# Page 14 | Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Vagaro the right Medical Spa solution for you? Explore 3638 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3638) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 14 - Reviews of Vagaro ## Showing most helpful reviews Showing 326-350 of 3638 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer owner Alternative Medicine Used the software for: 1-2 years ### "Wanted to love this but they are going the wrong direction" February 5, 2022 2.0 I liked it but it limited our growth so we had to switch. If it had just have been me as a solo act I would have stayed. Pros Is a great drop-and-drag experience. Clients liked it. Integrated soap notes. Built like an app so works really well on a phone or tab. Decent help desk. Simple setup. Cons HATE so much about it and it is confusing as I think it is built better than most for basic features. Will not integrate with ANYTHING. NO Api or zaps. Terrible reporting. No liability reports, sales tax reports, or cash register reports. Let's clients delete their profiles without telling you which is a problem for record preservation for health care. Shares client info. Ie if you have been to a place that uses vagaro you will show up in EVERY vagaro uses the system. They want to be a Groupon kind of thing so all of their marketing is tied to vagaro marketing on their 'shared' platform of all other businesses that use vagaro and it is terrible and does not work but you cannot use anything else because they are committed to trying to make their weird Groupon thing work. You cannot save your promo codes when booking unless you pay in advance. One year into using it they re-branded as the 'number one booking AND REVIEW software'...oh by the way, your forced to use their internal review platform. You cannot shut it off, so all the reviews that would go to google, go to promoting vagaro traffic instead. These are published on the web and bring vagaro up in search....but are not as good for you as a google or yelp review. ie, they hijack your seo so if your competitor is getting good reviews on google and you are not, your competitor wins. Reason for choosing Vagaro soap notes Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was bought by mind body and was stagnant and slowly dying. Review Source Response from Vagaro July 6, 2022 Hello. Thank you for your feedback as we take all customer reviews seriously. We sincerely apologize for your service experience and have provided this information to our development team for further review. If you would like to provide additional context, we would welcome an email at reviews@vagaro.com DD Dior D. CEO Cosmetics Used the software for: 2+ years ### "I love Vagaro" May 4, 2022 5.0 It's been great it is a great software for a great price can't beat it Pros I love Vagaro I have used many scheduling software and am picky about what to use because I need software that is robust. Vagaro and allows me to manage my business all in one place and it keeps getting better. Some of my favourite features are taking deposits to book appointments, Forms, branded app, booth rental management, reports, and classes. It is more than scheduling software it allows me to run all aspects of my business in one place which is why I love it so much. It is a must for any beauty professional. Cons Vagaro is constantly adding new features and always listens to users feedback to improve. It is one of the reasons I love it so much because they build it and improve constantly based on what users need. Alternatives considered [Setmore](https://www.capterra.com/p/122035/SetMore/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Vagaro Inexpensive and had all the features I need. It is also innovative and constantly adding features so I know it only can get better. The other software choices lacked features and were too basic for my needs Review Source Response from Vagaro July 6, 2022 Hello Dior. We're glad to hear your comments! Thanks so much for sharing your thoughts with us! mP martika P. Owner Consumer Services Used the software for: 6-12 months ### "Vagaro Customer service TERRIBLE & Unreliable & Misleading" December 22, 2021 1.0 The platform is designed for salon business, however be prepared to do things Independantly and figure it out on your own. In terms of functioning there are glitched and We he Customer service is Terrible at giving the right advice. I created a birthday campaign to personalize emails for my clients and contacted customer service to make sure I sent it on individual dates. I was reassured it would and it instead sent to all my clients. That was just the tip of the ices berg for me. Be sure to double check and screen shot that any widgets or add one you did not purchase are disabled and off so you won’t be charged. Screen shot to protect yourself even when you know. Vagaro Customer services won’t take responsibility they will Just blame you and charge you for it. If your savy with navigating booking platforms on your own it’s a good app if you run into glitches and rely on customer service forget it it’s garbage Review Source SF Stephanie F. Technical Support Health, Wellness and Fitness Used the software for: 1-2 years ### "Initially Good, then overall decline in application" March 20, 2024 1.0 Initially, it was really good, however, about 6 months ago there was a major upgrade, and the application has declined and seems to have many issues within their marketing campaign, forms, and syncing between locations. Pros Initially, we needed to track our customers packages, gift cards, and appointments. Scheduling, reminders and forms for services were also an important feature. Cons We are required by our insurance company to have forms for each service and forms have been an issue by not sending out to customers, saying they are filled out when they are not. Additionally, the marketing campaign feature (emails/text) does not provide you with correct data. What they say will be "Announced" does not match what was processed and text messages are sent DAYS after it was announced. Additionally, customers are missing from the email/text campaigns and Vagaro says that to account