# Page 13 | Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Vagaro the right Medical Spa solution for you? Explore 3638 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3638) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 13 - Reviews of Vagaro ## Showing most helpful reviews Showing 301-325 of 3638 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MN Morgan N. Lash Artist Cosmetics Used the software for: 1-2 years ### "Vagary makes life easier for me and clients " July 18, 2024 5.0 Pros I love that my clients can access all info without reaching out to me directly. I love the reminders they send to clients and helps me manage my time. Cons I would like for the website to be easier to navigate as far as settings and how to enable certain feature. Review Source AK Amy K. CEO, LMT Health, Wellness and Fitness Used the software for: 2+ years ### "I've used Vagaro for 10 years and I love it!" July 15, 2024 5.0 Pros It's easy to use. I like changing the colors for the season and having a pretty calendar. I love that my clients can book , fill our forms and pay online. It cuts down on printing costs and calls or texts outside of hours. It is so convenient for them! Cons There occasionally has been a glitch and clients have been able to book during hours I've had blocked off. Review Source SB Sarah B. Personal Retail Used the software for: 1-2 years ### "Small Business friendly and Customer friendly" August 16, 2024 5.0 Great platform for small business and customers! Pros Easy to schedule, and you can find any beauty business you may need services from Cons After signing into my account I usually have to click the refresh button for the appointment tab to show up on the side. Review Source IV IVOHANT V. BEAUTY Arts and Crafts Used the software for: 1-2 years ### "UN SISTEMA SUPER COMPLETO" July 23, 2024 5.0 MUY BUENO, SOLO QUE DEBERIAN REPROGRAMAR PARA OTROS IDIOMAS Pros LA CONFIRMACION AUTOMATICA PAR MIS CLIENTES, LA ORGANIZACION QUE LLEVO CON MI PROGRAMACION DIARIA, ENTRE OTRAS COSAS Cons VAGARO ES UN PROGRAMA MUY COMPLETO, LO UNICO QUE ME DIFICULTA SU MANEJO ES QUE NO TIENE LA OPCION DE PODER MANEJAR EN ESPAÑOL Review Source AS ANTHONY S. CEO Construction Used the software for: Less than 6 months ### "Vagaro is a Great App!!" September 2, 2024 3.0 Vagaro enhances appointment management effortlessly. Pros Vagaro's booking system is intuitive and efficient. Cons Reporting features could use more customization options. Review Source Response from Vagaro September 4, 2024 Thank you for your feedback. We appreciate your input on the reporting features. We are always looking for ways to improve our software! You can always submit your great ideas on feedback.vagaro.com for future updates. AA Amanda A. Cosmetologist Cosmetics Used the software for: 2+ years ### "Love Vagaro " July 17, 2024 5.0 I’ve used Vagaro for over 4 years. The owner at the previous salon I worked at used it and I decided to use it for my business I opened Pros Easy to book appointments and check out clients Cons I enjoy Vagaro and the only con I don’t like is the processing fees Review Source AH Altalisia H. Hair Stylist Health, Wellness and Fitness Used the software for: Less than 6 months ### "I am really liking Vagaro" July 22, 2024 5.0 I think its a great platform that can grow with you. Pros Easy front and back in use. Can up or downgrade features depending on your business needs so you are not paying for unnecessary features. Great support video library. Lots of cool features and has a great marketplace. AI to help with writing descriptions Cons Can not Customize my memberships the way I like. Review Source Md Alam K. freelancer Marketing and Advertising Used the software for: I used a free trial ### "Best Place to book your selfcare appointments" June 22, 2024 5.0 Best place for self care appointment scheduling, once a new customer book's an appointment the next time he don't need to worry about anything as all information are stored. Robust for dealing with every thing. Pros All in one solutions for selfcare with easy user interface, robust for managing appointments, class, staff, scheduling. Cons The landing is little bit slow, with the service offered if there is gif of service even in small size will be great. Review Source JK Jeffrey K. Owner Retail Used the software for: 2+ years ### "15 year user!" July 9, 2024 5.0 I've been a Vagaro user for years and it is great. Pros I like the way everything is integrated. It easy to work with. Cons Sometimes when you do an update you move things that don't need to be moved Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Vagaro is a much better system than we were using. Review Source RS Rachel S. Radiology technologist Hospital & Health Care Used the software for: 2+ years ### "Repeat User" August 5, 2024 5.0 Pros Ease of using more than once as a repeat customer Cons I really don’t have any things that I dislike Review Source John C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Extremely Poor Experience" June 17, 2024 2.0 I have been trying to use Vagaro's payroll software since April 1st...after more than 50 emails and 20 phone calls, it still does not work. They only have one payroll specialist named \[sensitive content hidden\]. He is apparently the only person in the company that can help with payroll matters. After over 20 emails to try and fix the problem he has stopped responding to my emails and will not set up a time to chat to figure out how to resolve the problem. My employees have had to borrow money from their parents to make rent because I have been unable to pay them through Vagaro. It has been one of the most frustrating and embarrassing experiences I've had as a business owner. I would strongly recommend going with a different company. Pros Vagaro had good functions that in theory allowed you to calculate employee pay using a combination of commission pay and flat rates which is useful because we run a personal training studio where trainers make a % of 1 on 1 sessions and a flat rate for group classes. Cons There are so many bugs and glitches that it's very hard to actually