# Vagaro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Vagaro Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more. Source: https://www.capterra.com/p/153752/Vagaro --- # Vagaro Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vagaro ## What is Vagaro? Vagaro® beauty, wellness & fitness appointment scheduling software makes managing your busy scheduling easier. Trusted by +220,000 beauty & wellness professionals like you! Manage appointments from your computer or phone and manage clients from anywhere. Get booked on our FREE marketplace, where millions of people are looking for services like yours. Send automated reminders & emails. Securely process payments. Start your FREE 1 month trial. ## What is Vagaro used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Salon](https://www.capterra.com/salon-software/)[Scheduling](https://www.capterra.com/scheduling-software/) Recognitions Shortlist Overall rating Based on 3,638 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 2% Pros & cons Streamlined business operations Automated client communication tools Frequent technical disruptions Limited and inflexible payment options Starting price $23.99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Chiropractic / 2026 - Medical Spa / 2026 - Mental Health / 2026 - Physical Therapy / 2026 - Scheduling / 2026 - Appointment Reminder / 2025 - Barbershop / 2025 - Club Management / 2025 - Gym Management / 2025 - Membership Management / 2025 - Salon / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Vagaro alternatives Highest Rated [4.9 (318)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (510)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (611)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.8 (1,446)](https://www.capterra.com/p/142138/Shedul-com/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) ## FAQs about Vagaro Overview ### What problems does Vagaro solve? Vagaro solves time-consuming appointment coordination, no-shows, double bookings, and scattered client records by combining self-booking, automated text and email reminders, scheduling, payments, notes, and reporting in one system. Salon, spa, massage, fitness, and other service-based owners and front-desk teams benefit most from smoother daily operations and fewer phone calls. Answer based on 1539 reviews Overview ### Which roles and teams benefit most from Vagaro? Vagaro is most used by salon and spa owners, independent beauty professionals, and front-desk or studio managers who need to run daily operations efficiently. Stylists, estheticians, cosmetologists, and massage therapists use it to manage appointments, client records, and payments, while owners and executives rely on it for scheduling visibility, staff coordination, and business performance tracking. Answer based on 3246 reviews Overview ### What company size and industries is Vagaro built for? Vagaro serves small businesses first, with 95% of reviewers from that segment, especially in Health, Wellness and Fitness at 28%. It also fits Cosmetics at 20% and Consumer Services at 16%, while supporting salons, spas, fitness studios, chiropractors, pet grooming, and other service businesses from solo pros to multi-location enterprises. Answer based on 3634 reviews Features and Usability ### What are the key features of Vagaro? Vagaro includes core scheduling features like appointment scheduling, online booking, calendar management, and automated confirmations and reminders. Reviewers also focus on client management, including client profiles and notes, plus payment processing and POS. Differentiating features include mobile apps, marketing tools such as email and SMS marketing, and wait list management. Answer based on 953 reviews Pricing ### How much does it cost and what fees or limitations are included? Vagaro starts at $23.99/month for the One Location plan for one user or bookable calendar, and a free trial is available. Reviewers often call it affordable for solo operators and startups, but some report extra monthly charges for add-ons, customization, or processing-related features, and mixed customer service. Answer based on 678 reviews Integrations ### Which third-party tools and platforms does Vagaro integrate with? Vagaro integrates with 10 third-party tools and platforms, including Google Calendar and Microsoft Outlook for calendar sync, Instagram and Meta for Business for social booking, Gusto and QuickBooks Online for payroll and accounting, plus Microsoft Excel, WordPress, Xero, and Zoom Workplace. Answer based on 326 reviews Getting Started and Support ### How easy is it to onboard and train a team on Vagaro? Vagaro is generally quick to onboard for small teams and independent service providers, with live online sessions, webinars, videos, documentation, and in-person training available. Reviewers say everyday booking tasks are easy to learn, while admins, nontechnical users, and teams setting up complex services, inventory, or integrations may need more time and support. Answer based on 343 reviews Getting Started and Support ### What customer support options does Vagaro offer, and how do users rate the experience? Vagaro offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, knowledgeable, and effective, especially through live chat and phone. Some reviewers, however, report frustrating issue resolution for billing, forms, and technical problems that can take repeated follow-up. Answer based on 953 reviews ## Who uses Vagaro? