--- title: "Page 2 | Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Vagaro the right Pilates Studio solution for you? Explore 3670 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153752/Vagaro/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Vagaro 4.7 (3670) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Page 2 - Reviews of Vagaro ## Showing most helpful reviews Showing 26-50 of 3670 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GP Gary P. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Save your money and business - Hard Pass Vagaro" September 15, 2026 1.0 I'd rather have scabies. Their last "update" wasn't even viewable on Mac book Safari. I had to download a new browser just to see the daily schedule that I've been viewing on a Mac for a decade. It's pathetic. Pros It used to be a solid scheduling software product 10 years ago. They've explored every option they could monetize to nickel and dime you to death. It used to be very reliable. Cons Anyone who is halfway talented left to go work for an AI company. Vagaro cannot compete for talent financially with these big companies and it shows. Constant outages, incredibly long lag times and non stop spinning circle in your screen when you're trying to schedule a client. I've lost so much business and money because of the software not working. If they do an update, you are guaranteed to have outages. There are no longer competent programmers there. The CSR people are trying hard but when the product is being ran by C students from your local community college tech department, it's gonna fail. It would cost me over $10k to switch and that doesn't include all the clients who'd fall off from switching. Don't choose Vagaro, it will cost you money and customers. Alternatives considered [Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro Price and I was stupid and believed reviews that were probably generated by the Vagaro sales team. Review Source Response from Vagaro September 21, 2026 Thank you for sharing your detailed feedback and for being a Vagaro customer for so many years. We understand how frustrating it is when performance issues, lag, or unexpected behavior affect your ability to schedule clients and manage your business. We also recognize your concerns about the recent update and the experience you had using Safari on your MacBook. We’d like to learn more about what you experienced and have our team take a closer look. If you haven’t already, please contact support@vagaro.com or 925-464-1932 Ext. 2 with your business details so our Support team can assist further. BH Brittany H. Esthetician Consumer Services Used the software for: I used a free trial ### "A Great Booking Platform for Growing My Beauty Business" September 23, 2026 5.0 Overall, my experience with Vagaro has been very positive. As a new esthetician building my business, I needed a booking platform that would help me appear professional while keeping everything organized. Vagaro has made it easier for clients to view my services, choose available appointments, and book without needing to contact me directly. I also like having business management tools in one convenient place. The platform saves time, supports a smoother client experience, and helps me stay organized as my clientele grows. Although there is a learning curve with some features, Vagaro has been a valuable tool for my business. Pros What I like most about Vagaro is how professional and convenient it makes running my esthetics business. The online booking system is easy for my clients to use, and it helps keep my appointments organized without constant messaging back and forth. I also appreciate being able to manage my services, pricing, availability, and client information in one place. As a new esthetician, having a platform that makes my business look established and professional is helpful. Vagaro saves me time, improves the client experience, and allows me to focus more on providing quality services instead of managing scheduling details manually. Cons What I like least about Vagaro is that some features can feel overwhelming when you are first learning the platform. There are many options available, which is helpful, but it can take time to understand where everything is located and how to customize certain settings. I would appreciate more straightforward tutorials, easier navigation, and additional customization options for some parts of the booking and business management experience. Occasionally, finding a specific feature requires extra time or exploring through multiple menus. These are minor concerns, but making the system even more intuitive would improve the overall experience for new business owners. