# Page 2 | Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Vagaro the right Salon solution for you? Explore 3634 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3634) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Page 2 - Reviews of Vagaro ## Showing most helpful reviews Showing 26-50 of 3634 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KJ Kristle J. Owner Cosmetics Used the software for: 6-12 months ### "Customer Service is like no other!" April 8, 2026 4.0 Overall, we are happy with the switch and would do it again. I can reach out to support and it seems like a small team as I chat with the same people over and over again and they are SO helpful! Pros The customer support is fast and incredibly helpful and features that supported my salon business were appealing when switching from Square. Cons The booking process on our end can be somewhat complicated. It makes sense why it’s done that way but we run an à la carte menu so our guests sometimes receive multiple appointment notifications for just one scheduled visit because they are booking multiple services in that visit. Alternatives considered [Vish](https://www.capterra.com/p/179327/Vish/)[Clover](https://www.capterra.com/p/226864/Clover/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Vagaro Customer Service was excellent from the beginning, ease of transition from one product to another and features for my specific business. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square was having many issues and was a little basic for what we needed. They consistently raised the prices to the point where it didn’t make sense. Review Source Response from Vagaro April 14, 2026 Really glad to hear the switch from Square has been a strong fit and that our support team has been helpful throughout your journey. We love that you’re getting value from the features built for your salon needs and that the transition felt smooth. We hear you on the booking flow for à la carte services and the multiple notifications your guests receive when booking several services in one visit. That’s helpful feedback and something we can share with our team as we continue improving the experience. Appreciate you sticking with Vagaro and sharing such detailed feedback, it means a lot! AN Alanna N. Nail technician Cosmetics Used the software for: 2+ years ### "Great App.." April 10, 2026 4.0 Pros I really like how easy it is to use, how easy it is for clients to book online, and the automatic reminder texts. Cons The price and that I cannot book reoccurring clients longer than two years out. I also don’t like that holidays are not listed on the calendar. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I don’t remember to be honest. I do think it might have been easier to use at the time Review Source Response from Vagaro April 14, 2026 Glad to hear you’re enjoying how easy booking is for you and your clients, and that the automatic reminders are helping keep your schedule running smoothly. We hear your feedback on pricing, the limitation with booking recurring clients beyond two years, and holidays not being visible on the calendar. That’s really helpful insight and we’ll share it with our team as we continue improving scheduling flexibility and visibility. Appreciate you choosing Vagaro over GlossGenius, and we’re glad it’s been a solid fit for your business! HR Hayley R. Owner Alternative Medicine Used the software for: 6-12 months ### "Great for scheduling" April 14, 2026 5.0 Pros Vagaro is extremely customizable and gives me a lot of control over my schedule and services. I love that I can: •Set specific services to be available only on certain days or times •Adjust availability by room or provider •Easily manage bookings, payments, and client info all in one place It’s especially helpful for a service-based business because I can fine-tune my offerings and create a schedule that actually works for how I operate day-to-day. Cons There are a few areas that could be improved: •The automated booking confirmation emails are pretty limited in customization — I’d love the ability to add images and create a more branded, client-friendly experience •Notification settings can be unreliable from the client side — if a client has text notifications turned off, they may not receive reminders, which can lead to missed appointments •Overall, I’d love to see more flexibility in how client communications are designed and delivered Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Vagaro definitely way more cost effective to use vagaro !!! Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Set specific services to be available only on certain days or times Adjust availability by room or provider Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s customization for scheduling, providers, and services is giving you strong control over how you run your day-to-day operations, along with keeping everything—bookings, payments, and client info—in one place. We also really appreciate your thoughtful feedback on email customization, branded communications, and client notification reliability. Our team would like to take a closer look at these areas as we continue improving communication tools and overall client experience. MC Madison C. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great app overall " April 8, 2026 5.0 Pros I’ve had a really great experience using Vagaro. The platform is very user-friendly and makes booking appointments quick and simple for both me and my clients. Everything is easy to navigate, which saves a lot of time during busy days. Their pricing is also very reasonable for everything they offer. Overall, it’s been a reliable and efficient booking system that I’d definitely recommend. Cons I’ve had a really great experience using Vagaro overall. The platform is very user-friendly and makes booking appointments quick and simple for both me and my clients. It’s easy to navigate, which helps a lot on busy days, and the pricing is very reasonable for everything it offers. The only downside I’ve noticed is that the app can freeze at times, which means I have to close out and reopen it more often than I’d like. I also wish there was a built-in feature to easily send a follow-up text or request reviews from clients after their appointments. Other than that, it’s been a reliable and efficient booking system that I’d definitely recommend. Review Source Response from Vagaro April 10, 2026 Thank you for sharing such a thoughtful review, Madison! We’re glad to hear that Vagaro has been a reliable and user-friendly booking system for you and your clients, and that it’s helping you save time during busy days. We appreciate your feedback regarding app behavior and your suggestions around post-appointment follow-ups and review requests. Insights like these are extremely valuable as we continue improving performance and expanding features to better support your business needs. If you ever need assistance or want help exploring existing tools that may support follow-ups or client outreach, our Support team is happy to help. Simply reach out at support@vagaro.com or call 925-464-1932 Ext. 2, and a member of the team can assist. Happy booking! JJ Jenna J. Owne master Cosmetologist Health, Wellness and Fitness Used the software for: 2+ years ### "9 years Vagaro user" April 10, 2026 5.0 Costumer support has been great. Wish we would get notified when updating. Having to redownload credit card processing when busy after an update has always been challenging and annoying when i wasnt expecting an update. Also sometimes less is more. The reports, all the stylist really need as far as inventory reports goes is backbar on hand start of year and end of year. (Products we buy to use on clients, like color) Then separate report for just Retail same report beginning of year dollar amount and end of year. We need the dollar amount end of year for taxes. Pros Daily/weekly tracking. And how it keeps track of my inventory. All my clients love the weekly reminder and hour. Cons Last update they got ride of the weekly dates on the home page. To jump ahead 1-8 weeks. I rebook my clients 2 appts ahead and getting rid of that widget has made it take longer to check out my clients, with havinf to do more clicks. Also express checkout should included past appts and products. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your detailed feedback! We’re glad to hear you’re finding value in the tracking, inventory tools, and client reminders, and that our Support team has been helpful when needed. We appreciate your insights regarding recent updates, checkout flow, reporting needs, and update visibility. Feedback like yours is important as we continue refining workflows and improving the overall experience for busy professionals. We also value your suggestions around inventory and reporting structure, especially for year-end tracking and tax purposes, as well as your thoughts on streamlining features for efficiency. Thanks again for your continued support of Vagaro and for taking the time to share your experience! SE Shay E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy Vagaro user" April 10, 2026 5.0 Overall, I am enjoying my experience with Vagaro. My clients love that it is easy to book an appointment and I love that it is easy to navigate hiring staff doing payroll, sending email marketing and running reports and connecting external things like QuickBooks and gusto. Pros I like I like that I can do so many things for my business in one place. In the past before Vagaro I had to use several different systems and keep all of the different systems together via Excel tracker. Now on my reports are in Vagaro that I need so I don’t need to do extra steps. Cons I like all the features however being that everything is à la carte it can’t get expensive. While I feel that Vagaro is more expensive than previous software that I’ve used. I also feel like it’s totally worth it to have everything all in one place.. Alternatives considered [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Reason for choosing Vagaro I chose Vagaro because I knew another person using Vagaro and they were operating in the same capacity that I was operating my salon so I knew the software would be exactly what I needed Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) My Salon started to grow, and I was adding people to my team in style. He did not have the functionality to do that. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has helped you move away from juggling multiple systems and Excel trackers, and now you’re able to manage reports, payroll, hiring, marketing, and integrations all in one place. It’s also great that your clients are finding booking easy and seamless. We hear your feedback on the à la carte structure and how costs can add up as you scale, even though the all-in-one functionality brings strong value. That’s really helpful insight and we’ll share it with our team. Really appreciate you choosing Vagaro over SalonBiz as your team grew, and we’re glad it’s supporting your salon as it expands! JD Jennifer D. Salon owner operator Health, Wellness and Fitness Used the software for: 2+ years ### "Not your average booking software " April 10, 2026 5.0 Overall I would give Vagaro a 7/10. It’s too expensive not to be able use all the features and to also not be able to use it the way you would like . I could switch but then I I’m stuck with this $700 pay station Pros My favorite thing about Vagaro is the customer support . I get virtual and chat one on one support to help me better navigate Vagaro . The booking to checkout and client management is seamless . Cons There’s a bit of a learning curve , but I’m getting there . I wish there was a way to offer specific appointments ie 10a 12p 3p . Also everything is à la cart . It’s so expensive to get the best experience . Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I was referred by Brit Seva . There’s better reporting features Review Source Response from Vagaro April 14, 2026 Glad to hear customer support has been a strong part of your experience and that booking, checkout, and client management have been running smoothly for you. We hear your feedback on the learning curve, offering specific appointment times, and the à la carte pricing structure feeling limiting when trying to unlock a full experience. That’s really helpful insight and we’ll share it with our team. We also appreciate your honesty around overall value and reporting features, and we’re glad Vagaro has still been a fit after your switch and referral. AN Amanda N. Owner Cosmetics Used the software for: 1-2 years ### "I give Vagaro a 10 out of 10" April 15, 2026 5.0 My overall experience with regard has been raged. I definitely prefer it over square I was gonna use Washington but decided to go with Vagaro because I saw so many websites that I really enjoyed navigating and looking at it is a pretty seamless process. I think what I don’t like also is that I have to make a profile in order to book but anyways, actually that is a positive thing so I’m adjusting well. Pros My favorite thing about Vagaro is the customer support. I love how every time I call they always ask my information they doubled down on my security question. They always check through everything thoroughly with me and make sure I have an understanding they even offered to do things they are able to do on their side if I’m busy and then wait for me to confirm that it has been done! Cons The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to collect fees to protect my business so that is an unfortunate side of it as well as I do not like that, you cannot customize the amount of a deposit per an appointment that it has to be a set amount per service. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I preferred Vagaro because I felt like I had an easier time navigating it and I did like the way website booked when I visited other users Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square fees as well as making a website with them was super difficult. I had to work with multiple outside parties to create a template and then every time I wanted to edit it, I had to go back into those to make small changes and it was really hard to get them to save. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that customer support has been consistently thorough, security-focused, and willing to go the extra step to help you get things done smoothly. We also appreciate your feedback on deposit flexibility (including per-appointment customization and the added steps/fees in the current flow). Those are helpful insights, and we’ll share them with our team as feature requests to improve business control and ease of use. CE Carissa E. Esthetician Individual & Family Services Used the software for: 2+ years ### "Luxe Features meet Technical Glitches" April 10, 2026 5.0 My experience with Vagaro Pro has been a mix of professional organization and technical frustration. While it serves as the "brain" of my business, the relationship with the software has become increasingly strained due to its impact on your clients. Pros The "Vagaro Pro" app is the powerhouse. It allows you to manage your entire business from a smartphone. While the dashboard is clean, the sheer volume of settings can feel overwhelming at first. However, once you’ve set your working hours and services, the day-to-day calendar management is intuitive, featuring "drag-and-drop" rescheduling. Cons A common and significant complaint is that the online booking interface for clients can be temperamental. Users often report the system "acting up" during the final stages of the process—sometimes timing out or failing to process the final confirmation. Review Source Response from Vagaro April 13, 2026 Thank you for taking the time to share your feedback. We’re glad to hear Vagaro is helping you stay organized and manage your business efficiently. We understand how frustrating it can be when clients experience issues during booking. This is not the experience we aim to deliver. If this happens again, please reach out to our support team at support@vagaro.com or call 925-464-1932 Ext. 2 so we can assist right away. YL Yasmine L. Licensed Esthetician Cosmetics Used the software for: 2+ years ### "Best booking platform I’ve used" April 10, 2026 4.0 Vagaro is very helpful for me and my business, the customer support is top tier. The Facebook page has very useful at times. Pros I love how easy Vagaro makes managing my business and the à la cart options that are available to add. Cons I wish I could sell classes and have the option to adjust deposits per service not as a whole. Example, my service deposit is 20% across all services, I’d like to be able to change it for different services. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity did not offer client sms texts or reviews on the landing page at the time but now they do. I’ve thought about switching back because of the price but I do like the overall look of Vagaro. Review Source Response from Vagaro April 14, 2026 Glad to hear Vagaro has been helpful for managing your business and that the à la carte options and support team have been a strong fit for you. Great to know the platform’s overall look and experience are working well for you too. We hear your feedback on class selling and the ability to set different deposit amounts per service instead of a global setting. That’s really helpful and we’ll share it with our team as we continue improving flexibility for different business types. Appreciate you choosing Vagaro and sharing your experience with us! DC Demaris C. Founder Consumer Services Used the software for: 1-2 years ### "Thanks Vagaro" April 8, 2026 4.0 I am pleased. I highly recommend them. I am able to do most of the necessary procedures on one platform which is important to me. Pros How many features are offered. The features are helpful to my business. Forms, Email Marketing, online booking, packages. There customer service team is amazing. Cons I can’t offer individual deposit requirements for specific services. I can’t send specialized email upon the booking of certain services. It can lag sometimes when trying to change timing on sevices. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Vagaro Vagaro had more to offer functionally - features I already mentioned Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Recommendations from other professionals Review Source Response from Vagaro April 10, 2026 Thank you so much for your thoughtful review and for recommending us, Demaris! We’re glad to hear that Vagaro is helping you manage your business with features like forms, email marketing, online booking, and packages all in one place. It’s also great to know our support team has made a positive impact on your experience. We appreciate your feedback regarding deposit requirements, specialized emails for specific services, and app behavior when adjusting service timing. Insights like these are incredibly valuable as we continue to improve and expand our features. Our team is happy to help with exploring workarounds or optimizing your current setup. Simply reach out to support@vagaro.com or 925 464 1932 Ext. 2 and a team member can assist, Happy booking! MR Marisol R. Massage Therapist ans Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Happu Customer" April 10, 2026 5.0 It has been good. If I have a question the chat function is great. If the Ai bot can’t answer my question they transfer me over to a human. Pros The price, its functionality, and online booking. Before Vagaro, I was using another online platform. It was expensive and lacked all the features I needed. Cons It lacks a few features. I am disappointed they took away the ability to download your weekly schedule. I am able to see my schedule but I xan’t see my client’s name. That is a huge disappointment. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Vagaro It was too complicated. I wasn’t a fan of the product. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It was expensive. At the time they weren’t offering any discounts during covid. Also, they didn’t have a lot of functions that i needed. Review Source Response from Vagaro April 14, 2026 Glad to hear Vagaro has been a better fit for you in terms of price, functionality, and online booking compared to your previous platform. We’re also happy the chat support and quick handoff to a live agent have been helpful when you need answers. We hear your feedback on the missing weekly schedule download and not being able to view client names in that view. That’s really helpful and we’ll share it with our team as we continue improving reporting and scheduling tools. Appreciate you choosing Vagaro over Acuity Scheduling and sharing your experience with us! JH Julie H. Owner and Licensed Esthetician Hospitality Used the software for: 1-2 years ### "Took awhile to learn" April 13, 2026 4.0 I'm not going to lie. I hated Vagaro for the first 6 months I used it (I used another company previously that I liked better). Since I committed to the Vagaro website I felt stuck with it. I have since adjusted to the change and I like it much better, but some of the suggestions I listed above would make life easier for us. Pros From a business perspective, I like that Vagaro is linked to my website making it easy for me to add/delete services, make revisions, make price adjustments, etc. It has good reporting. From a personal perspective, I have used Vagaro to book personal