use the software. All 3 of the employees that I tried to on-board to their payroll software had serious issues that took over a week to resolve. Furthermore their support team was unable to help us successfully run payroll after trying for over two months. Review Source Response from Vagaro June 25, 2024 Thank you for sharing your experience with us. We understand your frustration and are actively working to enhance our workflow with the support team. Your patience and understanding throughout this process are greatly appreciated. We're pleased that our team could resolve this issue for you. Thank you once again for your cooperation in this matter! HM Heather M. owner Cosmetics Used the software for: 1-2 years ### "Vagaro is my best tool for running my business" October 14, 2023 5.0 I love Vagaro! Any issues I thought I had were user error and customer service helped me through them easily. Pros I had a list of needs for my online booking platform. I tried others. I resisted Vagaro because I thought they catered to hair salons while I run an esthetics salon. But I gave in, and after getting over my intimidation, I discovered it was exactly what I needed! Even better, they keep improving as I grow, so I am not wasting valuable time looking for another platform to fill the gaps. Cons Um. So far, I don't have any real cons to list. Reason for choosing Vagaro Vagaro checks more boxes than the others, and with time they add even more tools. Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I wasn't satisfied with the product Review Source MW Melody W. CEO, Master Cosmetologists Cosmetics Used the software for: 2+ years ### "Best Salon POS yet" October 2, 2023 5.0 Vagaro has help me solve payroll issues, appointment setting and calendar for employees. It help simplify work for salon receptionist. Pros Customer service has been impeccable for me. The willingness to adhere to customers needs and their vast ability to adapt to changing of the industry is a huge plus. Buy now pay later is a great way to now upsell high end products. Cons The Pricing on text marketing I think is costly. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Vagaro Cost efficient Review Source ML Meagan L. Esthetician Cosmetics Used the software for: 6-12 months ### "Vagaro for Salon/Spas" December 11, 2023 5.0 I've had no negative experiences with Vagaro and I don't see myself switching to another software any time soon. Pros Vagaro is very easy to use and has a lot of features that other booking software does not. The online booking software and appointment management is convenient for clients. Cons I do think services or products paid for with reward points should also be able to be paid partially with points if clients do not want to use all of their points. Currently it is all or nothing. For instance, if a client has 20 reward points and is purchasing a $40 product, they should be able to split the payment between points and cash. So far, this can only be done by manually removing points from their account. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro While Vagaro is slightly more expensive, there are way more features compared to GlossGenius and is a lot simpler to use. Review Source AW Andrea W. Office Manager Consumer Services Used the software for: 1-2 years ### "QuickBooks integration does not function properly. Vagaro support refuses to address the issue." August 29, 2023 2.0 Support is deplorable and the integration with QuickBooks a total joke! I have been "working with" support for nearly a year to address this issue and to get the integration (push to QuickBooks) fixed, to no avail. Vagaro support continues to claim that the integration is working as it should but have never actually looked at the reports from within their system vs. the data they push to QuickBooks to confirm that this is so.... bottom line, it is not working properly and has not been for nearly 2 years!! Pros The POS system seems to work okay, for the most part. Appt setting also seems to work okay. Cons Integration with QuickBooks is a joke!! It has not worked for the entire 1.5 years we have been with Vagaro, regardless of the number of emails, texts, chats, phone calls I have had with support and the amount of data and information I have provided to them in order to address the issue and prove that the integration is not functioning properly. We cannot trust any of the data coming from Vagaro as it simply does not match their own information!! We have paid the $30/mo integration fees for months and months, yet Vagaro has never provided us with data that appears to be even close to accurate in any stretch of the imagination! My suggestion? Look for another platform if you intend to use QuickBooks for your accounting integration platform. If you are using another platform, I would strongly suggest that you investigate the capabilities and do your homework and seek out user reviews before selecting Vagaro for anything other than a straight POS and appointment management system. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Additional features and supposed integration capability. Review Source Response from Vagaro September 5, 2023 We would like to thank you for your patience while we continue to troubleshoot this with you. We are equally dedicated to resolving this and making sure your integration is correctly functioning. VW Valerie W. Owner Cosmetics Used the software for: 2+ years ### "Responsive Customer Service & Support" June 14, 2023 5.0 Very good Pros I have been using Vagaro for well over twelve years. They have come so far in the features they offer. What I think is pretty amazing is their ability to respond and implement user feature requests. All of their features are user friendly and the support chats are easy to use and provide answers to solve any issues or questions you have. Cons There are a few fine details in the email marketing campaigns that need to be updates such as customizing the automations a bit more. In particular, I'd like automated emails to go our every year to my clients rather than the option maxing out at six months. Other than that, we still love Vagaro. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Their conversion process was rediculous their features weren't as good and their prices for better features weren't worth it. Review Source AV Audrey V. owner Apparel & Fashion Used the software for: 2+ years ### "Vagaro Review" March 2, 2023 5.0 Over all I have been happy with Vagaro Pros Although certain features could be better, over all the ease of use and the value Cons The online booking could be more user friendly. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro It offers the most value for the cost and is perfect for my needs. Switched from [Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Rosy didn't offer enough of what I needed Review Source CN Colette N. Owner Cosmetics Used the software for: 2+ years ### "Great for Salons" February 6, 2024 4.0 It's really been a great tool. It really does what I need it to do and they are adding to it every day it seems trying to make it better. Pros Really like that I can have a different room for each service and it is easy to use Cons Don't like that there are not better notifications for waitlist. Don't like how weird it is to find our Merchant details each month. The look of it could just be better somehow. Reason for choosing Vagaro Square could not seperate by room so I couldn't use it. MindBody was just expensive and a ton of reports that I didn't need Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I needed to be able to have multiple people working in multiple rooms Review Source CH Cory H. Owner and Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Med Spa office organizing tool" April 4, 2024 5.0 Wonderful! It is used by several members of our staff for various aspects of our clinic operations. Pros Ease of use and affordability! Also, HIPAA compliance, inventory tracking, & online booking! This is THE program that holds our clinic together and allows us to continue to operate effectively. Cons Sometimes, it doesn’t connect well through our WiFi firewall for some reason, but it’s easy enough to hotspot for access if/when this happens. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square is expensive and does not allow all the customizeability and facets of use that we need… ie… accounting, scheduling, payment processing, inventory, customer liaison functions, & reward systems. Review Source SH Stephanie H. Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "Vagaro makes Small Business not so small" October 16, 2023 4.0 I've thoroughly enjoyed getting to know Vagaro. They make it easy to learn how to use. I get excited about the new tools I can use to optimize my business and plan to expand. Pros Vagaro's customer service chat option is FABULOUS. If ever I don't know how to use something, I get the answers I need right away in the chat. Either through the chat bot, or with live agents. Makes it so easy to learn how to use. Cons I'd like to see Vagaro build out their Website templates more, and email communications options to be more targeted. We need to be able to customize lists, and build nicer-looking newsletter templates.Also, I thought Vagaro would be a good way to get more referrals, but it has not proved to be. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro I had used it before at a spa, so was familiar with the product. I'd also used Boulevard, but didn't like that one. Not as flexible. Review Source KCG Karen Cecilia G. Owner Human Resources Used the software for: Less than 6 months ### "Do not use Vagaro if you run a Nail Salon" September 5, 2023 1.0 Not the greatest. As a paying customer and owner I shouldn't have restrictions or have roadblocks because vagaro is not set up for nail salons but yet advertises that it is. The system is not convenient to use in many different situations. The solutions are very inconvenient, pointless, problematic or no solution at all. Some solutions create other issues in the system. Its honestly poorly set up. Creating all these steps to find information or make changes is unnecessary and it even makes it difficult for new receptionist to learn the system. Ive also experienced agents not being available for days in a row. The system has many glitches and runs very slow. For how expensive the printer cost, Im constantly dealing with it disconnecting and their support team help set up to the wifi to prevent this issue but still does it. I have not used Vagaro for a very long time and the fact that MANY problems came up with the setup and solutions to problems creates more problems or restrictions in the software is terrible. As a business owner, I don't need more headaches. Talking with other salon owners, they have also experienced the same or similar problems with vagaro and transition over to other softwares. I am now in the process of switching. Can't say Vagaro is a great system for salons. Pros Pos system works well. Fees are not to bad. Cons I would say the whole setup is not good for a nail salon business or even set up in a convenient manner. Theres so many steps you have to do in situations just to resolve one simple problem. Ive had more bad experiences than good. Ive experienced not being able to do price adjustments at checkout even as the owner I have no access to make changes. This is problematic in nail salons since it's common for clients to make changes in their services or didn't know how to book properly online to begin with. By taking deposits, it locks the prices where you can not make changes without doing inconvenient steps beforehand. Cant simply edit or delete things without the deposit getting lost or again completely steps beforehand. Clients tend to no call/no show and block credit cards so deposits are necessary but that causes restrictions. Deposits don't show on the receipts at final checkout. Not all clients want to get emails so I have to do all these steps to find the DATE the client booked THAT appointment just to to track down the deposit. Theres no way to SIMPLY make adjustments or changes on Vagaro without having to do unnecessary steps where now we have a line of clients waiting. Ive bought