# Page 16 | Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Vagaro the right Medical Spa solution for you? Explore 3638 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3638) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 16 - Reviews of Vagaro ## Showing most helpful reviews Showing 376-400 of 3638 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer president Public Relations and Communications Used the software for: I used a free trial ### "Vagaro is a double edged sword" May 6, 2024 3.0 when i pointed this stuff out to support, they gaslighted me pretty hard, saying if I wanted that sort of functionality (not having my clients have to perform 3-5 clicks to get to the right service/product) that i should buy their hosted web design? ummm no im good i dont want to build a website on their platform They seem friendly but if you ask any technical questions they have been trained to sidestep them and offer solutions that are more beneficial to Vagaro than your spa/salon etc. Be careful!!! Pros pretty straightforward to setup - the onboarding was weird bc they wouldn't allow multiple stakeholders to attend the onboarding meeting from multiple accounts? Cons You should carefully decide whether you want to support Vagaro - here's why. The #1 reason we initially were looking at integrating Vagaro into our business was seamless bookings. They offer a pretty robust backend that makes it easy to add products/services and schedule them to a calendar. Unfortunately, if you want a very frictionless experience for your potential customers to book an appointment, there is a dangerous trade-off. #1: where your reviews live Vagaro's software prominently highlights / promotes leaving reviews on THEIR platform, which in the end benefits Vagaro's landing pages (which they rank on Google for local services, then they promote your competitors to that platform) #2 if you want to direct link to specific services or products you sell with a booking widget, you can't do that on your own website. You have to generate a link and send people to Vagaro.com This is problematic because now your potential customer/client is on a website which advertises your competitors. Review Source Response from Vagaro May 9, 2024 Thank you for sharing your insights and concerns regarding your experience with Vagaro. We strive to provide the best possible service, and your feedback is invaluable to us. At Vagaro, we offer personalized onboarding sessions for a one-on-one experience, along with weekly live webinars designed to help multiple users become familiar with our software. Additionally, you have the option to create direct links to your services in your Service/Class menu. It's important to note that your landing page features your business only. We value transparency and continuous improvement. Your feedback plays a crucial role in our efforts to enhance our software. You can submit suggestions and ideas for improvement on feedback.vagaro.com. Rest assured, we take your concerns seriously and are committed to addressing them to the best of our ability. Your satisfaction is our priority, and we appreciate your ongoing support. SS Scott S. Stylist and Colorist / Booth Renter Consumer Services Used the software for: 2+ years ### "Total salon management suite at a very reasonable price." December 11, 2019 5.0 Since I am independent contractor and responsible for booking my own appointments, this really frees up a lot of time that I would have to spend on the phone booking and confirming appointments. Also helps me keep track of so many aspects of my business so I know at a glance what needs to be addressed, how and when. I have considered using other options and even signed up for a couple of trials but in the end I have stayed with Vagaro because nothing else has impressed me enough to switch. Pros Many available features and you only pay for what you need to use. Very intuitive interface and comprehensive online tutorials to help if you need help. I work in a salon with others who don't use salon management software and still do everything "old school". I am amazed at how much more time they spend on the things that Vagaro simply takes care of for me such as allowing my clients to book their own appointments online 24/7 and sending reminders and confirming appointments. I keeps track of my retail inventory and lets me know when I need to reorder and the customization of reports really help me see what areas of my business need attention. Cons When I recently changed salons and starting booth renting for the first time, I was advised by Vagaro that my client information would be transferred to my new Vagaro account with the previous salon owners permission. However, once I set up the new account the only thing that was transferred was client names, addresses, email addresses, phone numbers and appointment notes. NO CLIENT HISTORY AT ALL! I had over 1000 client names and I had no idea when they were in last, how often they came in, what services they booked. Customer service was not much help as this point since client history simply isn't something that they transfer as part of client data so not much they could do. I hope they add this feature in the future since it's really the only negative (although a pretty big one for me). I was able to send an email blast to the clients who had provided an email address but that still left a LOT of people who still needed to be identified as current clients and notified of my move. The process was far more