# Page 3 | Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Vagaro the right Medical Spa solution for you? Explore 3635 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3635) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Page 3 - Reviews of Vagaro ## Showing most helpful reviews Showing 51-75 of 3635 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Shannon B. Cosmetologist Consumer Services Used the software for: 6-12 months ### "Disappointed and dissatisfied " April 12, 2026 2.0 Very frustrating. Schedulicity was so much better.I had used Schedulicity for almost 20 years, I believe, and was very happy. Pros The option to charge clients if they cancel within a specific time frame. Also booking recurring appointments for an entire year is very easy . Cons Almost everything. I was forced to switch from Schedulicity. Everything is way more complicated on my end and the clients end. The amount of clicks needed to checkout an appointment is ridiculous , it takes so much longer, they dont give you a dollar amount up front for the upcoming week, you have to dig deep to get it. I won't get my money deposited until almost noon the next day! And I cant see the amount being deposited once its in process. My clients are connstantly textimg me because something isn't working when trying to book online. It lets people book outside my hours when cleanup time is added to an appointment. There are so many things, these are just a few. Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Vagaro They didn't have the same products as Schedulicity Switched from [Sched](https://www.capterra.com/p/125306/Sched-org/) I was forced, Schedulicity was aquired by Vagaro Review Source Response from Vagaro April 20, 2026 We appreciate you sharing this detailed feedback, and we understand the frustration in adjusting after your transition from Schedulicity. We’d like to take a closer look at the checkout flow, booking rules, payout visibility, and online booking behavior you mentioned (including hours and cleanup time settings). Please reach out to support@vagaro.com or 925-464-1932 so our team can review this with you directly and help troubleshoot each area. NC Nicole C. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall good experience" April 10, 2026 4.0 I like a lot of the features. Ease of use with the checkout. The systems support needs work. The people are great with support but it kicks me out of the chat when I go through different pages and I have to restart sometimes Pros It’s easy to navigate for checkout but the back end of stuff feels disorganized and confusing. The features like business cost is nice Cons The reports and settings and how things are in multiple places is difficult. Like I should be able to view all members on one page to edit the membership and not go into each individual customer Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I needed options for packages and memberships Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) They didn’t allow me to implement my cancellation policy Review Source Response from Vagaro April 14, 2026 Glad to hear checkout has been easy to navigate and that features like memberships and packages were a strong reason you chose Vagaro over GlossGenius. It’s great that the platform is giving you the flexibility you need for your business. We hear your feedback on the backend experience feeling disorganized, especially around reports and settings being in multiple places. Just to note, memberships can be managed directly within each customer’s profile on a one-by-one basis, but we understand that’s not always the most efficient workflow when you’re handling multiple clients at once. That’s really helpful insight and we’ll share it with our team. We also appreciate your note about the chat resetting during navigation, and that’s useful for us to look into improving support continuity. Happy to hear the support team has been great overall, and we appreciate you sharing your experience! MC MIssi C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Outstanding customer service " April 10, 2026 4.0 It helped me grow my business by being affordable and accessible. It’s easy to use, the customer service is excellent, and the price point makes the glitches tolerable Pros Customer support is unmatched. Always friendly. Always helpful. And the price is great. I also like that it has an email function to send letters out Cons The client experience is clunky. It’s not easy for them to cancel and sessions often get lost in the cart. The hard part is if I try to fix it on the biz end, Vagaro needs the client to call. I’m not having my clients call the software company… Also, not being able to manage the auto emails they send to clients. Like asking for reviews. I should be able to control that. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/) Reason for choosing Vagaro Cost. It cane down to being able to afford it Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and service issues where the driving force Review Source Response from Vagaro April 20, 2026 Really glad to hear our support team and pricing have helped make Vagaro accessible and supportive as your business has grown. We appreciate your feedback on the client experience, session flow, and email automation controls, our team would like to take a closer look at these areas. Please reach out to support@vagaro.com or 925-464-1932 so we can review this with you. KK Kaitlyn K. Hair Stylist Cosmetics Used the software for: I used a free trial ### "Easy switch. So glad I did. " April 8, 2026 5.0 Very good. The transition was definitely made easy for me. I was dreading importing my old info myself. And editing/updating it all has been an easy to continue. Pros I love how easy vagaro makes it to switch. Someone walks you through options and features. As well as they transfer your prior clients/services/etc from your prior system for you. Cons I don’t think I haven’t anything I don’t like yet. I haven’t used all of the features in the past month. It’s more than my last system had. So I’m still kind of learning. But it’s not too difficult. And there is customer service for what I can’t quite figure out on my own. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro I asked some friends in the industry what they use / how they like it and I decided on Vagaro based on that and my own needs/budget. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) It felt like they were steadily going up on their price and reducing the service at each price tier level as they went. They finally went higher than my budget so it was time to search elsewhere. Review Source Response from Vagaro April 14, 2026 Love hearing this! Glad the switch felt smooth and that getting your clients and services transferred over was handled easily. It’s great you’re finding plenty to explore while still getting support when you need it. Appreciate you choosing Vagaro and sharing your experience! SG Susan G. LME Consumer Services Used the software for: 1-2 years ### "Vagaro should be the first step in your new successful journey. " April 10, 2026 5.0 Absolutely incredible! As a first time business owner, Vagaro has been Indispensable for me. There are so many valuable reports to help keep your business on track. It is easy to navigate Pros The customer support is phenomenal!! I cannot stress this enough. The onboarding is professional and really helps a new customer navigate the site with ease. Although the site itself is super intuitive, there are some great tips, tricks and resources available in any one on one session you may need for your business. The online booking is a breeze. Even my clients in their advanced years have been able to book services seemlessly. And as far as client management is concerned, it’s easy to query information and statistics that help to grow your business. Scheduling and appointment management is a breeze! I love that using Vagaro on your phone is easier than in a tablet or traditional desktop computer. I don’t use the shift management options. Cons The inventory can be clunky. I wish there was a way to merge products if they have been duplicated. Also I’d like an easier way to subtract products. Sometimes the count is incorrect and when I go back to amend it it doesn’t have a toggle for mistaken count. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro I liked the platform more than the mind body option. Review Source Response from Vagaro April 14, 2026 Love hearing this! Amazing to know Vagaro has been so supportive for you as a first-time business owner and that onboarding, support, booking, and client management have all made things feel easier and more seamless for you. Great to hear the mobile experience and reporting tools are also helping you stay on top of your business. We hear your feedback on inventory management, especially merging duplicate products and adjusting counts more smoothly. That’s really helpful and we’ll share it with our team as we continue improving the inventory experience. Really appreciate you choosing Vagaro over Mindbody, and we’re glad it’s been an indispensable tool for your business! DL Desiree L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "All in one " April 8, 2026 5.0 I love having a system that fits all of my needs. It is hippa compliant, easy to use, and has every option I need. Pros I’ve been using Vagaro for over 6 years. The customer support is amazing and they follow up with you and go over your help request. When I first started I used it solely on my own, but now I have multiple independent contractors that use it under my account and they are able to generate their reports and schedule clients for themselves. Cons My only concern is the limited amount of texts and emails in the purchased packages. It goes fast when you have a special or daily deal that you want to share. One other thing is the very high cost of the lines of credit (loans) that they offer thru Liberis. I am glad they exist, but it is extremely expensive. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Gloss didn’t have a membership option for my monthly massage members so it wouldn’t have worked. Jane’s processing fees were too high Review Source Response from Vagaro April 10, 2026 Thank you for your continued support over the past 6+ years, Desiree! We’re so glad to hear that Vagaro has been able to grow with your business and support both you and your independent contractors, and that our Support team has made a positive impact along the way. We also appreciate your feedback regarding messaging limits and financing options. If you’d ever like help optimizing your messaging usage or exploring available options, our Support team is happy to assist with ensuring you’re getting the full value from your current plan. You can reach out anytime at support@vagaro.com or call 925-464-1932 Ext. 2. Happy Booking! SS Sandra S. Hairdresser. Why isn’t beauty industry listed Chemicals Used the software for: Less than 6 months ### "So far so good " April 8, 2026 5.0 My overall experience is good because I definitely needed to get out of Booksey. The price is slightly cheaper as well. I haven’t gained any new clients that are Vagaro clients so I am still waiting for that. Pros The thing I like most about Vagaro is that when I needed to change from Booksey, they transferred over all of my clients. And notified my clients. Cons Some clients can’t book because they’re not being able to login. Some clients say that they can’t leave a review so I don’t know what that’s about. But at least vagaro doesn’t just take a percentage of my money from clients. Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Because I was with them too long with him taking too much of my money off of percentages of new clients that were not even new clients they were my existing clients. Review Source Response from Vagaro April 11, 2026 Thank you for sharing your experience, Sandra! We’re glad to hear the transition to Vagaro was smooth and that your client import and notifications were helpful during the switch. We appreciate your feedback regarding client login access and review submissions. Insights like these are valuable as we continue working to improve the client experience and make booking and engagement as seamless as possible. If you or your clients ever need assistance accessing accounts or leaving reviews, our Support team is happy to help. Simply reach out at support@vagaro.com or call 925-464-1932 Ext. 2. and the team will take care of the rest. Thank you again for your feedback - we're happy to have you with us! KG Kashockie G. Owner Apparel & Fashion Used the software for: 1-2 years ### "Vagaro App" April 8, 2026 4.0 Overall it’s a good app and I don’t plan to use another one no time soon. Vagaro has helped us gain a few customers with online booking Pros Online scheduling and booking appointments are all chef kiss. Customer support handles your questions very efficiently. Cons The app needs to be updated a lot to the newer versions. It sometimes lags depending on the version you have. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Vagaro Vagaro was included with out suite membership Review Source Response from Vagaro April 10, 2026 Thank you for your review, Kashockie! We love hearing that online booking has been a great experience for you and that our Support team has been helpful. We’re glad Vagaro is helping you attract new customers and support your business. We also appreciate your feedback regarding app updates and performance, as insights like these help us continue improving stability across versions. If you ever need assistance or want us to take a closer look at app behavior on your device, our Support team is happy to help at support@vagaro.com or 925-464-1932 Ext. 2. Thank you again for your feedback and happy booking! Ramika G. Salon owner Consumer Services Used the software for: 2+ years ### "Highly recommended" April 11, 2026 5.0 My clients love the online booking option but my older clients get confused and need guidance when making an appointment. I love that appointments can be made 24/7 Pros The convenience for both myself and my clients. Everything you need for your finances, services, follow ups, reminders and user friendly. Cons Only when there is a glitch in the system and you're trying to check ppl out or book appointments can be frustrating Switched from [Booker](https://www.capterra.com/p/90708/Booker/) I wasn't completely satisfied with there service and didn't have as many features Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has made things convenient for both you and your clients, especially with 24/7 booking and built-in tools for managing your business. We also appreciate your feedback on occasional system interruptions during checkout or booking, our team would like to take a closer look and help get that resolved—please reach out to support@vagaro.com or 925-464-1932. CS Camillia S. CEO Retail Used the software for: Less than 6 months ### "Vagaro Enhances My Business" April 8, 2026 5.0 Overall, I am glad I made the switch to Vagaro and I can have everything I desire on one website. Vagaro gives me and my clients options. I love it. It is almost like I design it myself. Pros I love the options that I have with Vagaro. Vagaro is the combination of other systems into one system. I can send invoices with all of my info on them. One setup and everything you need and desire is there. Cons Vagaro does have a learning curve but it is worth it. There are not many cons with Vagaro that I can see right now. I have been using it for two months consistently. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Fresh started charging for their system and I decided to look around to see what are my options with monthly subscription booking systems. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro is bringing everything you need into one place and making it easier to manage invoices, clients, and your setup overall. We also appreciate your note on the learning curve, it’s great to hear it’s been worth it and getting easier as you go. Really glad the switch felt right for your business and that you’re enjoying the flexibility and options. Thanks for sharing your experience with Vagaro! KS Kristin S. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Settling into at Vagaro" April 10, 2026 4.0 I was automatically signed up after Vagaro acquired Schedulicity and I find it’s definitely more complex to use but I am getting used to it and enjoying all of the new features. Pros The customer support experience has been amazing. I call all the time to get help and everyone I have spoken with is lovely and knowable. Cons There’s a lot of information and sometimes it doesn’t feel super user friendly to find the pathway to do something I haven’t done before. My clients seems to have more difficulty than with Schedulicity, the site I used before it was acquired by Vagaro. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Schedulicity was not an option to choose in above question. They were acquired by Vagaro. It was not a choice I made. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience! We’re glad to hear our Support team has been helpful and that you’re enjoying exploring the additional features available in Vagaro. We appreciate your feedback regarding navigation and ease of finding certain workflows, as well as your clients’ experience. Insights like this are valuable as we continue to refine usability and improve the overall experience for both businesses and clients. We understand the transition from Schedulicity came through an acquisition, and we’re happy to hear you’re getting more comfortable with the platform over time. Thanks again for your continued support of Vagaro! TS Tamar S. Owner Hospitality Used the software for: 1-2 years ### "Vagaro review by Tamar " April 14, 2026 5.0 It has been wonderful. The check out process is fairly easy as well as booking Cilents for their appointments. Pros It allows me to have more than one profile for service providers. This is extremely important to growing our business Cons 1\. It does not come with national holidays already incorporated in the calendar. 