for any missing customers that would be an "enhancement". Reallyyyyy, what is processed versus delivered/failed do not match and there are missing customers and that is considered an enhancement. Additionally, you have to submit a ticket to determine what happened and if they don't research it with a 7-day window, they respond that they can't research it. We have been going round and round for over 4 months to get these issues resolved. Very disappointed in where this application is going. Review Source Response from Vagaro April 17, 2024 Thank you for bringing these concerns to our attention. We've taken note of the issues you've experienced with our service. We appreciate your patience and understanding as we work to resolve these issues. If there's anything specific you'd like us to address or if you have any further concerns, please don't hesitate to reach out to us directly. We're committed to ensuring that your experience with our software meets your expectations. MR Michelle R. founder Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro Love (it's a real thing)" March 24, 2022 5.0 Great, great. I love Vagaro. Like, sincerely hands-down I am fan all the way. It's format is user friendly for my clients and my staff to learn. The vagaro university on YouTube is so useful. Of course, their customer service rocks. The learning curve with my previous CRM was painful and long. Vagaro is a joy to work with. Pros The customer service. The majority of reps are great and very helpful. I also love the a la carte pricing, it makes it so much more affordable and you can add what you need as you grow. I also love how they are consistently adding new features. I also feel like they listen to user feedback and implement changes. Vagaro University on Youtube is great! The electronic forms are a lifesaver to help enforce our cancellation/refund policy. Thanks to Vagaro I could run my business with peace of mind and be seen as more professional by the public. Cons I wish the logging in part was faster for the client and also it feels like the experience is more on vagaro than our brand. I would like the option to create a brand app more affordable. Also, if a client already has an account from another user, it erases the information placed it by me and makes me start all over. I would also like the client to add their mailing address and date of birth on their intake. The mailing address is an important aspect of our marketing. I wish the star rating on employees could be a feature that could be turned off or on. At times, it makes it hard for newer therapists to get bookings. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro Outstanding customer service, the learning curve was a quarter of what MindBody was. The price was so reasonable for a solo provider which is how I started. Review Source Response from Vagaro July 26, 2022 Hello Michelle. We appreciate your review. If you would like to discuss these issues further, please reach out to reviews@vagaro.com. Thanks so much for the kind words! VR Verified Reviewer Advisory Board Member Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro for Massage Therapists with a lot of different packages" February 14, 2023 4.0 It's ok, it gets the job done and the price is reasonable. If you don't need something to be integrated with your site and your current system, Vagaro is perfect. Pros The calendar syncing and payment processing all in one is great. Cons The user experience is not the greatest in my opinion. Everything lives on this external platform that is not easily integrated with the business's site. We frequently get customers calling and asking if they can book an appointment on the phone because the vagaro system is too complicated. Many of our customers only use vagaro for our services, so the need to create an account and use a second platform to make an appointment is cumbersome. We really need a system that lives on our business website and does the same functions. It also seems like vagaro is designed for people to go to their website and search for the services in their area that they need, but we have not acquired any customers that way. It's possible that folks in our area just don't know of Vagaro and therefore don't use it, so that 'perk' of offering additional ways for customers to find us has not been fruitful. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro The cost, but we're likely going to switch to MindBody Review Source Response from Vagaro February 15, 2023 Hello, we do offer a booking widget that allows you to integrate your Vagaro account with your business website. We have a support team that is available 24/7 to go over your account and settings. They could discuss simple additions to your business like a logo or displaying basic business information that would help you gain new clients from the marketplace. Whenever convenient please reach out to our team for assistance at 9254641932 or at sales.vagaro.com/contact EB Elizabeth B. Owner/trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Huge impact on my business" October 4, 2023 5.0 I wish I would have gotten Vagaro sooner. It has made my business more profitable and easier on me as a sole proprietor. Pros Online payments and membership renewals are the most beneficial things for me and have increased my revenue! Cons My members without auto renewal do not consistently get emails of membership expiring. I do not know if it is the difference of their online submission versus me checking them out or invoicing them. Reason for choosing Vagaro I chose Vagaro as I had used it as a customer and a massage parlor and appreciated the way the system worked for them and myself. Review Source JD Joi D. Used the software for: 2+ years ### "Many pros, but and equal amount of cons " July 6, 2016 3.0 I have used Vagaro for about three years. Initially the bells and whistles are enticing. You begin with the $25 fee, but the functionalities you need to get the most of the site come at additional fees. If you do not add these "monthly" fees the site is very bland. If you want to use the features such as: credit card capture, requiring a credit card to be enter by clients to book and other