# Page 17 | Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Vagaro the right Medical Spa solution for you? Explore 3638 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3638) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 17 - Reviews of Vagaro ## Showing most helpful reviews Showing 401-425 of 3638 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Kelly H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Loving Vagaro to Manage our Day Spa" October 10, 2023 5.0 overall good Pros Did? Is it shutting down? I love the couples and combo option to allow two practitioners to be able to book for services for two or more people at a time. Cons Not being able to lock notes so they can't be deleted by staff but still being able tot allow staff to add notes. not being able to use daily deal for combos and or couples massage option Reason for choosing Vagaro Yes. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) functionality and price and couples massage option Review Source LC Leasa C. Hairdresser Retail Used the software for: 2+ years ### "Easy and most of all fun!" October 6, 2020 5.0 Even my least tech savy staff love this app. It's like their own little business is their pocket. You can update colour themes and making the app look visually pretty and personalised is also a great feature. Overall it does what I need it to do and makes my life easier. What else could you ask for. Pros This system is the easiest I have used and has the most features for a decent price. Has most of the things I need and clients always comment on how super easy the online booking system is. Needless to say we get a lot of clients booking online The mobile part of the system is the easiest I have used and you can do so much from your phone Cons A few things need to be customisable such as the text message system especially in Australia. Probably needs text message marketing options as well. It could be a little easier to add services to existing services. You currently have to pretend to checkout the client and add the service there. It's easy to delete or alter services on an existing booking but not to add the service. Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Vagaro More features and easier to use Switched from [Simple Salon](https://www.capterra.com/p/124998/Simple-Salon/) It had the most features of any products I had previously used and each update just makes it better and better Review Source Response from Vagaro November 2, 2020 Hi Leasa, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think! FS Faith S. Customer Service Specialists Farming Used the software for: 2+ years ### "Newbies friendly software. Easy to use." October 25, 2023 5.0 When you set appointments with your clients you can send automated reminders and emails.All payment are secure and accurate.Vagaro is the best that everyone can use due to its effectiveness and the ease of use. Pros It's a wellness and fitness restorer.It is a cost effective software which helps alot in appointment scheduling.It is easy to manage appointments from your computer or phones.It helps alot in getting clients all over the world Cons Vagaro is the true definition of perfection,no cons. Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Vagaro is more applicable and secure than the others. Review Source MG Maria G. Owner Cosmetics Used the software for: 2+ years ### "Efficacy of Vagaro is powerful for small businesses" June 12, 2023 5.0 My experience is satisfactory. Customer service is helpful. The resolution timeframe is fast. Overall function is effecient. Pros Vagaro is a powerful tool for small businesses. Cons I want the system to list the business address for the location in the appointment reminders. Also I want vagaro to allow administrators to personalize the Personal Task time off. The selections are to narrow. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro For the area of esthetics vagaro is becoming easy to use by clients. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and functions. Review Source LO Lou O. President Retail Used the software for: Less than 6 months ### "Terrible Company, DO NOT USE" July 18, 2024 2.0 Pros The only thing that is good is the visual aesthetic of the interface Cons Their customer support is awful and they used canned answers to my inquiries Review Source Response from Vagaro July 30, 2024 Thank you for sharing your feedback. We strive to provide effective assistance, and we value your input as it helps us improve our service. Could you please provide more details about your specific issues or inquiries? This information will help us better understand your situation and address it appropriately. Your feedback is appreciated in helping us enhance our support processes, and thank you for your patience as we work to make improvements. Mostafa E. Front End Developer Program Development Used the software for: 1-2 years ### "Very Good Program" June 9, 2023 5.0 Ease of Use and many excellent wonderful services Pros There are a lot of the most distinctive services and products and marketing offers are very good, the customer can choose the right one to get a good, easy and fast service Cons There are no downsides that may affect the many existing features because there are great and good services that the client gets easily Review Source CAJ Cristene A J. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best fit for a diverse business with an unbeatable price." May 21, 2020 5.0 Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in. Pros Vagaro has such wonderful functionality, its very user friendly, and the updates and offerings that were implemented to serve users during the pandemic have been absolutely outstanding. The multi use calendar has been a very valuable asset to myself and staff and the combined inventory tracking, checkout features, and marketing tools have streamlined my business. Using Vagaro has saved me time, frustration and has increased our professional presence in our community. One of the the best features is the unbeatable price. I haven't found any platform that has satisfied our needs as diverse Holistic Wellness Center with room to grow. Cons I wish I could print my address list to a label so I can send old fashioned b-day cards. When I create my marketing blasts the finger scroll jumps very quickly leaving the user to have to manually us the scroll to the right. Very minimal issues to even speak about. Alternatives considered [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Vagaro User friendly, cost, and functionality. Vagaro seems like it has heart, and really cares about helping the user/business organize, streamline and grow. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mostly cost, but I didn't need the specific features I was paying for, and it was difficult to learn the program Review Source Response from Vagaro June 13, 2020 Hi Cristene, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses! TT Tabitha T. Owner Hospitality Used the software for: 2+ years ### "Switched to Vagaro from Booker and I hate it but I’m trapped" March 21, 2021 2.0 I would not recommend Vagaro to a company in the spa/massage industry. The program has potential but the errors listed above cost us hundreds of extra dollars a week and also put our most coveted asset, our reputation, at risk. Pros We went with Vagaro because it had many of the features our customers were accustomed to, such as loyalty rewards and memberships. Cons The customer memberships don’t roll over if the customer doesn’t use the service that month. The way the system tracks multi service prepaid packages, is confusing and nonsensical. I spend countless hours a month combing the system for these errors and it makes our company look incompetent to our customers. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) We switched to save on costs and because Booker had many glitches. Booker/mindbody has great features but when the company merged they hung original Booker customers out to dry. Customers starting off as brand new were able to utilize more advance and efficient features whereas customers who had been using the program for many years didn’t sync with the new updates. Review Source Response from Vagaro March 23, 2021 Hi Tabitha, if you are experiencing any issues with the software, or need any help using any of our features our Support Team is available to help you 7 days a week. You can reach the Team at sales.vagaro.com/contact by phone, email, or live chat. Memberships do not have the ability to roll over, but our packages can be set to recur and be used like a membership but with the ability to roll over unused visits. We look forward to assisting you soon! JR Jason R. Fitness Director Professional Training & Coaching Used the software for: 1-2 years ### "Best Value For Real" October 23, 2021 5.0 Pros Auto drafting, session tracking, point of sale of services and products ease of use and modification of sale and scheduling formats. Cons Honestly the only thing is waiting for deposits. 24 turn around would be great vs waiting for specific business days. This hasn't been an issue at all just a preference Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Vagaro Customer service, development of POS took what felt like forever while being billed for a system that wasn't completely available for use. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) overpriced because of reputation only. I used them for year when all of a sudden they got rid of all their starter programs for less then 125 plus they didnt offer to grandfather prior customer that had been loyal for years before they nearly doubled their prices. Review Source ML Michael L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy Peasy" June 13, 2024 5.0 Simple and easy to use. Plus I get 1000 emails a month!! Pros I always get a real person on the phone. Cons Sometimes the connection is bad. But they help me through it. Alternatives considered [Kicksite](https://www.capterra.com/p/131168/Kicksite/) Reason for choosing Vagaro Affordability and ease of use was a priority as a father and business owner. Review Source DT Delia T. Salon Manager Consumer Services Used the software for: 6-12 months ### "We love Vagaro! " October 15, 2021 5.0 Just about every option is incredibly customizable and easy to use, from making and editing appointments to running reports. We are gradually introducing online booking and that is going well too! Pros Vagaro