labor intensive than it ever should have been and the length of time it took definitely cost me time and money. Alternatives considered [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing Vagaro Cost, features, flexibility. Review Source MB Michelle B. Owner/Founder Alternative Medicine Used the software for: 2+ years ### "Vagaro Cares About Customer Service/Support" March 25, 2020 5.0 Overall experience, great value for what they offer, outstanding customer service/support that you can actually talk to over the phone and money maker option. Pros The fact that I can get a LIVE human being on the phone to help me with just about anything I need relating to the site. The folks in customer care and always patient, kind and helpful...even when I have grumpier days. Grateful to these wonderful beings! Cons Well, I really would like it to integrate with a virtual receptionist like www.ruby.com As my business has grown, I'd love to be able to have this feature available to further help myself and my clientele. I also would prefer that the booking function automatically NOT allow for a customer to book sections that I've blocked off for time in between clients. The customer sees something different from what I see right now regarding this piece and we need to be on the same page with this. Reason for choosing Vagaro By the time Schedulicity came out, I was already with Vagaro. Appointments Plus had some great offerings but they nickel and dime you for things like text reminder for your clients which, as a solo practitioner, can really add up and hurt my bottom line. Review Source Response from Vagaro March 26, 2020 Hi Michelle, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you! KJ Kellen J. Owner Cosmetics Used the software for: Less than 6 months ### "Best choice of salon system out there. Look no further " July 19, 2022 5.0 Getting gusto worked out for my payroll worked out shortly. adding my studio to yelp, google, gps, all the good stuff. Pros How truly easy it was to move around the app. Quickness of mobile mode. Customer service absolutely is the best. I never dread having to email or call with questions. Affordable, customizable, clients easily can access or confirm appointments. Love the add ons. they have every possible need met I am 100 percent confident that Vagaro is helping me with the tools to kick ass and keep completely professional. Cons the QB price for adding the cloud service on while paying for QB twice, this is seriously the only con i have. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Vagaro \\I liked the layout of vagaro, customizable, safe, easy, easier fees. a lot more options to integrate Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) i used Vagaro over 10 years ago and loved it... i am certainly not disappointed Review Source Response from Vagaro July 26, 2022 Hello Kellen. Thank you for your comments. We will definitely share your feedback with our team. FF Felicia F. cosmetologist Health, Wellness and Fitness Used the software for: 2+ years ### "My clients and myself love Vagaro!" January 13, 2020 5.0 Vagaro has been great. Even when My website domain host offered a booking site through them, they admitted theirs can't compare to everything Vagaro can do. Pros I love that I don't have to be a slave to my phone. I don't have to go back and forth with clients, "how bout this time? or this time? or this time?" they can just get online and see all my openings! I don't (often) have to leave my clients in the middle of appointments to book another one. When i'm off/busy i set my work phone to driving mode, directing my clients to book online. The reminder texts are a God Sent according to my clients and compliments very well the ability to set my clients up on a rotating schedule which is also very convenient! Oh, and the dashboard is a great tool to track busy times, slow times and number of clients, repeat clients and if they're booking online or not Cons I don't know if this is already a feature or something I need to do on my end through my phone but it'd be very useful if i got some sort of sound notification, a ding of some sort, when someone booked online so i would be aware of it when i'm super busy and think I know my schedule and end up telling a walk-in to come back when I think I have a gap in my day but it's been filled online. I do wish there was a way I could make certain appointments only available during certain times for services that I share a room with another stylist. And not that it happens often (maybe 3 times in 3 years) but when the site is down.... i feel totally lost, like a have no control over my life, I don't know when my next appointment is, who they are or what they're having done! it's awful. but it never lasts more than an hour or two I don't think. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Vagaro better over all lay out, ease of use and convenient domain name. Review Source JR Jenna R. Owner Cosmetics Used the software for: 2+ years ### "Brow & Lash Beauty Studio Vagaro Review " March 1, 2023 5.0 I own a brow and lash beauty studio, and previously used vagaro for the last 5 years when I was an employee at my previous job. I enjoyed the software and was comfortable with it so I chose to use it for my business. Pros It is easy to customize, and has suggestions prewritten for help. Customer service is easy to reach, and helpful is any matter you need addressed. Cons It might have this option but I have no been able to find it yet, I would like to have the option to put in specific dates needed to be blocked off. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I had previous experience with it, and it seemed to have more options of what you can do with it, how you can market on it, and overall better quality in a booking system. Review Source SM Sabrina M. Independent Stylist/Booth Renter Consumer Services Used the software for: I used a free trial ### "Vagaro is helping my business grow!" May 10, 2022 5.0 I have a solo-salon business, so it's just me. The client database, appointment reminders and online calendar booking for clients has really brought my business to another level. I was finding myself having to contact clients for appointments, or appointment reminders during "off hours" before. Now, that has been taken off my plate. It's like my personal assistant! Pros This product is very easy to use, even for a techno dummy like myself. Tech isn't my strong suit, but I do find the software very user friendly and you really couldn't beat the price for what Vagaro offers. I was using other software previously that didn't have half of the features. Cons Nothing! I am very happy with the product. I have not noticed any features that I need that are missing yet. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro Software wasn't as user friendly and they didn't offer the same package for sole business owners. Review Source Response from Vagaro July 6, 2022 Hello Sabrina. Thank you for taking the time to share your kind words. We really appreciate your review! MC Maria C. Owner Consumer Services Used the software for: 1-2 years ### "Excellent Booking System ! " August 31, 2016 5.0 I really love this booking system . I find it easy to use and reliable. I also love the chat feature. If I don't understand something or need help with something or just plain forgot how to do something Vagaro tech support is there to help. I first got it because I needed a website ASAP to look professional. I also needed a reliable booking system for myself and my clients. it has increased client retention and clients that did not like to book in advance no do so because they don't have to remember to call and then play phone tag until we get to talk. I am a sole proprietor. Even good people forget appointments , with the 3 reminders that clients get its hard to forget to come in. If they still do forget or no show you can check with Vagaro to see if the text actually went through. I had a client that said she never got the message. She seemed honest but I did not see how that could be possible. I checked with Vagaro and there was an issue with her phone service. I don't do this with everyone, but in this case she really did not get the message. I do love that wen a client confirms the appointment the color in the appointment book changes to orange . If not I call them up. I love how it keeps track of what I do and what the clients get. I also love that I can set rules for online booking. I have mine set to 48 hour advance booking notice and then I have to approve it. But its possible to have same day booking open as well or not at all. I can keep track of how I I take payment cash or credit or check. The gift certificates are wondeful too. You can have a little creativity with them. Now and then someone will call when I am closed for a gift. I can send them a gift certificate through email. You can also do email blasts. I think a text blast would be great too, although they don't offer this at the moment. . Pros The ease of use, and the fact that clients get repeat reminders. It has increased client retention. It also shows new clients that I am serious about the business. The website was so easy to set up. Cons It does not work with Square. I was using Square before I started with Vagaro. I love Square too. I think the ability to text blast would be great. I know it takes me days to read my own email. A text is read that day. I do wish I had more space on the website. I do offer more services than the average cosmetologist. I also wish there was an easier way to get products that I sell into Vagaro. I think this should be something that Booking systems and beauty companies work on together. it would be great if you could just dropa Dermalogica App into Vagaro. When prices change all products are updated. and so on . Any product line that a salon or spa could use should have something to just ad in easy peasy. Review Source JP Julie P. Salon manager Retail Used the software for: 1-2 years ### "Awful booking system" April 6, 2022 1.0 Overall I would never recommend! It’s slow, buggy and the features do not outweigh how it bogs down your business and create lines up front because checking out is such a problem. Pros The only thing I like about Vagaro was cancelling. I miss a few features versus our new system, but overall the system does not have a lot of pros besides being able to color code services. Cons The software itself is slow, buggy and we had multiple problems with it. After repeated calls to customer service they blamed it on our internet service which I upgraded with no change. I called back and they blamed my computer, to which I upgraded memory to make the computer faster. I continued to have issues. We just cancelled in January and they continue to bill me monthly, even after repeated attempts to get them to stop. Customer service takes an hour to get through to a person and they are not helpful. Alternatives considered [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Vagaro