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Vagaro I chose Vagaro over Square because it felt more suited to my esthetics business and the services I plan to offer. While Square is a great option for payment processing and business management, Vagaro provides a more beauty-focused booking experience with features designed for salons and independent beauty professionals. I liked the ability to customize my service menu, manage appointments, and create a professional experience for my clients. As I build my clientele, having a platform that combines scheduling and business tools in one place was important to me. Vagaro felt like the better fit for my business needs and future growth. Review Source Response from Vagaro October 6, 2026 Hi! Thank you for sharing this! We’re so glad Vagaro has been helpful as you grow your beauty business. We appreciate you sharing the ways Vagaro has helped with managing your business and staying connected with your clients! Tabitha H. Founder - Educational Director Performing Arts Used the software for: 2+ years ### "My Vagaro Experience..." August 19, 2026 5.0 My overall experience has been good, ive been using vagaro for years now and the system works for what i need it to in order to run my business more effectively. Pros Great for scheduling and appointment management for my dance, art, music, sewing institute & wellness center! Cons It's not as dance school friendly, i wish there were more options for dance in promotional marketing and for classroom management. Pricing has also increased and that's something that I am not happy with. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) pricing and was looking for a better system overall Review Source Response from Vagaro August 21, 2026 Thank you for sharing your long-time experience with Vagaro! We’re glad to hear it continues to help you manage scheduling and appointments across your dance, art, music, sewing, and wellness programs. We appreciate your feedback on dance-specific promotional marketing, classroom management, and pricing. Your feedback is valuable as we continue improving Vagaro to better support businesses across different industries. BR Brandon R. Dog Grommer Consumer Services Used the software for: Less than 6 months ### "Vagaro Is Amazing!!!" August 31, 2026 5.0 Overall, my experience has been amazing. I enjoy the customer service interactions. They are friendly and very knowledgeable. The ease that the customers find when booking an appointment is amazing! Very user friendly for both myself as shop owner, and for my customers. Even sends them a reminder about their appointment, which had reduced my NCNS's by 90%. Pros How user friendly it is. My last service was very difficult to figure out small things like adding new customers. This service makes even the difficult easy. I was even able to bring my old customer list over to Vagaro and easily erase duplicate names. Cons That more things are not offered with the basic package. You have to continue to pay to add services like record keeping. However, they do allow you to add and remove services at any time. Not held to any contract. Alternatives considered [Bark](https://www.capterra.com/p/276483/Bark/)[Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Vagaro Price and how user friendly the service is. I am not very tech savvy, but have found Vagaro to be very simple to navigate. Switched from [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) Because of the expensive cost and the complicated usage ability. Everything was very hard to find, no tutorials and customer service was not very helpful. Review Source Response from Vagaro September 1, 2026 Hi Brandon, thank you for sharing your experience with Vagaro! We’re thrilled to hear that the platform has made managing your business easier. It’s also great to hear that appointment reminders have helped reduce your no-shows and that our Support team has been friendly and knowledgeable. We truly appreciate your feedback and your 10/10 recommendation! EM Esther M. Massage therapist Medical Practice Used the software for: 2+ years ### "Massage business review" September 16, 2026 5.0 Love the app, have used it for my whole massage career going on 7 years now. Soap notes are easy to use as well. Pros Ease of use and many features, I use the app for my massage business and it has always been easy to book clients, and have them book themselves online if preferred. It has automated reminders which is convenient. I can have services, products and gift cards all in the same transaction. Love this app! Cons I wish there was a report that could be run that shows which transactions have been deposited from the week and which ones haven’t been yet, American Express does take the longest to go through I have noticed. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Vagaro Vagaro had more spa friendly features, it has the ability for soap notes and email marketing. Review Source Response from Vagaro September 21, 2026 Thank you for sharing your experience and for choosing Vagaro throughout your seven-year massage career! We’re so glad to hear that the features you use, from online booking and automated reminders to SOAP notes and combining services, products, and gift cards, have made managing your business easier. We also appreciate your feedback about having a report that shows which transactions have been deposited and which are still pending. We’ll be sure to share this suggestion with our team as we continue improving the platform. Thank you for being part of Vagaro! PK Patrick K. Vice President at JPK and Associates, Inc. Construction Used the software for: 2+ years ### "The virtual secretary that manages my schedule to perfection" June 11, 2026 5.0 Invaluable peace of mind. I no longer spend my days on the phone or replying to endless messages just to book appointments, which frees up an immense amount of time for me to focus fully on my services and my