2. I would like the contactless option for all Cilents 3. It’s confusing how the Cilent has to sign before providing a card to process. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Vagaro Affordability and easy usage of the platform Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) To have multiple service providers under my account Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that having multiple service provider profiles has supported your business growth, and that booking and checkout have been smooth and easy for your clients overall. We also appreciate your feedback on holiday calendar integration, contactless payment options for all clients, and simplifying the checkout/signature flow before payment—these are helpful feature requests, and we’ll share them with our team for consideration. LG Lyssandra G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "love it! BUT please add a 40 minute option for appointments!" April 15, 2026 4.0 Overall good at and easy to use once you get the hang of all the features with great capabilities and customer service. Pros Overall, I Vagaro is amazing. To have email marketing, point of sale system, booking, no fees on transactions, and 24 hr assistance is valuable. Customer support is always helpful. Cons The reason I give it a 4 star is that there are no 40 minute options for a service. It can't be that hard to add that as an option. It would tremendously help out my business and the way barbers work with their clients. 30 minutes too short and 45 too long and messes up booking by creating less availability throughout the day. I ask at least monthly for this to happen. Please change this as this would be the only reason I depart from Vagaro. Alternatives considered [Bisi Books](https://www.capterra.com/p/10019884/Bisi-Blvd/) Reason for choosing Vagaro no payment fees per transaction, has email marketing installed Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s booking, POS, email marketing, and 24/7 support have been valuable for your business and easy to work with once you’re familiar with the platform. We also really appreciate your feedback on adding a 40-minute service option—this is a great feature request, especially for optimizing barber scheduling and availability, and we’ll share it with our team for consideration. AL Amanda L. Owner of studio Consumer Services Used the software for: 2+ years ### "5 years on Vagaro and counting!" April 10, 2026 5.0 I always recommend vagaro to anyone starting out their own business or is salon or beauty based. It’s an easy way to track number and clients which I do love about the app. Pros I’ve been with vagaro since I started my business 5 years ago. Everyday I learn something new using vagaro and it’s easy to use tool. And it’s super easy for my clients to book online. I can block off my schedule or add service providers to my books. The system is friendly for almost anyone! It facilitates my life 90% without me having to worry about always booking or taking deposits manually. Cons I don’t have much I don’t like about it , sometimes I do feel like the pricing is a little high for some of the special features as a small business who’s income is based solely on booking. I do wish it had maybe features that helped get more local leads. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has helped simplify your day-to-day and made booking easy for both you and your clients over the past 5 years. We also appreciate your feedback on pricing and local lead features, our team is always looking at ways to improve and support small businesses like yours. LR Lisa R. Hair stylist Consumer Services Used the software for: 2+ years ### "I love my booking system!" April 15, 2026 5.0 I love the extensive records that I can access for clients and for business. It keeps track of everything, it’s all available right at your finger tips. I started with Vagaro and then thought about switching to something cheaper but I hated it and quickly went back to using Vagaro. Pros I love the ease of scheduling. I not only use it for my work schedule, I also use it for personal scheduling too. I have never had any issue with using Vagaro. Cons I don’t really have any cons. I’ve enjoyed using Vagaro. It’s super easy for me and for clients booking online. Alternatives considered [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Vagaro I had already used Vagaro at another Salon and was used to it. So, I didn’t like how the other one was set up. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has been easy for both your work and personal scheduling, and that client booking and record-keeping have stayed seamless and reliable for you. We really appreciate you coming back to Vagaro after trying another option—thank you for trusting the platform again and sharing your experience! BL Barbara L. Owner stylist Cosmetics Used the software for: 1-2 years ### "Love Vagaro" April 8, 2026 5.0 My experience has been really great! That means alot because I’m not very computer savvy. A lot of the options I can figure out on my own because it’s self explanatory but if I had trouble customer service walked me through it Pros I love that you can call and talk to knowledgeable techs in the customer service department the best. I find the website very easy to navigate and it offers everything you need to operate your business Cons Sometimes there is glitches in the software or slow operation, I don’t use the payment processor available because it seemed deposits were slightly delayed I think because of the west coast east coast time difference Review Source Response from Vagaro April 14, 2026 Thank you for such a thoughtful review—we’re so glad to hear our support team has been helpful and that you’re finding the platform easy to navigate, especially as you’re getting more comfortable with it! We appreciate you calling out the occasional slowdowns and deposit timing as well. Deposits typically follow standard processing timelines, but timing can vary slightly depending on banking schedules. Our team would be happy to review that with you anytime. It’s great to hear Vagaro has been a positive experience overall and that you’ve been able to confidently use the system—we’re always here if you need a hand along the way! CG Courtney G. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly recommend!" April 12, 2026 5.0 Pros I own a day spa and Vagaro has been great for us! Very affordable and offers lots of services. I especially love having my website through Vagaro! It was easy to design and is easy to modify when needed Cons I wish there was an easier way to move a client who has booked multiple appointments (example: underarm wax, bikini wax, leg wax) to another appointment time without having to move each individual appointment Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Vagaro had a more esthetic look and feel, with an easier online booking platform Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) They were too expensive and didn’t offer as many features Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has been a strong fit for your day spa, especially with the website builder, affordability, and overall feature set helping you run things smoothly. We also appreciate your feedback on moving multi-service appointments more efficiently—this is a great feature request and something we’ll share with our team for future improvements. CA Chalande A. Owner Consumer Services Used the software for: Less than 6 months ### "Like the software a lot" April 8, 2026 4.0 Overall experience has been good.customer service had been great and easy to get in contact with. Excited for more improvements Pros Customer support is easy and accessible whenever I need them. Easy to use, online booking is nice and easy as well. Scheduling is easy to manage. Cons Wish clients could book easier, wish they did not remove the booking percentage where you can control how much booking you want to be displayed to clients. Wish when you activate forms it came with file uptown without having to pay extra for clients to send pictures through form. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Vagaro I felt like Vagaro had what I was looking for with the forms. Review Source Response from Vagaro April 14, 2026 Glad to hear scheduling and online booking have been easy to manage and that our support team has been there when you need them. We’re also happy Vagaro had the form features you were looking for when making your decision. We hear your feedback on client booking flow, visibility controls, and form file uploads. That’s really helpful and we’ll share it with our team as we continue improving the experience. Appreciate you choosing Vagaro and sharing your thoughts with us! JB Julia B. Owner Esthetician Massage Therapist Retail Used the software for: 2+ years ### "Vagaro review" April 10, 2026 4.0 it's functional enough not to encourage me to seek a different software, definitely room for improvement like with anything Pros Pricing compared to other platforms, HIPAA compliant, easy to navigate, easy to get a hold of support staff Cons One main issue is the marketing email "queue", if I want to pre plan an email campaign, odds are it won't go out at the time specified. I would also like to see more customizable booking options e.g. deposits on specific appointments above a certain dollar amount, (not deposits or no deposits), restrict the amount of specific service appointments booked by number per day or week or month e.g. only book 10 massages per week, only book 3 facials per day etc Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square was becoming entirely too expensive Review Source JF Jasmine F. Barber Cosmetics Used the software for: 2+ years ### "Love Vagaro " April 18, 2026 4.0 Overall it’s very Easy to use on my end ,convenient for my clients ,very user friendly and priced fairly Pros I like that my Clients don’t need to have the app as well so makes it more convenient for them especially my senior clients Cons I don’t like that the app Lags a lot and force closes on me. Sometimes the date at the top will not match the actual calendar date Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Vagaro I didn’t like that booksy makes the client have the app not all clients like that Review Source Response from Vagaro April 21, 2026 Thanks for your feedback! We’re glad Vagaro has been easy to use and convenient for your clients, especially those who prefer not to use an app, and that you find it fairly priced. Regarding the app behavior you've described including the calendar, that’s not the experience we want for you. Please make sure you’re on the latest version, and if it continues, our support team is happy to help investigate. Our 24/7 team can be reached at support@vagaro.com | 925 464 1932 Ext. 2 We appreciate you taking the time to share your experience! John G. Owner and CFO Individual & Family Services Used the software for: Less than 6 months ### "Very disappointing." December 6, 2025 1.0 We really expected a lot of great things from Vagaro however the biggest complaint was due to the programs speed, (line-ups at the frontdesk waiting for screens to load) and not being able to "quickly" view a "full" receipt from a single client appointment. Pros Originally we liked the price and the online booking module. Also the look of the calendar. Customer support was quick and the support staff always very friendly and helpful. Cons Online program is very slow (line ups at front desk due to waiting on software pages to load. nothing to do with computer or internet speeds). Also crashed multiple times, especially when creating new appointments and changing pricing or service times. Beware... we had to get their free card reader for salon staff to clock in and out. We only subscribed to the program for 1 month. Upon cancelling our subscription we were charged and additional $140 (free card reader fee) I was told due to an early cancellation. Funny, I thought we could quit anytime. Apparently we found out we had to be with them for 1 year before you keep the card reader. They would not accept the reader and refund the fee if we returned it. The card reader is only listed as $69 new on shopify. Also, You can't see a report with the receipt total from a clients service. It can only be viewed as individual transactions. There are so many other problems to list. We switched to Mangomint only after using Vagaro for 1 month. Previous to this we've used Daysmart for the past 13 years and would have stayed however we needed a better platform for online booking. I would advise staying away from Vagaro. Mangomint has been spectacular. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Reason for choosing Vagaro My wife/salon partner really liked the look of the calendar and the software was suggested by another salon owner. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) We were looking for a better online booking platform Review Source Response from Vagaro December 9, 2025 Thank you for sharing such a detailed review—there’s a lot here that deserves a closer look so we can address each point accurately. The issues you mentioned, including slow loading times, freezing during checkout, login interruptions, and challenges when adjusting appointments, are not expected behavior. A direct account review will allow us to pinpoint whether this is device-related, network-related, or tied to specific settings on the account. You also mentioned the card reader fee being charged after a short subscription period, as well as limitations with viewing full receipts. These items are tied to specific policies and setup details, so reviewing your account history will help us confirm and identify whether anything was misapplied. Whenever you’re ready, our team can walk through everything with you at support@vagaro.com or 925-464-1932. We appreciate the chance to go point-by-point and work toward a smoother experience. AR Ana R. Manicurist Cosmetics Used the software for: 1-2 years ### "Get this app for your business " April 10, 2026 5.0 Im very happy with Vagaro. From the ease of booking both from my phone and clients online at their convenience all the way to their support when i had questions. Pros Convenient booking, helpful live person customer service, helpful text support, easy to navigate the app, i feel like its well worth the money. I love that i can take the card reader to off site jobs. Cons Sometimes it takes a couple tries to connect to the card reader but that's due to the wifi not the reader itself Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has made booking, payments, and support easy for you and your clients, especially on the go with off-site jobs. For the occasional card reader connection issue, that can sometimes be WiFi-related, and our team is always happy to help if you ever want a closer look. DR Dess R. Master Loctician - Owner Cosmetics Used the software for: 6-12 months ### "Absolutely Happy" April 13, 2026 5.0 Super customizable and very user friendly site to use. I am able to cover all of my clients needs on here. Pros Easy to use and very manageable. My clients love it better than the site I was previously using and that makes me happy. Cons There is absolutely no cons that possibly come to mind when I think of vagaro. I am so happy with the switch. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I needed an app that was more customizable so I could fit all of my clients needs Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has been easy to use, highly customizable, and a better fit for both you and your clients after your switch. We’re really glad it’s helping you cover all your clients’ needs and keep everything running smoothly. TD Traci D. Hairstylist Cosmetics Used the software for: 2+ years ### "User friendly " April 9, 2026 4.0 Been using it for 10+yrs and have Mostly good experience with it. Only a couple times that the system went down and wasn’t able to access my clients info. Pros Easy to use, user friendly. Can keep all of my clients stuff organized in one spot. There are many features to use on it. Cons If Vagaros system goes down I can’t access my clients stuff therefore I am Unable to work. It has thankfully only happened a few times. Review Source Response from Vagaro April 14, 2026 Great to hear you’ve had a mostly positive experience over 10+ years and that Vagaro has helped you keep everything organized in one place. Really glad it’s been easy to use and packed with helpful features for your business. We hear your concern around system access during downtime. Even occasional interruptions can be frustrating, and that feedback is important for us to share with our team. If you ever run into access issues, our support team is also here to help in real time. Appreciate your long-term trust and feedback! TB Tara B. Owner and Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Best software for small business!" April 10, 2026 5.0 I’ve always been very pleased with customer service when a question has come up. I highly recommend! Pros This software is user friendly, easy to navigate, and top tier customer support with quick responses! Cons In general I have no complaints. I do wish the cost of mass text messages was more affordable for small scale messages. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Vagaro Had everything I needed for the price that worked for me. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know the platform has been easy to navigate and that our support team has been quick and helpful whenever you’ve needed them. We hear your feedback on the cost of mass text messaging for smaller campaigns, that’s really helpful and we’ll share it with our team as we continue refining value for all business sizes. Really appreciate your recommendation and that Vagaro has been a strong fit compared to Square Point of Sale. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.