# Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vagaro the right Salon solution for you? Explore 3635 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3635) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Reviews of Vagaro Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews DB Diane B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The customer support is reliable and helpful, and the reporting and bookkeeping features make it easy to stay organized and keep track of performance. While the system can be a bit slow at times and the online store categories could be more customizable, the benefits definitely outweigh the drawbacks.“ April 10, 2026 AN Amanda N OwnerCosmetics, Self-employedUsed the software for: 1-2 years. “The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to collect fees to protect my business so that is an unfortunate side of it as well as I do not like that, you cannot customize the amount of a deposit per an appointment that it has to be a set amount per service.“ April 15, 2026 CT Courtney T Business OwnerCosmetics, Self-employedUsed the software for: Less than 6 months. “The platform helps streamline bookings, reduce no-shows with automated reminders, and keeps everything organized in one place.“ April 10, 2026 JH Julie H Owner and Licensed EstheticianHospitality, Self-employedUsed the software for: 1-2 years. “Every time I rebook a customer, I am forced to enter that it is a returning guest and Vagaro should have the intelligence to know that if I am "REBOOKING" a customer - to know that it is a repeat customer.“ April 13, 2026 Monica D OWNERE-Learning, 2 - 10 employeesUsed the software for: I used a free trial. “I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing, API, and other technical items, helped save time.“ January 4, 2026 JB Julia B Owner Esthetician Massage TherapistRetail, Self-employedUsed the software for: More than 2 years. “One main issue is the marketing email "queue", if I want to pre plan an email campaign, odds are it won't go out at the time specified.“ April 10, 2026 TM Tasha M CosmetologistConsumer Services, Self-employedUsed the software for: 1-2 years. “The automated reminders and confirmations are a huge plus—they save me time and reduce no-shows. And to top it off, the checkout process is quick and seamless.“ April 8, 2026 AW Ashley W Massage therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Sometimes it won’t allow my clients to leave a review even after a service also on booking part I don’t like how the available days are so light, not very bright“ April 10, 2026 ## Showing most helpful reviews Showing 1-25 of 3635 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Monica D. OWNER E-Learning Used the software for: I used a free trial ### "Getting Started with Vagaro" January 4, 2026 5.0 Overall, it's been a great few weeks. I am about to complete my setup for two different companies under one login, on one platform, streamlined with Vagaro's payment processing. Pros What I like most as a business owner is the value for money. While most other platforms charge large fees, Vagaro does not. Their customer support is amazing! While most other EMR customer support teams struggled to understand the obligations I have regarding patient care, they were more than willing to reschedule appointments. Their system's ease of use is beyond comparison. I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing, API, and other technical items, helped save time. So, for $23.99, I get a base plan, but I can add on and delete as my company's needs change! Most of their add-ons are just $10.00. I can use the domain that I have already purchased. Their widgets and links, as well as the software's look and feel, are very professional. They have helped me to create a trusted and branded look and feel for my services and products! Cons Nothing. I have not encountered anything that they aren't willing to work on or help me with. I asked that they help me set up SOAP notes, and they were more than willing to walk me through "another" FREE tutorial class! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Ease of use is important to me. I deal with patients all day. I don't want to fight with software. Review Source Response from Vagaro January 8, 2026 Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear that Vagaro’s flexibility, affordability, and ease of use have made a positive impact on your business—especially in a patient-focused environment. It’s great to know our support team, Vagaro University, and features like payments, integrations, and customization have helped streamline your setup across multiple companies. We truly appreciate your trust and are excited to continue supporting you as your business grows! TM Tasha M. Cosmetologist Consumer Services Used the software for: 1-2 years ### "Salon suit must have" April 8, 2026 5.0 I’m so glad I chose Vagaro—it truly makes my workday easier and more efficient. My clients love the convenience of online booking, and the seamless checkout process creates a smooth, professional experience from start to finish. Pros Vagaro is incredibly user-friendly and keeps my day running smoothly. It helps me stay organized with my appointments and client formulas all in one place, which is a game changer. I also love that my clients can easily book online at their convenience. The automated reminders and confirmations are a huge plus—they save me time and reduce no-shows. And to top it off, the checkout process is quick and seamless. Cons I wish it were easier to track retail sales and product usage. It doesn’t integrate well with other programs that offer these features. It would be great if it connected directly with suppliers, allowing me to order products with the click of a button instead of having to do it manually. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Easier to use and had other stylists recommend Review Source Response from Vagaro April 11, 2026 Thank you for sharing your experience, Tasha! We’re so glad to hear that Vagaro is helping you stay organized, streamline your day, and provide a smooth booking and checkout experience for your clients. We appreciate your feedback regarding retail tracking, product usage, and supplier integration. Insights like these are very helpful as we continue improving inventory management and exploring ways to enhance workflow efficiency. You're always welcome to submit a feature request as our team reviews these regularly. Here is the link to submit one: https://feedback.vagaro.com/forums/915991-feature-requests If you need assistance with optimizing your setup or navigating specific features, our Support team is always happy to help. Your can reach them at support@vagaro.com or call 925-464-1932 Ext. 2. Thank you again for your feedback. Happy booking! TE Ty E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro is a great place to start" April 10, 2026 3.0 Overall, I've had a very positive experience with the software and would recommend it to many people. However, I don't think it is the most suitable product on the market for my company, at the moment - particularly for schedule and appointment management, inventory, and online booking. Pros I love that the company has sped up its features/updates release cycle. I feel like it's constantly improving. There is a lot of value for the money. I also think Vagaro has an extremely intuitive and user-friendly interface. Cons As a natural hair care salon, I feel like the software makes it evident that the company does not understand our workflows and how they differ (significantly) from cut/color salons. As much as I love the software, this weakness really creates pain points that can't be overlooked or ignored. Additionally, I get frustrated with the fact that Vagaro uses features (i.e. referral tracking/rewards) for its own business, that it doesn't provide to its users. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[SalonIQ](https://www.capterra.com/p/128737/Salon-iQ/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I loved that there was a free trial. Once using the software during the free trial, it was so easy to use, and had a version of so many of the features we desired, that we stuck with it. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Needed a more comprehensive/robust system Review Source Response from Vagaro April 14, 2026 Love hearing that you’ve seen consistent improvements and that you find the platform intuitive and valuable overall. Great to know the free trial helped you get comfortable and see the range of features firsthand. We also really appreciate your detailed feedback around natural hair care workflows, as well as your thoughts on referral/rewards functionality. That’s really valuable insight and we’ll share it with our team as we continue improving the platform for different business types and specialties. Glad Vagaro has been a strong fit for your business overall, and thanks again for taking the time to share such thoughtful feedback! JG Jill G. Salon Owner Consumer Services Used the software for: 1-2 years ### "Salon owner review " April 8, 2026 4.0 I’m happy with Vagaro over all. Once you get use to it and all they offer it is very user friendly!! Pros I’m still learning all the things Vagaro offers. Everything is super user friendly and it makes my business run more smoothly. Cons I wish it was more affordable. You charge for everything you offer. That we can’t write our own memo in the text reminder. Service glitchy at time so I need to keep a secondary credit card machine. Needs to be a better way to void and refund. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro You had great salesmen. They convinced me to try Vagaro. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Because I needed my stylists to be able to hold credit cards for appointments without having a merchant ID. Salon iris didn’t offer this. Review Source Response from Vagaro April 14, 2026 Thank you for sharing such a detailed review—we really appreciate you taking the time to walk through your experience! It’s great to hear the platform is helping streamline your business and that you’re finding it user friendly as you continue learning all it offers. We also hear your feedback around pricing, customization in reminders, refunds/voids, and occasional processing consistency. Those are all valuable callouts. If you’re open to it, our team would love to walk through your current setup and show ways to optimize your workflow—there may be features or configurations that can help simplify some of those areas. You can reach us anytime at support@vagaro.com or 925-464-1932. We’re glad you chose Vagaro and appreciate you growing with us! DB Diane B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Vagaro Review" April 10, 2026 5.0 Overall, Vagaro has been a great tool for running my business. The customer support is reliable and helpful, and the reporting and bookkeeping features make it easy to stay organized and keep track of performance. While the system can be a bit slow at times and the online store categories could be more customizable, the benefits definitely outweigh the drawbacks. It’s a solid platform that supports both the day-to-day operations and long-term growth of my business. Pros I really enjoy using Vagaro, especially their customer support—it’s responsive, helpful, and makes a big difference when I need assistance. I also appreciate the wide range of reports and bookkeeping features. It makes tracking my business performance, income, and client data so much easier and more organized. Overall, it’s been a valuable tool for running my business efficiently. Cons What I like least about Vagaro is that it can be slow at times, which can be frustrating during a busy day. I also wish there were more flexibility with the online store categories—the current options don’t always fit my business needs, and having the ability to create more customized categories would make organizing products much easier. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing Vagaro Price point and ease of use for me and my clients Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) I recently switched from Fresha because of their 20% new client fee, which just didn’t make sense for my business long-term. As a small business owner, I work hard to build my brand and bring clients in, so giving up that much of each new booking really started to add up. Since switching to Vagaro, I’ve had a much better experience overall. I really appreciate the detailed reporting and bookkeeping features—it makes tracking my business performance and retail much easier and more organized. The only downsides I’ve noticed are that the system can be a bit slow at times, and I wish there were more customizable category options for the online store, as the current ones don’t always fit my needs. Overall, though, I’m happy with the switch. Vagaro gives me more control over my business without taking a percentage of my hard-earned clients, which makes a big difference. Review Source Response from Vagaro April 17, 2026 Thank you for such a detailed and thoughtful review! We’re glad to hear that our customer support, reporting, and bookkeeping tools have been valuable in helping you stay organized and manage your business effectively. We appreciate your feedback regarding system speed and online store customization. Insights like yours are important as we continue to enhance performance and expand flexibility within our features. It’s great to hear that Vagaro has been a strong fit for your business and supports both your daily operations and long-term growth. Thanks again for your continued support! KV Keyonda V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Vagaro Review" April 10, 2026 2.0 It’s been a hard switch from scheduling with Schedulicity. It’s hard to schedule an appointment with a deal you created. So I am doing more work.customer support is always there. But sometimes they can do nothing for new updates , just gotta stick around to see if it’s better. Pros It’s a known brand. Other businesses seem to like it. It looks very professional. It has a P.O.S. System no interested which makes things easier to day an all in one. Not to expensive. Cons My appointments don’t show up. They changed my billing with out asking. My clients have a hard time scheduling so I schedule them most of the time. Simple tasks take a long time. Hey share client info across other businesses. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) The company shut down and shifted us all who don’t leave to a Vagaro. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience and feedback. We’re glad you see value in the all-in-one platform and support team, and we understand the transition from another system can come with necessary adjustments. The concerns you mentioned such as appointments not appearing, billing changes, and client scheduling difficulties are important, and we’d like to take a closer look at your setup to better understand what’s happening. Regarding client information, Vagaro does not share client data across businesses, and we’re happy to clarify how that works. We recommend reaching out to our Support team at support@vagaro.com with the subject line ATTN CX or calling 925-464-1932 Ext. 2 so we can review these items with you directly and help improve your experience. KM Kenny M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro Title" April 10, 2026 3.0 It's been helpful for my business, but not without it's quirks and intermittent connectivity issues. Possibly looking for a replacement this year unfortunately. Pros All in one system (booking, payroll, credit card processing, etc). Mobile apps helpful for my providers. Cons Can't book a bundle using 2 different names (for example couples massage, it HAS to have one person's name on both). Register has been very finicky since last update as well. Paypro mini loses connection to paypro every day. Also cannot have 'preferred resources' for providers (Therapist A prefers Resource A, so book that first). Price is very expensive even after paying the credit card processing fees. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Square left a lot to be desired as far as package and membership management. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience and feedback. We’re glad to hear the all-in-one system and mobile tools have been helpful for managing your business and providers. We appreciate you highlighting areas such as bundle booking, resource preferences, register performance, and PayPro Mini connectivity. Insights like these are important as we continue to refine functionality and improve reliability across the platform. We also value your perspective on pricing and feature needs, as well as your comparison to previous systems. Thank you again for taking the time to share such detailed feedback on your experience with Vagaro. AB Antoinette B. Owner Cosmetics Used the software for: 6-12 months ### "Happy customer here" April 10, 2026 5.0 Overall, I’m happy I plan to have Vagaro for a long time. As long as they continue to support Stylist and Artist the way they do I will support them. Pros I like that it was not just a scheduling app, but it included marketing and CRM. It very much help support you becoming a better business because it includes those things that as a newer artist or stylist, you may not have thought of and as an older Artist and Stylist it just makes it easier so you’re able to do it even when you’re busy with clientele Cons I think what I like least about it is the queue. I feel like I will post a promo with a specific time but then by the time it gets put out it’s thrown off the whole time and it doesn’t allow me to edit like if I post something on Sunday to end on midnight, but it doesn’t go out until 9 PM. It’s too late. I also wish that they did more advertising or marketing around highlighting businesses to help us get more clientele. I’ve never received any clientele through the Vagaro app. Every client I’ve had has been one that I’ve pushed through myself. Switched from [Acuity PPM](https://www.capterra.com/p/183090/Acuity-PPM/) I was with acuity at another salon and I hated it. I switched because I wanted something that was easy. It offered all the services I want including subscription payment marketing in this worked. Review Source Response from Vagaro April 20, 2026 Love this! So great to hear Vagaro has helped support both the business and marketing side, making things easier whether you’re just starting out or managing a busy schedule. We also appreciate your feedback on the promo queue timing and visibility for client growth, our team would like to take a closer look at those areas for improvement. SH Shawn H. Therapist, Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Great features, could use more Customization options" April 10, 2026 3.0 I love the 24/7 customer service. That feature is fantastic and I think it will lead me to increasing my overall satisfaction with Vagaro Pros I like the customization features although I feel there could be more. I like some of the tools like booking widgets that allow for ease of scheduling. Cons I feel like some of the customization upgrades should be priced at a lower price for the monthly subscriptions. Maybe packages of upgrades such as allowing for sole proprietors to customize differently than multi-location companies. So I'm not having to pay $10 for this and $10 for that a month and eventually paying over 50 or $60 a month as a sole proprietor to use functions that I have no use for whereas a package that would include things like a waitlist or automatic customer replies for someone that doesn't have a front desk person would be amazing. Just leaning into what each industry user might need at different stages and points of the business Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I appreciated the 24/7 customer service. I also appreciated the longer free trial time as there was a lot of details to be able to work out to see if adding services and booking would work for me Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) The prior service did not offer enough customization for me Review Source AB Amanda B. Massage Therapist, Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I love Vagaro! " April 10, 2026 4.0 I’ve been using vagaro for 8-9 years now and I don’t think I’ve ever had to call customer service, and had very few frustrations. That’s saying something with today’s technology! Pros The ease of scheduling clients, the clean and concise look of the day, week or month calendar. And that it includes SMS reminders- it’s incredibly helpful! Cons That you have to pay extra for so many things including soap notes. As a massage therapist, I’d love to find a scheduling app that those are just included in the base price Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) The price was cheaper and it included the SMS reminders- big seller for me! Review Source Response from Vagaro April 20, 2026 Love this! So great to hear the scheduling, calendar layout, and SMS reminders have made such a difference for your workflow, especially over the past 8–9 years. We appreciate your feedback on SOAP notes and pricing. Just to note, basic SOAP notes are included in Vagaro, and custom SOAP notes do tie into our Forms add-on. Our team is always looking at ways to better support different industries like massage therapy. KM Kasey M. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Streamlined, Efficient, and Continuously Improving Experience for Providers" April 10, 2026 5.0 I’ve had an overall excellent experience using Vagaro, as it continues to evolve in ways that make my workflow more efficient and streamlined as a provider. Pros What I like about using Vagaro for my aesthetics business is how it brings everything I need into one place and makes my day run smoother. I can manage bookings, payments, client records, marketing, and inventory all within the same system, which saves me time and keeps things organized. The online scheduling and automated reminders help reduce no-shows and keep my schedule full, while flexible payment options make checkout easy for my clients. I also like how it tracks client preferences and treatment history so I can provide a more personalized, high-end experience. On top of that, the built-in marketing tools and reporting features help me grow my business and understand what’s working, all while giving me the flexibility to manage everything from my phone or tablet. Cons The platform can sometimes feel overwhelming due to the sheer number of tools and menus, which may require a learning curve to navigate efficiently. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Vagaro Easier to utilize as I am not very tech savvy. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been helping you run your aesthetics business more smoothly and keeping everything from bookings to marketing and client records in one place. We’re especially glad the automation, payments, and client history tools are helping you deliver that more personalized experience. We hear you on the platform feeling a bit overwhelming at times with the number of tools and menus, that’s really helpful feedback and we’ll share it with our team as we continue improving usability and navigation. Appreciate you choosing Vagaro over Jane for the ease of use, and we’re glad it’s continuing to evolve with your business needs! MW Madison W. Esthetician Consumer Services Used the software for: 1-2 years ### "Couldn’t rave more about vagaro!" April 10, 2026 5.0 I’ve used a couple other booking systems, and Vagaro has definitely been my favorite overall. It keeps everything organized and helps me run my business smoothly day to day. Pros Very easy to use! The interface is clean and makes booking, managing clients, and running my business seamless and efficient. Cons Can sometimes be glitchy, and certain features aren’t always the most user friendly for clients, especially when it comes to booking or navigating the system. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro The credit card reader perk upon signup and having my page displayed on vagaro if people looked me up! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Acuity didn’t have a built in POS system and aesthetic record was wayyy too complicated to use. Review Source Response from Vagaro April 14, 2026 Glad to hear Vagaro has been your favorite overall and that the clean interface is helping you keep bookings, clients, and day-to-day operations running smoothly. Great to know the POS setup and visibility on Vagaro were helpful factors in your switch as well. We hear your feedback on occasional glitches and the client booking experience feeling less intuitive at times. That’s really helpful and we’ll share it with our team as we continue improving usability on both sides. Appreciate you choosing Vagaro over GlossGenius and Acuity, and we’re happy it’s been a strong fit for your business! MS Matt S. Owner Cosmetics Used the software for: 6-12 months ### "Good bang for your buck " April 10, 2026 4.0 Overall- great bang for your buck! Highly recommend using the website builder tool and utilizing the online booking and shopping. Just make sure you are double checking everything after porting over from another company. Pros support is great- they really try to help. I also love how easy payroll is. Another great feature is the website Builder. Cons It was a difficult transition from Booker to Vagaro due to our memberships. Also you cannot charge a credit card processing fee, which is legal in our state. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro It was the all-in-one solution for what we needed Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was getting extremely expensive and having continue crashes Review Source Response from Vagaro April 14, 2026 Glad to hear support, payroll, and the website builder have been strong wins for your business, and that the all-in-one setup has been a good fit overall. We hear your feedback on the transition from Booker, especially around memberships and the challenges that came with moving systems. We also appreciate your note on credit card processing fees, that’s helpful context and we’ll share it with our team. Really appreciate the tip for others on double-checking data after a port, and we’re glad Vagaro has been a great value compared to your previous platform! AS Arne S. Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "The Best Choice for Solo Estis" April 10, 2026 4.0 Pros Vagaro has a fairly easy interface for clients and providers alike. There are so many features to help keep your business flowing and increase visibility. I particularly love how seamlessly my website integrates with my booking site. Also the customer service and availability of representatives is top tier, I love that I can call and get someone knowledgeable on the phone whenever I run into am issue. Cons The pricing is still something that I struggle to accept. While the à la carte model is beneficial, the features that are optional I find are necessary to add and it increases the pricing exponentially, not even including the processing fees. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I needed significantly more features to ensure my system worked without micromanaging Review Source Response from Vagaro April 14, 2026 ad to hear the interface has been easy for both you and your clients, and that your website and booking integration has been working seamlessly. We’re also really happy to hear our support team has been there when you need help and that you’ve had strong experiences with them. We hear your feedback on pricing and how the à la carte structure can add up when you need multiple features plus processing fees. That’s really valuable insight and we’ll share it with our team. Appreciate you choosing Vagaro to support a more fully featured, hands-off system for your business! SF Stacey F. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Over a decade of growth with VAGARO" October 9, 2025 5.0 My overall experience with VAGRO has been exceptional. I’ve been a loyal user for over a decade—starting with scheduling and payments and now using it for my website, marketing, forms, inventory, payroll, and analytics. VAGARO has helped me grow my business and brand by leaps and bounds. Pros What I love most about VAGARO is its ease and affordability for small business owners like me. It’s given me the tools and resources to both launch and scale my service-based business with confidence and professionalism. Cons What I like least about VAGARO is that occasionally, after a new update on the mobile app or desktop, there can be brief delays or minor glitches. However, these are usually temporary and quickly resolved. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Vagaro I chose VAGARO over other products based on the price, features, and ease of use. Review Source Response from Vagaro October 14, 2025 We truly appreciate your loyalty and thoughtful feedback! 💜 It’s amazing to hear how Vagaro has supported your business growth over the years from scheduling and payments to marketing and payroll. We’re so glad it’s been a valuable tool for your success, and we’ll continue working to improve performance with every update. aD ashley D. massage therapist Hospital & Health Care Used the software for: 1-2 years ### "good for small to medium businesses" April 10, 2026 4.0 It's been good. They occasionally have connectivity issues but seem to tackle them quickly. I appreciate the integrations and the ability to turn off and on features whenever you'd like. Pros Vagaro let's me pick and choose what features I need for my business. Scheduling, managing clients, and managing employees is so efficient and just... easy. Customer support is responsive and knowledgeable as well. No waiting for someone else to get a supervisor, they just know. Cons Booking online isn't as easy as Gloss Genius and Boulevard. They seem to have an internal feature for easily connecting to the client's account so they don't have to remember a password and login for ONE MORE THING. Very convenient. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Vagaro Vagaro had the most bang for the buck, amd then beat prioritization of features I needed. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Vagaro just offered more features for a comparable price. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been making scheduling, client management, and team management feel simple and efficient, and that our support team has been responsive and knowledgeable when you need them. We hear your feedback on the online booking flow and the login experience compared to other platforms like GlossGenius and Boulevard. That’s really helpful insight, and we’ll share it with our team as we continue improving ease of access for clients. Appreciate you choosing Vagaro for the value and flexibility, and we’re glad the ability to turn features on and off has been a good fit for your business! EP Erin P. Esthetician Consumer Services Used the software for: 1-2 years ### "Overall Great App!" April 11, 2026 4.0 Overall I would give it an 8/10 for overall usefulness and performance! The glitches make it difficult at times but it is still totally worth it. We’re just hopeful they’ll continue to improve. Simplifying it for ease of use with settings would be helpful too! Pros The ease of client management, online booking, and a great value for our money are all factors that we love about using Vagaro! Cons The app is glitchy and slow at times. This makes it less helpful as a work tool and very frustrating when we cannot rely on it. Alternatives considered [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro We had personal recommendations to try Vagaro over the others from friends and business owners that had used it. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that client management, online booking, and overall value have made Vagaro a helpful tool for your business, especially with recommendations from other owners. We also appreciate your feedback on performance and ease of use settings, our team would like to take a closer look at those areas for improvement. NC Nicky C. MANAGER Cosmetics Used the software for: 2+ years ### "Worst Rent Collection Feature " April 12, 2026 3.0 Other than RENT COLLECTION never works, i love vagaro and wouldn't trade it for the world.. The platform is very useful Pros Everything except RENT COLLECTION! This is the best platform out and we've tried plenty of them.. Vagaro has everything we need, although the rent collection for employee to add their info never works Cons Rent collection request for employee to add credit card never works, its very frustrating and this has been going on for years. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Misunderstanding of our business... It was never explained why they stopped our card proce3 Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has been such a strong all-in-one platform for your business and that it continues to meet your needs overall. We also really appreciate your feedback on rent collection for employees. Our team would like to take a closer look at what’s been happening there and help get this working as intended for you—please reach out to support@vagaro.com or 925-464-1932 so we can investigate this with you directly. VA Valentina A. Owner Consumer Services Used the software for: 6-12 months ### "Great platform if it actually works for you " December 5, 2025 3.0 My spa used vagaro for a full year and we couldn't wait to switch. While Vagaro offers many features, they up charge for everything and their software is not reliable. The constant bugs with the platform made us eventually switch to Mangomint which we have been very happy with! Pros We liked that it was very customizable and also liked that the business gets like a "profile" and the visible reviews were a plus. It was easy for my staff to use as well and it did have a lot of features which were helpful for the business. Cons I had constant issues with Vagaro glitching with certain features but the most frustrating one was online booking on the clients end. Many times clients were unable to book an appointment, the website would crash or they'd get an error message. They would send screenshots so I knew it wasn't user error. This happened frequently enough that I questioned if I was losing new business. Clients also had issues logging into their account, or their appointments not showing up on their account, and yes, we would verify that they were using the correct login. I knew other spa owners that had issues as well with both of these problems mentioned. The platform also looked outdated and the client facing software is clunky and frustrating to use. We had other issues but this was the biggest pain point which caused us to switch. Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Vagaro offered more features and reports than gloss genius and seemed more robust for a multi-provider spa Review Source Response from Vagaro December 8, 2025 Thank you for taking the time to share such detailed feedback. We’re glad to hear that the customization options, business profiles, visible reviews, and staff ease-of-use were valuable to your team. Regarding the challenges you experienced with online booking and account access, our team is continuously working on platform improvements, and feedback like yours helps highlight areas that need attention. If you’re open to it, we’d appreciate the chance to review the screenshots and issues your clients encountered so we can ensure they’re fully addressed. You can reach our support team directly at support@vagaro.com We understand that reliability plays a major role when choosing software for your business, and we’re committed to strengthening both the client-facing and backend experience. Your insights are extremely helpful as we continue making updates and enhancements. Thank you again for sharing your experience. MC Morgan C. Hair stylist Consumer Services Used the software for: 2+ years ### "Vagaro review " April 8, 2026 4.0 I would give it a 7 out of 10— worst timing when it decides not to work or someone is working on the back end of it… Pros The look of it and some features. Cost is good—— popular enough so people use it for multiple businesses. Cons Not enough updates- not accurate when running numbers etc. just overall could be more user friendly. Alternatives considered [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Vagaro I had it at another salon— so I know it already Review Source Response from Vagaro April 10, 2026 Thank you for sharing your feedback, Morgan. We’re glad to hear you value the look of the platform, its features, cost, and the ability to use it across multiple businesses. We also appreciate your notes around updates, accuracy of reporting, and overall usability. We recommend reaching out to our Support team about numbers not reflecting correctly or any unintended app behavior. The team is happy to take a closer look with you and assist directly. You can reach out to support@vagaro.com or call 925-464-1932 Ext. 2. Happy booking! JA Jamilah A. Stylist Health, Wellness and Fitness Used the software for: 2+ years ### "It’s my point of view" April 8, 2026 4.0 I’ve been with vagaro for over seven years and I have been pleased with them for the most of them. So I give them a GOOD JOB Pros From jump I loved the price of the service. You pay for what you need and can adjust it as your business grew. I also like the templates that help with email marketing, gift cards, and the vagaro community with daily deals. It helps keep new business coming in. Cons The main thing that I never really liked was how hard it is to change or update client information when they created the account. A lot of times the client doesn’t remember how they did it and forget passwords so they wind up creating multiple accounts. I also get complaints that the booking system is difficult for the customer. I just think it’s too many steps for them and they would like an easier process but in the end it gets the job done. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Lower cost for my business. That helped alot Review Source Response from Vagaro April 10, 2026 First of all, thank you for your continued support and for being with Vagaro for over seven years, Jamilah! We’re glad to hear you value the flexible pricing, marketing templates, gift cards, and that these tools have helped bring in new business. We also appreciate your feedback regarding client account updates, duplicate profiles, and the booking process experience. Insights like these are very helpful as we continue improving usability and simplifying workflows for both businesses and their clients. We recommend reaching out to our Support team for assistance with managing client records and optimizing your booking setup. Simply reach out to support@vagaro.com or call 925-464-1932 Ext. 2. and a team member will be happy to