clients. Pros As a professional who has to manage numerous client appointments, Vagaro has truly transformed my daily routine. What I prefer is the flexibility of its 24/7 online booking platform. My clients absolutely love being able to book a session at midnight straight from their couch. The automated reminders via SMS and email are incredibly effective: the rate of no-shows or missed appointments has dropped drastically since I started using it. The performance reports and customer profile management with historical data are also very intuitive to get used to. Cons The application is so feature-rich that it can sometimes feel a bit cluttered. The mobile interface for professionals could be a bit smoother and more modern, as I occasionally get lost in the sub-menus while on the go. Moreover, many indispensable options (such as certain marketing features or custom forms) require extra paid add-ons, which quickly drives up the overall monthly bill. Review Source Response from Vagaro June 15, 2026 Thank you for sharing your experience, Patrick! We're so glad to hear Vagaro has helped take the stress out of managing appointments and given you more time to focus on your clients. It's great to know your clients enjoy the convenience of online booking and that automated reminders have helped cut down on missed appointments. We also appreciate the honest feedback about navigation and add-on features. Feedback like yours helps us continue improving the experience for busy professionals. Thanks for being with us for over two years and for recommending Vagaro. Happy booking! US Usama S. Chief Operating Officer Information Technology and Services Used the software for: 2+ years ### "Mostly runs all the time" May 13, 2026 5.0 The system prevents billing from becoming a huge mess with auto-billing. Shocked to find that the AI Bot actually booked a customers session by itself today. Decades worth of information in here so it helps keep everything somewhat organized. Pros Does its basic job fairly well when checking students in to the yoga classes. Shows each person's class schedule on a calendar and I do not have to worry about remembering what we are scheduled to do. Wifi went out today but surprisingly the payments worked fine. Relieved the staff learned to use the dashboard as I did not want to tell them again. Cons Vagaro App is also very frustrating as booking a recurring appointment is an extreme amount of work. The trainers always complain about using this app. Extremely upset I cannot put internal staff notes that clients will see as it makes our studio appear unprofessional. Support told me "that's how it works" and that was extremely helpful, NOT. Review Source Response from Vagaro May 15, 2026 Thank you for sharing your feedback. We’re glad Vagaro has helped simplify scheduling, auto-billing, and organization for your studio, and that features like the AI Booking Bot and payment processing have been helpful for your team. We also appreciate your honest feedback regarding recurring appointments, trainer usability, and staff notes visibility. We understand how important efficiency and professionalism are in a busy studio environment, and your comments help us identify areas where we can continue improving both the app experience and communication tools. We truly value your input and appreciate you taking the time to share your experience. LS Lynn S. Owner esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Glad I found it" April 10, 2026 5.0 I wouldn’t trade it for the world! It’s perfect for my needs and also has growing brand recognition in the spa industry and is trusted . Pros Vagaro integrated seamlessly with my bookkeeping software . It is easy to navigate and managing the back end is handled easily with their tutorials . I can keep all my client purchases and notes in one place as well as uploading any photos or documentation. Employee onboarding is very easy and o it takes minutes. Cons The clients complain there’s too many steps to logging in to use it on their end. I wish they could figure out a way to make it quicker and avoid an actual password interface. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Too difficult and no quick books integration Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has integrated smoothly with your bookkeeping software and made managing clients, notes, and onboarding simple and efficient for your team. We also appreciate your feedback on the client login experience, our team would like to take a closer look at ways to make that process quicker and more seamless. KV Keyonda V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Vagaro Review" April 10, 2026 2.0 It’s been a hard switch from scheduling with Schedulicity. It’s hard to schedule an appointment with a deal you created. So I am doing more work.customer support is always there. But sometimes they can do nothing for new updates , just gotta stick around to see if it’s better. Pros It’s a known brand. Other businesses seem to like it. It looks very professional. It has a P.O.S. System no interested which makes things easier to day an all in one. Not to expensive. Cons My appointments don’t show up. They changed my billing with out asking. My clients have a hard time scheduling so I schedule them most of the time. Simple tasks take a long time. Hey share client info across other businesses. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) The company shut down and shifted us all who don’t leave to a Vagaro. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience and feedback. We’re glad you see value in the all-in-one platform and support team, and we understand the transition from another system can come with necessary adjustments. The concerns you mentioned such as appointments not appearing, billing changes, and client scheduling difficulties are important, and we’d like to take a closer look at your setup to better understand what’s happening. Regarding client information, Vagaro does not share client data across businesses, and we’re happy to clarify how that works. We recommend reaching out to our Support team at support@vagaro.com with the subject line ATTN CX or calling 925-464-1932 Ext. 2 so we can review these items with you directly and help improve your experience. ND Nicole D. Massage therapist Alternative Medicine Used the software for: 2+ years ### "Love Vagaro! " April 10, 2026 5.0 Great product. Couldn’t imagine using anything else. I like how you have separate pricing options for items you use instead of a large flat fee for stuff you wouldn’t use! Pros It is a great system for client management and scheduling as well as appointment management. You can easily keep track of clients and how many appointments they have had as well as memberships and other purchases. Online booking is completed with ease. The pricing for the product is reasonable. Customer support is also very helpful in answering questions and resolving issues. Cons Sometimes there are issues when Vagaro’s system goes down and you can’t access needed information but this is very rare. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Features and pricing were a huge factor in making the switch. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been working well for client management, scheduling, memberships, and online booking, and that the flexible pricing options fit your business needs. We’re also glad our support team has been helpful when questions come up. We hear your note about rare system access issues during downtime, that’s helpful feedback and we’ll share it with our team. Really appreciate you choosing Vagaro for the features and pricing, and we’re happy it’s become such a strong fit for your business! KM Kasey M. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Streamlined, Efficient, and Continuously Improving Experience for Providers" April 10, 2026 5.0 I’ve had an overall excellent experience using Vagaro, as it continues to evolve in ways that make my workflow more efficient and streamlined as a provider. Pros What I like about using Vagaro for my aesthetics business is how it brings everything I need into one place and makes my day run smoother. I can manage bookings, payments, client records, marketing, and inventory all within the same system, which saves me time and keeps things organized. The online scheduling and automated reminders help reduce no-shows and keep my schedule full, while flexible payment options make checkout easy for my clients. I also like how it tracks client preferences and treatment history so I can provide a more personalized, high-end experience. On top of that, the built-in marketing tools and reporting features help me grow my business and understand what’s working, all while giving me the flexibility to manage everything from my phone or tablet. Cons The platform can sometimes feel overwhelming due to the sheer number of tools and menus, which may require a learning curve to navigate efficiently. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Vagaro Easier to utilize as I am not very tech savvy. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been helping you run your aesthetics business more smoothly and keeping everything from bookings to marketing and client records in one place. We’re especially glad the automation, payments, and client history tools are helping you deliver that more personalized experience. We hear you on the platform feeling a bit overwhelming at times with the number of tools and menus, that’s really helpful feedback and we’ll share it with our team as we continue improving usability and navigation. Appreciate you choosing Vagaro over Jane for the ease of use, and we’re glad it’s continuing to evolve with your business needs! MR Marisol R. Massage Therapist ans Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Happu Customer" April 10, 2026 5.0 It has been good. If I have a question the chat function is great. If the Ai bot can’t answer my question they transfer me over to a human. Pros The price, its functionality, and online booking. Before Vagaro, I was using another online platform. It was expensive and lacked all the features I needed. Cons It lacks a few features. I am disappointed they took away the ability to download your weekly schedule. I am able to see my schedule but I xan’t see my client’s name. That is a huge disappointment. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Vagaro It was too complicated. I wasn’t a fan of the product. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It was expensive. At the time they weren’t offering any discounts during covid. Also, they didn’t have a lot of functions that i needed. Review Source Response from Vagaro April 14, 2026 Glad to hear Vagaro has been a better fit for you in terms of price, functionality, and online booking compared to your previous platform. We’re also happy the chat support and quick handoff to a live agent have been helpful when you need answers. We hear your feedback on the missing weekly schedule download and not being able to view client names in that view. That’s really helpful and we’ll share it with our team as we continue improving reporting and scheduling tools. Appreciate you choosing Vagaro over Acuity Scheduling and sharing your experience with us! TE Ty E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro is a great place to start" April 10, 2026 3.0 Overall, I've had a very positive experience with the software and would recommend it to many people. However, I don't think it is the most suitable product on the market for my company, at the moment - particularly for schedule and appointment management, inventory, and online booking. Pros I love that the company has sped up its features/updates release cycle. I feel like it's constantly improving. There is a lot of value for the money. I also think Vagaro has an extremely intuitive and user-friendly interface. Cons As a natural hair care salon, I feel like the software makes it evident that the company does not understand our workflows and how they differ (significantly) from cut/color salons. As much as I love the software, this weakness really creates pain points that can't be overlooked or ignored. Additionally, I get frustrated with the fact that Vagaro uses features (i.e. referral tracking/rewards) for its own business, that it doesn't provide to its users. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing Vagaro I loved that there was a free trial. Once using the software during the free trial, it was so easy to use, and had a version of so many of the features we desired, that we stuck with it. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Needed a more comprehensive/robust system Review Source Response from Vagaro April 14, 2026 Love hearing that you’ve seen consistent improvements and that you find the platform intuitive and valuable overall. Great to know the free trial helped you get comfortable and see the range of features firsthand. We also really appreciate your detailed feedback around natural hair care workflows, as well as your thoughts on referral/rewards functionality. That’s really valuable insight and we’ll share it with our team as we continue improving the platform for different business types and specialties. Glad Vagaro has been a strong fit for your business overall, and thanks again for taking the time to share such thoughtful feedback! JD Jennifer D. Salon owner operator Health, Wellness and Fitness Used the software for: 2+ years ### "Not your average booking software " April 10, 2026 5.0 Overall I would give Vagaro a 7/10. It’s too expensive not to be able use all the features and to also not be able to use it the way you would like . I could switch but then I I’m stuck with this $700 pay station Pros My favorite thing about Vagaro is the customer support . I get virtual and chat one on one support to help me better navigate Vagaro . The booking to checkout and client management is seamless . Cons There’s a bit of a learning curve , but I’m getting there . I wish there was a way to offer specific appointments ie 10a 12p 3p . Also everything is à la cart . It’s so expensive to get the best experience . Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I was referred by Brit Seva . There’s better reporting features Review Source Response from Vagaro April 14, 2026 Glad to hear customer support has been a strong part of your experience and that booking, checkout, and client management have been running smoothly for you. We hear your feedback on the learning curve, offering specific appointment times, and the à la carte pricing structure feeling limiting when trying to unlock a full experience. That’s really helpful insight and we’ll share it with our team. We also appreciate your honesty around overall value and reporting features, and we’re glad Vagaro has still been a fit after your switch and referral. MS Matt S. Owner Cosmetics Used the software for: 6-12 months ### "Good bang for your buck " April 10, 2026 4.0 Overall- great bang for your buck! Highly recommend using the website builder tool and utilizing the online booking and shopping. Just make sure you are double checking everything after porting over from another company. Pros support is great- they really try to help. I also love how easy payroll is. Another great feature is the website Builder. Cons It was a difficult transition from Booker to Vagaro due to our memberships. Also you cannot charge a credit card processing fee, which is legal in our state. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro It was the all-in-one solution for what we needed Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was getting extremely expensive and having continue crashes Review Source Response from Vagaro April 14, 2026 Glad to hear support, payroll, and the website builder have been strong wins for your business, and that the all-in-one setup has been a good fit overall. We hear your feedback on the transition from Booker, especially around memberships and the challenges that came with moving systems. We also appreciate your note on credit card processing fees, that’s helpful context and we’ll share it with our team. Really appreciate the tip for others on double-checking data after a port, and we’re glad Vagaro has been a great value compared to your previous platform! CP Clarisa P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Endless point of view from endless esthetics LLC " April 10, 2026 5.0 Overall it’s been an amazing experience. I’ve even been a giveaway winner on their instagram page & won a Dyson hair dryer Pros I’ve been using Vagaro for about 10 years now. It’s been great having an online booking system, being able to manage clients from my phone, no matter the updates it’s been so easy to use, great customer support with any questions I’ve had, and it’s a great price for all its features. Cons I think the hardest part about Vagaro is not being able to put pictures like gloss genius. And also having to set up an account instead of just being able to quickly make an appointment. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know you’ve been with Vagaro for about 10 years and that it’s continued to be easy to use while giving you strong value, mobile access, and reliable support along the way. We hear your feedback on not being able to add photos in the same way as other platforms, and the requirement for clients to create an account before booking. That’s really helpful insight and we’ll share it with our team as we continue improving the client experience. Also love that you won a Dyson giveaway, that’s awesome! Appreciate you being part of the Vagaro community all these years and sharing your experience. BJ Birdie J. Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro is a mid-tier booking software" April 10, 2026 4.0 I enjoy the customer service and I wish that Vagaro acted more quickly on adding features. Like memberships for a $ amount instead of making it specific to a service. Pros I like that I can add things a La carte as I need them in my business. I like being able to increase/ decrease my text plan as needed. I like the integrated forms per service to decrease liability. I like being able to be discovered by clients of other businesses that also use Vagaro. Cons I HATE that clients have to create an account in order to book an appointment. This is such a deterrent for new/ prospective clients. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro GlossGenius didn’t have forms integrated at the time or the ability to run memberships or packages. Mango Mint and RepeatMD were out of my budget. Switched from [Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I wanted forms integrated to my services without using jot form or having to keep track of who filled out which form Review Source Response from Vagaro April 14, 2026 Glad to hear the a la carte setup, flexible text plans, integrated forms, and discovery through other Vagaro businesses have been helpful for your workflow and growth. It’s great knowing those features have made managing liability and client intake easier for you. We hear your feedback on requiring clients to create an account before booking, and how that can feel like a barrier for new clients. That’s really helpful insight and we’ll share it with our team. We also appreciate your thoughts on memberships and feature rollout speed, especially around more flexible membership options. Really appreciate you choosing Vagaro over GlossGenius and staying with us for the integrated forms and overall value! MW Madison W. Esthetician Consumer Services Used the software for: 1-2 years ### "Couldn’t rave more about vagaro!" April 10, 2026 5.0 I’ve used a couple other booking systems, and Vagaro has definitely been my favorite overall. It keeps everything organized and helps me run my business smoothly day to day. Pros Very easy to use! The interface is clean and makes booking, managing clients, and running my business seamless and efficient. Cons Can sometimes be glitchy, and certain features aren’t always the most user friendly for clients, especially when it comes to booking or navigating the system. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro The credit card reader perk upon signup and having my page displayed on vagaro if people looked me up! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Acuity didn’t have a built in POS system and aesthetic record was wayyy too complicated to use. Review Source Response from Vagaro April 14, 2026 Glad to hear Vagaro has been your favorite overall and that the clean interface is helping you keep bookings, clients, and day-to-day operations running smoothly. Great to know the POS setup and visibility on Vagaro were helpful factors in your switch as well. We hear your feedback on occasional glitches and the client booking experience feeling less intuitive at times. That’s really helpful and we’ll share it with our team as we continue improving usability on both sides. Appreciate you choosing Vagaro over GlossGenius and Acuity, and we’re happy it’s been a strong fit for your business! SG Susan G. LME Consumer Services Used the software for: 1-2 years ### "Vagaro should be the first step in your new successful journey. " April 10, 2026 5.0 Absolutely incredible! As a