# Page 21 | Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Vagaro the right Medical Spa solution for you? Explore 3638 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3638) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 21 - Reviews of Vagaro ## Showing most helpful reviews Showing 501-525 of 3638 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Sarah M. Hairstylist, studio suite owner Consumer Services Used the software for: 2+ years ### "Vagaro is still my go to!" November 17, 2021 5.0 Pros It's actually quite easy to use, and if you have a question, someone always seems to be available through phone support to walk you through it. The reports on services done, and average cost, client retention, etc is also pretty cool to have. My clients that don't pre-book their appointments find it easy to book online as well, I can approve or reject the appointments as I see fit, and of course the reminders for your clients! Emails and text messages. No show/missed appointment rates are much lower because of this feature, you can choose to send a few reminders! Cons Cost for me is huge. 420$/year to have your appointment book digitalized.... I considered switching to a new booking system, as my debit machine company offers one free online appointment booking, but I really like vagaro and would hate to lose all of my detailed reports. I wish you could just pay a one time software fee, or a yearly membership at a reduced rate. Review Source kareem H. UX designer Design Used the software for: 6-12 months ### "Salvation" January 4, 2023 5.0 My overall experience is excellent and wonderful Pros I like the user interface, which is good and wonderful Cons The sync process can be faster and better Review Source Tagie B. Marketer Marketing and Advertising Used the software for: 1-2 years ### "Vagaro5" January 19, 2023 5.0 It's gotten the Job done not much but I've been satisfied. Pros User-friendly interface with Customizable online booking. It Integrates with various payment methods and Automated appointment reminders with Detailed reporting and analytics. Mobile app for on-the-go management it has the Option for online gift card sales Cons Limited integration options with other business tools. With Additional fees for certain features. Some users report customer service responsiveness and technical support to be lacking. Limited customization options with Some features may be unnecessary for some businesses.It's worth noting that these are general pros and cons, and the specific benefits and drawbacks of using Vagaro will depend on the needs and preferences of your business. Review Source BR Brannigan R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use and everything you need software " May 26, 2022 5.0 I liked it it was easy to navigate Pros I liked that it had everything in one system. Processing, scheduling, keeps track of memberships and gift cards, can even write soap notes Cons I wish that they would email every customer a review request Switched from [Genbook](https://www.capterra.com/p/220430/Genbook/) I changed jobs Review Source Response from Vagaro July 5, 2022 Hello Brannigan. Thanks so much for your great review! You can add a link for customers to review in the footer of receipts by following the instructions in this article https://support.vagaro.com/hc/en-us/articles/204347390 or you can set up an email marketing campaign to automatically send emails after a visit that contains a link to reviews. JK Jennifer K. cosmetologist Cosmetics Used the software for: 1-2 years ### "Vagaro" June 30, 2023 4.0 Vagaro has been good to me. from the system to the customer service. Pros I love all that Vagaro has to offer its literally everything you need to run a business whether you're a small business just starting or a large company you can do it all with this booking site. Cons honestly the only thing I don't like about Vagaro is how expensive it is. were charged for eveeryyy thing from using the payment system, the monthly fee to have the service, every single upgrade within the system, I don't see any perks. Review Source DR Desarae R. Pet Grooming Veterinary Used the software for: 1-2 years ### "THE BEST SCHEDULING APP" November 18, 2023 5.0 AMAZING! I wouldn't trade it for any other one. I tried multiple apps before this & they were very pricey for the same thing Vagaro has to offer for an even lower price (: Pros The staff is super friendly, easy to use after you explore the app for a few days to a week, great price for what all you get, & how you can literally customize the app to your own liking!! JUST TRY IT OUT! You will NOT regret it!! Cons I don't have much to complain about. this app is great! Review Source KE Katrina E. Cosmetologist Cosmetics Used the software for: 6-12 months ### "Part time gal" January 26, 2020 4.0 The financial tracking and break downs are very simple and easy. Pros I really love that with this software, everything is pretty much in one place. The POS is relatively easy to use and I havent had many issues at all. The customization adds a nice flair as well. Cons