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 271 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 271 reviews Administrative 19% Administrative 19% Entrepreneurs/ Owners 14% Health & Medical 11% Creative & Design 6% Others 48% Top industries Based on 271 reviews Health, Wellness and Fitness 49% Cosmetics 27% Consumer Services 15% Retail 5% Other 4% ## Pros and Cons Streamlined business operations 94% positive reviews out of 718 Most users report ease of use simplifies business management, saving time and reducing operational complexity. Frequent technical disruptions 69% negative reviews out of 372 Most users comment that bugs and issues cause crashes, slowdowns, and interruptions, negatively impacting business operations. John C Owner, 2 - 10 employees. "There are so many bugs and glitches that it's very hard to actually use the software." Automated client communication tools 93% positive reviews out of 198 Most reviewers find appointment reminders minimize no-shows, save time, and improve client scheduling reliability. Elise W Esthetician, 1 employee. "The online booking and appointment reminders are amazing and save me so much valuable time! And having access to my business data at just the click of a button is amazing." Limited and inflexible payment options 50% negative reviews out of 252 Some users say payment processing lacks customization, alternative methods, and creates challenges reconciling transactions and payroll. Shannon B Cosmetologist, 1 employee. "I won't get my money deposited until almost noon the next day! And I cant see the amount being deposited once its in process." Consistently intuitive user experience 95% positive reviews out of 132 Most reviewers describe the user interface as highly intuitive, making daily business tasks straightforward and efficient. Complicated and restrictive card handling 60% negative reviews out of 209 Some reviewers describe credit card processing as confusing, with extra fees, hardware problems, and limited payment flexibility. Matt J Chiropractor, 1 employee. "The credit card processor did not connect well to multiple devices, and so I cancelled it." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.6 (679) 64.95% of 679 reviewers that rated this feature as important or highly important You get 24/7 online booking, letting clients schedule, reschedule, or cancel appointments themselves. Reviewers appreciate the convenience, time savings, and control it provides, though some mention the interface could be more attractive and wish for fewer required steps for new clients. Mobile Access 4.7 (624) 58.65% of 624 reviewers that rated this feature as important or highly important Vagaro gives you full access to scheduling, booking, and business management from any mobile device. Reviewers indicate the mobile app is convenient, reliable, and mirrors desktop functionality, making it easy to manage appointments on the go for both staff and clients. Confirmations/Reminders 4.7 (610) 63.11% of 610 reviewers that rated this feature as important or highly important Vagaro offers automatic confirmations and reminders via text and email, helping you reduce no-shows and save time. Reviewers appreciate the customizable notifications, multiple reminders, and that clients can confirm or reschedule, though some mention occasional issues with appointment changes. Calendar Management 4.6 (449) 64.14% of 449 reviewers that rated this feature as important or highly important This aspect helps you organize appointments, manage multiple staff, and view schedules at a glance. Some reviewers find the calendar easy to use, color-coded, and accessible from any device, with integrations to Outlook and Google, though a few wish for broader calendar sync options. Appointment Scheduling 4.7 (348) 65.52% of 348 reviewers that rated this feature as important or highly important With this capability, you can easily schedule, adjust, and manage appointments for yourself and your clients. Users think the process is intuitive and efficient on both mobile and desktop, though some mention minor glitches and wish for easier profile creation for clients. Appointment Management 4.7 (363) 71.35% of 363 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Vagaro 229 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Stored list of contacts and groups Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage various aspects of appointments including booking, rescheduling, canceling With this capability, you can easily schedule, adjust, and manage appointments for yourself and your clients. Users think the process is intuitive and efficient on both mobile and desktop, though some mention minor glitches and wish for easier profile creation for clients. Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups A record of all activities within the system, including user access, changes made, etc. Automatically saves entered text/data Automatically create schedules based on business needs or employee availability and qualifications Automatically generates text by applying artificial intelligence to user input Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Before and after photos of procedure(s) Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Offer to rent a booth to freelance professionals This aspect helps you organize appointments, manage multiple staff, and view schedules at a glance. Some reviewers find the calendar easy to use, color-coded, and accessible from any device, with integrations to Outlook and Google, though a few wish for broader calendar sync options. Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Monitor service demand and performance to plan for adequate resources that meet business needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Create and schedule group classes, recurring appointments, and private sessions, etc. Online registration for classes Schedule in-person or online classes Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Record client information and feedback Provides a channel for team members to share media files, communicate, and work together A way to visually represent data where different categories of items are marked with different colors Tracking, calculating, and paying commissions and earnings to employees Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Manages compensation such as salary, bonus, and benefits processes, aligning with policies Track and manage adherence to policies for any service, product, process, or supplier Vagaro offers automatic confirmations and reminders via text and email, helping you reduce no-shows and save time. Reviewers appreciate the customizable notifications, multiple reminders, and that clients can confirm or reschedule, though some mention occasional issues with appointment changes. A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. Manage user consent requests and documents Centralized database of stakeholders and their contact information such as names, address, phone number etc. Designing, storing and cataloging costumes with client information, including assignments, sizes and prices Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Platform for customers to directly manage their appointments and profile Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Accept and process credit/debit card transactions Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Track and collect membership dues Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Digital forms that are shared and accessed online Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Tracks the time an employee has worked Create and securely store digital patient records Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Generate reports to assess the financial performance of an organization Administer standardized fitness assessments to gauge current fitness level Create custom workout plans for your clients based on their specific goals Specific use for barbershops Serves chiropractic practices Designed for dance studios Intended for sports & fitness gyms For martial arts classes and studios Designed for medical spas Designed specifically for physical therapy practices Specific for use in spas and salons Designed for small businesses Designed for yoga and pilates studios Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Use AI to generate content in the form of text, images, videos, etc. Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Establish measurable goals and objectives and track their progress over a specific period of time Automatically find mutually available meeting time slots across multiple calendars Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Designed for trainers who offer online and in-person sessions Transactions that typically involve face-to-face interactions between the payer and the payee Designed for trainers who offer in-person sessions Manage the instructor/teacher's schedule, tasks, responsibilities Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Manage billing and payments for a healthcare provider Accounts held by members of an organization Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Comprehensive list that contains information and details of all the members associated with a particular organization or group Online gateway through which members can access/update personal information Handle various types of membership based on groupings Database of members to track personal information of individuals and families Conveniently automatically renew memberships at the end of subscriptions Match mentors and mentees through self-matching, admin-led matching, or automatically based on skills, interests and other parameters Vagaro gives you full access to scheduling, booking, and business management from any mobile device. Reviewers indicate the mobile app is convenient, reliable, and mirrors desktop functionality, making it easy to manage appointments on the go for both staff and clients. Notifications via mobile devices Access the system via a mobile application Make reservations on the go through a mobile device Mobile pet grooming business that can work from different locations Clients can submit payments via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Process payments via multiple modes directly through the application Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Track and monitor patient no-show rates Create customized diets based on each of your client's needs You get 24/7 online booking, letting clients schedule, reschedule, or cancel appointments themselves. Reviewers appreciate the convenience, time savings, and control it provides, though some mention the interface could be more attractive and wish for fewer required steps for new clients. Accept and process online payment transactions Real-time registration over the web Website through which businesses can sell goods or services over the internet Designed for trainers who offer online sessions Allow customers to make a partial payment on an invoice and track remaining debt Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Integration with payment gateways to facilitate online transactions Accept, record, and reconcile financial transactions Track and process employee payroll (salaries, wages, etc.) and commissions on sales Manage employee salary processes, data, taxes, and records administration efficiently View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Saves and tracks pet birthdays For pet grooming businesses Track and organize physician schedules and pertinent information Accept and process customer payments for products or services using hardware and software Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Ability to link barcodes or serial numbers with specific items for identification Customizable notes that help healthcare professionals document and track patient progress Reporting on how each user, task or process has advanced since its initiation Design, communicate, and distribute incentives to perform a specific action Create, send, and track