options such as these, you must add their chosen processing company along with authorize.net; of course with other added monthly fees. The customer service agent are limit in their knowledge and frequently tell you they will add your issue "in the que" for the technical department. They have a forum where you can discuss and suggest issues and request features, but it seems to be just for show for the past few years. When you use their credit card processing you are automatically batched out at "4PM". Whatever income you make after 4pm will be added to the next day. Any income made after 4pm Thursday will not be added to your bank account until "MONDAY MORNING". Meaning anything after 4pm Thursday, all of Friday's income and Saturday's income will not be added to your account (including tips) will not be added until MONDAY. The credit card processing company is very hard to contact. The mobile credit card device has not been updated to read card chips , but we have been told for almost a year it will be available "in about a month". The system is very slow. Make sure you have a mobile device AND your computer just is case it is on the fritz. They did what they initially called emergency maintenance on the Friday before the 4th of July without any notice. We could not use the site at all. No new appointments, could not check anyone out and if you did not have a hard copy our product prices you could not sell ANYTHING for about 4 HOURS in the middle of the day. They system was visibly on the verge of malfunctioning for days, but they did not send out any emails preparing us for the system being shut down, but they did send one early that day to alert us about a new feature ..... To sum it up, while there are many features they come at a price, with mediocre customer service, many restrictions on receiving your funds and you advertise their service every single time you send out a email, text or any other notice, but you are added to their very saturated search engine and your clients can be enticed by other salons in your area. Pros A lot of features Cons Mediocre customer service You advertise for them whenever you reach out to clients Runs slow Credit card processing is not the best; your money is held hostage for days at the end of the week and batches out to early Your clients can be enticed by other salons in your area that also uses the site if they add their location Review Source MW Mavis W. Salon Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Starting Back Post Covid-19" January 18, 2024 5.0 Overall, I am very pleased using Vagaro software. It allows my clients and customers to book online, to cancel an appointment and reschedule if needed, saving me time. I can go in and change the look of my Vagaro site whenever I want. The software allows me to send email blast for little or no cost. It's a great way to stay in contact with your clients and customers. There's a lot to like about Vagaro! Pros I pretty much like everything about Vagaro. The software is very easy to use and even if you get stuck, Vagaro has a university where you can take a class on how to use Vagaro or a specific task you're trying to perform. I find that the price was well within my budget for a software program that has all of what you need to build a successful business compared to other programs. Cons I think the thing I like least about Vagaro is the fact that the add-on functions cost extra. To feature your business on Vagaro, its an extra fee, and also it's extra to develop a form, it's the little extra fees that really adds up, especially when your building your business. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Vagaro Acuity Scheduling was a little difficult for me to use. I only used Square for checking out clients. Vagaro was something I was familiar with using, so I wanted to stick with something I already knew. Review Source AB Annie B. owner/stylist Used the software for: Less than 6 months ### "So far the customer support has been great, and I love they have classes each Monday." December 8, 2017 5.0 Pros One vary cool thing about Vagaro is when you sign up as a single business owner or someone with a whole team, the encouraging words "You got this!" Made me smile. I knew this system would be a good fit if it could encourage me along the way to growing my business! What other company does that? The price seems vary reasonable and I love how my clients will get text reminders automatically after booking an appointment with me. Its so important these days as we can get so busy and forget an important appointment. Vagaro Pro seems to be vary user friendly and will be painless to train others to use. I have only been using Vagaro for a few weeks now for the free trial and I love the ease of navigation this program offers. I have used other computer systems and for the price I feel I will be getting quality for the investment. I have called tech support twice now and each time I have called with a question it seems as though the tech support team member was truly happy to help me. I also love how they offer classes weekly. This will be a great way to help me to continue to learn and train my staff. I have been in transition moving my business and location. The option to transfer all my client data from a spread sheet or my cell pone has been so helpful and a time saver. I feared I was going to have to enter each client one by one, but the import option made it so easy and only took a few minutes to do. I will be telling other business owners about this booking system. Its great! Cons One thing if find frustrating with most electronics is that the options change with different devices. The same is true with booking stytems. I was able to down load the Vagaro app for my cell phone, but not my desk top. It would be nice not to have to log on each time on my desk top, and just rather click an icon and my books open for me like it does on my cell phone. I would also like the open to test trial the Vagaro credit card services, but that is not included in the trial. One things I found challenging is customizing my service menu. Vagaro has so many services already input in the statement I have had to go through and