is intuitive and user-friendly on both the desktop and app versions. The design is sleek and clients love being able to receive text and email reminders. We switched from a software that had some additional features but cost nearly twice as much. The switch was easy and Vagaro support was helpful. Vagaro fits our needs exceptionally well. Some of our favorite features include pop-up notes and being able to customize timing for each appointment. We also enjoy the pay desk, the card reader with contactless payments, and being able to clock in hourly employees with the barcode scanner. Cons I only have one recommendation for a feature. We'd love to be able to send a notification from the front desk to a stylist's phone when someone "shows" for the appointment. They get a notification if a client checks in from their phone, but not if they walk in and the front desk chooses the "show" option. Reason for choosing Vagaro We considered staying with STX and switching to their cloud-based software, but the waitlist to integrate was several months long and we had already received excellent customer service from Vagaro, so we decided to go with Vagaro. Review Source BS Betty S. Medical Massage Therapist Medical Practice Used the software for: 2+ years ### "Easy to use" January 14, 2024 5.0 very nice I really like the program. It's easy to use and has most things that you need. Pros My clients and myself love the reminders. It's easy to use. Cons I wish we could put a person's name in to find a gift certificate. Also, wish we could have another color for personal time off besides brown. but really I guess it doesn't matter that much. the most I don't' care for is the soap notes, it needs to be more professional looking when printed out. the best soap notes program I used was win city soap notes they were very professional looking and easy to use. Printed out very nicely. unfortunate they are not in business any longer. I use clinic Sense which is ok. Review Source EW Elise W. Esthetician Cosmetics Used the software for: 2+ years ### "Vagaro is a key component to my small business. " June 24, 2023 5.0 Overall Vagaro is a great system that helps my small business run smoothly. And I love how easy customer service is to get a hold of. Pros I have been using Vagaro for almost 6 years and still love it! As a small business owner is it challenging to juggle all roles of a business; owner, service provider, secretary ,customer service, book keeper, etc. Vagaro really helps in taking a lot of the day to day operations off my shoulders. The online booking and appointment reminders are amazing and save me so much valuable time! And having access to my business data at just the click of a button is amazing. Cons One of my least favorite features is having to pay a swipe fee for each credit card transaction on top of my monthly fee. And paying extra to utilize other features such as online gift card purchasing. It would be nice if everything was one flat fee each month. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Vagaro Vagaro has better customer service and is easier to operate. Review Source RH Robin H. owner/LMT Consumer Services Used the software for: Less than 6 months ### "Trouble from day 1" August 30, 2023 2.0 My advice, run FAR AWAY from this service. Its overpriced for what is actually does, you will spend so much time trying to get things to work. I have since met many owners who have had same experience. I wish I NEVER switched. Its been the WORST decision I ever made in all my years with my business. Pros I like the potential it could have. Being able to have schedules for different types of things and online classes. Cons We got a card reader that NEVER worked properly. After 2 months, 8 hrs of logged calls, and almost 40 emails, I got a manager. We finally got a new reader, and yes I had to pay to return the one that never worked. It cost me so much business. The customer service is bad. The people are not trained they have to go look up then email you if they can find it. I was told multiple times it didn't matter I had a contract since I BOUGHT the reader. Once I got hold of a manager it still took several weeks. The money they owed me I didn't get back, they gave me some but in "Vagaro bucks" then charged my card again even when I had enough "bucks" to cover. There are so many issues with this service but switching again would be a nightmare, but I'm close to just doing it anyway. Also they do deposits supposedly daily but some days you get 3 different deposits and it just makes it more complicated than necessary. The company definitely has a lot of work to do in getting their act together. Reason for choosing Vagaro The ratings were good, however I think they must get employees to fill them out. Review Source KW Kyle W. Owner of Kyle Willis Beauty Used the software for: Less than 6 months ### "TERRIBLE customer service and point of sale!" January 12, 2018 1.0 Pros Online booking was a nice perk, although if a client didn't know how to book the first time(new online website) they would add themselves again so deleting a profile found to be quite an ordeal. TERRIBLE TERRIBLE TERRIBLE customer service. I've been a user for the past 2 months and can't wait to