purchase orders and their statuses Trigger clickable pop-up messages Ratings/Reviews Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the rescheduling of appointments Allocate and manage resources, such as employees, equipment, facilities, and other assets Point or incentive based programs loyalty programs designed to increase customer engagement Set & manage permission levels based on user roles and restrict access to only authorized individuals Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria At least a username and password is required to access the system Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Private client session notes for coaching, therapy, etc. Send promotional campaigns or transactional messages via text messages Send messages via SMS Reminders sent via SMS/text message Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Schedule shifts for staff/employees, track hours worked, and manage staff payroll Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly Track the status over time for a request, process, asset, or transaction Database of students to track personal information of individuals and families Gauge satisfaction and receive information for improvement and success Track and manage the scheduling of tasks Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes Track the amount of time spent on a job or task Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Sell multiple treatments together as a set Create treatment plans that document interventions and outcomes to track patient progress Record, update and manage waiting lists Track the position in queue in real-time Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (3,550) 4.5 Based on 3,550 reviews ## Pricing Value for money 4.6 (3247) Free Trial [View pricing plan details](https://www.capterra.com/p/153752/Vagaro/pricing/) One Location $23.99 Flat Rate,Per Month It includes: - 1,000 free email marketing messages to send each month - 24/7 Live phone, email & chat support with free training - Free listing with unlimited daily deals and bookings on the Vagaro Marketplace - Free transfer of all your data from any software - Business & Employee Booking Widget Value for money 4.6 (3,247) 4.6 Based on 3,247 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Gusto](https://www.capterra.com/p/131882/Gusto/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (3265) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (3,265) 4.6 Based on 3,265 reviews ## User reviews Overall rating 4.7 Based on 3,638 reviews Filter by rating 5(2803) 4(625) 3(120) 2(40) 1(50) Mentioned topic Sorted by most recent DK Donna K. Owner Health, Wellness and Fitness ### "Love, love, love Vagaro!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 2, 2026 It has been positive and usually I can find answers in the programs help areas regarding any issues. Pros It is easy to use and continues to add features that are extremely helpful in running my business. Scheduling is easy and having reminders sent to customers is so helpful. There are great tools to utilize such as forms that you can create and customize to fit the needs of your business. They have great customer support and follow-up. The value for your money is worth every dollar spent and you can upgrades, if you want. It leaves you to make key decisions on features if you want them. You are not forced into having features you won't utilize. I have been using Vagaro since 2016 and will continue to do so. You won't be sorry!!! Cons That you need to pay extra on top of regular charges to get your deposit sooner. I also wish the new website was easier to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS tawana s. Estheticain Health, Wellness and Fitness ### "Great POS system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2026 I am completely happy with the choice I've made by choosing vagaro. The system have been of great use. Pros vagary is a very affordable software. I love how it's easy to reach customer service and get help. The software has been a great upgrade for my growing business; with all the different features, I am pleased with the aesthetic of it. Cons I have no complaints. by far one of the best POS systems out there. I tell my friends about them all the time. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) to grow my business. to have more features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2026 Thank you for your wonderful feedback! We’re so glad to hear Vagaro has been a great upgrade for your growing business and that you’re enjoying the features and ease of support. We love hearing from you and would like to offer you a complimentary private session with one of our experts, where you can learn how to get even more out of Vagaro. Go to mysite.vagaro.com/vagarouniversity to book your General One-on-One session under Training and Membership, using the promo code COMMUNITY. Hope to see you there! TE Tanya E. Owner stylist Consumer Services ### "Good for the money " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 1, 2026 Pros Ease of use and scheduling. The ability to slide appointments up and back without having to click on to edit was quick and convenient Cons You had to pay for text messages. In this day and time everyone texts so sending out a mass text shouldn’t cost extra Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2026 Thank you for sharing your feedback! We’re glad to hear you find Vagaro easy to use and that you appreciate the ability to quickly adjust appointment times. We understand your concern about text messaging costs. We know how important SMS communication is in today’s world, and we appreciate you highlighting this. We’re always happy to review pricing plans with you. Our team will ensure you’re getting the full value from the plan you choose. You can reach out to support@vagaro.com or call 925-464-1932 Ext. 2. and a member of our team can assist. Carlos B. Owner Cosmetics ### "Good for Solo Stylists, NOT for Multi-Location Salons" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 May 20, 2026 Vagaro may work well for independent suite renters, solo stylists, or smaller studio environments where operational demands are simpler and downtime impacts fewer people. The platform has features that can be useful in those settings. However, from a true multi-location business operations standpoint, our experience has been very different. When managing multiple teams, front desk staff, schedules, client communication, and payment processing across locations, reliability, flexibility, and offline accessibility become critical. Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests. Pros User-friendly interface and can work well for independent suite renters, solo stylists, or smaller studio environments. Cons Extremely disappointed with and the lack of transparency surrounding support, hardware compatibility, and overall system reliability. We invested in the PayPro & Go system based on how it was marketed "as a seamless front desk and mobile checkout solution designed to scale with and support growing businesses." Unfortunately, our experience has been very different. After purchasing the hardware, we quickly discovered that the system is highly restrictive and essentially locked down, limiting our ability to integrate additional front desk accessories and hardware. This was not clearly communicated during the sales process and did not align with the flexibility and scalability that were presented to us. What made the situation even more frustrating was learning about the strict no-return policy only after realizing the hardware would not meet our operational needs. We were left with a costly setup that does not function the way we were led to expect. The reliability issues have been even more concerning. System status updates frequently indicate that services are operational when, in reality, there are significant disruptions. When the platform experiences outages, there is virtually no offline functionality available. Staff lose reliable access to calendars, appointment details, client notes, and payment processing. For businesses that rely heavily on scheduling software to operate efficiently throughout the day, this creates major operational challenges. As a multi-location salon business, outages like these are far more than a minor inconvenience. They can disrupt operations across multiple teams and locations for an entire day. When your business depends on software for scheduling, client management, and payments, there should be a dependable backup or offline mode available. From a true multi-location business operations standpoint, our experience has been very different. When managing multiple teams, front desk staff, schedules, client communication, and payment processing across locations, reliability, flexibility, and offline accessibility become critical. Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests. Support has also been disappointing. Responses are often vague, information is inconsistent, and there seems to be very little accountability when trying to resolve ongoing issues. We expected transparency, flexibility, and dependable support from a company positioning itself as an all-in-one business solution. Instead, our experience has felt restrictive, misleading, and deeply frustrating. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reasons for choosing Vagaro While evaluating salon software, we also considered several other platforms alongside our primary options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2026 Thank you for taking the time to share such detailed feedback about your experience. We understand the challenges that can come with managing a multi-location business and how important reliability, clear communication, and operational flexibility are in those environments. We appreciate you acknowledging the areas that have worked well for smaller teams while also sharing where your experience has fallen short for your business needs. Feedback like this is valuable and helps provide additional insight into the needs of larger operations and front desk workflows. We’d also like to note that purchases made through Vagaro are subject to agreed-upon terms and policies at the time of purchase, including the applicable return policy for hardware products. We’d welcome the opportunity to continue the conversation and review any ongoing concerns with your setup, hardware, or workflows further. Please feel free to contact support@vagaro.com or call 925-464-1932 Ext. 2. YL Yesenia L. data entry Internet ### "use vargo for all you needs " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 18, 2026 i liked that it was quick and easy to find any business i need in my city and book appointments so quickly on my phone Pros i liked that it was quick and easy to find any business i need in my city and book appointments so quickly on my phone. Cons sometimes it can be a little tricky to make an appointments, but that could be because of how popular the location is. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2026 Thank you for your feedback! We’re happy to hear you’ve found Vagaro quick and convenient for discovering local businesses and booking appointments right from your phone. We also appreciate your comments about the booking experience and will continue working to make scheduling as smooth and seamless as possible. Thanks again for your support! NW Nicole W. Human Resources Manager Non-Profit Organization Management ### "Scheduling within Vagaro " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 I created a login with Vagaro as my facial and nail salons use this for scheduling purposes. This is very easy to navigate! Pros I use it mainly for scheduling nail appointments, facials, massages, and it is very easy to navigate. Cons There is nothing that I disliked about Vagaro. I use it only for scheduling appointments and never had any issues with it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2026 Thank you for sharing your experience, Nicole! We’re so glad to hear Vagaro has been easy to navigate for scheduling your appointments and that it’s been a smooth experience for you. We truly appreciate your support and thank you for taking the time to leave such thoughtful feedback! US Usama S. Chief Operating Officer Information Technology and Services ### "Mostly runs all the time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 13, 2026 The system prevents billing from becoming a huge mess with auto-billing. Shocked to find that the AI Bot actually booked a customers session by itself today. Decades worth of information in here so it helps keep everything somewhat organized. Pros Does its basic job fairly well when checking students in to the yoga classes. Shows each person's class schedule on a calendar and I do not have to worry about remembering what we are scheduled to do. Wifi went out today but surprisingly the payments worked fine. Relieved the staff learned to use the dashboard as I did not want to tell them again. Cons Vagaro App is also very frustrating as booking a recurring appointment is an extreme amount of work. The trainers always complain about using this app. Extremely upset I cannot put internal staff notes that clients will see as it makes our studio appear unprofessional. Support told me "that's how it works" and that was extremely helpful, NOT. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2026 Thank you for sharing your feedback. We’re glad Vagaro has helped simplify scheduling, auto-billing, and organization for your studio, and that features like the AI Booking Bot and payment processing have been helpful for your team. We also appreciate your honest feedback regarding recurring appointments, trainer usability, and staff notes visibility. We understand how important efficiency and professionalism are in a busy studio environment, and your comments help us identify areas where we can continue improving both the app experience and communication tools. We truly value your input and appreciate you taking the time to share your experience. JE Juliana E. Owner Consumer Services ### "Sufficient enough" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 2, 2026 Pros It's easy to use on both the professional side as well on the client side. It's not too complicated but also has most of what I need. Cons The app constantly glitches when doing basic tasks like looking at past appointment dates. Occasionally the whole system freezes, and I have to accept different payment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2026 Thank you for your feedback! We’re so glad to hear that Vagaro has been easy to use for both you and your clients, and that it provides most of the tools you need to run your business smoothly. On the other hand, we understand how frustrating it can be to experience unintended app behavior while navigating appointments and processing payments. That’s definitely not the experience we want for our users. If you haven’t already, we’d love for you to connect with our Support team at support@vagaro.com or 925-464-1932 Ext. 2 to take a closer look at what you’re experiencing and help assist further. Samantha E. Owner Operator Writing and Editing ### "Good for scheduling appointment" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 27, 2026 Overall it is a good application and I do appreciate it for scheduling and appointments most. There are areas it could improve but over all it’s solid. Pros Very easy tool for scheduling and appointment management as well as payment processing. It is a good tool based what it offers and cost. Cons Sometimes the navigation can be a little challenging and takes more clicks than what I would like to do to be efficient Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2026 Thank you for sharing your thoughtful feedback! We’re glad to hear that scheduling, appointment management, and payment processing have been a strong fit for your needs and that you’re finding value in the platform overall. We also hear you on navigation and efficiency. Feedback like this is incredibly helpful as we continue working to make everyday tasks faster and more intuitive. Thanks again for taking the time to share your experience. SE Shana E. RN Health, Wellness and Fitness ### "Great start" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 It was really nice that I had an initial meeting with a representative to help me get it set up. We were easily able to navigate and build the things we needed. Pros Scheduling and forms with ease. I love that I can build templates for each provider. My team appreciated it. Cons Forms cost cost money to store and then trying to put them in the right place was confusing initially. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2026 Thank you for sharing your experience. We’re so glad to hear that scheduling and forms have been helpful for your team, especially being able to create templates for each provider. It’s also great to know your setup session made the process smooth and helped you get everything built out the way you needed. We hear your feedback around form storage and the initial setup experience—that kind of insight is incredibly valuable as we continue improving clarity and organization within the platform. Thanks again for taking the time to share this! [View all Reviews](https://www.capterra.com/p/153752/Vagaro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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