# Page 18 | Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Vagaro the right Medical Spa solution for you? Explore 3638 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3638) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 18 - Reviews of Vagaro ## Showing most helpful reviews Showing 426-450 of 3638 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC Rachel C. Manager Consumer Services Used the software for: 2+ years ### "User Friendly" April 23, 2024 4.0 Overall, we are happy with Vagaro and the support we receive. Pros Vagaro fits our needs for our spray tanning and teeth whitening business. Very user friendly and improvements are always being made. Customer service is excellent. Cons On a few rare occasions over the past 4 years that Vagaro has gone down during business hours, it completely disables our business. Can't see the calendar or check out clients. Alternatives considered [Helios Salon Software](https://www.capterra.com/p/25868/Helios-Version-12/)[TanTrack](https://www.capterra.com/p/44381/TanTrack/) Switched from [Helios Salon Software](https://www.capterra.com/p/25868/Helios-Version-12/) In 2019, we opened a second location and we needed software that would support multiple locations. Review Source JF Justine F. Teacher Education Management Used the software for: 1-2 years ### "Viewing Vagaro" July 17, 2022 5.0 Pros I love that Vagaro offers a sleek, clean view on the app interface. I can easily locate the functions and conduct the processes in less that five minutes. The program is organized and boosts engagement with the client and myself! Cons I don’t like that the software forces the client to pay a fee for rescheduling an appointment a second time. At that point, there should be a notification setup within the app to connect the client and primary service provider. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) I chose to make this switch for the convenience and ability to work on scheduling appointments and sending reminders automatically. Review Source Response from Vagaro July 26, 2022 Hello Justine. Thank you for your review. There is no mechanism in our software to charge clients for rescheduling an appointment more than once. If you have clients who are experiencing that, please contact support@vagaro.com. MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "Vagaro Review" June 1, 2023 5.0 The software provided robust features for managing appointments and client bookings, which improved overall efficiency and organization. The user-friendly interface and intuitive design made it easy to navigate and utilize the various functions. The integration with online booking streamlined the appointment booking process for both clients and service providers. While there were some limitations in terms of customization options and advanced features, the core functionality of Vagaro met my business needs effectively. Overall, Vagaro offered a reliable and efficient solution for appointment management in the service industry. Pros One of the things I liked most about Vagaro was its comprehensive features for managing appointments and client bookings. The software provided a user-friendly interface that made scheduling and managing appointments a breeze. The calendar view allowed for easy visualization of upcoming appointments, and the ability to set recurring appointments or block off specific time slots was highly convenient. Additionally, Vagaro offered seamless integration with online booking, enabling clients to book appointments directly through the website or mobile app. The automated reminders and notifications also helped reduce no-shows and improved overall client communication. Overall, the appointment management features of Vagaro were impressive and contributed to better organization and efficiency. Cons One aspect I liked least was the limited customization options for the software's interface. While the default layout and design were functional, having more flexibility to customize the appearance and branding of the software would have been beneficial. Additionally, certain advanced features, such as more in-depth reporting and analytics, required additional subscriptions or add-ons, which could be a drawback for businesses on a tight budget. However, these limitations did not significantly impact the core functionality of Vagaro. Review Source VR Verified Reviewer Graphic Designer Design Used the software for: 6-12 months ### "Excellent Software for Business Owners" January 23, 2023 5.0 Vagaro has kept my business improving Pros The feature I like most about Vagaro is it's Mobile Accessibility Cons I like everything about Vagaro, there had no negative statement against it Review Source CD Crystal D. Owner, Founder and Operator Alternative Medicine Used the software for: 2+ years ### "All-in One Mobile Solution with great security features" January 31, 2022 5.0 Other online software competitors cannot compare to the level of Vagaro. I've used atleast 3 to 4 others through my employers or other spas and they are nothing like Vagaro. Pros I love how everything is in one place. Billing, scheduling, charting, inventory, marketing and so much more! I love how customizable the software is, especially the forms. Cons It would be great to have my renters on a restricted access log-in so that I can charge rent to them, but not give them access to my client list and only have access to theirs. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)[SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Customizable forms and charting capabilities. So many built-in features as well as integration with social media and Quickbooks. Review Source Response from Vagaro July 22, 2022 Hello Crystal. We appreciate your feedback. If you'd like to submit your access log-in idea as a feature request, you can do that by following the directions in this article: https://support.vagaro.com/hc/en-us/articles/360021060374. Thank you for taking the time to share your experience. MW Melinda W. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro is an INCREDIBLE deal & service! " March 4, 2021 5.0 Vagaro is hands down the best!! We thought we needed to switch to Mindbody recently (because a handful of nearby studios used them), and we were back in just TWO weeks because Mindbody's software and customer service were unbelievably awful. Vagaro has superior customer service, intuitive system use, MUCH better user-interface, and overall an excellent staff and customer experience! Our clients were SO happy when we switched back to Vagaro :) Pros It's easy to use, customer service is always available and helpful (even if they can't solve your request right away, they get back to you), our customers LOVE the ease of the program, and it's actually affordable! Cons I do wish you could check people in to a class and if someone didn't show, it would register as like 7/8 in the class count after checkout so we could see the "realtime" class attendance. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro Affordability, customer service, and better product. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Vagaro has superior customer service, intuitive system use, MUCH better user-interface, and overall an excellent staff and customer experience! Our clients were SO happy when we switched back to Vagaro :) Review Source Response from Vagaro March 9, 2021 Hi Melinda, we just wanted to thank you for your kind feedback. We are so glad that you and your clients love the software, and thankful to have you as one of our Vagaro Businesses! MH Maya H. Curly Hairstylist Consumer Services Used the software for: 2+ years ### "The ONLY choice for Hairstylists & Creatives" June 5, 2023 5.0 It really takes a lot of weight off my shoulders as a business owner. I love Vagaro. Pros I love that once you set up the different features to your likeness, you can really step back and allow the system to work for you. I open my books to new clients on a monthly basis and being able to just turn on my Online Booking and allow the clients to do the booking themselves is AMAZING. They have a form to fill out, they put down their card information (in case of late cancellations), sign a liability waiver... and it's all in ONE place. Vagaro is truly amazing and I always recommend it to fellow service providers. Cons With the Online Shopping cart, it would be great to be able to set it up online but then have "pick up" because it would be so much easier for people who work in a salon and don't want to be bothered with shipping things!Also, writing your own cancellation policies or maybe providing templates would be great so you can really customize it on your own. Review Source AB Aidee B. Stylist Retail Used the software for: Less than 6 months ### "Overall a good program." March 2, 2022 4.0 Overall the sales department was very good. I opted not to have my data transferred because I was told some things may not transfer. The experience with tech support, so far, has been the least desirable. Hoping they can get the team trained and also trained on listening skills as well. Pros Overall easy to use. I like the prebooking option of choosing the number of weeks for scheduling and it taking me to the exact date. I like that it has an automatic website as well as an on line store. Easy to book an appointment. Easy to move appointments on the same day. Love being able to choose several retail items on the checkout/ticket screen. I also like the save for later option on the ticket screen as well. Additionally, I can send the client an invoice and they can pay from home. I like the form option as I can get my clients to fill out consult form and send it to me before their appointment. Be aware this is an added fee though not much $10.00 more a month. Cons Tech support needs more training and listening skills. Though I was told a bunch of new people has just started with them so they are still in training. Referral section does not allow to keep up with where the clients are coming from. It's