appointments with other businesses and from a user point of view, Vagaro works great. I'm glad it is easy for my clients to use, I just wish it was a little more intelligent to make life easier on us business owners who use it. Cons Vagaro needs upgrades (from a business perspective). I would love a field placed in the client profiles where I can enter a customized discount for each client. Every time I rebook a customer, I am forced to enter that it is a returning guest and Vagaro should have the intelligence to know that if I am "REBOOKING" a customer - to know that it is a repeat customer. Vagaro could be smarter than it is which would make it less tedious on our end. I would also love a field within the customer profile regarding sales tax. I have clients who are Veteran tax-exempt and it would be nice to toggle sales tax off for them so I don't have to remember to do it each time they buy product. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Gloss Genius needed to be completely set up on my phone or tablet and I wanted to have the option to use a desktop. Switched from [Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) I had to close my business in 2020 (moved to a new state). When I opened my new business I chose Vagaro for the website integration and knowing Vagaro was a big player in the industry. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s website integration, reporting, and flexibility for managing services and pricing have been helpful from both a business and client perspective. We also really appreciate the thoughtful feedback on smarter client recognition for rebooking, customizable discounts, and tax-exempt handling within client profiles—these are great feature requests, and we’ll be sure to share them with our product team for consideration as we continue improving the platform. ND Nicole D. Massage therapist Alternative Medicine Used the software for: 2+ years ### "Love Vagaro! " April 10, 2026 5.0 Great product. Couldn’t imagine using anything else. I like how you have separate pricing options for items you use instead of a large flat fee for stuff you wouldn’t use! Pros It is a great system for client management and scheduling as well as appointment management. You can easily keep track of clients and how many appointments they have had as well as memberships and other purchases. Online booking is completed with ease. The pricing for the product is reasonable. Customer support is also very helpful in answering questions and resolving issues. Cons Sometimes there are issues when Vagaro’s system goes down and you can’t access needed information but this is very rare. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Features and pricing were a huge factor in making the switch. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been working well for client management, scheduling, memberships, and online booking, and that the flexible pricing options fit your business needs. We’re also glad our support team has been helpful when questions come up. We hear your note about rare system access issues during downtime, that’s helpful feedback and we’ll share it with our team. Really appreciate you choosing Vagaro for the features and pricing, and we’re happy it’s become such a strong fit for your business! AM Amber M. Owner Retail Used the software for: 2+ years ### "Just ok overall service. Not great. " April 8, 2026 3.0 It’s pretty good but it could be much better. I was one of the first Vagaro users and everything was included in the price. But now everything is an extra fee that adds up. Fast!! Not worth it. Pros The customer service is pretty good. However it is very time consuming. I like to use the chat option but it takes a long time. Cons I am very frustrated with the constant glitches with inventory. I wish there was a feature to prohibit clients from creating multiple accounts and allowing accounts without phone numbers or real emails. Review Source Response from Vagaro April 11, 2026 Thank you for sharing your feedback and for being with Vagaro since the early days - we truly appreciate your long-term support, Amber! We’re glad to hear you’ve had positive experiences with our Customer Support team, and we also appreciate your feedback regarding response times in chat, and account creation controls. Insights like these are very important as we continue improving both platform performance and the overall user experience. We also hear your concerns regarding pricing structure and added features. Our Support team is always happy to review your pricing, along with an overview of your current features. Our team will ensure you’re getting the full value from your subscription. You can reach out at support@vagaro.com or call 925-464-1932 Ext. 2. We look forward to supporting you and your business. Happy booking! AA Anna A. Lash Artist Cosmetics Used the software for: 2+ years ### "Lash Artists Love Vagaro" April 8, 2026 5.0 My overall experience with Varo has been great! My clients are able to book their appointments at their own convenience without back-and-forth Messaging. It has saved me time and energy which I’m able to put back into my business. I have had some isolated incidents were clients have not been able to open the booking site whenever I copy the link and send it through messenger. And I’ve also had clients unable to book for various reasons, but that rarely