their printer and the printer will disconnect or shut off at random times of the day. Every solution given to fix or make better of a problem just created different problems or restrictions. Clients constantly gets booted off when making appointments online. The list goes on..... Review Source Response from Vagaro September 11, 2023 Hi Karen, we have been trying to reach you to continue troubleshooting your printer. Please respond to the most recent email to set a time for a phone call. We want to get this resolved for you as quickly as possible, we need to know what time works for you for a phone call. CV Crystal V. Designer Retail Used the software for: Less than 6 months ### "Quick processing" September 10, 2024 5.0 Processing was quick and funds came out of my account immediately. Pros Quick processing of funds from my bank account Cons I really can’t think of anything I didn’t like about Vagaro. Review Source KJ Kaysan J. CEO Hospital & Health Care Used the software for: 6-12 months ### "Varago software is a great value for the price you pay to obtain it." October 23, 2023 5.0 The receptionist at our health center is able to navigate effortlessly through the Vagaro CSR interface, while multi-tasking. The clean and intuitive layout is very user friendly for our staff. We are able to gather all a customer details in a few minutes. We can setup accounts quickly in book an appointment in record time. It is impressive how seamlessly a customer and our staff could access the schedule and details of all our wellness staff.Our customers are able to pull up appointments on their phones easily, and I noticed how organized the interface is. The appointment details are neatly displayed, including the date, time, and services, and confirmation of services are instantly sent out without delay. When it comes time to pay, our receptionist can process the transaction smoothly using the integrated payment features of the CSR system. We can offer a printed receipt and an email confirmation, which was a nice touch for my records.Throughout the entire process, I was impressed with the efficiency and accuracy of the Vagaro CSR system. It was clear that the software was designed with both the staff and customers in mind. Pros The software is easy to use. It integrates easier with all social media platforms and google calendar, which is critical because so many people use Gmail and google browsers regularly. It's cheaper than Mindbody and they provide everything you need in order to setup a successful health and wellness center especially if you do massages and facials etc. Vagaro allows you to rebook an appointment on the spot from your phone, iPad or desktop, which is super convenient. Cons It was really hard to setup the services based on how our packages our billed etc., but the technical support was very helpful. The biggest issue was the compatibility of the payment processing machine. We had a hard time trying to integrate it with our Wi-Fi network and eventually had to change to a hard-wired connection instead of Bluetooth. The trouble shooting took too long and figuring out a solution was too time consuming. But the problem was unique to us, and not one you would normally see doing integrations. Reason for choosing Vagaro It's cheaper and the software is better designed with both the staff and customers in mind than their competitors. Review Source KB Kimberly B. Salon Owner Consumer Services Used the software for: 2+ years ### "The Ultimate Business Companion for Salon Pros" October 4, 2023 5.0 Vagaro has been an absolute game-changer for me and my business. Its accessibility, user-friendliness, top-notch customer support, and valuable tutorials have made it an indispensable tool in my day-to-day operations. Whether you're a seasoned professional or just starting out, I highly recommend giving Vagaro a try – it's a game-changer for anyone in the service industry. Pros One of the standout features of Vagaro is its incredible accessibility. Whether I'm at home or on the road, I can effortlessly access my calendar and see my entire schedule at a glance. The platform is super easy to navigate, making it a breeze to set up appointments, manage client information, and handle all aspects of my business. And if ever I do run into a hurdle, their customer service team is there to assist. Vagaro offers an extensive library of tutorials that have been incredibly helpful in mastering the platform. These tutorials cover a wide range of topics and have been like a personal guide, helping me make the most out of Vagaro's features. Another feature I've especially come to appreciate is Vagaro's credit card processing service. It's seamless and efficient, making it an excellent option to collect deposits from new clients. It not only simplifies the payment process but also adds a layer of professionalism to my business. This online booking platform has truly transformed the way I manage my business. Cons The functionality of this software and app fit my needs as a salon owner, but if I had to share anything that could be perceived as a negative, it would have to be that the software itself could be aesthetically better and I wish clocking in & out via the app was easier. Review Source MG Marissa G. owner Health, Wellness and Fitness Used the software for: 2+ years ### "After 7 years with another booking software, we switched to Vagaro in 2019 and have been very happy" December 2, 2022 5.0 We really like Vagaro. We have improved/streamlined our online booking thanks to it. Pros The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great! Cons Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Vagaro Vagaro had better features. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker's interface was very rudimentary. The site was regularly down for maintenance, making it difficult to schedule or check out clients standing in front of us! And the cost kept going up for no additional features or services. Review Source Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Salon](https://www.capterra.com/salon-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.