a type in only so no way to pull a report. Challenges with credit card machine working properly. Challenge to move appointments to a different day and actually see the schedule. Instead it shows openings which really doesnt help as I need to see the actual day. Transfer was not guaranteed so I ended up transferring everything manually. Reason for choosing Vagaro Vagaro has all three website, on line store and appointment book. Review Source Response from Vagaro July 26, 2022 Hello Aidee. Thank you for the kind words. We appreciate your feedback. If you would like to discuss these issues further, please feel free to contact reviews@vagaro.com AB Amanda B. Owner/ Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "We love Vagaro" December 9, 2020 5.0 It's been grea; however, getting on with customer service has been a problem, which is understandable. With Mindbody the tech was able to pop on my computer screen to help, which convenient and sometimes easier than trying to explain a situation to the tech they can see what or who you are looking at. Pros It's user friendly, for both the studio and client. Being small business owner, the cost of services is saving me so much. Wish I would have made the switch long ago. I like that we have different options for packages an d services. Cons Wish there was an easier way to checkout a clients for multiple days. Often times when I back to reconcile accounts, it would be nice to do one client and reconcile with a drop box check-out in one place for multiple days. Reason for choosing Vagaro Cost effective, user friendly for users and business, and marketing features. Was highly recommended by Tangle Salon. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) They were too expensive. I could not make the packages my small studio needed without paying extra money as if I was a large facility. There were several increases in fees. Also, the marketing that Vagaro offers us is way better and does not require us to be on a large facility rate scale to have access to the tools we need to be successful as a small business. Review Source Response from Vagaro December 12, 2020 Hi Amanda, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love! KB Keyone B. Barber Hospitality Used the software for: 2+ years ### "Oh how I love Vagaro!!" March 18, 2024 5.0 A few words : EXCELLENT, STREAMLINED SERVICE AND MAKES MY DAY FLOW Pros I love how streamlined it has become in my work/life balance. It's almost like my boss dictating when I can or cannot have the day off. It just helps in many ways with me mapping out my day and as a big plus I can link it with my Apple Watch. Cons Honestly I'll need a while to think about if I had any complaints in the past but for now I'm just gonna enjoy my experience. Reason for choosing Vagaro The look and the ease of the technology. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) You couldn't sync their product with your Apple Watch Review Source LM Lori M. Chief Operating Officer Hospital & Health Care Used the software for: I used a free trial ### "Vagaro for scheduling- YES!!!!!!" November 29, 2023 5.0 Everything so far has been excellent! I am so happy to have this all ready to go for use and excited to use it! Thanks to all at Vagaro! Pros I have just finished setting up Vagaro for our Medical Imaging Division and it was so user friendly and I really like it. I am so excited for our customers to start using it! All the options are absolutely wonderful and it was pretty easy to set up- when I called for support the support staff \[sensitive content hidden\] was excellent. I highly recommend this - have not seen it in action but if it is as smooth as the set up was- I would try it! Cons It is very focused on Salon and Spa services which required me to make some work arounds and be creative as our company is healthcare. This is not for our patients but our clients. Vagaro helped me with all my work around questions and I simply love it so far! Reason for choosing Vagaro Calendi was too simple and not detailed enough for our business. I am not a wiz at these things so the tutorials and support lead me here. Square has no live support and that affected why I didnt choose them. Review Source Wayne L. CEO Sporting Goods Used the software for: 2+ years ### "Vagaro is a great simple platform" January 1, 2024 4.0 Easy to use platform to view & change appointments. Pros Ease of use & quick view of all available times Cons Ability to insert coupons for prepaid sessions or packages Review Source GG Gabrielle G. scheduling/billling Hospital & Health Care Used the software for: 2+ years ### "Vagaro good from a lot, not for all" November 3, 2022 4.0 I pretty much like it and think it's quite easy to navigate! Pros It's fairly nice to look at, easy scheduling, dependable, somewhat flexible and has lots of nice bells and whistles like reports. Cons SOAP note function is not up to par -if you are a healthcare provider who needs to document according to industry standards, the SOAP product