# Page 15 | Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Vagaro the right Spa solution for you? Explore 3628 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3628) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Page 15 - Reviews of Vagaro ## Showing most helpful reviews Showing 351-375 of 3628 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Mohammad A. Software developer Computer Software Used the software for: 2+ years ### "Vagaro is the market place for the services you look for." March 3, 2023 4.0 One of the great market places I have seen and dealt with. The support is really great when you have a complain. Pros Lots of services are available in one place, the options are great, cost is very low, you get lots of discounts, interfaces are great. Cons You might experience slowness in Vagaro at times and this is not due to internet. it could be because of the servers but this is rate to happen. Alternatives considered [TrueCoach](https://www.capterra.com/p/155784/truecoach/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Vagaro Both systems did not have the requirements, not easy to learn how to go around, calendars do not sync. easily. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Vagaro membership cost is much better, the support is better and it has more services. Review Source jbtT junior bertin tapé T. pco Health, Wellness and Fitness Used the software for: 1-2 years ### "trop parfaite " August 25, 2023 4.0 Pros La fonctionnalité de planification des rendez-vous est exceptionnelle. Nos clients peuvent désormais prendre des rendez-vous en ligne en toute simplicité, ce qui a réduit le temps que nous consacrions autrefois aux appels téléphoniques. Les rappels automatiques par e-mail et SMS ont également aidé à réduire les rendez-vous manqués.La gestion des clients est également grandement simplifiée grâce à Vagaro. Nous pouvons suivre les préférences de nos clients, leurs historiques de rendez-vous et même leurs anniversaires, ce qui nous permet d’offrir un service plus personnalisé.Mais ce qui nous a vraiment impressionnés, c’est la facilité avec laquelle nous pouvons traiter les paiements. Les fonctionnalités de paiement en ligne sont fluides et sécurisées, et cela a considérablement réduit les files d’attente à la caisse.Enfin, les outils de marketing de Vagaro ont renforcé notre présence en ligne. Les campagnes de courriels ciblées et les promotions spéciales ont aidé à attirer de nouveaux clients et à fidéliser les anciens.En résumé, Vagaro est bien plus qu’une simple plateforme de gestion – c’est un partenaire essentiel pour toute entreprise du secteur de la beauté. Elle nous a permis de gagner du temps, d’augmenter notre clientèle et d’améliorer l’expérience globale de nos clients. Je recommande vivement Vagaro à tous les propriétaires de salons de beauté qui cherchent à améliorer leur efficacité opérationnelle et à offrir un service de qualité. Cons En tant que professionnel de la beauté et du bien-être, j’apprécie les fonctionnalités complètes de gestion d’entreprise offertes par Vagaro. Cependant, j’ai remarqué qu’il y a une courbe d’apprentissage initiale pour maîtriser ses fonctionnalités, et j’ai noté des coûts qui peuvent sembler élevés ainsi qu’une personnalisation limitée. Malgré cela, je trouve que les options d’inscription en ligne, de gestion des présences et de réservation simplifient la planification et l’interaction avec mes clients Review Source JG Jamie G. Functional Nutrition Counselor / Holistic Trichologist Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro Review!" April 3, 2023 4.0 Overall it's been great! Online scheduling, automation of reminders, forms, contracts, etc. It's been pretty easy to use. I've used it for over 4 years now. Pretty happy. Pros I do like how user friendly Vagaro is. I love the many features that I utilize. Forms is one of my favorites! I can keep everything in one place for my business and it's organized. Cons There are some features that I would like a little easier. Review Source VR Verified Reviewer Artist Consumer Services Used the software for: 2+ years ### "Vagaro gets the job done.. ALWAYS SEEM TO IMPROVE" April 16, 2024 4.0 Overall it has been satisfactory, which is why I am still here. The inconvenience of setting up another platform has not been worth the move to another platform Pros Ease of use, consistency of good customer service and added features Cons High email/text marketing costs, high rates to process payments, inability to credit/rollover unused portion of marketing plan ( ie. if I pay for 5k emails and only use 2k, it would be nice to allow rollover of unused portion) Especially due to the fact that there have been many glitches or unexplained sends that were not actually sent!! We have so much wasted money due to this Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[Cash App](https://www.capterra.com/p/246167/Cash-App/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Growth of our company caused new feature requirements. Review Source CK Christine K. owner/operator Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Made my aesthetic career easy and increased revenue" April 25, 2020 5.0 Excellent! I can be anywhere there is wifi if a client wants to change their appt or has questions about booking or cancelling their appt. This site has saved me so much time, paper with