I wish I hadn’t. I now have square and though all the features aren’t 100% how I’d want them I pay less and I process a credit card in seconds and jump from day to day with ease! Review Source Response from Vagaro July 6, 2022 Hello Julie. We are sorry to hear about your experience. We are committed to providing excellent customer service and sincerely apologize if that was not your experience. If you would like to discuss this further, please feel free to reach out to us by emailing reviews@vagaro.com lM lesley M. owner Cosmetics Used the software for: 2+ years ### "I like Vagaro" May 25, 2023 4.0 I like my experience always have been very servicefull. Pros I absolutely love the customer service its fast and very efficient. they are very talented and have well rounded knowledge in the app as a whole. Cons the online booking. its hard for some clients to create a profile so they just end up calling us to book and that is what we are paying Vagaro for. Reason for choosing Vagaro Because I thought it had a more of a profecinal look and I was already familiar with it. Review Source mT melissa T. owner/esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro is easy and effective" June 29, 2023 5.0 pretty good. has gotten a lot bette over the years. chat support is fast Pros reminders, calendar layout, inventory, client files Cons short time out for contactless checkout. I don't like the way the 'add on" feature takes that service out of the main list of services. hard to add that on last minute during check out Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Vagaro more salon focused Review Source VR Verified Reviewer Marketing Internet Used the software for: 1-2 years ### "Very good program " August 22, 2023 5.0 Allow each client of the software a trial copy for ease of use and discovery Pros A very wonderful program for booking your appointments via the Internet, ease of use, implementation, increased efficiency, and really supports our business Cons The main problem is that the prices of the service items have to be a bit lower Review Source CM Cassidy M. Hair Stylist Consumer Services Used the software for: 1-2 years ### "Great app for hair stylist" April 29, 2023 4.0 My experience with Vagaro has been positive overall It is like a hair stylist created this software knowing what was missing in our industry. Pros I like the convince and ease of having this on my phone and my computer. I always have my work schedule with me and can easily access all my client notes and past appts on the go. Its aesthetically pleasing and easy to use. I can easily make adjustments in real time that are reflected immediately. Cons I think there needs to be a better way to create changes in an employees schedule. Something that would allow you to switch up their availability moving forward without it changing past dates. For example: If Molly is working Mondays thru Fridays during the school year but only Tuesdays and Thursdays in the summer I would like to be able to do that instead of having to create custom schedules for each day. Review Source Abdelati L. Treasury Accounting Used the software for: 2+ years ### "The best product for management all you need, it’s fantastic one , i really happy as i love it.." August 20, 2023 5.0 Im my experience with this product is the best experience for my using, I’m thankful for this product Pros This product is the best at all, it’s fantastic product can any one have it .. i advice the people to use it..! Cons My using that product is better for my experience, it’s amazing 😻 Review Source SA Sharmin A. Admin Food Production Used the software for: 1-2 years ### "A Comprehensive Business Management Solution" April 3, 2023 5.0 Overall, Vagaro is an excellent business management solution that's well-suited for small and medium-sized businesses. While there are some limitations, its comprehensive features and user-friendly interface make it a great choice for those looking to streamline their operations and improve their customer experience. Pros Comprehensive features: Vagaro offers a wide range of features that make managing your business easier. From appointment scheduling and payment processing to marketing and customer management, it's a one-stop-shop for all your business needs.User-friendly interface: The platform is easy to navigate and use, even for those who aren't tech-savvy. The interface is intuitive and straightforward, and it's easy to find what you're looking for.Excellent customer support: Vagaro's customer support is exceptional. They're quick to respond to inquiries, and they go above and beyond to ensure that any issues are resolved promptly.Customizable: The platform is highly customizable, allowing you to tailor it to your business's unique needs. You can create your own custom services, pricing, and promotions. Cons Limited reporting capabilities: Vagaro's reporting capabilities are limited compared to some of its competitors. While it provides basic reports, it doesn't offer the same level of depth and customization as some other solutions.Some features are only available with premium subscription: While Vagaro offers a lot of features, some of them are only available with its premium subscription. This can be a bit frustrating if you're on a tight budget.Mobile app limitations: While the mobile app is convenient, it's not as robust as the desktop version. Some features are only available on the desktop version, which can be limiting if you're managing your business