will not fit the bill. You would have to create manual work-arounds. Switched from [Genbook](https://www.capterra.com/p/220430/Genbook/) Vagaro is a better, more comprehensive product. Though of course now Genbook has gone out of business, but we made the move prior to that Review Source RK Rhonda K. Owner/Operator Cosmetics Used the software for: 2+ years ### "Makes life very convenient" January 22, 2022 5.0 I used Vagaro in the past as a Nail Technician and my clients loved the reminders, I greatly appreciated the reminders. I used the reporting features weekly. With now being an Aesthetician I use it daily. I love how easy it is to use, I love that clients set up their own appointments also. The Credit Card processing works well for me also. Highly recommend this software to keep your business operating system simple. Pros Scheduling, reports, credit card processing. I eventually want to add on more features, like forms and website. All has worked very well. Cons If the internet is down or they are down, you can't reach any of your information. Reason for choosing Vagaro Easier to read and follow reports. Confirmation appointment reminders. Review Source Response from Vagaro July 22, 2022 Hello Rhonda. We're happy to hear your review. If you're having issues reaching your information, you can always go to https://sales.vagaro.com/contact and call us at the support line for your region. Thank you for the comments! SR Scott R. Owner Alternative Medicine Used the software for: Less than 6 months ### "Don't Waste Your Time" June 4, 2024 1.0 Pros It looks great. I switched from a different EHR because this looked like it had more options, better options. Cons You can't fully set up your profile until you migrate you information over. Once you do that, you cannot do it again, so if you are continuing to use your old software while to get Vagaro setup, you can't update it again later. If you cancel, they continue to charge you, even if aren't using it, or can't use it. The promise features that are still in development, so when you try to incorporate them, you're told they are not available yet. Just offer a good product and and let people leave if it doesn't work. Charging on the front end before you get set up, and charge them again when they try and leave, just so annoying! Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Thought this would work better. Never got a chance to compare Review Source Response from Vagaro June 5, 2024 Thank you for sharing your experience with us. We would like to clarify a few points to ensure there is no confusion. You can set up your profile without completing the data migration first. If you're using your old software while setting up Vagaro, ensure your data is fully transferred before completing the migration. If an additional import is needed you can let our imports team know what additional data may need to be transferred. You can cancel your account at any time, though signing up with a merchant account does involve a 12-month contract. You should not be charged if you cancel your account. If this has happened, please contact our support team to investigate this matter. We are very transparent with all the features we offer and are always enhancing our software. If you have any further concerns, please feel free to reach out to us! PS Priya S. Spa Owner Hospitality Used the software for: 6-12 months ### "Best Streamlined Software for Your Business" December 9, 2021 5.0 I love how streamlined all the processes are from the back end to the clients' end. Pros As a Solo Esthetician, Vagaro has been a life saver! I opened my business with only a few months notice and Booking, Electronic Payments, Reports, Website Menu, etc were all the least of my worries thanks to Vagaro. My clients love how easy it is to book through social media and to access my schedule. Not to mention a great place to find local businesses for other services needed. There are so many other booking websites out there--but recently witnessing other solo estheticians switch over to Vagaro proved how efficient this software is. You literally only need the Vagaro app! Cons This is not really a gripe, but you do have to take the time to watch the video tutorials and read support articles to educate yourself on this app. There are SO many features so it helps to set aside the time to learn what is offered and test things out. I am still learning about all of the features one year later, which is amazing. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I like how the EMV reader can be added for checkout in addition to the reports which are easy to transfer for bookkeeping purposes. Everything is tracked efficiently based on my research of other products. Review Source FF Fernanda F. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Escape day spa " October 11, 2023 4.0 good Pros easy to learn, multi location tools , gift cards Cons access levels and reports access level should be more customized , soap notes should be separate from clients personal information , soap notes should be allowed for service provides to see only.Manager should be able to run more reports like sales reports , reports are too restricted to owner only Reason for choosing Vagaro yes Review Source Response from Vagaro October 16, 2023 Hello Fernanda, the access levels are completely customizable, you can find full instructions here: https://support.vagaro.com/hc/en-us/articles/204974584-Create-New-Access-Levels-and-Modify-Permissions-Web-Version Once you edit the access levels for your business you can fully grant access to reports. Clients cannot see soap notes. They are internal facing only, meaning only employees can access them. DS DeAngela S. Owner Cosmetics Used the software for: 2+ years ### "Happy Customer of Vagaro" December 10, 2021 5.0 I love Vagaro,I will continue to be a customer. Pros I love that this software makes my business look very professional. Cons This software does not offer room for clothing retail containing different sizing of one of the same items. Reason for choosing Vagaro More professional easy access. Review Source SY Sarry Y. Owner Retail Used the software for: 1-2 years ### "Give it a go" November 30, 2020 3.0 I just wish there was a little more to Vagaro when it comes to business essentials. It is really important for owners to track their numbers without having to do extra work and I just wish there was more there. I also wish that texting was a part of the program seeing as how contactless is the way to go but to charge an arm and a leg is a bit much. I get that new ideas are coming up and the actual subscription isn't expensive, but don't up-charge us because technology changes and you see it as a way to get money from us. I also wish there was an option for split payments of more than one credit card. I wish that they did NOT charge a fee for us to accept credit card tips. A few ideas and ways to help. Pros This software is pretty easy to use and it allows us to check our schedules anytime Cons There are always pros and cons, for me sometimes it's the reliability that bothers me. Sometimes appointments will not show and clients get a confirmation which is frustrating. I also don't like the way the company handles its credit card processing especially during covid, it would be nice not to have to pay an extra free when it comes to storing cards in the system. I also didn’t like how little resources there are for reports or how little the software offers you a boost when you pay for a service to "get noticed" otherewise everything is pretty standard. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) They raised their prices Review Source Response from Vagaro December 2, 2020 Thank you for your review, if you have any ideas about how we can improve the software you can share them at feedback.vagaro.com JA Jake A. Gym owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Be careful Trainers and Gym Owners" March 6, 2020 2.0 I’m pretty mad that i started. I should have not been so conservative when i opened my gym and went with my gut. I’m in the transition of getting out. ALOT of client credit cards to transfer. Not easy. Not fun. Choose wisely Pros It has reviews on its page. And customer service responds pretty quick Cons The marketing service wasn’t what I was expecting at all. And not what it was made up to be. I’ll be using the calendar and payment system for a little bit longer. Till I can transition everything smoothly. If I could do it faster i would. You can’t see payments transition like other payment company’s. Every feature has some type of limitation. I don’t believe they specialize in anything. I wanted to use them cuz I thought they would be a “all in one” and save me money. But it was a terrible idea. - EVERYTHING HAS TO BE PUBLIC - TAGGING PEOPLE FOR MARKETING IS A JOKE! - They have no where to store leads. Only customers. - you don’t have ANY flexibility building the website - the way your money transfers is a pain in the butt to keep track of. - The membership system is the most inconvenient thing on the planet. You get a notificaition but there’s no feature that it will automatically recharge and try again. - The customized app there’s no flexability too... they want ya to pay out the ass to just have a place for people to schedule. - the Percentages they take is CRAZYYY high.... anything over 4000 dollars they automatically take an extra 4% or something as an add on. - terrible business choice for Review Source Response from Vagaro April 3, 2020 Hello Jake, Vagaro is not designed to be a sales-driven application in which you store leads etc., we are business management and scheduling software. We do have marketing campaign options available through both email and text message communication, and we provide dashboard level visibility into the efficacy of these efforts. The customized app is competitively priced, based on our research into other similar companies that offer it. Financial reporting feature allows you to easily check