delete many services I do not offer as well and filtering through the descriptions of each service I do want to keep. It would make it more simple to keep the service menu empty so the business owner can customize without having to delete and edit prices for services they want. Though, may be helpful to someone brand new to the industry. I also do not care for my clients to have access to online booking. I would rather be in charge when a guest needs a reservation so we give proper timing for each individual service. The only valuable thing for online booking would be for more guest control. I do not want to that up or maybe the idea is just too new for me. Also, you don't know is booking. Everything is so electronic these days. I would rather talk to a real person about my reservation then just book online, thinking costumer service communication. Review Source CM Cassandra M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Vagaro has been in business 9 years?!" March 30, 2019 3.0 Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs. Please make the following changes: Allow for relationships between members Allow for a membership to be shared with others, where on person pays for it Allow employees who use the Vagaro system to also use the same email to be a client somewhere else. Allow recurring scheduling for classes to be unlimited Allow the business owner/manager to make the decision of what Vagaro permissions they give to their employees Make merging profiles easy Keep duplicate profiles from happening for no reason Pros I own a salt therapy spa. The color coded calendar is really nice. It is easy to book clients into classes and appointments. Checking clients out is not perfect, but ok most of the time). I will put the rest of my complaints here, since it limits characters in the Cons. Clients cannot use the same email if they have used another Vagaro merchant. Families also can't use the same email on different profiles. We have a client who has been with us for over a year. She recently went to work for a massage therapist who uses Vagaro. Now, we are locked out of her account and cannot even change to a different email she gave us. The answer from Vagaro was to have her use our work computer to sign into her employee Vagaro account and make changes on our system. When I told tech support that is unprofessional and ridiculous to have my clients making changes to their account on our system, I was told that's not unprofessional at all. Uhm! Yes it is. I asked to speak to a Vagaro manager, was told they don't work on the weekends and that I couldn't leave a message to get a call back. I was told I would be responsible for calling back myself. I am also not happy that I cannot give permissions to my employees that I need them to have. I need them to be able to upload excel sheets for certain things. That is only a manager permission. What's going to happen when I open other locations? I pay employees to get things off my plate so I can run my business. Cons I don't think this system is good for a business with several employees. I do not like that we can not make family relationships. We sell family memberships and need for one person (usually the parent) to sign everyone out under the one membership. However, the way it is set up, we check the parent out and the have to comp the kids. That makes it look like we do a lot of comping of sessions. It makes me wonder how a fitness facility using Vagaro does their family memberships? Scheduling a client for a recurring class is also not very friendly. You can only schedule them for 20 classes and no more. I have clients that come 3 times a week faithfully. There is no way for a reminder to add them back in. However, you can book recurring appointments forever. It should be consistent for classes as well. We have had trouble with client profiles duplicating themselves. We can't figure out why that happens. Then, merging the clients is a problem. Half the time we try to do that, it doesn't let us, because it says they are the same person.....very confusing and difficult to deal with. I'm not totally happen with the merchant processing. On more than one occasion, we've had clients try to pay for services or retail with a gift card they got. When we try to use it, it won't process. The answer that we got from Vagaro is that about 50% of the time, the merchant bank doesn't allow certain gift cards to be used. As a small business owner, that is very embarrassing. Review Source TL Todd L. OWNER/STYLIST Individual & Family Services Used the software for: Less than 6 months ### "The Bladerunner 30 Day Review" March 2, 2022 5.0 Beautiful! Pros Integration was easy and fast, but not everything transferred. Blocked out sections on booker didn't transfer, and quite a few client profiles had everything except the last name, vagaro just put a ? in place of the last name. Easy to use!! Finally a booking platform that is made for Salons! Bravo! Cons Integration was easy and fast, but not everything transferred. Blocked out sections on booker didn't transfer, and quite a few client profiles had everything except the last name, vagaro just put a ? in place of the last name. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Vagaro Ease of use and customer support! Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was ridiculous! Owner/Manager view is the reports are not easy and you have to dig to find out gift card balance or just to figure out payroll...not an easy system. Client online booking is a joke. Review Source Response from Vagaro July 26, 2022 Hello Todd. Thanks so much for your feedback. If you had issues with import, I strongly suggest reaching out to support@vagaro.com KH Kimberly H. Licenced Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Best software I could find to run my business with ease. " October 29, 2022 5.0 Pros Ease and convenience for me and my clients, And when I need help it does not take long for assistance to get me answers. Cons I had a client that booked and paid for her fathers appointment but realized at a later date that he could not make that time. When I tried to move the appointment, it would not let me because it was already paid for with a credit card. And I was unable to undue the checkout to change it. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Vagaro I liked that it was basically a one stop shop, I can have all my services, sell product or classes, make and check out appointments with ease. And it pretty much does my book keeping for me for ease when filing taxes. My clients love it as well they always tell me it beats calling a spa to beg them for an appointment with me. Review Source JE JENNIFER E. OWNER/OPERATOR Recreational Facilities and Services Used the software for: 6-12 months ### "Fantastic for this one-woman show" June 28, 2021 4.0 Very affordable booking/confirmation system, credit card processing, inventory management and reports included, these are my baseline needs and Vagaro fulfills them 90% well. They were very helpful when signing up and helped me import most of my needed info, not perfectly, but pretty well. That is the end of actual human interaction though and sometimes an actual HUMAN customer service conversation by phone would be appreciated. Pros Very easy to use on both desktop and mobile; great price for what you get, especially for a small or individual practice--calendar, email/sms confirmations, online booking (if you choose to use that); reports (though either I haven't found some yet or they could be improved, i.e. I accept checks and it gives me a total for check deposit, but not the # of checks); integrated payment system takes clear and fair CC fees out as they occur, COVID clean checkout can send signature/gratuity page to clients mobile; a la carte pricing, i.e. I needed "forms" for sending COVID forms, but can cancel that portion anytime and save $10/mo if not needed; Inventory management--could be improved, but for around $30/mo, can't be beat from what I've found. Cons Deposit reports: how many checks are in the total that I need to deposit for a period of time? Would save me from adding all checks manually to see if amounts match; Inventory: To adjust current inventory items, it seems I need to do it item by item... they have a "mass edit", but I have never figured out how to get it to work for me and I HAVE contacted support about this issue, the back and forth chat is exhausting and sometimes you need to step away from the computer for a reason and the chat ends. Pricing on Service items: There should be a button to allow the pricing to show in the Appt and/or confirmation emails, if I want the price to show, I have to make it part of the Service title, thus when my prices change, I have to change each of those titles manually. I have clients who like to prewrite checks and they need to easily know the price ahead of time. Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing Vagaro Inventory management was the big reason, I don't believe either of the above had them at the time.... Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was great for the individual or small business when they first came on the scene, now their minimum price (with fantastic features, online booking/sales whether you want them or not) is $129/month, that is ridiculous for one person to pay and they didn't want to work with me even though I'd been with them for over 10 years (when it was $25/month for an individual to have all of those things). I understand inflation, but clearly they only wanted to work with larger accounts and that is their business decision to make. Review Source JL Joanne L. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Evaluated by a massage therapist with 25 years experience." January 14, 2021 5.0 Very positive. The company upgrades their product when needed adding user friendly comprehensive features that enhance the users experience. Pros It's very easy to use Vagaro for online and mobile booking for both the owner and client. COLOR CODING: I like the use of color bands to show confirmed, show, no show etc. it helps me keep track at a glance. CHECK OUT: The check out is also very easy with all options for payment available. If you like keeping track of customers paying with MasterCard, Visa etc this option is available. This was not my experience with other programs, although it's not something I used it would be helpful for tracking clients paying with Medical Flex Plans. NOTES: I like this section it's comprehensive to different professions. The medical note section is helpful for massage therapists and other medically oriented professions. I especially like the POP UP notes. Very helpful when you have special needs clients. Also helpful for an aging (post menopausal) memory (LOL, some may not understand this importance). PERSONAL TASK: This is a great option that allows you to block off chunks of time. It also allows you to choose reasons for the block, sick, personal time etc. Especially nice when tracking you personal down time. All in all it's a well thought out program. Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help. That's especially helpful as every self-employed persons time is valuable. Cons If you need to shut off the online feature (which I've needed to do during Covid) you can't last I checked. Plus, I'm in the process of downsizing toward retirement. I'm no longer looking to take new clients but I want to continue using the program to book my existing clients. I just wanted to prevent clients from being able to book on line so I can control my schedule. The only way to do this was to block out all my time slots with the Personal Task feature. Clients eventually end up calling me, which is what I want. I sent notifications, but you know how that goes. The other option I think would be helpful that isn't available is the option to choose different colors for the PERSONAL TASK blocks. I'm a visual, color oriented person, right now the only option for Personal Task is brown. I like to be able to assign or have assigned colors associated with the different block options, like green for "sick time", blue for "meeting" etc. Lastly I believe this program leads the on line booker to believe it's more of a salon oriented environment. I know for a fact some more medically oriented massage therapists have shied away from using it for that