assist. Happy booking! SB Sherri B. Owner stylist Accounting Used the software for: 2+ years ### "Happy with Vagaro" April 9, 2026 5.0 Good value. Customer support is always very helpful. One time all the salon had trouble and in the recording said they had a problem. That was helpful Pros I love that clients get a text/ email when you book appt and a reminder for appointment. Something I don’t need to do Cons I can’t make the words bigger. They go longer which doesn’t help US border line blind people. I would like to stretch it so it all is larger words Review Source Response from Vagaro April 14, 2026 Love hearing that the appointment texts and reminders are making things easier for you and helping take a task off your plate. We also hear you on the text size and readability. Being able to adjust or enlarge text for better visibility is really important and that’s helpful feedback we’ll share with our team. Glad support has been helpful when you’ve needed it and that system updates were communicated clearly during downtime. We appreciate you sharing your experience! LS Lynn S. Owner esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Glad I found it" April 10, 2026 5.0 I wouldn’t trade it for the world! It’s perfect for my needs and also has growing brand recognition in the spa industry and is trusted . Pros Vagaro integrated seamlessly with my bookkeeping software . It is easy to navigate and managing the back end is handled easily with their tutorials . I can keep all my client purchases and notes in one place as well as uploading any photos or documentation. Employee onboarding is very easy and o it takes minutes. Cons The clients complain there’s too many steps to logging in to use it on their end. I wish they could figure out a way to make it quicker and avoid an actual password interface. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Too difficult and no quick books integration Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has integrated smoothly with your bookkeeping software and made managing clients, notes, and onboarding simple and efficient for your team. We also appreciate your feedback on the client login experience, our team would like to take a closer look at ways to make that process quicker and more seamless. CE Carissa E. Esthetician Individual & Family Services Used the software for: 2+ years ### "Luxe Features meet Technical Glitches" April 10, 2026 5.0 My experience with Vagaro Pro has been a mix of professional organization and technical frustration. While it serves as the "brain" of my business, the relationship with the software has become increasingly strained due to its impact on your clients. Pros The "Vagaro Pro" app is the powerhouse. It allows you to manage your entire business from a smartphone. While the dashboard is clean, the sheer volume of settings can feel overwhelming at first. However, once you’ve set your working hours and services, the day-to-day calendar management is intuitive, featuring "drag-and-drop" rescheduling. Cons A common and significant complaint is that the online booking interface for clients can be temperamental. Users often report the system "acting up" during the final stages of the process—sometimes timing out or failing to process the final confirmation. Review Source Response from Vagaro April 13, 2026 Thank you for taking the time to share your feedback. We’re glad to hear Vagaro is helping you stay organized and manage your business efficiently. We understand how frustrating it can be when clients experience issues during booking. This is not the experience we aim to deliver. If this happens again, please reach out to our support team at support@vagaro.com or call 925-464-1932 Ext. 2 so we can assist right away. US Usama S. Chief Operating Officer Information Technology and Services Used the software for: 2+ years ### "Mostly runs all the time" May 13, 2026 5.0 The system prevents billing from becoming a huge mess with auto-billing. Shocked to find that the AI Bot actually booked a customers session by itself today. Decades worth of information in here so it helps keep everything somewhat organized. Pros Does its basic job fairly well when checking students in to the yoga classes. Shows each person's class schedule on a calendar and I do not have to worry about remembering what we are scheduled to do. Wifi went out today but surprisingly the payments worked fine. Relieved the staff learned to use the dashboard as I did not want to tell them again. Cons Vagaro App is also very frustrating as booking a recurring appointment is an extreme amount of work. The trainers always complain about using this app. Extremely upset I cannot put internal staff notes that clients will see as it makes our studio appear unprofessional. Support told me "that's how it works" and that was extremely helpful, NOT. Review Source Response from Vagaro May 15, 2026 Thank you for sharing your feedback. We’re glad Vagaro has helped simplify scheduling, auto-billing, and organization for your studio, and that features like the AI Booking Bot and payment processing have been helpful for your team. We also appreciate your honest feedback regarding recurring appointments, trainer usability, and staff notes visibility. We understand how important efficiency and professionalism are in a busy studio environment, and your comments help us identify areas where we can continue improving both the app experience and communication tools. We truly value your input and appreciate you taking the time to share your experience. 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