There are only TWO things that come to mind. 1. I wish I could set certain days through out the month and not necessarily certain weekly hours. I am a part time worker and I work a random three days every week. My clients are not allowed to book through the online part because I cant pick the days I will be available without it being a reoccurring weekly schedule. If it is, I havent figured it out and would love to know how to do so! 2. Fridays/ weekends it takes FOREVER to get my transfer into my bank. Its very frustrating at times due to the fact that I am a very small business and don't have large transactions frequently. Reason for choosing Vagaro My coworker uses it and she told me that it made doing her taxes easier to accomplish without the stress and that is right up my ally! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I used the old pen & paper style schedule book and always found myself telling people that I didnt have my appointment book on me. Now I always do because its right on my phone and has been very convenient for my business and has helped it grow. Review Source JE Jonathan E. Owner Consumer Services Used the software for: 2+ years ### "3years+ user and loving vagary. " May 16, 2023 5.0 Pros I love how they regularly update with new features. I also bought the double screen computer and gives the front desk an upscale look. Cons Unfortunately the one thing I don't like is that they still charge u a chargeback fee of $20 even if chargeback are resolved with customer directly Review Source Brayan M. Web marketing Accounting Used the software for: Less than 6 months ### "my best experience with vagaro" February 6, 2023 4.0 Pros the feature that has impacted me the most is the online reservation of the product and I find it really easy to adapt with and it helps me in the well-being of my business Cons I find that compared to the price of a little expensive think maybe to decrease a little Review Source BH Bonni H. Owner/Provider Medical Practice Used the software for: 1-2 years ### "Back Again!" February 19, 2021 5.0 I used Vagaro for over 2 years and then when my spa made the leap from day spa to medical spa, I had to find a software that offered virtual charts, and I had to cancel :( Well, 7 months later, I AM BACK! This has been the best software. So I am now paying for 2 software systems and that SUCKS! But Vagaro has such an incredible interface, the online booking, the marketing, everything makes life easier. I look forward to the day VAGARO adds virtual charting and then this will be a one stop shop and I can drop the charting system that I will not name, but HATE using. Pros Hands down the most USER friendly for providers and clients Cons doesn't offer virtual charting PLEASE ADD VIRTUAL CHARTING Reason for choosing Vagaro The layout, user friendly, easy marketing, easy point of sale, everything is just amazing. Having to leave Vagaro to find a charting system was hard, and as soon as I switched I instantly hated it, stuck it out for 7 months, and now I'm back! (( please please add virtually charting)) Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Vagaro is just better all around! Review Source Response from Vagaro February 25, 2021 Hi Bonni, we appreciate your review, we are happy to hear you are so happy with the software. Thank you for sharing your great idea for how we can improve Vagaro. You can share any ideas and feature requests with us 24/7 at feedback.vagaro.com TH Tharon H. CEO Medical Practice Used the software for: Less than 6 months ### "Not recommended" March 21, 2024 4.0 Poor. Not recommended. Customer service was not responsive until they were reported to the Better Business Bureau. Pros Initially easy to use. I thought it would be all inclusive as they market but this was not the case. Cons I purchased the website builder. The designer reached out immediately with an automated questionnaire. Then crickets. 3 weeks later still no response to customer service. I went back and forth several times and then designed it myself. The website designer changed the front page and then became despondent again. I reported them to the Better Business Bureau. Bottom line is I was not refunded for the money I spent on the website they never produced. I recommend GoDaddy. They are professional and have great service. MyAesthetics Pro offers better integrated services than Vagaro. Review Source RL Rebecca L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "New Massage Therapy Compnay" June 29, 2022 5.0 F'n fantastic! Literally got my business up and running for me. With out it I dont know that I would have been able to put all the pieces together. Pros The ease of integration of Facebook and instagram were very nice. The thing I liked the most was the reliability of the product to do what it says its going to do. I found it very easy to configure, check out, schedule customers is very easy! Cons The menu system between the Account Settings and the Business account settings confused me a bit aft first. I'd also like to see the Merchant account options under the main calendar settings page. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Vagaro Functionality, Price, Merchant account prices and availability, Scheduling and billing, reports and money tracking! Review Source Response from Vagaro July 26, 2022 Hello Rebecca. Thank you for the kind words! We're happy to hear your comments. We recommend going to this article https://support.vagaro.com/hc/en-us/articles/360021060374 to get more information on submitting feature requests for our software. KB Kadeem B. Customer Representative Consumer Services Used the software for: 1-2 years ### "Graph" December 11, 2022 4.0 Am now solving customer management after I went through this site Pros This software was fairly understandable but I would recommend it Cons Well some of the prices wasn't really for my taste Review Source Response from Vagaro December 16, 2022 You'll find that our pricing is much more affordable than our competitors, you can do a direct comparison here: https://sales.vagaro.com/compare If you have any questions on how to use the software we do offer 24/7 support at 925-464-1932 or at sales.vagaro.com/contact Please reach out, we are happy to help! TD Tim D. Owner/Master Barber Cosmetics Used the software for: 1-2 years ### "Important busy time of year? Prepare for the system to crash" December 17, 2019 1.0 Horrible Pros I liked that my clients could clearly see our day to day schedule Cons Vagaro has crashed on me during not only just one or two busy times of year but this past year was around Easter, Mothers Day, Local Graduations, multiple times during Back to School rush, Thanksgiving, and now the week before Christmas. How freaking cool to have 20-30 calls where you can't book, can't check someone out, run a credit card, and loose business. Because whenever I've needed this site to work I've lost business due to them. Once the new year is here I'm leaving this company and never looking back. When I originally signed up it was $45 a month for me and my staff. Now with the same staff and their add ons they love to do and update basically weekly is now $65. It would be great if the site actually worked when it was most needed. Review Source Response from Vagaro February 21, 2020 Hello Tim, The increase in your monthly bill is due to two factors - the first being that you added an employee to your account at $10/month, and the second being a $10 fee which applies to the use of the credit card capture feature that now requires the online shopping cart to be enabled. Vagaro has not raised its subscription fee since we came to market 10 years ago, and we pride ourselves on the value our product delivers to customers when comparing the features and functionality of the software to its price point. With regard to your comment on service outages - our engineering team have prioritized the security, stability and reliability of our network, following an unfortunate string of incidents which resulted in temporary service degradation. A number of these incidents were caused by external factors, which we are actively working to mitigate going forward. Regards, Dan C. MC Melissa C. Broker Associate Real Estate Used the software for: 1-2 years ### "Vagaro Appointments" December 1, 2023 5.0 No complaints from me! I will keep using the system as it's been great for reducing missed appointments. Pros I love the reminders and the ease of sinking calendars. Cons There really isn't anything that I have found to be a disadvantage with Vagaro. Review Source MC Mary C. Nail technician Cosmetics Used the software for: 6-12 months ### "Work Smarter, Not Harder!" November 14, 2016 5.0 My growing home-based nail business was using text message to book hundreds of clients. Switching to automated online booking was THE BEST BUSINESS DECISION I have ever made! It saves me from answering 600+ texts/week at all hours of the day/night so I can better focus my time and energy to providing a quality nail service. Automated booking removes the human errors of miscommunication and mistakes while providing each client ownership of their appointment, thus reducing no-shows. VAGARO online booking was a smooth transition and the App's simple user interface has made clients confident to book/rebook/cancel appointments any hour of the day. Clients can see all available appointments and compare against their schedule, as well as receive reminder emails that could include pertinent details, such as where to park or methods of accepted payment. I searched online and at beauty conventions for the perfect online booking system that could grow with my business needs, and VAGARO is the best value and service available on the market. It was a catalyst to my business development and the very definition of learning how to work smarter, not harder. Pros \-so far, EVERYTHING! -incredibly easy transition of hundreds of clients over the span of a month; the app is user friendly and self-explanatory -clients of all ages and backgrounds have eagerly accepted the integration of automated booking -easy to book off personal days without clients privy to