online receipts, and is so efficient with the automatic appt confirmation. It has helped me be very efficient with organizing time, appts and has helped to increase revenues.Very up to date and easy to use from my iPhone or laptop! Pros for the client: accessible through an app, sign up with facebook as well, automatic emails and or texts to confirm appts, client may cancel appt, online forms easy to fill out for myself: accessible through the app, very easy to schedule and reschedule and cancel appts, a complete custom menu with limitless editing, email and text marketing, inventory easy to do using smartphone and barcodes, check out very efficient online, always choices, no need for a receptionist and very few telephone calls. Automatic confirmation of appts go to the client's email or text for them to add to their calendar Cons In Canada clients can't purchase on the website, although I do use Anycard online e-giftcards with the Stripe availability and clients can etransfer me directly or phone in their credit card for an online gift certificate. Must purchase an extra website feature if wanting more space for pictures, etc, so I end up posting on Instagram with examples, before and after. No feature to post videos, but I understand the site is looking in to this feature Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro \>Wix: is limited with the menu and didn't fit my spa menu and booking needs at all >Insight: I am familiar with but thought it was too expensive and did not like the booking method, as I have used it at a salon previously >Mindbody: I did purchase 2013 and used for a year when I had a large spa and staff. It was very expensive at the time and I had to buy all of their equipment for the program to work. Best suited for a large spa with many employees, as for myself as the sole service provider, I don't need a program for employee or contractor commission. Review Source Response from Vagaro May 1, 2020 Hi Christine, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you! KP Kristin P. Business Owner Cosmetics Used the software for: Less than 6 months ### "LOVE this program is GREAT & Easy for beginners to use!" March 20, 2022 5.0 Love it? Pros I absolutely love this program. I was using paper calendar and paper files. I am SO happy I could help planet earth and take away my old school filing system and replace with an online. It was so simple to set up. So it’s a great program for beginners. I love the points system and the fact you can add products as I just don’t provide services - I also sell products. Customer service is always available for help also! Cons Ummmm…can’t think of anything I don’t like. Maybe to make your work hours easier to use. Like I have another part time job and when I switch my hours online it copies it as the business hours of the business which I do not like. I wanna keep it open 8-4pm but say I work 12-3 I don’t want it to switch it online to that. Do you know what I mean? I just want it to look like I’m booked. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro The free debit card machine to be honest! and come to find the software is better also! (Booking system) Review Source Response from Vagaro July 26, 2022 Hello Kristin. We're glad to hear your feedback. You can read about how to set your business hours here: https://support.vagaro.com/hc/en-us/articles/4405450496923 FT Frank T. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "My pros and cons on Vagaro" November 30, 2022 5.0 My overall experience so far, with Vagaro is really good. I would recommend them to other massage business and massage therapists. I have had no issues or concerns, with any issues I've had, support has always been extremely professional and helpful in every way. Pros I love the confirmation and waitlist features the most, because it prevents me from having to physically keep track of client's and my schedule openings. I like having everything integrated in the software; i.e., scheduling, payments, confirming, color coding, the waitlist, etc. Also their Customer Service Support is outstanding!! Cons I really wish the software would have an Add-on feature. I don't like having to integrate the Add-ons into my actual services, because it put the Add-on as a separate scheduled appointment. The other feature I don't really like is having to pay for Marketing and Texting features, of which there are different tier levels. Wight Massagebook it was all included. These are my biggest dislikes of the software. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Because I needed a software scheduling system that was fully integrated with features like, confirmations, reminders and cancellation lists. Review Source ML Makayla L. sales manager Consumer Electronics Used the software for: Less than 6 months ### "Real Person Review 5 Star " November 17, 2022 5.0 I recommend this to all my friends/small business owners to help them get organized. It's been a life saver. Pros I like not having to hassle with a complicated system. It does what it's needed and then some if you ask me! My customers also love it which is huge for me. I care about their needs just as much as my own. Cons NONE! I love Vagaro!!!! I don't know what I did before I had this available to me. Review Source BG Bhawna G. delhi university student Construction Used the software for: I used a free trial ### "vagaro" June 10, 2023 4.0 Pros Vagaro has exceeded my expectations in terms of functionality, ease of use, and customer support. The platform has helped me streamline my business operations, increase bookings, and improve client satisfaction. I highly recommend Vagaro to any salon, spa, fitness, or wellness business looking for a comprehensive solution to manage their operations effectively. Cons One aspect that I found to be a little lacking is the learning curve associated with using Vagaro. The platform offers a comprehensive set of features, but it can take some time to fully understand and utilize all of them effectively. and I also noticed that the reporting and analytics capabilities in Vagaro, while useful, could benefit from more advanced features. While the platform provides basic reports on sales, revenue, and client retention, it would be great to have more in-depth analytics and insights. Review Source LC Leslie C. Admin Cosmetics Used the software for: 6-12 months ### "You could want for nothing more!" November 29, 2023 5.0 It has been a 100% pleasant experience and better than we could have even wished for! Pros This system has a base which is amazing and you have the ability to add things to it to complete everything you could ever need from start to finish. It is very simple and user friendly for clients. Clients being able to access appointment making any day and any time when they think of it. The reminder system is worth its weight in gold. The POS and Credit Card transactions capabilities added to your system complete the perfect package. As a new business and nervous about handling all aspects of the business as seamlessly as possible this checks ALL the boxes! Cons There is NOTHING we do not love. It is efficient and easy to use. Reason for choosing Vagaro We found Vagaro to be much more efficient and over all everything we were looking for. We felt it would be more user friendly for our clients and all that we needed was within the Vagaro system. Review Source AM Angelique M. Certified Nutrition Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Love Vagaro" May 5, 2023 5.0 It is excellent! Pros Ease of use, the price, it's very functional for my small business. The online booking and forms make it well worth the money and you can use the add ons that work for you. Cons If someone has the same phone number as someone else or there is already the same email in the system Vagaro doesn't allow you to duplicate. This is hard because I see children also and they are under their parents email. I also don't like how it can log you out in the middle of updating inventory. Reason for choosing Vagaro n/a Switched from [Booker](https://www.capterra.com/p/90708/Booker/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The old company we used was always glitching. It also was not easy to use all the time. They also had marketing for a period of time and this is a second location and when we wanted to add on this business, they wanted to charge us the same price as the account, without any marketing because they claimed they no longer offered it, however the other account could still use the marketing. It was very ridiculous. Review Source HH Hanin H. Spa Director Health, Wellness and Fitness Used the software for: 1-2 years ### "STAY AWAY FROM Vagaro & PAYDESK!" December 20, 2022 1.0 We’ve purchased the PAYDESK thinking it’s as legit as they made it sound on their website, We ended up with an everyday of non-ending frozen system, unable to accept clients appointment, unable to check out clients, we have to restart the system almost every time we need to check out client, or try to book a client. Unable to see client signature of the guest side, unable to have them complete forms on the guest side of the Pay Desk. We’ve been in contact with Support since the first couple days we have received the PayDesk. They have been procrastinating the process of solving the issues, scheduled multiple remote sessions to try to resolve the issues, which was a total fail! They requested videos of all the issues they couldn’t solve during the remote session they set up , and we provided, YET its been over 6 weeks of going back and forth of non-ending emails! They’ve solved absolutely NOTHING!! Everyone on the software team blames the hardware team, and here we are with a piece of crap device. They Won’t refund a device that was purchased in JULY 2022, and they have evidence of all the support tickets they’ve been receiving for the past 5 months which is since we have received. I have called and talked to many people who stated each time that would be the last time before they escalate it to the development team, and they’ll take an action! NOTHING was done. Pros Absolutely NOTHING! They take forever to answer a phone call if you contact support! Which will be very often once you start using their system! They’ve always had issues solving the issues you calling in regards! The worst nightmare I made a decision to use Vagaro in my business Cons TERRIBLE customer service, Unreliable devices, unreliable software, reckless team who does not care how frustrated you or you clients are with their system! Undelivered Services, and they've always had issues when trying to solve " the issues" you contact them in regard . They only charge money for everything you sign up for, but support for their terrible device can take up to 6 months with out any solving to the issues. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Vagaro Because they're cheaper! however they're only cheap in customer service and quality! they're no longer cheaper than any other company. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) digital forms, cheaper processing fees then! square now offer even better EMR and lower competitive processing fees for Medical Spa Review Source CPL Chris Protein L. Owner Sports Used the software for: Less than 6 months ### "Great Product with FATAL flaw" May 27, 2022 1.0 Terrible. Absolutely horrendous experience. I strongly warn against using them, because, while they seem easy and great to use and get started, they have the potential to freeze your business in its tracks for something as small as a $1 test transaction. Don't use them, unless you are okay with risking all your revenues being frozen. Seriously, run. I know the software looks great, but there are others that will do the same stuff just as easily. Pros Easy to use, simple, great features. I own a large personal training studio and was able to set myself up on this app easily and it had ALL the features i wanted. Only problem is.... Cons my account was flagged for suspicious because I ran a couple test transactions on my own credit card for $1. They will not unban my account, despite me providing tons of proof (bank statements, LLC certification, etc. etc.) that I am who I say I am and am a legitimate business. So great product if you like setting up your entire business system and then having them shut down your payments (90k revenues per month from ~200 clients). Then they put you through a bunch of BS to prove you are legitimate, but then still keep you banned afterwards. Review Source Response from Vagaro June 2, 2022 Hi Chris, We're sorry to hear about your frustration with the merchant account setup process. However, your merchant account was frozen due to suspicious activity as identified by the banking provider. These security policies are in place to protect Vagaro businesses and customers, as well as to avoid potential fraud with our banking provider. Due in part to money charged to your merchant account from your personal credit card which is illegal, and another card belonging to a customer you entered under your own name, while your account was under review, in addition to other factors, the banking provider decided it was in their best interest to not move forward with your merchant account. We do not have any say over decisions that bank underwriters conclude. As our customer support rep previously mentioned, you are welcome to continue using our platform for scheduling and reporting purposes, but unfortunately, you would need to find a third party for credit card processing. AS Amy S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Best value for features, support level & price" December 27, 2020 5.0 I researched/test run softwares for 2 years, after working in the industry and already using several different ones including for other industries. Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs. Their service email/call system could be much better organized to be efficient & effective. If they allowed for the reps to manage a portfolio of clients with direct email/phone for questions instead of the constant "zone defense" approach it would fit the company goals and values much better. The customer service reps, however, are generally pretty awesome and committed to resolving the issues. Everyone's time would better spent in a focussed system opposed to the chaotic approach they currently have. Pros Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind. Cons The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps. Alternatives considered [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Vagaro I used Square Appointments between Massagebook and Vagaro. I still use Square for my email marketing as I like it much more than Vagaro's. Square is wonderful with fantastic service as well. They are just limited and do not offer the HIPPA compliance, intake forms, memberships, rewards program that Vagaro does. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) MB is okay but the software limitations made all kinds of important things confusing like financial reports. For years I gave them thoughtful feedback but there was never an investment in the software improving in the slightest way. Vagaro is the opposite of this, constantly implementing customer feedback. Review Source Response from Vagaro December 31, 2020 Hi Amy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think. GJ Grace J. OWNER/ Hair dresser Health, Wellness and Fitness Used the software for: 2+ years ### "For my Salon Coastal Creations Hair Salon Vagaro is a lifesaver!" July 4, 2023 4.0 The biggest problem in the beauty industry is efficiency. Vagaro helps this. I give Vagaro five stars! Pros Hi, My name is Roseanne Johnson. I am the owner operator of Coastal Creations Hair and Nail Salon. In the past I used a paper appointment book and I was up to two client notebooks. In my client notebooks, I recorded names, phone numbers, addresses, emails, and descriptions of what my clients needed done for their service. It was tedious and alot of work in itself. Vagaro has put all of this into one place. This saves me so