happens. I would say that happens one in 25 bookings. The majority of my clients have been satisfied with my Booking system. Pros I love how easy Vagaro is to use for me and my clients. Online booking is a breeze and it takes the load of managing my schedule off of my shoulders. Cons At times I wish clients could book as a guest and not have to create an account. I feel as if it may deter clients from booking since it is a bit of a longer process compared to other booking systems. Review Source Response from Vagaro April 10, 2026 Thank you for sharing your experience, Anna! We’re so glad to hear that Vagaro has made online booking easy for you and your clients and has helped save you time and energy in managing your schedule. We appreciate your feedback regarding guests needing to create an account - stay tuned for an exciting release soon! Regarding your notes on occasional access issues when sharing booking links. Insights like these are very helpful as we continue improving the client booking experience and overall accessibility. If you ever need assistance or want us to take a closer look at any booking concerns, our Support team is happy to help. You can reach out at support@vagaro.com or call 925-464-1932 Ext. 2. Happy booking! CP Clarisa P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Endless point of view from endless esthetics LLC " April 10, 2026 5.0 Overall it’s been an amazing experience. I’ve even been a giveaway winner on their instagram page & won a Dyson hair dryer Pros I’ve been using Vagaro for about 10 years now. It’s been great having an online booking system, being able to manage clients from my phone, no matter the updates it’s been so easy to use, great customer support with any questions I’ve had, and it’s a great price for all its features. Cons I think the hardest part about Vagaro is not being able to put pictures like gloss genius. And also having to set up an account instead of just being able to quickly make an appointment. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know you’ve been with Vagaro for about 10 years and that it’s continued to be easy to use while giving you strong value, mobile access, and reliable support along the way. We hear your feedback on not being able to add photos in the same way as other platforms, and the requirement for clients to create an account before booking. That’s really helpful insight and we’ll share it with our team as we continue improving the client experience. Also love that you won a Dyson giveaway, that’s awesome! Appreciate you being part of the Vagaro community all these years and sharing your experience. BJ Birdie J. Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro is a mid-tier booking software" April 10, 2026 4.0 I enjoy the customer service and I wish that Vagaro acted more quickly on adding features. Like memberships for a $ amount instead of making it specific to a service. Pros I like that I can add things a La carte as I need them in my business. I like being able to increase/ decrease my text plan as needed. I like the integrated forms per service to decrease liability. I like being able to be discovered by clients of other businesses that also use Vagaro. Cons I HATE that clients have to create an account in order to book an appointment. This is such a deterrent for new/ prospective clients. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro GlossGenius didn’t have forms integrated at the time or the ability to run memberships or packages. Mango Mint and RepeatMD were out of my budget. Switched from [Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I wanted forms integrated to my services without using jot form or having to keep track of who filled out which form Review Source Response from Vagaro April 14, 2026 Glad to hear the a la carte setup, flexible text plans, integrated forms, and discovery through other Vagaro businesses have been helpful for your workflow and growth. It’s great knowing those features have made managing liability and client intake easier for you. We hear your feedback on requiring clients to create an account before booking, and how that can feel like a barrier for new clients. That’s really helpful insight and we’ll share it with our team. We also appreciate your thoughts on memberships and feature rollout speed, especially around more flexible membership options. Really appreciate you choosing Vagaro over GlossGenius and staying with us for the integrated forms and overall value! MH Maranda H. Cosmetologist Cosmetics Used the software for: 2+ years ### "Vagaro since 2009 " April 9, 2026 5.0 I remember chatting with development back in 2009 after salon hours to go over updates like being able to customize service pics etc. I have loved growing with the company over the years. Pros I love that this software has all the necessary features for marketing emails and messages to clients. I love the drag & drop email builder to make templates for future use Cons I think it is overall a solid product. If anything I would grow the platform to help more with the financial side of the business. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro As a solo operator I found the cost to be the best for the features that I use. The familiarity keeps it easy to stay. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know you’ve been with Vagaro since 2009 and have grown alongside the platform over the years. We’re glad the marketing tools and drag-and-drop email builder have been helpful for your client communication and templates. We hear your feedback on expanding financial features as well, that’s really valuable and something we can share with our team. Really appreciate you choosing Vagaro as a solo operator and sticking with us for so long! cL christina L. owner Cosmetics Used the software for: 1-2 years ### "great salon management software with a few quirks. may bug some others not" April 8, 2026 4.0 overall good but has a few issues as stated above. Customer service can sometimes be awesome and other times they just dont know the answer Pros customer management / online booking/ scheduling and appointment management/ personalization of calendar and settings Cons need 15 min increments/ great value for one starts to add up as you add employees / use of reports especially with credit card processing. Should fit the page, hate having to move arrow from left to right. Review Source Response from Vagaro April 14, 2026 Glad to hear customer management, online booking, and scheduling tools have been working well for you, and that you’re able to personalize your calendar and settings to fit your needs. We hear your feedback on 15-minute increments, reporting display (especially with credit card processing), and pricing as you scale with more employees. That’s really helpful and we’ll share it with our team. Also appreciate your note on support experience, consistency there matters and your feedback helps us improve. Thanks for sharing your experience with Vagaro! DK Daryna K. Permanent makeup and tattoo Cosmetics Used the software for: 1-2 years ### "It definitely worth " April 13, 2026 5.0 Vagaro is a powerhouse for business automation. It offers incredible Value for Money by combining Online Booking, Scheduling, and Shift Management into one reliable tool. While the interface has a slight learning curve, the efficiency gained in Client Management and the quality of Customer Support make it a top-tier choice for any professional. It’s a scalable, "all-in-one" solution that truly streamlines daily operations. Pros Vagaro is a highly efficient, all-in-one platform that offers excellent Value for Money for beauty and wellness professionals. It excels in Online Booking and Scheduling and Appointment Management, providing a seamless experience for both staff and clients with automated reminders that reduce no-shows. The Ease of Use is impressive given the platform's depth, allowing for smooth Shift Management and complex staff rotations. Additionally, its robust Client Management features make personalized marketing simple, all while being backed by reliable Customer Support available whenever you hit a snag. Cons The mobile app occasionally feels less stable than the desktop version, which can complicate Appointment Management on the go. Additionally, while Customer Support is generally helpful, wait times during peak hours can be long when you need an immediate fix for a booking glitch. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I used it before, and my other work place use it so it’s convenient Review Source Response from Vagaro April 20, 2026 Love this! So great to hear Vagaro has been a strong all-in-one solution for scheduling, client management, shift management, and marketing, and that it’s helping streamline daily operations while delivering solid value for your business. We also appreciate your feedback on mobile app stability and support wait times during peak hours, our team would like to take a closer look at these areas to help improve the experience across both speed and reliability. KV Keyonda V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Vagaro Review" April 10, 2026 2.0 It’s been a hard switch from scheduling with Schedulicity. It’s hard to schedule an appointment with a deal you created. So I am doing more work.customer support is always there. But sometimes they can do nothing for new updates , just gotta stick around to see if it’s better. Pros It’s a known brand. Other businesses seem to like it. It looks very professional. It has a P.O.S. System no interested which makes things easier to day an all in one. Not to expensive. Cons My appointments don’t show up. They changed my billing with out asking. My clients have a hard time scheduling so I schedule them most of the time. Simple tasks take a long time. Hey share client info across other businesses. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) The company shut down and shifted us all who don’t leave to a Vagaro. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience and feedback. We’re glad you see value in the all-in-one platform and support team, and we understand the transition from another system can come with necessary adjustments. The concerns you mentioned such as appointments not appearing, billing changes, and client scheduling difficulties are important, and we’d like to take a closer look at your setup to better understand what’s happening. Regarding client information, Vagaro does not share client data across businesses, and we’re happy to clarify how that works. We recommend reaching out to our Support team at support@vagaro.com with the subject line ATTN CX or calling 925-464-1932 Ext. 2 so we can review these items with you directly and help improve your experience. GU Gaby U. Salon owner Cosmetics Used the software for: 2+ years ### "Most client friendly software, needs updates for non-hairdressers " April 10, 2026 3.0 I’ve been with them 5 years and have tested other software in hopes to change but what keeps me is how easy it is for clients to book and use the system. Otherwise I would’ve left long ago. Pros I like that it’s client friendly for the most part. Having the option to add photos to describe the services is a plus. Clients also like the waitlist option and how it instantly notifies them of openings. Cons The updates they’ve done are useless for most solo business owners. There’s not enough tailoring options for non-hairstylists to use for client appointments times. Sometimes the customer service reps are a bit snarky when you’re asking for help. The price is high and their processing fees are higher than most other booking softwares. What saves them is how easy it is for clients to book. Review Source Response from Vagaro April 14, 2026 Glad to hear the platform has stayed client-friendly for you over the years and that features like photos, the waitlist, and instant opening notifications are helping fill your schedule. It’s also great to know client booking ease is what’s kept you with Vagaro for the past 5 years. We hear your feedback on updates feeling less tailored for solo providers, limited customization for appointment timing needs, customer service interactions, and pricing and processing fees. That’s really valuable insight and we’ll share it with our team. Appreciate your honesty and your long-term use of Vagaro, and we’re glad it’s still supporting your booking experience even while there are areas you’d like improved. SB Shannon B. Cosmetologist Consumer Services Used the software for: 6-12 months ### "Disappointed and dissatisfied " April 12, 2026 2.0 Very frustrating. Schedulicity was so much better.I had used Schedulicity for almost 20 years, I believe, and was very happy. Pros The option to charge clients if they cancel within a specific time frame. Also booking recurring appointments for an entire year is very easy . Cons Almost everything. I was forced to switch from Schedulicity. Everything is way more complicated on my end and the clients end. The amount of clicks needed to checkout an appointment is ridiculous , it takes so much longer, they dont give you a dollar amount up front for the upcoming week, you have to dig deep to get it. I won't get my money deposited until almost noon the next day! And I cant see the amount being deposited once its in process. My clients are connstantly textimg me because something isn't working when trying to book online. It lets people book outside my hours when cleanup time is added to an appointment. There are so many things, these are just a few. Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Vagaro They didn't have the same products as Schedulicity Switched from [Sched](https://www.capterra.com/p/125306/Sched-org/) I was forced, Schedulicity was aquired by Vagaro Review Source Response from Vagaro April 20, 2026 We appreciate you sharing this detailed feedback, and we understand the frustration in adjusting after your transition from Schedulicity. We’d like to take a closer look at the checkout flow, booking rules, payout visibility, and online booking behavior you mentioned (including hours and cleanup time settings). Please reach out to support@vagaro.com or 925-464-1932 so our team can review this with you directly and help troubleshoot each area. NC Nicole C. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall good experience" April 10, 2026 4.0 I like a lot of the features. Ease of use with the checkout. The systems support needs work. The people are great with support but it kicks me out of the chat when I go through different pages and I have to restart sometimes Pros It’s easy to navigate for checkout but the back end of stuff feels disorganized and confusing. The features like business cost is nice Cons The reports and settings and how things are in multiple places is difficult. Like I should be able to view all members on one page to edit the membership and not go into each individual customer Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I needed options for packages and memberships Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) They didn’t allow me to implement my cancellation policy Review Source Response from Vagaro April 14, 2026 Glad to hear checkout has been easy to navigate and that features like memberships and packages were a strong reason you chose Vagaro over GlossGenius. It’s great that the platform is giving you the flexibility you need for your business. We hear your feedback on the backend experience feeling disorganized, especially around reports and settings being in multiple places. Just to note, memberships can be managed directly within each customer’s profile on a one-by-one basis, but we understand that’s not always the most efficient workflow when you’re handling multiple clients at once. That’s really helpful insight and we’ll share it with our team. We also appreciate your note about the chat resetting during navigation, and that’s useful for us to look into improving support continuity. Happy to hear the support team has been great overall, and we appreciate you sharing your experience! 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