days off -easy to edit all aspects of the business (clients, hours of operation, services, etc) -no major software bugs; my business operations have never been hampered by software glitches Cons After using this software for almost 1 year, I still haven't taken the time yet to explore the fullest capabilities of the software. However, I'm hoping it will be compatible with my Canadian Moneris account in respect to accounting and reporting through the client database and service totals, especially as I add staff to my growing business and move into a management role. The Vagaro name took a while for clients to adapt to - we still don't know how to properly pronounce it! Review Source JP Jeanette P. Electrologist Cosmetics Used the software for: 1-2 years ### "Vagaro review" December 24, 2023 5.0 I am very satisfied with Vagaro. I like how user friendly the system is and how more efficiently my business scheduling is. I like that it sends out reminders to my clients resulting in less no shows. Pros Vagaro is very user friendly. The scheduling calendar helps my business run efficiently. Cons I am very happy with Vagaro. I do not have any complaints. The few times the system has gone down, the support tech team is on top of resolving the issues in a timely manner. Reason for choosing Vagaro I like Vagaro's format and ease of use. I like customer service and prices. Review Source GeraIdo S. Entrepreneur Investment Management Used the software for: 1-2 years ### "J'adore ce logiciel " November 8, 2022 4.0 Je le recommande au autres naissantes Pros C'est un logiciel que j'affectionne particulièrement a cause de simplicité et de sa capacité d'adaptation Cons Pour l'instant rien a signaler de côté négatif Review Source MR Monica R. Salon Owner Consumer Services Used the software for: 1-2 years ### "Satisfied Customer" March 17, 2021 5.0 What attracted me to Vagaro was the fact that my clients could have their own booking app. It was the convince for clients and less stress for me. I use Vagaro Multiple times per day from my phone mainly. I like the fact that it is very cell phone friendly since my laptop broke. I love the compliments I receive from my clients because the ease of use and all the information I can provide to better prepare clients for their appointments. Pros I am a hairstylist and new business owner with no knowledge of running a business. Vagaro's features gave me insight on things I can add to my business to help me grow. I have been using Vagaro for 2 years now and I wouldn't use any other booking site! Cons I didn't like that every thing is an add on price but I guess that's how to keep business growing however this is not a deal breaker for me. With the growth of my business I am able to afford more features offered by Vagaro Reason for choosing Vagaro 1\. they had an app for clients 2. they had a lot to offer 3. I liked the brand colors lol Review Source Response from Vagaro March 18, 2021 Hi Monica, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you! CW Candice W. Owner/Operator Health, Wellness and Fitness Used the software for: 2+ years ### "I recommend this product for any spa" January 26, 2022 5.0 I really appreciate the customer service aspect. Any time I have ever had an issue or question, I can chat with CS and they have always been very helpful. Pros Ease of use both by me and my clients, and the reports. Cons I wish that in adding services, the Vagaro Services allowed you to edit "set' services. Review Source Response from Vagaro July 22, 2022 Hello Candice. We're glad to hear your review. If you'd like to suggest a new feature, please feel free to follow the steps in this article https://support.vagaro.com/hc/en-us/articles/360021060374. Thanks so much for the feedback! EL Elmer L. Ingeniero de sistemas Information Technology and Services Used the software for: 2+ years ### "La gestion de vagaro" July 8, 2023 5.0 Pros Cumplió con mis expectativas puesto que me permite recordar citas, su facilidad y gestión es muy buena lo que hace que esta herramienta sea llamativa. Cons Muchas veces no es tan rápido, varia muchas veces en la rapidez dependiendo del dispositivo en donde se ingrese. Review Source AS Angie S. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "overall best software" January 13, 2021 5.0 The biggest advantage I have noticed is the ease of running multiple locations using one software. While on the phone with a customer it is very simple to check multiple locations for availability. Which secures more appointments than ever before. Pros The ease of creating appointments in the office or on the go is a game changer. The ability for each of my therapists to manage their own schedule has taken more off my plate. The reason I chose Vagaro was that it had everything I needed in one scheduling software. Noother scheduling software that I found had what I needed. Cons I would like to have the option to use Square as my payment processor. I would like better integrations with email marketing companies, so I can make my email marketing campaign branded and more customizable. I would really like to have the capability to ask for a tip from those paying $0 or using a Gift card or credit through the COVID clean checkout. I would like to have preset tip amounts vs preset percentages at checkout as an option for specific services. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Vagaro was the only software I could find that had all the capabilities that I need. Review Source Response from Vagaro January 27, 2021 Hi Angie, we appreciate your review. Thank you for sharing your great ideas for how we can improve the software. You can share any ideas and feature requests with us 24/7 at feedback.vagaro.com MT Mimi T. esthetician Consumer Services Used the software for: 1-2 years ### "Impressive software with all the features" January 28, 2022 5.0 I switched from Booker paying much more monthly with less features and very poor customer service. I am really pleased with vagaro Pros There are many features that vagaro has already included in the software that I love, the automated reminders, touch free checkout, etc... I really love also that the customer support is responsive and listens to suggestions for new features as well as responding quickly Cons I don't like that I get logged out of my system throughout the day, it's a minor nuisance and I'm sure necessary for security in more open spa situations Review Source Response from Vagaro July 22, 2022 Hello Mimi. Thank you for your review. If you're getting unexpectedly logged out of your system multiple times a day, I would recommend reading this article: https://support.vagaro.com/hc/en-us/articles/115003242653. If that doesn't resolve the issue, please contact support@vagaro.com. We really appreciate the kind words. MA Michele A. Owner Consumer Services Used the software for: 1-2 years ### "Major issues in 2016" July 14, 2016 1.0 Every since your last update in June of 2016 your program has not worked properly! Very very disappointed. For the price you charge.. it's defiantly not worth it. =( Pros Easy to use Looks great Cons Confirmations text do not work half the time. Services seem to go missing. The program doesn't always send of the confirmation texts. Clients click the confirmation link on their end... but does not show up on the computer. Sometimes when booking a client.. the program will book the client every single day throughout the whole schedule to the end of time... the only way to fix it.. is to reboot the program. Occasionally the program will send out text after text to the same clients notifying them that they have an appointment. One of my clients received 14 text right after another. Talk about being a pain in the butt. The Do Not Notify client tab does not work. When changing a clients appointment around... there is a choice to notify the client or do not notify client. This function dos not work. It always notifies the client either way. When choosing to No Show a client.. it shows up the almost the same color as the booking color, very difficult to see the difference. It should be a totally different color not associated with the booking color. The Red and Orange is almost the same shade. Maybe No shows should have a black strip.. just a suggestion. Beware that Vagaro fees are in USD funds.. NOT CANADIAN. FYI... Since the last June update, I have had to contact customer support DAILY! sometimes twice a day! UGH'''' Vagaro seems to go offline a few times a month, such an inconvenience. Their updates are done in the middle of a work day. =( Review Source AS Amanda S. Airbrush Artist Consumer Services Used the software for: 1-2 years ### "Assure it fits your needs first" February 6, 2021 2.0 Our first Pay Desk would freeze and run slowly, vagaro sent us a second Pay Desk which is no different than the first. We have to close the Vagaro app or restart the entire Pay Desk multiple times each day. Other software options appear to be more user-friendly, better developed and that have better features. For the cost, Vagaro does not feel worth it. Make sure you fully explore Vagaro during any trial period to make sure it fits your needs before fully committing to it. Pros • Notes categories & forms/releases are easily added and edited Cons • Automated gratuity percentages do not include the cost of services zeroed out with packages or memberships. For example, during checkout for a client with a monthly membership who got an airbrush tan (worth $40.00) + a $3.00 add on service, the 20% tip the client can select results in the tan tech getting a $0.60 tip. There is no option to only have clients input a custom tip. You must select at least one Vagaro preset percentage or not have a tip option at all. For employees who do not receive a part of monthly member fees, this GREATLY affects income. • The Vagaro Pay Desk frequently freezes and runs incredibly slowly. • There are not individual web links available through which clients can directly book with a specific service provider (Only links to the business’s general booking page where a provider must be selected) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.