much time. Cons This only features that are missing is double booking. In the beauty industry, I am doing this most of the time. I can't keep tracking on the online booking. Review Source Response from Vagaro July 5, 2023 Hello! Double booking is possible with the Gap Time function: https://support.vagaro.com/hc/en-us/articles/360010299394-Add-or-Remove-Gap-Processing-Time-Web-Version TB Tatiyana B. Owner Retail Used the software for: 6-12 months ### "Everything you need to know about Vagaro " March 10, 2021 4.0 Overall I am getting used to it. Vagaro is like driving a stock car. I think they can use some improvements that will make the world of difference. Everytime I call customer service I learn of a secret "work around" that seems like it should just be included in the feature. I do not dislike the software I just know there are some major improvements that can be made to make this software so much better. Pros What I like the most about Vagaro is the user friendly mobile app. I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully. Other email marketing softwares I have used seem less successful in reaching the customers inbox. Cons The overall navigation of the site on the business end. Its alot of clicking around. The windows are hard to find. The search menu is annoying. If you are working in one window then have to edit something else you cannot continue or modify the edit within the same window you must leave that window enter another page then come back. Its too much back and forth for no reason. I do not like the reporting I think that could use alot of improvement. I do not like how I feel lost within Vagaro alot of times I find myself staring at the screen thinking "where do I go?" "How can I find this info?" These are not huge changes but I think with a few adjustment Vagaro's business user side can be more user friendly. Con: Marketing tool difficult to use. Con: when booking with multiple employees does not show all screens must click the name every time. Con: IOU feature, autopayments, editing packages and memberships for past and future sessions and costs. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Vagaro Cost! It looked good for the price. It was pretty straight forward and seemed like it had all the features I was looking for when I made the switch. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The last one I was with was Mindbody. After the pandemic I found that Mindbody was failing as a company. Their customer service plummeted and I did not feel like I was paying for that quality anylonger. The merchant fees were outrageously expensive. The quality of the software was not the same and I was no longer happy with their service. Review Source Response from Vagaro March 17, 2021 Hello, we just wanted to say thank you so much for your feedback. We hope that you are enjoying our software and are happy to help any time you have questions. You can also reference our help site at support.vagaro.com which has many articles with step by step instructions. Thank you! VR Verified Reviewer Owner Alternative Medicine Used the software for: I used a free trial ### "Many great features, excellent customer services, and small areas that can improve" November 18, 2022 4.0 So far, this software is above and beyond our previous two companies. They seems very willing to change and add features, as well as helpful in onboarding and migrating our business into their system. They were even able to import reviews! Pros There are many optional add-on features. This allows us to do things like add forms, accept payment, and have a waitlist. These are super helpful features and it is nice to know if we don't need them we can cancel them. Cons The software is a bit slow, and challenging when it comes to customer management. I have gotten some errors around adding customers with "existing email addresses" even though they can't find the email in the system. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro Price Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Booksy did not have the features we needed and was not able to add them over the last 7 months. We needed the ability to push notifications, run payroll, add time between appointments, and be HIPPA compliant. The biggest reason is that Booksy was very challenging for our clients to use and we got many complaints from people who couldn't make appointments. Review Source JM Jessica M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Over the past four years, Vagaro has been a huge help for me!" January 15, 2023 4.0 I have never had any problems in communications with Vagaro. They have always sent advance notice when they will not be in the office. Customer service has been excellent with rapid response any time that I have needed them. This is an excellent software to use for someone like myself, who is busy and running the business on my own. Pros Vagaro is an excellent, simple, moderate-budget scheduling tool. There are add-on options that can improve your reach and your marketing, depending upon how much you need. They have improved their scheduling capabilities for fitness studio owners/administrators. As for set-up, on-ramping is simple and does not require long hours of education. Cons I have had a lot of trouble getting the clients to use the software on their end. They haven't found it too user-friendly, but I do work with an older generation. I get about 50% compliance with account and scheduling tasks. It would be so helpful if a video were developed so they can easily set up on their own. Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Vagaro Vagaro had simplicity and pricing for a business owner that was trying to simplify her tasks and shrink her business at the same time. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MindBody was getting outrageously expensive. And they had WAY too many features that I was not interested in using. It got very complicated, very quickly. Review Source JA Jackie A. LMT Health, Wellness and Fitness Used the software for: 2+ years ### "Love this platform" January 12, 2023 5.0 It has made my life easier, simple and the system takes care of a lot of things for me making my life so much easier. Pros Everything is all in one place. The system takes care of a lot of things for me, so I have less work to do when I get home and less to remember. Cons It seems that there are some clients that just refuse to use it at all. I did have to take the time to learn all of the different aspects of the platform which took a bit but it is so worth it. Reason for choosing Vagaro Vagaro offered all of the features that I was looking for and it was easier to use. Review Source MV Mike V. Owner Consumer Services Used the software for: 2+ years ### "Great Scheduling System for both provider and clients" November 5, 2022 5.0 I have been using Vagaro for about a decade now. I would say that if your looking for a scheduling system and the ability to have your clients book online and also receive reminders than Vagaro is perfect for you. Pros I like that fact that clients can schedule anytime. I also like the fact that on my voice mail I inform new and existing clients of the website. This is very helpful because I can't always answer the phone. This gives the clients more option and the ability to look at my schedule and make an appointment that meets the clients needs. Cons It was difficult using the Merchant Services to take payments. The price was in line with some of the other providers such as Square. Before taking payments from clients, I wanted to make sure it work. I used my debit card to charge $1.00. After I did that and started taking payments they froze my account, noting that I violated the Merchant Service agreement. It took several months to get this resolved. I had to find out which company Vagaro was using to process Merchant Services. I had to call so many times as well as write and mail out demand letters to get my founds. I found that it was less expensive going with one of the major processors such as First Data and Fiserv Merchant Services. I also was not impressed with Vagaro's customer service. I had issues with their Merchant Services as well as some other customer services issues. As I have been using Vagaro for the past decade I would have hoped that their customer service would be much better. Don't expect much from the customer service team or the management. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Inspire](https://www.capterra.com/p/195805/STX-Software/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro Vagaro had the best system. Review Source KE Klaus E. Studio Manager Sports Used the software for: 1-2 years ### "I lost customers and money because Vagaro is unreliable and faulty in lots of ways." July 7, 2021 1.0 Don't waste your time. Customer service made me believe that issues have been resolved on numerous occasions when they actually were not solved at all and I kept losing money. Vagaro is advertised to be a management solution for salons as well as fitness studios, yoga studios and alike. I used it to run my yoga and fitness studio. Vagaro is not at all suitable for fitness businesses. The app simply does not serve the needs to handle class bookings, recurring memberships and collection of fees, discounts as well as prepaid punch cards in a way it helps you as a business owner. I spent a lot of time to build workarounds for features that were supposed to work, but actually never worked the way they were intended. Customers regularily get confused by the way pricing for memberships is shown on the sales pages, which either drives them away or they need to call the business to purchase something. I lost lots of customers as well as money because of the many issues the app has. For the entire last month the software sent out receipts to my customers, but never collected associated fees. Customer support confirmed that vagaro software caused this, but they refused to reimburse me or do anything about it. They put it off by sending me an email, saying that vagaro is not able to compensate me for the lost money. Pros \+ Visual appealing user interface + Seemed to work for a fitness studio (but it is not) + Has a booking mobile App Cons \- Unreliable features. You never know if something is working or not. - You need to figure out lots of workarounds to accomplish doing simple things that Vagaro is supposed to handle for you - Customer Support is no help, I got lied to several times. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing Vagaro Vagaro seemed to be more polished and has a better booking schedule for classes. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Vagaro seemed to be more polished and has a better booking schedule for classes. With mindbody some of the must-have features for my business are only available with the highest tier (most expensive) membership. Review Source MB Michelle B. owner Consumer Services Used the software for: 2+ years ### "Easy to Setup" January 29, 2023 5.0 other than the con above all is good. that is why i stayed with them and didn't go with the square for booking appointments. Once you get used to everything vagaro has to offer going somewhere else is hard. Pros I like just about everything about this software. I have used alot of them and this one is far the best in terms of setting up- very easy to do doesn't require alot of time on your part. It has a lot of features included with set price but if you want to upgrade then you do based on your usage. Now i use the POS system because of the creditcard feature. It costs additional $10 a month for the online part of it but it was worth it to me. and depending on how much your sales are it could cost additional $10 a month too. Cons The only con i see so far is we have a cancellation fee of 1/2 of service and we are trying to figure out if we wanted to charge say like $50 instead of the full 1/2 - just wondering if we can override that . It is all so new to us. One more thing - it would be nice to if we could decide on the certain clients who abuse the cancellation thing to put something on their chart - what i have done is for online booking require acceptance so we can do that. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Vagaro the square just had to many addons $$ i might have saved a few dollars maybe but having to put in all my services everything i have with vagaro that would have been a nightmare and i really didn't want to give up my off days for it. Review Source VR Verified Reviewer Assistant Manager Sales Information Technology and Services Used the software for: I used a free trial ### "Efficient and User-Friendly: A Review of Vagaro for Appointment Scheduling and Management" March 24, 2023 5.0 Vagaro is generally well-received for its user-friendly interface, comprehensive appointment scheduling and management features, and competitive pricing. While there may be some minor issues or limitations, overall it is considered a reliable and efficient tool for businesses looking to streamline their operations and provide a seamless booking experience for their customers. Pros Its ease of use, mobile accessibility, real-time scheduling, and customer database management capabilities. Cons Vagaro include occasional glitches or bugs in the software, limited customization options, and certain features that may be more suitable for certain types of businesses or industries. Review Source JR Janet R. Hairstylist Consumer Services Used the software for: 2+ years ### "I Keep Coming Back" July 3, 2023 5.0 Pros I love that it has everything! Clients can book online, you can determine services allowed, have multiple service providers with services specific to them only, have personal blocks, reminders are fully customizable and so much more. Cons Needs to stop requiring clients to log in to book. Stop charging for individual features as add ons. Cut the cost a bit. Review Source MO Molly O. Salon Owner/Esthetician Consumer Services Used the software for: Less than 6 months ### "Is Varago is good for your company?" August 11, 2022 4.0 With Vagaro the purpose was always selling time. FIlling up the white space on the calendar with clients and making sure you did that as efficiently and productively each day as possible in order to create growth and profit for the company. Vagaro is a tool in which you are able to do that. But for bigger salons that need more details, reports, numbers, it does fall bit a short. Pros I liked that this system was super simple and straight forward. It is very easy to switch over to Vagaro from another company which is what we did. The ease of use is definitely a plus but it also was a reason why we left. It was not very detailed on other aspects that we needed more options and attention on. Cons I love a software company that has a well developed app for it's salon users. This is important for the team because they use this every hour to see and check their schedules. I think also the reports should have been more detailed and intricate but they may have improved that at this time. I don't think anything was difficult to use but because of it's ease of use, it meant that the software didn't really allow for as much information and details as we needed at the time to run a salon aiming towards growth. Things were hard to find or figure out because it wasn't provided in the reports or we had to add other features from outside companies to make up for lacking features. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Vagaro I ended up choosing Vagaro originally because I thought the ease of use was a huge selling point. However, we ended up switching over to Boulevard in the end. Review Source Response from Vagaro October 10, 2022 Thank you for the feedback, we love to hear that our software is easy to use. We recently released updates to our reports section based on the feedback that businesses were looking for more intricate data. You can check what other features we are currently working on here: https://feedback.vagaro.com/forums/915991-feature-requests Similar Products Featured