hear your feedback on 15-minute increments, reporting display (especially with credit card processing), and pricing as you scale with more employees. That’s really helpful and we’ll share it with our team. Also appreciate your note on support experience, consistency there matters and your feedback helps us improve. Thanks for sharing your experience with Vagaro! LS Lynn S. Owner esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Glad I found it" April 10, 2026 5.0 I wouldn’t trade it for the world! It’s perfect for my needs and also has growing brand recognition in the spa industry and is trusted . Pros Vagaro integrated seamlessly with my bookkeeping software . It is easy to navigate and managing the back end is handled easily with their tutorials . I can keep all my client purchases and notes in one place as well as uploading any photos or documentation. Employee onboarding is very easy and o it takes minutes. Cons The clients complain there’s too many steps to logging in to use it on their end. I wish they could figure out a way to make it quicker and avoid an actual password interface. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Too difficult and no quick books integration Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has integrated smoothly with your bookkeeping software and made managing clients, notes, and onboarding simple and efficient for your team. We also appreciate your feedback on the client login experience, our team would like to take a closer look at ways to make that process quicker and more seamless. DK Donna K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Love, love, love Vagaro!" June 2, 2026 5.0 It has been positive and usually I can find answers in the programs help areas regarding any issues. Pros It is easy to use and continues to add features that are extremely helpful in running my business. Scheduling is easy and having reminders sent to customers is so helpful. There are great tools to utilize such as forms that you can create and customize to fit the needs of your business. They have great customer support and follow-up. The value for your money is worth every dollar spent and you can upgrades, if you want. It leaves you to make key decisions on features if you want them. You are not forced into having features you won't utilize. I have been using Vagaro since 2016 and will continue to do so. You won't be sorry!!! Cons That you need to pay extra on top of regular charges to get your deposit sooner. I also wish the new website was easier to use. 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