deposits from within the software. To have your clients book online you do need a public listing on the Vagaro website, but you also have the option of hiding your listing if you prefer. The marketing tool allows you to use a number of different filters, but to customize lists would require you to use client tagging. Our merchant services rates do not increase if you process more payments, and you can always select a merchant services plan that suits your needs. Regards, Dan C. BB Btrittany B. Massage and Craniosacral Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Loving this platform so much!" April 24, 2022 5.0 The direction and help to get my website domain, my webpage set up and online bookings was easy and over all a really great experience. Pros I love that this is so intuitive. The tech helpers are there to with great feedback and direction and always make me feel like this was a good decision we are all on the same team. I definitely will be sticking to Vagaro vs other platforms. Cons It wasn't able to integrate my online bookings with Facebook and, i would like more options for the look of my website for more relaxation massage look. Otherwise, it is beautiful and i do really like this a lot. Reason for choosing Vagaro I read the reviews and it Vagaro looked great then i got to try the 3 month free trial and it was awesome, i was and still am very pleased with my choice to use Vagaro. Review Source Response from Vagaro July 26, 2022 Hello. We appreciate your kind words! We do integrate with Facebook by following the instructions in this article https://support.vagaro.com/hc/en-us/articles/360002102633. For the website builder, you can use this article: https://support.vagaro.com/hc/en-us/articles/204348300. Thank you for your review! KH Katherine H. Facilities Manager Cosmetics Used the software for: 1-2 years ### "Satisfied Vagaro User" June 15, 2024 5.0 Overall I will continue to use Vagary and recommend it to other companies that I work with. Pros It is easy to set up and implement. Existing customers adapted to using it quickly and new customers love to be able to do everything from a phone. Cons I currently have no complaints about this system. It achieves everything I need it to. Review Source LA Libby A. Owner Individual & Family Services Used the software for: 2+ years ### "Vagaro is Very helpful!" November 13, 2022 5.0 It's been wonderful! My favorite part about Vagaro is there on phone customer help line. I like to have someone walk me through step by step in live time. Pros Vagaro has many features that helps me run my Salon business efficiently! I appreciate the call in helpline, great customer service and available hours. I recommend this software to any small business in my field. Cons There are not many cons, but to be perfectly honest there are few glitches from time to time. Making sure to shut down your system at the end of the day will help it function. I mean, this is technology after all! Review Source MV Melissa V. sonographer/owner Retail Used the software for: 2+ years ### "Mostly good for what I need" February 25, 2022 5.0 I have really enjoyed Vagaro. My google presence looks nice and I am easy to find. Pros Online booking with a website is exactly what I need for a semi-busy 1 person ran business. Vagaro helps keep phone calls to a minimum by allowing customers to get information and book online. Cons There are a lot of cool features for this software (it appears to be set up mostly for hair salons. I am an elective ultrasound studio and boutique. I see there are more business that use vagaro that are similar in structure to mine. It would be nice if some of these features were geared more towards the type of business I am using it for. Also, it would be nice if the inventory could be set up to deduct a portion of product when a service is used, ie, 2oz gel used for 30 minute ultrasound session. Review Source Response from Vagaro July 26, 2022 Hello Melissa. We're glad to hear your review. Thanks so much for the kind words! If you have specific features that would be helpful to run your business, please submit a feature request by following the instructions in this article: https://support.vagaro.com/hc/en-us/articles/360021060374 VR Verified Reviewer Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Quick and Easy to Use" March 23, 2023 4.0 When all classes went remote during COVID, I was easily able to book my online classes and get the zoom link to attend. Easy and straight forward to use. Pros Vagaro made it easy to see what classes were scheduled each day on different weeks and to easily add them to my cart to check out. I also love the feature of adding it directly to my iCalendar after I booked so I didn't have to do it manually or forget. Cons The ability to add multiple week's worth of classes to my cart never really worked for me. Not sure if that was a bug in the software or if my provider didn't allow it. Not a big deal breaker to me. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.