on-the-go. Review Source TP Twyla P. Business Development Manager Consumer Services Used the software for: 2+ years ### "We had to quiet quit and never look back " July 21, 2023 2.0 When the business started out our main provider was already in it for a number of years and so had transitioned it to her new business, but paying additional fees to add users was an additional cost we couldn't justify when it was minimally utilized. We could never get the answers we needed in a timely manner and the issues processing electronic payments in house re-occurred and forced us to call clients at home to get payment a day or two later due to the lack of resolution. If given the choice we would not return. Pros The ability to build service bundles made it easy for us to customize to cater to our clients. Cons Customer service was NEVER quick with resolutions or responding to our requests for help. We also purchased the POS system and it required constant rebooting. When we contacted the IT team for assistance they never had a solution for smoother operation. Review Source JM Jeanette M. Owner Cosmetics Used the software for: Less than 6 months ### "A great alternative for small business" February 10, 2024 5.0 I wanted to take a moment to express my sincere gratitude to \[sensitive content hidden\] for her outstanding support and assistance in setting up my account with Vagaro. Her dedication to ensuring a smooth onboarding process truly made all the difference. Throughout our interactions, \[sensitive content hidden\] exhibited a remarkable level of professionalism, patience, and expertise. She guided me through the setup process with clarity and precision, addressing all my questions and concerns along the way. Her warm demeanor and genuine enthusiasm for assisting customers shone through, making the experience both productive and enjoyable. Pros Vagaro offers incredible value for the money. With affordable pricing plans and a wealth of features included in each, it's a cost-effective solution for businesses of all sizes. You get more bang for your buck with Vagaro compared to other platforms. Cons Have not encountered any cons so far, everything has been very smooth Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) I made the switch from Booksy to Vagaro primarily because I found Vagaro to offer more features at a better price point. While both platforms are reputable for appointment scheduling, Vagaro stood out to me with its extensive feature set that surpassed what Booksy offered. Additionally, Vagaro's pricing plans were more affordable and better suited to my business needs, providing greater value for the money I invested. Ultimately, Vagaro's combination of advanced features and competitive pricing made it the clear choice for improving my business operations and enhancing the client experience. Review Source JS Jenny S. Massage Thereapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Vagaro free trial review" September 27, 2023 5.0 So far, I prefer it over my other software since my business is growing so much. I need better reports on KPI's and Vagaro seems to be able to track that. Pros The CRM systems, customer service, ability to bundle services without creating another calendar. Cons I don't like how if an admin cancels and appointment for client, the service provider is not automatically notified via text message. I also have services that do not require a service provider, however, I still need to create additional for that specific service. This is an unnecessary cost. Also, because I have to create a separate calendar for certain services that do not need a service provider, I still have to have a brand new email for it. It would be nice to just use my own so that me, as the owner, am still aware of the booking. It would actually be nice to out my email in addition to all of the service provider emails so that I am aware of all bookings. Reason for choosing Vagaro Vagaro is an all in one software, CRM, KPI's, email marketing, processing system, payroll, and more Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) better detailed reports on KPI'scommon community app that you can advertise on Review Source AL Amber L. Owner cosmetologist Consumer Services Used the software for: 2+ years ### "Salon Owner" February 21, 2023 5.0 I am happy using this for our salon booking system and calendar. Pros I love the price and simplicity of booking salon services with the appointment reminder texts it sends on my behalf there are little to no no shows. It also allows double booking and online booking if you choose to use that feature. Cons I struggle to get the register and printer/credit card reader to sync and have called customer service a few times over the years. For some reason it doesn’t work like it should. I’m always using my square credit card reader as a backup and the key to open the register for change. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Price was extremely higher. Review Source eA elyssa A. Owner Cosmetics Used the software for: 1-2 years ### "The Best Ive Ever Used!" June 22, 2023 5.0 Pros Vagaro is so user friendly for us in the salon and for our clientele. Everyone loves the simplicity of online booking and the reminders Cons It was a little confusing t first when I began putting my retail products in the system. I was able to figure it out pretty quickly but it was a struggle to start. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Vagaro The features and price Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Glossgenius made it difficult to put a card on file unless booking online and square started charging an unreasonable amount for features that had been free for such a long time on top of raising their credit card fees all at the same time Review Source JG John G. Owner Alternative Medicine Used the software for: 2+ years ### "Vagaro takes online appointment scheduling to a whole new level " April 30, 2024 5.0 I really enjoy how the team helps me get through virtually anything I have encountered so far of running my business. With the expansion to 2 other states I felt at ease and comfortable moving forward with them. You will be well taken care of with the Vagaro system and team. Pros The features just blow me away. I could spend a year implementing all the options and still get more. The customer service team is sensational and always there. Cons Just learning all the options to handle for customer/clientele management. There is a lot to learn with the Vagaro product. It takes time to absorb it all, but it is definitely worth it or I would not be still with them years later. I am proud to say I use their service to not only you but my clients. Reason for choosing Vagaro I felt most at ease with Vagaro right away. Review Source DG Dawna G. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Worth the cost!" July 11, 2022 5.0 Pros The text/email confirmation feature has lowered no calls/cancellations greatly. The membership option has created client loyalty due to recurring, standing appointments. Cons Additional users are unable to pull client excel sheets. Small software bugs don't allow you to check clients out at times (rare occasions). Haven't found where you can pull an active inventory list. Review Source Response from Vagaro July 26, 2022 Hello Dawna. We're glad to hear your great review. We do limit who can pull client excel sheets in order to maintain data security. You can read this article https://support.vagaro.com/hc/en-us/articles/360000586873 about how to pull an inventory report showing current stock. KR Katherine R. Aesthetician Consumer Services Used the software for: 1-2 years ### "Vagaro Review " June 20, 2024 5.0 it's been great so far. customer service is always very helpful Pros It's very user friendly and affordable. Cons the cost for adding marking text and emails Review Source MS Michael S. stylist-owner Consumer Services Used the software for: 2+ years ### "GOD send" July 30, 2021 5.0 For a small chair rental salon with no receptionist because there's no need for one, the online booking for customers and especially the reminders 3 days and day before are priceless...and being able to book 24/7 no matter if at home , eating out, rehab, or hospitalized with covid..I can work anywhere. except prison ,no shoelaces, no belt and sure as sh#\* no cell phone..lol... just kidding about eating out, ill never book a customer when eating. Pros integration wasn't difficult , even if your not technology savvy its still very easy to learn and setup . Stylists and customers love it! from reminders to booking . Ease of use is very impressive with both. And as Stylists we have not even tapped into the full or depth of tools that vagaro offers. Iv'e tried others and hands down Vagaro is a win/win for you and customers. There's a video tutorial for every feature . My wish to grow salon or to multiple salons to take full advantage of the minds that built and continue to maintain/improve the perfection of Vagaro.... "Very Grateful" Cons No complaints and every now and then we'll hear something didn't work . But it's usually the User, the Cell service or Internet. NO COMPLAINTS VAGARO. I really don't have a complaint....unless you have the capability to read my mind , print real money, oh! let me customize my OWN colors , i love the Vagaro orange , sometimes black.....lol...keep up the great work!!! Reason for choosing Vagaro Divine Intervention and starting price was affordable Review Source MA Marie A. CEO Consumer Electronics Used the software for: 1-2 years ### "Just ok, they will nickel and dime you to death" August 1, 2022 3.0 It’s ok, I’m looking for something better that fits what I need and doesn’t add in $ for every single thing you do Pros Easy to set up, and app is pretty good as well Cons When a customer pays a deposit booking online (a feature I set up) and upgrades to a package when they come in for service the system doesn’t allow the deposit to be applied towards the package so you have to manually refund the deposit payment onto a gift card and then apply that gift card to the purchase of a package which is time consuming and confusing for staff who have not set up the system from the get-go. Not to mention when the client purchases this package Vagaro does not allow them to add gratuity to the package. So clients purchase a package of six sessions for laser hair removal and can spend $1000 Vagaro doesn’t see that as a service so they do not allow tipping which is upsetting for practitioners and as a business owner I would like my staff to have that opportunity. After contacting customer support Vagaro suggested that we ask our customers to tip us at each individual treatment, if I were that customer I would leave and never come back again! Review Source Response from Vagaro August 5, 2022 Hello Marie. We appreciate your feedback. Would you please reach out to reviews@vagaro.com, so we can look into this further for you? Thank you. 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