reason, because I've recommended it and received this feedback. I think the developers maybe doing themselves a disservice in this regard. The program is very comprehensive for medically oriented massage therapists, chiropractors, craniosacral therapists, reiki masters and like professions. Reason for choosing Vagaro Features, price and ease of use. It was also similar to the features I had with a call center company I used for many years. Review Source Response from Vagaro January 27, 2021 Hi Joanne! Thank you so much for your feedback! We do offer an ability to turn off the online booking feature. This setting is available on the Employee Profiles page. We appreciate your review and are thankful to have you as a business on Vagaro! DG Dana G. owner/Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "I absolutely love Vagaro" December 27, 2022 5.0 I have been very happy with Vagaro and I wish that I found it much sooner than I did Pros the reminder text messages, color coded services, ability to price out each service to figure out a yearly cost and yearly profit. Cons limited web designs, and inability to link to other calanders Review Source SF Samantha F. Partner/Manager Consumer Services Used the software for: 2+ years ### "My salon has used this software since we opened almost 4 years ago, absolutely love it." July 18, 2017 5.0 The salon benefits tremendously from using this software. First being, salon operations. The overall smooth running of the salon. With the booking block scheduling, color coordinated services, customized services, and application/processing time being adjustable, it just makes the salon run so much smoother. The service providers never struggle with their time management thanks to vagaro. Each service booked in their book is booked appropriately by time, which makes a smooth transition from one client to the next. Also, when checking customers out, it is super easy. Being a booth rental salon, who still functions as a team and uses one system, one receptionist, one merchant, one credit card machine, it makes it easy. It breaks down each providers day, total services, total money taken, etc. So, when it's time to closeout, there are no mishaps, you know exactly what happened with each client, by name, by service, by provider. You can truly check anything you need to. Also, when clients move their appointments around, as clients always do, vagaro has it set up very smoothly. It's very easy to move a clients appointment from one day to the other. Also, having the business website attached to the actual software is a major bonus! A lot of new clients find us using vagaro. The new customers can see customer reviews, they can see our service menu and prices, our hours, everything they need to know, and they can book online right then and there! Our clients truly love booking online, without that feature, a lot of our clients would have a hard time booking appointments because their schedule changes from day to day. With this option, the night before they know they are going to be free for a service, they can open up their phone and book for the appointment they need with the service provider of their choice! Vagaro, with the few faults it may have, is hands down the BEST salon software you can get today! It's a one size fits all type of system that has worked while we were an hourly salon, then to a commission salon, and now a booth rental salon. Vagaro is so great that we REQUIRE all of our service providers to use this system! The providers that have been with us since the beginning wanted to stay with vagaro. The new providers were amazed by the system and were happy they made the switch! Anyone who has ever used this system would be a customer, no matter the size or type of salon you have! It's the best! Almost 4 years with vagaro, and many more to come! Pros The online booking feature is a MUST with our clients, they absolutely love it. Also, the fact that you can have your website attached, a beautiful website at that. The ease of entering in all of our services into the service menu, our prices, and individual time intervals per service and per provider. But, the BEST thing about vagaro, is the ease of paper work. We do our daily tally and weekly tally sheets, and vagaro makes that absolutely a breeze. I am part owner, salon manager, and reception and I do all of the employees paperwork and money handling, and vagaro is absolutely amazing and makes the process so much easier than other software I've used over the years. The transaction list, to be able to go through all checkouts for the day, to be able to refund, charges, cash, and checks all separated into categories. It's just amazing. The checkout through vagaro is nice as well, you can put in the tip amount, check, cash, or charge, without using their merchant services, which is a benefit because you have an actual layout of each customer, each transaction, whereas on the credit card machine, which is completely separate, you can only see customer, and how much paid, including tip. Since, we opened this salon, we have only had vagaro, and we will continue to only have vagaro. It's the best salon and spa software that is available. No matter the size of salon, or services offered. This system works for everyone. Also, the text message updates they send out when theyre down. Cons There are really only a few things that I like the least about Vagaro. One would be, the system issues, especially with the credit card processing. When we first opened we were using vagaro as our merchant as well for our credit cards, and we had nothing but issues. Even now, I get the texts whenever there is a software malfunction, and it seems most of the malfunction is with credit card processing. So, we ended up having to buy an actual credit card machine and go with a different merchant provider, and now all of that is resolved. The next thing I like the least is, you can't separate your business at all. We have both tanning and a hair/nail salon. So, our tanning hours are slightly different from our hair/nail hours, and there is no way on vagaro, or our website, to separate and add additional hours. The last thing I like the least, is that Vagaro