first time business owner, Vagaro has been Indispensable for me. There are so many valuable reports to help keep your business on track. It is easy to navigate Pros The customer support is phenomenal!! I cannot stress this enough. The onboarding is professional and really helps a new customer navigate the site with ease. Although the site itself is super intuitive, there are some great tips, tricks and resources available in any one on one session you may need for your business. The online booking is a breeze. Even my clients in their advanced years have been able to book services seemlessly. And as far as client management is concerned, it’s easy to query information and statistics that help to grow your business. Scheduling and appointment management is a breeze! I love that using Vagaro on your phone is easier than in a tablet or traditional desktop computer. I don’t use the shift management options. Cons The inventory can be clunky. I wish there was a way to merge products if they have been duplicated. Also I’d like an easier way to subtract products. Sometimes the count is incorrect and when I go back to amend it it doesn’t have a toggle for mistaken count. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro I liked the platform more than the mind body option. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know Vagaro has been so supportive for you as a first-time business owner and that onboarding, support, booking, and client management have all made things feel easier and more seamless for you. Great to hear the mobile experience and reporting tools are also helping you stay on top of your business. We hear your feedback on inventory management, especially merging duplicate products and adjusting counts more smoothly. That’s really helpful and we’ll share it with our team as we continue improving the inventory experience. Really appreciate you choosing Vagaro over Mindbody, and we’re glad it’s been an indispensable tool for your business! NC Nicole C. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall good experience" April 10, 2026 4.0 I like a lot of the features. Ease of use with the checkout. The systems support needs work. The people are great with support but it kicks me out of the chat when I go through different pages and I have to restart sometimes Pros It’s easy to navigate for checkout but the back end of stuff feels disorganized and confusing. The features like business cost is nice Cons The reports and settings and how things are in multiple places is difficult. Like I should be able to view all members on one page to edit the membership and not go into each individual customer Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I needed options for packages and memberships Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) They didn’t allow me to implement my cancellation policy Review Source Response from Vagaro April 14, 2026 Glad to hear checkout has been easy to navigate and that features like memberships and packages were a strong reason you chose Vagaro over GlossGenius. It’s great that the platform is giving you the flexibility you need for your business. We hear your feedback on the backend experience feeling disorganized, especially around reports and settings being in multiple places. Just to note, memberships can be managed directly within each customer’s profile on a one-by-one basis, but we understand that’s not always the most efficient workflow when you’re handling multiple clients at once. That’s really helpful insight and we’ll share it with our team. We also appreciate your note about the chat resetting during navigation, and that’s useful for us to look into improving support continuity. Happy to hear the support team has been great overall, and we appreciate you sharing your experience! AN Alanna N. Nail technician Cosmetics Used the software for: 2+ years ### "Great App.." April 10, 2026 4.0 Pros I really like how easy it is to use, how easy it is for clients to book online, and the automatic reminder texts. Cons The price and that I cannot book reoccurring clients longer than two years out. I also don’t like that holidays are not listed on the calendar. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I don’t remember to be honest. I do think it might have been easier to use at the time Review Source Response from Vagaro April 14, 2026 Glad to hear you’re enjoying how easy booking is for you and your clients, and that the automatic reminders are helping keep your schedule running smoothly. We hear your feedback on pricing, the limitation with booking recurring clients beyond two years, and holidays not being visible on the calendar. That’s really helpful insight and we’ll share it with our team as we continue improving scheduling flexibility and visibility. Appreciate you choosing Vagaro over GlossGenius, and we’re glad it’s been a solid fit for your business! MC MIssi C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Outstanding customer service " April 10, 2026 4.0 It helped me grow my business by being affordable and accessible. It’s easy to use, the customer service is excellent, and the price point makes the glitches tolerable Pros Customer support is unmatched. Always friendly. Always helpful. And the price is great. I also like that it has an email function to send letters out Cons The client experience is clunky. It’s not easy for them to cancel and sessions often get lost in the cart. The hard part is if I try to fix it on the biz end, Vagaro needs the client to call. I’m not having my clients call the software company… Also, not being able to manage the auto emails they send to clients. Like asking for reviews. I should be able to control that. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/) Reason for choosing Vagaro Cost. It cane down to being able to afford it Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and service issues where the driving force Review Source Response from Vagaro April 20, 2026 Really glad to hear our support team and pricing have helped make Vagaro accessible and supportive as your business has grown. We appreciate your feedback on the client experience, session flow, and email automation controls, our team would like to take a closer look at these areas. Please reach out to support@vagaro.com or 925-464-1932 so we can review this with you. SH Shawn H. Therapist, Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Great features, could use more Customization options" April 10, 2026 3.0 I love the 24/7 customer service. That feature is fantastic and I think it will lead me to increasing my overall satisfaction with Vagaro Pros I like the customization features although I feel there could be more. I like some of the tools like booking widgets that allow for ease of scheduling. Cons I feel like some of the customization upgrades should be priced at a lower price for the monthly subscriptions. Maybe packages of upgrades such as allowing for sole proprietors to customize differently than multi-location companies. So I'm not having to pay $10 for this and $10 for that a month and eventually paying over 50 or $60 a month as a sole proprietor to use functions that I have no use for whereas a package that would include things like a waitlist or automatic customer replies for someone that doesn't have a front desk person would be amazing. Just leaning into what each industry user might need at different stages and points of the business Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I appreciated the 24/7 customer service. I also appreciated the longer free trial time as there was a lot of details to be able to work out to see if adding services and booking would work for me Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) The prior service did not offer enough customization for me Review Source AB Amanda B. Massage Therapist, Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I love Vagaro! " April 10, 2026 4.0 I’ve been using vagaro for 8-9 years now and I don’t think I’ve ever had to call customer service, and had very few frustrations. That’s saying something with today’s technology! Pros The ease of scheduling clients, the clean and concise look of the day, week or month calendar. And that it includes SMS reminders- it’s incredibly helpful! Cons That you have to pay extra for so many things including soap notes. As a massage therapist, I’d love to find a scheduling app that those are just included in the base price Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) The price was cheaper and it included the SMS reminders- big seller for me! Review Source Response from Vagaro April 20, 2026 Love this! So great to hear the scheduling, calendar layout, and SMS reminders have made such a difference for your workflow, especially over the past 8–9 years. We appreciate your feedback on SOAP notes and pricing. Just to note, basic SOAP notes are included in Vagaro, and custom SOAP notes do tie into our Forms add-on. Our team is always looking at ways to better support different industries like massage therapy. KM Kenny M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro Title" April 10, 2026 3.0 It's been helpful for my business, but not without it's quirks and intermittent connectivity issues. Possibly looking for a replacement this year unfortunately. Pros All in one system (booking, payroll, credit card processing, etc). Mobile apps helpful for my providers. Cons Can't book a bundle using 2 different names (for example couples massage, it HAS to have one person's name on both). Register has been very finicky since last update as well. Paypro mini loses connection to paypro every day. Also cannot have 'preferred resources' for providers (Therapist A prefers Resource A, so book that first). Price is very expensive even after paying the credit card processing fees. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Square left a lot to be desired as far as package and membership management. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience and feedback. We’re glad to hear the all-in-one system and mobile tools have been helpful for managing your business and providers. We appreciate you highlighting areas such as bundle booking, resource preferences, register performance, and PayPro Mini connectivity. Insights like these are important as we continue to refine functionality and improve reliability across the platform. We also value your perspective on pricing and feature needs, as well as your comparison to previous systems. Thank you again for taking the time to share such detailed feedback on your experience with Vagaro. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.