find a new software company. It started great, so much easier that square appointments, online booking, the works! Wow... no. The booking service works okay, when it wants to open. I have better luck on my phone but being that I have an iPhone X I don't have a headphone jack so to swipe a card I use my iPad. It never works the first, or usually the second time so I have to pull out he reader and plug it back in. Any issues or questions I have leads to me having to wait on hold for customer service for 20+ minutes or waiting for an email response. There are a ton of hidden fees every month that we're never discussed(of course in the fine print but never but an agent) for card processing and I am beyond disgusted at how they are handeling a gift card order I purchased for my new, small business. I paid for perfect gift cards that were designed incorrectly because of me, but because I was told the wrong information by their team during the beginning stages of the ordering process. They are beyond condescending and unwilling to work with me in this issue and even went to the length the add up what both orders plus shipping would cost me if I decide to fix my issue Cons I was willing to get past the slower, unreliable point of sale and I can't start to explain how much time and effort went into setting this up and transitioning from another booker is so I'm so discusted to have to do it again due to in my opinion an easy fix by the company. I still can't believe how this matter was handled and how I was spoken to over a small order of gift cards. Review Source Response from Vagaro January 22, 2018 You didn't report issues accessing any of the account functions. If you had we would have advised on how to correct any connectivity issues. The mobile CC reader which operates with the Vagaro Pro app does use a headphone jack which works with the iPhone X adapter; we have no issues w/ compatibility/connection reliability. The report of a 20-minute hold time is inaccurate. Even including high call volumes, our average time to answer is 2 mins. We are also hiring more staff as we would rather it be even less time. Rates & fees were disclosed on the merchant services signup page & you had a screen to review the application before signing, disclosing everything. You called 1x regarding merchant services and had all of your questions answered accurately. The call record was reviewed. Gift card order: design, proofing, and approval process completed. You never told the graphics team you wanted a foil inlay on gift cards and you approved the proof. Mgmt professionally told you all of this. NT Nikola T. Personal Trainer Sports Used the software for: 6-12 months ### "Vagaro Review : Great Way to Manage your Appointments and Scheduling " May 9, 2023 5.0 Overall, it's a user-friendly app that helps businesses manage their operations and it provides you with videos on how to set things up which is very appreciated.It makes financial tracking and break downs simple and helps the busiess run smoothly. Pros The thing that I really enjoy about Vagaro is that its very user friendly.It's easy to set up and navigate.The customer service is good and responds fast. It's a great software for busy people who run their businesses.The marketing and Promotion tools are very useful as businesses may be able to gain more new customers. Cons Vagaro's advantages outweigh the disadvantages but I have to admit that the pricing may ba a little more expensive than other options.Vagaro offers a lot of features but some of them are only available with a Premium Subscription which could be frustrating for users on a budget.I would also appreciate more if all the desktop features were available on the phone since it can be a little limiting when you manage your business on the go. Review Source MH Mariah H. Owner/Stylist Consumer Services Used the software for: 6-12 months ### "Perfect for Suite Stylists" June 15, 2022 5.0 Overall, I am pleased with Vagaro. I'm looking forward to being able to upgrade to some of the other feature such as text message marketing, file storage, and the online shopping cart. Pros What I like most about Vagaro is the price point and that it's user friendly. I love the way you can customize your subscription to meet whatever needs you have in your space. The site and app are easy to navigate and I love all of the reports that are available to me. Cons The main landing page and the search function are challenging to navigate sometimes. When I walk my clients through it, they understand it quickly but the main page isnt very intuitive. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Vagaro The price point and the ability to use the free trial for month. Review Source Response from Vagaro July 26, 2022 Hello Mariah. We're happy to hear your review. We're going to share your input with our team. Thanks so much for the comments! AT Amber T. Owner Retail Used the software for: 2+ years ### "Vagaro Is a horrible software, We have asked them repeatedly to remove the false reviews!!!!!" April 16, 2024 1.0 Horrible, Horrible Horrible Horrible Software Pros Not much, constant complaints on the online booking, outages, fake reviews Cons Arrogant, rude, will not fake plant reviews, I don't want reviews period. I trust Google for my reviews, not some podunk reviews from plant clients. Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) Vagaro had more items that interested me Review Source Response from Vagaro April 18, 2024 Hello, Thank you for reaching out to us. At Vagaro, we strive to maintain a standard that ensures fairness and accuracy in all business reviews. If you believe that your review doesn't align with our review standards outlined here: \[https://support.vagaro.com/hc/en-us/articles/205167680-Business-Review-Standards-in-Vagaro\], please don't hesitate to contact our team for assistance with the matter. If you prefer not to display reviews on your Vagaro page, our premium feature MySite offers the option to remove them from your website. AL Alison L. Salon owner Cosmetics Used the software for: 2+ years ### "Vagaro has been super easy for myself and my Salon clients to use. " August 17, 2022 5.0 I am able to keep track of retail, inventory, back bar expenses, etc with vagaro. It has made my life easier having it all in one place. I love Vagaro and plan to continue to use it as long as I own a salon. Pros Everything you need for the salon is on this system. Its so easy to use and everyone has had an easy time figuring out how to book appointments or themselves online. Cons I wish some text marketing/communicating was included in the basic membership. Review Source Response from Vagaro October 13, 2022 Thanks, Alison! We love that our software is easy for you to use. We do offer 1,000 emails for free each billing cycle! Please reach out if you have questions on how to use our marketing tools, we are happy to help! NG Nashira G. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Best appointment app out there" May 13, 2020 5.0 I am fully satisfied with Vagaro. Pros You get the biggest bang for your buck with this app. I have tried a few others in the past and paid way too much for features that Vagaro not only charges an affordable price for but the set up in easy and self explanatory that you don't really need to call into tech support. I have also tried several of different types of marketing on various platforms but Vagaro has one that I have gotten plenty of clients from. Their forms is amazing, you can do intake forms and send out surveys and given that we are going through a pandemic its an easy way to get fast feedback from you clients without being in front of them. Everything is basically customizable without being too overwhelming with their features. You can literally tailor it to your business needs without being forced to have a feature and pay for it just because it falls in a certain category. Keep up the good work Vagaro! Cons Sending an invoice for a future appointment. Sometimes we get booked for chair events in the future and the company hiring us requests to pay a day or two before the event. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody charges a high price to not only use the platform but to make any additions to it as well (feature, forms, emails/texts). Vagaro has an unbundled price and allows you to add these different features for a small additional fee that can add up but its still affordable in comparison. I believe Vagaro was the perfect switch for me and the only thing I miss about Mindbody was the view of the schedule. It was a bit easier on the eyes compared to the view of the schedule on Vagaro. I don't have any suggestions on how to fix it though so it isn't a complaint but just a suggestion. Review Source Response from Vagaro May 30, 2020 Hi Nashira, thank you for sharing your feedback. We appreciate it so much. We are grateful to have you as a Business on Vagaro! MM Michele M. owner Individual & Family Services Used the software for: 2+ years ### "Vagaro at Take Two Salon" May 3, 2021 4.0 What I appreciate most is the great customer service. I also appreciate that the "request for a feature" is actively monitored and new features are constantly rolled out. I appreciate that we are able to speak to the same support reps consistantly vs calling a call center where you can get different reps on each call and often need to explain your issue from the beginning. And they are super friendly. Pros Vagaro iseasy to use, easy to train, and offers fair pricing. Cons If a client has a Vagaro profile but is new to my salon I have no choice but to accept their existing profile because you can not use the same email for a new profile. That should be an option as some clients may need a new profile for these services vs other service they obtain elsewhere Alternatives considered [Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro Ease of use. We are a new salon, first time salon owner. This was our transition from an appoint book with manual entries. The training and support Vagaro provides is great. Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) At the time, Phorest has some things to work out being that their were difference between UK and US based salons. Also their pricing was much higher. Review Source Response from Vagaro May 4, 2021 Hi Michele, we just wanted to thank you for your kind feedback. We are so glad that you are enjoying the software, and thankful to have you as one of our Vagaro Businesses! Julie E. Human Resources Generalist Hospital & Health Care Used the software for: 6-12 months ### "Excellent time management tool for startups and SMEs" July 27, 2023 4.0 Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools. Pros Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality. Cons I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Clients' willingness to take charge of their own appointment scheduling over the Internet has grown over time. Vagaro's user-friendly technology makes hiring additional scheduling help unnecessary. Review Source TK Tammera K. Pilates Studio Owner and Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Vagara is great for small and large studio based businesses" October 11, 2023 4.0 So far I am really enjoying the ease of the system and the look of it! Pros I really like the user friendliness of the system for both the administrator and the clients. Set up was pretty straight forward and my clients appreciated the new membership and package functions. Cons Some of the add ons were not quite easy to find and had some hidden costs that were not upfront. Vagara does not use square which was what my first system used. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Vagaro I really liked that they were not pushy sales people trying to sell their product. I liked the look and feel of the system and the price was on par with other booking platforms. Their payment system was either on par or cheaper then other payment systems. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Checkfront is a great tourism based booking system but not good for continuous client based users. They do not offer packages and membership options and the backend is not user friendly for the layperson. Review Source Tynne H. Used the software for: 1-2 years ### "Customer Service Knows Me Well!" August 31, 2016 4.0 We've been using Vagaro since opening in Feb 2015 and we've seen many changes and updates and 99% of them have been fabulous. The development team is pretty receptive to new ideas and I see requests that we've made become a "new feature" many times so I know they are listening to the needs of their customer. Customer Service Chat knows me well... even though I wonder if they do a quick game of "Rock...Paper....Scissors" when they see me pop up on chat they're always happy to answer a question and walk us through something. :) The software itself is very user friendly and most of our clients say that the online booking features are fast and easy! I have no doubt that Vagaro will get better as they grow more customers. I'm sure for the independent service provider the core needs are 100% met. As larger salons join Vagaro the features that bigger salon/spas need and want will be added. Thanks Team Vagaro for a great booking/business software! ~Tyne & Team Zoi'A Spa & Salon Pros Easy to use for both Staff and Online Booking for Clients. Staff loves the App to keep an eye on booking. Marketing tools are a good business driver. Business reports are getting better with every update. Online tutorials are great for new staff learning system. Online chat option is AWESOME! Customer Service is A+ Cons \-Cancelation/ Waiting List needs to be better- it's currently not useable for the large number of requests we have for a cancelation list. -We've had some retail snafu's but those are getting better as well. -Marketing promos could use a "retail" option. -Checkout could have some updated options like a "hold in cart" so if you have to interrupt a sale you don't lose everything you put in checkout screen. Review Source Response from Vagaro April 17, 2026 Hi Tyne & Team Zoi’A Spa & Salon, thank you again for your thoughtful review. It looks like our previous response was sent in error—please feel free to disregard it. VR Verified Reviewer Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Vagaro didn't work well, and it was tough to cancel the subscription, Beware" May 14, 2024 2.0 Not real great software, and poor customer service. Its a scammy product and they make it difficult to cancel. Pros I wanted to use it for the scheduler and payment processing. Cons The credit card processor did not connect well to multiple devices, and so I cancelled it. I actually had to pay for the CC processor, but when I went to cancel Vagaro they still forced me to pay another $100 for a "free" CC processor, even though I paid for it. Very frustrating and the support was not good. DO NOT use this application. Its very scammy. Reason for choosing Vagaro The reviews were good, but the product did not perform. Review Source Response from Vagaro May 15, 2024 Thank you for sharing your feedback with us. We understand your frustration with the issues you have experienced with our software. Our hardware team is available to help troubleshoot any issues you may encounter with our products. When redeeming a free EMV reader, it is important to note that you must agree to a 12-month term with our merchant services. An early termination fee applies to your account if the agreement is terminated early. We value your input and are continuously working to improve our services to better meet your needs. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.