really only allows you to add services, there's no where for us to list our prices for tanning on our website, unless we take a picture of the menu and post it in our pictures, which would be out of place. Review Source MA Mohammad A. Software developer Computer Software Used the software for: 2+ years ### "Vagaro is the market place for the services you look for." March 3, 2023 4.0 One of the great market places I have seen and dealt with. The support is really great when you have a complain. Pros Lots of services are available in one place, the options are great, cost is very low, you get lots of discounts, interfaces are great. Cons You might experience slowness in Vagaro at times and this is not due to internet. it could be because of the servers but this is rate to happen. Alternatives considered [TrueCoach](https://www.capterra.com/p/155784/truecoach/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Vagaro Both systems did not have the requirements, not easy to learn how to go around, calendars do not sync. easily. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Vagaro membership cost is much better, the support is better and it has more services. Review Source jbtT junior bertin tapé T. pco Health, Wellness and Fitness Used the software for: 1-2 years ### "trop parfaite " August 25, 2023 4.0 Pros La fonctionnalité de planification des rendez-vous est exceptionnelle. Nos clients peuvent désormais prendre des rendez-vous en ligne en toute simplicité, ce qui a réduit le temps que nous consacrions autrefois aux appels téléphoniques. Les rappels automatiques par e-mail et SMS ont également aidé à réduire les rendez-vous manqués.La gestion des clients est également grandement simplifiée grâce à Vagaro. Nous pouvons suivre les préférences de nos clients, leurs historiques de rendez-vous et même leurs anniversaires, ce qui nous permet d’offrir un service plus personnalisé.Mais ce qui nous a vraiment impressionnés, c’est la facilité avec laquelle nous pouvons traiter les paiements. Les fonctionnalités de paiement en ligne sont fluides et sécurisées, et cela a considérablement réduit les files d’attente à la caisse.Enfin, les outils de marketing de Vagaro ont renforcé notre présence en ligne. Les campagnes de courriels ciblées et les promotions spéciales ont aidé à attirer de nouveaux clients et à fidéliser les anciens.En résumé, Vagaro est bien plus qu’une simple plateforme de gestion – c’est un partenaire essentiel pour toute entreprise du secteur de la beauté. Elle nous a permis de gagner du temps, d’augmenter notre clientèle et d’améliorer l’expérience globale de nos clients. Je recommande vivement Vagaro à tous les propriétaires de salons de beauté qui cherchent à améliorer leur efficacité opérationnelle et à offrir un service de qualité. Cons En tant que professionnel de la beauté et du bien-être, j’apprécie les fonctionnalités complètes de gestion d’entreprise offertes par Vagaro. Cependant, j’ai remarqué qu’il y a une courbe d’apprentissage initiale pour maîtriser ses fonctionnalités, et j’ai noté des coûts qui peuvent sembler élevés ainsi qu’une personnalisation limitée. Malgré cela, je trouve que les options d’inscription en ligne, de gestion des présences et de réservation simplifient la planification et l’interaction avec mes clients Review Source JG Jamie G. Functional Nutrition Counselor / Holistic Trichologist Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro Review!" April 3, 2023 4.0 Overall it's been great! Online scheduling, automation of reminders, forms, contracts, etc. It's been pretty easy to use. I've used it for over 4 years now. Pretty happy. Pros I do like how user friendly Vagaro is. I love the many features that I utilize. Forms is one of my favorites! I can keep everything in one place for my business and it's organized. Cons There are some features that I would like a little easier. Review Source VR Verified Reviewer Artist Consumer Services Used the software for: 2+ years ### "Vagaro gets the job done.. ALWAYS SEEM TO IMPROVE" April 16, 2024 4.0 Overall it has been satisfactory, which is why I am still here. The inconvenience of setting up another platform has not been worth the move to another platform Pros Ease of use, consistency of good customer service and added features Cons High email/text marketing costs, high rates to process payments, inability to credit/rollover unused portion of marketing plan ( ie. if I pay for 5k emails and only use 2k, it would be nice to allow rollover of unused portion) Especially due to the fact that there have been many glitches or unexplained sends that were not actually sent!! We have so much wasted money due to this Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[Cash App](https://www.capterra.com/p/246167/Cash-App/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Growth of our company caused new feature requirements. Review Source CK Christine K. owner/operator Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Made my aesthetic career easy and increased revenue" April 25, 2020 5.0 Excellent! I can be anywhere there is wifi if a client wants to change their appt or has questions about booking or cancelling their appt. This site has saved me so much time, paper with online receipts, and is so efficient with the automatic appt confirmation. It has helped me be very efficient with organizing time, appts and has helped to increase revenues.Very up to date and easy to use from my iPhone or laptop! Pros for the client: accessible through an app, sign up with facebook as well, automatic emails and or texts to confirm appts, client may cancel appt, online forms easy to fill out for myself: accessible through the app, very easy to schedule and reschedule and cancel appts, a complete custom menu with limitless editing, email and text marketing, inventory easy to do using smartphone and barcodes, check out very efficient online, always choices, no need for a receptionist and very few telephone calls. Automatic confirmation of appts go to the client's email or text for them to add to their calendar Cons In Canada clients can't purchase on the website, although I do use Anycard online e-giftcards with the Stripe availability and clients can etransfer me directly or phone in their credit card for an online gift certificate. Must purchase an extra website feature if wanting more space for pictures, etc, so I end up posting on Instagram with examples, before and after. No feature to post videos, but I understand the site is looking in to this feature Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro \>Wix: is limited with the menu and didn't fit my spa menu and booking needs at all >Insight: I am familiar with but thought it was too expensive and did not like the booking method, as I have used it at a salon previously >Mindbody: I did purchase 2013 and used for a year when I had a large spa and staff. It was very expensive at the time and I had to buy all of their equipment for the program to work. Best suited for a large spa with many employees, as for myself as the sole service provider, I don't need a program for employee or contractor commission. Review Source Response from Vagaro May 1, 2020 Hi Christine, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you! KP Kristin P. Business Owner Cosmetics Used the software for: Less than 6 months ### "LOVE this program is GREAT & Easy for beginners to use!" March 20, 2022 5.0 Love it? Pros I absolutely love this program. I was using paper calendar and paper files. I am SO happy I could help planet earth and take away my old school filing system and replace with an online. It was so simple to set up. So it’s a great program for beginners. I love the points system and the fact you can add products as I just don’t provide services - I also sell products. Customer service is always available for help also! Cons Ummmm…can’t think of anything I don’t like. Maybe to make your work hours easier to use. Like I have another part time job and when I switch my hours online it copies it as the business hours of the business which I do not like. I wanna keep it open 8-4pm but say I work 12-3 I don’t want it to switch it online to that. Do you know what I mean? I just want it to look like I’m booked. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro The free debit card machine to be honest! and come to find the software is better also! (Booking system) Review Source Response from Vagaro July 26, 2022 Hello Kristin. We're glad to hear your feedback. You can read about how to set your business hours here: https://support.vagaro.com/hc/en-us/articles/4405450496923 HG Hestin G. Owner Retail Used the software for: 6-12 months ### "Unreliable Software with Limited Support" May 15, 2024 3.0 I was so excited to use this program, but the lack of customer support and the basic functionality of their features make this a subpar product. Considering Mangomint and Fresha. Pros Initially, I thought this was going to be our all in one software. I looked at about 15 alternates and decided to choose Vagaro, despite it being a bit slower to operate than others, a clunky UI, and some missing features. Overall, I thought it had what I needed. Cons Where do I start..? I’m going to cover their main issue. The application is extremely unreliable and I cannot trust this application at all. I am very good with technology and report analysis. I have pulled various reports out of Vagaro that reflect completely inaccurate information, including their payroll reports. The gross pay amounts change each time you refresh the page - not kidding. My commissioned employees clock in and out and their hours are not reflected on the payroll report, causing state taxes to be underpaid and putting my business at risk. Don’t bother reaching out to customer support because they will shrug it off as a non-issue and claim you are operating things incorrectly. They’ll tell you that a feature request will be submitted on your behalf. Falls on deaf ears. Unreal. UI - The application frequently freezes up, screens lock you into a window, forcing you to refresh the page, losing all information contained. Setup - limited capabilities here so this will work fine if you are a basic salon. If you have any intricacies at all, don’t bother. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Vagaro All in one - I thought. Cost was competitive as well. Review Source Response from Vagaro May 16, 2024 Thank you for your candid feedback. Our team is actively working with you to resolve these issues. We take your concerns about the payroll reports, employee hours, and overall reliability seriously and are committed to finding a solution. We understand the impact this has on your business and are dedicated to addressing and resolving these problems. If you have any additional questions, please reach out to us. We're here to support you and ensure your business operations run smoothly. Thank you for bringing this to our attention. We value your feedback and are committed to making this matter right. FT Frank T. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "My pros and cons on Vagaro" November 30, 2022 5.0 My overall experience so far, with Vagaro is really good. I would recommend them to other massage business and massage therapists. I have had no issues or concerns, with any issues I've had, support has always been extremely professional and helpful in every way. Pros I love the confirmation and waitlist features the most, because it prevents me from having to physically keep track of client's and my schedule openings. I like having everything integrated in the software; i.e., scheduling, payments, confirming, color coding, the waitlist, etc. Also their Customer Service Support is outstanding!! Cons I really wish the software would have an Add-on feature. I don't like having to integrate the Add-ons into my actual services, because it put the Add-on as a separate scheduled appointment. The other feature I don't really like is having to pay for Marketing and Texting features, of which there are different tier levels. Wight Massagebook it was all included. These are my biggest dislikes of the software. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Because I needed a software scheduling system that was fully integrated with features like, confirmations, reminders and cancellation lists. 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